Hotel - Mercure Ballarat Hotel and Convention Centre
Mercure Hotel Mercure Hotel

Mercure Ballarat Hotel and Convention Centre

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4.0/5 732 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden.Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

  • 97 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,087 reviews

Our guest reviews for Mercure Ballarat Hotel and Convention Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 732 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 14/02/2018
« Nice Hotel »

I stayed for 2 nights in a courtyard room. It was very good and comfortable. I was visiting family in Ballarat so did not use any of the facilities but the gardens are lovely and very well looked after. I would certainly stay here again.

AccorHotels certified review
Kevin H. Couples - 11/02/2018
« good but the rooms are a dated »

Good but the rooms are dated & the pool was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin h., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I have passed on your comments about the dated nature of the rooms to our senior management, for their immediate attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Libby Couples - 10/02/2018
« Reasonable for one night but would not have wanted to stay longer. »

The venue looks very promising on the website and on visiting has much potential. The public indoor areas are dated and not appealing to use. The outdoor areas are lovely but we did not get a chance to use them. The access carpark in front of reception was used on both days of our stay by wedding car or wedding expo people and this was not addressed when I spoke to reception staff. Staff were courteous. The breakfast was very average in variety and I believe the continental breakfast was overpriced for what was on offer. As a long term Accor member I hoped our room would be in a better position. The room looks much brighter on the website. It was very dark with a small window that did not let in much light. We had to keep the main door open to get adequate daylight.. The bed was very comfortable and the bed linen very good.Regarding the loyalty program, I noted that the 'priority' check in mat covered everyone and there was no obvious distinction between members and non members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth K., Thank you for taking the time to tell us about your experience at the Mercure Ballarat Hotel and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your concerns regarding pricing and variety of the continental breakfast to out Food and Beverage Manager. We strive to make the rooms a light as possible. So it was disappointing to find you found the room not light enough. We will investigate how we can improve this situation. As it states in our title we are not only a hotel, we are also a convention centre. As a result we do cater for many large conferences, weddings and expos during the year. I'm sorry that during your stay this affected your ability to use the driveway and parking areas around the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
T K. Couples - 10/02/2018
« Great stay »

Always a pleasure. Great value, great breakfast, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom D., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Roslyn L. Business - 08/02/2018
« Mrs Roslyn L. »

We have stayed with you twice in the last month. The first time our car had broken down and we had no toiletries with us except for a few that I had purchased on our way to the hotel. Bearing in mind that we did not have a car and I am disabled when we asked to have some toothbrushes and toothpaste we were told that they had run out at Xmas and we could walk up the road and get some. We find that your hotel is a bit strange with their giveaways for Accor Members. One time we got a packet of choc lollies and last time we got nothing. The first time we stayed the restaurant did not have air conditioning on a very hot day. We could not go anywhere else as we did not have a car. I would have thought that a free drink for all customers not only Accor members would be in order. Your hotel does not have the welcome that other Accor Hotels have

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roslyn L., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive feedback. As we are always endeavoring to improve our service standards your comments are very important. It shows that we have some continuity issues to work on. Please accept my apologies for different levels you received during your stays. I have passed on your comments regarding the complimentary drinks on hot days to our senior management. Thank you again for sharing your experience, and with the help of your comments we can improve our standards of service. Sincerely, Jason Parke Front Office Manager

TripAdvisor review
Couples - 08/02/2018
« Weekend Break »

Received a great deal for a 2 night stay which included breakfast both mornings. Room was clean spacious and very comfortable with a king size bed .Breakfast had a large choice of cold or cooked foods and only regret was there were too many choices.Top marks to all staff over our weekend

AccorHotels certified review
Peter M. Solo - 07/02/2018
« Excellent Accommodation »

Great experience with no issues encountered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter M., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
J. D. Solo - 07/02/2018
« A welcome retreat when I needed a quiet stay. »

Quiet, clean and very frendly service. Room 43 had a peculiar smell downstairs. Possibly plumbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer D., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your comments regarding the downstairs smell to our Maintenance Department for their immediate attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Richard R. Friends - 06/02/2018
« very good all round . »

excellent ,everything was good nice rooms friendly staff ,good food very good service .what more could one say I would recommend to anyone .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. Looking forward to the next one! With kind regards, Simon Monk General Manager

