Mercure Vienna First

TripAdvisor rating 4.5/5 647 reviews
Mercure Vienna First
See on a map
+ 17 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • 100% non-smoking hotel
  • Air conditioned
  • WIEN SCHWECHATPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010
vienna
austria

Tel: +4319058280

Fax: (+43)1/905828333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :48.211414, 16.374053

Our accommodations

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

MyRoom by Katharina: Majestic Break/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Julia & Kerstin: Romantic Pause/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Barbara & Andrew: Vision of Vienna/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Suite

  • Max. number of persons: 4
  • Area: From 38
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

Our restaurants and bars

VIENNA 1ST

Type of cuisine: Bistro

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIENNA 1ST

Photo non contractuelle / Strictly non binding

Feel at home and indulge - relax and enjoy! The "Grands Vins Mercure" wine menu resembles a wine cellar that leaves nothing to be desired. For an ideal accompaniment, treat yourself to our fresh cold cuts. Enjoy a gin and tonic from our selection

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,053 reviews

tripadvisor

TripAdvisor Rating 4.5/5

647 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

The experience was quite satisfactory.

Customer review rating 4.5/5

Marion G. Couples - 14/10/2019 AccorHotels review

We enjoyed our stay at the Mercure First in Vienna. We received a warm greeting from the clerk when we arrived.The staff was quite accomodating and the room was comfortable and clean. We added a daily breakfast but we were quite disappointed with the breakfast on the Sunday of our stay. We went to eat an hour before it closed. Many items needed to be refilled and it took a long time to get anything that we asked for. Additionally, there was a plate with unfinished food that was left on the serving table. We asked the waitress for coffee but she was standing and eating in the kitchen at the time. It was an unpleasant experience and I felt that my $40.00 (breakfast for two) was totally wasted and that I had been taken advantage of.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the inconvenience of your breakfast I apologize. This does not reflect our high Mercure standard.I will immediately forward this to the relevant department and the necessary measures will be taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Dark room

Customer review rating 4.5/5

Anonymous Business - 09/10/2019 AccorHotels review

The dark colour on the walls and the dark lampshades made the room very dark. Difficult to read in that light.

Dear Mr.J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Too bad that we could not convince you with our design. We would like to have brought you a table lamp in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Lovely hotel in a great location

Customer review rating 4.5/5

Andyw Couples - 05/10/2019 AccorHotels review

The hotel was perfect for a couple of days in Vienna. It was stylish & centrally located in a quaint square, with an easy walk to the U Bahn.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Very friendly reception staff

Customer review rating 4.5/5

Anonymous Couples - 02/10/2019 AccorHotels review

Reception staff are very helpful and friendly to provide traveling information

Dear Yan Woo T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First
Customer review rating 4.5/5

Mr P. L. Couples - 01/10/2019 AccorHotels review

Quiet location, nice room, friendly service, super breakfast

Dear Per L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

4 days with friends

Customer review rating 4.5/5

A. C. H. Friends - 30/09/2019 AccorHotels review

A very nice, very central hotel in the center of Vienna. The people working in the hotel, were always smiling and friendly helpful. We really enoyed our stay.

Dear Jan Einar Gade H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about our kind hotel staff and the great city center location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Very good

Customer review rating 4.5/5

Einat Couples - 23/09/2019 AccorHotels review

The room was nice and tidy, location is great

Dear Einat B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great Vienna Hotel

Customer review rating 4.5/5

Jonathan J. Couples - 18/09/2019 AccorHotels review

Welcoming and friendly

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Very Enjoyable

Customer review rating 4.5/5

Eva Couples - 17/09/2019 AccorHotels review

Our stay in the hotel was very enjoyable and relazing. The location was perfect. All the main places of interest was within waking distance.The hotel location is very interesting,it has a great history to it as it is located in the old Jewish quartre. The receptionist Tanya was very helpful,kind and patient. I think a few chairs and tables to the front of the hotel would greatly add to the experience of the hotel.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team but especially with Tanja. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Wonderful position but room for improvement!

