Hotel - Mercure Hotel Kamen Unna
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Mercure Hotel

Mercure Hotel Kamen Unna

Kamen Karree 2 
59174  KAMEN
GERMANY

144 reviews
TripAdvisor Rating Based on 144 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 06:30-12:00

Business services

  • 21 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

An oasis of comfort in the eastern part of the Ruhr valley: The 4-star Kamen Unna hotel has 94 Standard and Privilege Rooms with adjustable air conditioning. The top-quality features include a desk and free WIFI available round the clock as well as aminibar. You can watch Sky Cinema for free on your flat-screen TV. Travelling with your family? One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

  • 94 rooms
  • 94 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 402 reviews

Our guest reviews for Mercure Hotel Kamen Unna

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 144 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Günther S. Business - 04/07/2017

Professionelles Seminarhotel

TripAdvisor review
Svendsen2013 Couples - 12/01/2017
« Very good hotel »

Terrific hotel with good rooms, but they had two seats in a double room. Miss English speaking channels beyond news. Nice bathroom. The restaurant is unfortunately closed on Sundays, but the receptionist ordered Pizza from nearby Pizzeria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svendsen, thank you for the review of our hotel! I take a look to change the TV selection. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel manager

AccorHotels certified review
Anonymous Couples - 03/01/2017

Het was top.

TripAdvisor review
Couples - 16/09/2016
« Hamm reptile show »

The staff where very helpful and polite, rooms lovely and clean. A good variety of food on the menu. I would certainly recommend this hotel to anyone who s interested in visiting the Hamm reptile show.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, thank you for taking the time to share your feedback and the 100Pts. great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel management

AccorHotels certified review
Anonymous Couples - 04/09/2016

Prima!

TripAdvisor review
Couples - 25/08/2016
« Well located and comfortable but on Sunday 21st August "..... »

Whilst the hotel meets most expectations we were disappointed having travelled by road from the UK,that that there was no restaurant service, or even a 'bar' meal available. The room was comfortable but the coffee machine did not function. However, we slept well in a comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lila and John, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Hotel Manager

TripAdvisor review
Couples - 28/06/2016
« Comfortable with a few minor niggles »

The hotel was a very comfortable experience. Beds were very good and the bathroom was well equipped. The room was spacious with modern decor. Parking is easy and near the hotel. There were a few minor niggles; registration took a long time, the air con was insufficient for a very hot day and a bedside light did not work but this did not spoil our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your of our hotel! For bad air condition i have to say sorry, but we repair it allready. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel management

AccorHotels certified review
Anonymous Couples - 14/05/2016

Prima hotel

TripAdvisor review
Couples - 02/05/2016
« Very nice stay »

Very nice hotel. Top service, had upgraded room which was very well equipped. Very well insulated from the surroundings. Conveniently situated in relation to the highway, easy and fast to drive on and off the highway. The restaurant served good dinner and a rich breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, WOW 100 pts. On behalf of our entire staff here at the Mercure we would like to thank you for your feedback and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

AccorHotels certified review
Anonymous Families - 29/04/2016
« Comfortable stay »

The hotel overall was very nice and comfortable. It would be nice if the hotel had a free shuttle pick up at the train station.

TripAdvisor review
Business - 23/04/2016
« Very good hotel price/quality »

Nice big rooms, very clean, and quiet Breakfast very good, nice variety Friendly and helpfull staff Big parking in front of hotel , good location There I often visit Pullman Hotels, I was also positive surprised of the high standard of Mercure price / quality very good choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

AccorHotels certified review
Anonymous Couples - 04/04/2016

Prima hotel!

AccorHotels certified review
Anonymous Families - 14/02/2016

It was great! It will be good if shuttle bus provided to Dortmund Airport.

AccorHotels certified review
Anonymous Families - 21/12/2015

Nice hotel, clean and quiet. Good location. Liked the bed size and its comfort, appreciated the bathtub and the bathrobe. Breakfast is moderate. Internet failed on the second day of our stay, maybe a backup connection would solve future issues.

AccorHotels certified review
J. V. Couples - 27/09/2015
« Great hotel for sightseeing »

Nice rooms, friendly welcome and staff, hotel well located for day trips to Dortmund (25 min. by car) and Kamen and Unna nearby. Breakfast is good and well serviced

TripAdvisor review
Friends getaway - 23/09/2015
« Comfortable and well-positioned »

I cannot fault this hotel, apart from the difficulties around check-out time on Sunday 20 September when the computer system failed and the staff on the desk did not cope very well. With a ferry to catch, I was not happy to be delayed so long. They need training and support to be able to deal with guests even when there is no computer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager,

AccorHotels certified review
Vicki K. Solo - 05/09/2015
« its my first time in Germany and a for a lady travelling by herself, the hotel was very welcoming, great hotel »

very clean, great rooms, lovely bed, great mini bar, very modern, easy parking. Helpful staff. 5*

AccorHotels certified review
Rosalie Couples - 28/04/2015
« double room for the weekend »

First of all a big thanks to the friendly personal. Due to delay I had experienced the 24th I had to check in much later and this was not a problem at all. After such a rough day it was plain heaven to get someone on the phone who was that understanding and cooperative. The room was quite big, the bed very nice (sturdy and big) and a bathtub is always a nice surprise (you might want to add that info as a selling point!), also I found the free coffee and tea very nice. During the day we could sit at a small table together enjoying the view which was perfect. The bathtub could have been better, it did empty slowly but noisy, also the water temperature didn't get high enough for me, it got around 38 I think. Also my boyfriend woke up before me and went out to get breakfast, he asked if breakfast was included and the answer to him seemed affirmative. However I had to pay 16 euro's for him. That's quite a steep price for a single person having breakfast I think. Also the hotel maids were a bit noisy slamming doors around us. We were there for a festival so then you sleep around 6, slamming doors at 10/11 is then a bit annoying but I do understand rooms gotta get cleaned. Suggestion: put all the Forms of Hands guest at the top floor and clean those last.

AccorHotels certified review
Kevin H. Business - 19/01/2015
« aA very Pleasant Stay »

We arrived last in the evening to a very pleasant welcome and a very quick check in as we were tired and hungry with references to where food was available. Breakfast was very good and staff at all times were courteous and friendly. Would definitely recommend this hotel for stopovers

AccorHotels certified review
Cliff Business - 17/06/2013
« Park inn review »

Generally the Hotel was fine, however had 1 day without hot water and the internet charges are not in line with other hotels of this standard that I have stayed in, too expensive, usually you either receive this free of charge or pay a nominal rate for the duration of the stay.

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