AccorHotels certified review
Yvonne L. Friends - 06/02/2018
« Pleasant with all the facilities I wanted. »

Pleasant in all ways, except that the un-paved parking area at the end of the Cottages was muddy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat very soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Bruce L. Couples - 05/02/2018
« We had a great stay »

We had a wonderful stay.. very clean and comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat very soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Carlo S. Families - 05/02/2018
« Nice setting but rooms need to be updated »

The setting of the hotel entrance and gardens around are very nice, but the rooms are old and the shower in our room need the the base in and out cleaned silicone was dirty and aged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo, Thank you for taking the time to tell us about your experience at the Mercure Ballarat Hotel and Convention Centre. Your feedback has been shared with our team with special mention to our maintenance and housekeeping departments. We do have 17 brand new rooms that came on line late last year (Superior Rooms), we are now at planning stage of a refurbishment program of our existing room stock. Thanks again for taking the time to share your feedback and we do hope to welcome you back again soon. Sincerely, Simon Monk General Manager

AccorHotels certified review
Lesley Couples - 03/02/2018
« An enjoyable break »

As expected - comfortable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear John N., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Fiona A. Families - 03/02/2018
« Great. Everyone was really helpful »

Couldn't have asked for more. I am handicapped and the staff couldn't have been more helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona A., We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Anonymous Couples - 02/02/2018
« Mould in bathroom »

Convenient to stay driving from adelaide to Melbourne but mould in bathroom very off putting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary-Anne L., Thank you for taking the time to tell us about your experience at the Mercure Ballarat Hotel and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was saddened to read about the mould in the bathroom. I have passed on your comments to our Housekeeping department, with the intention of them undertaking a rigorous cleaning program, to eradicate this problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason Parke' Front Office Manager

AccorHotels certified review
Debbie W. Families - 29/01/2018
« Great stay & would come back. »

Great apartment. Lovely garden, breakfast was fresh & very nice. We stayed in 2 bedroom townhouse. We loved the townhouse. King bed was very hard. Had friend bring a doona so we could sleep on that & pad bed abit. Our welcome drink ( glass of wine) looked abit miserable in the glass & made me think not to drink at bar as not value for money. Also, wish the pool had been a little cleaner. We went swimming. Water was clean, just needed a vacuum & net.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie Walker, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept my apologies regarding your welcome drink. I have passed on your comments to our food and beverage department, so that we can continue to improve these areas of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Jason Couples - 28/01/2018
« Perfect stay »

Yet another great stay at Mercure Ballarat. Lovely welcoming staff, comfy bed, beautiful gardens and an excellent meal at Billy's. Already planning to come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Parish, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. Thank you for your very kind review and kind words regarding the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
M J. A. Friends - 28/01/2018

Clean ,comfortable,and convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray Allen, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept my apologies for the leaking tap. I have passed on your comments to our Maintenance department for their immediate attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Parke Front Office Manager

AccorHotels certified review
Mick P. Couples - 28/01/2018
« spacious and comfortable »

great to see funky renovations, new rooms spacious and shower pressure much MUCH better than really quite unacceptable lodge room showers ....younger staff friendly and informative but senior manager could be brusque and unaccommodating at times...food and atmosphere at Billys' very good....................... it would be great to be rewarded somehow for giving many reviews over the years for Accor...nothing as yet!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mick Prokopiwskyi, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept my apologies regarding the senior staff member. We strive to look after all our guest with a smile and friendly nature, so we were saddened to read this. I will pass on your comments regarding the reward for loyalty to our senior management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason parke Front Office Manager

TripAdvisor review
Friends getaway - 28/01/2018
« Outstanding »

Mercure Ballarat Hotel is highly recommended. Clean and Friendly set in a tranquil environment. Reception was friendly and check-in seamless. Breakfast next morning was great. Close to Sovereign Hill Tourist Attraction with restaurants close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear steventC323CL, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat very soon. Regards, Simon Monk General Manager

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