Hotel - Mercure Launceston
Mercure Hotel Mercure Hotel

Mercure Launceston

3.5/5 481 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LAUNCESTON AIRPORT
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Cash machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:00
    • Opening hours : Week-end 07:30-21:00
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Hotel location

Our rooms

  • 41 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 838 reviews

Our guest reviews for Mercure Launceston

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 481 reviews
jeffrey915 Couples - 21/09/2018 TripAdvisor review
« Jeffrey Lock »

We were very disappointed with the 'check in' process.No mention was made about an upgrade, no mention was made about a water bottle in the room. We were very disappointed. We discussed this between ourselves and eventually on day three, my partner went down to discuss the options that were available to a Gold member. She was told that a water bottle is available for us to use, no room upgrade was allowed. Why does a Gold member have to lower themselves to raise the benefits of Gold membership with reception three days after they have checked in? Why cannot reception automatically discuss the Gold member benefits at the time of checkin?We are always a couple that do not need our room to be checked/cleaned everyday and always request the cleaners when they come around to not worry about our room. We are always very quite and in all cases no one evens knows that we are in a hotel sometimes for up to 10 days.Please upgrade your receptionists to allow us to not have cleaners near our room during the period of our stays. We had two evening meals during our stay and they were excellent.

Anonymous Business - 18/09/2018 AccorHotels certified review
« Nice Stay »

My room was neat and tidy and well set out. Overall was happy with my stay. Only two complaints were the noise fan in the bathroom and the road noise out the front from the main road.

Paul B. Couples - 16/09/2018 AccorHotels certified review
« Great overnight stop »

My wife and I were warmly greeted at reception and the check-in process was quick and easy. We were given two drink vouchers and as it was early evening we went straight to the restaurant where the food was excellent. The room was very comfortable and had all the amenities one would expect from an Accor hotel. The location is close to the park which was nice, as we took an early morning walk there. Highly recommended when in Launceston.

Igor Couples - 13/09/2018 AccorHotels certified review
« Nice views but a bit noisy »

The hotel is in great location, room feels comfy and renovated but the only amenities in the bathroom was a bar soap. We were upgraded to a superior room with park view that was very beautiful but very noisy even with windows closed (bad sound proofing). Bed was a normal double bed, quite small compared to other superior rooms around the world and even Australia. Breakfast is supplied by the attached restaurant, the hotel will give you a voucher, if you want, for continental and a hot plate, it was very average, no proper coffee, the one available was actually powdered coffee, the continental breakfast was very very very poor, hot plate was ok but quite salty. Still we had a good time staying there because of location and because we didn't spend much time in the hotel.

Anonymous Business - 13/09/2018 AccorHotels certified review
« Jb135 sbr »

Good facilities, but front rooms are noisy facing the Main Street , need double glazing or triple glazed and would be perfect for a good night’s sleep when you have been working hard all day !!

Friends getaway - 13/09/2018 TripAdvisor review
« failed renovation »

attempting to change an old motel into a hotel. felt completely insecure in the room and cannot open curtain as the parking lot can look into the room.The bar staff was extremely lazy and swept all debris onto the floor. It was extremely dirty and felt uncomfortable to have a drink at that area. Room heater was broken and was never told until I reported that the heater wasn't working.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review. I am very sorry that we did not meet your expectations on this occasion. Our 3 star rooms are well maintained and at the better end of 3 star comparable hotels, with the additional benefits of being within the same property as a 4 star hotel (Mercure Launceston), such as the use of our restaurant, Titanium Bar and Bistro. Thank you for reporting the faulty heater, I will ensure that this has received permanent repair. Our team strives to maintain clean and presentable facilities, but I can see from your experience that we did not deliver on this occasion, and I do apologise. We hope to welcome you back in the future so that we can provide a better experience next time.

Rosa Couples - 12/09/2018 AccorHotels certified review
« Perfect. Close to everything, a lovely room, clean, comfortable, great food and lovely staff. »

It was great. The hotel is well located, opposite the park and an easy walk to the CBD. The staff were all lovely. Very helpful, polite, and had an excellent knowledgeable about the area, the quickest way to get to places, things to see and do. We requested a quiet room and it was very quiet. Thank you.

