Hotel - Mercure Ballarat - Hotel & Convention Centre
Mercure Hotel Mercure Hotel

Mercure Ballarat - Hotel & Convention Centre

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4.0/5 386 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 97 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,223 reviews

Our guest reviews for Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 386 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Robert B. Business - 19/04/2018
« Great clean comfortable room »

Uneventful and comfortable Couldn’t ask for anything else

AccorHotels certified review
Sharon G. Business - 18/04/2018
« Really enjoyed our stay . A lovely setting with great facilities .? »

Very clean . Quiet . Comfortable . Staff helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate you taking the time to complete our survey. Your comments and feedback have been shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

AccorHotels certified review
Anonymous Business - 18/04/2018
« comfortable »

Nice environment and gardens. Friendly helpful staff. Room quite a walk from the carpark. Very tricky lock - key very sticky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

AccorHotels certified review
Abby Friends - 17/04/2018

Very accommodating and welcoming, beautiful setting and great facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abby, Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

AccorHotels certified review
Tw Friends - 17/04/2018
« Satified »

Hassle free

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trent, Thank you for taking the time to complete our survey. I am glad that you enjoyed your stay with us and we hope to see you again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Samantha K. Families - 16/04/2018
« The room, facilities, bistro & customer service was great! »

The room, facilities, bistro & customer service was great! The only things we would suggest is providing access to Foxtel & WiFi access was slower than we would expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Thanks for the great feedback. I have shared your comments with our team. Looking forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Anthony W. Solo - 16/04/2018
« Convenient hotel in Ballarat »

I had an event in Ballarat and decided to stay in Ballarat rather than driving back at night to Melbourne after the event and choose to stay at the Mercure because I am an ACCOR member and it was close the event venue. Room was clean and tidy, check in and out easy and very quiet at night so had a restful sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Gregory F. Solo - 16/04/2018
« Not Bad »

I recently stayed {6/4/2018 to 9/4/2018} and this time i was impressed. From check-in to check-out my stay was pretty awesome. The staff from Samantha, Matt, Chris, Georgia, Braydon and Simon to name but a few all made my stay memorable. From the superior room to the bar and bistro it was all pretty good. the one issue i had was quickly addressed by management straight away. Overall i was very impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory, I am so glad to read that you enjoyed your stay with us and it was nice to welcome you back to Mercure Ballarat again. Your comments have been shared with the team. Looking forward to your next stay. Regards, Simon Monk General Manager

AccorHotels certified review
Colin L. Families - 15/04/2018

Clean and well-maintained room, ideal for our family stay. Friendly and helpful staff. Because of the large frontage at Mercure Ballarat Hotel, it was a little difficult finding the main entrance (Maybe an entrance in 200m sign could help?)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Ballarat. Your feedback has been shared with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

AccorHotels certified review
Wendy Couples - 15/04/2018
« Fantastic »

The great staff and food was beyond my expectations. Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for the great review of Mercure Ballarat. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Chris Couples - 15/04/2018
« Good location, rooms could use some attention »

Enjoyed stay, location and grounds good, could do with some extra amenities in rooms (particularly a seperate, walk-in shower).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Anonymous Families - 14/04/2018
« Staff in restaurant (Billy's) were very friendly and helpful and house keeping fantastic »

The team in Billy's was always lovely and attentive. Housekeeping was efficient and clean - something as simple as seeing everyday that we used two water bottles, our last day they left 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, Thanks for taking the time to complete our survey. I am so glad that you enjoyed your stay and tat our team looked after you. We hope to see you again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Silvia S. Couples - 13/04/2018
« Mrs Silvia S. »

very pleasant, room was clean, quite spacious. surrounds very nice, would have liked to have more time to spend there. Having breakfast included was an added bonus especially as there was so much to choose from, very impressed with the breakfast. Staff were polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg & Silvia, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We hope to welcome you back again soon. Sincerely, Simon Monk General Manager

