Mercure Ballarat - Hotel & Convention Centre 4 stars

TripAdvisor rating 4.0/5 482 reviews
Mercure Ballarat - Hotel & Convention Centre
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Hotel extras

  • Billy's Bistro & Bar serves meals all day. A friendly place to relax and dine.

  • Complimentary locally sourced bottled mineral water in room.

  • Free Wi-Fi

  • Set on over three hectares of gardens with ornamental lake

  • Peaceful location opposite Sovereign Hill and close to CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350
ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :   INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodations

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Lodge Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: x2
  • Area: From 29
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Courtyard Room 1 King and 1 Single Bed

  • Max. number of persons: x3
  • Area: From 3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Loft Room 1 King and 1 Sofa Bed

  • Max. number of persons: x4
  • Area: From 60
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

One bedroom apartment, one king bed.

  • Max. number of persons: x2
  • Area: From 60
  • Views: Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Two bedroom apartment, 1 king, 2 singles, rollaway available on request

  • Max. number of persons: x5
  • Area: From 80
  • Views: Courtyard side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BILLY'S BISTRO AND BAR

Type of cuisine: Bistro

Billy's Bistro & Bar is a friendly place to relax and dine. Buffet breakfast is served daily from 7am-10am. Cafe is open throughout the day including lunch. Billy's Mediterranean inspired menu is a fantastic choice for dinner daily from 5.30to 9pm

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BILLY'S BISTRO AND BAR

Photo non contractuelle / Strictly non binding

The perfect place to enjoy a glass of the region's finest wines. Lounge in front of the wood fire or in the inviting courtyard. A choice of light refreshments and snacks are available from 2PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more
Mercure Ballarat - Hotel & Convention Centre Meeting Room

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,739 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

482 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Worst breakfast ever Would not recommend

Customer review rating 4.4/5

Michelle L. Business - 13/04/2019 AccorHotels certified review

Check in was good, evening meal was good value and great flavour. Breakfast was terrible worst I have ever experienced. Bacon burnt as in black as were the tomatoes. Seemed and effort to get poached eggs rather than the scrambled supplied in warming unit.

Generally OK, Bathroom not up to scratch and no milk in fridge for self serve tea/coffee

Customer review rating 4.4/5

Trevor C. Business - 13/04/2019 AccorHotels certified review

As stated above the experience was OK, I was there for business and the room had a reasonable desk with easy access to power outlets, there was also free WiFi which I didn't use as I had my own connection, The bed was fine, the room was clean, but the bathroom was below par, the bath/shower combination with a non slip bath mat and shoulder height shower head was very ordinary as was the lack of a proper shower screen or even a curtain. The toilet was at the opposite end of the bathroom and uncomfortably close to the wall particularly given that there was loads of space, some sort of partition would have been nice but as I was alone it didn't really affect me.

Sovereign Hill visit

Customer review rating 4.4/5

Ron Families - 12/04/2019 AccorHotels certified review

Good, however we believe with some minor adjustments to the check in, our experience could be very good.

Short stay in Ballarat

TripAdvisor rating 4.0/5

heathlang Family - 10/04/2019 TripAdvisor review

I stayed at the Mercure Ballarat Hotel for 1 weekend night recently for a family trip. Generally well maintained hotel with beautiful gardens and lake towards the front of the property. My courtyard room was at the back of the property and was spacious and comfortable. But my room had not been stayed in for a while, and dead bugs (midgies) were everywhere throughout the bathroom. Also room was located near the maintenace area, and hence the area generally felt unloved including the pool area. Overall my stay was good but a few things to improve on.

Dear heathlang, Thank you for taking the time to review your stay with us at Mercure Ballarat. Your comments have been shared with our team for follow up. We are glad that you enjoyed your time with us and hope to have the opportunity to welcome you back again soon. Regards, Simon

Fantastic place to stay

Customer review rating 4.4/5

Karen H. Couples - 07/04/2019 AccorHotels certified review

As always room was excellent, Breakfast good, grounds marvellous Thank You Karen

Dear Karen, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. It is always a pleasure to receive positive feedback and your comments have been shared with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

very good

Customer review rating 4.4/5

Mal Couples - 04/04/2019 AccorHotels certified review

just what we needed

Dear Malcolm, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Repeat stay for annual event

Customer review rating 4.4/5

D. Couples - 03/04/2019 AccorHotels certified review

Friendly staff clean room Noisy guests at breakfast

Dear Phillip, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat very soon. Sincerely, Simon Monk General Manager

Comfortable stay

Customer review rating 4.4/5

Kerry Business - 02/04/2019 AccorHotels certified review

The grounds at Mecure Ballarat were very nice, the room was clean and had plenty of room in the bathroom. Breakfast was minimal not the biggest variety for a Mecure. If there was anything to make it better, it would have been great to have a complimentary umbrella to use as the grounds were large and distance from my room to reception/breakfast was a walk outside and it was raining heavily; however I forgot to bring one myself as flew in from interstate

