Mercure Vienna First

TripAdvisor rating 4.5/5 640 reviews
Mercure Vienna First
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Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010
vienna
austria

Tel: +4319058280

Fax: (+43)1/905828333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :48.211414, 16.374053

Our accommodations

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

MyRoom by Katharina: Majestic Break/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Julia & Kerstin: Romantic Pause/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Barbara & Andrew: Vision of Vienna/Standard Double Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Executive Suite

  • Max. number of persons: 4
  • Area: From 38
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine

Our restaurants and bars

VIENNA 1ST

Type of cuisine: Bistro

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIENNA 1ST

Photo non contractuelle / Strictly non binding

Feel at home and indulge - relax and enjoy! The "Grands Vins Mercure" wine menu resembles a wine cellar that leaves nothing to be desired. For an ideal accompaniment, treat yourself to our fresh cold cuts. Enjoy a gin and tonic from our selection

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,981 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

640 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Everything you need.

Customer review rating 4.5/5

Susan Families - 10/08/2019 AccorHotels review

Good location. Spotless modern bathroom and room. Slightly noisy on Friday and Saturday nights from bars in the area. Free walking tour on Saturdays also great.

Dear Mrs. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Fabulous stay

Customer review rating 4.5/5

Helen H. Families - 05/08/2019 AccorHotels review

Excellent from beginning to end. Staff super helpful, comfortable and quiet room.

Dear Helen H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great location

Customer review rating 4.5/5

Anonymous Couples - 02/08/2019 AccorHotels review

The rooms were a little small but the shower room was good. The reception staff were very good and welcoming. The location couldn't have been better.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Great location

Customer review rating 4.5/5

Jen T. Couples - 26/07/2019 AccorHotels review

Fantastic front of house staff

Dear Mercure Guest. We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

One of my best experiences !

Customer review rating 4.5/5

Chris Business - 26/07/2019 AccorHotels review

Comfortable, trendy, soundproof rooms. Charming and attentive staff. A few steps from the old center. Very easy access to the subway and train station. The perfect place to stay.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First
Customer review rating 4.5/5

Liran N. C. Couples - 22/07/2019 AccorHotels review

The location of the hotel is excellent, the rooms are small and dark and there is dust in the room. Although we were promised a check-out at 14:00 in the morning, the receptionist told us that it was canceled and treated it unpleasantly

Dear Liran c., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will forward your remarks to the responsible colleague. Services as described above does not match with our high Mercure Quality standards. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Well situated, comfortable, friendly hotel.

TripAdvisor rating 4.5/5

Linda S Couples - 22/07/2019 TripAdvisor review

We had 3 nights here and had a enjoyable stay. The rooms were comfortable and well equipped. They were compact and one criticism would be very small hanging space. The staff were friendly and efficient. We didn’t eat here as breakfast was 20 euros which we thought pricey. Well situated, and we would certainly return for a short city break. Thanks.

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us at Mercure Vienna First. What a pleasure to read you enjoyed our kind hotel staff and your cozy, well equipped room. We appreciate all of your kind words. We really love it when guests are mentioning that they will definitely stay with us again in the future. We are looking forward to welcome you back. Kind regards Kerstin Allabauer Front Office Manager

Very pleasant stay

Customer review rating 4.5/5

A. R. Business - 21/07/2019 AccorHotels review

Very convenient hotel location, nice room, very good breakfast, and great hospitality!

