Hotel - Mercure Paris Pigalle Sacre Coeur
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Mercure Hotel

Mercure Paris Pigalle Sacre Coeur

21 Boulevard De Clichy 
75009  Paris
FRANCE

184 reviews
TripAdvisor Rating Based on 184 reviews
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Check-in from 12h00
Check out up to 12h00
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Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • CHARLES DE GAULLE
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Babysitting on request

Catering

  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 62 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
    • Automatic air control
    • Manual temperature control
    • Automatic temperature control
    • Shower
Our rooms fittings
4.3/5 AccorHotels Rating Based on 529 reviews

Our guest reviews for Mercure Paris Pigalle Sacre Coeur

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 184 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Love I. I. P. Couples - 07/08/2017
« Comfortable stay in Paris »

Overall, it was a very pleasant stay. Even though we arrived after midnight, the reception was very attentive to help us check-in as soon as possible.

AccorHotels certified review
Pollyandbear Friends - 04/08/2017
« Convenient, clean and very pleasant stay. »

The staff at reception are helpful and friendly. The rooms are immaculate (newly refurbished I assume). Hotel location is across the street from Pigalle metro (same street as Moulin Rouge). Metro can be used to access all centrally located tourist spots with two changes of line or so. The street is very lively - red light district - but we felt safe. Wifi is complimentary and efficient.

AccorHotels certified review
Brian U. Families - 01/08/2017
« Mercure Paris »

Our stay started really positive with excellent service upon checking in early and treated with respect as a Gold Accor Member - I wish I could say the same for checking out. That experience damaged our. Ire of the hotel

AccorHotels certified review
Adele J. Business - 27/07/2017

Enjoyed my 2nd stay at the hotel. Quiet room, good breakfast. Close to metro station. Will stay again.

AccorHotels certified review
Mime75 Couples - 24/07/2017
« Comfortable and affordable »

+ Very clean room + Very good facilities + High Comfort + Very good breakfast - Very hard mattress unfortunately...

AccorHotels certified review
Minnie Families - 23/07/2017
« dirty »

the bed sheet and mattress is very dirty not clean at all.

AccorHotels certified review
Sergey Couples - 22/07/2017
« Nice stay! »

Rooms aren't a very big but cozy, location is good and hospitality was great! Mercie!

AccorHotels certified review
Mr G. R. Friends - 18/07/2017
« Overall, good. But there are clear areas where things could be improved.. »

I booked 2 superior rooms (1 for my wife and myself and the other for a couple who are our oldest friends). When making the booking (months ago), I asked for the rooms to be either next to each other or facing each other. When we got to the hotel, we found the rooms were not even in the same corridor, but in different buildings. After a long time on her computer, the desk clerk managed to bring us closer together, but one room was on the fifth floor and the other was on the second. As for the rooms, the room given to my friends (501) most definitely did not look like a superior room. The one my wife and I had (211) was clearly larger and more comfortable. Finally, your staff need to be trained to be more flexible and have more understanding of customer service. When we came back to the hotel on the evening of Saturday 16th, around 23.00hrs, my wife asked the young man at reception whether we could have some more little sachets of coffee so we could make some upstairs in our room. The young man said he could order us coffee and charge us for it, but that the complimentary tea and coffee in our rooms could not be replaced. We were amazed by this. We have stayed in many hotels (usually chains like Holiday Inn, Marriot etc.), and the request for anything extra (towels, cups, tea, coffee etc.) was always met by a helpful and positive response. In the end, we just went back to our rooms and thought, 'how typically, unhelpfully French'. This is not a good image for your hotel or your country. Both the issues I've raised can be fixed very easily, if special booking requests can be logged properly and receive the appropriate attention, and if staff can be more flexible. Given our experience, I don't think my wife and I will be in a hurry to book with you again.

AccorHotels certified review
Anonymous Families - 18/07/2017
« Excellent new hotel »

Area is not good; I really wish this new beaurltiful facility was in a better location

AccorHotels certified review
Tobias Couples - 14/07/2017
« Excellent Stay »

The hotel was comfortable in all ways: easy access to the metro, close to tourist attractions, bars and restaurants, the room and the breakfast were very good. All in all, we had a good experience at the hotel

TripAdvisor review
Couples - 14/07/2017
« Excellent stay! »

The hotel was good enough for 3 nights in Paris, a good price for the location and with very easy access to the Metro (across the street), to nice restaurants, bar and tourist attractions. The breakfast was also very nice and the rooms are comfortable.

AccorHotels certified review
Anonymous Business - 13/07/2017

Room very small. Reception seemed a bit in disarray

AccorHotels certified review
Kate Friends - 10/07/2017
« great hotel and location »

Staff were really friendly, comfortable rooms and a great location

AccorHotels certified review
Babar A. Families - 10/07/2017

The hotel and room was very good.

