Hotel - Hôtel Mercure Nancy Centre Gare
Mercure Hotel Mercure Hotel

Hôtel Mercure Nancy Centre Gare

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4.4/5 649 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 14:00 et 19:00 - 23:00
    • Opening hours : Week-end 12:00 - 14:00 et 19:00 - 23:00

Business services

  • 10 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 88 rooms
  • 65 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 649 reviews

Our guest reviews for Hôtel Mercure Nancy Centre Gare

100% genuine reviews from our guests

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AccorHotels certified review
Joseph Business - 07/02/2018
« Bad »

The Breakfast in all hotels around the world is till 10 AM but your emplolee said yours stop at 9h30 very disappointing and you should tell clients as they check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr DIKUSA LUBANZA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This information is normally given at the check-in time by our receptionists. I apologize for this lack of information. I reminded our team of the importance of giving the breakfast service schedule to avoid a new error in the future. On weekdays, breakfast is available until 9:30 but you can take it in your room until noon if you wish. It is also possible to have an express breakfast at the bar until noon. On weekend days, breakfast is available until 11:00. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léa CREPEAU Première de Réception MERCURE NANCY CENTRE GARE

AccorHotels certified review
Nicholas B. Couples - 04/01/2018
« Mr. B. »

I was very pleased with my recent stay. The room was very nice, and quiet. The reception and bar staff were very polite and helpful. They even gave us some towels when we came in from a snow storm. The hotel is also very well placed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs BARE, Dear Mr BARE, We very much appreciate your comments regarding your stay at the Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa CREPEAU Première de Réception Mercure Nancy Centre Gare

AccorHotels certified review
P B. Friends - 12/12/2017
« Modern hotel near the station »

A comfortable hotel, very convenient for the station and main sights

AccorHotels certified review
Mr M. Business - 11/12/2017
« business trip one night stay »

+: good room facilities, dining & reception services. - : evacuation door handle defective.

AccorHotels certified review
Ichiro A. Friends - 06/12/2017
« Very good »

Almost perfect, only issue I had was the waiting time to check out. Need more staff to cover the checkout time. Also, even I use the express checkout, I still need to wait to store the luggage after check out. So, again more staff or setting up another concierge corner might work.

AccorHotels certified review
Arnaud Business - 28/11/2017
« soirée centre ville »

I arrived late evening at the train station, the weather was cold and rainy, I crossed the street and push the door of the Mercure hotel, it was like entering in heaven, specially with the person at the reception who was so friendly. When I arrived in my room, I was again very positivly surprised by the brightness of the lights, the cleaness of the room, the quality of the furniture, th matress and the bathroom equipments. After a very good night, while outside the rain was harder, I went down for a good breakfast, and was ready for a good day Thanks to all the wonderfull staff, they were so carefull and discrete. I will definitly recommend and come back again.

AccorHotels certified review
Ulli S. Couples - 09/11/2017
« Super Happy - Beautiful Staff and Beautiful Hotel »

I have nothing to but praise to give to the Mercure in Nancy. We were greeted with big smiles and beautiful dispositions. The room was clean, modern and super comfortable. The breakfast was delicious. A all round lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulli S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa CREPEAU Reception Team Leader

AccorHotels certified review
Louise V. Business - 18/10/2017
« Very comfortable and helpful. »

We had a very early arrival because of a conference, and we needed to access our room as soon as possible to get ready. The staff was amazing in accommodating us with that special request. Same for our departure. And the room was very comfortable. We enjoyed our stay very much.

AccorHotels certified review
Tony P. Couples - 27/09/2017
« Two errors spoiled our overnight stay. »

Checked into the suite and unpacked. We were cold so turned the heating on...it didn't work just blew cold. Staff could not sort this out so we had to repackage and move rooms! Your housekeeping should check this out...not good enough. After breakfast we returned to the room but the keycard didn't work! Had to go to reception for another card. Your receptionist did give us a 20 euro discount on check out which was good but we would have preferred not to have had issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Gare. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. We have taken appropriate measures to avoid this problem and prevent future occurence. We made an important reminder with our housekeeping team that in the future the air conditioners and heaters are systematically checked at the time of the cleaning of the room. We hope you have been satisfied with our teams and the benefits of your Junior Suite. Like you, we prefer when our customers only keep good memories of their stay with us and we work every day to improve our quality of service.; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léa CREPEAU Receptionist Team Leader Mercure Nancy Centre Gare

AccorHotels certified review
Matthew B. Families - 28/08/2017
« chilled »

very pleasant

AccorHotels certified review
Eliza B. Families - 20/06/2017
« Convenient location close to Gare Nancy »

Stayed here one night, front desk were very helpful in suggesting restaurants for us.

AccorHotels certified review
Anonymous Couples - 05/06/2017
« very much enjoyed pleasant stay at Mercure Nancy »

extremely friendly personnel, very nice room, inviting breakfast and perfect location near train station and old town

AccorHotels certified review
Robert T. Solo - 01/06/2017
« A very satisfactory stay »

I was made welcome straight away by your receptionist, and there was a place for my bicycle to be stored overnight. The room was excellent, as was the breakfast next morning. Your receptionist was very helpful in providing a plan of Nancy, and suggesting places to see, and good restaurants.

AccorHotels certified review
Alexandra D. Couples - 29/05/2017

-during our stay we past the Reception desk 3-4 times per day: we were the ones saying hello, the employees did not bother to say one word or even smile - very disappointing -only one plastic glass in the bathroom and only 1 bottle of water in the fridge (in a room for 2 guests) -breakfast was not duly supplied - at 9h30 there were no more croissants, jam, bread; the employees were aware there were issues with the hot chocolate (said several people reported the hot chocolate was very diluted) and offered to give us hot chocolate in powder - unfortunately there was no more left -very clean and well kept, the room looked great -great shower -very fast check-in and check-out

AccorHotels certified review
Anonymous Business - 02/05/2017

Very nice room. People in restaurant not very nice. Parquing in the hotel not included.

AccorHotels certified review
Anonymous Business - 08/04/2017

Room is perfect. Trouble with check in as booking was messed up in the system

AccorHotels certified review
Anonymous Business - 16/03/2017

Good room and nice breakfast, wireless internet was however quite slow.

AccorHotels certified review
Anonymous Business - 09/03/2017

EXCELLENTE

AccorHotels certified review
Anonymous Couples - 19/12/2016

We visited Nancy and enjoyed staying in Mercure Gare Nancy very much, our room was perfect and we enjoyed the breakfast service

AccorHotels certified review
Anonymous Couples - 27/11/2016

Very good - especially due to "Marie" who checked us in and helpled us to see the sights in Nancy and held our luggage -- she was excellent!

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