Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 565 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,631 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 565 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
valmyartus Couples - 23/09/2018 TripAdvisor review
« Wien for walk about holidays »

This hotel is very well located, within walking distance of the majority tourist attractions of the Old City. The accommodations are very comfortable and the hotel is located in a very quiet block, with limited access to cars and traffic. Breakfast was good and relaxed. The only minor issue is the single lift, which might get a bit crowded at peak times. Staff is extremely helpful and should be commended for doing a good job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for taking the time to review our unique Mercure Vienna First on Tripadvisor. Our aim is to satisfy our guest as much as we can and we are happy to hear that we succeed with you! Your words are a huge motivation for our Reception and Restaurant staff! We do hope you will give us the pleasure of a return visit when your travels take you back to Vienna! Kind regards Kerstin Allabauer Front Office Assistant Manager

Sue L. P. Couples - 18/09/2018 AccorHotels certified review
« Gem of a hotel »

The hotel is well located in a pedestrian area, within easy walking distance of many attractions and the main shopping area. Facilities are great but most of all the staff are first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Le P., thank you so much for this amazing feedback regarding your recent stay at Mercure Vienna First. We are so glad that you had such a lovely time at the hotel and felt well taken care of. It is wonderful to hear that you enjoyed the great city center location within walking distance of popular Vienna attractions. We are very proud of your nice words to our hotel staff. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Met or exceeded expectations »

Friendly staff, God location, clean, reasonably priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

J D. N. Couples - 08/09/2018 AccorHotels certified review
« Conveniently located modern spacious hotel with friendly staff »

I have visited Vienna on a number of previous occasions and think the hotel is ideally located in a quiet location but close to the inner city sites and within easy walking distanec of the underground.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Daniela K. Couples - 07/09/2018 AccorHotels certified review
« excellent customer service in an excellent location »

Prior to our stay, I've carried out a vast correspondence via email with Ms Neomi Alcon from the reservations dept. I had numerous requests and questions, and Ms Alcon addressed all of them in a timely, professional and gracious manner. She certainly enhanced our experience, and the management should be proud to have in its staff such a customer service oriented employee. The only fault we found was a soft matress and an elevator a bit slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Mrs. Alcon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Simon Couples - 01/09/2018 AccorHotels certified review
« A Very nice stay »

A very nice small hotel in the middle of town with all interrested places nearby on walking distance. Very nice and helpfull staff. Recommendable for city trip. Small rooms but with everything in it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Serag F. Couples - 30/08/2018 AccorHotels certified review
« Nice location »

Reception personnel very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Thomas F. G. Couples - 24/08/2018 AccorHotels certified review
« Our enjoyable visit to Vienna on the occasion of the wedding of our son thanks to the Hotel Mercure Vienna First »

The welcoming, charming and very helpful staff of the Hotel Marcure Vienna First made our visit to Vienna on the occasion of the wedding of our son even more remarkable and memorable. It started with the warm welcome at the reception while checking in, through out during our stay and in particular the cosy and attentive care at breakfast, of which the selection and offers are amizing. This very centrally located, charming place of a boutique hotel kind of size is simply great to stay in when visiting Vienna. Many thanks and congratulations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about our friendly staff members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to hear that the wedding celebration of your son with Mercure was a huge success. It is always an honor anytime our hosts get to provide sincere service for your special occasions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Garry M. Couples - 23/08/2018 AccorHotels certified review
« Excellent service. Highly recommended »

Had a great stay in Vienna Mercure. Location is great. Service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Dean Couples - 18/08/2018 AccorHotels certified review
« Great choice for Vienna »

Overall a great experience, very friendly staff, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Katja Couples - 14/08/2018 AccorHotels certified review
« Great value for money »

Super clean and modern rooms. Cooling AC worked more than well. Breakfast was included. Comfortable bed. Location is perfect near Schwedenplatz and near airport bus stop. Within walking distance there are plenty of restaurants, pubs, shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Families - 08/08/2018 AccorHotels certified review
« Staff very attentive »

Enjoyed because of small dimensionar of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Shanty Couples - 05/08/2018 AccorHotels certified review
« Nice hotel, good service, excellent location. »

