Mercure Raclawice Doslonce Conference & Spa 4 stars

TripAdvisor rating 4.0/5 217 reviews
Mercure Raclawice Doslonce Conference & Spa
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Hotel extras

The hotel has 67 guest rooms, several conference rooms, a restaurant, lobby bar and Spa & Wellness. Enjoy active leisure in the hotel's surroundings with a grill spot, a pond, a training golf course, a tennis court, bikes, quads and horses.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 50.00 PLN
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • KRAKOW BALICE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Raclawice Doslonce Conference & Spa

Doslonce 56
Powiat Miechow
32222
raclawice
poland

Tel: +48123784727

Fax: (+48)122690405

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 59km / 36.66 miles - Shuttle paying

  • By plane

    KRAKOW BALICE AIRPORT At 58.7km / 36.47 miles

  • By train

    MIECHOW At 15.7km / 9.76 miles

GPS :50.342016, 20.218449

Our accommodations

The rooms feature TV, A/C, free WIFI, bathrooms and free mineral water. Superior Rooms boast terrace access as well. Apartments consist of at least 2 rooms: a bedroom and a living room - they are perfect for family holidays.

Standard room with a double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron(...)

Standard twin room

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron(...)

Superior room with 2 beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron(...)

Junior Suite

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron(...)

Deluxe Apartment

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron(...)

Our restaurants and bars

PLANETA SMAKOW

Type of cuisine: International

Planeta Smaków Restaurant is the place for culinary creation in the Hotel Mercure Rac?awice Dos?o?ce Conference & Spa. Unique Polish and international cuisine or gourmet game dishes are the specialty of Planeta Smaków.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR KSIEZYCOWY

Photo non contractuelle / Strictly non binding

The Ksi??ycowy Bar offers a wide range of alcohol and more than 40 types of cocktails as well as fine freshly brewed coffee and a wide range of teas including exclusive and relaxing Wellness teas. Ksi??ycowy Bar has also a great snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 365 m²

  • Maximum capacity: 460 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Raclawice Doslonce Conference & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,178 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

217 reviews

Reception Staff Excellent

TripAdvisor rating 4.0/5

mervynr49 Couples - 28/05/2019 TripAdvisor review

We stayed one night again in this excellent hotel, which is it the "middle of no-where" We initially stayed six years ago. It is well worth the Detour from the main roads.. At least Tom Tom navigator can find it! The menu is very good and the excellent which was on the menu six years ago it still there and equally good. the rooms for a Mercure hotel are good but average, but showing there age somewhat. However, the outstanding point regarding this hotel is the excellence of the reception staff - nothing is too much trouble.

Ladies and gentlemen, Thank you for leaving your opinion on staying at the Mercure Racławice Dosłońce Conference & SPA Hotel. Thank you for your next visit and appreciation for the quality of the Hotel services and the work of our team. You're welcome! Hotel Mercure Racławice Conference & SPA

great hotel

Customer review rating 4.5/5

Richard H. Families - 17/08/2018 AccorHotels certified review

very good hotel

It was OK

Customer review rating 4.5/5

Stefan Couples - 30/05/2018 AccorHotels certified review

Unfortunately it was the communion and wedding time so the stay was not very restful.

Dear Stefan F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raclawice Doslonce Conference & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pozdrawiam, Dagmara Leja General Manager HOTEL MERCURE RACŁAWICE DOSŁOŃCE CONFERENCE & SPA Dosłońce 56 32-222 Racławice - POLSKA TEL: +48 12 378 47 27 Mobile: +4… da… E-mail: HA… accor.com accorhotels.com

Satisfied

Customer review rating 4.5/5

Agnieszka S. Friends - 05/03/2018 AccorHotels certified review

hotel itself - very neat, although you can see passed time. Excellent service - caring, polite and halpeful staff. The food was not at the SPA level, more home like cooking (not to satisficated). Excellent panckakes and "naleśniki", good barly soup, but poor quality of vegatebles and poor variaty of side vegetables. Thewhole expierience, compering to Mercure Krynica which I had visisted three years ago, I must grade lower than Krynica

Customer review rating 4.5/5

Marcin Couples - 27/02/2018 AccorHotels certified review

This was a nice time spent along with my fiance at the Doslonce Resort, however not free from some visible drawbacks but not coming directly from the personal service/reception desks etc...simply the resort/hotel needs to be renovated and the number of stars- primarily given as 4 should be again recalculated. The response is quite simply, there is enough to lower it by simple view and use of typical spa service. From the three saunas places the one was completely poorly working giving only a simple sensation of delicate heat instead of working for 100%. The walls are badly painted and some lights on the ceiling and individual walls do not work. There is not enough number of available comfortable sunbeds and the door handles those feeding you into the toilets and swimming area at SPA are full of rust and hang instead of looking and working good. The room of no: 116 where I was sleeping with my fiance was good but a lot of small things should be corrected: some drawbacks in the toilets, lack of fugue between tiles next to the sink, visible rust on the shower cabin and poorly painted ceiling in toilet (some stains)..in the room itself, some edges of the carpet peeled off the wall....these drawbacks tell too much about the 4star hotel that belongs to the mercure group The personnel was nice and open for help, the food really cool and tasty, but the rest (condition of the internal part with SPA and rooms should be investigated and checked up by the people from Mercure) really does not deserve for 4 star hotel......

