Mercure Ballarat - Hotel & Convention Centre 4 stars

TripAdvisor rating 4.0/5 517 reviews
Mercure Ballarat - Hotel & Convention Centre
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Hotel extras

  • Billy's Bistro & Bar serves meals all day. A friendly place to relax and dine.

  • Complimentary locally sourced bottled mineral water in room.

  • Free Wi-Fi

  • Set on over three hectares of gardens with ornamental lake

  • Peaceful location opposite Sovereign Hill and close to CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350
ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Contact email

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :   INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodations

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Lodge Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Courtyard Room 1 King and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Loft Room 1 King and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

One bedroom apartment, one king bed.

  • Max. number of persons: 2
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Two bedroom apartment, 1 king, 2 singles, rollaway available on request

  • Max. number of persons: 5
  • Area: From 80
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BILLY'S BISTRO AND BAR

Type of cuisine: Bistro

Billy's Bistro & Bar is a friendly place to relax and dine. Buffet breakfast is served daily from 7am-10am. Cafe is open throughout the day including lunch. Billy's Mediterranean inspired menu is a fantastic choice for dinner daily from 5.30to 9pm

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BILLY'S BISTRO AND BAR

Photo non contractuelle / Strictly non binding

The perfect place to enjoy a glass of the region's finest wines. Lounge in front of the wood fire or in the inviting courtyard. A choice of light refreshments and snacks are available from 2PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,772 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

517 reviews

Absolutely fantastic staff are excellent and helpful it is my choice place to stay when in ba

Customer review rating 4.4/5

Darren F. Couples - 04/08/2019 AccorHotels review

Excellent couldn’t be more happy

An enjoyable experience.

Customer review rating 4.4/5

Carolynne Couples - 04/08/2019 AccorHotels review

Staff were wonderful. Welcome drinks and complimentary eats by the fire were most appreciated. Restaurant staff went over and above to get our meals served before the kitchen closed as we were coming back late from the Aura show at Sovereign Hill. Even provided a table by the fire to warm us up after the walk back. It was also great to park our motorbikes right next to our room undercover. We had a courtyard room which was detached and therefore very quiet. Although Ballarat can get very cold, we found it quite hard to warm up our room. Thicker spare blankets would be handy and we were surprised there was no electric blanket on the bed. Overall we really enjoyed our stay and loved the garden surrounds.

Friendly staff with great location

Customer review rating 4.4/5

Oak Families - 04/08/2019 AccorHotels review

Everything was fine except there was no hot water in the morning.

Enjoyable

Customer review rating 4.4/5

Linda T. Couples - 02/08/2019 AccorHotels review

Very clean, staff were friendly and professional.

Customer review rating 4.4/5

Pen Business - 30/07/2019 AccorHotels review

Great and cody

Always a Five Star experience at Mercure Ballarat

Customer review rating 4.4/5

John H. Couples - 29/07/2019 AccorHotels review

Our experience was as per numerous previous stays at Mercure Ballarat. Comfortable, welcoming, friendly, clean, and affordable.

Good but the shower leaking was annoying

Customer review rating 4.4/5

Anonymous Friends - 29/07/2019 AccorHotels review

As above

Perfect stay at Mercure Ballarat

Customer review rating 4.4/5

Kivi A. G. Families - 29/07/2019 AccorHotels review

We always enjoyed our stay at Mercure Ballarat and Convention Centre. We loved the big hotel lobby with its own Ballarat vibes. Beautiful bar and restaurant. The garden is absolutely amazing. Such a perfect place to relax with family for the weekend. Very close to sovereign hill and Ballarat wild life park. Hotel staff are very friendly and professional. Both check-in and checkout were easy and quick. Hotel room were extremely clean. It was really thoughtful that all the heaters already running to keep the accommodation warm when we arrived. thanks to the housekeeping team! Hotel bed is really comfortable, even better than the bed we have at home! Thank you Mercure Ballarat for another lovely stay!

Clean, warm, quiet and comfortable

Customer review rating 4.4/5

Geoff Business - 28/07/2019 AccorHotels review

Our 2 bedroom apartment was in the Mews area. The quality of the stay was set from the time of booking through, checkin, access to the car park and roman the for breakfast and checkout. Buff breakfast was good. Room was clean quiet and dark. getting a little old but still very comfortable and not tatty. The apartment was spacious. Car was parked under cover.

