Mercure Hotel Kamen Unna 4 stars

TripAdvisor rating 4.0/5 190 reviews
Mercure Hotel Kamen Unna
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Hotel extras

  • 104 rooms, with A/C for a restful night's sleep.

  • Includes a Tassimo Espresso machine, for a good start to the day!

  • Also with a bottle of Gerolsteiner mineral water for your health!

  • 14 air-conditioned meeting rooms with natural light for a successful event!

  • High-speed wi-fi for working on the Internet before and after the seminar!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Kamen Unna

Kamen Karree 2
59174
kamen
germany

Tel: +4923079690

Fax: (+49)2307/969666

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DORTMUND AIRPORT At 10km / 6 miles

  • By train

    KAMEN At 3km / 1 miles

GPS :51.57192, 7.67049

Our accommodations

An oasis of comfort in the eastern part of the Ruhr valley: The 4-star Kamen Unna hotel has 94 Standard and Privilege Rooms with adjustable air conditioning. The top-quality features include a desk and free WIFI available round the clock as well as a minibar. You can watch Sky Cinema for free on your flat-screen TV. Travelling with your family? One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

Privilege room with king-size bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with double bed or 2 single beds

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with queen-size or double bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Studio with king-size bed

  • Max. number of persons: x2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy international specialties prepared fresh by our chefs in the hotel restaurant. You can also eat out on the terrace in the summer. The restaurant is open daily from 6:30am to 10:00pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ME LOUNGE

Photo non contractuelle / Strictly non binding

Relax, unwind, meet people: The Me-Lounge is the perfect place to spend your free time. Enjoy regular sport broadcasts on the HD TV and relax on the terrace in the summer. Open 5:00pm to 1:00am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 168 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more
Mercure Hotel Kamen Unna Meeting Room

Our guest reviews for
Mercure Hotel Kamen Unna

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

562 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

190 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Super

Customer review rating 4.2/5

John Business - 05/04/2019 AccorHotels certified review

Super

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Nice room with some cleaning and maintenance required

Customer review rating 4.2/5

Tjnjr Business - 15/03/2019 AccorHotels certified review

In general, the stay was quite pleasant. The front-desk, breakfast, restaurant, and bar staff are awesome. This trip, I had maintenance and cleaning needs that took a couple days each to get resolved. I had a towel bar that kept falling when I tried to hang a towel on it. There were cobwebs along the top of the walls and the walls were in desperate need of a wipe-down to get the dust under control. These were momentary inconveniences that were resolved to my satisfaction.

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. We optimize our working processes daily and ensure additional quality controls are implemented. Your case has been discussed with the executive housekeeper and the involved persons and new problem solving approaches have been determined Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihre Hoteldirektion ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Kamen business trip

Customer review rating 4.2/5

Tjnjr Business - 04/02/2019 AccorHotels certified review

Staff is pleasant and helpful. Rooms are nice. Breakfast buffet is great.

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Satisfied business traveler

Customer review rating 4.2/5

Tjnjr Business - 22/10/2018 AccorHotels certified review

Great people. Decent amenities. Nice room. Shower head needs replacement.

Dear Tom N., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

When travelling and need for a good hotel, this is it

TripAdvisor rating 4.0/5

Arnulf T Couples - 13/10/2018 TripAdvisor review

If you are on the road and you need a nice place to stay overnight, this Mercure is perfect. Close to the Autobahn, but far from the city centre. If you want to go sightseeing, drop this, but if you want a nice, clean and good quality sllep and good food, I recommend this hotel. Nice, polite and serviceminded staff, clean rooms and good beds.

Dear guest, we find it fantastic and we are delighted to receive such a positive feedback from you. Through your feedback you help us to constantly improve and guarantee top quality. We would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. FEEL WELCOME! Your hotel management

Always feeling welcomed by all the staff.

Customer review rating 4.2/5

Marc D. C. Business - 21/09/2018 AccorHotels certified review

excellent service. quality food. great facilities.

Dear Marc C., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Very good

Customer review rating 4.2/5

Giedrius Solo - 18/09/2018 AccorHotels certified review

The only minus-the AC stopped at night. I had to open the windows They have rabbits in the lawn at the hotel. At least, i have seen these mignonne creatures jumping!!!! :)

Wrong room

TripAdvisor rating 4.0/5

gijs993 Friends getaway - 05/07/2018 TripAdvisor review

We arrived at the hotel and everything was perfectly fine. I booked 2 rooms with both 2 beds in it. When we entered the room we found out we had 2 rooms with both only 1 bed in it. We were not happy with this fact because I booked something else. When we went to the front desk to ask if they could change the room they were really not amused but luckily after one hour of talking we finally got 1 other room.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Your hotel management

Good

Customer review rating 4.2/5

Anonymous Business - 22/06/2018 AccorHotels certified review

I like the rooms, they are very good. but the breakfast is way overprices for what you get. For that price there have to be croissants and other luxury bread. The breakfast in Mercure Hamm is way better then in Kamen.

