Mercure Vienna First

TripAdvisor rating 4.5/5 625 reviews
Mercure Vienna First
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Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010
vienna
austria

Tel: +4319058280

Fax: (+43)1/905828333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :48.211414, 16.374053

Currently, close to our hotel

Mozart's house, visit

From 01/01/2014 to 31/12/2019

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Saint-Stephen Cathedral, Vienna, visit

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At 389 m

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 591 m

MAK - Museum of Applied Arts, visit

From 01/01/2014 to 31/12/2019

At 686 m

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 849 m

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 1.4 km

Vienna's Giant Ferris Wheel

From 01/01/2015 to 31/12/2019

At 1.7 km

The Belvedere, Vienna, visit

From 01/01/2011 to 31/12/2019

At 2.3 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 2.8 km

Twenty-first century house, Belvédère 21; visit

From 01/01/2014 to 31/12/2019

At 2.9 km

Our accommodations

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double Room

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Katharina: Majestic Break/Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Julia & Kerstin: Romantic Pause/Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Barbara & Andrew: Vision of Vienna/Standard Double Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Historic side view, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: ‌4
  • Area: From 38
  • Views: Courtyard side, City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

VIENNA 1ST

Type of cuisine: Bistro

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIENNA 1ST

Photo non contractuelle / Strictly non binding

Feel at home and indulge - relax and enjoy! The "Grands Vins Mercure" wine menu resembles a wine cellar that leaves nothing to be desired. For an ideal accompaniment, treat yourself to our fresh cold cuts. Enjoy a gin and tonic from our selection

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,921 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

625 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.5/5

Wendy B. Couples - 11/06/2019 AccorHotels certified review

We enjoyed our stay at Mercure Vienna First. Loved the location and all the staff were helpful and friendly. The room was lovely and well equipped. The decor was stylish and comfortable. Loved the rubber duck and the free mini bar. I feel breakfast could be improved....staff need to make sure that guests have tea or coffee without having to keep asking would be better. Also I think a toaster would be an improvement. Would definitely stay here again if I were in Vienna.

Dear Wendy Anne B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. The team appreciate it! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also forward your remarks to our breakfast service to the responsible department. We do apologize for the inconvenience. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Ok hotel but nothing special

Customer review rating 4.5/5

Jt Couples - 04/06/2019 AccorHotels certified review

Staff were friendly and helpful but room was small and air con didn't work very well and there was no comfortable bar area to relax in. Food was okay.

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will check the air conditioner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Wonderful Hotel, Staff and Location

Customer review rating 4.5/5

Vasuhi Business - 04/06/2019 AccorHotels certified review

Very nice hotel. Staff are very friendly and helpful. Location is in the city, just a few minutes to the Opera House and Kartner Stasse.

Dear Mrs. S., Thank you very much for your kind feedback during your stay with us at Mercure Vienna First. We are glad to know that you feel very well and everything is to your satisfaction. Do not hesitate to contact us anytime for your wishes and concerns. Kind regards Parastoo Yazdanpanah Front Office Mercure Vienna First

Interesting and central location, some things to think about.

Customer review rating 4.5/5

Stephen Couples - 27/05/2019 AccorHotels certified review

The hotel is situated in a very interesting part of Vienna, in a pedestrian square. That should have made for complete peace and quiet and often it did. The square though is home to several bars and there could be a lot of noise from those late into the night (at 3am one day there was a person with a trumpet!). The hotel is also beautifully situated for the airport if you catch the non-stop, half-hourly, bus from Morzinplatz. For the price we paid, we found the hotel slightly cramped, with narrow corridors and rooms (and, particularly. our bathroom) a bit smaller than would be ideal. What the corporate world would think of as character and individuality (ie wackiness) had been injected into the public spaces but the bedroom itself was a bit drab, with little to lift the spirits. But actually it, and the bathroom, was well-equipped and the bed was very comfortable, surely one of the most important features of any lodging place. The breakfast area was at times too crowded for the number of people staying in the hotel; on at least we went on an early morning stroll round the city and came back later when it was much better. Although unadvertised, we did find that that they would happily provide boiled eggs. The lady in the breakfast room was a real character and a complete star. So would we go back? Quite possibly, but I'd want to pay a bit less than I did on this occasion.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

A wonderful stay

Customer review rating 4.5/5

Anonymous Families - 23/05/2019 AccorHotels certified review

Liked the design of the hotel, the rooms and the personnel at the from desk. Great breakfast but a slow and not attentive service there

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Ass. Front Office Manager ´ Mercure Vienna First

