Hotel - Mercure Hotel Dortmund Centrum
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Mercure Hotel

Mercure Hotel Dortmund Centrum

Olpe 2 
44135  DORTMUND
GERMANY

288 reviews
TripAdvisor Rating Based on 288 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Fitness centre
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy relaxing, stress-free moments in 4-star comfort right in the heart of Dortmund: The Mercure Hotel Dortmund Centrum has 125 Standard and Privilege Rooms with individually controlled air conditioning. All rooms have a desk,free WIFI available round the clock, a high-quality flat-screen TV with a wide range of free channels and a safe. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 12/night.

  • 125 rooms
  • 125 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 90 reviews

Our guest reviews for Mercure Hotel Dortmund Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 288 reviews
TripAdvisor certified review
Friends getaway - 09/02/2017
« As Good As Possible »

It was good to stay in Mercure Hotel Dortmund Centrum. It's very closed to central station. You can walk to central station 5-10 minutes. Rooms are good enough. Receptionists are excellent. Thaks for all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your great Review. Your Feedback is very important to us. We hope to impress you again during your next stay in your Mercure Hotel Dortmund Centrum.

AccorHotels certified review
Anonymous Families - 20/12/2016

It's nice. Room was clean and comfortable. We didn't have a parking space and had to drive around for and hour looking for one which was very disappointing.

AccorHotels certified review
Anonymous Couples - 23/11/2016

Room a real let down after the communal areas. Very dated. Dominated by a useless large piece of furniture which just housed a TV. No mirror in bedroom, no plug near enough bathroom to be able to use mirror in there. You provided water - good - but no fridge in room to keep it cool. Shower cubicle needs shelf for personal toiletries. Towels threadbare and rough on first day of stay.. Room was next to some sort of cleaners storeroom which they started banging around in before 7am - the purpose of our break was leisure so we were not looking to be awake this early.

TripAdvisor certified review
Business - 11/11/2016
« Dortmund center »

The hotel is in the very center of Dortmund, near the mayor house, and at the walking distance from the central train station in Dortmund. From there there are good train and bus connections, including the bus for the Dortmund international airport. Near by is a very good pizzeria, La Osteria, with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your review regarding your last stay. We are happy that you enjoyed your stay with us and we hope to welcome you back very soon. With warm regards, Mercure Hotel Dortmund Centrum

AccorHotels certified review
Anonymous Business - 30/05/2016

I had a good time in your hotel, mini bar was not available. I needed simple water without gas. one bottle for three days was not sufficient. I could finally find it in the reception.

TripAdvisor certified review
Solo travel - 23/05/2016
« Comfortable and Convenient »

This was my first stay at this hotel. I found the hotel to be comfortable and convenient. It is close to the center and the concert house where I was attending a piano recital. The room was crisp and clean. The excellent ventilation made for good sleeping. Staff were friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for bringing your personal experiences in our hotel to our attention. We will share your impressions with our team. Hope to welcome you back very soon. With best regards, Mercure Hotel Dortmund Centrum.

TripAdvisor certified review
Philip H Solo travel - 27/04/2016
« 3 night stay »

I stayed in the Mercure Hotel Dortmund Centrum for 3 nights, on arrival the hotel staff were very pleasant and assisted me with all my needs, the hotel is clean and modern and very close to the centre of the city. My room was clean and with everything i needed as i would expect from a Mercure, although it was at the front of the hotel which at times was a little noisey with traffic also my room was right next to the service lifts which was a bit annoying as it was in use until quite late and the early on in the day. Breakfast was lovely with a very good selection for all tastes. On the whole a very nice hotel but with a few niggles, this wouldn't stop me returning to stay again though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your honest words and predominantly positive feedback regarding your stay in our Mercure Hotel Dortmund Centrum. Your opinion is very important to us, so that we can continue to provide you with a first class standard. We hope to welcome you back very soon. Warm regards, Mercure hotel Dortmund Centrum.

AccorHotels certified review
Anonymous Friends - 26/04/2016

Room was clean and comfortable. Staff were friendly.

