Hotel - Mercure London Hyde Park Hotel
Mercure Hotel Mercure Hotel

Mercure London Hyde Park Hotel

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4.5/5 362 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 804 reviews

Our guest reviews for Mercure London Hyde Park Hotel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 362 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Philippe Families - 08/04/2018
« Nice but we were given the worst room in the hotel »

The hotel is very well located, it is clean and new. However, when we arrived, we were given a room on the first floor with the window next to the big air conditioning unit in the backyard (literally a few inches away behind the frosted glass so that the unit cannot be seen). The noise was more than a problem (with vibrations) and we were unable to sleep. The staff agreed to move us to an other room, but I had to insist a bit. I simply cannot understand why such a room can be proposed to customer (is it because I used points to pay the room?). The other room was very nice, but I find disappointing that I am put in such a room, especially being a loyal customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe D., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu

AccorHotels certified review
Jwaters Couples - 05/04/2018
« Missing the little extras »

The hotel itself is well presented and the staff were friendly (think it was a more senior manager that was the most unhelpful ironically). But the room was VERY small. I’ve stayed ina number of hotels in central London for the same price and some higher star ratings and this was the smallest room I’ve experienced. The room was well presented and storage was good. Just little things like only one pack of biscuits, no water provided, towels smelled terrible and musty. The shower cubicle door is difficult to close once in the shower. You can’t see full length in the mirror without standing directly next to the bed which means you’re about a half a foot away from the mirror! It describes it as 100m from Paddington stataion but that must be if you could walk through buildings! You need to go around to actually reach the hotel. I also requested a couple of things ahead of time and nobody got back to me. A shame as this was a special break after a tough few months and I came away feeling disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny W., Dear Philippe Deverchere, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu

AccorHotels certified review
David T. Couples - 04/04/2018
« Lovely experience. »

Friendly and helpful staff. Clean and tidy, nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bernadett Kovacs

AccorHotels certified review
Rebecca Friends - 03/04/2018
« Very enjoyable, the location was good. My only negative is that the room was too small. »

The personnel were exceptional. They helped us with whatever we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca B., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bernadett Kovacs

AccorHotels certified review
J M. Business - 01/04/2018
« Nice, clean hotel in a niece neighborhood »

Great hotel...will stay hear again and recommend staying here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Please do share your experience with other potential travelers by reviewing your stay on TripAdvisor. The team is working hard to become the Best Mercure in the UK and your feedback means the world to us. Sincerely, Bruna Vila Verde

AccorHotels certified review
Daniel Business - 31/03/2018
« Very nice hotel near Hyde Park »

Highly recommended hotel near Hyde Park. Rooms are clean and tidy but very small, good enough for 1-2 people. Breakfast is good and prepared from you a’la carte with some small buffet. Coffee is excellent, the best I had in hotel. And it’s 5 mins from Paddington.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel W., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
W. Couples - 31/03/2018

Impressive and excellent customer service. Very imperative and booked a cab for us to go to the theatre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Please do share your experience with other potential travelers by reviewing your stay on TripAdvisor. The team is working hard to become the Best Mercure in the UK and your feedback means the world to us. Sincerely, Bruna Vila Verde

AccorHotels certified review
John R. Business - 30/03/2018
« Exactly what I wanted »

Great location, since very near Paddington, very friendly and welcoming staff, quiet pleasant and modern room. Just what I wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Allen Business - 29/03/2018
« Enjoyable Stay - but hotel cars?? »

I very much liked all aspects of the hotel. Two instances where booked hotel cars were not so good. On both occasions we asked that credit cards be used to pay the driver. In the first case the driver asked how were we going to pay, and when we said card he could not oblige as no machine and wanted cash, offering to stop at a cash point. I eventually paid cash, and a receipt issued. Discussion with supportive reception staff on return later that day re this issue where the hotel car operator was contacted. Next booking was stressed that card payment only. Driver asked for cash and I eventually paid by card but without a machine. Instead he phoned someone and gave my details over the phone. Most unsatisfactory as I did not know who he was talking to. Reluctantly issued a receipt asking why I needed a receipt when I had just paid by card. Really?? These events shadowed this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen M., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry to hear about the poor experience with the taxi company, i would like to inform you that unfortunately we do not manage the them and your feedback is very important to us so we can investigate and follow up in order to avoid unpleasant situations for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Trev Couples - 28/03/2018
« Mecure Talbot Square »

All the staff that we had interaction with were excellent and added to a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Sdm Couples - 28/03/2018
« Business with time for a break »

