Hotel - Maksoud Plaza Hotel Distributed by AccorHotels
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Maksoud Plaza Hotel Distributed by AccorHotels

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4.0/5 2,365 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Airport shuttle
    • CONGONHAS AIRPORT (Paying)
    • GUARULHOS INTL AIR (Paying)
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check In
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 38 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 416 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Maksoud Plaza Hotel Distributed by AccorHotels

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,365 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 04/10/2017
« Average hotel needs update »

Maksoud has a nice lobby and good breakfest, but clearly needs an update. The service is very slow during the check-in and check-out, it seems there is a lack of management and that the system it´s working properly. The hotel is very well located.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Jefferson, Thank you very much for choosing our hotel. Please accept our apologies for the delay in your check-in and check-out. We are going to review the procedures in order to make these services faster. Thank you for your understanding, we hope you may stay with us again on a future occasion. Kind Regards, Patrícia Garcia

TripAdvisor review
velaluz Business - 01/10/2017
« Booked on behalf of 2 senior management of my company »

I booked 2 rooms on behalf 2 senior management of my company, first for 1 night and afterward I added 1 extra room so they could have earlier check in.The hotel made this worst from the very beginning, didn't know that the booking was made under a member Le Club AccorHotels Silver. They were charged for earlier check in and the hotel told me that the guests should tell them their status regarding their membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Velaluz, Thank you for choosing our hotel. Your remarks will be carefully considered. Please accept our apologies for the inconveniences. We are going to redouble the attention to theses details. We thank you for your understanding and hope you come back soon. Kind Regards, Patrícia Garcia

TripAdvisor review
Couples - 07/06/2017
« Excellent stay in SP »

Maksoud is a beautiful hotel, in the heart of SP, close to Paulista avenue and the main tourist points in the city; it's well known by its excellence on service and I had the highest level of kindness from the staff during my stay. But... the rooms need some renovation ASAP... my bed was one of the worst experience within Accor chain in the last months. Just one night, no problem at all, but this really need some improvement from Accor team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gazzi, Thank you for choosing Maksoud Plaza for your recent stay. We are constantly renewing our facilities and improving services to keep up with the times, and for our guests´best comfort. Your remark on rooms´renovation will be carefully considered. We appreciate your understanding and hope you may return on other occasions. It will be a pleasure to receive you. Yours sincerely, Fabiana Colossio Director of Sales and Marketing

TripAdvisor review
joaobezerras Couples - 26/04/2017
« Very good. »

Excellent location, very close to Avenida Paulista, subway, restaurants and bars. Great service. Comfortable and clean rooms. Breakfast varied and well served. I highly recommend it, both for those who go to work and who travels for leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. João Bezerras, We appreciate your praising comments on Maksoud Plaza. It will be a great pleasure to receive you again. Yours sincerely, Fabiana Colossio Director of Sales and Marketing

TripAdvisor review
Family - 26/04/2017
« Once, but never again!! »

Upon arrival I was being charged 50 reais extra because I had only booked for 1 person the receptionist said. Which was not true, I had the booking with me. This is the second time this happens to me in São Paulo. It is as if this is standard practice in Brazil. A quick buck on the side!! Rooms; nothing special for being a 5 star hotel. Bathroom; OUTDATED going way back to the 70's. The exhaust vente in the bathroom did NOT work. Towels, of course do not get dry this way! On the last day of our stay I found out that the door of the room was unable to close. Anyone could have walked in after we went out, no need for a key!! Ridiculous!! Restaurant area; There is an URGENT need to invest in NEW seating material. Overall I would not recommend this hotel. I for sure am NOT going back there. For my next trip to São Paulo going to look for an other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comments. We regret that your experience at Maksoud Plaza was not satisfactory. Your remarks will be carefully analyzed for the correction of failures and improvement of our services. Please accept our apologies. We hope you may give us another chance to show you our real service standard. Thank you for your understanding. Yours sincerely, Otávio Golin Operations Manager

TripAdvisor review
Family - 09/11/2016
« Grateful »

I was very happy to have stayed at the maksou hotel. The location and the service provided was excellent. We look forward to returning soon. The internet connection I found to be slow. So all was perfect. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leonardo, We appreciate your kind comments on Maksoud Plaza. Thank you for your praises to our location. We apologize for internet signal instability in the room. We are constantly looking to improving our services to provide the best comfort to our guests. We thank you for your understanding and hope you come back soon. It will be a pleasure to host you again. Fabiana Colossio Director of Sales and Mkt.