Dear Adee R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Friends traveling together

Customer review rating 4.5/5

Jm Friends - 16/07/2019 AccorHotels review

It was good.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

difficult to access by car, great location in mid of the city

Customer review rating 4.5/5

S. Couples - 14/07/2019 AccorHotels review

despite difficult to access by car, the hotel is great, and sit in the center we enjoyed Vienna's city

Dear Hugues S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You are right, we are located in a pedestrian area so you can not drive directly in font of the hotel. You can park just around the corner, but our hotel staff is always willing to help you with your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Bad experience

Customer review rating 4.5/5

Eli R. Couples - 13/07/2019 AccorHotels review

The room was great and the hotel looks good and is located near all sites. However iI booked anon refundable reservation through booked. The reservation was not honored in full since we had a problem with the breakfast part. Booked has sent me to you and you sent me back to booked to sirt things out. Ama couple of weeks before my flight I wrote you and you answered just 5 days!!! before my flight to get back to booked. I write back that I want to cancel my stay with you if you do no intend to honor the reservation. When I got to the hotel I showed you my reservation and you said that the manager would look in to it. The mangers answer again was go back to Booked. Despite the bad experience with Booked, I realy hoped you would sirt out the mass and provide me with a wonderful experience (the one I hoped to get when I read the good reviews about your hotel). Since I did not, regretfuly I will not recommend anyone to stay in Mercury chain since the level of service when a guest has a problem is realy realy shameful.

Dear Family R., Thank you for your feedback during your stay with us at Mercure Vienna First. We regret to read not everything is to your satisfaction and we do apologize for that. Please rest assured we take your request very seriously and will discuss the mentioned within our team. Kind regards Oliver Lang Front Office Agent Mercure Vienna First

Very pleasant and excellent location

Customer review rating 4.5/5

Esther K. Solo - 11/07/2019 AccorHotels review

Everyone was very friendly and helpful. Some especially someone named Oliver inparticular interested in my trip and sharing their knowledge of how they could help me. There was another young woman whose name I forgot who was also extremely interested in some of the things I was visiting in Vienna.

Dear Esther K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Oliver. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Mr

Customer review rating 4.5/5

O. T. C. Couples - 09/07/2019 AccorHotels review

Service very good

Dear Tin C. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Always great always clean

Customer review rating 4.5/5

Harald S. Business - 05/07/2019 AccorHotels review

I love this hotel, nice staff, nice rooms and breakfast in this hotel is just lovely and always very well prepared and perfectly arranged.

Dear Harald S., We very much appreciate your great comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive such positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Very helpful staff

Customer review rating 4.5/5

Ibrahim Business - 05/07/2019 AccorHotels review

A nice and quiet hotel even though is located in the heart of Vienna. Staff was very helpful. Suggestion for improvements? Breakfast and light in the room

Dear Brahim A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate you improvements proposals for the light in the room and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Nice

Customer review rating 4.5/5

Timeya Couples - 29/06/2019 AccorHotels review

Very comfortable

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

An excellent stay in central Vienna

Customer review rating 4.5/5

M R. Couples - 28/06/2019 AccorHotels review

We enjoyed our two days at the Hotel Mercure Vienna First. The hotel is conveniently placed for the Underground, buses and all the sights. Our room in the hotel was comfortable, modern, and clean. We were particularly impressed by dinner in the restaurant. The food was innovative - my husband had the antipasti platter (not sure if that was what it was called on the menu, but it was particularly good), and the service was excellent. In fact all the staff were efficient and friendly.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Wonderful hosts, clean and fun hotel

Customer review rating 4.5/5

Kristin B. Business - 25/06/2019 AccorHotels review

The front desk team and housekeeping leader were amazing during our stay. Particularly, Tanja and Oliver were so patient and helpful, whether it was making hotel reservations or calling taxis or even helping me figure out how to freeze/store pumped breast milk overnight before I flew home, they were so helpful!

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with Tanja and Oliver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Brilliant

Customer review rating 4.5/5

Warren Couples - 24/06/2019 AccorHotels review

We found the hotel a little bit difficult to locate initially, google maps kept pointing us to a different hotel, however once we found it we loved it. The hotel room is a bit small but was very clean and nicely decorated. It’s located pretty centrally, about 5 mins walk to Stephansplatz. The hotel realised it was my birthday and sent wine and chocolates to the room which was a very nice gesture.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ ´ Mercure Vienna First

Good

Customer review rating 4.5/5

Anonymous Couples - 22/06/2019 AccorHotels review

Best location but small room. No wardrobe in the room.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First
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