Hotel - Mercure London Hyde Park Hotel
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Mercure Hotel

Mercure London Hyde Park Hotel

8-14 Talbot Square  Paddington 
W2 1TS  LONDON
UNITED KINGDOM

222 reviews
TripAdvisor Rating Based on 222 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Fitness centre
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 372 reviews

Our guest reviews for Mercure London Hyde Park Hotel

100% certified reviews from our guests

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4.5/5 TripAdvisor Rating Based on 222 reviews
Certificate of excellence 2016
AccorHotels certified review
Evan Couples - 10/07/2017
« A brilliant room for a fair price. »

I had the most amazing room, being that it was a suite explains a lot, from the moment I entered, I felt welcomed and the room was just fantastic, the main selling point had to be the underfloor heating, I was truly amazed by that alone, the rainfall shower, free handy phone and Nespresso machine just came as bonuses. 10/10 would stay again.

AccorHotels certified review
Bill Couples - 09/07/2017
« Ideal for the needs of our visit, and very friendly and helpful staff »

See the summary above under "title". The walk-in shower was much appreciated - that was one of the key reasons for booking accommodation at the Mercure Hyde Park. Plus marks in every respect except three small points. The two "hooks" for the hand-held shower were misplaced - one too high (out of my wife's reach), the other too low. Also, the two face towels were not replaced on either of the two middle days of our stay - we had to ask for replacements. Third, why do you emphasise the "green" benefits of not renewing towels daily but still replace these each day?

AccorHotels certified review
Miss L. L. S. Couples - 09/07/2017
« Dissatisfied  »

On arrival on 6th July 2017 the getleman on checking desk couldn't of been more pleasent or helpful. We entered are room to find some what very small room which from the pictures online showed and are deceiving as rooms are made to look bigger. We then went for dinner in the restaurant at 5pm which again very disappointing nobody to greet us or show us to a table the staff stated sit where ever, we then sat at the table for or 5minutes before a menu was brought to us. We were then meet by a different member of staff who tried to rush us in taking are order, we were told upon ordering are drinks that they would be warm as they had only just stocked the bar and drinks were brought to table with no ice, by yet a third member of staff, she then came back to check what we had actually ordered as the original order had been handed to her by the other staff member who had walked away. We sat for over 20minutes waiting for starters which where eventually brought to the table after being in the restaurant for 40mintues, in which are mains were brought out at the same time. The food was horrific I had ordered bruschetta followed by a chicken ceaser &a side of skinny fries and my partner nachos followed by a burger. The bruschetta was ok just a tad too much vinegar but I've never seen such a dry ceaser salad or piece of chicken so massercated the boiled egg was also over cooked or old as was black ring around yolk, my skinny fries were in actual fact chips which were so salted you could see the salt glistening in the light. My partner said his nachos were not nachos as barley melted cheese, guacamole sour and salsa again vinegary. He found the burger so dry it was hard to swallow and couldn't eat chips due to salt. Nobody was bothered about doing any check backs to see how anything was and nor did they ask when removing plates from table. Staff were more interested in standing around chatting or sitting down eating food. Very disappointing as a 4star rated hotel. We went off to Hyde park for the concert and upon are return to are room we couldn't believe how much noise from outside and the rooms either side of us we could hear. Breakfast was somewhat shocking also as we found plates were the size of a side plate and glasses not much bigger that a shot glass. My partner had a full English which he found the hash browns to be soggy and mushrooms to heavily salted. I stuck to cereal as was not impressed by full English. I went to get some toast but the bread was so stale I would have broke my teeth if I had toasted it the yoghurts were not refrigerated or on ice I couldn't believe what I was seeing. Upon checkout on the 7th July 2017 I was meet by a abrupt member of staff whom asked how was everything when I stated not what I was expecting and dissapointing she did not as me to elaborate, she simple said oh the computer is not working I can see that you prepaid the room before arrival and could she send an invoice by email to me to show the dinner added to room, which has not yet been received. I work in the hospitality industry myself I know what to expect from a 4star and above establishments, so for such a lovely presented hotel to be so dissapointing is such a shame.

AccorHotels certified review
Tibor D. Business - 07/07/2017
« ! »

In summary : The Staff was kind with me, the room was nice and comfortable, despite its size ( 10 or 15 sqm) , but that's common in the UK. However the breakfast could have been a bit more varied, i was missing the vegetables ( tomato, cucumber, green/yellow pepper , etc.. ) from the selection. That's the only objection i can come up with...

