Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

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4.5/5 460 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • Breakfast
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,192 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 460 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jackie V. Solo - 07/10/2017
« Good experience »

Overall fine except that my room was next to the lift, and I could hear it going up and down I. The night. I am dubious about the effectiveness of those surveys. I am travelling on my oN and it seems easier to get away with one complaining person than two...

AccorHotels certified review
Brady Couples - 05/10/2017

Everything was great, the front desk attendant was amazing, booked us a tour and was very helpful.

AccorHotels certified review
Andrew Couples - 02/10/2017
« Very good location »

Staff were very helpful and welcoming. I am not sure of her name, but the female staff member who served us at breakfast (short dark hair from Iran) needs a special mention-thank you!!

AccorHotels certified review
Richard C. Couples - 25/09/2017
« hotel amenities was good, dealing with the reward points was cumbersome »

very enjoyable, staff was terrific, Tania at the front desk was great. Using the reward points that I have cumulated has been a nightmare...for that reason, I doubt I will use accor in the future ...too many issues redeeming the points..other hotels are easier to work with

AccorHotels certified review
Silva Business - 24/09/2017
« Warm welcome »

The stuff was very friendly and helpful. The room was phantastic and I will be back when I'm in Vienna.

AccorHotels certified review
Efren C. Couples - 23/09/2017
« Hotel is clean, modern but lacks service especially in front desk. No concierge service »

Check-in on Sept 5, stayed for 2 nights, We found the room clean, good size bed although the room is on the small side. Breakfast is good. Not sure if they make omelet if requested but service was excellent. My only issue with this hotel was the front desk. We check-in at around 1:00 pm and we wanted to go to Schonbrunn Palace after lunch so we asked the young lady at the front desk how to get there. She handed us a map and just said we could take the Metro. I know that we have to do our research but at least give us some guidance. I asked about the Hop-on Hop-off since she said we could get it here at the hotel and she just handed me the brochure and said everything is in there. Everything I asked her, her answer was always it's in the brochure. I know everything is in the brochure but she can at least guide us as to where is the nearest Metro or where is the nearest place to get on the Hop-on Hop-off. it's like she doesn't want to be bothered by these trivial questions. We travelled from Berlin to Vienna to Prague and this is the only hotel that doesn't have concierge service or at least the front desk be more helpful. I wouldn't recommend this hotel just because of this especially if you are travelling on your own. I could live with some of the shortcomings of the hotel if they have an excellent concierge service or front desk help. It didn't ruin my vacation but it leaves a very bad first impression. Hope you improve in this area, give your front desk some training because you have a very nice hotel overall.

AccorHotels certified review
Paula Solo - 21/09/2017
« recent Vienna stay »

This was the perfect location from which to explore Vienna on foot. Every member of the staff I encountered was friendly, helpful, courteous, and professional. My room was spacious, quiet, and comfortable. I would definitely stay here again if I return to Vienna.

AccorHotels certified review
Anonymous Couples - 19/09/2017
« Well located »

Standard Wi-Fi was very poor- only suitable for emails, etc. Room was quite dark and gloomy.tv was good quality HD but the only English speaking options were news channels. Food at breakfast quickly ran out and was not replenished despite requests.

AccorHotels certified review
Alex Z. Couples - 18/09/2017
« Great place and amazing stuff »

Very good location, friendly and helpful stuff,

AccorHotels certified review
Watsonmutch Couples - 15/09/2017
« Watsonmutch »

Extremely satisfied with this hotel. centrally located, great rooms and very efficient, helpful and friendly staff. Couldn't have asked for more.

AccorHotels certified review
Edna Y. Couples - 09/09/2017
« location.breakfest.team.everything »

It really was great

AccorHotels certified review
Anonymous Families - 09/09/2017
« Ser gemütliches Zimmer. »

The hotel is located in the heart of Vienna so the stay was really unforgettable. The staff is very friendly. Room small but comfortable.

AccorHotels certified review
Gary Couples - 07/09/2017
« Friendly Hotel »

A lovely hotel in a great location to see the sights,very pleasant,friendly & helpful staff

AccorHotels certified review
Désert Families - 04/09/2017
« Excellent stay at the Vienna first »

We booked two rooms Next to each other. Our request has been respected which was nice. The waitress for breakfast was so nice, she remembered our drinks such as a five stars hotel!! We apologize that we do not remember her name. The only bad point is about the Restaurant in the Mercure next door : service is ok but the waiter needs to shower... the atmosphere is cold, the AC from the kitchen is not working properly- terrible greasy cooking smell.

AccorHotels certified review
Jeanine &. A. Couples - 03/09/2017
« Perfect hotel in a perfect location »

We had just three nights at this hotel but found everyone and everything was tip top. The local tour guide provided by the hotel was an added bonus! As well the reception / front desk people were always helpful and patient with us. Including suggesting alternate transport to the airport or a boat trip on the Danube ! The decor of the room (wall paper with writing and a rubber duck in the shower), the hallway with dance steps were a nice touch adding much character. We also took advantage of the option to skip a days room cleaning to plant a tree - nice to see an environmental company. The breakfast buffet may want to rethink the seating though to accommodate folks. The tall tables and chairs were a bit awkward and the font of the menu was very difficult to read for English speakers. It looked pretty but I couldn't make out the letters to try to figure out the words. But again the staff were more than helpful in the breakfast area.

AccorHotels certified review
Joseph H. Couples - 26/08/2017
« Three wonderful days in Vienna »

Very nice and comfortable hotel located in center of everything with great breakfast. Staff was super friendly and most informative/helpful. We loved our experience staying there.

AccorHotels certified review
Alex Couples - 26/08/2017
« Short trip to Vienna »

Clean rooms, nice decor and selection of amenities. Also enjoyed the complimentary minibar that came with the room. Reception was helpful with trip advice and airport transfer.

AccorHotels certified review
Jane N. Couples - 25/08/2017
« Great location »

Great room and very clean together with an excellent breakfast. Location excellent.

AccorHotels certified review
Jeroen Couples - 24/08/2017
« Nice boutique stile hotel »

Pleasant stay, nice room overlooking the square in front of the hotel. The young lady with the short dark hair who served breakfast made our mornings! She was super friendly, remembered our room numbers and coffee/tea order and smiled all morning. This is an example of the kind of staff that makes an impact on your stay!

AccorHotels certified review
Polina T. Couples - 23/08/2017
« Perfect two days in Vienna! »

We stayed at one of your special disegned rooms-the room of empress Sissi and it was perfect! Beautiful and cozy room, perfect location!

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