TripAdvisor certified review
Couples - 15/02/2016
« This could have been a great review, but.. »

The review of our stay in Mercure Hotel Dortmund Centrum could have been great, because the hotel has excellent rooms, locations and meals. Unfortunately, there were some disappointing episodes. First, we booked our stay over internet to a fixed price, we thought. To our surprise, the price turned out to be almost 10 % more expensive, which was explained with “Betten Steuer”. Never heard of such extra tax, and actually we feel it was something the receptionist invented to charge us extra. A very bad policy from the hotel. Secondly, the personnel serving dinner (we dined twice in the hotel), need to be trained to put customer in focus. There were only a few tables in use, but it was almost impossible to get in contact with the personnel to get the table cleaned, to order more drinks and even to pay the bill. We had to seek up the personnel ourselves to get any attention. This is not how it should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The tourism tax is based on the price of overnight stays in hotels and sourced from leisure travelers. The tax is fixed by the city of Dortmund. She is also called bed tax and is calculated in other German cities. For example, in Cologne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Dortmund Centrum

AccorHotels certified review
Marieke V. L. Couples - 21/11/2015
« Dissapointed by the given service »

We have stayed at this hotel once before, two years back. Overall, the hotel realy looks better than before, only the service is quite dissapointing. In the information given by the Booking.com website, it is clearly stated that the spa-faccilities are free of charge. When we went to the sauna this morning, they charged us €5 p.p. When afterwards we tried to explain to the receptionist that we didn't mind paying but that they should contact Booking, to ensure that future information given by them is correct, she constantly interrupted us by saying that we were the first that "ever" thought the sauna would be free of charge. That Mercure doesn't have anything to do with Booking.com, and the information they are giving about the hotel. Also, although I showed her the online information given by Booking.com website and app on my telephone, she kept on saying that there weren't any websites that would say that the hotels spa-facility's would be free of charge. My husband and I were very dissapointed by this reaction. We really don't care about the €5, but we would like to be treated with respect and hospitality. Although we like to travel, and visit Dortmund at least once a year, after this incident we very much doubt that we will book this hotel in the future (or any other Mercure Hotel). And that is a shame since we love the way the hotel looks now and the hospitality of Dormund-citizen in general. Kind regards, Marieke & Robin van Loenen

AccorHotels certified review
Felicia W. L. Business - 26/10/2015
« Unprofessional »

The room was good, and the hotel was beautiful. We compete a lot with our dogs and have never been treated this bad. When we arrived at the hotel we had already paid everything and told the hotel that we would bring dogs. Despite this they told us, when we arrived late in the night, that we had to pay 30 euro per dog per night - the total cost would be a lot more than the price for us humans. They where not helpfull, and by some of the staff we where treated incredible bad and unaccaptable. The trip was very much destroyed by this bad treatment , and in addition, we would get 10% of our money back if we changed hotel. The Wi-fi did cost after one day. I'm chocked over the treatment, the lack of care for customers and that they was not willing to help at all, even if we had told them in the beginning that we would bring dogs. Not trustable, changed what they said. We have a company ourselfs, and would never do this to our customers. I'm very disappointed and was very stressed about all fuss from the hotels side.

TripAdvisor certified review
BW1959 Family - 17/09/2015
« Not everyone's cup of tea a hard bed but otherwise an excellent stay. »

Stayed here overnight on a journey. Welcome was warm and friendly, the barman could not have been more helpful in helping us to choose out drinks. In a central location and close major routes passing through Dortmund it is an outstanding place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your positive feedback. We are happy to hear, that you enjoyed your stay and we hope to welcome you back very soon. With warm regards, the team of the Mercure Hotel Dortmund Centrum.

TripAdvisor certified review
Family - 27/04/2015
« Perfect Hotel for BVB »

Great efficient service, worth calling them a few days before arrival if you have any queries. Also recommend booking far in advance for very reasonable prices. Hotel bar very good and showed German football highlights on TV Saturday night(I was with my 13 year old son , so bars/pubs in Dortmund a bit too boisterous!). Wi-Fi was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your good feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, your team of the Mercure Hotel Dortmund Centrum.

TripAdvisor certified review
Friends getaway - 04/12/2014
« Ideal location »

We stayed at the hotel as it seemed to be close to the christmas market area. We found that it was ideal as it was only a few hundred metres away from there but not close enough to have hundreds of people about. The staff were very friendly and helpful. Ideal location for the main shopping area, bars and restaurants. Clean tidy and modern hotel. Thoroughly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, your feedback is highly appreciated! It is a pleasure for us to know, you enjoyed your time in Dortmund and the stay at out property. Kind regards, the whole team of Mercure Hotel Dortmund Centrum

AccorHotels certified review
Ron C. Families - 15/08/2012
« Great Stay »

Stayed at the Park Inn on 2 different nights while travelling in Germany. Service in the hotel was exceptional, room comfortable and clean and the food was great, it's also in a great location to get around. My son says 'it's the best hotel we have stayed in'. Would recommend this hotel and will certainly stay again on our next trip.

AccorHotels certified review
Daniel C. Business - 20/02/2012
« This hotel is very luxurious. Staff is friendly and the rooms are clean with good beds. The restaurant is also very nice, but the menu is a little bit limited. Very nice in ...  »

This hotel is very luxurious. Staff is friendly and the rooms are clean with good beds. The restaurant is also very nice, but the menu is a little bit limited. Very nice in ...

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