TripAdvisor review
Couples - 07/10/2016
« Gorgeous and comfortable »

Maksoud is a gorgeous and comfortable hotel, with great service, many leisure options and delicious food (try the "pao de queijo" at breakfast!). It is very close to the Paulista Avenue and the Augusta Street, which are all you need to have some fun night or day. Would definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie Martins, Thank you for your praising comments on Maksoud Plaza. It will be a great pleasure to host you again soon. Yours sincerely, Fabiana Colossio Sales Director

TripAdvisor review
Couples - 05/10/2016
« Dirty Trip »

service: average lounge: forget out it. to get a beer you need to be seated. if there is not seat you may get a beer at the hair cut store next door. that was the atendent directions. room: old and smelly, and they gave me na update. I imagine what the my original room would have been. ask for no room service and got one anyway. my partner was very embarraced as we had many of our toys around the room. fitness room: guess what, you have to pay a fee if you want to use it. i have been in thousands of hotel in my life and this is the first time a got a charge to use the fitness room. when you are inside, the place is really dirty, old, swuiming pool wall very crusty. parking: R$45/day, when the parking next door charges you only R$15. overall cleaness: greasy everything. elevator, glass doors, realling. a very disapointing experience for a iconic hotel. Henry Maksound should be rolling inside his cascade over what this place has become.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ernesto, We lament that your experience at Maksoud Plaza was dissatisfying. Your comments are very welcome, as they help us improve our services. We apologize for the delay in Frank Bar. Frank Bar was chosen the best bar in São Paulo in 2016, and the best drinks list, which justifies its success and high influx of customers. The access to the Fitness Center, as well as the use of the acclimatized swimming pool and fitness equipment is already included in the daily rate. What you were charged for was the use of the sauna, which is an additional service. Our excuses if this information was not clearly transmitted to you. The price of our parking lot is within the average range of those charged by others in the region; notwithstanding, your remark will be taken into account for future analysis. We are going to intensify the cleaning of rooms, windows, elevators, Fitness Center and swimming pool. We hope you may accept our most sincere apologies and our commitment to improve the services, in order to best serve you. Finally, we kindly ask you to overlook this unsatisfying experience and stay with us again in the future, to know our real services standard. Thank you for your understanding. Yours sincerely, Otávio Golin Operations Manager

TripAdvisor review
Pepster A Business - 30/05/2016
« Not a 5 stars hotel! »

Horrible internet service, barely English speakers on desk, very old hotel not being improve, definitely I wont go back. Top of all didnt want me to upgrade being platinum member and having available rooms,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ana, Thank you for your comments on Maksoud Plaza. We regret the fact that your experience at our hotel was not satisfactory. Your remarks will be carefully considered for the correction of failures and improvement of our services. Please accept our apologies. We hope you may give us another chance to show you our real service standard. Yours sincerely, Fabiana Colossio Hotel Manager

TripAdvisor review
Business - 17/05/2016
« It is great to remember the old days »

If you ever travel to Germany you will understand what I mean. Old furnisher but comfortable. Clean and a great location if you are working and need to be close to Paulista avenue. Restaurant is a 3 if so, and this is what impacted the most my review. It is not about the ingredients but the finesse of the food itself and the restaurant team. Need to be (much) better trained. Good people though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Claudio, We appreciate your preference for Maksoud Plaza. Your remarks on restaurante will be carefully considered for the correction of failures and improvement of our services. We appreciate your understanding, hoping you may stay with us soon. Yours sincerely, Fabiana Colossio Hotel Manager

TripAdvisor review
Family - 23/03/2016
« next tranee »

Very Good, good nice. Excellent. The room is perfect. The service is complete. Impossible no review. The guest service and amenities is very perfecte. The food service is taste, very taste. Congratulations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Claudio Simão, We are very glad to know that your experience at our hotel was positive. We hope you may stay with us on other occasions. It will be a great pleasure for us to receive you. Yours sincerely, Fabiana Colossio Hotel Manager

TripAdvisor review
Business - 21/03/2016
« Worth the Price »

I spent 5 nights in the hotel (March 2016) and it was very pleasurable. Rooms with good size and clean (little smell of "old"). Service and staff wonderful and kind. Breakfast buffet with lot of very good Brazilian variety of food (Natural juices, breads, cheese, fruits, eggs, potatoes, cakes, ...) For sure worth the price spent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo, We appreciate your praising comments on Maksoud Plaza Hotel. We hope to have the honor of lodging you on other occasions. It will be a great pleasure to host you again. Yours sincerely, Fabiana Colossio Hotel Manager

TripAdvisor review
Solo travel - 19/02/2016
« Excellent hotel »

