Pullman Douala Rabingha Hotel 4 stars

TripAdvisor rating 3.5/5 563 reviews
Pullman Douala Rabingha
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air Conditioning
  • DOUALA INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
  • Cash machine
  • Porter
Leisure and activities
  • Pool
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Pullman Douala Rabingha

35 Avenue Des Cocotiers
3232

douala
cameroon

Tel: +237233435000

Fax: (+237)233423507

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DOUALA INTERNATIONAL AIRPORT At 3km / 1.86 miles - Shuttle free

GPS :4.035259, 9.68319

Our accommodations

Classic Room

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

Superior Room

  • Max. number of persons: ‌2
  • Views: Pool side *

* Subject to availability

Junior Suite

  • Max. number of persons: ‌2
  • Coffee/tea making facilities
  • Mini Bar(...)

Deluxe Suite

  • Max. number of persons: ‌2

Our restaurants and bars

LE WOURI

Type of cuisine: Brasserie

In the air-conditioned "le Dallao" restaurant, the colored masks on dyed fabric backgrounds, the gilded wood-framed mirrors and the soothing colors are symbolic of the mix of African and European cultures, both in the decor and on the menu

Lunch

12:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE COCOTIER

Photo non contractuelle / Strictly non binding

The AL-OUADI bar is rich with the warm colors of exotic wood and the oriental decor also shines through. It is time for a magical and relaxing moment with an aperitif; many guests can be found relaxing here,

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MADIBA

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 175 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Pullman Douala Rabingha

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

563 reviews

Disaster of a building, but very good staff

TripAdvisor rating 3.5/5

John A Business - 04/03/2019 TripAdvisor review

Although you may see responses about a renovation under way as of March 2019 this was NOT the case, and until this place is fully renovated I would steer VERY clear. The points are not worth it. I was in a superior room and I can say it was genuinely one of the worst hotel rooms I've ever stayed in. The highlights being a rusty spike coming out of the bathroom floor, a highly stained shower (blood?), half-ripped up carpets, and the real high point was the air conditioning which never fully cooled or dehumidified the hotel room. Oh, and to the hotel, I would also recommend buying another generator (to fix the frequent power drops) and investing in the wifi as several nights I was not able to work in my room due it just not working at all. The physical structure of the hotel was bad, but I will say the staff were really great. We stayed there for two weeks and by the end we knew all the servers, bartenders, and front desk staff who work very hard to compensate for this hotel. They really went the extra mile to make us feel welcome and I appreciate their warmth and humor.

The entire team is proud to welcome you upon each of your stops in Douala. Thank you for sharing your appreciation as we all do remain at your disposal to welcoming you and care about your stay. We assure you that the refurbishment project under Christophe PILLET's design is soon to be launched. Thank you for your loyalty with Le Club AccorHotels program. Feel Welcome Back'in Douala!

Never again Pullman in Douala

TripAdvisor rating 3.5/5

270alainv Family - 13/08/2018 TripAdvisor review

Incredibly disappointed and not state of the art neither for a Pullman hotel nor for a member hotel of AccorHotels. Even all experiences with e.g. Ibis hotels were much much better. Taken over from the Le Meridien Group a few years ago but nothing has been invested and renovated. Le Meridien used to be the top hotel in Douala. Please find below some bad experiences/surprises: - The brand Le Meridien on the room keys has just been crossed out with a weak pencil. Nearly all room keys were broken. - When we arrived the 2nd time at 8.30 p.m. there was no shower curtain. And they have even not been amused to bring and hang it up. - The shower equipment was not really running properly and while taking a shower the bathroom was overflooded. Although we informed the reception, nothing has been done. Their answer was: strange, because we informed the technician... - In one of our rooms there was a leak of water in the ceiling. Should be seen at least by one of the staff member... - The main switch of the room also didn‘t work. - There was no sign „do not disturb“ (at 8 a.m. they already wanted to collect the towels!) and no laundry bag. The reception that couldn‘t be... - Windows were everywhere (lobby, rooms etc.) so dirty you don’t feel comfortable. And not to forget the dingy smell in the whole hotel. It was just discussing. - The bar closes at midnight but at 10.30 p.m. and while sitting outside we received the bill without any comments (not even here you are or thank you or it‘s our last call) and directly locked the door. - The staff was not very friendly and well educated. - Toilets on the ground floors were not clean, didn‘t have neither toilet paper nor hand towels. Half of the equipment was not running. - Half time the elevators have not been running and floor signs/notification were missing. - Last but not least, the airport shuttle left before we came out of the terminal although they knew we have been arriving because we announced our arrival with all details. I told the reception that I would be very interested in reflecting my experiences with the management. But as you already know, there was no reaction at all. There are not interested in feedbacks and are not ready to improve anything. To keep it short, everything was dingy and the hotel falls into ruin. The most worst experience worldwide with one of the hotels of AccorHotels! The 3rd reservation within 16 days we cancelled and moved to the amazing Akwa Palace, which we hardly recommend and very much appreciated!!!

