Hotel - Mercure Ballarat Hotel and Convention Centre
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Mercure Hotel

Mercure Ballarat Hotel and Convention Centre

613 Main Road 
3350  BALLARAT
AUSTRALIA

680 reviews
TripAdvisor Rating Based on 680 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 80 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 931 reviews

Our guest reviews for Mercure Ballarat Hotel and Convention Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 680 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Adam Couples - 17/09/2017
« Good »

Easy, hotel staff very friendly

AccorHotels certified review
Geoff W. Couples - 17/09/2017
« really good and easy »

was a nice stay

TripAdvisor review
C4977QLphiliph Couples - 16/09/2017
« Beautiful Ballarat »

The hotel was excellent and the staff were the same. It is in a prime place just on the outskirts of town on what becomes one of the main streets of Ballarat. There are great food options in the hotel, or about 1Km in either direction on the same road. The grounds of the hotel are very tranquil with a creek running through them and listening to the frogs talk as we lay in bed was a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C4977QLphiliph, Thanks for the great review of your stay with us. We are very proud of our tranquil setting. We hope to see you again soon. Regards, Simon Monk General Manager

AccorHotels certified review
Goodo Solo - 11/09/2017
« Goodo »

Was very clean, and rooms were beautiful, just a pity the wifi in the room didn't work.

AccorHotels certified review
Yallara Business - 11/09/2017
« Great place to stay in Ballarat »

Roomy comfortable room. Loved that there were two chairs! Service was excellent. Restaurant food fantastic: had intended to eat there first night, then try some other local places other nights. First night food was so good, we ate there every other night too. Only minor negative was the hot water pressure was almost zero. Needed to have hot water full on, cold barely on at all, leading to right temperature but only just enough flow for it to qualify as a "shower".

AccorHotels certified review
Sue Couples - 11/09/2017

Wonderful friendly staff, dreadful level of daily room servicing

AccorHotels certified review
Gabriela L. Business - 10/09/2017
« adequate »

wrong room on arrival - asked for a twin and got a double, although friendly when I contacted them and changed things immediately - it was cold and wet and walking around with luggage from room to room after travelling makes it very unpleasant. Then there was only one bath towel in the twin room.Rooms did not have shower caps or sanitary bags. Shower mat had mould on it.

AccorHotels certified review
Neville Friends - 04/09/2017
« Pleasant trouble-free base for our local activities »

We were impressed with the friendly authentic manner of most of the staff, particularly a number of the males - reception and restaurant. They did their job efficiently and connected with us in a genuine, sincere way. The only negative, and it is a considerable one, was in contacting the call centre to check on details of the bookings prior to arrival. The person who answered had difficulty understanding and was a challenge to communicate with. He was unable to or would not connect me with the hotel directly. This extremely poor service on a frontline role is a major detraction from dealing with this hotel chain. The experience at the venue thankfully went extremely well - a group met up there and throughly enjoyed a local event.

AccorHotels certified review
Anna Couples - 03/09/2017
« Stayed 2 nights and thoroughly enjoyed. Room quiet and had all our requirements. Restaurant great meal Sat night. »

We enjoyed very much. Staff attending front desk most helpful and cheerful. Would definitely stay again and recommend to friends. A great two nights plus our sightseeing trip around Ballarat.

AccorHotels certified review
Russell L. Families - 01/09/2017
« Excellent in every way »

The attention from staff 10/10.....Hotel comfort...10/10.....Breakfast, prices are a little steep when you compare them with what you get at other quality hotels..lacking variety of hot dishes...8/10.

AccorHotels certified review
Ken W. Couples - 29/08/2017
« A very relaxed & enjoyable overnight stay as we travelled onto Adelaide. »

Everything was 'perfect' for our brief stay - wonderfull setting & accommodation complex; welcoming reception staff; excellent room with very comfortable bed & spaciousness; ambiance in lounge & restaurant was inviting with dinner & breakfast both excellent. Restaurant staff were most attentive & pleasant. Our stay at Ballarat Mercure was excellent in every way! Thank you!

AccorHotels certified review
Karlene Friends - 28/08/2017
« Excellent service, friendly staff. »

Really lovely dinner with 8 other friends in Billy's restaurant. Warm comfortable rooms.

