Hotel - Mercure London Hyde Park Hotel
Mercure Hotel Mercure Hotel

Mercure London Hyde Park Hotel

4.5/5 584 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,565 reviews

Our guest reviews for Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 584 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
. Families - 15/03/2019 AccorHotels certified review
« Very friendly and always helpful staff »

The staff, including the manager, of course, are very friendly and always go that extra mile to keep you happy. The rooms could be a bit more spacious, but otherwise well equiped and overall comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin Mr M., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Anonymous Business - 14/03/2019 AccorHotels certified review
« Confusing. »

I found the room so tiny, among other problems such as the chair, that didn't roll on the carpet. The room wasn't available when I arrived, there was no remote controll for the TV in the room, no menu for the room service and it took a long time to the issues to be solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cantarela Matheus L., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Pål A. Business - 14/03/2019 AccorHotels certified review
« Very nice stay. Friendly staff, good breakfast. »

I loved it! Room a bit tiny, but worked well for me. Nice atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pal A., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Matt Business - 14/03/2019 AccorHotels certified review
« Great location, great hotel, great staff »

It's sometimes the little touches that really make a difference. The smile at reception, the chocolates and fruit in the room, the heated floor in the bathroom. While this was a business trip, it is lovely to be able to unwind and enjoy one's stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt B., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Lucetta C. Business - 12/03/2019 AccorHotels certified review
« enjoy »

overall service is excellent. Only few problem on the housekeeping . Like forget to refill the hand towel one bottle of drinking water has been drunk by other guest but still refill for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucetta C., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will personally share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back very soon. Sincerely, Lourdes Reception Manager

Trevin R. Couples - 11/03/2019 AccorHotels certified review
« AMAZING!!! »

We stayed at the Mercure Hyde Park twice during our recent visit to London (other stay was out near the O2 for a work conference). Our Mercure stay was phenomenal. I can mainly attribute my satisfaction to the staff, Renata especially. She did it all! She welcomed us at check-in, she made us drinks, she offered to help us hail a Black Cab... And when we mentioned returning later in the week, she made note and welcomed us back heartily, even upgrading our room to the Topaz Suite (her favorite in the hotel). I have to agree with her. Our stay in the Topaz Suite was fantastic. We enjoyed the extra space and the cute balcony overlooking the local park. It made our experience memorable and we really felt like we were in London and not a box hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevin Leigh R., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive such of lovely feedback, thank you for taking the time and for your kind words about Renata. Renata will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lourdes Reception Manager

Noor K. Couples - 11/03/2019 AccorHotels certified review
« Miss »

I was welcomed very nicely once entering the hotel - considering I booked it very last minute, the reception staff were exceptional at getting all the documents, keys and vouchers ready for me. I had requested an upgrade (being a Gold Member) and was informed that I was already given one! The room was lovely, clean and we had a very comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noor K., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. We are delighted to read that you have enjoyed your stay with us and thank you very much for your kind words regarding our team, we are very proud of every single member. We look forward to welcoming you back very soon for another great stay! Sincerely, Lourdes Reception Manager

Guest Solo - 11/03/2019 AccorHotels certified review
« Location »

Great Location! Very nice reception staff! (Regis and Lara)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus Z., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback, especially about our team. Thank you for taking the time and we look forward to welcoming you back very soon to our Hotel. Sincerely, Lourdes Reception Manager

Business - 10/03/2019 TripAdvisor review
« Excellent stay »

i enjoy my stay very much. Only little concern in Housekeeping issue. Like did not replenish the small towel. And refill the used water bottle to my room(ie the bottle of water has been drunk by other & put in my fridge)

Our hotel has responded to the review
Our hotel has responded to the review

Dear NorthStar41233940622, Thank you for your 5 star review. I am delighted you enjoyed your stay at Mercure London Hyde Park. I am sorry to read that housekeeping did not replenish the water and towels and I will speak to the team about it. We very much hope to have the pleasure of welcoming you again. Kind regards, Janine H. Weiss General Manager

Thierry Couples - 09/03/2019 AccorHotels certified review
« Cleaning lady had a flu, now we are ill »

Hello, I will start with something positive : the hotel location is great and reception / bar staff are very helpful and friendly. However, my wife and I are in bed with a flu that we caught in your hotel. Haven't been able to work since we got back home. On March 5th, the cleaning lady made the room while we were there. She had a severe flu, her manager was there too but she let her work anyway. We find that unacceptable. Moreover, the room was constantly cold, the bed too hard and the breakfast doesn't even qualify as food. I threw up immediately after my breakfast. We are very disappointed. Never had such an experience at a Mercure hotel before.

