Hotel - Mercure London Hyde Park Hotel
Mercure Hotel Mercure Hotel

Mercure London Hyde Park Hotel

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4.5/5 345 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 345 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Thehinchies Family - 04/02/2018
« Central Hotel London »

Well located for the London Tube and Heathrow Express. Appears to have been renovated recently. Basic rooms are small but the next one up are good. Friendly service. Breakfast is good although it can be busy at certain times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thehinchies, Thank you for your kind comments. We have actually just turned 1 year old last November. I know, we still smell fresh! The team is working hard to become the best Mercure in the UK so your thoughts about the quality of our service are music to our ears. We hope to welcoming you back again soon. Kindest regards.

TripAdvisor review
Business - 30/01/2018
« Lovely hotel »

Lovely hotel in a nice and really quite location. 6 minutes walk to Paddington station. Beautiful room, fully equipped. This is a very nice Mercure at a good price (at least when I booked it). Staff cares and is helpful. I will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your excellent feedback, it is a pleasure to hear you found the hotel lovely, nice and in a quiet location. We are proud of our position in the beautiful garden square. Your comments on the beautiful room and fully equipped facilities are very well received. I am pleased to hear you found the hotel was a good price, we constantly rate shop the market to ensure we are in line with competitive hotels to always ensure we remain competitive and offer the very best value for money. We look forward to welcoming you back in the very near future. Best wishes, Victoria Crampton Guest Relations

TripAdvisor review
Business - 28/12/2017
« Nice hotel, great location »

Nice hotel in a great location, close to Paddington train (and underground) station and Hyde Park, lots of restaurants around. Good bar to unwind in the evening and great service. Didn't have breakfast so no idea how that was.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your time to share your feedback, it is a pleasure to read your four star review. I am delighted to read you found the hotel nice and the location great. Your feedback on the location and accessibility to Paddington train station is excellent, thank you. I am delighted to hear you found the bar good to unwind during the evening and the service great. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Solo travel - 14/12/2017
« Hotel fine but let down by food »

Friendly welcome by reception, clean smart looking boutique style hotel. Very modern room but classic rooms are small. But well designed and comfortable. Nice bed, nice shower. Got my welcome drink and a welcome treat in my room as a platinum card holder. But sadly no room upgrade. But I got a great price for a Sunday night stay. Ate in the restaurant that they share with a sister hotel (Indigo) and wasn't great. Steak was poor. But breakfast the next day was one of the worst I have ever experienced in an Accor property. Cold dried bacon and sausage and luke warm coffee. They say they are on a mission to be the best Mercure in London. The rooms are good but there is a lot to do to fix the food.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us. It is a pleasure to hear you found the stay enjoyable. An oasis of calm in the centre of London, Talbot Square is a garden square of the type that typified London's architecture in the eighteenth and nineteenth centuries. I am delighted to hear you found the hotel fine and the team friendly. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Krabban65 Business - 10/12/2017
« London Value »

A modern good located hotel combining easy and quick access to different parts of London, either by foot, tube or Taxi. The Junior suit I've booked was fresh and tastefully decorated. Plenty of daylight (even for December) thanks to the large windows. Excellent and friendly service by the young team , bravo !

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us, I am delighted to receive your 4 star review. It is a pleasure to hear you found the location fantastic, the price good value for money and the service excellent. Mercure London Hyde Park Hotel is an exclusively designed boutique hotel, tucked away in a peaceful and lush garden square. Perfectly located just a 2 minute walk from Paddington Station and on the cusp of London's iconic Hyde Park. Step into the most exclusive of quintessentially London Victorian mansions reimagined and reinvented as a luxury boutique hotel with English Charm. We do hope to have the pleasure of welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Bill C Business - 27/11/2017
« Good hotel, great staff »

Staff made the week long stay in the hotel very comfortable. Special thanks to Enno and Alexandra on check-in. The 'standard room' is a snug fit for two people and five suitcases. Next time I'll do the upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your feedback on the great hotel and staff, your feedback on the bedrooms are very well received by the whole team. We look forward to welcoming you back in the very near future. Kind regards, Victoria Guest Relations

TripAdvisor review
857thierryj Business - 22/11/2017
« Very mordem hotel in perfect location »

Absolution very nice and fully newly Very good location and refurbished, with modern style and excellent staff. Located behind Paddingtin station give perfect access to all London. Plenary session of restaurants around and attractions, room a bit small though.

