Mercure Launceston

Our check in was fast and friendly as we were quickly dropping off our bags and meeting friends for dinner. On our return to our lovely, recently renovated room that night we enjoyed a nice hot shower and a comfortable bed, but as we are both really light sleepers we requested the following morning to change to a room that wasn't on the roadside of the building for our remaining two nights. The lovely lady at reception (please forgive me for not recalling her name) was extremely helpful and just told us to leave our bags in our room and it would be all arranged for our return that afternoon. Sure enough on our return that afternoon we had been moved to a beautiful comfortable and very quiet room which was greatly appreciated. We had a complimentary drink at the bar, as loyalty members, and free Friday afternoon happy hour bar snacks before enjoying dinner with friends at the hotels Titanium restaurant. All our meals were delicious. A really enjoyable stay overall, with really helpful staff. Will definitely stay here again next year and request the same room!

Firstly a special thank you to Sammy on checkin. We stayed in the refurbished part of the hotel on the 2nd floor (top) which was a really nice room. The room was clean all throughout our stay. Staff were excellent. The only thing I would have liked was a little more information on the area and how to get around. Great location opposite city park which is a really nice park. We didn't hire a car so walked into town about 10mins. I think a car is necessary in Launceston as it seems spread out. I would like to thank the owner/manager for his offer of taking us to the airport when the shuttle did not show.

Positive - early check in - pleasant staff - comfortable room - good position - reasonable value for money ( probably wouldn't think so without member pricing ) Negative - detected a smell of cigarette smoke in our room the first night at 9.45pm and then again in the night around 2.30 am. We could not determine the source and it didn't occur the second night. - room booked for 3 people but, as often happens, room not fully equipped for 3, glasses, cups etc

We were disappointed in the size of the bathroom, the construction noise of constant hammering/banging in the mid to late afternoon when we specifically returned to the room to rest and sleep after our busy engagement at night, the road noise of the busy intersection directly below our window, the breakfast being continental not hot (said Breakfast inc on Bookings.com advert - we assumed in a 4star that meant hot selection not $10 a head more for hot), barista made coffee that had was not drinkable (mugs of warm milk with what looked like not even a single shot coffee let alone 2 shots) and running out of carparks when we returned home from dinner each night. Sadly, not what we call a 4 star experience.