Family - 09/03/2019 TripAdvisor review
« Moyen »

The hotel is clean but very small. Many rooms have no view. The staff is kind. But at the reception, I had impression, they had not much experience. The hotel is too expensive for the quality provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moyen, Thank your for taking the time to provide us with your feedback. Most of our rooms overlook the garden square and rooms which are located on the lower ground floor are bigger in size and appreciated by guests who travel with more luggage. I am sorry you felt the reception team had not much experience. Please rest assured new team members undergo extensive training before serving our customers but it takes some time to gain the required experience and on the job training can therefore not be avoided. Once again, thank you for your comments and we hope to welcome you back in the not too distant future. Kind regards, Janine H. Weiss General Manager

Anonymous Business - 07/03/2019 AccorHotels certified review

Check-in took too long, around 15 minutes for 4 people. We didn't feel "expected". Room was comfortable but quite small. Restaurant is quite bad. Breakfast was ok, but when I went there to get dinner, the waitress just ignored me and other guests for 15 minutes while talking to an old couple about her bucket list and the London Eye (yes, she did see me.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toth E., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and please accept my sincerest apologies. Thank you again for sharing your experience, and we look forward to welcoming you back to show you that we care and we will make sure you have a great stay with us. Sincerely, Lourdes Reception Manager

Anonymous Business - 07/03/2019 AccorHotels certified review
« Average »

Had a reservation at Mercure Paddington, but was rebooked to Mercure Hyde Park on arrival. Small room. High price. Had to argue to get the complimentary breakfast as agreed at Mercure Paddington.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gunnar O., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. Please allow me to express my sincerest apologies for any inconvenience. At Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and we look forward to welcoming you back soon and we will make sure you have a great time with us. Sincerely, Lourdes Reception Manager

Anonymous Families - 06/03/2019 AccorHotels certified review
« Modern rooms, great location and very friendly service »

Lara and Giorgio greeted us very warmly and because we were there early we were able to store the suitcases without any problems. During the whole stay the service was very friendly and the atmosphere of the hotel was very pleasant. The location is great, everything is very quickly accessible but the hotel is super quiet. The breakfast on Sunday in the basement was not as pleasant as on Monday in the regular restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander B., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. On behalf of the whole team here, thank you very much. Sincerely, Lourdes Reception Manager

Arnold T. Friends - 05/03/2019 AccorHotels certified review
« Amazing experience just that shower was way too weak »

This Mercure is located in an extremely convenient location and newly renovated. Room is relatively spacious for London standard given the price, only problem was the shower was way too weak. Staff was very helpful and polite throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arnold T., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lourdes Reception Manager

James C. Families - 04/03/2019 AccorHotels certified review
« Very good stay »

The hotel itself is fine, what sets this apart from others was the staff and Lara in particular. Nothing was too much trouble and she personally ensured that the room was ready early and we could leave our bags on the day we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and personally with Lara. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back very soon! Sincerely, Lourdes Reception Manager

Margaret S. Families - 02/03/2019 AccorHotels certified review
« It is a little gem of a hotel in a great location, nice ambience, modern deco and well equipped rooms. »

It was a very pleasant experience with extremely helpful and friendly staff who are quick to assist with anything. The hotel is welllocated to Paddington Station and the express train service from Heathrow airport. It is very close to Hyde Park for walking around.the gym is very clean with new equipment and for a small space extremely well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

M. C. Business - 01/03/2019 AccorHotels certified review

Everything Mercure related was superb!! Everything!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malene C., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

David D. Solo - 27/02/2019 AccorHotels certified review
« Warm Andy organised »

Short and sweet and friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Ellie Families - 26/02/2019 AccorHotels certified review
« Nice, but wish we didn't have to stay next door! »

We really enjoyed our stay, however, we weren't actually in the Mercure, we were next door in Indigo due to some work being done in the hotel. Although this didn't matter too much, we would much have prefered to be in the hotel we actually booked, as we booked it for a reason! Also, it didn't feel great to have to walk through the adjoining restaurant with all our bags whilst people were eating. Anyway - the staff were lovely, and the Mercure had a lovely feel to it (better than Indigo around the reception area as there were places to sit and have a drink). The only negative I have is that our room was absolutely boiling. Like, way, way too hot! For such a small room, it was just a bit stifling and was uncomfortable to sleep in. The room was tiny but as we were only there for one night it didn't matter, and the bathroom was lovely! All in all, I would love to stay again (but actually in the Mercure this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellie R., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

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