Our hotel has responded to the review
Our hotel has responded to the review

Your excellent feedback is very well received by the whole team,I am delighted to hear you found the reception team excellent. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Business - 20/11/2017
« A little gem »

Tucked away less than five minutes from Paddington Sration is this hotel. Recently refurbished to a high standard. Friendly staff. Great location for business and pleasure. ( they forgot the benefits and services of a Platinum member but one can overlook this )

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us, Mercure London Hyde Park Hotel is an exclusively designed boutique hotel, tucked away in a peaceful and lush garden square. Perfectly located just a 2 minute walk from Paddington Station and on the cusp of London's iconic Hyde Park. Step into the most exclusive of quintessentially London Victorian mansions reimagined and reinvented as a luxury boutique hotel with English Charm. We do hope to have the pleasure of welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Business - 20/10/2017
« Excellent little Hotel in the heart of London »

Wonderful hotel the staff was always gracious, helpful and funny! They often helped up grab late night wine bottles and had some very good suggestions. The rooms are small but VERY Comfortable and clean. We truly enjoyed our stay here and we will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel wonderful, the staff gracious, helpful and funny. It is a pleasure to hear you were delighted with the wine suggestions. We look forward to welcoming you back in the very near future. Kind regards, Victoria Mercure London Hyde Park.

TripAdvisor review
Couples - 21/09/2017
« Attractive hotel, bad service, good location »

We were away for 7 weeks and this was the worst value for money. No assistance with luggage when the staff were doing nothing. Breakfast had small side plates only for meals and they were dirty three times. Staff were confused. One morning the breakfast area was closed and we had to eat in the brasserie. 45 minutes later we ate after no service for 30 minutes. No one even checked that we were staying at the hotel. It is not enough to say its hard to get good staff if you want to be four star you have to have the service to match. One teabag in the room is not enough and to replace it when used with only one is beyond belief. A great location with many other hotels available. Stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us. I am delighted to hear you found the location quiet. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. Your feedback on the value for money and service received is important to us. Thank you. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Couples - 05/09/2017
« Our stay in London »

Really great place. We enjoyed our stay. Convenient to Paddington Station and the Under Ground. The staff was very helpful, especially when it came to how to understand the Under Ground. The room was comfortable and we slept like a couple of logs!

Our hotel has responded to the review
Our hotel has responded to the review

I am pleased to hear you found the hotel really great, the team friendly and helpful and the overall experience good. An oasis of calm in the centre of London, Talbot Square is a garden square of the type that typified London's architecture in the eighteenth and nineteenth centuries. I am delighted the hotel was perfectly located for your trip to London. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Couples - 26/08/2017
« Convenient quiet location, good rooms, great staff »

Located in Talbot Square near Paddington Station it has great access for the Tube and buses and walk to Hyde Park but it is very quiet and does not feel like it is near Paddington at all. Room was good size for London with comfy bed and nice amenities. Big surprise was a small refrigerator. We did not do breakfast nor use the bar. As a note, they were terrific about supplying us with ice when requested.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us, I am delighted to receive your feedback on the convenient quiet location, good rooms and great staff. I am pleased to hear you found the hotel nice, the team friendly and helpful and the overall experience good. I am delighted to hear your request for ice was immediately met. An oasis of calm in the centre of London, Talbot Square is a garden square of the type that typified London's architecture in the eighteenth and nineteenth centuries. I am delighted the hotel was perfectly located for your trip to London. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Business - 12/06/2017
« Excellent hotel close to Paddington station - just at your way to Heathrow airport »

Very good hotel. Fantastic breakfast. View outside the window (room 605) not so interesting, but is let say typical for hotels in London's downtown. restaurant's service on the dinner was liitle too slow, but generally is OK.

Our hotel has responded to the review
Our hotel has responded to the review

I am delighted to read your excellent comments. An oasis of calm in the centre of London, Talbot Square is a garden square of the type that typified London's architecture in the eighteenth and nineteenth centuries. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. We look forward to welcoming you back. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
Stephen G Business - 07/06/2017
« Great Stay »

My stay at the hotel was fantastic. I would recommend this hotel to anyone travelling to London. The rooms are small but perfectly designed, spotlessly clean and very comfortable beds. The hotel staff are great.