AccorHotels certified review
Paul Couples - 10/07/2017
« Lovely hotel, Average Customer Service »

The hotel is in a great location. We absolutely love Montmatre, having been there many times. This was our first visit to the Mercure Pigalle and we had high hopes, having stayed at many Accor hotels around the world. The service is usually excellent. The Mercure and Pullman in Berlin are particularly excellent. Our welcome was something of a disappointment. None of the usual warmth that has become synonymous with Accor. Instead we were greeted with a very curt gentleman. As Silver Club Accor members we usually enjoy our welcome drink (lovely touch). On this occasion, we were only given one voucher, instead of the usual two. When I enquired, I was told in no uncertain terms that 'well you only get one here'. Not a great start. The room was lovely. We were particularly impressed with the soundproofing. Despite being on a very busy main street, the noise was minimal. As we were dozing off (second night), the air conditioning unit (which was off) starting making a quite loud rattling noise. I left it for around fifteen minutes to see if it would calm down, it didn't. The noise persisted. I went down stairs to speak to the front desk, in the hope they could help me. There was a very indignant and downright rude on reception who very reluctantly came up to the room. In the lift she didn't speak a single word, instead, she made very loud sighing noises, as if this was a total inconvenience. She stabbed away at the air conditioning panel before accusing me of locking the system. 'There's nothing I can do' she snapped at me whilst stomping out of the room. 'You've locked the system' (I hadn't done anything other than turn it off earlier). As she stormed off into the lift, she repeated her rant but this time added ' I could change your room' as she got into the lift, her back to me. That was the last I heard from her for the stay. Downright rude. I managed to fix the air conditioning myself, after first trying to sleep with ear plugs in. The following day, I had to contact the local police as it appeared I may have been robbed. The front desk informed me that they 'couldn't find a number for the police'. When I pushed a bit further, they eventually printed off a map, but still insisted they couldn't find a phone number. Last of all, on our final night, I called downstairs requesting a cab from the hotel to the airport (CDG) the next morning. I politely enquired about cost and was told 'Not sure, 45, 50, 55, maybe 60' Not helpful. As I said, the customer service from Accor is absolutely excellent. This was about as far from that as possible. Lovely hotel, great room. Very very disappointing customer service.

AccorHotels certified review
Anonymous Couples - 05/07/2017
« No fuss, enjoyable service »

Although the hotel is small, but it met all our needs. A typical Parisian hotel. The room is clean and comfortable, perfect place to rest after a long day around Paris. the receptionists were all friendly and very helpful to all our questions regarding Paris.

AccorHotels certified review
Mike W. Couples - 02/07/2017
« Wonderful location and great place to stay »

We had a great time at your hotel. The hotel was very easy to reach within 100 metres of the Metro and a fantastic location for eating in Abbess and around Montmartre. Also great connections to the rest of the city. The hotel was quiet and comfortable, despite being on a main road and all the staff were very helpful. breakfast was very good value -- both express and buffet. But the highlight was the view of Sacre Coeur from the Bedroom window -- breathtaking!!!

AccorHotels certified review
Irene H. Couples - 20/06/2017
« Satisfactory but not as welcoming as other Mercure Hotels we've stayed in »

The location was very central and interesting.We were disappointed about being offered a single welcoming drink as Accor Plus Members. In every other Accor hotel we have stayed at as a couple we've both been offered drinks-a small thing perhaps but after a long flight it's the little things count! Our request for a wake up call was completely ignored and it was lucky that we woke up on time. I'm not sure why I had to pay for the credit card authorisation. The room as comfortable and everything was clean. The man at Reception argued with me about my Accor membership. I had entered the details when booking but he said there was no information. I wouldn't have booked it if I hadn't been an Accor Plus member. It was all very petty and not a good way to start the stay. I should add that a woman at the desk said it was OK t have two drinks but the drinks area was so inhospitable I wondered why we even bothered.

AccorHotels certified review
Marcus T. Couples - 19/06/2017
« Great hotel and great staff! »

The hotel is amazing, with nice and comfort areas and with a great staff! We really recommend your Hotel!

AccorHotels certified review
John P. Couples - 18/06/2017
« Overall it was ok. Convenient location, good breakfast, small room »

I was a bit disappointed that our early check in request could not have been at least partly satisfied as we arrived off a long overnight flight. I understand when a hotel is fully booked the night before but there are always people checking out early and it would have been nice if we could have been promised the first room cleaned or something rather than told just to come back at noon when we were totally shattered. Other than that everything was fine

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