Hotel - Mercure Hotel Koeln Belfortstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln Belfortstrasse

3.5/5 514 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Solarium (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy a comfortable and relaxing night's sleep in the heart of Cologne: The 4-star Mercure Köln Belfortstraße hotel has 128 Standard and Privilege Rooms. All rooms feature individually controlled air conditioning and free WIFI round the clock,as well as a desk and flat-screen TV and a TASSIMO hot drinks machine for making tea and coffee. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

  • 128 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 330 reviews

Our guest reviews for Mercure Hotel Koeln Belfortstrasse

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 514 reviews
Family - 08/08/2018 TripAdvisor review
« Very helpful staff »

Thoroughly enjoyed my stay at this hotel. Stayed with my 3 kids and got tremendous support from the staff which I really needed. Though the hotel reception area is presently being renovated, it didn't affect our stay in anyway. All and all a very pleasant stay. Well done to all involved

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your kind feedback and your friendly words. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

dimitric_11 Couples - 11/07/2018 TripAdvisor review
« Good solution for visit Koln »

The hotel is 15 minutes walking from city center and it is also easily reachable by metro. Rooms are modernly refurbished and medium large. Staff is friendly and efficient. The hotel has a swimming pool but we did not use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitri, Thank you very much for your kind feedback. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Couples - 01/05/2018 TripAdvisor review
« Visit to Cologne »

Nice clean hotel in a quiet residential location. Good breakfast as usual with plenty of choice. Reasonable distance from main city centre. Bathroom and room clean and tidy.Reception very helpful.Overall a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your kind words and positive feedback regarding your stay at our hotel. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

K. Business - 29/04/2018 AccorHotels certified review
« Good Stay »

I stayed six times in the last twelve months in your hotel. I return as I appreciate the amenities, the friendly staff and the very good breakfast. What is frustrating is that I still have to manually complete basic info on tge check in form (I.e. nationality, residence, address, email). I am a le club member and thus data should be on the form. Also, the information flow between the reception staff is not very smooth. I was told on the first day of my last stay that I am exempt of city tax, but when I checked out, I was asked to pay. I asked the receptionist to verify again. Turns out he was wrongly informed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln Belfortstrasse. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Matt O. Couples - 17/04/2018 AccorHotels certified review
« Ok Hotel, poor customer service. »

Not great, hotel in great location - quiet area. Arrived early, couldn't check in which fair enough, didn't process all registration at that time, asked us to come back at 3pm which we did - at which point a big queue of people and took ages to get checked in. Bar didn't open till 4pm and closed at midnight (Not really at 24 hour bar service - although could buy beers from reception). Advertised as Air Conditioning but seemed to be centrally controlled. On check out, room was already pre paid in advance, but night porter/receptionist was trying to charge us extra 50.00 euros which he couldn't explain what was for...nobody else available on site to rectify - left as pointless arguing and had early flight to catch. All in all sour taste, on what otherwise was a perfect trip. In Summary. Pool very good and hotel itself no qualms. Probably need some brush on staff personnel customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Berthier Business - 22/03/2018 AccorHotels certified review

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berthier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Berthier Business - 26/02/2018 AccorHotels certified review

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berthier, We find it fantastic and we are delighted to receive such a positive feedback from you. We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Anonymous Friends - 14/02/2018 AccorHotels certified review
« Clean, convenient hotel with a friendly staff. »

My stay was overall good. The room was clean and modern. The location is perfect for exploring the city and I would stay again. My only complaint was that the neighboring building, where my room was located, needs a bit more security. Especially for a person traveling alone. I was awakened at 3:30 in the morning by someone trying to get into my room. I thought it was someone that had a bit too much fun and had the wrong room. I told them through the door that they had the wrong room (in german and english). It stopped but then about 5 minutes later, the person tried many times, even after I knocked on the door and shouted for them to leave. I called the front desk and someone came about 5-10 minutes later. But, thank goodness, the "intruder" had left my floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry about that occurrence at night, please allow me to express my sincerest apologies. Please be informed that our dependance building is only accessible with a valid room card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Solo travel - 09/02/2018 TripAdvisor review
« Adequate room with nice enough location. »

The hotel is within walk-able distance to the main train station and just a few minutes walk from the metro. It is in a quiet neighborhood so you can have a good night sleep. Room is up to standard. The only problem is that there is only one extremely slow elevator for one of the building so prepare to walk stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards from cologne Your Mercure Hotel Köln Belofrtstrasse

Solo travel - 05/11/2017 TripAdvisor review
« Quiet and nice Mercure »

The Belfortstrasse Mercure is not very far from Cologne center, yet it's a very quiet place that feels far from the noises and hustle of the center. Big, clean room and bathroom. Very good breakfast and efficient service. All you come to expect from a Mercure hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We find it fantastic and we are delighted to receive such a positive feedback from you. It was great fun to read! We are looking forward of welcoming you back, at your next city trip to cologne at our Mercure Hotel Köln Belfortstrasse. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Business - 16/10/2017 TripAdvisor review
« room given away »

This is an upscale hotel in a great location - we booked two rooms online and two through a travel agent. Upon arrival the hotel took the liberty to give the rooms away on each instance (online booking and agency booking). No specific reason, just "you're checking in late and your room was given away" all because there was another group in house that apparently took precedence over other guests. Ultimately they managed to get one room back so the guest had to share a room. Overall it was a huge inconvenience and not what is expected from a high end hotel. Will not book there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to give us your detailled feedback. We are very sorry but we are not aware of your incident regarding the reservation. In order to clarify the inconvenience and to get more details, we would ask you to contact us personally. Looking forward to hear from you. Best regards Your Mercure Hotel Köln Belfortstrasse

