Hotel - Mercure Vienna First
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Mercure Hotel

Mercure Vienna First

Desider Friedmann Platz 2 
1010  VIENNA
AUSTRIA

414 reviews
TripAdvisor Rating Based on 414 reviews
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From 129.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • WIEN SCHWECHAT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,009 reviews

Our guest reviews for Mercure Vienna First

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 414 reviews
Certificate of excellence 2016
AccorHotels certified review
Elizabeth R. Families - 22/06/2017

I think it is a lovely hotel however the wifi is not at all adequate. I obtained much better wifi reception outside the hotel. Since I needed to maintain contact with work, I found this very frustrating. I spoke with the front desk and they were not able to improve the situation.

AccorHotels certified review
Wilhelm D. Couples - 21/06/2017
« Pleasant and convenient however Restaurant need more experienced personal »

Very clean and pleasant rooms, excellent cleaning and efficient front desk staff. Require more experienced personal at restaurant for more efficient service.

AccorHotels certified review
Dave N. Solo - 19/06/2017
« Mercure First Hotel »

This was all too brief visit to Vienna. Late Check-in, a good night's sleep followed by an excellent breakfast buffet and then I was gone. I will stay there again when in Vienna.

TripAdvisor certified review
Couples - 15/06/2017
« A new Mercure experience »

The boutique nature of a hotel in a major city within the Accor chain is a welcome addition. As others have stated the location is outstanding and the service from all the staff is very personal. I hope the concept is extended to other locations in the populated tourist areas. It would be a welcome addition to the range of hotels offered. We were looking for a location that afforded us the opportunity to walk to the major tourist locations in Vienna and this meat that desire. The staff also assisted us in our requests for concert venues in both the Mozart and Opera areas and we were well pleased with their recommendations in those areas as well as in others as needed. Spend a little more for your lodging and enjoy a first class experience at a Mercure. We will be back !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Vienna First. We appreciate all of your kind words and recommendations, from our great city center location to the kindness of our hotel staff. Your feedback is what motivates us to keep going, doing our best to fulfill all of our guest’s expectations. Hearing a guest plans to return is the best compliment we can receive. We already look forward to your next stay. Kind regards from Vienna Kerstin Allabauer Front Office Assistant Manager

AccorHotels certified review
Anonymous Couples - 14/06/2017
« Lovely location - shame about the lifts! »

Friendly staff and comfortable room. Not very good at replenishing supplies of coffee and tea, kept on having to ask. Breakfast great except at weekend when staff struggled to cope with demand and basics like plates run out as did the croissants! Suggest more staff at busy times, also some staff seemed to be new and did not always understand English. Visit complicated by lift not working for just over a day although everything was done to remedy the situation. We were on 4th floor and so that was not so good! Also false (?) fire alarm on last day with fire engine arriving added to the interest! We really enjoyed the free walking tour of hidden lanes on Saturday- very interesting and a nice bonus.

AccorHotels certified review
Ass P. T. A. S. Business - 08/06/2017
« excellent  »

excellent

AccorHotels certified review
Anonymous Couples - 04/06/2017
« Incomplete experience »

The hotel was relatively poor value, considering the price to quality ratio. As Accor member, I was unable to have my welcome drink, as there is no bar facility (they don't offer anything from the mini-bar). It seemed like a "chain" hotel trying to be a "boutique" hotel and not quite getting it right.

AccorHotels certified review
Andreas Solo - 30/05/2017
« Beautiful place, relaxed atmosphere, perfect location  »

Perfect place to stay in Vienna! A good combination of Vienna Hotel's classic and modern design. Perfect room design, cozy and practical. Very clean and cozy place!

AccorHotels certified review
Anonymous Business - 25/05/2017

Straightforward, no hassles, nice welcome. Room was fine including lots of power sockets & in useful places !

AccorHotels certified review
Vivi J. Couples - 25/05/2017
« Gloomy room »

We stayed in room 231 which was disappointing. The room is decorated in dark colours and the windows do not open and the overall effect was depressingly dark and gloomy for a summer stay. The facilities were fine and the housekeeping good but we did not like it.

AccorHotels certified review
Zobel L. Friends - 21/05/2017
« Perfect Weekend Trip »

I cant describe and recommend you enough! We were pleasantly surpriseson how beautiful your hotel was. Everything was within reach. The location was in a quiet neighbourhood which was wonderful! All staff from cleaners to booking were accommodating & helpful. They made our stay pleasant & smooth. The decor!!! Wow!! Empress Sisi, waltz carpet, Strauss figures were spectacular! The breakfast - it wasnt too excessive which was rather nice. I think Mimosa (alcohol & juice) for breakfast was the tip of the iceberg! I have put photos on my social media already and my friends have already asked me about our stay. So I gave them what they wanted to hear!!! Just lovely. Thank you for taking your time replying to my emails before our arrival!