Short break

Customer review rating 4.5/5

David M. Friends - 22/05/2019 AccorHotels certified review

Comfortable with good friendly service

Dear David M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Parfait

Customer review rating 4.5/5

Thierry Couples - 10/05/2019 AccorHotels certified review

Top

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

everything was great

Customer review rating 4.5/5

Natasa Business - 08/05/2019 AccorHotels certified review

The hotel is clean, perfect location, kind staff, Boris from the reception was very helpful, the breakfast was tasteful, I would recommend it

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with Boris . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Thank you to the wonderful team of the Mercure Vienna First

Customer review rating 4.5/5

Olivier A. Solo - 07/05/2019 AccorHotels certified review

The hotel is well maintained, perfectly located, quiet, small enough. Rooms are comfortable with good soundproofing. Water is provided. Breakfast room is beautiful and choice plentiful but most important the entire team (some of them have been there since the hotel opening) are outstanding. Thank you for making my stay a memorable one

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

centrally located, nice rooms, friendly staff

Customer review rating 4.5/5

Anonymous Couples - 06/05/2019 AccorHotels certified review

experience was very good . breakfast : choice ok, sometimes there was not enough bread anymore around 9 30 while breakfast runs till 10 00 or 1030 and sunday morning it was chaotic due to the fact that not enough staff was present and the person alone could not meet all the demands of the guests, refill the buffet and clean all the tables. the lady did her best but simply could not manage on her own.

Dear Greta C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But of course I will also forward your remarks to the breakfast situation to the responsible department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Ms. l.

Customer review rating 4.5/5

Wan J. L. Couples - 04/05/2019 AccorHotels certified review

Very good experience. Great reception.

Dear Mrs.l. Wan-Ju, We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Very nice and pleasant

Customer review rating 4.5/5

Renata Families - 03/05/2019 AccorHotels certified review

It was very nice experience; excellent and helpful staff, great location, delicious breakfast, we will highly recommend this hotel!

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Efficient and friendly

Customer review rating 4.5/5

S. Couples - 02/05/2019 AccorHotels certified review

Staff were friendly and were knowledgeable about the local area. Room was very clean and uniquely laid out.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First

Mostly as expected.

Customer review rating 4.5/5

John B. Solo - 22/04/2019 AccorHotels certified review

Everything was fine, but I would strongly suggest you provide cable channels in English language in the future, particularly CNN and financial news channels.

Dear Mr. b., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Great central location

Customer review rating 4.5/5

Anonymous Couples - 21/04/2019 AccorHotels certified review

Your hotel was very well situated. The staff was very helpful. However the air conditioning was not as cold as we would have wanted and we couldn't open the windows because of the loud sound coming from the bars and restaurants outside. The carpet also smelled really badly of cigarettes, which made the room really musty with the window closed! The room although small was very well equipped, loved the bathroom which again although small was very modern and fresh. The bed was very comfy and sheets were immaculately clean. It was a very nice tough to give us free water every day.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that I will immediately forward the above points to our housekeeping and technician. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Enjoyed my stay with you

Customer review rating 4.5/5

Robert Business - 21/04/2019 AccorHotels certified review

Friendly breakfast staff

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Always a pleasure

Customer review rating 4.5/5

Chris M. Business - 19/04/2019 AccorHotels certified review

A great hotel, comfortable, clean, friendly and great decor. Centrally located yet not in the hustle and bustle of the tourist hotspots.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First

Adequate and functional.

Customer review rating 4.5/5

Visitor 1. Couples - 14/04/2019 AccorHotels certified review

Romantic room is compact, but adequate, albeit a bit overpriced for what it was. Hotel is in good location and service was good throughout.

Dear Jacqueline N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. We are glad to know you enjoyed our great city center location and that you have chosen the special MyRoom Romantic Pause. But unfortunately we have to read that it was not to your satisfaction. We do apologize for that. Please rest assured that you do not paid more money for this room. It is the same price as for a Standard room. Thank you again for sharing your experience, and we hope to have the pleasure to welcoming you back to us, maybe in another room. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Great hotel for short business trip

Customer review rating 4.5/5

Ashling Business - 05/04/2019 AccorHotels certified review

Very good location for what we needed, really clean rooms, amazing shower! Would have loved a bath though :)

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please contact us directly for your next booking and we will give you a room with a bath. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First
Customer review rating 4.5/5

Timothy Couples - 05/04/2019 AccorHotels certified review

Very well located hotel, very comfortable with great staff.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´ Mercure Vienna First
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