Hotel - The Sebel Pelican Waters Resort
The Sebel Hotel The Sebel Hotel

The Sebel Pelican Waters Resort

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4.4/5 294 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SUNSHINE COAST
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:00
    • Opening hours : Week-end 18:00-21:00

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 66 rooms
  • 76 non-smoking rooms
  • 4 rooms for people with reduced mobility
    • Manual temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 294 reviews

Our guest reviews for The Sebel Pelican Waters Resort

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Couples - 12/06/2018
« Convenient »

Staff great but the bed was too hard

AccorHotels certified review
Wendy R. Families - 12/06/2018
« Quiet peaceful retreat »

Very helpful reception at arrival. Room met expectations. Facilities were of good quality and easy to find and use.

AccorHotels certified review
Matt A. Friends - 11/06/2018
« The staff made us feel important (it was there pleasures to help ) all facilities were very good »

We (group of 4 golfers ) we had a stay & play package last year it was a great deal had a great time had to come back this year had just as much fun the staff were very pleasant & made us feel lmportant if we can get the same or similar deal next year (hopefully) we'll be back

AccorHotels certified review
Anonymous Families - 11/06/2018
« A wonderful weekend away »

It was nice coming this time of year (June) it was quiet, the sun was shining and the heated pool was perfect. We enjoyed lunch in the restaurant and my husband was really relaxed after a massage. It was also so much fun playing tennis (something we haven't done since before kids) Our only 'negatives', if you can call them that, was the detailed cleaning in the bathroom sink, grout etc coukd have been better. I understand it isn't a new room but around the plug holes and the exit hole at the top of the sink looks like it could do with a toothbrush scrub. There was no toilet brush (unsure if that is normal and i understand why but would hace been handy with a toddler ha) The bed was pretty uncomfortable We were on a non smoking level, we had an ashtray on out table outside and I could smell someone smoking a few times (unsure if it was on another floor?) Overall we had an absolutely wonderful time and the staff were very friendly and accommodating. There was an abundance of clean towels and the cleaner did a great job doing what they could in toddler decorated room.

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Eileen H. »

Very friendly staff. Relaxing and quiet. Convenient to play golf and close to shops.

AccorHotels certified review
Julie Friends - 11/06/2018
« Lovely grounds, good room size and set up. »

We always enjoyed staying at The Pelican Waters Resort. Staff were friendly, free parking & wifi were appreciated. Unfortunately, the room has not been dusted for a while.

AccorHotels certified review
Kirsty Couples - 11/06/2018
« Great stay! Wonderful staff »

Great weekend trip! Good parking, comfy bed, good room views. Hotel inside and out looks amazing! Front reception is flawless. The food is also spot on!

AccorHotels certified review
Emad Couples - 11/06/2018
« Very nice and relaxing with amazing views »

The resort was clean and well maintained with rooms in a very good condition for a facility that’s 13 years old. The staff was very polite at the front and very helpful. The view is amazing we had a pool view room but all rooms come with a nice view too.

AccorHotels certified review
Zachery G. Families - 04/06/2018
« Peaceful Family Vacation »

Reception staff were lovely (Nikita especially) when we checked in and throughout the stay, and the room was very comfortable - well designed too. The Grill had amazing food and we ate there for at least one meal every day. Rebecca was amazing running the restaurant almost single-handed. For what we paid it was extremely good value - will definitely be back!

AccorHotels certified review
Ian M. Couples - 04/06/2018
« It was fairly comfortable and relaxing. »

I found it overall to be quite nice. However, a few things occurred, which although minor gliches, could have been avoided with a bit of care. Firstly, when I arrived at reception, no one was there for 5 mins, so I wandered as thought I must be in the wrong place, went back and someone turned up. Secondly, I thought it inappropriate, that no biscuits are available with tea/coffee provided. After a long journey, a cuppa and biscuit is very nice. Everyday motels do it, so was surprised that a resort would not at the very least do the same. Thirdly, I booked online and paid for wine and breakfast at the same time. It was a bit embarrassing to be told "My room is not on the list, you will have to pay for breakfast" in front of other guests. When, I said I had paid online she went and checked, then came back and said'sorry'. Someone had made an error. Interesting to see 'fake' smiles at reception appear,disappear, appear.... bit obvious really.

