Mercure Launceston

Great room, great food and great staff

The light switches are very complex, to use them this should be explained on check in. The room also did not have much lighting at all. I had breakfast included in my room purchase, there was no explanation of how this worked or what time it opened in my room. There was no electric blanket for the bed. Room was freezing. Not many options for dinner at the restaurant, I had the burger which wasn't very nice, very chewy chicken. On the up side the room was very very clean and modern.

Easy, comfortable, centrally located, good breakfast and services

Was only a short stay, room was fine.

One of many visits usually great and it was this time but not last time. I would like to point out the smell off cigarette smoke in the rooms is annoying.

Hotel in a great location, staff were very helpful and friendly. Breakfast voucher was good. Rooms very clean and comfortable.

nice and clean - need to have a longer reception hours...

My husband & I had an excellent stay at the Mercure Launceston, nothing was too much trouble with every staff member we encountered.We enjoyed our room with a lovely view and the hotel's position was perfect.

As above an average experience .

I arrived on a Sunday night around 9.30pm , i was greated at the reception and everything was ready

I was happy to be upgraded which was mentioned at the time of booking. The Room was fantastic , great park view , lovely bed , stylish bathroom . I really enjoyed the TV and having movies playing on your Fox channels around the clock. I was in Launceston to perform 8 shows and do nd the Mercure a Sanctuary and a Retreat ! The power went off on the first night of my stay but I called the switch and it was reset but the aircon did not work that night . The power issues were fixed the next day and all went smoothly. If I was to offer one constructive piece of advice it would be to double glaze the street side window because it is noisy but livable. I will definitely return to stay in sept/Oct . Parking is great and was much easier than most hotels to get my music gear in . The Mercure is in a fantastic location . I also had a really nice In house steak dinner. I actually do quite a lot of Hotel reviews on Trip Advisor and have quite a few people following , I try to only review places that are good and I will definitely give the Mercure a Stirling review.

Was pleasant, staff were good. Building seemed a little dated. Conveniently located but actual access awkward.

Too much road noise Lifts/doors don't function out of hours? Breakfast great

We booked the motel through booking.com, and planned to stay at the motel for 3 nights, however upon arrival, the car park was not secure or undercover as advertised. We requested a safe car park for the motorbike we were riding. Upon checkin, the receptionist was rude and abrupt. We entered our room and found a big stain on the doona which looked like faeces. We immediately called the reception who came and inspected the room and gave us another room. We had to repackage all our clothing and carry to another room some distance away. We had ridden over 400kms and were tired and needed a good rest. Upon entering the next room, there was extensive noise from the room next door and underneath where renovations were being undertaken with a jack-hammer. The noise was very loud and we could not sleep or rest. At 6am we got up in readiness for another big day Of riding, when there was no hot water (no water coming from the pipes) hence we could not have a shower. We rang reception and several maintenance people attended the room. The receptionist was extremely rude and disrespectful towards us, and provided no assistance what so ever. We could not shower in the room and none of the maintenance people could fix the problem. It seemed the builders underneath had turned off the water the day before, hence there was no water. It was a terrible experience, terrible service and we will definitely not be recommending your motel.

Lovely views from the Hotel, knowledgeable staff and very helpful.