Hotel - Mercure Hotel Kamen Unna
Mercure Hotel Mercure Hotel

Mercure Hotel Kamen Unna

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4.0/5 163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 75.33 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-12:00

Business services

  • 21 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

An oasis of comfort in the eastern part of the Ruhr valley: The 4-star Kamen Unna hotel has 94 Standard and Privilege Rooms with adjustable air conditioning. The top-quality features include a desk and free WIFI available round the clock as well as aminibar. You can watch Sky Cinema for free on your flat-screen TV. Travelling with your family? One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

  • 94 rooms
  • 94 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 467 reviews

Our guest reviews for Mercure Hotel Kamen Unna

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 163 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 23/01/2018
« nice hotel & room but restaurant menu could improve - especially in the evening »

nice room, excellent bed and very good linnen !! Nice temperature in the room and really controllable; Restaurant menu was very poor in the evening; and there was no bar food; the bar area was not cozy and comfortable; there was no Airport shuttle and no public Transport to the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

AccorHotels certified review
Na Business - 02/01/2018
« Great service, clean rooms, convenient access to A1, good food, friendly staff »

preferred address when visiting Kamen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathalie Flatt, We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

TripAdvisor review
Family - 15/12/2017
« Leisure break »

My husband and I have stayed here a few times and we are never disappointed, we have a keen hobbie for reptiles and if there is a show on in Hamm the hotel is very happy for us to have the reptiles stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we wish all the best for you and your family have a Merry Christmas. Sincerely your hotel manager

TripAdvisor review
lfcgold Couples - 21/11/2017
« Dissapointment »

We just stayed for one night. Friendly receptionist and an acceptable breakfast is on the positive side. However, the noise from the highway just nearby is way to much. We only had one towel in a double room. And the cleanliness was not on the same level as we are used to in other Mercure hotels. Further, the hotel seem a bit worn out and definitely need a shape up to be an acceptable four star hotel. We will not visit this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we are happy our service let feel you psitive and hope that you will give us the opportunity to better serve you in the near future. Sincerely you hotel manger

AccorHotels certified review
G. Business - 20/11/2017
« G. »

Room very cold, heating in room did not work, staff would not admit problem (suspect damp issue) even though there we blowers in corridors.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau Götz, wir wissen es zu schätzen, dass Herr G. sich die Mühe gemacht hat an unserer Kundenzufriedenheitsumfrage teilzunehmen. Bei der Durchsicht seiner Antworten ist uns aufgefallen, dass alle Bereiche negativer bewertet wurden als es für uns akzeptabel ist. Unser Ziel ist es durch kontinuierliche Mitarbeiterschulungen, den kompetenten Service des Teams dies sicherzustellen, leider war zu diesem Zeitpunkt keine andere Variante möglich. Die Heizung funktionierte, jedoch braucht das Zimmer 407 eine Zeit um sich zu erwärmen, da es das größte Zimmer im Haus und an der Ecke ist. Gerne hätten wir Herrn G. einen Umzug angeboten, jedoch war dies durch den Wasserschaden im Nachbarzimmer nicht möglich. Somit hatten wir keine Kapazitäten zum Tauschen. Ich bitte vielmals für die technischen Herausforderungen um Entschuldigung. Falls Sie es wünschen, können Sie mich unter der unten stehenden Telefonnummer erreichen. Mit freundlichen Grüßen Jan Gebühr Dear Guy G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Gebühr Resident Manager TEL +49… ________________________________________ Mercure Hotel Kamen Unna ________________________________________

AccorHotels certified review
Dave Business - 29/10/2017
« Very comfortable »

Nice hotel. Staff friendly and room clean. Food very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

AccorHotels certified review
Moi Business - 28/09/2017

Internet connection was really bad. Too slow

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Dureault, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Kamen Unna. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

AccorHotels certified review
Günther S. Business - 04/07/2017

Professionelles Seminarhotel

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Kamen Unna. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

TripAdvisor review
Svendsen2013 Couples - 12/01/2017
« Very good hotel »

Terrific hotel with good rooms, but they had two seats in a double room. Miss English speaking channels beyond news. Nice bathroom. The restaurant is unfortunately closed on Sundays, but the receptionist ordered Pizza from nearby Pizzeria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svendsen, thank you for the review of our hotel! I take a look to change the TV selection. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel manager

AccorHotels certified review
Anonymous Couples - 03/01/2017

Het was top.

TripAdvisor review
Couples - 16/09/2016
« Hamm reptile show »

The staff where very helpful and polite, rooms lovely and clean. A good variety of food on the menu. I would certainly recommend this hotel to anyone who s interested in visiting the Hamm reptile show.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, thank you for taking the time to share your feedback and the 100Pts. great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel management

AccorHotels certified review
Anonymous Couples - 04/09/2016

Prima!

TripAdvisor review
Couples - 25/08/2016
« Well located and comfortable but on Sunday 21st August "..... »

Whilst the hotel meets most expectations we were disappointed having travelled by road from the UK,that that there was no restaurant service, or even a 'bar' meal available. The room was comfortable but the coffee machine did not function. However, we slept well in a comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lila and John, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Hotel Manager

TripAdvisor review
Couples - 28/06/2016
« Comfortable with a few minor niggles »

The hotel was a very comfortable experience. Beds were very good and the bathroom was well equipped. The room was spacious with modern decor. Parking is easy and near the hotel. There were a few minor niggles; registration took a long time, the air con was insufficient for a very hot day and a bedside light did not work but this did not spoil our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your of our hotel! For bad air condition i have to say sorry, but we repair it allready. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel management

AccorHotels certified review
Anonymous Couples - 14/05/2016

Prima hotel

TripAdvisor review
Couples - 02/05/2016
« Very nice stay »

Very nice hotel. Top service, had upgraded room which was very well equipped. Very well insulated from the surroundings. Conveniently situated in relation to the highway, easy and fast to drive on and off the highway. The restaurant served good dinner and a rich breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, WOW 100 pts. On behalf of our entire staff here at the Mercure we would like to thank you for your feedback and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

AccorHotels certified review
Anonymous Families - 29/04/2016
« Comfortable stay »

The hotel overall was very nice and comfortable. It would be nice if the hotel had a free shuttle pick up at the train station.

TripAdvisor review
Business - 23/04/2016
« Very good hotel price/quality »

Nice big rooms, very clean, and quiet Breakfast very good, nice variety Friendly and helpfull staff Big parking in front of hotel , good location There I often visit Pullman Hotels, I was also positive surprised of the high standard of Mercure price / quality very good choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

AccorHotels certified review
Anonymous Couples - 04/04/2016

Prima hotel!

AccorHotels certified review
Anonymous Families - 14/02/2016

It was great! It will be good if shuttle bus provided to Dortmund Airport.

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