Hotel - Mercure London Hyde Park Hotel
Mercure Hotel Mercure Hotel

Mercure London Hyde Park Hotel

4.5/5 491 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,343 reviews

Our guest reviews for Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 491 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 12/12/2018 TripAdvisor review
« Reliable, efficient, comfortable »

Excellent, professional service at the reception (Lara). Comfortable rooms (however mine, 404, did have a broken keypad on the door). Convenient location near Paddington train station. Extremely pleasant design and vibe in the lobby area. Good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bergas2018 , We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Paul R. Families - 11/12/2018 AccorHotels certified review
« Terrible »

Very disappointing and no value for money. I checked in early and my room was not yet available. When I returned the room key was not readily available and the attending employee was not aware that I had already checked in. The room I had booked was not to the Mercure standard and there are better options in London when paying in excess of £300. At best this hotel is in the Ibis. I am more than happy to discuss this at the length with any level of Accor employee.

Mikiko Solo - 11/12/2018 AccorHotels certified review
« Good location especially if you need to go to Heathrow »

I am a repeater. The location is good, and staff is friendly. Tea/coffee machine is good. Only one thing is the corridor was a bit narrow.

Hoffman M. Families - 10/12/2018 AccorHotels certified review
« Decent »

The stay was decent

Family - 10/12/2018 TripAdvisor review
« Very poor »

I arrived early, so my room was not ready however the check-in process was completed. Upon my return, the room key was not prepared and the staff member was not aware of that I had already checked in. The room I had booked was at best a 2-star standard and not at the Mercure level I expect. There is no value for money at this location and better experience can be had elsewhere for over £300.

Paul L. Business - 09/12/2018 AccorHotels certified review
« Comfortable rooms, decent food »

Small but more than adequate hotel. Well placed for Oxford Street

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul L., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relation Manager

Mark S. Solo - 09/12/2018 AccorHotels certified review
« Clean but way too small »

Hotel was clean and stuff good. The room I booked was absolutely Tiny though! Could not even get both bags in to the space . The stuff very kindly moved me into a bigger room for my second and third night but charged me an extra £30 a night for this. However it was also difficult to control the temperature in the room and the pillows far too hard for my liking. Therefore slept very badly. Might be nice to have different types of pillows on bed to suit?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark McGregor S., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Drabinski Guest Relations Manager

Couples - 09/12/2018 TripAdvisor review
« A five star experience; a fantastic staff »

This was our second stay at this hotel, and we were very satisfied both times. It is conveniently located near the Paddington rail and subway stations. Our room, though smallish as you would expect in London, was well appointed, quiet, and kept immaculate by the housekeeping staff. The bed was very comfortable. The bathroom floor was heated, the shower stall quite large, and the towels sumptuous. The staff at reception were friendly, efficient and cheerfully responsive to special requests.We will definitely be back on our next trip to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George W, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Craig Business - 08/12/2018 AccorHotels certified review
« Great stay, friendly staff »

Comfortable room with good bed, clean bathroom, high quality shower. Breakfast was excellent. All the staff were friendly. I didn't get a welcome drink (I'm Accor Silver) and I did not query it - probably wouldn't have taken it anyway. Just highlighting that I was not offered it which felt like an oversight. Only a minor detraction from what was an excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craigwood Scott M., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Rowan Couples - 07/12/2018 AccorHotels certified review
« Nice rooms, good food, lovely staff let down by abysmal house keeping. »

Check in was fine, the room wasn't ready but we were given drinks vouchers as a courtesy. The first night wasn't too bad until the early morning when people started using the lift, the noise from lift woke us up early. We asked to change room, then left for the day, upon return we were given keys to our new room, upon entry the room wasn't ready it still had someone else's breakfast sat at the end of the bed and hadn't been cleaned. We complained to the manager and the room was then promptly cleaned, or so we thought. Upon closer inspection the sheets hadn't been changed and the floor hadn't been vacuumed. We complained again and were transferred to a third room, this was was mostly fine until we showered and found the drain to be clogged. We informed reception and maintenance did clear it. We were given complimentary breakfast as compensation. The breakfast was good and had a nice selection. The staff were ever friendly, and very apologetic about the problems. The house keeping staff during the rest of our stay didn't replenish the supplies (drinks, toilet roll etc) so we had to call down to get replacements. If the house keeping had done their job we would have given this hotel a 9/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rowan W., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Drabinski Guest Relations Manager

Sj Friends - 07/12/2018 AccorHotels certified review
« Great cozy hotel! »

Location was great. Check-in/Check-out was smooth. Staff were friendly. Room was excellent. I would recommend having a hot towels rack in the bathroom, we really needed that. Corridors are teally narrow! Room services was very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SJ A., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Stephane Business - 06/12/2018 AccorHotels certified review
« OK but rooms are tiny and had some cleaning issues »

for example I found an old sock (from previous customer) on the room chair... easy to find so not sure the room was properly cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane E., Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Drabinski Guest Relations Manager

Amanda Families - 05/12/2018 AccorHotels certified review
« Beautiful building in an excellent location but small rooms »

Staff were helpful and friendly and the historical building is very nicely renovated. Our rooms was tiny though and we didn't get an upgrade (gold member) since no other rooms were available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Sebastian Drabinski Guest Relations Manager

Anonymous Couples - 04/12/2018 AccorHotels certified review
« Fine room, courteous staff, breakfast poor »

We had a good nights sleep, the hotel was in a handy location and the room and public areas were clean and attractive. The downsides were that the single lift is inadequate and the breakfast at the brasserie was very disappointing. Poor quality and quantity, and the buffet was really unattractive and not refilled adequately. In addition the buffet looked a mess with spoons sticking out of jars and spillages/crumbs were not cleared very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giles H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Sebastian Drabinski Guest Relations Manager

Chris D. Business - 03/12/2018 AccorHotels certified review
« Very comfortable hotel near Hyde Park »

Excellent service and comfort, expected from the Accor brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Jessica Families - 03/12/2018 AccorHotels certified review
« Great staff and great location »

It was a nice stay. The hotel was conveniently located close to Paddington station and many restaurants. The breakfast was fantastic during weekdays but pretty bad during the weekend unfortunately. I would stay here during weekdays again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica T., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Letti Friends - 03/12/2018 AccorHotels certified review
« quick stop »

Mercure was super easy to find and easily accessed from Paddington Station/ Heathrow express. Check in was easy. A gentleman from France helped me. He was very nice and also helped with my luggage.The bed was very soft and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Spivey Jordan H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Joel S. Business - 30/11/2018 AccorHotels certified review
« Always a pleasure »

I thoroughly enjoyed my stay, as always.

Dvh Business - 29/11/2018 AccorHotels certified review
« Perfect! »

Perfect stay, nice location. Lara from the front desk was absolutely kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Durk V., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

An Friends - 27/11/2018 AccorHotels certified review

overpriced hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed N., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager MERCURE LONDON HYDE PARK

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