Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 542 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying, Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.5/5 AccorHotels Rating 1,566 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 542 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eva Families - 15/07/2018 AccorHotels certified review
« excellent location and good service »

All good, staff were very friendly and helpful. The room was fine. Breakfast was quite expensive for what is offered at the buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Elisabeth L. Business - 13/07/2018 AccorHotels certified review
« My experience at the hotel is excellent, as always »

The staff is super friendly and helpful, trying to accommodate their customers as best as they can. The room is always clean and well equipped! The cleaning service is doing a really good job. The kitchen is also really good and the food is delicious. The only thing I can complain about is the AC, which runs even after stopping it...I'm particularly sensitive so I'm having a hard time some nights with this. Otherwise, top notch experience, will be happy to visit this hotel again! Elisabeth L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth Irina L., thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. We greatly appreciate your review and your wonderful praises about our hotel staff. Our Staff members are genuine, and truly want to make your time with us special, every stay. We also have to say that having guests such as yourselves makes our jobs very easy. Please not we will forward your comments to the AC to the engineering department. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! Sincerely, Kerstin Allabauer Front Office Assistant Manager ´ Mercure Vienna First

Andrew K. Couples - 08/07/2018 AccorHotels certified review
« Great location and nice rooms »

The location and quality was great. Our only problem was the bed was a bit to hard and when asked to add a topper to the bed - which we have had at other Mercure hotels - nothing happened, not even a sorry we can't do it. Otherwise a great experience with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret the described situation regarding your bed, and we are very thankful for your constructive criticism! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Couples - 08/07/2018 TripAdvisor review
« Basic Hotel at Vienna but great location »

Just a basic hotel. Customer service average. Housekeeping average.Customer service average.Great location, situated close to Vienna main tourist attraction site, Underground Stations, Tram and Airport Bus. Walking distance to restaurants and shopping area.Nothing much to be expected as Platinum member. There is another Mercure hotel just beside, looks better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Vienna First. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. Please accept our apologizes. Please do not hesitate to contact us under h0781-fo@accor.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager

Jeff L. Families - 07/07/2018 AccorHotels certified review
« Nice hotel and great locatiom »

The rooms and amenities were great. I thought the service at the front desk could have been a bit better. The staff at breakfast were great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you could let us know what happened at the front desk which was not to your satisfaction we would be thankful! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Couples - 06/07/2018 AccorHotels certified review

Nice rooms but a bit small Staff are helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Guilherme Couples - 04/07/2018 AccorHotels certified review
« The staff is amazing »

The staff is wonderfull and very simpatic!! Thank you for all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guilherme G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabaue Front Office Assistant Manager Mercure Vienna First

Wendy Friends - 30/06/2018 AccorHotels certified review

Pleasant. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Pd Business - 29/06/2018 AccorHotels certified review
« The front desk staff were wonderful but I felt you need to pay more attention to dining room. »

Room was clean and the staff was very helpful . I would have preferred a more comfortable desk but every thing else was satisfactory. The bed most importantly was comfortable and the bathroom was fine. The front desk employees always went above and beyond to be helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Natalia Families - 12/06/2018 AccorHotels certified review

everything was great)))

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Gerald Couples - 04/06/2018 AccorHotels certified review
« Very nice experience and high level of service »

Good experience at the hotel based on: Clean and nicely decorated room Helpful and polite staff Great location Free bottle of water Will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Stephen H. Solo - 31/05/2018 AccorHotels certified review
« Lovely location »

Enjoyed my stay. Loved the pedestrianized square where the hotel was located, quiet at night but plenty of bars and restaurants and cafes nearby. Only complaint was lack of space to hang clothes. Otherwise room was nice and spacious. Hotel staff very helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Steve Couples - 29/05/2018 AccorHotels certified review
« Great location for the price »

The staff was very helpful and for a good price we stayed at a convenient location in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Amos Solo - 15/05/2018 AccorHotels certified review
« Good but too expensive »

Did not impress me as a 4-star hotel, so while the overall impression was good it did not justify the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Julia Ron Shiftleader Mercure Vienna First

D. B. Couples - 12/05/2018 AccorHotels certified review
« Très bien situé chambre de qualité. Isolation phonique interne de très mauvaise qualité. »

Dear Mr. D., thank you for your email. I do apologize that my colleague has made a mistake in misinformed you in the previous email. Currently the room is confirmed for 1 adult including breakfast, total amount EUR 1390,50 For 2 adults including breakfast the total amount will increase to EUR 1491,20 I am very sorry for the confusion and misunderstanding that happened. We are looking forward to your kind confirmation of the mentioned offer. It is our pleasure to welcome you soon and for the circumstances it will be my pleasure to provide you a voucher for 2 Drinks in our Restaurant! Once again I am very sorry for the confusion. Have a wonderful day and best regards from Vienna, Barbara Maxymovitz Rooms Division Manager Je mets en avant ce mail car lorsque que j'ai réglé l'amicale !! dame de la réception voulait absolument me faire payer 300€ de petit déjeuner. Il a fallu que je hausse le ton pour qu'elle accepte de suivre les termes de ma réservation !!!! Ceci dit, l'hôtel est parfaitement situé et relativement calme si vous avez la chance de ne pas avoir des voisins qui hurlent à 2 heures du matin. L'insonorisation interne est vraiment mauvaise. Le personnel du restaurant est très agréable. Celui de la réception moins disponible pour conseiller. La qualité du petit déjeuner est très moyenne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. D., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I cannot express how sorry I am that there was a further confusion upon your check out. Please note that the amount you have paid upon check out reflects what you have booked and included the breakfast. Actually due to this error the breakfast for the second person was now on us, an invitation and to be honest the least we can do as a compensation for the misunderstandings. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you have still rated us with 6 out of 10 points which means that besides this issue you have enjoyed our services, the accommodation and time in beautiful Vienna. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara Maxymovitz Rooms Division Manager ´ Mercure Vienna First

Glenn P. Couples - 11/05/2018 AccorHotels certified review
« We had a wonderful time. »

The staff was extremely customer oriented, and genuinely cared about us having a pleasant time. The breakfast was excellent, and again the staff knew us on site and took interest in our day. We will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Couples - 03/05/2018 AccorHotels certified review
« Excellent »

Great service with clean rooms and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Ray Couples - 26/04/2018 AccorHotels certified review
« Great hotel in a perfect location »

Perfectly placed hotel for easy access to the city sites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Oren C. Solo - 26/04/2018 AccorHotels certified review
« Very welcoming and pleasant hotel »

The hotel in nice, clean, welcoming and in a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Big K. Solo - 25/04/2018 AccorHotels certified review
« Great location, friendly helpful staff and comfy room »

Great location, friendly helpful staff and comfy room... excellent value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader´ Mercure Vienna First

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