Hotel - Mercure Hotel Duesseldorf Kaarst
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Kaarst

4.0/5 458 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Space to relax! The Mercure Hotel Düsseldorf Kaarst has 192 comfortable Standard and Privilege Rooms measuring 248 sq. ft. (23 m²) to 301 sq. ft. (28 m²), and 484-sq. ft. (45-m²) Suites. All rooms are soundproofed and have adjustable air conditioning.Rooms feature a desk and free WIFI, a safe and a flat-screen HD TV with all channels free of charge. One child up to 12 years of age can stay in their parents' room for free. Your pet is welcome for a charge of EUR 10 per night.

  • 192 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 462 reviews

Our guest reviews for Mercure Hotel Duesseldorf Kaarst

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 458 reviews
Anonymous Solo - 08/01/2019 AccorHotels certified review
« A great stay in Mercure Düsseldorf »

Every thing was perfect. I was looking for comfort, silence, zen atmosphere and I've been completly satisfied whit it. Loved the breakfast, the hotel crew is very kind and professional. I wasn't able to connect to internet (due to my phone, who doesn't work properly with the wifi). Cosy and relaxing atmosphère, and for those who look for calm like me, this is perfect Perfect breakfast: especially the salted buffet, with a very large choice of products Big, spacy, good layout of the rooms. No noise at all. The single room is very calm, spacy, well decorated and cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team of the Mercure Hotel Dusseldorf Kaarst

Evrensel S. Families - 16/08/2017 AccorHotels certified review
« Very nice hotel witch great breakfast and wellness facility »

Hotel was very nice parking possibility is more than sufficiant hotel is modern from the inside clean rooms breakfast is with enough different tastes and fresh only one lady was not so friendly at the bar but overall personel was friendly and doing there best fresh and tasty inside very nice outside less nice internet wifi is available not super fast but sufficient everyone friendly except one lady at first day at the bar when we asked to unchain the terrace seats because there was no more place she was very unhappy and did not cooperate and was cursing silently alltough i asked it very friendly after that day we havent used the terrace and drank in an other place in duesseldorf very clean room pictures on the site represent the rooms in reality

Couples - 17/05/2017 TripAdvisor review
« Excellent, as always! »

It is our regular hotel when we are nearby. Very friendly staff, modern rooms, really quiet and discreet. We always come back gladly and we will do in the future! We can fully recommend this hotel! :-)

Anonymous Families - 14/02/2017 AccorHotels certified review

Alles top

Anonymous Couples - 18/12/2016 AccorHotels certified review

Alles was perfect

Business - 27/09/2016 TripAdvisor review
« Very good service »

Location of hotel is quiet and close to Dusseldorf city center by train staff are kind and helpful quality of room and bedding are acceptable breakfast is very good and it is recommended for exhibition or business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your feedback. We kindly hope to get the chance to welcome you back soon. Best regards The team of the Mercure Hotel Duesseldorf Kaarst

Anonymous Solo - 31/08/2016 AccorHotels certified review

Rooms very comfortable and clean. Good sized bathroom. Breakfast with good range of products but was expensive.

Family - 14/08/2016 TripAdvisor review
« Closeby hotel to visit Duesseldorf »

We stayed one night in this hotel, which has a lot of rooms and a huge parking in front. The rooms were big, comfortable but in a very near future will need refurbishment. Staff was very friendly. Compared to the size of the hotel, the breakfast area is rather small and we saw that staff was not sufficient for breakfast, some items not refilled in time. Also a lot of people were in the breakfast area, making it noisy and not cosy to take breakfast. Compared to other Mercure, the choice of breakfast was more limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanky you very much for your valued and detailed feedback. Especially the friendliness of our staff is an important point for us and it's great to hear that you felt well cared. We would like to thank you even for your giving us a hint regarding the breakfast. We kindly hope to get the chance to welcome you back soon. Kind regards The team of the Mercure Hotel Duesseldorf Kaarst

Anonymous Business - 28/06/2016 AccorHotels certified review

Alles ok

Matthew L. Business - 09/06/2016 AccorHotels certified review
« Very good »

Have been here almost 3 weeks on work. Service from the entire team is excellent. The front desk, the people in the bar and restaurant in the evening. Room was always clean. All round great. If I can mention one person in particular Vera from the restaurant at breakfast. Just generally happy good service with a big smile. When it works good. But constantly have to reenter code Good for the messe

Anonymous Business - 04/05/2016 AccorHotels certified review

All Ok

Conny E. Solo - 25/03/2016 AccorHotels certified review
« A very good hotel for a good room price and with friendly and prodessional staff, »

The only thing to improve is the cooking of eggs at breakfast. It happend more than once that the eggs were not boiled enough and therefore was more like egg soup! A part from that everything always 100% satisfaction with this hotel.

