Mercure Hotel Koeln Belfortstrasse 4 stars

TripAdvisor rating 3.5/5 549 reviews
Mercure Hotel Koeln Belfortstrasse
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Hotel extras

  • Quiet location that has green soundings yet is still central

  • The longest indoor hotel pool in Cologne

  • Good transport connections

  • Hotel in Cologne near Cologne Central station & Rhine

  • Air-conditioned rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668
koeln
germany

Tel: +4922177210

Fax: (+49)221/7721259

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KOELN BONN AIRPORT At 18km / 11.18 miles

  • By train

    KOELN HAUPTBAHNHOF At 2km / 1.24 miles

GPS :50.95233, 6.96298

Our accommodations

Enjoy a comfortable and relaxing night's sleep in the heart of Cologne: The 4-star Mercure Köln Belfortstraße hotel has 128 Standard and Privilege Rooms. All rooms feature individually controlled air conditioning and free WIFI round the clock, as well as a desk and flat-screen TV and a TASSIMO hot drinks machine for making tea and coffee. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard Room with double bed or twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room with double

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with double

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

QUIRINAL

Type of cuisine: International

You should definitely try the varied buffet lunch at the hotel. During the day and in the evening, the kitchen team is on hand to prepare delicious dishes from the à la carte or 3-course menu. The Quirinal restaurant is open from 12:00pm to 10:30pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CONSUELCHEN

Photo non contractuelle / Strictly non binding

Have you tried real Kölsch beer? The Consuelchen Bar, open daily from 4pm to midnight, is the perfect place to do so. Halve Hahn, a bread and cheese dish originating from the cathedral city, is one of the many snacks you can enjoy here.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 265

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 128 people

Find out more

Our guest reviews for
Mercure Hotel Koeln Belfortstrasse

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

376 reviews

tripadvisor

TripAdvisor Rating 3.5/5

549 reviews

Customer review rating 4.3/5

Gordon P. M. Couples - 27/09/2019 AccorHotels review

An excellent hotel with wonderful friendly staff. It is well situated in walking distance to river and the city centre Great staff. Passla was exceptional at helping me. Marcel the waiter was excellent at his job and spoke English well Rather expensive Breakfast was excellent especially the honeycomb! Good bedrooms and service

Dear Gordon, Thank you for the friendly review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Poor wifi

TripAdvisor rating 3.5/5

PhilippeJuhel Business - 27/09/2019 TripAdvisor review

The restaurant does not accepte Amex credit card. The sauna was not accessible with my room key at 18:30. The wifi in room 215 was too weak cor being able to exchange emails. The room is quiet and the swimming pool quite convenient.

Customer review rating 4.3/5

Vojta Solo - 31/08/2019 AccorHotels review

Overall I really enjoyed my stay, many thanks to Denise the AFOM for organizing my stay here Very nice staff at the reception, especially receptionist who was on morning shift 30/8/19 Good beer, reasonable prices Club sandwich combination with nachos was a little bit wierd Close to the city center, 20 min walking Modern cozy room with good matrace, room was clean

Dear Vojta, Thank you for the great review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Big Disappointment!

TripAdvisor rating 3.5/5

Connector64050844355 Solo travel - 13/06/2019 TripAdvisor review

I think that the story of the "Dependance" building should be better highlighted in the site, despite recent renovations it is clear that is a very old building just kind of adapted for hotel purposes, I dont think staying in that place is "four stars" as announced. Noise isolation is poor, Wifi of poor quality for German context, two main news channels in English not working (BBC and AJ) the smell in the bathroom was terrible (that combination of humidity and old tubes), I am not that big but the space in shower is ridiculous, guy in the reception was kind of rude, the noisiest cleaners ever every morning, an "smoker's corner' at the entrance could be better placed far from guests windows, and so on and so on....

overnight stay

TripAdvisor rating 3.5/5

Roam36496171353 Business - 19/05/2019 TripAdvisor review

Nice room - cliean, comfortable bed, coffee maker, Nice pool & Sauna - clean, well maintained, quiet, Nice breakfast - well cooked and tasty. Staff were friendly and helpful. Service was good. A pleasant overnight stay.

Family trip

TripAdvisor rating 3.5/5

FarAway12051153621 Family - 23/04/2019 TripAdvisor review

Good hotel but i think 4stars is a little to much. I think 3,5 :-) Rather old swimming pool with cold water. Small menu in restaurant but food is great :-) Breakfast standard as Mercure :-) the biggest plus was big room (privilage) :-)

Perfect

TripAdvisor rating 3.5/5

GJenE Family - 27/02/2019 TripAdvisor review

Ver Nice hotel. Good location 30 min. walk to the center. We tot an upgrade. Nice stage. Breakfast is good. Restaurant is quote small tje menu choke is top limiet and not impressie. Good parking at a fee.

Dear guest, Thank you for your kind feedback! It was great fun to read. We are looking forward of welcoming you back soon. Kindest regards Your Mercure

perfect 1 Night stay

Customer review rating 4.3/5

John Business - 23/12/2018 AccorHotels review

Checkin cooperative, as gold member upgraded on request (and given late check out) to main building for easier swinbpool access. Breakfasts buffet smaaller than at 5 * hotel but perfect for a business trip- Location for my firm pefect and direct U Bahn link to main station and old town centre. Bed, as always, good. Only critooc point is that there is no BBC,CNN or Al Jizara(english) TV.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

review

TripAdvisor rating 3.5/5

Roving04009765415 Couples - 19/12/2018 TripAdvisor review

Good hotel for business, less suited for a romantic weekend.On walking distance from the beautiful city centre.Parking at hotel parking lot is 5 times the price as parking 10m further on the street, so don't even bother.