AccorHotels certified review
Lynette Families - 04/06/2018
« If I had an option to leave I would have »

We booked this "luxury" hotel using luxury escapes thinking we would "spoil our children with a special holiday before they had a scouts camp so we took them out of school the Friday to enjoy a few days on the Sunshine Coast. After booking the accommodation I did not receive any confirmation emails from the hotel (however this was my fault as my email address had changed) so I called and I believe I spoke to Lucy who emailed me a confirmation letter, when I spoke to her I confirmed I had 2 adults and 2 children staying for 3 nightsand I also confirmed that we had a spa room with breakfast which she confirmed! great we were on our way as soon as the kids were home from school! After a long trip from the Gold Coast stuck in Peak hour traffic we arrived at your hotel at about 8.30-9pm we stood at reception for a bit but finally a man came over and greeted us and said you must be the Smiths and checked us in, at this stage he did say something like ummm do you realize the room only has one bed.. I was just like yea thats fine the kids are going to camp they are only staying 2 nights assuming they were on a fold out sofa or pull out bed or something.... (I think I was just tired and excited I wasn’t paying full attention ) Well how wrong was I Getting to the room the kids ran in with excitement, my husband and i look at each other and try and work out how to turn the couch into a sofa... nope it doesn’t... we then look in the cupboard for some fold out beds..nope nothing... so I called back down to reception... the response was " well I told you it only had 1 bed" if you want rollaways its $30 per bed per night! ARE YOU SERIOUS???? So that would add an extra $180 to my stay? So I guess my kids are expected to sleep on the floor with nothing?? nice service...but lucky us had sleeping bags and pillows in the car so the boys enjoyed a hard floor for the 2 nights! We also had no towels for the boys in the room so I called down asking if we could get som towels for the boys.. the response was just as rude .. if you want towels come down to reception and get them.. maybe my expectations were to high for this hotel. So then we proceed to breakfast in the morning... We give our room number and we tell the waiter we have breakfast included in our package and he tells us to help our self to the buffet and get a table so kids get some food and then once they have food on the plates the waiter then comes over and tells us breakfast is only for 2 OH MY GOD this is a night mare.. so I speak to the restaurant manager she has a zero care factor This was the last morning we all ate at the buffet... I then spoke to the front office manager about the room situation and she also has a zero care factor and tells me that its luxury escapes problem for allowing 4 people to be booked into the room. HOWEVER I have a confirmation from your hotel direct stating 2 ADULTS and 2 CHILDREN for 3 nights So how can you do this to famalies who work hard and save hard to take kids on a holiday for the children to go back and say... oh we slept on the floor! I don’t ever ask for compensation however this holiday was not what I paid for and I believe that you should either offer my family 3 nights accommodation or a refund as we did not get what we paid for Lynette S. 04…

AccorHotels certified review
Jeremy Couples - 03/06/2018
« Average »

Stayed here for a few times when it was Crowne Plaza. Stayed here every time when I visit Caloundra. I'm not a member of Accor so I didn't expect any service from the hotel. However, I think the price is a bit too high. Not sure about the level of the brand whether it's a full service or selected service, as I'm not familiar with Accor, but it looked like it's not a full service hotel to me. However, it was charging a rate of full service hotel. Given its location, level of service and room condition, I think A$200+ for a standard room was a bit too high. The night before I stay in this hotel, I stayed in Surfer's Paradise Marriott. My reservation was a junior suite (booked, not upgraded to) and the price is also A$200+. I'm a platinum member of Marriott/SPG and Diamond member of Hilton. I hope I have enough experience to rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Bun F., Thank you for taking the time provide us with your feedback regarding your recent stay at the The Sebel Pelican Waters. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rates at the resort will be higher when staying on a Friday or Saturday night as these are our peak times. If you become a member of Accor Hotels which is free to join, you can then receive a discounted rate while staying at any Accor Hotel, this may make a difference to your next stay. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Kelly Nicholls Front Office Manager

AccorHotels certified review
Anonymous Friends - 03/06/2018
« Very Poor »

Front desk staff are not competent

AccorHotels certified review
Simone G. Families - 03/06/2018
« Pleasant »

Was pleasant and convenient in short visit however Air con was not working and took several requests to get it seen to. Would stay again.

AccorHotels certified review
Jenni T. Couples - 02/06/2018
« Had a great stay, no complaints apart from the car getting bird poo on it in the undercover car park. »

1st class accommodation, great room, great view, great breakfasts and great staff. Our stay was extremely enjoyable. Will definitely return.

AccorHotels certified review
Anonymous Couples - 30/05/2018

All the staff at Pelican Waters were very welcoming and we had a relaxing stay.

AccorHotels certified review
Brian I. Couples - 30/05/2018
« Restfull and refreshing »

The whole experience was very nice. The only thing we felt that would make big difference was changine the room air conditiioner for one that is quieter. Throughout the night it would switch on and roar as it blew air into the room.

AccorHotels certified review
Brad Business - 29/05/2018
« Wow !! very impessive place, freindly attentive staff, quiet well appointed rooms »

from arrival to check out everything was all but perfect

AccorHotels certified review
Anonymous Couples - 29/05/2018
« mr. »

The golf club has no association with your resort, with no special rates. The resort is a golf resort ? All signs show this. The room was very good as expected. The only problem was a loud small freezer

AccorHotels certified review
Cameron Couples - 29/05/2018
« Beautiful place to stay »

Really enjoyed the 2 nights we stayed

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