Hotel - Hôtel Mercure Nancy Centre Gare
Mercure Hotel Mercure Hotel

Hôtel Mercure Nancy Centre Gare

4.0/5 137 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 14:00 et 19:00 - 23:00
    • Opening hours : Week-end 12:00 - 14:00 et 19:00 - 23:00

Business services

  • 9 meeting room(s)
See all services

Free concert at the hotel bar the third Thursday of every month

Hotel location

Our rooms

  • 88 rooms
  • 65 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 873 reviews

Our guest reviews for Hôtel Mercure Nancy Centre Gare

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 137 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 19/08/2018 TripAdvisor review
« Comfortable and well located »

A very comfortable hotel with pleasant staff and good accommodation in a good location. Booking in was very easy and the reception gave us a plan and guided us to the adjacent parking (reasonably expensive for 3 days.

Couples - 17/08/2018 TripAdvisor review
« Great central location »

Staff were superb we had a problem with the lock on our door on a superior room and were upgraded without fuss to a junior suite. Breakfast was excellent as was the central location near to the famous Stanislav Plaza

Chris W. Couples - 07/08/2018 AccorHotels certified review
« Cool and comfortable »

A very comfortable modern hotel with excellent staff, particularly at check in, and comprehensive breakfast

Audrey Solo - 04/08/2018 AccorHotels certified review
« One of my best hotel experience »

Super nice & really professional staff Perfect room Delicious room service

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Franz trip to Nancy »

Relaxing halt in mercure Nancy

John C. Couples - 28/06/2018 AccorHotels certified review
« Well appointed hotel, needs more attention to detail. »

Very comfortable, good facilities, excellent location.

Ait’rbaa Business - 14/05/2018 AccorHotels certified review

Excellente

Till Couples - 05/05/2018 AccorHotels certified review
« Pleasant stay, recommended »

We had a pleasant stay at this renovated hotel. Within walking distance to the station, we had a quiet room facing the square in front of the station. The room was spacious, beds comfortable. Staff was pleasant and attentive, good choice of breakfast items. Would return if coming to Nancy again.

Solo travel - 04/05/2018 TripAdvisor review
« Very comfortable and an excellent location. »

I stayed here for 2 nights in April. The hotel is located just off the Place Thiers, right in front of the train station. My only complaint is that the signage is not too clear, as I actually walked right past the place. The hotel is located in what appears to be a characterless office building, but once inside it's very comfortable. Everyone working a the hotel was friendly and helpful. My room was more than up to standards: it was spacious and I had a beautiful view of the place. Breakfast is served in the restaurant and a wonderful array of everything was available. Of course being in France, the cheeses in particular were unbelievable. I only enjoyed breakfast in the restaurant, so only got to look at the menus for lunch and dinner. There is also a little bar in the lobby which was nice for a night cap. The old town and Place Stanislas are not far at all, a short walk and you can see all the sights in Nancy, which is a lovely provincial city. I definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hello and thank you for your return. We are delighted to have received you and appreciated the comfort and the hospitality of our establishment. We have recently expanded our breakfast buffet with more regional products and we are delighted to read that you particularly enjoyed it. See you soon at the Mercure Nancy Center Gare, Sincerely, Léa S.

Marie P. B. Business - 26/04/2018 AccorHotels certified review
« pleasant stay in a comfortable hotel »

-warm welcome -nice room -easy work is great

Ulrich H. Business - 22/03/2018 AccorHotels certified review
« noisy room »

friendly staff

Joseph Business - 07/02/2018 AccorHotels certified review
« Bad »

The Breakfast in all hotels around the world is till 10 AM but your emplolee said yours stop at 9h30 very disappointing and you should tell clients as they check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr DIKUSA L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This information is normally given at the check-in time by our receptionists. I apologize for this lack of information. I reminded our team of the importance of giving the breakfast service schedule to avoid a new error in the future. On weekdays, breakfast is available until 9:30 but you can take it in your room until noon if you wish. It is also possible to have an express breakfast at the bar until noon. On weekend days, breakfast is available until 11:00. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léa CREPEAU Première de Réception MERCURE NANCY CENTRE GARE

Nicholas B. Couples - 04/01/2018 AccorHotels certified review
« Mr. B. »

I was very pleased with my recent stay. The room was very nice, and quiet. The reception and bar staff were very polite and helpful. They even gave us some towels when we came in from a snow storm. The hotel is also very well placed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa CREPEAU Première de Réception Mercure Nancy Centre Gare

P B. Friends - 12/12/2017 AccorHotels certified review
« Modern hotel near the station »

A comfortable hotel, very convenient for the station and main sights

Mr M. Business - 11/12/2017 AccorHotels certified review
« business trip one night stay »

+: good room facilities, dining & reception services. - : evacuation door handle defective.

Ichiro A. Friends - 06/12/2017 AccorHotels certified review
« Very good »

Almost perfect, only issue I had was the waiting time to check out. Need more staff to cover the checkout time. Also, even I use the express checkout, I still need to wait to store the luggage after check out. So, again more staff or setting up another concierge corner might work.

Arnaud Business - 28/11/2017 AccorHotels certified review
« soirée centre ville »

I arrived late evening at the train station, the weather was cold and rainy, I crossed the street and push the door of the Mercure hotel, it was like entering in heaven, specially with the person at the reception who was so friendly. When I arrived in my room, I was again very positivly surprised by the brightness of the lights, the cleaness of the room, the quality of the furniture, th matress and the bathroom equipments. After a very good night, while outside the rain was harder, I went down for a good breakfast, and was ready for a good day Thanks to all the wonderfull staff, they were so carefull and discrete. I will definitly recommend and come back again.

Ulli S. Couples - 09/11/2017 AccorHotels certified review
« Super Happy - Beautiful Staff and Beautiful Hotel »

I have nothing to but praise to give to the Mercure in Nancy. We were greeted with big smiles and beautiful dispositions. The room was clean, modern and super comfortable. The breakfast was delicious. A all round lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulli S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa CREPEAU Reception Team Leader

Louise V. Business - 18/10/2017 AccorHotels certified review
« Very comfortable and helpful. »

We had a very early arrival because of a conference, and we needed to access our room as soon as possible to get ready. The staff was amazing in accommodating us with that special request. Same for our departure. And the room was very comfortable. We enjoyed our stay very much.

Tony P. Couples - 27/09/2017 AccorHotels certified review
« Two errors spoiled our overnight stay. »

Checked into the suite and unpacked. We were cold so turned the heating on...it didn't work just blew cold. Staff could not sort this out so we had to repackage and move rooms! Your housekeeping should check this out...not good enough. After breakfast we returned to the room but the keycard didn't work! Had to go to reception for another card. Your receptionist did give us a 20 euro discount on check out which was good but we would have preferred not to have had issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Gare. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. We have taken appropriate measures to avoid this problem and prevent future occurence. We made an important reminder with our housekeeping team that in the future the air conditioners and heaters are systematically checked at the time of the cleaning of the room. We hope you have been satisfied with our teams and the benefits of your Junior Suite. Like you, we prefer when our customers only keep good memories of their stay with us and we work every day to improve our quality of service.; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léa CREPEAU Receptionist Team Leader Mercure Nancy Centre Gare

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