Mercure Launceston

I arrived at the hotel 10.30AM. I was going to Festivali and asked if it was ok for me to leave my car in the hotel car park. The receptionist was very professional and friendly and advised that would be fine. I completed all the check in details and headed off to Festivali. I would collect my room key later that day. It was so easy. On checkout the same receptionist was on duty. She asked me how Festivali was. Checkout was quick and great and I was on my way in no time. I would like the receptionist to know these details please. She is a great people person.

Friendly reception, pleasant room

First time all good

Good

The general room was fine, but the bathroom was small. The woman (with the nose ring) who ran the breakfast was excellent and should be supported by the hotel.

Wonderful staff. Only drawback buffet wasn't open Sunday evening.

Comfortable room - very convenient location. We were working on this trip so we found the takeaway breakfast offer a very welcome surprise. My small negatives were that our mini bar was not refilled every day (you could have sold us more waters and soft drinks if it was), I find the lighting in the room not quite enough - you need to turn every lamp of for workable light and the glass door on the bathroom means they light wakes your partner of a morning when in use. But that is being nit picky - lovely property

The Mercure was well presented & staff were pleasant all round

Insufficient toiletries. No lotion , no shower cap, no sewing kit—-just three little bottles each of shower gel, shampoo& conditioner were provided. Had to request for extras.

Modern, clean & pleasant keeps me coming back.

The toile is extremely small, doesn’t worth the money

We had a new room on the ground floor which was wonderful, the bed and pillows were extremely comfortable, there was little noise from outside or other guests. The room was kept clean. Reception, housekeeping and restaurant staff were all friendly and knowledgeable.

We enjoyed our stay. We wanted to save money and bought cereal, however there were no Bowls in the room. This is definitely an easy addition that could be added! Other than that the staff were very lovely (front desk, room service) and our room was a very high satisfaction provided everything else we needed.

Really excellent. Good accommodation and excellent food. Staff very helpful and pleasant. And then they let themselves down with the silliest little things. Go to breakfast and there is a sign "wait to be seated". After waiting for some time and then going to find someone I was told öh, that only applies to night time". Coffee freely dispensed with breakfast, then there is no coffee available because the machine has just been filled and will take some time to heat - no offer for alternate source of coffee while the machine takes an unknown time to heat.

Whilst the rooms and bathroom were clean it was small and dated.