Hotel - Mercure Ballarat Hotel and Convention Centre
Mercure Hotel Mercure Hotel

Mercure Ballarat Hotel and Convention Centre

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4.0/5 697 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • TULLAMARINE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 97 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 995 reviews

Our guest reviews for Mercure Ballarat Hotel and Convention Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 697 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Terri Q. Couples - 17/11/2017
« Abysmal Wifi »

Good large clean room, ok bed. Wifi for tourists is very important for planning the next day’s activities and it was terrible in Room 57. This was the only hotel we stayed in, with the remaining accommodation spent at 3 Airbnb’s in regional Victoria. Wifi in all of these was excellent.

AccorHotels certified review
Anonymous Couples - 15/11/2017

Relaxing. Always stay here when passing through Ballarat

AccorHotels certified review
Anonymous Solo - 14/11/2017
« Comfortable accommodation »

Comfortable and peaceful place, set in nice environment. Close to city centre

AccorHotels certified review
Art/carole Friends - 12/11/2017
« Art/Carole »

We had a very pleasant stay and the room was tidy and comfortable.

AccorHotels certified review
Anonymous Couples - 12/11/2017
« Great stay. Confortable room and great breakfast. »

Perfect stay for a weekend away

AccorHotels certified review
Mrs Families - 12/11/2017
« Mrs »

Good value for money for 2bd apartment family stay and lovely scenery, however all the pillows very lumpy, hard and uncomfortable and my son was disappointed no pancakes at breakfast. Muffins were over cooked and no hollonaise for the bacon and eggs☹️

AccorHotels certified review
Lorraine Couples - 12/11/2017
« Peaceful and relaxing stay »

We had an enjoyable stay recently at the Mercure Ballarat. The service was friendly and we were pleasantly surprised when we got our spacious room. It had recently been refurbished with a tasteful modern decor that gave the room a fresh airy feel. The king size bed was very comfortable and made for a peaceful and relaxing night's sleep. The hotel itself is within spacious grounds with a tree-lined creek meandering through the property. It was very pleasant to take a stroll towards the restaurant and enjoy the extensive buffet breakfast. Overall our stay was a memorable experience and we would definitely return.

AccorHotels certified review
Phil Families - 11/11/2017
« Great location and excellent gardens »

Very accommodating staff, excellent location and facilities

AccorHotels certified review
Helnray Couples - 07/11/2017
« Sparkling, spotless and brand spanking new rooms - staff are delightful! »

We were treated to the experience of the newly refurbished rooms on our stay at Mercure Ballarat this stay - this hotel is long time favourite of ours ! The newly refinished rooms are generous in size, bright, clean and cheery - a lovely cosy King Size bed. Tea & Coffee in room, a fridge for your convenience, desk lampsetc. And a brand new sparkling bathroom, with walk in shower and toileteries supplied. Staff are a real high point - country hospitality on show in all of them! Jason Parke on reception; Noah at breakfast and Brayden and Marcus at the restaurant. A fantastic experience! All set among beautiful gardens and ground floor for we more senior Aussies!!

AccorHotels certified review
Sue Families - 07/11/2017
« Had a great stay »

Meet at reception with a warm welcome. Enjoyed our stay in a two bedroom apartment. Shame the pool was closed for renovations tho. Breakfast was great value. Will be back.

AccorHotels certified review
Foula M. Couples - 06/11/2017

Enjoyable as always

AccorHotels certified review
Mary Couples - 31/10/2017

The property was well presented and room we stayed in newly refurbished and spotless. The staff were friendly and helpful and quickly resolved a problem caused by the accor booking system. The bistro meals were excellent.

AccorHotels certified review
Phil M. Business - 31/10/2017
« Ok »

All ok excepting the water pressure in shower.

