Mercure London Hyde Park Hotel 4 stars

TripAdvisor rating 4.5/5 725 reviews
Mercure London Hyde Park Hotel
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Hotel extras

  • Three minute walk from Paddington station

  • In-house bar & restaurant serving authentic local dishes

  • Three dedicated meeting rooms for up to 26 guests

  • Leisure facilities including gym and more

  • 15 minutes from Heathrow Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square
Paddington
W2 1TS
london
united kingdom

Tel: +442078352000

Fax: (+44)20/73417676

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON UNDERGROUND :   FOUR TUBE LINES PADDINGTON

  • By plane

    HEATHROW AIRPORT At 24.14km / 15 miles

  • By train

    PADDINGTON STATION At 0.16km / 0.1 miles

GPS :51.515033, -0.174291

Our accommodations

Family Room

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Room with 1 King or 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 1
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Junior Suite with 1 King Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

London Street Brasserie

Type of cuisine: Other cooking style

All day dining restaurant open for breakfast, lunch and dinner each day

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Fully stocked bar, serving light meals and Bar snacks until 23:00 GMT

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 55

  • Maximum capacity: 26 people

  • Maximum banquet capacity: 26 people

Find out more

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.5/5

725 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

average

TripAdvisor rating 4.5/5

David T Business - 17/10/2019 TripAdvisor review

very small room, no place to put a suitcase, unable to use Accor card in restaurant and did not receive a receipt on leaving. Promised to send a receipt but still waiting for it to arrive the bar was very small and next to reception so difficult to get service

Dear David T, Thank you for your comments. I regret to note your dissatisfaction regarding the size of the room. We do offer a range of bedroom categories offering various sizes. There is also under bed storage in the rooms were bags can be stored. I am sorry your Accor card was not accepted in the restaurant and that you were not given a receipt. Please rest assured I will speak to the team. We hope to have the pleasure of welcoming you again. Kind regards, Janine H. Weiss General Manager

Day Stay

TripAdvisor rating 4.5/5

272garryj Couples - 14/10/2019 TripAdvisor review

Availability of a short-term stay was much appreciated and provided comfort ahead of a return journey from London. Staff were friendly and provided assistance when required. Adjoining café was welcomed.

Dear 272garryj, Thank you for your comments. I am delighted that you enjoyed your brief visit at Mercure London Hyde Park and we hope to have the pleasure of seeing you again soon even if it’s for a few hours only. Kind regards, Janine H. Weiss General Manager

Nice hotel perfectly located just a walk away from Paddington station

TripAdvisor rating 4.5/5

Manu P Family - 05/07/2019 TripAdvisor review

Nice cosy hotel, rooms are comfortable even if not large they offer everything you can expect fr[m such a category hotel. The personnel is really kind and helpful. Don't hesitate to give it a try but book it early to get better deals.

Dear Manu P, Thank you for your 5 star review. I am delighted you enjoyed your stay at Mercure London Hyde Park. It means a lot that you have identified the team as kind and helpful, my team are delighted with your praise. Indeed, the earlier you book the cheaper it will be. We hope to see you here again very soon. Kind regards, Janine H. Weiss General Manager

Nice location, efficient when hitting London

TripAdvisor rating 4.5/5

Mathijs F Business - 21/06/2019 TripAdvisor review

Good place to stay but higher priced than most Mercure Hotels. However, it is really a 2 minute walk from Paddington Station where the Heathrow Express has its final destination. We had a frontroom and no issues with Traffic noice. Excellent staff, very pleasant place to stay.

Dear Mathijs F, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager

Excellent as usual

TripAdvisor rating 4.5/5

Voyage48999014022 Business - 08/04/2019 TripAdvisor review

As usual the service and attentiveness of the team at the Paddington Mecure, Hyde Park was impeccable. Sebastian and team always make you feel at home and no request is a problem, especially helpful is Renata (who will be sadly missed while on maternity leave), Baron and Carlos..

Dear Voyage48999014022, Thank you for the great review of our hotel! We are glad that you enjoyed your stay this time as well. It is always a pleasure to see returning guests and it’s great to note that you like to hotel and the service we provide. We hope to see you again very soon. Sincerely, Sebastian Guest Relations Manager

Nice hotel

TripAdvisor rating 4.5/5

OnAir48701433039 Couples - 22/03/2019 TripAdvisor review

Decent location, funky interior, friendly helpful staff. The rooms are quite small but adequate and the breakfast is a reasonable standard. There are quite a few bright LED lights that cannot be turned off in the room, one green light which lights up the smoke detector above the main door was just too bright.