TripAdvisor review
Family - 13/04/2018
« Retirees road trip from Adelaide to Melbourne. »

This was a really nice place to stop prior to going into Melbourne after the 7hour drive from Adelaide. Reception staff were inviting and check in was smooth. We were told we were upgraded whether that was the case, not sure. Room was comfortable but not 5Star luxury. As Silvler Accor member we had 2 drink vouchers for free drink. We dined in the restaurant which was an enjoyable meal and experience. Great friendly staff and 50% off with Accor Card. Lovely Country Club setting and very quiet with no road noise. Comfortable bed and no real complaint except we had a pair of pyjama bottoms left in the bed and according to Mecure Ballarat they could not really help as their laundry goes to a local Industrial laundry and it is difficult to get back items left in bed sheets. I would have thought the hotel cleaners should have located the Black & Whiter coloured short tie pyjama bottoms. Message and my contact details left with Industrial laundry to contact me if they locate. I’m not holding my breath but hopefully I may get them back. Apparently they get heaps of items lost in sheets which go to the Industrial laundry, socks, nickers etc.etc. Surely the cleaning staff should locate items when they clean rooms and change over bed sheets. Not ‘Happy Jan”. We stayed for my wife’s Birthday and ther hotel provided a nice gift of a “Ballarat” coffeemug and a jar of chocolates. Thanks Mercure Ballarat. A lovely gesture for my wife’s Birthday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm S, Thank you for taking the time to review your stay with us at Mercure Ballarat. Your comments have been shared with our team. I do apologise that your pyjamas were not noticed when sheets were bundled up for laundry. Unfortunately the laundry that we use look after may hotels in Ballarat, Geelong, Bendigo and further afield as well as several large hospitals.THey do have a lost property system and your item has been logged, we will advise if located. Thank you again for sharing your experience and we hope to welcome you back again. Regards, Simon

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Rooms were great, breakfast and evening bar were good experiences also »

We have stayed at this Hotel on about 10 occasions over the past 2 years. We haven't had a bad experience yet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, Thank you for taking the time to complete our survey. I am so glad that as regular guests you have always had a good stay with us. Looking forward to the next one! Sincerely, Simon Monk General Manager

AccorHotels certified review
Greg Business - 12/04/2018
« Nice place to stay. Friendly staff »

I found the staff to be nice and friendly. Good location. Nice rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thanks for taking the time to complete our survey. I am so glad that you found our team to be friendly which is what we aim for every day. We look forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Wendy C. Couples - 11/04/2018
« Nice surroundings, facilities, and room utilities in general. »

We enjoyed the place, and the food was plentiful at the functions put on by the conference we were attending there. A bit of a walk to the room from the car, with no trolleys either. Service was friendly and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Simon Monk General Manager

AccorHotels certified review
Nicola M. Families - 10/04/2018
« Very pleasant. »

Check in was friendly and efficient. The room was clean and well equipped for a stay even longer than one night. We would definitely stay here again if we return to Ballarat and would recommend this venue to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Thank you for the great review of your time with us at Mercure Ballarat. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Nardine Couples - 10/04/2018
« Delighted... until we ate the food. »

The front desk and dining room staff were professional and gracious [9/10] the grounds and setting were beautiful [10/10] the room was clean with all necessary amenities [8/10] but the quality of food in the dining room for supper and buffet breakfast was well below standard - rancid oil, with no 'love' on the plate to be tasted or savoured... [4/10] we'd stay again, but would not eat there!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nardine, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. I am disappointed to read that you did not enjoy your meals in Billy's Bistro and have shared comments with our team. This is certainly different to the many positive reviews we receive regarding our food offering. Thanks again for sharing your feedback and we do hope to welcome you back again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Steve R. Friends - 09/04/2018
« Excellent conference venue »

I stayed four nights with friends for a conference over Easter. The staff were friendly and helpful, and the breakfasts and catering for our event were very good. My only problem was that our apartment needed an update -- it was a bit worn out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. Your feedback has been shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

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