Our hotel has responded to the review
Our hotel has responded to the review

Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. Thank you once again for taking your precious time to review your stay, we look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

TripAdvisor review
once_upon_a_june Couples - 29/05/2017
« A series of misfortune poor service incidents »

I am a regular at Accor group, my decision to stay at Mercure was motivated by generally above good service levels wherever I go, now i should add, almost to that sentence. Booked a 5 night stay vacation stay with the wife, first trip after our marriage, this is how it went: - Booked a Family room to get slightly bigger room, used all my points to get some discount. - upon checking in, staff identified we are just a couple, hence, they offered to remove the extra bed ( a great gesture). - Room was in the lower ground, something they don't tell you about while booking. - bathroom had flies, black disgusting, inside the toilet and outside, tried to flush to get rid of.. didn't work. shower had hair on the floor... - called reception, told them bathroom is dirty, they came, checked, left, came back 5 min later saying we should change rooms as (some gibberish reasons) - Mercure switched us to a normal room (not family, aka cheaper) room on the ground floor, although at this stage I honestly would only imagine that any Hotel, would try to compensate with better, not downgrade with the same price. - Thats fine, we said, we are not here to spend our time at the hotel. - Room was good sized, but missing the luggage bench thing. - While leaving the hotel to go get lunch, I informed the reception that the room doesn't have a luggage rack, and requested if they can provide 2 of them. - When we got back we found one, big thank you, you barely did your job. - We stayed inside the room for a while, at one point, some maintenance guy, knocked and in less than 5 seconds decided to open the door, we didn't reply on time since I was in bathroom and wife sleeping, when i tried to block the door, the gentleman, instead of getting any sort of an apology, I got " you should have pressed the Do not Disturb Button" and tried to show me that click here get red outside. I tried to explain to him he should've waited more than 5 seconds, and the least he could do was apologize, at least out of courtesy, then enlighten me about that great technological advancement. - oh ya! the room had an amazing view on, nothing, basically the view was of the internal service shaft space, with pipes and all. - so we happily checked out the next day to a cheaper, much better hotel :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear once_upon_a_june, Thank you for sharing your experience at our hotel and my apologies for it not meeting your expectations. I would like to answer to some of your concerns as time has allowed us to improve, and our TripAdvisor reviews are a proof of our continuous efforts to offer our guests the best service possible. As you've mentioned, you have booked a family room, and these are set up for 2 adults and 1 child. It happens more often that not that guests book a Family room for 2 adults and arrive with children, hence the bed being present in the room when you checked in. When requested, we are more than happy to remove it. I can confirm that changes have been taking place in our cleaning staff and although our cleaning standards were never worrying, they are now backed up by very high scores from our guests in our internal Accor questionnaire. Unfortunately, as per my colleagues' report about the challenges you faced, we did not have rooms of a higher category available throughout your stay, hence the suggestion to move you to a Standard King Size bedroom on the ground floor. I assume this information may have sounded gibberish to you and please accept my apologies on their behalf if the message and constraints we were facing were not clearly explained to you. Regarding our maintenance staff entering your room too quickly, this incident has been discussed with the relevant team member. I can only apologize for this serious lack of attentiveness. Being in the city center, it creates a challenge in terms of bedroom view and I'm sorry that the only room available at the time was one of our quiet rooms on the ground floor. As the building is an agglomeration of historic Grade II Victorian houses it allows only vital changes to its construction and creates constraints when it comes to offer grand views of Talbot Square from all our rooms. Again, please accept my apologies on the behalf of the whole team for the challenges you faced. I hope you have enjoyed your stay in the much better hotel and perhaps you would like to let us know which one it is so we can look at it as a benchmark of service and product. The team has been working hard to become the best Mercure in the UK and your feedback is priceless. Again, thank you. Yours sincerely.