Dear OnAir48701433039 Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the canter of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Guest Relations Manager

Excellent stay

TripAdvisor rating 4.5/5

NorthStar41233940622 Business - 10/03/2019 TripAdvisor review

i enjoy my stay very much. Only little concern in Housekeeping issue. Like did not replenish the small towel. And refill the used water bottle to my room(ie the bottle of water has been drunk by other & put in my fridge)

Dear NorthStar41233940622, Thank you for your 5 star review. I am delighted you enjoyed your stay at Mercure London Hyde Park. I am sorry to read that housekeeping did not replenish the water and towels and I will speak to the team about it. We very much hope to have the pleasure of welcoming you again. Kind regards, Janine H. Weiss General Manager

Moyen

TripAdvisor rating 4.5/5

Nomad59429870942 Family - 09/03/2019 TripAdvisor review

The hotel is clean but very small. Many rooms have no view. The staff is kind. But at the reception, I had impression, they had not much experience. The hotel is too expensive for the quality provided.

Dear Moyen, Thank your for taking the time to provide us with your feedback. Most of our rooms overlook the garden square and rooms which are located on the lower ground floor are bigger in size and appreciated by guests who travel with more luggage. I am sorry you felt the reception team had not much experience. Please rest assured new team members undergo extensive training before serving our customers but it takes some time to gain the required experience and on the job training can therefore not be avoided. Once again, thank you for your comments and we hope to welcome you back in the not too distant future. Kind regards, Janine H. Weiss General Manager

Good hotel in London Paddington

TripAdvisor rating 4.5/5

245jd Family - 06/02/2019 TripAdvisor review

Good hotel well located close to Paddington station.Room 104 "Pearl Suite" is excellent (much better that the 102, family room)The breakfast is better than last year even if the breakfast room is a bit messy.The restaurant offers a good fish and ships.

Dear 245jd, Thank you for sharing your experience with us. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to delivering our guests an excellent service. Kind regards, Sebastian Guest Relations Manager

small and noisy

TripAdvisor rating 4.5/5

Sunshine06008749738 Family - 22/01/2019 TripAdvisor review

Nice hotel, good location; that is it. Standard double rooms are a joke, if you want to change your mind, it might be better to step outside, there is not enough room inside. Superior double rooms are slightly better. The hall-way is far to narrow and the single lift, which is used by guests and cleaning staff, is small and slow. To the point , you might be quicker using the stairs.

Dear Sunshine06008749738, Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. We do have different types of rooms available when you could select at the time of booking. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Guest Relations Manager

Wonderful stay

TripAdvisor rating 4.5/5

Road40260618490 Friends getaway - 18/01/2019 TripAdvisor review

Very clean room and friendly staff just around the corner from Paddington station and in the other Direction Kenningston Gate station. Loved the heated tile floors in the bathroom and all the plugs for phones made it so easy to charge.

Dear Road40260618490, Thank you for taking the time to review your recent conference experience with us. It is great to read that overall you enjoyed the experience with us. I will be sure to pass on your kind feedback to our team members. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us, please do feel free to contact should you require any further or additional assistance. Best regards Sebastian Guest Relations Manager

A fantastic discovery in London.

TripAdvisor rating 4.5/5

Symeon64 Business - 21/12/2018 TripAdvisor review

I recently travelled to London for a business meeting and the booking was made by a business associate. Truthfully I had doubts as I have stayed in many hotels over the years both branded and not and my experience was mixed. Many tired hotels, impersonal, uninterested staff and so on. The experience started with my arrival on a Sunday evening. A great welcome by warm and friendly staff. Then the room (so unjustified by the sample pictures on the web) was great. New features, clean, quiet great mattress, big TV, a NESPRESSO machine... WOW. The experience continued for all days I was there. As for location, 7 minutes walk from Heathrow Express, next to the tube, lots of places around. I thought maybe I should keep this only for me but it would not be fair. Highly recommended and a hotel I am definitely going to use again.

Dear Symeon64, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager

Poor Sound isolation

TripAdvisor rating 4.5/5

HusainJB Business - 18/12/2018 TripAdvisor review

Small rooms, very poor sound isolation from all room sides. Rooms are nice decorated, housekeeping service should improve.Location is quiet good place , they offer you travel buddy internet and free calls for free but they don't mention it in the room description.

Dear HusainJB, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Drabinski

Reliable, efficient, comfortable

TripAdvisor rating 4.5/5

bergas2018 Business - 12/12/2018 TripAdvisor review

Excellent, professional service at the reception (Lara). Comfortable rooms (however mine, 404, did have a broken keypad on the door). Convenient location near Paddington train station. Extremely pleasant design and vibe in the lobby area. Good breakfast buffet.

