Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 600 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,799 reviews

Our guest reviews for Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 600 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael C. Couples - 07/02/2019 AccorHotels certified review
« Great location , friendly staff. »

This is a very good hotel though a bit dated and in need of some refurbishment. But there are compensations, all of the employees from check in to the bar and breakfast staff are friendly and efficient. Our room was kept spotlessly clean and the free mini bar was a nice touch. The free walking tour was fantastic , and the girl on reception was very helpful in recommending and booking a restaurant. My wife and I had a wonderful stay in Vienna, it’s an easy city to navigate mainly due to the great location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Shiftleader Mercure Vienna First

Raymond S. Couples - 05/02/2019 AccorHotels certified review
« Excellent location and very friendly staff »

The staff are very friendly and helpful. The hotel is located within easy reach of all restaurants and historic venues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Cris Families - 04/02/2019 AccorHotels certified review
« Cozy hotel in the city centre »

Very Well located People extremely nice and helpful Comfortable beds, nice room with all details Only one item to rate the stay as 10/10, the room was too warm, there wasn’t any possibility to switch the heat off, sweating all night it is anoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constrctive criticism regarding the temperature in oyur room, we deeply regret that it was not so comfortable for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

V.- O. I. W. I. O. T. R. I. C. H. E. M. N. W. G. Business - 31/01/2019 AccorHotels certified review
« Good sray »

Staff very customer oriented, nice room, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale Roberte C. V., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

John D. Friends - 29/01/2019 AccorHotels certified review
« somewhat underwhelming »

Staff were pleasant but unable to assist with specific requests. Free mini bar was limited and lacked variety, apart from the water which is generally free everywhere one beer and a coke would not be considered a bar... Single bed doona's on queen beds are a strange combination and the pillows were way to soft. There were limited (2) English speaking television stations both news, no movies nor subtitles. The restaurant/bar provided breakfast but was only open on one day of our 4 day stay for afternoon drinks and dinner/snacks - we were referred to the sister hotel down the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. We would be very thankful if you could let us know in which cases our staff were unable to assisst you? Those detailed information would be hepful to improve our qualities. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Penny G. Couples - 28/01/2019 AccorHotels certified review
« Vienna City Break »

We stayed at the Mercure Vienna First Hotel when visiting Vienna for a 3 night city break. The hotel itself is in a fantastic location, only a 5 minute walk from the nearest underground station and a short walk to many of the sights that Vienna has to offer. The hotel was very clean and the room (a privilege room) was spacious, well appointed and very comfortable. Breakfast was plentiful and fresh, providing a great start to each day. The service provided by the reception and housekeeping staff was fabulous. Friendly, polite and keen to assist wherever they could. A special mention to Oliver, who was always a pleasure to deal with and provided us with the perfect restaurant recommendation and even made the reservation for us. We had a great stay here and would certainly not hesitate in booking again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Oliver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Amanda Couples - 16/01/2019 AccorHotels certified review
« Great Location, Lovely Staff »

Location top notch. Five minutes walk to St Stephens. Very close to U1 (subway) at Schwedenplatz, Vienna ring tram & HOHO buses. “Go Wien” restaurant at Mercure Zentrum next door is great. Compact room but with great use of space. Good cupboards Safe in room. Lighting is too dim even though there are lots of lights. Shower only has half screen & floor can flood sometimes. Lovely helpful staff (appreciated their excellent English).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is great to read how much you enjoyed your stay. It was such a pleasure having you with us and we are so pleased to learn that you enjoyed your stay so much and the team were able to make you feel so welcome, from arrival to departure. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Tony Couples - 09/01/2019 AccorHotels certified review
« Lovely Vienna »

First class from start to finish the staff on the front desk we’re brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony M., thank you so much for your amazing feedback regarding your recent stay at Mercure Vienna First. We are pleased to learn that you enjoyed your stay so much and the team were able to make you feel so welcome, from arrival to departure. There is no higher praise than your kind words that our staff was "brilliant" . Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Mystrangeworld Solo - 07/01/2019 AccorHotels certified review
« Nice start of year »

Welcoming staff Serviceable f&b Individual room Well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve Frederica G., thank you for your very kind feedback. It is always a pleasure to read that our guests enjoyed their stay with us. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We appreciate your nice words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Varavadee W. Couples - 06/01/2019 AccorHotels certified review
« Almost perfect but i almost got double charge »

