Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

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4.5/5 492 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,326 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 492 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sarah Families - 09/01/2018

Great hotel, fabulous location and friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Imrie, We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

AccorHotels certified review
Richard -. U. Couples - 08/01/2018
« Great location and service. Room comfort a disappointment »

The hotel is located in the old town and is well placed to be able to visit all the major tourist attractions and great access to transport hubs at Schwedenplatz. This does have the down side that at weekends there can be noise from local bars and restaurants although this wasn't too much of an issue. I personally found the room too warm and dry and unfortunately the aircon only made it worse. Opening windows is not encouraged and leaves you exposed to more noise as you would expect from a city centre hotel. The bed was also rather firm, although the hotel were able to help by adding quilt toppers for the last 2 of our 4 nights which made a much more comfortable experience. Breakfast was ok (good quality) with a reasonable choice of the usual continental fare and very good service of the hotel staff. Overall a great location although not a particularly comfortable stay. The staff however were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hammett, We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

AccorHotels certified review
Anonymous Couples - 07/01/2018
« somewhat pleased and surprised at some of the takeaways »

I book my stay 3 to 4 months in advance because this is a popular location. I called in advance and was assured I would have a courtyard side room on a high floor. I arrived and found the opposite. The desk clerk was rather self important and it took me several tries to impress upon her that 15 days stay at the full rate would perhaps be a good reason to accommodate my request. A day after my stay it was accommodated. Housekeeping is fine, but taking away the breakfast from the package seems usurious at most. Why is the hotel that is so popular so vested in charging for every drop of water from loyal customers?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asadour S., Thank you for taking the time to tell us about your experience at the Mercure Vienna First. I am sorry that this time your experience did not meet your expectations; please allow me to express my sincerest apologies. You are absolutely right, this was a mistake from our side. But I am glad to know you could change the room after one night. You are a regular guest from our hotel and it is very annoying that this happened to you. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. In fact, the entire Mercure Vienna First staff and me would like to apologize by offering you a small compensation of 2000 LeClub points to your Gold card. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

AccorHotels certified review
Rachel O. Couples - 06/01/2018
« Ok but the room was stifling and no air con »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel O., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is a pleasure to read you especially enjoyed our great city center location location within walking distance of popular Vienna attractions. But we regret to read you were not satisfied with our guest service. Please accept our apologizes. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

AccorHotels certified review
Anonymous Couples - 06/01/2018
« Very poor »

Poor Small room Very old ferniture Not clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liora Ella R., Thank you for taking the time to tell us about your experience at the Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are surprised that you describe our furniture as old. The Mercure Vienna First was newly renovated in 2015. We regret to read we could not convince you from our modern boutique hotel design. Please rest assured I will forward your remarks to the unclean room to our housekeeping department. Services as described above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

AccorHotels certified review
Candor Couples - 05/01/2018
« Underwhelmed by condition of the hotel, as well as the staff »

Room was not as described. Bought “up” to a “privilege” room and was disappointed by size of room, decor was hideous and glaring, and nowhere to hang or store clothing. Staff did help make reservations eventually, but attitude was lacking, compared to other hotels we stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne G., Thank you for taking the time to tell us about your experience at the Mercure Vienna First. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Services as described above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! I will forward all your remarks. We also regret to read we could not convince you from our modern boutique hotel design. It would be our pleasure to show you for your next stay in Vienna our sister hotel Mercure Wien Zentrum, just a few steps away. Maybe you like this one more. Once again we deeply regret your bad impressions during your stay in Vienna. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

AccorHotels certified review
Greg E. Couples - 02/01/2018
« Very pleasant experience over the christmas period. »

Staff were friendly and helpful, in keeping with the festive period - recommended and arranged restaurant bookings for us over the peak Christmas period. Great location close to old town, cathedral etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Anonymous Solo - 31/12/2017
« Good experience »

The location is good as well as the room and the breakfast. The personnel was nice and helpful. Only thing that was not so good was the little noise of the lift because my room was just next to the lift. Next time i would liike to have a room not so close to the lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Risto Veikko L., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Raquel C. Couples - 30/12/2017
« Satisfied and very happy »

The housekeeping lady is very clean and efficient. Front desk people are all accommodating. We’ll definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raquel C., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Kanufin Couples - 22/12/2017
« Dark side or Bright side of the Moon? »

