Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 858 reviews

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Mercure London Hyde Park Hotel - Image 1
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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  858 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Certificate of excellence 2024

Good location, poor customer service

Customer review rating 1.5/5

Patrick B. Couples - Confirmed reviews ALL

Our last night a fuse was blown in our room. Instead of moving us to another room immediately, we had to wait an hour for the staff to attempt to fix the problem and only have after trying to fix the problem were we moved. This happened at 10pm at night and we needed the outlets to work to be able to charge our phones. We only needed the new room for one night of sleep so I think we should have been moved immediately.

Dear Patrick B., We understand the inconvenience you experienced in your room due to the unexpected maintenance issue. It’s important to note that our team did their utmost to resolve the issue promptly. Despite being fully booked, we managed to move your room and even arranged for another guest to be accommodated in a different hotel. Maintenance issues are unforeseen and can occur without prior notice. Our team’s response was aimed at rectifying the problem as quickly as possible to minimize any disruption to your stay. We understand that you needed the outlets to charge your phones and we did our best to meet your needs in a timely manner. Your feedback is valuable to us and we will continue to strive to improve our services. We hope that despite this incident, you were able to enjoy the good location of our hotel. Kind Regards, Imed Chikhaoui

Excellent stay

Customer review rating 4.5/5

Robert G. Couples - Confirmed reviews ALL

From reception to room a great stay

Dear Robert G., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Imed Chikhaoui

It's OK but not great

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Your hotel is the only Accor one where I never get offered an upgrade as loyal Diamond member. The rooms are super small and given the not low price, the value for money is out off balance in my eyes

Dear Andreas W., Thank you for your review and for your loyalty as a Diamond member of Accor. We truly appreciate your continued patronage. We regret to hear that your recent stay did not meet your expectations. Unfortunately, due to the hotel being fully booked, we were unable to offer an upgrade during your stay. We understand that this may have been disappointing, but please know that our team always strives to accommodate such requests whenever possible. You were allocated the room type that you had booked, and we tried to add a special touch to your stay with complimentary chocolates and drinks. We’re sorry if these gestures did not enhance your experience as we had hoped. We acknowledge your feedback regarding the room size and value for money. We continually strive to improve our guest experience and your comments are invaluable in this regard. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Kind Regards, Imed Chikhaoui

Not what you pay for

Customer review rating 2.0/5

Kerrie Friends - Confirmed reviews ALL

Dreadful basement room with no space between beds to move. Entertainment package just a tv, advertised smartphone for use non existent, Alexa did not work, 2 robes instead of 3 & even though we asked for a 3rd was not received. Airport shuttle was just a taxi. Had to drag our bags ourselves up the stairs outside even though one of our party is disabled

Dear Kerrie C., Thank you for your feedback. We would like to clarify a few points regarding your stay. Firstly, you booked a family room and were allocated the exact room type that you had booked. When you raised your concerns with our team, we offered an alternative option of two rooms next to each other, with the second room being complimentary and no additional fees. However, this offer was declined. In terms of amenities, each room is equipped with a phone and an Alexa device, which is considered a smart device. We are not obliged to provide a smartphone, and the inclusion of Alexa is an extra touch from our side to enhance your experience. During your stay, you were offered complimentary drinks at the bar and a free breakfast, both of which you accepted without hesitation. Our team went above and beyond to make your stay comfortable. We value all feedback, but it’s important to note that the review posted does not fully reflect the efforts made by our team to address your concerns. We appreciate your stay and hope to have the opportunity to serve you better in the future. Thank you. Kind Regards, Imed Chikhaoui

Well located

Customer review rating 4.5/5

Sandra R. Solo - Confirmed reviews ALL

A lovely hotel in a quiet spot overlooking a small green square and only 5 minutes walk from Paddington Station. Friendly staff, comfortable room with all amenities. Wide range of food for breakfast. Highly recommend this hotel

Dear Sandy R., Thank you for your wonderful review. We’re thrilled to hear that you found our hotel well-located and enjoyed the quiet spot overlooking the green square. It’s great to know that our staff’s friendliness, the comfort of the room, and the wide range of food for breakfast added to your positive experience. We appreciate your high recommendation and look forward to welcoming you back on your next visit. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 671 reviews 9.8/10 Location
  • 954 reviews 6/10 Room
  • 773 reviews 8.1/10 Service
  • 11 reviews 8.1/10 WiFi
  • 560 reviews 3.9/10 Comfort
  • 297 reviews 6.6/10 Cleanliness
  • 222 reviews 7.9/10 Breakfast
  • 6 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.