Mercure London Hyde Park Hotel 4 stars

TripAdvisor rating 4.5/5 718 reviews
Mercure London Hyde Park Hotel
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+ 14 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Three minute walk from Paddington station

  • In-house bar & restaurant serving authentic local dishes

  • Three dedicated meeting rooms for up to 26 guests

  • Leisure facilities including gym and more

  • 15 minutes from Heathrow Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square
Paddington
W2 1TS
london
united kingdom

Tel: +442078352000

Fax: (+44)20/73417676

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON UNDERGROUND :   FOUR TUBE LINES PADDINGTON

  • By plane

    HEATHROW AIRPORT At 24.14km / 15 miles

  • By train

    PADDINGTON STATION At 0.16km / 0.1 miles

GPS :51.515033, -0.174291

Our accommodations

Family Room

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Room with 1 King or 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 1
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Junior Suite with 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

London Street Brasserie

Type of cuisine: Other cooking style

All day dining restaurant open for breakfast, lunch and dinner each day

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Fully stocked bar, serving light meals and Bar snacks until 23:00 GMT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 55

  • Maximum capacity: 26 people

  • Maximum banquet capacity: 26 people

Find out more

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,057 reviews

tripadvisor

TripAdvisor Rating 4.5/5

718 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

average

TripAdvisor rating 4.5/5

David T Business - 17/10/2019 TripAdvisor review

very small room, no place to put a suitcase, unable to use Accor card in restaurant and did not receive a receipt on leaving. Promised to send a receipt but still waiting for it to arrive the bar was very small and next to reception so difficult to get service

Day Stay

TripAdvisor rating 4.5/5

272garryj Couples - 14/10/2019 TripAdvisor review

Availability of a short-term stay was much appreciated and provided comfort ahead of a return journey from London. Staff were friendly and provided assistance when required. Adjoining café was welcomed.

Great as always.

Customer review rating 4.3/5

Joel S. Business - 11/10/2019 AccorHotels review

It was, as always, very comfortable and pleasant. This hotel is always my base in London.

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay this time as well. It is always a pleasure to see returning guests and it’s great to note that you like to hotel and the service we provide. We hope to see you again very soon. Sincerely, Sebastian Drabinski Guest Relations Manager

Very comfortable and well attended

Customer review rating 4.3/5

Bill E. Couples - 10/10/2019 AccorHotels review

Room clean and comfortable, staff attentive, location great. Breakfast in the downstairs dungeon very poor.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Nice quiet room.

Customer review rating 4.3/5

John Friends - 09/10/2019 AccorHotels review

The 13 day stay was very pleasant and the staff were helpful and friendly. The maids did a very fine job. I wish the room was slightly larger for that length of stay. The lighting was poor for reading so possibly that can be improved. The sink in the bathroom does not drain with the lid in place. We had to remove it during the day. This should be fixed. The weekday breakfasts were nice but not up to the quality of some of the comparable hotels. The weekend brunch was much more enjoyable.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Nice hotel for short stay

Customer review rating 4.3/5

Gytis Friends - 07/10/2019 AccorHotels review

Rooms are new, clean and comfortable. Tea/coffee facilities were a nice touch. Helpful staff. We arrived at 10 am and our rooms was ready. We've booked 4 privilege rooms. All 4 rooms were located at the basement (-1) floor. 2 of them were bigger size as was descriebed on the site, other 2 were very small (like standart room), just small outdoor space was added with 4 walls view. We spent 3 nights at the hotel. 2 mornings breakfast was served on -1 floor in the room like 2 stars hotel looks like. Only 3d day breakfast was served in the brasserie on the ground floor, which was nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. We were delighted to hear that you had enjoyed your breakfast dining experiences with us. We look forward to welcoming you back to Mercure Hyde Park Hotel again in the not too distant future and, in the meantime, I take this opportunity to wish you all the very best for the year ahead. Yours sincerely, Sebastian Guest Relations Manager
Customer review rating 4.3/5