TripAdvisor review
rayhI1802JG Business - 29/10/2017
« Well placed facilities and affordable prices »

Great location, great facilities with the convenience of great desk and work capable 'office', Comfortable bed and great chairs for relaxation. Good room in bathroom. Great breakfast bistro. Also appreciate 24/7 reception for late arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rahyI1802JG, Thanks for taking the time to review your stay with us at Mercure Ballarat. We are glad that you enjoyed your stay and your feedback has been shared with our team. We look forward to welcoming you back again soon. Regards, Simon Monk General Manager

AccorHotels certified review
Michael L. Families - 28/10/2017
« cleaning department »

after the first night the carpet wasn't vacuumed properly and the beds were not done properly, the room wasn't clean

AccorHotels certified review
C. Couples - 28/10/2017
« Very nice place »

Everything was good

TripAdvisor review
Couples - 26/10/2017
« does not meet spectations of this brand »

We were very disappointed with this hotel. There was so many things that did not meet our expectations for this brand. power point t the bed was not secured to the wall correctly as it had a large gap around it. only 1 coffee spoon and it was dirty, glasses in bathroom had not been washed. Dirty marks on kettle. mildew in the shower. Bed all crinkled up as bottom sheet was bunched up very uncomfortable on feet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a great guest experience, and it's apparent in this case that we fell short. Your feedback has been shared with our team with emphasis given to both our maintenance and housekeeping departments. We do hope that you give us a chance to earn back your trust and can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Simon Monk General Manager

AccorHotels certified review
Vicky Couples - 24/10/2017
« Very relaxing. »

The new rooms are very clean. Bathroom spacious, although as there is no door on shower water goes everywhere. The TV in the new rooms are a bit too small and they should have Netflix on them as not much on TV to watch. Restaurant very enjoyable we had a light bite at lunch and dinner there. At breakfast we found the eggs, bacon and sausages were cold and I could not eat them unfortunately. Staff were very friendly especially in the restaurant.

AccorHotels certified review
Elaine H. Business - 23/10/2017

Lovely. Warm welcome, clean, comfortable room, fast wifi, great inroom amenities. Dinner in the Bistro - very enjoyable. Training course onsite - very good facilities and refreshments (bar some kind of eggy square for afternoon tea! That wasn't great but that is totally subjective)

AccorHotels certified review
John A. S. Couples - 22/10/2017
« Mixed feelings especially regarding team members »

Simon, the GM was very proactive both in emails prior to our stay as well as emails sent with some requests during our stay. He introduced himself to us on our final day which was nice. So we were very happy regarding his dealings with us. However, on arrival we had a cold reception and lack of welcome. In the suite and despite it being a very chilly day no heating had been put on for our arrival. Later Lachlan was excellent in delivering some items to our room and he was very welcoming and proactive. We were kindly upgraded by Simon to the new junior suite - very comfortable but still needs some additions to make it comfortable including, cushions, dealing with an impractical vanity with nowhere to safely put the large hair dryer or personal toiletries - easily fixed with some thought. We had some house keeping issues which were unhygienic and dealt with swiftly by Cliff who agreed it was unacceptable. Breakfast staff were generally unwelcoming and did not connect - it seemed as though they did not want to be there. The breakfast was great in it's offerings though including the delicious muffins and fruit platter - excellent. WE had to try and connect and then it seemed to work sometimes - not ideal. On our final morning a large group of regular coffee people arrived and the server, who had chosen to pretty much ignore us, suddenly became very welcoming, but only towards them. We also found this during our other meals but if we returned and were recognised as returning then the team seemed to be happy to interact more........again not ideal. The place is lovely, the room was lovely, the other meals inconsistent including where we ordered the same. Particular thanks to the young lady with two small children who served us on our first dinner, sorry do not know her name. However, she dealt professionally and responsibly regarding a meal issue and we were happy in the end. One did feel that any point raised was not seen in the light it should have been, apart from her, that is . However, if the welcome is not there, or consistent then we seldom return. Recognition of the loyalty status beyond the upgrade was not evident apart from when we asked for a dietary need - so there is definitely room for much improvement there. Corporates seemed to be more important than travelling guests and we were not the only ones who felt that. Maybe the Ibis team we have just given a glowing review for should do some training so that guests feel wanted and appreciated rather than some staff acting as though they are doing YOU a favour by just being there! We seldom write a negative review and hope it will be seen in the constructive light it is offered..

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