Dear Bergas2018 , We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Very poor

TripAdvisor rating 4.5/5

racha_number6 Family - 10/12/2018 TripAdvisor review

I arrived early, so my room was not ready however the check-in process was completed. Upon my return, the room key was not prepared and the staff member was not aware of that I had already checked in. The room I had booked was at best a 2-star standard and not at the Mercure level I expect. There is no value for money at this location and better experience can be had elsewhere for over £300.

Dear racha_number6, Thank you for taking your time to review your recent stay with us. I am sorry to hear that your key was not prepared upon your return. We usually get good comments about our rooms even though some are compact, I am sorry we were not able to meet your expectations. We hope you will not judge us solely on this experience and will give us the opportunity to welcome you again. Yours sincerely, Janine H. Weiss General Manager

A five star experience; a fantastic staff

TripAdvisor rating 4.5/5

George W Couples - 09/12/2018 TripAdvisor review

This was our second stay at this hotel, and we were very satisfied both times. It is conveniently located near the Paddington rail and subway stations. Our room, though smallish as you would expect in London, was well appointed, quiet, and kept immaculate by the housekeeping staff. The bed was very comfortable. The bathroom floor was heated, the shower stall quite large, and the towels sumptuous. The staff at reception were friendly, efficient and cheerfully responsive to special requests.We will definitely be back on our next trip to London.

Dear George W, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Perfect hotel for a city stay.

TripAdvisor rating 4.5/5

Tom F Couples - 17/11/2018 TripAdvisor review

Very friendly staff. Room was spacy (for London) and nicely decorated. Comfortable bed and modern bathroom with walk in shower. Better room category looks into a patio which I don't like. Got a room with view to park instead. Breakfast is buffet plus order e.g. pancake full English breakfast. Location is quiet and close to tube station Lancaster and Paddington so it is easy to reach all attractions. There are many hotels in the area so one will find restaurants pubs and shops nearby. It seems the area is safe. Recommendation for tourists and business.

Dear Tom F, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager MERCURE LONDON HYDE PARK ________________________________________ 8-14 Talbot Square London, W2 1TS United Kingdom ________________________________________ T +44 (0) 207 262 66 99 E-mail : guestrelations@lth-hotels.com mercure.com accorhotels.com

Great hotel in nice quiet area

TripAdvisor rating 4.5/5

DJDSouthend Solo travel - 13/11/2018 TripAdvisor review

This hotel is near Paddington Station. A short walk to Marble Arch and Oxford Street. Underground is nearby. Staff very helpful. Good choice for breakfast. The hotel has recently undergone a refurb which makes it stand out from the others in the area

Dear DJDSouthend, Thank you for sharing your experience with us. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to delivering our guests an excellent service. Best Regards, Sebastian Drabinski Guest Relations Maneger

Great Stay for Business

TripAdvisor rating 4.5/5

Paradise17222476123 Business - 11/11/2018 TripAdvisor review

Stayed for business for a few days. The location of the hotel is very good - 1 minute from Paddington station and about 6 minutes from Lancaster Gate station. The breakfast is excellent and very rich. Gym was well equipped and not crowded.

Dear Paradise17222476123., Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. The Hotel is indeed very conveniently located for travelling to Heathrow via Paddington Rail service. Our in-room facilities are tended to with great care; our staff being the true asset of our operation. Customer care is very important to us and our daily mission is to make sure that our guests have a memorable stay while feeling welcome and comfortable at all times. I am glad that the team contributed to make your stay so enjoyable. Allow me to thank you once again for sharing your feedback with us and I look forward to welcoming you again at Mercure Hyde Park Sincerely, Sebastian Drabinski Guest Relations Manager MERCURE LONDON HYDE PARK ________________________________________ 8-14 Talbot Square London, W2 1TS United Kingdom ________________________________________ T +44 (0) 207 262 66 99 E-mail : guestrelations@lth-hotels.com mercure.com accorhotels.com

Nice hotel with improvements required for a Mercure

TripAdvisor rating 4.5/5

Mobile801994 Couples - 03/11/2018 TripAdvisor review

Hotel with a fresh look, services would require some improvements. Weekend breakfast falls below the quality of the weekday breakfast (different locations). Beds are not very comfortable, We booked a superior room, but Nespresso capsules were not refilled every day, neither was the minibar. Also pay attention to the payment process, they have made some errors. But other than that, it is a neat & clean hotel in a good location, yet still silent area.

Dear Mobile801994, Thank you for your feedback. We will work hard to rectify the challenges you faced during your stay. Yours sincerely.
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