Mercure Launceston

Layout of hotel was unusual and scattered,the room was standard .A plus was available parking area and close proximity to park and shops. Hotel restaurant and room service menu could have offered simple options that appeal to everyone.

Hotel location was fantastic and the view from some of the hotel rooms was beautiful. Although double beds in each room were not the same size, rooms were not sound proof and the rooms were not close to each other for a group booking.

Terrific and friendly staff. Room was kept nice and clean by housekeeping. Wifi was a little slow but overall our stay was great.

Cheaply renovated. Bed was not made, that has never happened when I've travelled before. Bathroom sink impractical, had to keep mopping up water off the floor. Buy a decent size bin. No wine glasses. Had to keep the curtains closed all the time as people walking past all the time.

Bad, noisy room on both stays. Failed to give wake up call at the correct time. Bathrooms are so small there is nowhere to hang a towel

The room we were given was on the road - as well as the traffic noise there were people having loud conversations outside our window at 1.30am in the morning. Also, we couldn’t raise the blinds as then there was no privacy. We didn’t feel the amount that was charged was appropriate for the quality of the experience.

All OK.

We are loyal Accor travelers and always book through the website but once again the rate had changed on the days we were booked (down) but fortunately I was able to have our cost adjusted fairly, however this is not always the case, Accor card holders should always have the best rate, even if the booking was made months earlier, if the rate has dropped in the meantime it’s only fair to adjust it accordingly.

Everyone was helpful and cheerful

Great , good tidy room , great room service .

The room and service was great but it was very noisy as we were on the ground level. It was from traffic and people walking past so got very little sleep.

The check in was welcoming. The room was clean and the bed comfortable. The restaurant was great. Staff Kelly and Keith made our restaurant experiences exceptional.

Stayed there one Night, good Location, friendly staff, very good breakfast and Dinner. In our room the aircondition was not working. The friendly gentleman working in the reception repaired it succesful.

We arrived to find a locked door even though I had rung to inform staff of a late arrival There was no information available on the website and I was not advised of procedures for late entry when I rang 2 days before my stay With flight delay due to weather I felt abandoned when we arrived and no contact had been made on my mobile to help me access my room Security was helpful but could not find my booking till an hour later It was nearly 90 minutes to locate security and find our room I was exhausted