Business - 17/01/2016 TripAdvisor review
« Stay at Mercure Kaarst »

Quality of the rooms and the service at the bar very good. Hotel pleasant to stay at. Great breakfast choice. Downsides are small individual bed covers and paying car park (only since recently!). Staff force you to get a parking ticket at reception each time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer. What a nice review, thank you fort that! Your nice compliments regarding the Barservice and our staff is very appreciative for us. Pleas be sure that we’ve forwarded it already. The entire Team hope to welcome you back soon. Till then we wish you all the best, Ihr Mercure Hotel Düsseldorf Kaarst

Myles Couples - 19/12/2015 AccorHotels certified review
« Excellent Hotel »

We stayed for 3 nights and found the hotel to be well above expectations. Excellent Check In and great facilities. Food was great and breakfast a delight.

Anonymous Couples - 08/12/2015 AccorHotels certified review

Alles war supi :-)

Mans Friends - 16/11/2015 AccorHotels certified review
« a very pleasant hotel to stay »

Very clean hotel. The staff was good and try to help you in english. Not often is that in some hotels. Also an very nice and friendly kitchenstaff. the only thing is that it is expensive to park your car at the hotel. we had to park outside, but it felt safe. But overall I would recommend this hotel to everyone who wants to have a nice break. We liked the "living room" at the reception we only had breakfast. It was not very much but the staff was so helpful and we liked that the eggs were baked in front of you Nice and very clean good wifi but had to sign in every time we went to the lobby and back it is not really a nice location, nothing to do. you have to go away with the car. We couldn't have a walk for sightseeing clean rooms. We liked the coffee. But we didn't have water evry day in the room

Hellemond M. Business - 09/11/2015 AccorHotels certified review
« Nice and clean hotel, good restaurant and friendly staff »

OK WIFI not working in restaurant area

Chris_Lindau Business - 28/09/2015 TripAdvisor review
« First try in this former Park Inn Hotel »

Improve reception, night receptionist not friendly, check-out in the morning almost impossible between 8 and 9 am - too long line! However this is fairly new operated as a Mercure under Accor and I will give it another try to see whether they are taking reviews serious and implement improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest. We do appreciate your feedback and your recent stay with us. Thank you for rating the most of our facilities quite positive. Please be sure that we keep your comment regarding the night shift very seriously and that we’ve already made some actions to improve our high quality standards for the future. Further we want to inform you, that the check out is regular quite quick, but of course there can be a little waiting time during rush our. It is nice to read that we will welcome you back to your hotel and till then we wish you all the best. Kind regards, Our Team Mercure Hotel Düsseldorf Kaarst

Business - 21/06/2015 TripAdvisor review
« bad hotel team »

Hotel employees are not nice, they don't show you where are the swimming pool and sauna, there is no room service available, the breakfast room is not enough large for all people, they were not able to print the invoice and they forgot to send me by email....

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest. Thank you for your recent stay with us and we do really appreciate your feedback. Unfortunately you were not satisfied with your stay for some reason, please let us obtain about your experience. At least our Restaurant Carolus offers more space than guests can stay up to the hotel. Yes, it can happen that there is a rush hour. Especially during the weekend or any exhibition period. We regret if you felt disappointed about this. But please let us assure once again, that we can provide a seat to every single customer. We are not able to assess the situation about your bill because you wrote anonymously. To clear the process and mainly to guarantee a customer friendly service, please feel free to contact us for more information regarding this situation. Further we want to apologize for the non given information about wellness. The entire Team hope, that there is a second chance for us to make it better. Concluding, the entire staff hopes to welcome you again in the near future. With best regards Your Team Mercure Hotel Düsseldorf Kaarst

Gerbiley Couples - 08/05/2015 TripAdvisor review
« A good find »

Excellent hotel for price paid. The first room we were given was a twin but a quick trip back to the front desk and we were moved to a double. The hotel is 20 minutes away from the nearest public transport so better suited to guests with cars or on coach tour (plenty of free parking available)

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer. Thank you very much for rating your recent stay with us. We’re gladly honor your compliment about our rooms and that you rate the hotel comfort with fully 10 points. It is always a pleasure to keep our customers satisfied with care and engagement. The entire staff hopes to welcome you again in the near future. With best regards Your Team Mercure Hotel Düsseldorf Kaarst

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