Customer review rating 4.5/5

Dr D. C. Couples - 16/09/2019 AccorHotels review

This was the first visit to Vienna for both myself an my wife. Generally we were satisfied with the hotel and its very favourable position right in the centre of the old city, especially in the Jewish quarter - near the Synagogue and a Kosher restaurant. The bedroom was generally quiet except for when exuberant youth shouted - perhaps at 3 o'clock in the morning!

Dear David C., thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna for your first time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you would like to add some more comments do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Very nice hotel in the heart of Vienna

Customer review rating 4.5/5

Puffade Couples - 16/09/2019 AccorHotels review

Modern hotel very well located in Vienna.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Trip to Vienna 9/5-8/2019

Customer review rating 4.5/5

B N. Friends - 14/09/2019 AccorHotels review

Hotel location is great (center of almost everything). Staff is somewhat cold. Room is clean and well decorated. Not bad!

Dear Buenaflor N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, about our unique boutique hotel design and the great city center location. I will also share your comments to our team. Services as described above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

NICE COMFORTABLE STAY

Customer review rating 4.5/5

Sandeep M. Couples - 14/09/2019 AccorHotels review

Thanx Team mercure First . We had a great time two nights stay . The location is excellent . The front desk team was great . all the persons manning the front desk were very helpful and guidance was very satisfactory especially the young man oliver who helped us in touring the city in small time . The room mattress towels and bedding all were satisfactory neat and clean linen We had a nice stay Thank You all once again Sandeep M. india

Dear Mr. and Mrs. M., Thank you very much for your kind feedback regrading your stay with us at Mercure Vienna First. We are glad to know that you felt very well and everything was to your satisfaction. We would be pleased to welcoming you again very soon! Kind regards Oliver Lang Front Office Agent´ Mercure Vienna First

very good

Customer review rating 4.5/5

Zvi R. Families - 12/09/2019 AccorHotels review

In general we really enjoyed our stay at the hotel but in particular we would like to note your employee at the reception, Oliver Lang, for his courteous service which was always accompanied with a smile and his help to find our way in and around Vienna.

Dear Zvi R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about one of our colleagues. I will share your comments with Oliver and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Stay was fine but room was lacking light

Customer review rating 4.5/5

Batya Families - 08/09/2019 AccorHotels review

Everything was fine except there wasn’t enough light bulbs in the room. It was difficult to read and pack at night. Please add some lights. Also, we didn’t know how to lock the bathroom door. It’s not so pleasant to use toilet when door is not locked even with a family member. Thanks

Dear Batya L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate the comments to the light in your room and the bathroom door. Of course we will also forward this. We do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Good room nice hotel excellent location

Customer review rating 4.5/5

Dennis Couples - 06/09/2019 AccorHotels review

It was a pleasant stay. We spent a week with you and had no complaints about any aspect of the hotel service

Dear Dennis P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Really cool hotel stay!

Customer review rating 4.5/5

John W. Couples - 02/09/2019 AccorHotels review

The hotel was really nice and the staff were very helpful and lovely too.

Dear John W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Amazing people at the desk

Customer review rating 4.5/5

Vibha Couples - 25/08/2019 AccorHotels review

Very helpful specially Bobby. Great location. Friendly. Just perfect

Dear Vibha A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially this kind words about our colleague Bobby. I will share your comments with him. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Good welcome

Customer review rating 4.5/5

Anonymous Friends - 22/08/2019 AccorHotels review

The room was small but very clean. We thought the breakfast was over expensive so we had breakfast in a local restaurant for about one third of the hotel cost.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Beautiful boutique hotel

TripAdvisor rating 4.5/5

RosaMaria8888 Couples - 22/08/2019 TripAdvisor review

Great decor. Beautiful boutique hotel very close to a metro station and walking distance to the city center. Friendly and helpful staff. The hotel also arranged a fantastic free walking tour of the city.

Dear Mercure Guest! Thank you for your nice feedback regarding your stay with us at the Mercure Vienna First. What a pleasure to read all your compliments, in particular this for your free city walking tour every Saturday morning. We are glad your enjoyed it! We look forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in vienna