Mercure Ballarat - Hotel & Convention Centre 4 stars

TripAdvisor rating 4.0/5 522 reviews
Mercure Ballarat - Hotel & Convention Centre
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Billy's Bistro & Bar serves meals all day. A friendly place to relax and dine.

  • Complimentary locally sourced bottled mineral water in room.

  • Free Wi-Fi

  • Set on over three hectares of gardens with ornamental lake

  • Peaceful location opposite Sovereign Hill and close to CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350
ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :   INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodations

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Lodge Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Courtyard Room 1 King and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Loft Room 1 King and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

One bedroom apartment, one king bed.

  • Max. number of persons: 2
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Two bedroom apartment, 1 king, 2 singles, rollaway available on request

  • Max. number of persons: 5
  • Area: From 80
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BILLY'S BISTRO AND BAR

Type of cuisine: Bistro

Billy's Bistro & Bar is a friendly place to relax and dine. Buffet breakfast is served daily from 7am-10am. Cafe is open throughout the day including lunch. Billy's Mediterranean inspired menu is a fantastic choice for dinner daily from 5.30to 9pm

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BILLY'S BISTRO AND BAR

Photo non contractuelle / Strictly non binding

The perfect place to enjoy a glass of the region's finest wines. Lounge in front of the wood fire or in the inviting courtyard. A choice of light refreshments and snacks are available from 2PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,784 reviews

tripadvisor

TripAdvisor Rating 4.0/5

522 reviews

Mr

TripAdvisor rating 4.0/5

Peter G Couples - 18/09/2019 TripAdvisor review

Really nice hotel. We had what looked like a fairly newly decorated room which was well done, clean and comfortable. We had dinner and breakfast in the restaurant which was all good. The staff were welcoming and friendly.

Tired rooms and very noisy, advertised as king bed, was actually two singles taped together. Accor Club discounts not ho

TripAdvisor rating 4.0/5

Connector49209912727 Couples - 13/09/2019 TripAdvisor review

The apartment we had fronted Main Road, the road was busy and noisy late into the night and then early in the morning. It made for a very uncomfortable nights sleep. The room was old and in need of some care and an update, furniture was old, warn and cheap. We apparently paid extra for the room with a king size bed, unfortunately no king bed, it was two singles taped together so there was a big crease line down the middle. We booked as Accor Club Members, meal discounts were not applied. I spoke with the staff member on departure regarding the noise, he apologised, that really didn't help. I asked why they put us in the noisy room, he had to know and the place was far from full, he apologised again but no further explanation, that didn't seem to help the second time either. The saving grace was the restaurant, very good food for both dinner and breakfast, it's a pity that the Accor Club discount wasn't applied though, I did ask at breakfast but it was too difficult.

Dear Connector49209912727, Thank you for taking the time to share your feedback. I am sorry that you had an uncomfortable nights sleep, we have had very little feedback regarding road noise from the Mews Apartments before so can only assume there were particularly loud vehicles on this night. The king bed is a 'split king' allowing the flexibility to use as two singles when required. We have these beds throughout the property. I have asked Housekeeping to pay attention that they are connected correctly. We always honour Accor Plus meal discounts upon presentation of member card when dining so am unsure how the discount was not applied unless card was not present at the time. Regards, Simon

great place to stay

Customer review rating 4.4/5

Georgina H. Couples - 09/09/2019 AccorHotels review

nice comfortable, quiet and clean room .great restaurant on site. keep up the good work.

Feedback

Customer review rating 4.4/5

Pail M. Friends - 09/09/2019 AccorHotels review

Everything was comfortable however for the money I would have expected it to be more modern. There were patches of fix ups everywhere. The buffet breakfast was reasonable & fresh. The grounds were lovely.

Hidden gem in Ballarat

TripAdvisor rating 4.0/5

Vacationer439283 Business - 08/09/2019 TripAdvisor review

The photos of this location don’t really capture the beauty and uniqueness of this location. The architecture is really different and the rooms are huge. Breakfast was amazing with the quality of the food outstanding. If you are into fitness there is a running track that leaves from inside the grounds.

Dear Vacationer439283, Thank you for the great review of Mercure Ballarat. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Simon

Great place to stay...

Customer review rating 4.4/5

Greg Couples - 07/09/2019 AccorHotels review

Such a good position - close to town, and main access points. Noah in the lounge for breakfast is a gem, and makes us feel at home.