The hotel team wants to thank you for taking time in commenting your latest stays in Douala. We are taking good note while we are launching a complete modernisation project designed by Mr. Christophe PILLET. We do sincerely apologize for some uncomfortable points, adding focus on needed actions, as our Guest Relation Manager would have liked meeting you to bring together all our team support and personalized experience. We all remain available to welcoming you on your next stops in town, working along meet your expectations. Thank you Mr. Alain Van P. for your loyalty to Le Club AccorHotels program. Feel Welcome in Douala.

Good stay

TripAdvisor rating 3.5/5

henryserge10 Business - 19/07/2018 TripAdvisor review

As a gold member, the staff provided all gold benefits Upgrade and free WiFi. The staff was keen to listen to all my concerns and they reassured me about some billing. I would like to thanks all the staff. I'll be back soon

The entire team is delighted to contribute to your experience in Douala. Thank you for your trust and comment. We all remain at your disposal for your next stops in Cameroon and meeting your expectations. Thank you for your loyalty to Le Club AccorHotels program. Feel Welcome in Douala!

this is fraudulent sales

TripAdvisor rating 3.5/5

Peter V Business - 08/02/2018 TripAdvisor review

I’m on business 2 times a month in Douala as a platinum member of accor group I’m really disappointed. I can only tell that Pullman hotel does not belong or even is close in what accor represent they still selling at 4 stars prices ever-since they don’t have a working AC . The central AC is from the old Meridien Hotel unit does not function at all this since more than a year now! No recognition of a platinum member neither a spontaneous upgrade or aplogies for the malfunction. Dry season in Douala means temperature around 35 Celsius you got literally cooked in your room. Unacceptable they should close this place and renovated it so it belongs in 2018 and not in 1970.

Thank you for your time and appreciation. Please, accept apologies from the entire team so delighted to inform you about the very soon to be launched modernization project including window system, under Christophe PILLET's signature. Central engine air cooling has been replaced for everyone comfort, and under final balancing. We are all striving for your safety and well being, as we remain at your disposal to welcoming you upon your next stop in Douala, recognizing your LCAH status. Feel Welcome!

Not that great, actually Poor!

TripAdvisor rating 3.5/5

patrickrntee Business - 29/05/2017 TripAdvisor review

I am a platinum and I am used to Pullman hotels around the world. This one is probably one of the worse. For example points take for ever to be credited to your account. Upgrade is almost always unavailable. You have to always complain to have any kind of service!!

Thank you for giving us the opportunity to adapt in meeting your needs few days later, and showing team spirit toward your comfort and safety. We will be delighted to welcoming you again upon your next visit in Douala.

to be ran away from

TripAdvisor rating 3.5/5

herveombede Solo travel - 03/05/2017 TripAdvisor review

person of the front desk is very arrogant and ineffective. The AC in the room doesn't work, there was a leakage in the WC. after many complaints the only answer from the front desk was "you are here for 3 days you can manage". never ever! I don't even understand how this hotel can be classified as a 4*

We thank you for your comment and sincerely apologize for such behavior in front of a situation to be solved instantly. The team is certainly mobilized to revert your experience and demonstrate comptencies. Looking forward to expecting and welcoming you again.

The hotel facilities

TripAdvisor rating 3.5/5

Abayomi Omotayo I Business - 04/04/2017 TripAdvisor review

The facilities in the hotel need complete upgrade. The air conditioner system is very poor starting from the reception. The room air conditioner is very very bad . I would have changed the hotel if not that the conference was located there. I really couldn't sleep well because the room was too warm . In fact I had to change my room but not better.