Dear guest, Thank you for your kind feedback. We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse
Customer review rating 4.3/5

René Business - 08/12/2018 AccorHotels review

Overall good but a bit expensive. Extra costs for sauna and expensive breakfast Good The Chocolate Sinterklaas puppet was nice gesture. Bar and breakfast are good. But breakfast is expensive if you only want coffee and croissant. See earlier question. Good as ever. Near GenRe therefore perfect Staff is super Carpet is filthy and old. Room 505. Too little dutch tv channels.

Dear René, Thank you for taking the time to share your feedback. Suggestions such as yours give us the possibility to continually develop the quality of the hotel. We hope to welcome you back to our hotel very soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Very helpful staff

TripAdvisor rating 3.5/5

osasusuanlele Family - 08/08/2018 TripAdvisor review

Thoroughly enjoyed my stay at this hotel. Stayed with my 3 kids and got tremendous support from the staff which I really needed. Though the hotel reception area is presently being renovated, it didn't affect our stay in anyway. All and all a very pleasant stay. Well done to all involved

Dear guest, thank you very much for your kind feedback and your friendly words. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Good solution for visit Koln

TripAdvisor rating 3.5/5

dimitric_11 Couples - 11/07/2018 TripAdvisor review

The hotel is 15 minutes walking from city center and it is also easily reachable by metro. Rooms are modernly refurbished and medium large. Staff is friendly and efficient. The hotel has a swimming pool but we did not use it.

Dear Dimitri, Thank you very much for your kind feedback. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Visit to Cologne

TripAdvisor rating 3.5/5

J H Couples - 01/05/2018 TripAdvisor review

Nice clean hotel in a quiet residential location. Good breakfast as usual with plenty of choice. Reasonable distance from main city centre. Bathroom and room clean and tidy.Reception very helpful.Overall a pleasant stay.

Dear Guest, Thank you for your kind words and positive feedback regarding your stay at our hotel. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Good Stay

Customer review rating 4.3/5

K. Business - 29/04/2018 AccorHotels review

I stayed six times in the last twelve months in your hotel. I return as I appreciate the amenities, the friendly staff and the very good breakfast. What is frustrating is that I still have to manually complete basic info on tge check in form (I.e. nationality, residence, address, email). I am a le club member and thus data should be on the form. Also, the information flow between the reception staff is not very smooth. I was told on the first day of my last stay that I am exempt of city tax, but when I checked out, I was asked to pay. I asked the receptionist to verify again. Turns out he was wrongly informed.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln Belfortstrasse. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Ok Hotel, poor customer service.

Customer review rating 4.3/5

Matt O. Couples - 17/04/2018 AccorHotels review

Not great, hotel in great location - quiet area. Arrived early, couldn't check in which fair enough, didn't process all registration at that time, asked us to come back at 3pm which we did - at which point a big queue of people and took ages to get checked in. Bar didn't open till 4pm and closed at midnight (Not really at 24 hour bar service - although could buy beers from reception). Advertised as Air Conditioning but seemed to be centrally controlled. On check out, room was already pre paid in advance, but night porter/receptionist was trying to charge us extra 50.00 euros which he couldn't explain what was for...nobody else available on site to rectify - left as pointless arguing and had early flight to catch. All in all sour taste, on what otherwise was a perfect trip. In Summary. Pool very good and hotel itself no qualms. Probably need some brush on staff personnel customer service.

Dear Matt O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Köln Belfortstrasse
Customer review rating 4.3/5

Berthier Business - 22/03/2018 AccorHotels review

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Dear Berthier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel Köln Belfortstrasse
Customer review rating 4.3/5

Berthier Business - 26/02/2018 AccorHotels review

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Dear Berthier, We find it fantastic and we are delighted to receive such a positive feedback from you. We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Clean, convenient hotel with a friendly staff.

Customer review rating 4.3/5

Anonymous Friends - 14/02/2018 AccorHotels review

My stay was overall good. The room was clean and modern. The location is perfect for exploring the city and I would stay again. My only complaint was that the neighboring building, where my room was located, needs a bit more security. Especially for a person traveling alone. I was awakened at 3:30 in the morning by someone trying to get into my room. I thought it was someone that had a bit too much fun and had the wrong room. I told them through the door that they had the wrong room (in german and english). It stopped but then about 5 minutes later, the person tried many times, even after I knocked on the door and shouted for them to leave. I called the front desk and someone came about 5-10 minutes later. But, thank goodness, the "intruder" had left my floor.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry about that occurrence at night, please allow me to express my sincerest apologies. Please be informed that our dependance building is only accessible with a valid room card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Adequate room with nice enough location.

TripAdvisor rating 3.5/5

Ki Wai C Solo travel - 09/02/2018 TripAdvisor review

The hotel is within walk-able distance to the main train station and just a few minutes walk from the metro. It is in a quiet neighborhood so you can have a good night sleep. Room is up to standard. The only problem is that there is only one extremely slow elevator for one of the building so prepare to walk stairs.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards from cologne Your Mercure Hotel Köln Belofrtstrasse

Quiet and nice Mercure

TripAdvisor rating 3.5/5

koen_vm1 Solo travel - 05/11/2017 TripAdvisor review

The Belfortstrasse Mercure is not very far from Cologne center, yet it's a very quiet place that feels far from the noises and hustle of the center. Big, clean room and bathroom. Very good breakfast and efficient service. All you come to expect from a Mercure hotel.

Dear guest, We find it fantastic and we are delighted to receive such a positive feedback from you. It was great fun to read! We are looking forward of welcoming you back, at your next city trip to cologne at our Mercure Hotel Köln Belfortstrasse. Kindest regards Your Mercure Hotel Köln Belfortstrasse
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