Mercure Launceston 4 stars

Good room, good service and terrific meals in the restaurant

Great except for the dining which was expensive and the choice very limited which did not change. Had an issue extending our stay by a day as the person on the desk got my request completely wrong, english is my only language.

Staff are always friendly and obliging and willing to help make our stay as enjoyable as possible.

Very noisy

Staff were very friendly and the renovation didn’t impact our stay. The restaurant and bar were reasonable but very popular.

Reception staff and bar staff were great - that's where the good experience ended! Hotel is old, rooms are old, lights did not work properly in the room, the iron is attached to the wall and something I would expect in a hotel 20 years ago, the breakfast service was less than average (although the actual cooked breakfast itself was nice). The hotel is unsecure - the front door is locked at night but there is no card/key access - you just enter through the un-locked/open door from the car park area.

Great room, everything we needed and very clean. Also nice & new. However it's on a very noisy road, we had an interrupted sleep.

Room was very good especially the large bed

Well renovated rooms in a convenient location with friendly helpful staff

No cloak room for luggage while awaiting room. (I know we were very early before 2:00 check in, ) Receptionist failed to ring us when room was ready, after promising to do so. I had to ring them. Lift out of action. But another lovely young girl helped carry our luggage to our 'superior' room which unfortunately had no view and was out at the car park. We felt like dogs being put out in the back yard. Not pleasant. Water in the shower took long time to heat. Water waste. And hard to keep constant te,oerature. No heat lights to warm the bathroom and floor tiles were freezing. Ironing board assembled incorrectly and collapsed when pressed on. Husband fixed. 4tiny pods of milk enough for only 2 cups coffee/tea.

Always made to feel welcome and valued as a regular customer

A nice hotel to stay at. I arrived early and had to wait in the bar area until my room was ready. Staff never told me when my room was ready. Only when I went to reception and asked they said yes your room is ready. Not sure how long it had been ready. I would have appreciated being told when it was ready. Not sure why they charge for water. This is normally complimentary in most hotels. Apart from that I was happy with the hotel. It's well located with an easy stroll to the center of town or to the Gorge. Service and Staff were pleasant.

Room great. No bar or restaurant? Don't understood how the hotel is an accor.

Comfortable, clean and the rooms excellent. Love to come back when the building upgrades are finished.

I have stayed at Mercure Launceston a few times before but have always been in one of the rooms out the back. I was in one of the inside rooms this time and it was beautifully decorated and comfortable with a lovely big window. All small issue we had is we couldn’t work out how to turn the main light on? Only the bathroom light and bedside lights. Perhaps the switch was just broken. As it was very late at night we did not bother asking the front desk who I’m sure could have assisted.