4 all to short days in total solitude

Customer review rating 4.5/5

Sue Couples - 13/12/2017 AccorHotels certified review

Chose this hotel as it had a good Spa and Pool. Also it was isolated and away from everything. We found it exactly as described. Perfect. There is no local "anything" so we rested and relaxed in the hotel.

Nice hotel in the middle of the Polish countryside

TripAdvisor rating 4.0/5

suet385 Couples - 13/12/2017 TripAdvisor review

We stayed at the hotel for a few days to rest and rejuvenate, in the pool and spa. The hotel is 40 kms approx outside Krakow, and is situated very close to an old Polish battle site. There is some information on this at the hotel. However there is nothing to do outside the hotel. But this was fine,, as we just wanted to do nothing .... Rooms fairly large, and clean. Tea and Coffee making facilities and some TV channels - although not in English - but the internet was just up to using it as a streaming service to our laptop. Pool and full spa lovely. We stayed during the week, but at the weekends they seem to have coach trips and the hotel can become very full and busy. Transport to hotel is either by train ( £3 ) and hotel car ( £15 ) or Uber ( £20 ) but Uber will not pick you up as outside area. We stayed in the winter, but would imagine that it is very busy in the summer - with walking and bike trails available.

Good

Customer review rating 4.5/5

Tom Couples - 06/11/2017 AccorHotels certified review

v. good, just was very hot in room. We will choose again this hotel, see you soon.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Racławice Dosłońce
Customer review rating 4.5/5

Anonymous Couples - 02/11/2017 AccorHotels certified review

super spa

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Racławice Dosłońce Conference & Spa.
Customer review rating 4.5/5

Łukasz Couples - 04/10/2017 AccorHotels certified review

Super

brilliant!

Customer review rating 4.5/5

Anonymous Couples - 16/07/2017 AccorHotels certified review

Staff was very friendly and helpfull, they were trying to do everything to make our stay best. Beautiful place but you should focus on the outdoor spa&wellness zone. We wanted to use jaccuzzi which was outside but the water there wasn't clean, I would even say dirty.

Dear Dorota M., We very much appreciate your comments regarding your stay at the Mercure Raclawice Doslonce Conference & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariola Wawrzeń Front Office Manager
Customer review rating 4.5/5

Dorota Friends - 10/07/2017 AccorHotels certified review

Super

Drodzy goście, Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie! Pozdrawiamy, Mariola Wawrzeń Front Office Manager

Package for two - not worth it

Customer review rating 4.5/5

Wojciech Couples - 27/06/2017 AccorHotels certified review

The stay was good. Hotel is clean and nice. However, the package I bought - for two - was total waste of money. It would work much better if I simply bought two nights and for the rest of the money SPA services seperately. Still would be cheaper. Welcome sweet is a joke (1/4 ofa cake). "Romantic dinner's" through buffee - how is that romantic? SPA services rather "in a hurry - get in and get out time is up". And the best of all - pool table (billard) you need to pay for one hour of use... I really hoped for much more in mercur hotels. Will certainly not use it again for the packages and the services.

Dear Wojciech W., Thank you for taking the time to tell us about your experience at the Mercure Raclawice Doslonce Conference & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariola Wawrzeń Front Office Manager

Proffessional staff very polite and first class service

Customer review rating 4.5/5

Luke Couples - 20/06/2017 AccorHotels certified review

Hotel staff were extremely accommodating, as a non native polish speaker they were extremely welcoming and great at speaking english, as well as listening to my broken polish. When my polish girlfreind spoke they were just as helpful.

Customer review rating 4.5/5

Anonymous Couples - 21/02/2017 AccorHotels certified review

Nice waiters, beautiful spa and it was great :-)

Customer review rating 4.5/5

Anonymous Friends - 13/11/2016 AccorHotels certified review

I really like the location, It's quiet and far away from the crowds. Plus: interesting activities planned for the guests like Nordic walking etc., really good food and nice selection,professional staff always helpful Minus: uncomfortable mattress, small rooms without a fridge or cattle, dinner starts at 6 p.m which is bit too late. Overall I can say my stay was very pleasant and I am pretty sure I will visit You again

Customer review rating 4.5/5

Anonymous Families - 08/11/2016 AccorHotels certified review

fantastic stay great place for family with children remarkable service at SPA

Customer review rating 4.5/5

Anonymous Business - 29/08/2016 AccorHotels certified review

OK, but you didn't get points to my Accorr acount.

Customer review rating 4.5/5

Anonymous Couples - 10/08/2016 AccorHotels certified review

Super toll

Customer review rating 4.5/5

Anonymous Couples - 05/08/2016 AccorHotels certified review

Very plesent stay. The receptionist was very helpful and nice making us feel very welcome. The std of the facilities was very high as was the overall quality. The only disappointment was the breakfast choice. I expected a greater range for such a quality establishment.

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