Mercure Vienna First

TripAdvisor rating 4.5/5 650 reviews
Mercure Vienna First
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Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • 100% non-smoking hotel
  • Air conditioned
  • WIEN SCHWECHATPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010
vienna
austria

Tel: +4319058280

Fax: (+43)1/905828333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :48.211414, 16.374053

Our accommodations

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Katharina: Majestic Break/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

MyRoom by Julia & Kerstin: Romantic Pause/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

MyRoom by Barbara & Andrew: Vision of Vienna/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Views: Historic side view, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 38
  • Views: Courtyard side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

VIENNA 1ST

Type of cuisine: Bistro

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIENNA 1ST

Photo non contractuelle / Strictly non binding

Feel at home and indulge - relax and enjoy! The "Grands Vins Mercure" wine menu resembles a wine cellar that leaves nothing to be desired. For an ideal accompaniment, treat yourself to our fresh cold cuts. Enjoy a gin and tonic from our selection

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,075 reviews

tripadvisor

TripAdvisor Rating 4.5/5

650 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quick Vienna visit

TripAdvisor rating 4.5/5

Al R Couples - 09/11/2019 TripAdvisor review

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

We got a warm wellcome room was comfortable

Customer review rating 4.5/5

S. M. Couples - 03/11/2019 Confirmed reviews AccorHotels

Warm wellcome comfortable room very nice staff

Dear m. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback,in particular from a LeClub Silver member as your are. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great Location and Decent Value for Money

Customer review rating 4.5/5

J Couples - 29/10/2019 Confirmed reviews AccorHotels

Great location in city centre and easy to access from Metro (and for return 100E bus back to airport). Room had all the facilities needed for a city break. Would have scored higher if the air conditioning had worked, or the window had opened further - we just couldn't cool the room sufficiently to sleep at night (it was an unseasonably hot week in late October and I guess the hotel had switched off the air-con for the winter!).

Dear Julie H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we do apologize for the inconvenience with the air conditioning. You are right, due to some colder days in October we turned off the AC. But there was also no heating in your room. The AC adapts to the temperatures outside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great location, helpful staff

Customer review rating 4.5/5

Anonymous Business - 28/10/2019 Confirmed reviews AccorHotels

Enjoyed my short stay in this hotel. Staff were all helpful and friendly. Breakfast was varied and extensive Room was comfortable and contained all that you might need for a hotel stay.

Dear Michelle B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive such a positive feedback from our guests.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Cosy little hotel well located

Customer review rating 4.5/5

Marc Couples - 22/10/2019 Confirmed reviews AccorHotels

This is a nice little cosy hotel, in an ideal location close to any landmark in Vienna. We had the room specially decorated called “my room”. It was a nice introduction to the city. We particularly enjoyed the books about the city. The room was very clean, the staff was very nice.

Dear Marc B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular regarding our unique MyRooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Excellent as always

Customer review rating 4.5/5

Jean B. Couples - 19/10/2019 Confirmed reviews AccorHotels

We always stay at your hotel when in Vienna. It has a great location, is unique and most importantly has super friendly and helpful staff from reservations through to the hotel team. The rooms are also nice- we appreciated the good size of our room this last time especially as we stayed for 4 nights. The bathrooms are compact but very cleverly designed so that there is a good large walk in shower. It is so practically that there is a really good sized shelf built in where the shower controls are for all necessary toiletries .

Dear Jean B., thank you so much for your feedback regarding your recent stay at Mercure Vienna First. We are more than happy to know that you enjoy your time with us every time and everything is to your satisfaction. Your kind words to our staff are especially appreciated. Our Staff members are genuine, and truly want our guests to know that they want to make your time with us special, every stay. We also have to say that having guests such as yourselves makes our jobs very easy. We look forward to welcome your back very soon. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

The experience was quite satisfactory.

Customer review rating 4.5/5

Marion G. Couples - 14/10/2019 Confirmed reviews AccorHotels

We enjoyed our stay at the Mercure First in Vienna. We received a warm greeting from the clerk when we arrived.The staff was quite accomodating and the room was comfortable and clean. We added a daily breakfast but we were quite disappointed with the breakfast on the Sunday of our stay. We went to eat an hour before it closed. Many items needed to be refilled and it took a long time to get anything that we asked for. Additionally, there was a plate with unfinished food that was left on the serving table. We asked the waitress for coffee but she was standing and eating in the kitchen at the time. It was an unpleasant experience and I felt that my $40.00 (breakfast for two) was totally wasted and that I had been taken advantage of.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the inconvenience of your breakfast I apologize. This does not reflect our high Mercure standard.I will immediately forward this to the relevant department and the necessary measures will be taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Dark room

Customer review rating 4.5/5

Anonymous Business - 09/10/2019 Confirmed reviews AccorHotels

The dark colour on the walls and the dark lampshades made the room very dark. Difficult to read in that light.