As a platinum member of accor i am happy to be upgraded to the chic room and the free mini bar. There are so many chocolate for us. Everything was good. It s near the shopping but on the check out i was charged extra and i was about to pay as i thought it was the city tax plus but on second thought i asked my hubby if this was correct. So he checked and finally it was the price of the point. I paid some by using points. Via discussing about the payment the staff looked annoyed and she insisted i must pay. Finally she called someone and it was confirmed that all the bill has been settled. To my surprised she did not even say sorry. I was disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varavadee w., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. First of all we are very happy to know you had a pleasant time and you enjoyed our fast WIFI, your cozy room and our great city center location. What a pleasure to read you also enjoyed your LeClub Platinum member benefits. We do apologize for the inconvenience during your check out. Service as described does not match with our high Mercure Quality. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience. We hope to get the chance to welcoming you back as soon as possible. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Anonymous Couples - 03/01/2019 AccorHotels certified review

Good location close to transport and shops. Hotel staff were very friendly and helpful. The room was most comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is great to read how much you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so glad we were able to help create some wonderful Vienna memories for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Terry Couples - 01/01/2019 AccorHotels certified review
« Nice hotel shame about the noise »

Nice hotel spoiled by late noise from people congregating outside the hotel when the local clubs and bars close. The noise was shouting, singing and screaming. Seems the hotel management made no attempt to ask them to leave !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry E., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that we are working very close with our neighborhood and also with the police to guarantee our guests their well deserved sleep. We do apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Assistant Manager Mercure Vienna First

Natalia T. Couples - 25/12/2018 AccorHotels certified review
« Satisfied »

It was great the only down side that the rooms are quite noisy. But the staff was great and the location was fantastic. So it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia-Patricia T.-Cret, We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Ariel Y. Couples - 24/12/2018 AccorHotels certified review
« Very good experience, clean room, good service and breakfast »

Very good experience, clean room, good service and breakfast. Since we celebrated my Birthday, we expected choclate or anything just for the attention, that was disappointing. We arrived at about 10:00AM. Eventhough the hotel was not fully occupied we didn't get the room up until the afternoon, that should be changed in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret that we obviously did not care about your brithday celebrations! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Lars T. Couples - 21/12/2018 AccorHotels certified review
« Great hotel »

Everything perfect. Very friendly and efficient staff, the hotel and amenities very modern and fine, perfect place in a quiet square in the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Klm Couples - 17/12/2018 AccorHotels certified review
« Relaxing weekend in the Vienna Xmas crowd »

Mercure First provided (again) a relaxing shelter during very busy days in Vienna with all the early December Advaint Fair tourist crowd. The perfect location makes it easy to get into the whirl, or if you get tired, get back to your room in few minutes almost from anywhere within or around the Ring. Nice and friendly staff, great breakfast and dinner in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Anonymous Business - 17/12/2018 AccorHotels certified review

Nice hotel, very helpful staff. There was lot of noise there during the nighttime due to proximity to several nightpubs. Lack of a gym was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Couples - 17/12/2018 TripAdvisor review
« Relaxing days in the Advent Fair crowd »

Mercure Vienna First provided a peaceful shelter during the very crowded Advent Fair period for few days. The hotel location is perfect for those who want to get in, or get out of the whirl fast. The hotel staff is nice and friendly. The breakfast and dinner is great. And all attractions of Vienna are in walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. It was such a pleasure having you with us and we are so pleased to learn that you enjoyed your stay so much and the team were able to make you feel welcome, from arrival to departure. We wish you a Merry Christmas and hope to have the pleasure to welcoming you back. Kind regards Kerstin Allabauer Front Office Assistant Manager

Anonymous Business - 16/12/2018 AccorHotels certified review

Very nice service, located in the center. Bar/ restaurant closed when arriving ( Monday). A bit noisy and a bit too hot when arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

Richard Couples - 12/12/2018 AccorHotels certified review
« A bit disappointed »

A bit disappointing. The hotel situation is rather strange in that the building which was once attached has been demolished so the area around is rather unattractive. Perhaps because of this situation, which I assume will be temporary, the steps leading to the square in front of the hotel were under lit, smelt of urine and were not particularly clean. Although not belong to the hotel it would be in your interest to ensure that they are kept clean. Because the restaurant was closed on Sunday and Monday it was unlit which meant that half of the hotel frontage was dark and unwelcoming. On the other hand the room was fine, although noisy on the Monday morning as refuse bins were moved about at 6:30, and the staff friendly and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations. The unpretty outer facade is only temporary due to a demolitian caused by the city council. Our hotel is located in the most famous area of the viennese city center. Please rest assured ,that we are working very close together with our whole neighbourhood and the city council to try to guarantee silence and cleanliness in our area. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your mention about the friendliness of our staff, which is a very important point for us! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Moustakas Front Office Manager ´ Mercure Vienna First

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