The Hotel is located in a great spot with easy access to the various transport options. Although the rooms a little small for an extended stay like mine it is still manageable due to the recent renovations which seem to have been completed recently and are of quality.. The staff are absolutely wonderful with a special mention for Bernadette.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni Sandro D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Anon Business - 27/03/2018
« Convenient location. Clean and modern standard rooms that are very small. Poor quality breakfast. »

Well located hotel and room was clean and modern with adequate facilities but I was fortunate I was the sole occupant. It would have been uncomfortably small for a couple (despite being marketed as a ‘double’). Breakfast was disappointing - although not busy certain bakery items had run out and despite a ‘full english’ being on the menu no mustard (english or otherwise) was available to go with it (an essential accompaniment to an english breakfast). the ‘hot’ food was in fact lukewarm. Next time I will probably breakfast at one of the several available nearby alternatives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel J., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. I am so sorry to hear that you were disappointed with the breakfast, i have taken your comments on board and will look into it. Also, i am so sorry to learn about staff not being attentive, i can assure that this is not the level of customer services we provide. Your feedback feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Anonymous Couples - 26/03/2018
« Lots of staff but smiles only no real help »

Seems to be lots of staff but ask a question on theatre tiks get answer of go to internet or tv remote not working get an o really response, i guess next guest can try

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Baillie, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly can you provide me more feedback on ha… to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu

AccorHotels certified review
Janet H. Families - 26/03/2018
« Wonderful staff »

Fantastic friendly helpful staff. Rooms are small, but very clean and comfortable. Great breakfast. Highly recommended. Luggage storage a amall problem..would be nice if out of room storage of large empty cases was offered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we H. your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Anonymous Business - 24/03/2018
« Good enough »

Good enough for a night’s sleep. Having rooms in the basement is weird. Would normally have made a fuzz but this time I just needed the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per S., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For next time kindly let us know so we can allocate a room on the upper floor and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu

AccorHotels certified review
Silvina Business - 24/03/2018
« lovely short stay »

i loved the location, staff and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvina D., Thank you for taking the time to share your experience. I am very glad to see you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards,Natalia Negomireanu

AccorHotels certified review
Anonymous Couples - 21/03/2018
« Very bad »

We stayed one night at the Mercure Hotel on Talbot Square between two international flights. The room was extremely cold. It was zero degrees outside, but, for some reason, the patio doors in the room were open. Heating was not working properly and, after two hours, the room was still very cold. The receptionist offered us a portable heater. However, the room was so small that there was no place to position the heater without it being a fire hazard. After that, the receptionist offered us another room. This second room was not pre-heated also, therefore it was just as cold as the first room. At this point, we only had a few hours to sleep between our flight, so we gave up and just went to sleep in the first room with our clothes on. In the morning, it became clear why the patio doors were open: a terrible smell was coming out of the bathroom. It made us wonder. The receptionist obviously knew about the room’s problems. Why didn’t he just offer us the second room from the start (the room was in the same category, in fact it was featured in the photo when we booked online)? In sum, instead of having a restful night between our flights we were hoping for, we were barely able to sleep at all. One would think that a global brand like Accor would care about customer retention (unlike an average hotel in London that doesn’t depend on returning customers or care about online ratings, having so many tourists coming to London). We have stayed at Accor hotels all around the world, especially when traveling for business. After this literally chilling experience, we will certainly think twice before booking one of the Accor hotels again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna G., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to offer you 25% discount and complimentary breakfast for your future reservation and of course we will allocate you a room on the upper floor. If there's anything else i can do for you please do not hesitate to contact me on ha… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu Reception Manager

AccorHotels certified review
Anonymous Business - 21/03/2018
« OK experience »

OK experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendysthr R., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so sorry to hear that you had an average welcome , could you please provide me more feedback on ha… so i can investigate further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia Negomireanu

AccorHotels certified review
Anonymous Couples - 21/03/2018
« Goid for a short stay »

Great staff, had problem with the shaver socket in two rooms, it felt lile i was in.a dolls house? Cramped corridors and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqui A., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your comments and we will look into it accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

AccorHotels certified review
Joel S. Business - 20/03/2018
« Another great stay. »

It is always a pleasure, especially because Mercure Hyde Park is always my base in my frequent trips to London. It is really well kept, clean, cheerful. The staff is always eager to help whether with routine matters or more serious problems. I feel I am treated like a member of the familt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joel Sachs, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Negomireanu

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