Consistent friendly hospitality

Customer review rating 4.4/5

Amit V. Business - 27/07/2019 AccorHotels review

I stay weekly at your hotel for work purposes. The staff are consistently friendly and welcoming. The cleaning standard is very high in the superior rooms. The breakfast could use some occasional variety but is generous in its quantity. There are occasional variants in quality of how some aspects of the breakfast are made. Sometimes the Bircher muesli seems freshly made and other days it looks ‘topped up’ from the day prior, which for a regular guest is slightly off putting. The superior rooms are comfortable and good quality. For regular guests, small gifts like the free drink card I just received or the honeycomb I received after my last survey are welcome and remind you that you are staying somewhere that values your regular business.

A great stay for work

Customer review rating 4.4/5

Richard C. Business - 25/07/2019 AccorHotels review

Up to the standard expected from a good hotel,

Short holiday in Ballarat

TripAdvisor rating 4.0/5

Robert F Couples - 24/07/2019 TripAdvisor review

We spent 3 nights in this wonderful hidden gem on the edge of town. While the weather was sending us wind off the south pole, the staff were extremely warm and welcoming. There were four wood fires burning which made for a very cozy atmosphere. The staff were all very attentive and all excelled in their respective jobs. The room was very clean and warm. We both love this place and called back in on the way back home just for lunch and a quick drink. Again the staff were exceptional.

Restful and welcoming from front office and the bar/bistro, very pleasant staff.

Customer review rating 4.4/5

Gene T. Couples - 23/07/2019 AccorHotels review

A clean quite room with car parking which makes a difference when struggling with bags. A garden outlook that was unusual and very pleasant. A clean room with everything we needed. Most enjoyable.

Excellent results, great value for money

Customer review rating 4.4/5

Helen V. Families - 23/07/2019 AccorHotels review

Very comfortable

Comfortable and Cozy

Customer review rating 4.4/5

Saraht Couples - 20/07/2019 AccorHotels review

Our room was modern and comfortable and really nice. The only issue we had was that the air con was on flat out when we arrived and it is winter, so it was actually warmer in the hall way than in our room when we first arrived. It took us a while to get it to swap to heating, but when I called the office, they were happy to come straight out and fix it for us. The bathroom was really nice and modern as well, with a great big shower!! The breakfast included was great as it always is with the Mercure Hotels. Thanks!

Very convenient place to stay

Customer review rating 4.4/5

Twotravellers Couples - 18/07/2019 AccorHotels review

Staff were friendly and helpful, checkin was done promptly. Rooms were a good size with separate seating area. Comfortable bed and nice bedding. Very pretty garden and surroundings. Had 3 issues : 1) Bathroom appeared to be only half renovated and the shower over the bath ( which was damaged in parts ) spread water on floor And 2) our room was a really long way from reception and on a really cold and wet morning we had to drive to breakfast, not ideal but we would have been drenched, even with umbrellas, if we had tried to walk up. There was a buggy near the entrance but it looked very wet - perhaps it operated on call (?). And 3) WiFi was absolutely hopeless, gave up trying to use it. I didn’t report it as the weather was so terrible I didn’t want someone coming out to try and fix it.

Great service and awesome rooms

Customer review rating 4.4/5

Peterd Business - 16/07/2019 AccorHotels review

From time of booking through to departure everything was a great experience

Noisy

Customer review rating 4.4/5

Anonymous Families - 15/07/2019 AccorHotels review

The apartments creak and make A LOT of noise. I could hear noise from other apartments as well. The noise traffic from Main Road could be heard all night. The apartments need to be insulated from noise.

Dear Kelly, Thank you for taking the time to tell us about your experience at Mercure Ballarat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our team and we will investigate the apartment and look at ways to improve on the issues raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Great accomodation

Customer review rating 4.4/5

Cal Families - 14/07/2019 AccorHotels review

Loved everything about it. Kids had so much fun and bedding arrangement is great. Spacious and accommodative staff.

Customer review rating 4.4/5

Clive J. Couples - 14/07/2019 AccorHotels review

Comfortable and great location with a very good restaurant. For us the only negative was the bathroom which needed a makeover.

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