Hotel - Mercure Ballarat Hotel and Convention Centre
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Mercure Hotel

Mercure Ballarat Hotel and Convention Centre

613 Main Road 
3350  BALLARAT
AUSTRALIA

659 reviews
TripAdvisor Rating Based on 659 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 80 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 827 reviews

Our guest reviews for Mercure Ballarat Hotel and Convention Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 659 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Heather Families - 17/07/2017
« SHORT STAY »

LOVED OUR STAY AT MERCURE BALLARAT, CLOSE TO SOVEREIGH HILL. ROOMS WERE WARM WHEN WE GOT THERE AND ROOMS WERE A GENEROUS SIZE. HAD DINNER AND BREAKFAST IN THE RESTAURANT FOOD WAS GREAT AND STAFF WERE FRIENDLY AND VERY HELPFUL. WE STAYED WITH KIDS AND THEY WERE MADE WELCOME FROM PROVIDING PORTA COTS AND MADE UP SOFA BEDS AND STAFF AT THE RESTAURANT WERE GREAT WITH THEM AS WELL. NOTHING WAS TOO MUCH TROUBLE

AccorHotels certified review
Kristin M. Families - 17/07/2017
« Lovely stay great complimentary breakfast which added to the experience »

Really good. Quiet, clean, warm and friendly staff. Only small negative was shower curtain and no soap holder.

AccorHotels certified review
Anonymous Couples - 16/07/2017
« Easy and relaxed atmosphere. Friendly staff and cozy bistro.  »

Easy to check in and room was spacious for a single night. Bistro was warm and cozy in winter. Food and wine list good for grazing.

AccorHotels certified review
Nicole Couples - 16/07/2017
« Great room and good breakfast. »

Good facilities in the room. Good value with breakfast being included.

AccorHotels certified review
Anonymous Friends - 16/07/2017

It was wonderful. Felt very comfortable and at home. Everything was very clean and looked after. The only down side was that the free wifi wasn't working at all.

AccorHotels certified review
Rebecca F. Families - 16/07/2017
« To be honest the two single beds made into a king was very uncomfortable. I was unable to sleep from the pain  »

The blankets were stained and dirty therefore we did not want to use these which resulted in us being cold at night. The next day I was in so much pain from I had to resort to a walking stick. (I already have a bad back from fracturing it a few years ago) the bath tap sprayed water all through the bathroom. Although only a slight inconvience it did result in us having to find a supermarket as you supply shampoo but no conditioner. I did not bring any as I thought it was provided. Was I happy well we have had worse it was close to sovereign hill so that was super.

TripAdvisor certified review
Couples - 16/07/2017
« not impressed »

The day we arrived was an extremely cold day ...around 7 degrees. We turned the heater on and waited an waited.. nearly an hour, the room temp was still 13Degrees. A phone call to receptions was made and we were told it takes about 20 to 30 mins for the heat to kick in. after another 15 mins the temp in the room had not changed ( now over an hour had passed). We went to Reception and explained that my husband was unwell and that he need a room with a heater that worked properly... then declined to pay and left. We have stayed a few times in the past... have reservations about staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sid n, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our usual practice is to ensure that the heating is turned on in arrival rooms at this time of year. I have asked our housekeeping team to investigate as to what may have happened in your case. Being split system air conditioners they do take some time for the heat to start, however should not take as long as you have indicated. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Regards, Simon Monk General Manager

AccorHotels certified review
Lisa S. Families - 15/07/2017
« Very clean, neat room, fantastic service, great food and very convenient location.  »

We were warmly greeted from the very start, loved our welcome package and the apartments were just gorgeous. We had everything we needed in the apartment. The staff at Billy's were absolutely delightful, treating us and our children so kindly. We especially loved the activity packs offered to the kids. The food was delicious and the coffee great. It was also a very convenient place to stay so close to Sov Hill and the Ballarat town centre.

AccorHotels certified review
Amber L. Solo - 15/07/2017
« Nice and Warm »

Travelled down from Sydney for Harrison Craig's show. Check in and check out were quick and easy. Really appreciated the AC being on when I arrived in my room as it was pretty cold that day. I liked how the room I was given was close to the convention centre which made walking in heels less daunting. Didn't have a chance to try the breakfast, but some friends of mine did and they really enjoyed it. My only negative is that there was no conditioner in the bathroom. I had my own anyway so it wasn't a major deal for me.

AccorHotels certified review
Richard Business - 15/07/2017
« Value »

Great value. Pleasant bar area and rooms. A/C didn't manage to keep the room warm although winter in Goulburn pretty cold.

AccorHotels certified review
Paul Families - 15/07/2017
« Good for short stay »

Comfortable, close to sovereign hill, quiet. Bit old and shabby and slow heater for the middle of winter.

AccorHotels certified review
Marli T. Families - 14/07/2017
« Very comfortable within beautiful surroundings and impeccable service »

We were very impressed with the level of service and how the staff did everything possible to make our stay memorable , nothing was too much trouble A bonus was being able to walk to Sovereign Hill if required

AccorHotels certified review
Peter H. Business - 13/07/2017
« Would stay there again ! »

Would stay again ! Was convenient to my business agenda!

AccorHotels certified review
Hugo Couples - 13/07/2017
« Hugo »

From welcoming upon arrival, to finding chocolate covered strawberries for our enjoyment in the room, to the great buffet breakfast and evening meals at Billy's Restaurant, we both enjoyed our few days in Ballarat. Staff throughout the complex were very friendly and very attentive. Plan to be back when the weather is warmer.

AccorHotels certified review
Janet A. Couples - 13/07/2017
« Beautiful natural setting, easy parking, clean room, wonderful food. »

To be able to catch up on our washing was a gift. Being away from home and staying in such a beautiful natural setting was bliss.

TripAdvisor certified review
1946david65 Family - 12/07/2017
« Update »

This property is in a fantastic place for visiting Sovereign Hill but unfortunately the place needs a large amount of work on the inside of the apartments to really bring them to any form of standard, the blinds at the door are a disgrace followed by all other window furnishings, just a bit of thought and they would be an absolute delight to enter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 1946david65, Thanks for taking the time to review your recent stay with us. All of the window furnishings in the apartments are being replaced now and will be completed by the end of July. I do apologise for the state that they were in, we hoping to have this work done prior to the school holidays but unfortunately were pushed back. We do hope to have the opportunity to welcome you back again. Sincerely. Simon Monk General Manager

AccorHotels certified review
James P. Couples - 10/07/2017
« Excellent hotel, great service  »

Thoroughly enjoyed our brief stay at this lovely hotel. Excellent room, really comfortable bed. The beautiful location is a real bonus.

AccorHotels certified review
Robyn P. Couples - 10/07/2017
« Perfect as always  »

Staff helpful and friendly. Rooms comfortable. Very relaxing and extremely omfortable

AccorHotels certified review
Helen V. Friends - 10/07/2017
« relaxing weekend »

had a lovely relaxing stay, rooms were very comfortable and nice and warm. hotel staff very friendly and helpful.enjoyed our dinner and breakfast at billy's bistro.grounds are beautiful. will definitely be back.

AccorHotels certified review
Vicky Families - 10/07/2017
« Great Stay »

For the price, it was worth it. The room was clean and we got our own carpark spot. I like the height of the sink as younger kids can reach it. It did get a bit cold in the toilet and the room weren't cleaned on the second day and no refilling of coffee/hot chocolate until asked. My husband did leave his charger and the staff arranged to get it posted back to us. So overall I think it was a great stay!

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