Hotel - Mercure Warragul
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Mercure Hotel

Mercure Warragul

23 Mason Street 
3820  WARRAGUL
AUSTRALIA

106 reviews
TripAdvisor Rating Based on 106 reviews
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Check-in from 14h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLARMARINE
  • EARLY CHECK IN FROM 8AM
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:30-21:00
    • Opening hours : Week-end 17:30-21:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 47 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,004 reviews

Our guest reviews for Mercure Warragul

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 106 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dean C. Couples - 19/08/2017
« The stay was excellent.The food in the adjoining restaurant "NewMason's" was fantastic and we will be coming back for that. . »

It was good but the rooms being beautifully newish did lack just a tiny bit of extra cleaning as my wife would say. (she has been a head house maid for about 12 years). Just on top of everything needed a dust. It takes but a few extra seconds. Like on top of the Tv cabinet,mirror,lights, even the toilet roll holder. The balcony has never been touched by the looks (every 2 weeks wife said) with cobwebs on windows etc.. The bed was made but not too straight with the sheets and folding...BUT who really gives a hoot! The staff were friendly and the room was actually CLEAN. So don't rip into your valuable house maids, maybe a little on site in room 15 minute training session form a more experienced person would uplift the standard ever so much. Cheers Oh and I am?was before we arrived a member of Accor and wasn't offered as per your most recent email offer to me of $25 per night off my room rate & a free breakfast. Hmmmm!

AccorHotels certified review
Belinda M. Business - 18/08/2017
« Meeting room and facilities were first class »

The full experience from requesting a quotation to hold a full day event at Mercure Warragul, to booking and attending on the day were all excellent. In particular, the staff member who supported us on the day was delightful. Nothing was difficult for her and her friendly nature was lovely. The meeting room had a great outlook with plenty of natural light and all the facilities we needed to deliver a successful planning day.

AccorHotels certified review
Family F. K. Families - 15/08/2017
« Family trip »

Excellent room conditions and location. It is clean and comfy. The famoly roon is spacious for a family of 4.

AccorHotels certified review
Lara Families - 15/08/2017
« Very comfortable. »

The service was terrific. The room was clean, tidy, and tastefully decorated. Bed very comfy. Quiet. Great nights sleep

AccorHotels certified review
Ec Y. Friends - 15/08/2017
« Clean, comfortable but slightly disappointed »

We only had a one night stay at Mercure Warragul. It was clean and modern which we liked, but there were a few things that was below our expectation. As an Accor Gold member, I assumed that upgrading the room was complimentary, but it was not. However, I was given a slight discount for upgrading. I tried to ring the reception in the morning regarding a simple question and was asked for my full name and mobile phone number despite the fact that I had given my room number. Upon my questioning, only was I told that my call was referred to an off site call center in which I was to wait for a call back. I did not mind this although I have never experienced this before having stayed in many hotels, but it would have been nice if she explained it to me in the first place before persistently asking for my details in the midst of my confusion. Check out was quick and easy, but I was only informed of the credit card surcharges just before the front desk was going to put my card through. Hence, I retracted and said I will change it to an Eftpos payment to avoid the surcharges to which she replied was not possible because she had used my initial credit card upon check in to hold the amount. These are not major issues but I believe little things can go a long way to make customers feel cared for and understood.

AccorHotels certified review
So Families - 14/08/2017
« Enjoyable stay »

Right place to stay for our snow trip to Moutn Baw Baw

AccorHotels certified review
Naomi V. Business - 13/08/2017
« Room was lovely »

Loved the room, the restaurant could be better

AccorHotels certified review
Helen D. Families - 08/08/2017
« Fabulous hotel »

Mecure in Warragul was fabulous. Clean, modern rooms with the most comfortable king-sized bed ever! Would definitely recommend staying here.

AccorHotels certified review
Hong Families - 07/08/2017
« The Gem in Warragul »

The room was clean, spacious and presentable with good facilities. The location is great, very convenient in that it's walking distance to all the amenities at the heart of the town.