Dear Mr.J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Too bad that we could not convince you with our design. We would like to have brought you a table lamp in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Lovely hotel in a great location

Customer review rating 4.5/5

Andyw Couples - 05/10/2019 Confirmed reviews AccorHotels

The hotel was perfect for a couple of days in Vienna. It was stylish & centrally located in a quaint square, with an easy walk to the U Bahn.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Very friendly reception staff

Customer review rating 4.5/5

Anonymous Couples - 02/10/2019 Confirmed reviews AccorHotels

Reception staff are very helpful and friendly to provide traveling information

Dear Yan Woo T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First
Customer review rating 4.5/5

Mr P. L. Couples - 01/10/2019 Confirmed reviews AccorHotels

Quiet location, nice room, friendly service, super breakfast

Dear Per L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

4 days with friends

Customer review rating 4.5/5

A. C. H. Friends - 30/09/2019 Confirmed reviews AccorHotels

A very nice, very central hotel in the center of Vienna. The people working in the hotel, were always smiling and friendly helpful. We really enoyed our stay.

Dear Jan Einar Gade H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about our kind hotel staff and the great city center location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Very good

Customer review rating 4.5/5

Einat Couples - 23/09/2019 Confirmed reviews AccorHotels

The room was nice and tidy, location is great

Dear Einat B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great Vienna Hotel

Customer review rating 4.5/5

Jonathan J. Couples - 18/09/2019 Confirmed reviews AccorHotels

Welcoming and friendly

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Very Enjoyable

Customer review rating 4.5/5

Eva Couples - 17/09/2019 Confirmed reviews AccorHotels

Our stay in the hotel was very enjoyable and relazing. The location was perfect. All the main places of interest was within waking distance.The hotel location is very interesting,it has a great history to it as it is located in the old Jewish quartre. The receptionist Tanya was very helpful,kind and patient. I think a few chairs and tables to the front of the hotel would greatly add to the experience of the hotel.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team but especially with Tanja. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Wonderful position but room for improvement!

Customer review rating 4.5/5

Dr D. C. Couples - 16/09/2019 Confirmed reviews AccorHotels

This was the first visit to Vienna for both myself an my wife. Generally we were satisfied with the hotel and its very favourable position right in the centre of the old city, especially in the Jewish quarter - near the Synagogue and a Kosher restaurant. The bedroom was generally quiet except for when exuberant youth shouted - perhaps at 3 o'clock in the morning!

Dear David C., thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna for your first time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you would like to add some more comments do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Very nice hotel in the heart of Vienna

Customer review rating 4.5/5

Puffade Couples - 16/09/2019 Confirmed reviews AccorHotels

Modern hotel very well located in Vienna.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Trip to Vienna 9/5-8/2019

Customer review rating 4.5/5

B N. Friends - 14/09/2019 Confirmed reviews AccorHotels

Hotel location is great (center of almost everything). Staff is somewhat cold. Room is clean and well decorated. Not bad!

Dear Buenaflor N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, about our unique boutique hotel design and the great city center location. I will also share your comments to our team. Services as described above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

NICE COMFORTABLE STAY

Customer review rating 4.5/5

Sandeep M. Couples - 14/09/2019 Confirmed reviews AccorHotels

Thanx Team mercure First . We had a great time two nights stay . The location is excellent . The front desk team was great . all the persons manning the front desk were very helpful and guidance was very satisfactory especially the young man oliver who helped us in touring the city in small time . The room mattress towels and bedding all were satisfactory neat and clean linen We had a nice stay Thank You all once again Sandeep M. india

Dear Mr. and Mrs. M., Thank you very much for your kind feedback regrading your stay with us at Mercure Vienna First. We are glad to know that you felt very well and everything was to your satisfaction. We would be pleased to welcoming you again very soon! Kind regards Oliver Lang Front Office Agent´ Mercure Vienna First

very good

Customer review rating 4.5/5

Zvi R. Families - 12/09/2019 Confirmed reviews AccorHotels

In general we really enjoyed our stay at the hotel but in particular we would like to note your employee at the reception, Oliver Lang, for his courteous service which was always accompanied with a smile and his help to find our way in and around Vienna.

Dear Zvi R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about one of our colleagues. I will share your comments with Oliver and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First
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