Anonymous Solo - 06/10/2019 AccorHotels review

Good stay but I was very disappointed with the check out. I had asked for a late check out until 3pm and the hotel insisted to give me until 2pm and I paid the extra hour. It is not for the 20£ i paid, but I find it disrespectful to pay a one hour late check out to a loyal Accor Gold Member

Dear Guest, Thank you for choosing Mercure and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding your check in experience or our service. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Please rest assured that we will be dealing with the issue you experienced internally and will take the necessary measures in order to ensure that such will not happen in the future. I do hope that your recent stay has not deterred you from staying with us or any of our partner brands in the future. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us. Best regards Sebastian Drabinski Guest Relations Manager

Had to upgrade room

Customer review rating 4.3/5

Jeremy B. Couples - 06/10/2019 AccorHotels review

Initial room was small and window faced a building void with noisy machinery below. It took quite a lot of pushing management and alternative rooms were of similar quality. Upgraded to a suite only after we offered to pay more money. I am an Accor member and would have expected a free upgrade which clearly could have been possible.

Dear Guest, Thank you for choosing Mercure and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Please rest assured that we will be dealing with the issue you experienced internally. I do hope that your recent stay has not deterred you from staying with us or any of our partner brands in the future. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us. Best regards Sebastian Drabinski Guest Relations Manager

Fab location.

Customer review rating 4.3/5

Gary M. Couples - 05/10/2019 AccorHotels review

Fab location for all we needed in London.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Disappointing

Customer review rating 4.3/5

Anya Families - 04/10/2019 AccorHotels review

Disappointing. The level of service was appalling - our room was not cleaned and at 4pm we had to contact reception to ask for it to be cleaned. The front desk ladies in particular were so rude and unhelpful. I will not be returning to this hotel.

Dear Guest, Thank you for choosing Mercure Hyde Park Hotel and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding your stay experience and our service. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Please rest assured that we will be dealing with the issue you experienced internally and will take the necessary measures in order to ensure that such will not happen in the future. I do hope that your recent stay has not deterred you from staying with us or any of our partner brands in the future. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us. Best regards Sebastian Drabinski Guest Relations Manager

Dissatisfied

Customer review rating 4.3/5

Ian M. N. Business - 02/10/2019 AccorHotels review

The hotel is in good condition and a good location . The room was booked through booking.com And the agreement was that the room would be paid for on arrival...the room charge was debited the day before I arrived.. When i went to check out the receptionist refused to believe this even though I could show him proof . Eventually the manager came and talked with his finance people who could the charge had been taken , the whole process took 40 mins . I then did not have any time for breakfast..which i had paid for . I also had problems to get an invoice ...

Dear Mr M., Thank you for taking the time to review your recent stay at Mercure Hyde Park Hotel. Your feedback is highly valued and appreciated as it is the best way for us to constantly evolve and improve. We aim to provide an exceptional service in every aspect of the guest experience, and I am sorry to read that you did not find this to be the case on this occasion; however, I am pleased to know that most other aspects did meet your expectations. I look forward to welcoming you back to the hotel very soon. Sincerely, Sebastian Drabinski Guest Relations Manager

Overall enjoyable with a couple improvements

Customer review rating 4.3/5

Graeme Couples - 02/10/2019 AccorHotels review

Overall an enjoyable and relaxing trip. A couple of suggested improvements: 1) the breakfast on the Monday in the Brasserie was much nicer than the buffet served in The Serpentine room on Saturday and Sunday: and 2) we did not appreciate getting a knock on the door at 8am on the Monday to ask when we leaving so that the room could be cleaned.