AccorHotels certified review
Anonymous Couples - 07/07/2017
« Great location - a few details need fixing »

The staff were lovely and the location between 2 tube stations, close to Paddington station and with restaurants a short walk away is excellent. Some aspects of room design could be better. The brighlty lit do not disturb type sign next to the door is a real problem at night. The basins in the bathrrom look lovely, but there is no space next to the basin for toileteries, soap, toothbrush etc. A small shelf on that side of the bathroom would be good.

AccorHotels certified review
Annabelle S. Families - 05/07/2017
« Annabelle Sim »

Great Location but i will not stay this hotel anymore. As i am travel with my young infant, requested earlier check in and willing to pay but customer service did not send me the form for the payment, assume had approve for the request yet no room provide me when i am arrive at 10am. My young one suffer on waiting for the room after the long haul flight. Cleaness of the room, terrible, running of the tissue paper yet did not refill. Breakfast simple but same for the whole week. Overall experince, moderate but will not consider for future stay, not worth for money.

AccorHotels certified review
Shane Couples - 05/07/2017
« Great location,compact room but well appointed. »

Experience was ok, the water pressure in the shower is not very good.

AccorHotels certified review
Georg K. Business - 05/07/2017
« I had a very comfortable stay »

The staff was extremely friendly and helpful, I had quite a good experience at the hotel. Thank you all!

AccorHotels certified review
Joel S. Business - 03/07/2017

Excellent service, clean, nicely decorated

AccorHotels certified review
Anonymous Business - 03/07/2017

The hotel was nice and clean, I stayed for 8 days so I was expecting the staff to remember me, some of them did, others did not seem to pay guests much attention at all.

AccorHotels certified review
Emma Couples - 02/07/2017
« Great quiet location, clean rooms, very convenient for tube, buses and taxis! »

Just around the corner from Paddington station so super easy to get to Heathrow (by train) and Oxford Street (by bus).

AccorHotels certified review
M O. Families - 01/07/2017
« Incorrect room »

Booked twin room on site but changed to superior / twin on instruction to hotel.

AccorHotels certified review
Anonymous Couples - 29/06/2017
« Nice, would have been higher if refreshments, soap and hand towels would have been refreshed more consistantly. »

Only issues were the refreshments being sporadically replenished and the same with soap and face towels.

AccorHotels certified review
Anonymous Business - 28/06/2017
« Overnight stay  »

Very satisfactory, prompt check-in, efficient and friendly staff

AccorHotels certified review
B T. Couples - 26/06/2017
« Excellent hotel, location and staff »

Staff were very helpful. Room was immaculate, loved the underfloor heating in bathroom.

AccorHotels certified review
Brian Business - 25/06/2017
« Superior rooms are not superior at this hotel »

The hotel is a lovely location and a great hotel. The staff are also great, but the layout of the hotel means that the Superior rooms are at the rear of the hotel, looking on to the back of the other hotel. This is not great, and this should be made clear on your website as these rooms cannot be considered superior.

AccorHotels certified review
C N. Couples - 24/06/2017
« Hotel in a convenient location. »

Room was far too small for price paid. Nicely decorated & furnished with good facilities.

AccorHotels certified review
S F. Families - 21/06/2017
« Nice esthetic but lacking »

The staff is nice but doesn't seem to communicate with each other or customers well. Lots of minor things, but all add up to an unpleasant experience. No newspaper some mornings. No bags put in room after offering to put them in the room. Items on room service menu took a long time to arrive, were unappetizing and not even what was described.The a/c was turned off by housekeeping and the room was very hot after we arrived back from a hot, hot day and found our room was 31 degrees. It took all night to get it down to 28 degrees. And so on. At first, I liked the hotel and was planning to come back when I'm in London for a week this coming September, but there were just too many missteps for me to want to come back.

AccorHotels certified review
Sandy K. Couples - 21/06/2017
« Very nice hotel »

Enjoyed this hotel immensely, great position between Paddington Station and Hyde Park. In a quiet St but plenty of restaurants, pubs and shops just around the corner. The room was great, newly decorated with everything you could ask for - including opening windows. My only problem was the attached restaurant was very ordinary.

AccorHotels certified review
Paul L. Business - 21/06/2017
« Great service with a smile »

To start with, I was kindly upgraded to a suite for my stay; after requested prior to visit. From then on the helpfulness & friendliness of staff at reception, bar & housekeeping was superb. Really felt welcome & valued as an Accor club member.

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