Mercure Launceston

It was pleasant

Nice room. However very disappointed by the lack of options for dining, particularly for those who check in after 9pm (no room service available).

Staff were very helpful and room was exactly the one I wanted

Inside however the experience changed, sadly the foyer is under redevelopment, for the Restaurant the men's room was up a small flight of stairs which did not have a handrail on either wall, I have had a mild stroke and being in my late 60's I was a little nervous on my fight on stairs with nothing to hold onto. The staff were excellent and helpful though and acknowledged this issue when I raised it at the reception desk.

The check in, room and checkout was great - expected Accor standard. Breakfast was a disaster if you chose continental breakfast

The room was good but it doesn’t have slippers available so i called reception and they said they don’t offer it but the next day housekeeping said that they do offer them. No gym and pool amenities or alternatives for free. Restaurant has less menu.

Issues Poor service at the desk at both check in and check out, staff member did not smile, not interested in making connection, not helpful with simple questions. Room had terrible water hammer noise, issues with door lock/keys. Shower head to low. Room cleaning poor, did not wash cups, glasses during stay only made the bed and replaced towels. Good things Great carpet it must be new. Parking was easy. great TV channel selection. Internet worked well.

I always stay here as a member and I like the location. I had to leave by 7.20 am but kitchen was not open before 7am which made it tight . Suggest an earlier opening I also had breakfast included in my stay. I also noticed that the seating against the side wall had not been properly cleaned with crumbs from the night before I will return here but these minor details need attention

It was great very relaxing friendly staff enjoyed ur stay

Good hotel location, fronting the City Park. The room was clean and the pillows were great. However, the shower floor was a bit slippery. The Reception and restaurant services were good and the staff are very friendly.

We were impressed by the spacious room, great bathroom and comfortable seats where we could relax. Good bed and great restaurant .

Check in was easy. Front house staff member very pleasant. Room was nice and spacious.

the room was clean tidy and satisfactory and staff courteous.it was suggested that we book dinner at your restaurant which we did.we arrived at 18.10 and by 18.12 we placed our order of one beer garlic bread and two main courses.we got our beer and bread at about 18.20.at 19.00 i asked the waiter about our main course which he replied that it was coming in two minutes.just after 19.05 i asked again and got the same response.at 19.12 i paid for my beer and bread and we left to go else where for our meal. we were left disgusted with the service.

Outside, the establishment looks like an old motel, but the rooms were well appointed, comfortable and staff were friendly and efficient.

Enjoyed the meal at the restaurant and the staff where good.