Mercure Launceston

Fine.

Excellent very comfortable extremely

Great location, nice refurbished room, good value. Plenty of parking and helpful staff.

The room had the lift on one side and the car park on the other....didn't sleep at all.

The hotel was great, comfortable and perfect location. Restaurant was exceptional, only prob during our stay was the restaurant wasn’t open on sundays or public holiday. Otherwise enjoyable stay

As I had lost my wallet the night before (in Melbourne), I was pretty dependent on the credit card services (that was kept on file) which I could charge for my meals. The staff were really helpful in doing all that and that service is super! convenient. Nice view, nice location in front of the park and monkey zoo, and a good convenient walk to the town centre, so that was perfect, dont get much better than that. On the other hand, there was a wet patch of my floor which kept growing over the 4 or so nights/days I was there - at the end though, when I asked whether I could be reimbursed for this, I was given a 5% discount, so that was fine in the end and I was satisfied. It ended up being what I needed to cover my food costs and for someone without a wallet, that makes all the difference. Due to renovations, it was a bit strange walking in at first, but obviously there's not much you can do when there's renovations going on! If honest I did expect the building to be together more for the price of the accommodation and the reputation of Mercure (it was a bit weird walking out into the parking space to go to my room to be honest!), but the rooms were lovely and the service & food was great. So all in all, not what I expected but pretty good anyway and worth the trip. I ended up staying in my room for a lot of the trip so choosing the Mercure was worth it.

Layout of hotel was unusual and scattered,the room was standard .A plus was available parking area and close proximity to park and shops. Hotel restaurant and room service menu could have offered simple options that appeal to everyone.

Hotel location was fantastic and the view from some of the hotel rooms was beautiful. Although double beds in each room were not the same size, rooms were not sound proof and the rooms were not close to each other for a group booking.

Terrific and friendly staff. Room was kept nice and clean by housekeeping. Wifi was a little slow but overall our stay was great.

Cheaply renovated. Bed was not made, that has never happened when I've travelled before. Bathroom sink impractical, had to keep mopping up water off the floor. Buy a decent size bin. No wine glasses. Had to keep the curtains closed all the time as people walking past all the time.

Bad, noisy room on both stays. Failed to give wake up call at the correct time. Bathrooms are so small there is nowhere to hang a towel

The room we were given was on the road - as well as the traffic noise there were people having loud conversations outside our window at 1.30am in the morning. Also, we couldn’t raise the blinds as then there was no privacy. We didn’t feel the amount that was charged was appropriate for the quality of the experience.

All OK.

We are loyal Accor travelers and always book through the website but once again the rate had changed on the days we were booked (down) but fortunately I was able to have our cost adjusted fairly, however this is not always the case, Accor card holders should always have the best rate, even if the booking was made months earlier, if the rate has dropped in the meantime it’s only fair to adjust it accordingly.

Everyone was helpful and cheerful