TripAdvisor review
Couples - 21/05/2017
« Away from the crowds »

This Mercure hotel is their newest in London and it shows. Only a two block walk from Paddington Station yet on a quiet park square. You leave congested streets and sidewalks to find this amazing hotel. I am Gold with the Accor chain and received an upgrade from a standard to a superior room. The staff could not have been more helpful and friendly and I would like to acknowledge Francisco for his help and assistance. The appointments are first class with comfortable bedding and ample storage space. In addition to the plentiful European outlets there were USB charging ports near the bed and desk. The room was quiet (until around 10 am when the cleaning staff started slamming doors) I do recommend this hotel but I wish it was my own little secret.

Our hotel has responded to the review
Our hotel has responded to the review

An oasis of calm in the centre of London, Talbot Square is a garden square of the type that typified London's architecture in the eighteenth and nineteenth centuries. I am delighted the hotel was perfectly located for your trip to London. Situated just minutes away from Paddington Station, the Mercure London Hyde Park Hotel has excellent transport links that whisk you straight to the legendary London sights of Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. Hyde Park, Oxford Street, Marble Arch, Notting Hill Gate and Kensington are all just short walk away. Your comments on the quiet location and wonderfully friendly and welcoming team are very well received. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director

TripAdvisor review
Couples - 15/04/2017
« Great »

Suite is Wonderfull. Drinks available and free A balcon with seats. ...greats to use the first sun of april The advice us for a typical pub restaurant ... great place to live like a local 😉😉😉 The localization is good Easy and ne near the circle tube

Our hotel has responded to the review
Our hotel has responded to the review

Your feedback is fantastic, thank you for your wonderful comments, The Mercure London Hyde Park offers 72 newly furnished and contemporary bedrooms in one of the most elegant and central boroughs of London. The hotel is situated overlooking a garden square, and each room is an oasis of calm and luxury equipped with full modern amenities. Designed with a modern and traditional British feel, the rooms feature complimentary high speed Wi-Fi, exclusive branded toiletries and laptop-sized safety deposit boxes to make your trip all the more enjoyable and relaxing. Your comments on the suite balcony is very well received, thank you. We look forward to welcoming you back in the near future. Kind regards, Sonya Young Operations Director

TripAdvisor review
Family - 13/04/2017
« Modern hotel with friendly staff »

When we arrived we were welcomed by two friendly members of the staff. The room was very clean and modern and included a "Handy" device. We did not use it, but visitors may find it very useful if they want to avoid using their own mobile phones abroad. The location close to Paddington station and Hyde Park is perfect for tourists. Our room was very quiet even though it was located close to the elevator. I would love to stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Our boutique hotel offers 72 newly furnished and contemporary bedrooms in one of the most elegant and central boroughs of London. The hotel is situated overlooking a peaceful garden square, and each room is an oasis of calm and luxury equipped with full modern amenities. Thank you for your fantastic comments on the Handy smartphone. We do hope to have the pleasure of welcoming you back to make best use of the device. We look forward to welcoming you back upon your next visit to London. Kind regards, Sonya Young Operations Director

TripAdvisor review
davecF9610ST Business - 08/03/2017
« Great staff & location »

Recently renovated in a stylish but comfortable way. Wonderfully helpful staff who followed up on our requests immediately. Decent restaurant attached to the hotel, too. We were on a short business trip for which the location, price and ambiance were perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your stay with us. It is a pleasure to receive your excellent comments. This boutique hotel offers 72 newly furnished and contemporary bedrooms in one of the most elegant and central boroughs of London. The hotel is situated overlooking a peaceful garden square, and each room is an oasis of calm and luxury equipped with full modern amenities. We are delighted to hear your positive feedback regarding the service received, we will endeavour to ensure all guests have a memorable stay with us. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director

TripAdvisor review
Michoel S Friends getaway - 03/03/2017
« London Hotel »

The picture of the property in the advertisement is misleading, it shows the whole block as a huge hotel, when its a very small hotel-2 little buildings, but the service was excellent, the breakfast is very nice and verity. Michael.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your precious time to review your recent stay with us. I am delighted you found the hotel service excellent, the breakfast nice and with great variety. Your feedback on the exterior image of the hotel is very well received, I am sorry to hear you feel this photograph of the hotel is misleading. Please be assured this was not our intention. I can assure you all images are verified as true representations of the hotel. Kind regards Sonya Young Operations Director

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