Dear Ingrid S., Thank you for taking the time to share your feedback. We thank your for your personal comments regarding the breakfast in our hotel. The selection of breads and rolls, various sausages, cheeses and jams, various hot dishes, fresh fruit, muesli and cereals a varied and balanced range and offers something for every taste. We endeavor to offer the best possible quality at a reasonable price for our international guests. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Well worth the 4 stars

Customer review rating 4.2/5

B. Couples - 23/04/2018 AccorHotels certified review

The staff are no one

Dear Erwin B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

nice hotel & room but restaurant menu could improve - especially in the evening

Customer review rating 4.2/5

Anonymous Business - 23/01/2018 AccorHotels certified review

nice room, excellent bed and very good linnen !! Nice temperature in the room and really controllable; Restaurant menu was very poor in the evening; and there was no bar food; the bar area was not cozy and comfortable; there was no Airport shuttle and no public Transport to the airport

Dear Christina B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Great service, clean rooms, convenient access to A1, good food, friendly staff

Customer review rating 4.2/5

Na Business - 02/01/2018 AccorHotels certified review

preferred address when visiting Kamen

Dear Nathalie F., We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Leisure break

TripAdvisor rating 4.0/5

michelleshade28 Family - 15/12/2017 TripAdvisor review

My husband and I have stayed here a few times and we are never disappointed, we have a keen hobbie for reptiles and if there is a show on in Hamm the hotel is very happy for us to have the reptiles stay there.

Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we wish all the best for you and your family have a Merry Christmas. Sincerely your hotel manager

Dissapointment

TripAdvisor rating 4.0/5

lfcgold Couples - 21/11/2017 TripAdvisor review

We just stayed for one night. Friendly receptionist and an acceptable breakfast is on the positive side. However, the noise from the highway just nearby is way to much. We only had one towel in a double room. And the cleanliness was not on the same level as we are used to in other Mercure hotels. Further, the hotel seem a bit worn out and definitely need a shape up to be an acceptable four star hotel. We will not visit this hotel again

Dear Guest thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we are happy our service let feel you psitive and hope that you will give us the opportunity to better serve you in the near future. Sincerely you hotel manger

G.

Customer review rating 4.2/5

G. Business - 20/11/2017 AccorHotels certified review

Room very cold, heating in room did not work, staff would not admit problem (suspect damp issue) even though there we blowers in corridors.

Sehr geehrte Frau Götz, wir wissen es zu schätzen, dass Herr G. sich die Mühe gemacht hat an unserer Kundenzufriedenheitsumfrage teilzunehmen. Bei der Durchsicht seiner Antworten ist uns aufgefallen, dass alle Bereiche negativer bewertet wurden als es für uns akzeptabel ist. Unser Ziel ist es durch kontinuierliche Mitarbeiterschulungen, den kompetenten Service des Teams dies sicherzustellen, leider war zu diesem Zeitpunkt keine andere Variante möglich. Die Heizung funktionierte, jedoch braucht das Zimmer 407 eine Zeit um sich zu erwärmen, da es das größte Zimmer im Haus und an der Ecke ist. Gerne hätten wir Herrn G. einen Umzug angeboten, jedoch war dies durch den Wasserschaden im Nachbarzimmer nicht möglich. Somit hatten wir keine Kapazitäten zum Tauschen. Ich bitte vielmals für die technischen Herausforderungen um Entschuldigung. Falls Sie es wünschen, können Sie mich unter der unten stehenden Telefonnummer erreichen. Mit freundlichen Grüßen Jan Gebühr Dear Guy G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kamen Unna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Gebühr Resident Manager TEL +49… ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Very comfortable

Customer review rating 4.2/5

Dave Business - 29/10/2017 AccorHotels certified review

Nice hotel. Staff friendly and room clean. Food very good.

Dear Dave, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________
Customer review rating 4.2/5

Moi Business - 28/09/2017 AccorHotels certified review

Internet connection was really bad. Too slow

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Kamen Unna. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________
Customer review rating 4.2/5

Günther S. Business - 04/07/2017 AccorHotels certified review

Professionelles Seminarhotel

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Kamen Unna. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jan Gebühr Resident Manager ________________________________________ Mercure Hotel Kamen Unna ________________________________________

Very good hotel

TripAdvisor rating 4.0/5

Svendsen2013 Couples - 12/01/2017 TripAdvisor review

Terrific hotel with good rooms, but they had two seats in a double room. Miss English speaking channels beyond news. Nice bathroom. The restaurant is unfortunately closed on Sundays, but the receptionist ordered Pizza from nearby Pizzeria.

Dear Svendsen, thank you for the review of our hotel! I take a look to change the TV selection. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely hotel manager
Customer review rating 4.2/5

Anonymous Couples - 03/01/2017 AccorHotels certified review

Het was top.

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