Hotel - Mercure Ballarat - Hotel & Convention Centre
Mercure Hotel Mercure Hotel

Mercure Ballarat - Hotel & Convention Centre

4.0/5 435 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,500 reviews

Our guest reviews for Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 435 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
William D. Couples - 18/09/2018 AccorHotels certified review
« Disappointing »

Very impressive looking buildings and gardens, but once inside we were disappointed compared to other 4 star accomodation both in Australia and overseas. In particular: room was dark and cold; high pitched noise emitted from the air conditioner; problems with hot water (took 5 mins with tap running fully open to get any hot water, and only warm when we returned to our room after breakfast); significant noise transmission between adjoining rooms; TV turned itself on at about 5am; bathroom generally inadequately cleaned, especially the floor, and very poorly finished (non-matching tiles, broken tiles, missing grout etc). More reminiscent of a 2 star country motel than a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you for taking the time to tell us about your experience at Mercure Ballarat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and has been shared with our team to review. Sincerely, Simon Monk General Manager

Anthony P. Couples - 17/09/2018 AccorHotels certified review
« Great place tp spend a weekend, even longer would be good!! »

Arrived late on Friday night, checkin was a breeze, the heater was on in room, a great welcome. The room was fantastic, the breakfast was wonderful. Overall a great place to stay. Cannot wait to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Sandra M. Friends - 14/09/2018 AccorHotels certified review
« Beautiful setting »

The rooms are really well appointed and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to your next stay with us. Sincerely, Simon Monk General Manager

Lyn Couples - 12/09/2018 AccorHotels certified review
« Excellent stay, room was great and meal was amazing. »

From booking to room to restaurant and staff all was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn, Thanks for the great review of your stay with us at Mercure Ballarat. We look forward to welcoming you back soon. Sincerely, Simon Monk General Manager

R G. S. Families - 09/09/2018 AccorHotels certified review
« pretty good »

disappointed our left over birthday cake was missing when we went to pick it up on check out

Joseph F. Couples - 08/09/2018 AccorHotels certified review
« A pleasant stay. »

Comfortable and relax atmosphere. Spacious and clean room; lovely king-sized bed. First time staying in the Lady Hotham Complex, really impressive. Had dinner and breakfast in the Billy's Restaurant; food and services were good as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Chris Families - 07/09/2018 AccorHotels certified review
« A great place to stay »

The room was excellent and the staff were pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to share your feedback. Your comments have been shared with our team. We hope to welcome you back to our Mercure Ballarat very soon. Sincerely, Simon Monk General Manager

W.z. Couples - 06/09/2018 AccorHotels certified review
« Excellent »

We stayed in the newly completed part of the hotel, room 73 is a nice, bright room. We liked the block-out blinds! We did not like the lack of bench space in the bathroom for shaving, oral hygiene and cosmetic items!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, We very much appreciate you taking the time to complete our survey. We are glad that you enjoyed your stay and your comments have been shared with our team We look forward to welcoming you back again soon.. Sincerely, Simon Monk General Manager

Andrew R. Families - 05/09/2018 AccorHotels certified review
« Perfect stay for our weekend in Ballarat »

The Mercure Ballarat was an excellent choice of hotel for our recent weekend stay in Ballarat. The two bedroom apartments, Mews, were excellent all round. This is a spacious property with plentiful parking and the public dining areas were very comfortable. The breakfasts were a nice start to the day. The hotel is across the road from Sovereign HIll and an easy walk. It is also a short drive to centre of town where there is an abundance of dining choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for sharing your experience, we are glad you enjoyed your stay in the Mews apartments and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Kivi Z. Families - 05/09/2018 AccorHotels certified review
« Very happy return guests! »

We always enjoyed to stay at Mercure Ballarat. The heating was on before we arrive in a very cold day in Ballarat. We felt very welcomed by receiving the beautiful welcome card and amenities. Both beds in the two bedrooms are very comfortable and clean. both staff at reception were very professional and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kivi, We very much appreciate your comments regarding your stay at Mercure Ballarat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Business - 03/09/2018 TripAdvisor review
« Great function centre »