Great Breakfast Rooms need renovating

TripAdvisor rating 4.0/5

Mullows1971 Family - 07/09/2019 TripAdvisor review

Staff were not rude at all but not wonderfully warm. Good set up and quiet. Bathrooms in need of a full renovation. Lovely grounds. I stay at Accor brands regularly and It's the least renovated properties I've stayed at for the money.

Dear Mullows1971, Thank you for taking the time to share your feedback, it is feedback like this that we learn from and use to improve. Your comments have been shared with our team. Should you stay again please consider booking one of our Superior Rooms which are a newer addition to our accommodation. We are currently working through a refurbishment plan. Regards, Simon

Exceptional

Customer review rating 4.4/5

David Y. Business - 03/09/2019 AccorHotels review

Very satisfying, room great (9) Staff friendly .

Made to feel welcomed and enjoyed our over all relaxing stay.

Customer review rating 4.4/5

Joanne Couples - 02/09/2019 AccorHotels review

We had a function on at the convention centre, from the time we arrived to the time we left we were welcomed and all staff were friendly, Our room was clean, warm and the King Size bed comfortable. The $1 buffet breakfast deal was an amazing bonus and we enjoyed a beautiful breakfast with wonderful service.

An enjoyable stay in Ballarat

Customer review rating 4.4/5

Barry C. Couples - 01/09/2019 AccorHotels review

Staff were friendly and helpful, rooms were clean and well equipped.

Customer review rating 4.4/5

Stan T. Couples - 28/08/2019 AccorHotels review

Great staff, the wood fire hospitality works well, but shower could be improved by adding a flexible shower head, and a wall support for getting in and out of bath type shower. Food and service exemplary

Always a good experience, rooms, bistro, reception - all good

Customer review rating 4.4/5

Sha Business - 28/08/2019 AccorHotels review

I really like the Mercure in Ballarat. I stay here due to business travel but you are my preferred stay when returning. The only issue was when my colleague and I checked in they did not mention breakfast adder. This meant 1st morning breakfast was not registered and was charged to the room. This was all sorted out during checkout - so no real issue but that should have been stated and then moved to the Bistro register. This is not a criticism at all - just what occurred and equally I should have asked about breakfast at check in

Relaxing and enjoyable.

Customer review rating 4.4/5

Doug R. Couples - 27/08/2019 AccorHotels review

A unique venue with extremely pleasant surroundings. We enjoyed Billy's Bistro and the staff we came in contact with were very friendly and obliging. The only issue that arose was the shower mat which was not very clean. Also the door security chain came away from the wall whilst opening the door. Despite these minor issues we look forward to returning in 2020.

Mrs

Customer review rating 4.4/5

. Families - 24/08/2019 AccorHotels review

Friendly and helpful staff. Lovely breakfast.

Customer review rating 4.4/5

Anonymous Couples - 22/08/2019 AccorHotels review

While our room was nice and clean, the bathroom was had terrible ventilation and consequently became dangerously slippery from the shower steam. Check in staff were efficient and the bed was comfy.

No idea why this isn't rated Number 1 in Ballarat

Customer review rating 4.4/5

Paul Friends - 19/08/2019 AccorHotels review

What a beautiful property...gardens, modern comfortable rooms, delicious breakfast and a very reasonable rate. Staff were friendly...special mention to ladies who served breakfast. Nice cozy bar...well done to all

Absolutely fantastic staff are excellent and helpful it is my choice place to stay when in ba

Customer review rating 4.4/5

Darren F. Couples - 04/08/2019 AccorHotels review

Excellent couldn’t be more happy

An enjoyable experience.

Customer review rating 4.4/5

Carolynne Couples - 04/08/2019 AccorHotels review

Staff were wonderful. Welcome drinks and complimentary eats by the fire were most appreciated. Restaurant staff went over and above to get our meals served before the kitchen closed as we were coming back late from the Aura show at Sovereign Hill. Even provided a table by the fire to warm us up after the walk back. It was also great to park our motorbikes right next to our room undercover. We had a courtyard room which was detached and therefore very quiet. Although Ballarat can get very cold, we found it quite hard to warm up our room. Thicker spare blankets would be handy and we were surprised there was no electric blanket on the bed. Overall we really enjoyed our stay and loved the garden surrounds.

Friendly staff with great location

Customer review rating 4.4/5

Oak Families - 04/08/2019 AccorHotels review

Everything was fine except there was no hot water in the morning.

Enjoyable

Customer review rating 4.4/5

Linda T. Couples - 02/08/2019 AccorHotels review

Very clean, staff were friendly and professional.

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