Thank you for your time. We are delighted to announce the launch of refurbishment project with modern and sofisticated design under Mr. Christophe PILLET's signature. The entire team will always be striving to better serve you and welcome you upon your next visits in Douala.

One of the worst hotel ever, no value for price, lost stay

TripAdvisor rating 3.5/5

yossibarkan Business - 02/04/2017 TripAdvisor review

Not worth staying, no AC, no Internet, very expensive, don't get near this hotel until they do full renovation, toilet cooling all day, air is not functioning, not enough power plugs to satisfy business environment

We are highly considering your comments and suggestions. The Technical Team and external providers have fixed defficiencies as we are entering into a complete modernization of the premise and refurbishment under Mr. Christophe PILLET's signature. The entire team will always be delighted to welcoming you back.

Expectation

TripAdvisor rating 3.5/5

erkang911 Business - 18/02/2017 TripAdvisor review

Since it was a 3 night trip to Douala the hotel met my expectations. The general condition of the Hotels is okey. On the other hand people on the reception could be more polite and give more satisfactory answers.

The hotel team is delighted to bring its experience and support along your stay in Douala. We are striving to imporve time after time every détail that ensure your enjoyable and safe experience. We will be pleased to welcome you again upon your next visit in Cameroun.

Pullman!??Really??

TripAdvisor rating 3.5/5

410brunot Business - 22/01/2017 TripAdvisor review

Transfer from the airport did not show up (it was confirmed during the afternoon and upon arrival I was said transfers only worked until 23h...I arrived at 3h45) when arrived to the hotel, holes in the ceiling dropping water in the floor and sofa of the lobby. Moisture stains in the room and a lot in the bathroom, bath tub, spider Web in the bed...the whole show! The only reason my review as 2 stars and not 1 is because of the staff and positive impression of restaurant (dinner). Breakfast is not unforgettable neither... don't think it will remain Pullman for long if it keeps up this scenario

The team is proud to welcome you at Pullman Douala Rabingha. Upon request we manage your airport transfer depending on schedule, either by the hotel shuttle, multi-AccorHotels shuttle or limousine service. Soon to come the hotel will operate its refurbishment in favor of modern design and comfort. Looking forward to welcoming you again in Douala.

The hotel is ok but the service is terrible!

TripAdvisor rating 3.5/5

assouyouti Business - 14/09/2016 TripAdvisor review

i booked online on accor website. my reservation was not found when i came at the front desk. the shuttle service i requested was not at the airport the hotel did not present an excuse or explanation the internet is just zero. you cant do an skype call or upload your email this is a very low quality service for an hotel classified 4 stars

We are extremely sorry and we sincerely apologise for what you experienced on your last visit in Douala. This situation is certainly rare but it happened that we, as many other users in the city, have been recently penalized by series of internet outages by the main provider. We would like to personnaly welcome you again on your next visit in Douala and insure a positive experience all along your stay. Please accept our apologies for the inconvenience.

Business trip in Douala

TripAdvisor rating 3.5/5

Christophe19650418 Business - 29/04/2016 TripAdvisor review

Very well located hotel in Douala and very service minded staff. The hotel hash't the latest design and furnitures. It is in great need of refurbishment but it works for the offered value. The wifi performance is not the best and I would say that it is sad that as a hotel guest you will be charged about EUR10/ day extra fro some high speed wifi. The restaurant is nice and the staff is very helpful.

Thank you for your kind comment and consideration. The team is making all efforts to make your stay the most comfortable and keeps ready to assist you. Looking forward to welcome you again in Douala. Best regards.

Needs improvement

TripAdvisor rating 3.5/5

joma0405 Business - 07/02/2016 TripAdvisor review

The staff of Pullman Douala are really nice, but hotel needs a lot of improvement to suit the brand. It is limit OK. Being a frequent visitor to Douala and a frequent user of Accor Hotels, I was seriously hoping to hotel would improve when it became Pullman. Nothing so far.

Decent hotel overprized

TripAdvisor rating 3.5/5

FKa73 Solo travel - 17/01/2016 TripAdvisor review

Hotel and service are decent. Did not get the suite I reserved and the staff kept arguing that I do have the right suite. I had to go online and show them the room description. Two days later, I got changed to the proper suite. Internet connection was fairly slow for just browsing and emailing. Hotel urgently needs some upgrades and repair work. Breakfast selection is very average.

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