Positive experience overall. Excellent location, close to shops, walking distance to attractions, a stone's throw from the underground. Staff at hotel were all pleasant, front desk reception were very helpful. Room was comfortable enough. Met our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanthy R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We are happy to know you also enjoyed our fantastic city center location and we met your expectations to 100%. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Anne L. Couples - 02/08/2018 AccorHotels certified review
« Excellent hotel in the city centre »

All was good - from booking right through to checking out. The staff on reception were friendly and very helpful. Our room was beautifully decorated and I loved the shower. Everything was clean and I felt comfortable. The bed was just right too - I had a great night's sleep. The air conditioning in the hotel and room was most welcome. The weather was very hot and it was so nice to return to a cool, calm space. We didn't eat or drink in the hotel so can't comment. I will definitely consider staying here again on future visits to Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

annie7hudds Couples - 01/08/2018 TripAdvisor review
« Great place to stay in the centre of Vienna »

I stayed here for one night in July. (I wish it could have been longer). The hotel is very well located - right in the centre of the city. The staff were friendly and (thankfully) spoke English. The room was lovely. Not huge, but very nicely decorated with a modern bathroom. The bed was very comfortable and I appreciated the air conditioning. Didn't eat breakfast in the hotel so I can't comment on that. I do plan to visit Vienna again and will certainly consider staying at the Vienna First again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you very much for this feedback here on TripAdvisor. It`s amazing to hear that you could enjoy your stay with us in beautiful Vienna. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We look forward to welcoming you again. Best regards Kerstin Allabauer Front Office Assistant Manager

Viki O. Families - 29/07/2018 AccorHotels certified review
« Amanizng service! »

The staff went out of their way and helped us with all of our travel plans during our stay in Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Abdulla A. Friends - 25/07/2018 AccorHotels certified review
« Very Good Location »

I liked: (1) Location Surrounded with cafes, supermarket and just walking distance to the city center. (2) Staff was helpful and tend to provide help and support. (3) Availability of lobby and small café/restaurant. (4) reasonable recognition to Silver Accor Member (Accor Loyalty Program). Didn't like: (1) Wifi: although it was free of charge but needs improvement with higher speed. (2) Only one elevator available to reach the rooms. (3) narrow accessibility walkway to the room. So if you have medium or large luggage on trolley may face minor difficulty. I had a difficulty when I just want to leave the elevator and found a long ladder of the HVAC maintenance with no persons around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Mark R. Couples - 24/07/2018 AccorHotels certified review
« Difficult start but got better »

Initially I felt that they were just trying to humour us and the room key card had been changed from 231 to 125 a standard room, just before I arrived. On the second day Pira on reception. A very good receptionist understood how important the bath was, looked at options, and moved us to room 231 Without her intervention we would not enjoyed the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret that your first impression was not that good, but we are happy to hear that you could enjoy your time in the end! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Trevor Couples - 23/07/2018 AccorHotels certified review
« Great location. Clean + Polite staff. »

Excellent customer service. Good location. very clean. Good wifi. Innovative in the way that offers drinks or tree planting in exchange for skipping room service. Points of improvement: - Could offer complementary water every day - Note to customers where the supermarkets are or good restaurants are. - Offer a guide on the closest train/tram stop is and how to catch public transport or what the best tickets to buy are. - List classical concert events on during the time and how to book. - Offer early check in or get cleaning staff to turn around the rooms faster so we can check in earlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You will get all information about metro tickets, sightseeing Tours, Konzert Tickets from our staff directly at the Reception. Normal check in will be at 2 p.m.. Otherwise if we have finished the room earlier we will check in the guest free of charged. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Friends getaway - 23/07/2018 TripAdvisor review
« Very Good Location and Very Good Staff »

Positive: (1) Location nearby city center surrounded with necessary supermarket, cafes, restaurants and shops. (2) Receptionists are very helpful and always tend to support and provide helps. (3) Having a good lobby and café/restaurant. Negative: (1) The bathroom door is a two-slides and needs strength for opening and closing which is inconvenient and requires always two hands. (2) The free wifi needs improvement with strengthen it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, thank you so much for your great and detailed feedback regarding your stay with us! We will share your positive and motivating points with our entire team! Your constructive criticism regarding our WIFI and the bathroom is very important for us and are already forward to the responsible department! We are happily looking forward for your next visit in our hotel! Warm regards from sunny Vienna Katharina Moustakas Front Office Manager

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