We attended the Ballarat Business Excellence Awards which was a fantastic evening of showcasing Ballarat business supported by great local entertainment and lovely food and service.The bar area with the lovely open fire place is a nice area to sit and have a drink. The breakfast was excellent.The accommodation is not up to Mercure standard. The room was very dusty, the door had a large gap in it so the cold came through and Ballarat is very cold. It also took a long time for the heating to warm up.The powerpoint for the kettle didn't work so I had to use one at floor level and put the kettle on the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary S, Thank you for taking the time to share your experience. I am pleased to read that you enjoyed the Ballarat Business Excellence Awards and the food and service provide. I am disappointed to read about the shortcomings in the room you stayed and have shared with our housekeeping and maintenance departments. Please accept my apologies but thank you for bringing to our attention. We do hope to have the opportunity to welcome you back again in the future. Sincerely, Simon

Anonymous Solo - 01/09/2018 AccorHotels certified review
« Wonderful ambience destroyed by lack of attention to detailas »

This was my third stay, I return because I enjoy the classical, elegant and genteel ambience of the place. The floor staff are all excellent but the serving staff need further training and stronger oversighting. It is the little things that spoil the tired lonely travelers experience. Silly thing like the bedside clock time is wrong. Great clocks if you can work out how to set them. To so you pick it up to look at it. In the process you look underneath to find it is thick by what can only be described as bedroom fluff. The TV can only be watched in total darkness because the picture is so dim and dark and there appears to be no way to adjust it. The shower over bath is dangerous and archaic and the lack of water pressure makes it hardly worth trying. For some reason 06:45am is the time for the garbage truck to come on site and empty the large waste skips. Not a good time for those who might like to sleep a little longer. All these things are quick and simple to check on a daily basis, with the exception of the skip movement. That was my last stay. I will stay again as will my wife who has stayed several times. In future we will be more selective on the room we accept. I am 77 years old and like my creature comforts. Each of my other stays had problems too. All you really need is staff with a little pride and who care about what they are doing.

Steve Business - 30/08/2018 AccorHotels certified review
« Mercure Ballarat »

Fantastic, with a very memorable evening meal at Billys

Family - 29/08/2018 TripAdvisor review
« Overnight »

Large property, comfortable room although looking a bit tired. We were very glad we checked in and turned the heater on. It would have been freezing arriving after dinner. Breakfast was fine, and overall good value for money for an overnight stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear latch01, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat very soon. Regards, Simon

Jan G. Families - 28/08/2018 AccorHotels certified review
« Fantastic stay »

Great. Only negative was there was no shelf in the shower to put toiletries on. Given it was a all access shower, we needed somewhere to put soap etc. Beds were terrific and the whole place was very comfortable. Staff were very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thanks for the great review and providing feedback. We will look at the bathroom set up in the room you stayed. We hope to see you again soon. Sincerely, Simon Monk General Manager

Anne Couples - 28/08/2018 AccorHotels certified review
« Nice location »

The Hotel was in a great location and offered nice, clean comfortable rooms. The Restaurant had great food and breakfast had a good variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Glad that you enjoyed your stay with us at Mercure Ballarat and we hope to welcome you back again soon. Sincerely, Simon Monk General Manager

R.c. Couples - 28/08/2018 AccorHotels certified review

No views from our room. Bathroom needed work especially the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosa, Thank you for taking the time to share your feedback. Your comments have been shared with our team for review. As all of our rooms are located on ground floor they do not have a view as such but do overlook our gardens. We do hope to have the opportunity to welcome you back again in the future. Sincerely, Simon Monk General Manager

Anonymous Solo - 27/08/2018 AccorHotels certified review
« A good experience »

I was later than I thought, it was dark and I had no map with me, I rang and was given directions by Cliff. Arrived was welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjorie, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. We hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Bruce Couples - 27/08/2018 AccorHotels certified review
« Comfort & Proffession »

The room was very comfortable and the staff very professional and eager to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you for the great feedback which has been shared with our team. We hope to welcome you back again soon. Sincerely, Simon Monk General Manager

Dianne D. Business - 24/08/2018 AccorHotels certified review
« Very clean comfortable private. Great value for money »

I love the gardens units are earm clean comfortable food delicious. My favorite ballaray accommodation.. Staff terrific warm attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Simon Monk General Manager

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