Mercure Launceston

On arrival there was no one to great us at reception. We waited a while for someone to appear. However, once someone did appear they were quite friendly and helpful. As we arrived late we decided to have dinner in the restaurant which was a disaster. My partner ordered the breaded chicken for the main, which was actually served raw.... he was so put off that when the replacement came he actually couldn’t eat it. The waitress was lovely and very quick to help, however the service recovery method used could have been more tactful. When the replacement was brought out a chocolate dessert (which we didn’t ask for or want) was brought along with it. Although the dessert was complimentary it felt forced upon us, likewise my partner still had to eat his replcement meal so it just sat there melting, and alternatively we would have appreciated having the chicken meal comped rather than receiving a dessert we were never going to order in the first place. We therefore chose to eat elsewhere for the all remaining meals during our stay. The room itself was fine.

Disrupted. Room was above bar terrace and road roundabout. As a result room very noisy - it could do with some acoustic treatment on the windows. A/c unit needs servicing as well - visibly dirty and blowing dust into the room

Stay was satisfactory.

I enjoyed staying at the Hotel Launceston overall it was good. However the complimentary breakfast finishes too early.

After finding that the room given to us was not probly cleaned, with the tiolet not been flushed and what was in it. We went to reception was given another room which was a better room for quest that the old room

All good. Rooms were a little dated. Sharing hot water with an adjacent room DID cause small discomfort, but overall 8/10

very pleasant however the hotel is being renovated

The rooms, hotel and restaurant were all very good. However there wasn't anywhere for disabled parking. My father in-law had to walk up the car parks very steep hill as the front door was locked. Then when i went to find a park there was no available parking. Also parking was either a distance away from the rooms or on a very steep angel.

Accepting renovations, wondering why more thought wasn't put into traffic sound abatement and appreciating the new rooms were all negated by a few key staff with poor attitude (f&b - mostly b and foh where one team member was particularly dissmissive where most were glorious in their engagement.

The staff were very friendly, the room was very clean and the food was also very good

Only there for one night, I would book again.

Great location, plenty of parking, room was very clean and the the bed super comfy. Only glitch was the fluorescent lights outside the room which blared all night through the curtains. Tried through reception to see if I could turn them off but no luck. Otherwise all good!

Convenient location, comfortable, will be excited to try out the new rooms when they are available, staff are great, Kelly, Laurie & Nikki, still think the restaurant menu is a bit fussy for my taste possibly would not eat there for dinner but breakfast is great.

Good central CBD location with ample off street parking. Our room faced the City Park, which was adjacent to a busy arterial with excessive traffic noise during busy times of the day. This impacted our experience at staying at the Hotel. Recommend also that kitchen staff check the freshness of "cut fruit salad" that is served. During breakfast on one day of our stay the cut rock melon "was off ", smelly and had a bad taste. We brought this to the attention of our server who disposed of this salad at the time. I question how if it is "fresh" how this could occur, more likely cut the day before and placed back into the refrigerator for later use.

Room was great except for the light shining through the frosted glass bathroom door overnight