AccorHotels certified review
Lois Couples - 07/08/2017
« Excellent accommodation in Warragul. »

We arrived just before 9.00pm and our check in was quick and efficient. We were tired after driving 300 kilometres, part of the trip involved travelling right through Melbourne. The bed was wonderful, it felt very luxurious and was extremely comfortable, very hard to get up the next morning. The room was very spacious and it was very convenient to be able to go downstairs to the independent restaurant which is incorporated into the hotel building and have our breakfast there. We were pleased that our ACCOR membership gave us a 25% discount for one meal. The only "fault" if you could call it that, was the lack of a really effective mirror light in the bathroom.

AccorHotels certified review
Anonymous Solo - 31/07/2017
« Barbara williams »

Mostly good although housekeeping not as good as on previous stays.

AccorHotels certified review
Madeline Business - 31/07/2017
« Very nice hotel »

Very nice, lovely room.

AccorHotels certified review
Anonymous Couples - 31/07/2017
« A relaxing and enjoyable stay. »

The Mercure Warragul is neat, organised and always a pleasure to stay at. I have stayed here and eaten in the restaurant a number of times. Staff are friendly and willing to help when needed.

AccorHotels certified review
Hearher Families - 30/07/2017
« Lovely country holet »

Lovely hotel. Excellent clean rooms friendly staff enjoyed our stay. Will be back

AccorHotels certified review
Fiona V. Families - 28/07/2017
« Great room and location »

Easy checkin, super friendly staff, clean room, good evening meal, staff went above and beyond to fit us in, only spoilt by awful breakfast.

AccorHotels certified review
Anon Couples - 26/07/2017
« Good but not great »

You have a niche position, being the only four star hotel for 100km in any direction, but operate as a three star at best. The room was large and the bed was very comfortable. However, your breakfast offering is from a restaurant that doesn't have good reviews, and you attempt to charge more than their listed menu prices. As silver members, we were refused a welcome drink, as the alignment with this restaurant didn't extend to this provision. Your wifi simply does not work. The grouting in the shower recess and the silicon along the edges were black with mould. We were grateful to have had our checkout extended by an hour, but there was no offer of an upgrade, despite the hotel not appearing to have many guests, and being denied the other silver status offering of a complimentary drink. Check-in was complicated, due to an error with the booking, caused by the accor call centre, and took much longer than it should have. By the way, my accor silver membership card has been out of date for two years, and nobody can seem to rectify this - it's simply dismissed as an 'accor issue', but as accor members we expect more assistance in these matters. We enjoyed our stay overall, however, did not feel as though we got anything more for being members, despite our loyalty and having stayed in your hotels in many locations for a large number of nights.

AccorHotels certified review
Anonymous Friends - 26/07/2017
« Clean but noisy »

Friendly check in and check out by Jess. We had a number if friends stay at the same hotel which was good. Requested ice bucket for drinks but was told it couldn't be delivered as hotel was busy, so I had to collect it myself, which annoyed me. On my initial booking, I did ask for a quiet room away from kids, elevators etc but was woken at 8.30am by people talking in a room that was separated by a door adjoining ours and kids outside our door. No body wash was offered which I thought was strange for body wash is always included in all hotels I stay in.

AccorHotels certified review
Elizabeth W. Families - 25/07/2017
« Ms W. »

Great the hotel was clean and comfortable. More instructions on how to use FOXTEL would be good, not everyone knows how to use it.

AccorHotels certified review
Hans V. Friends - 25/07/2017

Very,very sloppy house keeping,very amateurish.upgrade resulted in 3 coffee pods if which 1was already used.The receptionist on deck saturday morning was very helpful,very apolegtic.She brought up extra coffee pods,complimentary paper,(not the age) & more chocolates.But its these items I have listed which should be included in the tariff. wont stay here again though,its though the supervising manager didn't care.Plenty of other choices in Warragul to stay at.

AccorHotels certified review
Julie P. Families - 25/07/2017
« the Conference room was perfect for our function »

The facilities in the Conference Room were great - it was perfect for our function. One of the guests at our function stayed at the motel and said their room was very comfortable and well appointed. On a night where the temperature dropped to -3C, we were very comfortable in the Conference Room.

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