Couples - 11/09/2018 TripAdvisor review
« Great place to stay. »

Lovely hotel, excellent location. It is opposite the park - which has a wonderful Monkey enclosure. It's an easy walk to Launceston CBD. has plenty of parking,- the drive way is a bit steep but there is good visibility and it didn't bother us. The staff are lovely, very helpful and very knowledgeable about the local area. The room was well appointed,clean and comfortable. We had dinner at the restaurant in the hotel and would highly recommend it.

Tim H. Business - 10/09/2018 AccorHotels certified review
« Excellent! »

Had a excellent stay from reception to departure. Room was clean & modern. Great showers. Friendly staff. Very good cooked breakfast to start day. Stayed recently with a number of colleagues , booked numerous rooms all good experiences! Had drinks at bar after conference , had great service from bar staff think young women named Errin her served us (very good). Great Stay

Andre Business - 09/09/2018 AccorHotels certified review
« Noisy hotel and the lift didnt work. »

I was welcomed as a Platinum member and upgraded. The manager on duty was very helpful and friendly. The room was noisy as it was above the street and the windows were not insulated properly. The lift was out of order and guests had to climb stairs. Pub and restaurant was OK, but the food was not well presented. They were accommodating when I had to change my next booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. We are pleased that you experienced good service from our team members, and thank you also for noting some areas for us to improve on. The windows in all of the (renovated) Mercure rooms are double glazed, but I understand that traffic noise may affect some guests more than others. Thank you for your comment regarding the food presentation, this has been passed to our Head Chef, as we use this opportunity to assess our operations and continuous improvement. We hope to welcome you back in the future. Sincerely, Tanya Hussey Business Development Manager

Colleen P. Couples - 06/09/2018 AccorHotels certified review
« Very relaxing »

Didn’t really want to stay as thought it was too far from town centre however it was nice to be proven wrong , lovely room , lovely staff had a beautiful meal and relaxing drinks , park opposite overall a very nice place and would stay again

Elyse Business - 06/09/2018 AccorHotels certified review
« Close and comfortable »

Close to everything and comfortable. Rooms on road are a little noisy but nothing ear plugs can not fix.

Ian Couples - 04/09/2018 AccorHotels certified review
« A pleasurable experience »

Room, staff and restaurant all made for a pleasurable stay

Therese M. Solo - 04/09/2018 AccorHotels certified review
« Very happy. »

All was great, except for the lift not working and having a bad hip and knee. But the staff offered to help with luggage and to accommodate me to another room. All good , restaurants great

Co Couples - 03/09/2018 AccorHotels certified review
« Awesome! »

High speed wifi, awesome bed and bathroom!

Jude Y. Solo - 03/09/2018 AccorHotels certified review
« Satisfying stay »

Relaxing and comfortable.

Robert P. Business - 01/09/2018 AccorHotels certified review
« Enjoyed until 7.10 am each morning when workmen commenced work on building renovations using power tools »

Great until 7.10 am We have stayed here before and we enjoy the facility but believe tradesman should not commence at this time of the morning ( every morning )

Blake H. Couples - 01/09/2018 AccorHotels certified review
« Good »

Very different hotel than what we were expecting, previously a motel with rooms looking out on to the car park some with small balcony areas. The room however was very modern and clean. The bed was comfortable and there was a large selection in the mini bar. The shower was hard to wash yourself under, very little pressure with a rain-shower-head. The breakfast menu wasn't huge and the restaurant doesn't open at lunch time, which we found off-putting. We ended up dining at the near by Sebel Hotel for both. The Mecure restaurant at dinner was good, staff, especially Amy, were very friendly and welcoming, Amy took the time to talk to use about the hotel and the local area. The service was fast and the food very nice. The hotel was a bit further out of the main city area than we expected, however there is a nice large city garden area in front to stroll through and is about a 15 minute walk to the marina area.

A G. S. Business - 30/08/2018 AccorHotels certified review
« Surprised »

For the out set of the hotel you feel like it’s a budget back packers hostel. Step inside and your in for a shock. Welcoming reception lovely bar/ restaurant. The biggest shock off all is the room. I have stay in numerous hotels through out the year and to say supprised would be an under statement. The room was very spacious and extremely modern in comparison to what I expected. As they say don’t alway judge a book by its cover. Would highly recommend to anyone and will be back here again.

Malcolm G. Couples - 28/08/2018 AccorHotels certified review
« Satisfactory »

Disappointed to discover on arrival that the room we thought we had booked was not in fact available. The receptionist explained the problem was due to a website "issue" and she would report the matter to the appropriate personnel.

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