John Business - 10/09/2017 AccorHotels certified review
« well located business hotel »

Hotel is somewhat old fashioned in decoration etc but it is quiet, beds are comfortable, breakfast really good. I find the Swimming pool and the small Fitness centre a great attraction. Negative Points: - shower is so set up that bathroom floor always floods slightly - bad design. - In my last two visits the A/C had not cooled at all - Check out is ALWAYS very slow in comparison to the other Business Hotels I use in Cologne Location near Ebertsplatz and a U-Bahn stop just 100 metres away is really good for B Cologne and for People without cars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Your Mercure Köln Belfortstrasse

Business - 21/08/2017 TripAdvisor review
« Annexe not as good as main hotel »

I have stayed at this hotel for four weeks now and everything has been very good. For the last week, I was in the annexe across the road and this was less good - there was no fridge, the wifi connection was less reliable and I had to cross the road for breakfast and to use the gym and pool. Still, the hotel is very convenient for Cologne centre and the S-bahn system, the river, zoo and Dom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for your kind feedback regarding your stay at our hotel. We hope to welcome you again very soon. Please contact us before you arrive, then we will try to arrange you a room in our main building and also take note about your preferences in your profil. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Family - 31/07/2017 TripAdvisor review
« Lovely Stay »

We have stayed in this hotel many times over the last 5 years in all the classes of rooms and all offer great value with a convenient location for our requirements. Breakfast sets you up for the whole day, and pool is a nice extra at the end of the day. Only down is the Air conditioning never working even in July and August but the rooms have lovely big windows to open, just wish they wouldn't advertise it if not working in the rooms. (It worked in the small gym). All the staff very helpful. On a general note why in most Hotels is the WiFi made so awkward to use, and we had a lovely Smart TV in our room but seemed barred from connecting to the internet?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, Thank you very much for your honest feedback, regarding your stay at our hotel. It was a pleasure to read it. We would like to inform you, that our air conditioning system works depending on the outside temperature. Also we would like to inform you, that our TV can not be connected to the internet. We are looking forward, of welcoming you at your next stay in cologne! Your Mercure Hotel Köln Belfortstrasse

Couples - 30/05/2017 TripAdvisor review
« Good rooms »

Good rooms but the rooms should have a safe. Good location if you like a nice walk to the centre. very friendly and helpful staff! the booking on the internet side is poor! why do you force your customer have a minimum of 200 words review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your honest feedback. It means a lot to us. You can use the safe at our front office, do not hesitate to contact our front office staff. We hope to welcome you again very soon. Kind regards, your Mercure Hotel Köln Belfortstraße

John N Couples - 23/05/2017 TripAdvisor review
« Quiet spot in Cologne city centre »

Normal excellent hotel on quiet street near the centre. Access by car is good with plenty of parking. though breakfast is a little expensive there is a good range of food at a good quality. Easy to walk into the centre from here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, thank you for your honest and positive feedback. It was a pleasure to read it. We hope to welcome you again very soon. Your Mercure Hotel Köln Belfortstraße

Nigel S Couples - 15/03/2017 TripAdvisor review
« A little let down »

For the first time in 8 visits I felt let down, especially as I took 2 friends with us. I hope this is not to continue into the future but we always look forward to the breakfast and with an hour to go there wasn't any to be had and I do mean almost nothing, Hot, Cold or Fruit. A complaint brought us some about 20mins later after looking for staff for 10 minutes. A general warning there are no safes in the rooms and my friend lost their bag, passports and money from the reception area that is a little lacking in security. I have now been told by several locals that things in their opinion are not as secure in Cologne as in the past, and where the CCTV witnessed the actions there appears to be little anyone can/will do, but the police attended very promptly, and some staff were very concerned.

Family - 27/02/2017 TripAdvisor review
« Lovely hotel »

This is nice hotel with clean rooms and good breakfast! Really lovely pool and sauna free for guests. Hotel close to centre, couple of short U-bahn stops from Central Station. Staff was very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your honest and positive feedback. It was a pleasure to read it. We hope to welcome you again very soon. Kind regards, your Mercure Hotel Köln Belfortstraße

Business - 27/01/2017 TripAdvisor review
« KOLN exhibition return »

First time in this hotel I found in a perfect location when you are tired after a day inside the Messe I test other hotels of Accor group in Koln : here price and services are fine even if a little far from the old city center you can joint by taxi without crazy cost Quite to slip and not bad as restaurant sure to use again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirko, thank you for your honest and positive feedback. It was a pleasure to read it. We hope to welcome you again during your next stay in Cologne, kind regards. Your Mercure Hotel Köln Belfortstrasse

Family - 21/12/2016 TripAdvisor review
« Good location and wonderful staffs »

It located 3 stop away from central station and is still pleasant walking distance if you go out without luggage through Rhine river side (around 15 minutes). All staffs were kind and helpful! Lovely place to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, thank you for your honest and positive feedback. It was a pleasure to read it! We hope to welcome you again during your next stay in Cologne. Kind regards, your Mercure Hotel Köln Belfortstrasse

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