Dear Guest, Thank you for taking the time to review your recent stay at Mercure Hyde Park Hotel. Your feedback is highly valued and appreciated as it is the best way for us to constantly evolve and improve. We aim to provide an exceptional service in every aspect of the guest experience, and I am sorry to read that you did not find this to be the case on this occasion; however, I am pleased to know that most other aspects did meet your expectations. I look forward to welcoming you back to the hotel very soon. Sincerely, Sebastian Drabinski Guest Relations Manager

Nice short stay

Customer review rating 4.3/5

Chris S. Solo - 01/10/2019 AccorHotels review

Smooth check-in, cosy and comfortable room, friendly staff. Room could have been cleaner.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Good location but very loud room

Customer review rating 4.3/5

Melissa Couples - 01/10/2019 AccorHotels review

The room we had was so loud all night long that it was difficult to sleep. My husband was very ill and needed sleep, but we were kept up all night by the sounds of people walking, pipes, etc.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services and facilities are perceived and experienced by our guests. It is noted that you had been disturbed by external noise, which is most regrettable, and for this I would like to extend our sincere apologies. Whilst writing, I trust that overall you had enjoyed your trip to London. I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Sincerely, Sebastian Drabinski Guest Relations Manager

Very nice staff

Customer review rating 4.3/5

Susan Business - 30/09/2019 AccorHotels review

Room was small but well kitted out. No view - just if internal ducting so felt a bit claustrophobic. Room had good amenities. Most of all your staff were welcoming and friendly

Dear Susan W., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive contractive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Ok

Customer review rating 4.3/5

Dick S. Families - 30/09/2019 AccorHotels review

Good hotel. Very small rooms. Inconvenient to get in and with toilet door and room door competing for the same space.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Drabinski Guest Relations Manager

Nice hotel with good service

Customer review rating 4.3/5

Philip C. Families - 30/09/2019 AccorHotels review

good location and nice room that we enjoy the stay there

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Extremely small room, but very clean.

Customer review rating 4.3/5

Anonymous Couples - 26/09/2019 AccorHotels review

Room was much much smaller than anticipated. Upon checking in, Receptionist/Front Desk person told us that our room on the 5th Floor had a view of the Park. As it turned out we had a great view of the parapet wall topped with spikes to keep the pigeons from having a view of the Park. The other item which I found troublesome was a neighbor three door up from the hotel who parked all of their trash and construction debris on the curb which made the neighborhood and the hotel look ‘trashy’. If I managed the Mercure, that trash pile would not be tolerated!

Dear Mr Z., Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Best Regards, Sebastian Drabinski Guest Relations Manager
Customer review rating 4.3/5

Vince C. Business - 26/09/2019 AccorHotels review

Rooms were well-appointed. Front desk service was excellent. Nice to have restaurant for quick and hearty breakfast. Elevator was slow and small- took stairs to 4th floor several times

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

We’ve been treated like crap

Customer review rating 4.3/5

Thiago S. Families - 26/09/2019 AccorHotels review

I am writing due to a double charged payment. The credit card used at the moment of booking was cloned here in Brazil. For this reason, it was necessary to cancel the old one and get a new one with the bank, being the last showed at the check in moment. Even though we have showed to the manager that the charge has already been done, the hotel’s crew charged us again, based on the local policy that, at the moment of the check in, it is necessary to show the credit card used while booking. They said that we would receive an email asap confirming a refund, so as the refund in 15 days free. It all happened 10 days ago, and we are still waiting for the email at least. I have already sent an email, unanswered, and called. Nevertheless, we did not receive any formal response and we have already paid almost 3 thousand pounds twice! What a completely shame, giving us headache daily. I’m writing to complain and ask, gentility, to receive a formal response providing specifics regarding the refund process and timeline. Could someone help me? Look forward to hearing from you, Thiago R C S. Ps.: both cards are in the name of Silvana L R C S.

Dear Guest, Thank you for choosing Mercure and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations regarding your check in experience. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Please rest assured that we will be dealing with the issue you experienced internally and will take the necessary measures in order to ensure that such will not happen in the future. I do hope that your recent stay has not deterred you from staying with us or any of our partner brands in the future. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us. Sincerely, Sebastian Drabinski Guest Relations Manager
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