Dear Kerry, We very much appreciate your comments regarding your stay at Mercure Ballarat. Your comments have been shared with our team. I have noted your comment regarding umbrellas. We do have these available near the front entrance at reception. I am unsure why they were not out during your stay. We look forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

Quiet peaceful surrounding in Ballarat

Customer review rating 4.4/5

Julie Couples - 01/04/2019 AccorHotels certified review

What I loved was the quietness and the bed was superb. There is plenty of room in the main area (Unit 16.) The bathroom is a little dated but mainly this is the floor tiles (possibly re grout them and they would look cleaner and 'newer'. The basin is quite small and my husband and I had trouble sharing the area with our toiletries and my make up and my stuff went on the floor. Shower was good - firm spray and no problems with hot/cold. Air conditioner worked well. The buffet breakfast for an extra $1 was brilliant and staff were so very nice, (Trish) and another nice lady. Overall, we were very happy and definitely consider staying there again if in Ballarat.

Dear Julie M., We very much appreciate your comments regarding your stay with us at Mercure Ballarat. Your comments have been shared with our team and special mention made to Trish. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Simon Monk General Manager

Dr

Customer review rating 4.4/5

Amit V. Business - 31/03/2019 AccorHotels certified review

Generally the customer service is very good. The room could use some updating to more modern beds, furniture. Whilst always a comfortable stay, the cleanliness of the room (I stay there weekly) is very mixed which demonstrates to me that quality control is suboptimal.

Dear Amit, Thank you for taking the time to tell us about your stays at Mercure Ballarat. Your comments have been shared with our team. We do have our Superior Rooms which are newer with modern furnishings. We will upgrade you to one of these for your next visit. Thank you again for sharing your experience, and we look forward to seeing you soon. Sincerely, Simon Monk General Manager
Customer review rating 4.4/5

Gen Families - 31/03/2019 AccorHotels certified review

Clean private room

Dear Genevieve, We very much appreciate your comments regarding your stay at the Mercure. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Excellent

Customer review rating 4.4/5

Jessie L. Couples - 29/03/2019 AccorHotels certified review

Very happy with the room, the food and the staff.

2 nights stay for business

Customer review rating 4.4/5

Wim Business - 28/03/2019 AccorHotels certified review

Stayed in a nice room which was spacious and comfortable. The breakfast is fresh and sufficient for me. Had twice dinner and the food is nice and great service. When walking from the room to the restaurant its a bit dark and would be nice to have some lights.

Home away from Home!

Customer review rating 4.4/5

John M. Couples - 27/03/2019 AccorHotels certified review

We are regular visitors to the Mercure in Ballarat as it is a convenient stop when heading to or from Melbourne from Nhill. We are always assured of excellent service, comfortable rooms and welcomed at reception & in the restaurant by friendly welcoming staff. With such hospitality offered at all levels of service, why would we consider staying anywhere else?

Quite an enjoyable stay.

Customer review rating 4.4/5

Robert B. Couples - 26/03/2019 AccorHotels certified review

Our stay started with a professional check in, friendly staff, then on to a well appointed , comfortable room,nice bed and great lounge chairs. We attendered the resturant in the evening and had a very enjoyable meal with drinks, all served by friendly staff. A very nice stay!!

Wonderful stay in beautiful surroundings.

Customer review rating 4.4/5

Stephen G. Couples - 25/03/2019 AccorHotels certified review

Room was great and comfortable. We do not like shower in bath though. A bit hard to get in and out at our age. Did not like glass window above door to bathroom. Can wake up partner when one gets up in the middle of the night to use facility. Please add Fox sport too.

Excellent facility and staff

Customer review rating 4.4/5

Kerryn Business - 24/03/2019 AccorHotels certified review

My husband and I were in Ballarat for a long weekend as I had a conference to attend, the Mercure Ballarat was a lovely place to stay, the food is excellent, the rooms comfortable and the staff very helpful, we are planning to return for a break again soon.

Friendly staff and beautiful grounds.

Customer review rating 4.4/5

Sue Families - 23/03/2019 AccorHotels certified review

Enjoyed staying here again, accommodation is great in 2 storey courtyard apartment very quiet despite being on Main Road. Restaurant staff are friendly but know when to leave you alone.

Very pleasant and friendly service and staff

Customer review rating 4.4/5

Warwick Couples - 23/03/2019 AccorHotels certified review

As above. Our room was very modern and clean. The only mishap was during dinner, the salad that was part of our meals was not delivered to the table until we had almost finished our steak. The food was delicious though. Checking in and out was very easy.

Good but not Great

Customer review rating 4.4/5

Paul Business - 23/03/2019 AccorHotels certified review

Apartment 8 needs the air conditioners either serviced or replaced. They were unable to cool or even produce a breeze of any substance.

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