Mercure Launceston

The road noise was high in bedroom at night, bathroom sink was small hard to wash face, service was great apart from receiving 2 separate invoices for my stay and dinner when checking out?!, as I asked for one only when booking was taken...

Parking a problem but all good Breakfast should be the same price as booking night before when you are a guest.

10 out of 10 as soon as we reached Reception. Genuinely friendly greeting. Everything was ready for us including a complimentary drink voucher for both guests and an offer to book us in for dinner. Room exactly as expected, spacious modern and clean. A fresh bottle of bubbly was opened for our complimentary pre-dinner drinks - (take note those hotels who serve their house sparkling from a bottle with a screw cap??). Simple dinner, served in good time and reasonable priced wine list. Off-the-street guest parking for around at no extra cost. Nice!

Arrived at 8.45am understanding that room would be available from 2pm. Staff said would contact me on mobile if room became available earlier. Returned to Hotel at 3.45pm where we were given the key to our room, myself and 16 y.o and 13 y.o daughters. My 13 y.o. daughter opened the room door, unsure who got the greatest shock, the current guests in the room or us! Fortunately nothing embarrassing for either party. Returned to reception to inform them of double booking, barely an apology and advised to go and wait in the bar and have a complimentary drink. Eventually checked into room at 5pm, 3hrs after check in time and time paid for, no offer of a discount or compensation. We often come to Launceston for football games and will NOT be staying here again and will also be advising friends planning to visit Launceston to not book accomodation here, poor service and follow up. People checking in behind us in the queue were also advised that their rooms were not available athetoid time. Not good enough especially when there is plenty of competition in Launceston.

Shower’s water pressure too weak. A/C unit’s remote failure which cannot adjust the fan level. Lights in the room are too dark.

I found the room to be sufficient and accommodating. The only issue with the room was the strong chemical smell (cleaning chemicals used?). As for the cleanliness that needs to be the best I've come across for hired accommodation. I also (unfortunately) found reception upon arrival not as friendly as expected. The receptionist didn't make me feel welcomed and when I was hesitant about leaving my cc imprint she became argumentative rather than reassure me of my concerns. Booking out I was served by the same receptionist and was hoping her attitude was a one off... Her attitude is somewhat condescending. A smile, good eye contact and genuine tone are the basics for winning over customers. In regards to price point, compared to your competitors, I discovered when visiting my fellow wedding party groups at nearby accommodation, there was a bit more to offer at theirs. I may consider coming back again if price was a fraction less.

Staying in Launceston for Agfest can be daunting as everywhere is flat out. The Mercure was quiet and pleasant and the staff were lovely.

It has always been very good , but room location this time not good

We found the rooms are a nice size, very well kept, clean and comfortable. I liked the fact you have wifi and good size TV, we had great view of the park this time and the last as well which made it extra relaxing. both office and cleaning staff were very friendly.

Difficult getting a table at the restaurant on the second night. Restocking of the minibar was not done. Overall a wonderful experience the bed and pillows were wonderful. The room had all I needed.

In the end we did not stay although we had paid in advance. When we saw our room we were extremely disappointed and booked and moved to another establishment.

Great bed and clean. nice food and staff great. Very noisy in the room with water pipes from other rooms.

nothing is ever to hard, the staff are so nice we love staying here

Room very comfortable and bathroom excellent. Good menu choices. Problem: our room was on 2nd level, above the Main Street. Traffic noise was a real disturbance for us, resulting in 2 nights of poor sleep. We would not take a room in that part of the hotel again, even if such room was offered at a much cheaper rate.

Met all of my expectations and was very central to everything so very convenient