Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 606 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,836 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 606 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 19/03/2019 TripAdvisor review
« Nice and quiet hotel in Vienna »

Nice and quiet hotel in Vienna. In the heart of the Jewish neighborhood, close to the city park with the famous restaurant Steirereck, very close to the Stephansdom en other places of interest. Nice atmosphere, friendly staff and very good price / quality rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you so much for your kind feedback regarding your recent stay at our unique boutique hotel Mercure Vienna First. We are happy to hear that you appreciate our great city center location within walking distance of popular Vienna attractions. You certainly have enjoyed most of our facilities, we do hope you will be able to return to us in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

Anonymous Couples - 12/03/2019 AccorHotels certified review

Check Tripadvisor Special thanks to receptionist Oliver. Oustanding service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with Oliver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First

D. Families - 10/03/2019 AccorHotels certified review
« Very good »

Hotel well situated and confortable. Staff Very efficient. Restaurant dispointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First

Richard Business - 05/03/2019 AccorHotels certified review
« Very good »

Everyone was very accommodating and professional. The breakfast was Nice and the rooms were beautiful. Cleaning was spotless. It was a nice touch to get free cold water in the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Monika Business - 02/03/2019 AccorHotels certified review
« Warm wellcoming, nice & polite staff »

Very nice location , Mr. Oliver and his colleagues are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with Oliver and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Andra Business - 02/03/2019 AccorHotels certified review
« Very good »

Comfortable bed, nice and soft sheet. The room is very clean, the lights are amazing, the tv is wide, the design of the room is very modern and with many details. The bath is clean and nice too. You have everything you need there. Even teethbrush and slippers. Good job! I felt like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Mili Couples - 23/02/2019 AccorHotels certified review
« Great weekend! »

We loved our weekend! Nice rooms, lovely breakfast, great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Anonymous Business - 20/02/2019 AccorHotels certified review
« my first choice in vienna »

Always clean, tidy; welcoming staff. Privilege rooms are real nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eyal B., thank you so much for your nice feedback regarding your stay at Mercure Vienna First. We are delighted to know that we are your first choice in Vienna and you enjoyed our friendly hotel staff and the cozy privilege rooms. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

G K. Couples - 11/02/2019 AccorHotels certified review
« Excellent stay »

Great location, polite and courteous staff and lovely accommodations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Michael C. Couples - 07/02/2019 AccorHotels certified review
« Great location , friendly staff. »

This is a very good hotel though a bit dated and in need of some refurbishment. But there are compensations, all of the employees from check in to the bar and breakfast staff are friendly and efficient. Our room was kept spotlessly clean and the free mini bar was a nice touch. The free walking tour was fantastic , and the girl on reception was very helpful in recommending and booking a restaurant. My wife and I had a wonderful stay in Vienna, it’s an easy city to navigate mainly due to the great location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Raymond S. Couples - 05/02/2019 AccorHotels certified review
« Excellent location and very friendly staff »

The staff are very friendly and helpful. The hotel is located within easy reach of all restaurants and historic venues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Cris Families - 04/02/2019 AccorHotels certified review
« Cozy hotel in the city centre »

Very Well located People extremely nice and helpful Comfortable beds, nice room with all details Only one item to rate the stay as 10/10, the room was too warm, there wasn’t any possibility to switch the heat off, sweating all night it is anoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constrctive criticism regarding the temperature in oyur room, we deeply regret that it was not so comfortable for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

V.- O. I. W. I. O. T. R. I. C. H. E. M. N. W. G. Business - 31/01/2019 AccorHotels certified review
« Good sray »

Staff very customer oriented, nice room, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale Roberte C. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

John D. Friends - 29/01/2019 AccorHotels certified review
« somewhat underwhelming »

Staff were pleasant but unable to assist with specific requests. Free mini bar was limited and lacked variety, apart from the water which is generally free everywhere one beer and a coke would not be considered a bar... Single bed doona's on queen beds are a strange combination and the pillows were way to soft. There were limited (2) English speaking television stations both news, no movies nor subtitles. The restaurant/bar provided breakfast but was only open on one day of our 4 day stay for afternoon drinks and dinner/snacks - we were referred to the sister hotel down the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. We would be very thankful if you could let us know in which cases our staff were unable to assisst you? Those detailed information would be hepful to improve our qualities. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Penny G. Couples - 28/01/2019 AccorHotels certified review
« Vienna City Break »

We stayed at the Mercure Vienna First Hotel when visiting Vienna for a 3 night city break. The hotel itself is in a fantastic location, only a 5 minute walk from the nearest underground station and a short walk to many of the sights that Vienna has to offer. The hotel was very clean and the room (a privilege room) was spacious, well appointed and very comfortable. Breakfast was plentiful and fresh, providing a great start to each day. The service provided by the reception and housekeeping staff was fabulous. Friendly, polite and keen to assist wherever they could. A special mention to Oliver, who was always a pleasure to deal with and provided us with the perfect restaurant recommendation and even made the reservation for us. We had a great stay here and would certainly not hesitate in booking again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Oliver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Amanda Couples - 16/01/2019 AccorHotels certified review
« Great Location, Lovely Staff »

Location top notch. Five minutes walk to St Stephens. Very close to U1 (subway) at Schwedenplatz, Vienna ring tram & HOHO buses. “Go Wien” restaurant at Mercure Zentrum next door is great. Compact room but with great use of space. Good cupboards Safe in room. Lighting is too dim even though there are lots of lights. Shower only has half screen & floor can flood sometimes. Lovely helpful staff (appreciated their excellent English).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is great to read how much you enjoyed your stay. It was such a pleasure having you with us and we are so pleased to learn that you enjoyed your stay so much and the team were able to make you feel so welcome, from arrival to departure. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Tony Couples - 09/01/2019 AccorHotels certified review
« Lovely Vienna »

First class from start to finish the staff on the front desk we’re brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony M., thank you so much for your amazing feedback regarding your recent stay at Mercure Vienna First. We are pleased to learn that you enjoyed your stay so much and the team were able to make you feel so welcome, from arrival to departure. There is no higher praise than your kind words that our staff was "brilliant" . Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Mystrangeworld Solo - 07/01/2019 AccorHotels certified review
« Nice start of year »

Welcoming staff Serviceable f&b Individual room Well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve Frederica G., thank you for your very kind feedback. It is always a pleasure to read that our guests enjoyed their stay with us. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We appreciate your nice words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Varavadee W. Couples - 06/01/2019 AccorHotels certified review
« Almost perfect but i almost got double charge »

As a platinum member of accor i am happy to be upgraded to the chic room and the free mini bar. There are so many chocolate for us. Everything was good. It s near the shopping but on the check out i was charged extra and i was about to pay as i thought it was the city tax plus but on second thought i asked my hubby if this was correct. So he checked and finally it was the price of the point. I paid some by using points. Via discussing about the payment the staff looked annoyed and she insisted i must pay. Finally she called someone and it was confirmed that all the bill has been settled. To my surprised she did not even say sorry. I was disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varavadee w., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. First of all we are very happy to know you had a pleasant time and you enjoyed our fast WIFI, your cozy room and our great city center location. What a pleasure to read you also enjoyed your LeClub Platinum member benefits. We do apologize for the inconvenience during your check out. Service as described does not match with our high Mercure Quality. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience. We hope to get the chance to welcoming you back as soon as possible. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Anonymous Couples - 03/01/2019 AccorHotels certified review

Good location close to transport and shops. Hotel staff were very friendly and helpful. The room was most comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is great to read how much you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so glad we were able to help create some wonderful Vienna memories for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

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