AccorHotels certified review
Willfish Couples - 27/08/2017
« Great hotel, great service, excellent meals »

Have stayed at this motel several times - love it and just keep coming back. The rooms are generous size, well set up and comfortable, service is first class, and the breakfast and dinner at the restaurant are first class. Does need a little bit of a refresh in the bathroom, and recommend the back rooms which have a bit more room and better undercover parking.

AccorHotels certified review
Craig M. Families - 26/08/2017
« Friendly »

Friendly staff. Good location. Unfortunately could not dine in as Billys was booked out. Very bad smell in upstairs bathroom whenever toilet was flushed sent horrible smells throughout the room. Otherwise a nice place.

AccorHotels certified review
Victoria Families - 23/08/2017
« Fantastic »

My Mam sister and I stayed in The Mews apartment and we were blown away at the beautifully appointed rooms, comfortable beds and so much space. Even the small touches like having the heater on when we arrived were very much appreciated (Mam's from Queensland). The staff were extremely helpful and friendly and I would highly recommend The Ballarat Mecure to any traveller passing through.

TripAdvisor review
Friends getaway - 23/08/2017
« RAMPOWER »

The Hotel staff were very friendly and supportive to any questions . Rooms were a little need of a some changes in the bathrooms no where to put soaps and shampoos while in shower also air-conditioning trouble keeping room warm with the very cold conditions. Bed very comfortable.

AccorHotels certified review
Dianne Families - 22/08/2017
« Always friendly and helpful »

There were 3 of us on this trip, and as the Mecure is our 2nd home we have stayed many times, I thought I had booked the room with 2 bedrooms. When we got to our room it only had the one room. I rang front desk to see If there were any rooms available, which there was, which was a room we had before. The heater was not working well and Ballarat was very cold Monday night, we asked for help which did happen with another heater and extra blankets. Very happy with service and it will not deter us from staying again

TripAdvisor review
Couples - 22/08/2017
« NO CHALLENGES »

Sign in and out without any hassles. Great food and service plus good a quality clean room made the stay very pleasant. The staff was very helpful in every respect, we will stay again on our next journey to Ballarat.

AccorHotels certified review
Philip L. P. Couples - 21/08/2017
« welcoming and obliging »

Staying with you at your Ballarat Hotel is as always a great experience. The staff are welcoming and obliging and have my best interest at heart. The rooms are always clean and pleasant. The rooms I stay in could have the grout in the tiles cleaned a little better and that would be the only negative to the whole experience. Well done Accor Hotels, you make life a little easier.

AccorHotels certified review
James Business - 21/08/2017
« Could be a great hotel with a little more work »

Check-in was a bit delayed due to lack of staff on reception. Other staff kept coming in an out of the area behind reception and could have assisted Cliff who was manning the phones and checking the three of us in. However, Cliff let us check-in a little bit before 2 which was appreciated. We had lunch at the hotel restaurant. The food was great and the service was fantastic. Two of my colleagues are intolerant of most human food (gluten etc). There was a good range of options for people with food disabilities plus they were very good at making changes to menu items. We also had breakfast in the restaurant and, again, it was very good. The rooms look quite good and have a pleasing character to them. However there is work that needs to be done. Some of the chairs are on their last legs, the paintwork needs to be updated in some places and there are areas of the bathroom that a duster has never reached (the powerpoint under the towel rail was putrid). The toilet in my room was also located precariously close to the vanity. I had to have one of my arms on the vanity whilst abluting. It was like the awkward arm around thing you see people doing in the movies. Two of my pet peeves were present here: shower heads that are too low for tall-ish people and a fake King size bed (zip bed). Whoever invented the zip bed may burn in the fires of Mordor for eternity. On this occasion, one of the zip beds was both a different height AND different firmness than the other. We attended an event at the conference centre. The centre is lovely with a very nice outlook to get lost in if the presentation you are listening to is boring you senseless. The chocolate slice they had for morning tea was sensational. The best chocolate thing I have ever eaten and that is saying something. The biggest disappointment was the guest laundry. We decided not to use it for fear that we may contract some kind of disease. It was filthy and the (single) washing machine was full of rust. The areas of the facility which receive appropriate attention and maintenance are really lovely, but they need to extend that care and attention to the rooms and the laundry!

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