Mercure Launceston

For eth price it wasn't really what id hope for Inexperience of check in staff the room had the mens urinal smell when the door was opened Bar service was excrutiatingly slow breakfast service was also slow

Good check-in, clean room, not impressed with almost a motel type carpark outside the room, not at all impressed with breakfast offerings.

I was not expecting to walk upstairs, be on a busy corner, park my car up the top,

Noise outside both nights (guest on lengthy phone call right outside our room plus guests intermittently returning home late into the night). Also we were unable to have the curtains open due to room location on the first floor at the main car park / after hours entrance to the building. The blind provided would probably block out some vision into the room from outside, but not likely with lights on during the day and doubtful during the night. All reception staff were lovely and helpful. Renovations were clearly explained and didn't cause us any problem. We would stay again but only if we could guarantee a different room. Thank you.

Firstly was given a room that looked onto back carpark and could physically reach out and touch car bonnets, so would have been very noisy and disruptive. Went back to check in and requested another quieter room. Was then given a quieter room that had an outlook onto a brick wall with dirty old garden lattice etc. So I went back to reception again to request the superior room we had booked but was informed we could not be put there 1st night but that they would shift our luggage next day as we were out for the day. This was done and we enjoyed a much better room our 2nd night. I think you need to advise guests that some of the rooms do not have the lovely garden outlook that you post on your website. Also the 1st night 3 cars were broken into in the secure carpark. Might I suggest more lighting, CTV cameras and a Security Firm check more frequently throughout the night so that doesn't occur too often.

I have already filled in one of these forms - what I write before remains the same...ie… "Do not be put off by the somewhat uninspiring external aspect of this property... for inside there is a team that is both friendly and helpful..."

Check in was poor. Room needs to be painted and up dated. Food very good. Bed and linen excellent.

Surprising good, quality of bed and pillows were better than expected, complimentary coffee and tea and biscuits were above average. Pity about the plumbing smells from the toilet and the traffic outside but that could not be helped.

Great room, friendly staff, good location.

I was given an incorrect key to my room which was quickly resolved, I was given a breakfast voucher as a result of having to move rooms prior to the key incident but the kitchen when I said I didn't eat eggs were not interested in offering me anything other than the buffet and coffee. over the hotel was in a great location and suited my needs.

We stayed four days at the Mercure Launceston and were somehow disappointed with the hotel. The lift was out of order for a while. The property requires maintenance, however our room was comfortable and very clean.

Hotel staff friendly and helpful, room was modern, clean and well appointed. Breakfast was very good. The only issue I would have is that shower could do with a hand rail so that older people can feel more confident stepping out of the shower.

Everything was perfect.