AccorHotels certified review
Tessa Couples - 15/05/2017
« Wonderful visit to Vienna »

Very efficient and lovely friendly helpful staff. Breakfast catered for all our needs. The hotel was very central making it easy for us to get around. Highly recommend staying here.

AccorHotels certified review
New Y. Business - 15/05/2017
« lovely hotel and location - suite not worth it »

'Suite' was two rooms - rather depressing. Skylights but few lamps/limited room lighting. Felt a bit bare and streamlined rather than spaciously indulgent. Desk support and hotel staff super helpful. Great coffee, satisfying breakfast. .....................................................................................................................................................................

AccorHotels certified review
Susan Couples - 10/05/2017
« petite hidden retreat »

Very difficult to find the hotel- street not on maps - map needed on all receipts etc Good location once we had found it External appearance with demolished left wall was an unpleasant shock Bathroom just right - bedroom small - chair and stool awful - comfortable chairs desperately required! Breakfast excellent Staff cheerful

AccorHotels certified review
Anonymous Couples - 07/05/2017

Friendly well presented and great location

AccorHotels certified review
Anonymous Couples - 03/05/2017

The experience was definitely very disappointing. The room was supposed to be "Romantic Package" but it was nothing like what was described or shown in the pictures. As a couple, we were provided with two single comforters, which was highly ridiculous. Additionally, the room very hot and when I called the help desk, they asked me to 'crack open the window'. Never heard that before. I paid a good price of approx $300 per night for this hotel and it was not worth the price. I am a regular Accor hotel customer and it's always been my first preference where ever I go- will still remain to be. But this particular branch was highly disappointing.

AccorHotels certified review
Anonymous Couples - 02/05/2017

Extremely disappointing. Firstly, the room I had booked and paid for had actually been overbooked x 3. So I didn't get it. No member of staff told me about this on our arrival at the hotel. I only realised later that the room we had been given was not the room I had paid for. I bought this to the attention of LUKASZ on reception. He contacted housekeeping and was able to confirm that the room I had been given was not the room I had chosen. He told us that room had been overbooked and was not available for us. SHAMBOLIC. However, he did offer us a free minibar for the duration of our stay, robes and slippers, and a Nespresso machine. This sounded reasonable. So we accepted this. However, we later found out the mini bar actually consisted of only 1 x bottle of HEINEKEN between the two of us, 2 x bottles of Coke, a bottle of fresh orange and a small tube of Pringles (in addition to the two bottles of water that were provided anyway). DERISORY. We actually found this quite funny and almost INSULTING in a way. We didn't see LUKASZ again during our stay. But the worst thing about our stay was that even though the CAFE/BISTRO/RESTAURANT and BAR are advertised outside and inside the hotel, they were closed. No one told us they were closed. The website for the hotel still mentioned them as if they were open and in fact the webpage for the hotel still shows them as being open. We only found out they were closed when we asked where the bar was. The receptionist said it was closed. We asked what time it opened, only to be then told that none of the catering/recreational facilities were open at all apart from the restaurant at breakfast time. DISGRACEFUL. We asked the staff at breakfast why none of them were open and they wouldn't tell us. They clearly knew the reason. EXTREMELY DISAPPOINTING. The air conditioning in the room was useless. The room was hot all of the time we were in it. I've used ACCOR HOTELS for many years, in many different countries and across the board (i.e. IBIS through to SOFITEL/M GALLERY standard and in between). This was by far the worst experience I have ever had with ACCOR HOTELS. I would even go so far as to say it is the worst hotel experience I have ever had with any company, anywhere in the world. On a positive note the breakfasts were very good.

AccorHotels certified review
Anonymous Couples - 23/04/2017

Staff very competent Hotel location excellent Upgrade was not possible but a discout of two noghts was made. Room without good sleeping conditions: the curtains would not close sufficiently to make the room properly dark to sleep well.

AccorHotels certified review
Anonymous Couples - 17/04/2017

From a very nice check-in to a beautiful breakfast to wonderful recommendations for restaurants to a great back streets city tour, Mercure First outdid itself! Thanks!

AccorHotels certified review
Anonymous Business - 17/04/2017

Nice and easy, friendly and helpful staff, clean anc comfortable room with all necessary, great shower

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