Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 582 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,720 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 582 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Matt D. Business - 07/12/2018 AccorHotels certified review

The hotel is quite small, which in my view is good. The room was spacious, and beautiful decorated, but a bit spartan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Chris H. Couples - 03/12/2018 AccorHotels certified review
« Great location, great room,staff friendly and helpful. »

Online checkin made arrival easy. We were greeted by friendly staff that gave us all the tourist info we needed. Our room was definitely to our satisfaction and was cleaned each day. Location was brilliant with regards to the city centre and U-Bahn which made travel around very easy. Took no more then 25 mins to get to Vienna Airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Families - 27/11/2018 AccorHotels certified review

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Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Brian F. Friends - 13/11/2018 AccorHotels certified review
« Mercure First Vienna »

The hotel is well positioned for most tourist attractions. Handy to St Stephansplatz. The hotel has limited facilities but more than sufficient for a few days stay. The staff were friendly and helpful which which made our stay more enjoyable. Overall a very good hotel to stay at

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Couples - 09/11/2018 TripAdvisor review
« Very nice boutique hotel in the Vienna downtown »

Great new small hotel in very down town of Vienna Old Town. Very good service and sumptous breackfast. A lot cafes around, all sightseens are close and very pleasant modern room design. Free fast Wifi is a plus

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! We are thrilled of your kind feedback to your recent stay at our unique boutique hotel Mercure Vienna First. Thank you for all your nice words to our staff members and the rich breakfast buffet. We also have to say that having guests such as yourselves makes our jobs very easy. We hope to have the pleasure to welcoming you back very soon. Kind regards Kerstin Allabauer Front Office Assistant Manager

Josh Couples - 01/11/2018 AccorHotels certified review
« Not great »

Bed was slanted so that you constantly felt like you were going to fall off. The room was extremely hot and the AC was as low as it would go. Room overlooked a courtyard with several bars. It was very loud until 4:30 AM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations regarding noise and the temperature on your room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During wintertime our airsystem allows us only to heat. As our hotel is located in the most famous area of the viennese city center there are lot of people around. We are working very close with our neighbourhood and are trying to avoid too much noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Andrew Couples - 31/10/2018 AccorHotels certified review
« Great location »

Room 124 very warm, air conditioning seemed not to work, however, great nights sleep. Very welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During wintertime, our airsystem allows us only to heat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Hans T. Business - 27/10/2018 AccorHotels certified review
« Great hotel - too pricy »

Staff at hotel is amazing. Friendly, eager to help, competent. Welcome: +++++ - friendly reception - giving feeling of being welcome Room: +++++ - the room was very good - minibar included, great sleeping comfort, great bath room - Nespresso machine is always a nice bonus Internet: +++++ - enabling VOIP calls Breakfast: +++++ - what a fantastic team at the breakfast rooms - address you with your family name - remember your family name the day afterwards - the variety is really amazing - and presentation of items is really so much taken care of. Price: this is a real downside - 300 Euro per night (incl. breakfast) is really far too high. Would I come again? Yes if the price is much lower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that the period of your stay was within congress time, so the prices are much more higher than on other dates. So when your are planing your next visit to Vienna, just contact us before and we can inform you about the roomrates! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Couples - 26/10/2018 TripAdvisor review
« Excellent »

Excellent location. You are steps away from St. Stephan.The service is excellent, the receptionist will go out of his way to help you.Very spacious, clean and very comfortable.Look forward to my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you so much for your very kind feedback regarding your recent stay at our boutique hotel Mercure Vienna First. We are thrilled you enjoyed the helpful guest service from our hotel staff and our amazing city center location. Being located in the heart of the city makes the hotel an ideal destination for your travels. Hearing a guest plans to return is the best compliment we can receive. It would be a pleasure for us to welcoming you back very soon. Kind regards Kerstin Allabauer Front Office Assistant Manager

Lailah B. S. Families - 15/10/2018 AccorHotels certified review
« Pleasant and well situated hotel »

Hotel well placed and staff very helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lailah Bibi S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Friends - 14/10/2018 AccorHotels certified review
« Great Location »

Hotel was clean and room was well appointed. Great location in walking distance to city center and attractions. Local bars were a bit noisy at night. We had to have our window open because we couldn't get room cool enough to sleep. Breakfast not included but we often walked to cafe's nearby, Starbucks or McDonalds to get a cheap and quick bite to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Melinda B. Couples - 11/10/2018 AccorHotels certified review
« Friendly staff, comfortable room but VERY noisy on Saturday night (all night). »

We had an enjoyable stay except for a terrible night sleep on Saturday. The bra around he very noisy people exiting until 6am so it was a bad night. Maybe double glazing my help? The staff were very nice, especially the young man on reception when we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret your uncomfortable night due to some noise from outside. Our hotel is located in the most famous area of Vienna, so we are working very close with our neighbourhood to try to control too many noise from the people. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonim Business - 10/10/2018 AccorHotels certified review
« A nice hotel for the next stay »

Rahat lokasyon iyi temiz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

W H. Families - 05/10/2018 AccorHotels certified review
« Modern hotel with nice service in a very good location »

Friendly staff. Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Business - 03/10/2018 AccorHotels certified review
« Best Location & Service »

Kind Welcome (late check-in). Fine Facility. Super good location. Professional service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Valmy A. Couples - 01/10/2018 AccorHotels certified review
« Vienna - Short stay in September »

It was a great stay and I really enjoyed the location, convenience to the tourist sites and the quality of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Frode K. Friends - 01/10/2018 AccorHotels certified review
« Nice hotel in perfect location »

Our stay at Mercure Vienna First was all in all a very pleasant one. The room was spacious and clean, the staff was smiling and helpful, and the location of the hotel was perfect with almost everything within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Dik Couples - 30/09/2018 AccorHotels certified review
« Not so bad »

When we arrived we had no bathroom slippers in the room and we have toa sk for. The sink in the bath was was almost clogged for all 4 days and we have been observing of the cleaning stupp will fond out this...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that in our standard rooms we do not have any slippers, but upon request of course you can get some at any time at the reception! We deeply regret the problem in your bahtroom which is already solved! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Yousef Business - 25/09/2018 AccorHotels certified review
« Vintage hotel with modern decorations »

Excellent location , clean comfortable rooms , friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Dan Couples - 23/09/2018 AccorHotels certified review
« Great location for a base to explore the city »

The hotel and rooms are stylishly decorated but could do with brighter overhead lighting in bedroom. Excellent housekeeping and mini bar replenished every day and was very useful. Coffee machine in our room was a nice touch. Reception staff were efficient. Cannot be helped, but the location of our room meant that we heard noise from bars at night at the weekend and rumbling of deliveries/dustbins in the mornings. We enjoyed the complimentary guided walking tour on Saturday morning. The guide was very knowledgeable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

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