Great staff, as well the location but the normal problem: why use dimmest lamps available with shades blocking that litlle light you get out of those. Slowest net I've used in hotels last five if not ten years. BUT I have to say that even I'm writing about negative things, next stay in Vienna (spring?) we'll stay at this hotel for sure. Thanks the best breakfast coffee in hotels last five if not ten years and that is something I rate higher than internet and yes the great staff. BR KANUFIN

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Soory about the problems with our internet. Be sure I will cantact the company. So please come at our next stay at Mercure Vienna First to us at the Reception and we will give you a free High-Speed Code. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. May we wish you a Merry Christmas and the best for 2018! Julia Ron & Team Shiftleader Mercure Vienna First

AccorHotels certified review
Kelly A. Couples - 21/12/2017
« Vienna At Christmas »

We had a great stay at the hotel. Clean, tidy and friendly staff. Our room was cleaned and tidied every day to excellent standards. Reception staff were always willing to help or advise, even to people not staying at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. May we wish you a Merry Christmas and the best for 2018! Julia Ron & Team Shiftleader´ Mercure Vienna First

AccorHotels certified review
Richard M. Couples - 20/12/2017
« Amazing weekend in Vienna »

Fantastic service as always, will definetely come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards & Merry Christmas Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Vineet M. Couples - 18/12/2017
« Excellent »

The location of the property and services were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vineet M., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Charlie Couples - 15/12/2017
« Lovely stay! »

This was our first destination on our honeymoon and the staff and hotel were fantastic. On arrival we were upgraded due to the reason for our trip and also given a free drink token at the bar. Nothing was too much trouble for any of the staff and their welcoming and friendly attitudes were a credit to the hotel. If you’re staying in Vienna this is the ideal location, couldn’t recommend enough!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles Martyn P., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Miguel A. Couples - 15/12/2017
« Unforgetable week at Viena »

We booked 3 nights on Mercure First Vienna hotel. Everything was great, we even had a Kettle and a Nespresso with free coffe and tea at the room! haha Clean, comfy and super new rooms, very pleasant to come to the room for resting at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel A. C., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Yy Friends - 13/12/2017
« Not as welcoming as we thought »

Initially we have thought breakfast is included as usually promotion package is with free breakfast and the email confirmation did not state otherwise which normally should state with or without. When we checked in, the person let us know the breakfast hours and location and naturally we would have thought that breakfast was included since he did not mention the cost. The next day, we went for our breakfast and we were presented with the bill. The lady in charge at the restaurant was exceptionally polite and nice and she checked for us with the receptionist. She came back saying that breakfast was not in the package. We went to verify again with the receptionist and the only answer we received was 'no, the system showed no and quickly passed us a namecard for us to check otherwise. We did not pursue as we did not want to spoil our holidays but the service of the front desk and how the confirmation email work definitely needs to improve. However, the lady in the restaurant is a star and redeem the whole experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuet Yee T., Thank you for taking the time to tell us about your experience at the Mercure Vienna First. I am sorry that your experience did not meet your expectations regarding our services; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that the described situation is absolutely inacceptable for us and we deeply regret the attitude of our colleague. I`ve also checked your booking, brekfast was not included but it was our mistake that we did not inform you correctly! We `ve already spoke to our colleague to avoid such happenings again! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Simon B. Business - 12/12/2017
« Great service and pleasant atomosphere »

Staff were professional and courteous. Hotel is in a wonderful location. Rooms are modern and reasonably sized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

AccorHotels certified review
Rafael F. Business - 12/12/2017
« Perfect Location and friendliness. »

Good experience. The hotel is a quiet Place regardless of being located 5 minutes walking distance from Stefanplatz, the very centre of Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you Merry Christmas, Julia Ron Shiftleader Mercure Vienna First

AccorHotels certified review
Jan Friends - 11/12/2017
« Very nice small hotel in a great location »

Very cosy small hotel just few meters from Stephansdom. Great location, very helpfull and friendly staff, nice rooms, wonderful breakfast, etc. I can't find a single imperfection :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

TripAdvisor review
Sofie R Couples - 07/12/2017
« Nice stay »

Perfect location. The room was clean and nice; the beds a bit hard but we had two good nights of rest. The downside was the warm temperature in the corridor and room (floor 4), which didn't get any cooler even though we switch on "cold" on the air conditioner. The breakfast was super especially Aigin Afrasiabi who waited on each guest with a personal touch!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us. We are glad you especially enjoyed our fantastic city center location within walking distance of popular Vienna attractions and the kind service from Aigin. I will forward your comments. Please note due to winter time we have already turned on the heating, no cooling possible. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager

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