I stayed at the Maksoud Plaza hotel for one night. I could not recall staying at a better hotel all around in a long time. Anything from service, to rooms, to the general look of the hotel, amazing breakfast was just superb. Highly recommended. Istvan from Canada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Istvan, We appreciate your praising comments on Maksoud Plaza. We are glad to having met your expectations regarding a good stay in São Paulo. We hope you stay with us when you come back to the city. It will be a great pleasure to receive you again. Yours sincerely, Henry Maksoud Neto President

TripAdvisor review
Solo travel - 04/02/2016
« Cleaning could be improved. »

I stayed at the most basic room at this hotel at the 10th level, and since the bathroom floor is made of those spotted marble-type finishing, not all the dirt could be seen by the staff - I figure it. Because there were two pieces of dirt, never mind the type, which were incrusted on the floor. I do imagined that the cleaning-staff was not able to see it because of the old and spotted type of floor installed there. Well the price I got during a promotion was surprising low. I would stay there again with such a low price, but for regular prices, forget it, head to Melia, Marriot, Mgallery, Pullman or even new units of Mercure. The place has to be updated and details have to be taken care of. I hope Accor will take care of it along with Maksoud administration. This problem have been taken to the admin desk by the time I was leaving and leaft an oral note about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tiago, Thank you for your comments on Maksoud Plaza hotel. Our apologies for the two pieces of dirty on the bathroom floor. We are going to redouble the attention to these details. We thank you for your understanding and hope you come back soon. It will be a pleasure to host you again. Yours sincerely, Henry Maksoud Neto President

TripAdvisor review
Family - 01/02/2016
« Excellent »

The hotel is excellent. I can say that is one of the best hotels we stayed in to date. Cozy, comfortable, great service and very welcoming. I stayed with my family and plan to go back because I felt at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mauro, We are glad to having met your expectations regarding a good stay in São Paulo. We hope you stay with us when you come back to the city. It will be a great pleasure to host you again. Yours sincerely, Henry Maksoud Neto President

TripAdvisor review
Friends getaway - 07/01/2016
« Outdated hotel »

5 star but very outdated ... we stayed here for 5 days and we would return but it's time for renovation. We requested a car to pick us up at the airport the day of arrival.. lucky one of our suitcases did not arrived or we would not have enough space in the car to transport all suitcases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your comments. We are constantly investing in improvements, whether on facilities for better functionality or technology and equipment. In this year it will not be different: we will continue our facilities improvement planning including renewal of furniture. Hope to have you once again with us in the future. Kind Regards, Henry Maksoud Neto Presidente

TripAdvisor review
Solo travel - 06/01/2016
« Confortable »

This hotel is very confortable. The breakfast is excelente is excelent with very fruits, breads, cheese, etc, etc, etc. There is yet a lot of especially cakes and differents kinds of coffe. It is locatted near the Paulista Avenue what is very interesting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dirceu, Thank you for choosing the Maksoud Plaza hotel. We truly appreciate your comments. Hope to have you once again with us in the future. Kind Regards, Henry Maksoud Neto President

TripAdvisor review
Solo travel - 03/01/2016
« Good service, disapointing venues »

The fare was really low for a 5 star hotel, so I can't complain. Empty frigobar, old furniture and smell are among the negative points of my bedroom. It is a disapointing room compared to the beatuy of the main hall and the building it self.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing the Maksoud Plaza hotel. We truly appreciate your compliments to our structure. We will be sure to make improvements and necessary changes in regards to the room. Hope to have you once again with us in the future. Best regards, Henry Maksoud Neto President

TripAdvisor review
Couples - 31/12/2015
« great trip »

we loved this hotel.We spent five great days in this lovely city São Paulo. The restaurants that we went in São Paulo it was wonderful, we visited four diferente Shopping Centers, like Cidade Jadim. JK Iguatemi, ETC, IW WAS REALLY GOOD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sr Thank you for choosing the Maksoud Plaza hotel. We are happy that your stay with us was a great experience. We hope to have you here again soon! Have a great year! Henry Maksoud Neto President

TripAdvisor review
Couples - 27/12/2015
« A nice experience at one most famous hotels of São Paulo »

The hotel is great, very confortable and has a good location near Paulista Avenue. Good service and good breakfast. My only request is: the hotel reception have to be quick at check-in. But, at all, I enjoyed the stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jefferson, Thank you for choosing the Maksoud Plaza hotel. We are happy that your stay with us was a good experience. We will certainly take note of your comments in regards to the check-in process. We are working on improving that area. We hope to have you here again soon! Have a great holiday! Henry Maksoud Neto President

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