Hotel - Mercure Warragul
Mercure Hotel Mercure Hotel

Mercure Warragul

4.5/5 153 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLARMARINE
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Cash machine
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:30-21:00
    • Opening hours : Week-end 17:30-21:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 47 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,881 reviews

Our guest reviews for Mercure Warragul

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 153 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kenny Y. Couples - 09/01/2019 AccorHotels certified review
« Reception service was good. Others? Lower than my expectations »

Kindly be aware, If you are platinum member. free breakfast and welcome drinks are not provided. The excuse was that restaurant was not under Accor. When we booked hotel, it was very clear that member benefits were there. Feel sad, such high level of Accor orginzation, could not deliver what it promises.

John Solo - 08/01/2019 AccorHotels certified review
« As always service and room was very good. »

Further to above on arrival my room smelt of the pizza being cooked at the associated restaurant and the toilet smelt of the previous tenant. In time I was able to deal with both minor problems. Otherwise enjoyed my time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of feedback and I have noted all of your comments.. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Ross Business - 08/01/2019 AccorHotels certified review
« Happy client »

Comfy room, quiet, enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross S., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Jon J. Business - 07/01/2019 AccorHotels certified review
« Got locked out of room because card stopped working for more than one hour »

Called for help and no one came- restaurant staff could have helped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon J., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologies that you had to wait for the card to be remade. We hope we get to see you again and invite you to contact myself directly for your future booking for a discounted stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Susan Couples - 07/01/2019 AccorHotels certified review
« Nice spa room »

Great spa, coffee machine and an air conditioner that was not noisy and remained at a constant temperature. Very comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Vanessa F. Couples - 07/01/2019 AccorHotels certified review
« Great stay in a lovely, clean, new room »

Couldn't fault our stay. Check-in and check-out was great. Our room was well set out, spacious and clean. Hotel proximity to facilities and shop is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Norm D. Couples - 06/01/2019 AccorHotels certified review
« expected better »

Adequate accommodation but not up to standard expected of Accor hotels and did not provide usual benefits for an Accor Platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant M., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Warragul, we do not have our own restaurant hence limited discounts on food and beverage are offered, however we always try to make up for that by organizing complimentary upgrades for our members as and when possible. I have made a special note of your other feedback points and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Gail Business - 06/01/2019 AccorHotels certified review
« Excellent place to stay! »

Great service as usual. Staff couldn’t be nicer. I’m already booked in for this coming week!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail W., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Fu-chun H. Families - 05/01/2019 AccorHotels certified review
« A warm and nice trip but something missing »

The room is clean and tidy. The staffs are nice and warm. However the facilities such as restaurant is missing. I would not be able to use my Platinum benefits to enjoy the breakfast or use my A+ discount. Because of that, there is even no welcome drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fu-Chun H., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of the feedback. With regards to A+ benefits, at this stage the restaurant is under separate management and offers 25% discount for the A+'s cardholder meal. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Greg Business - 04/01/2019 AccorHotels certified review

Property is virtually brand new, which is always nice. I stayed as part of a group, and the check in staff was friendly and effecient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg W., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Martin W. Business - 03/01/2019 AccorHotels certified review
« Couldn't be Better »

Having stayed in Warragul many times (at an out of town motel) the experience of being located in the town was a great advantage. The hotel offerered the facilty of a city hotel with the added luxury of very good personal service.Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin w., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Tracey C. Families - 03/01/2019 AccorHotels certified review
« Xmas with Family »

Fabulous rooms. Booked 2. Receptionist was friendly. Advised us where to get coffee on NYears morning as Restaurant was closed. Easy walk to centre of town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey Lynette C., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Julie G. Families - 02/01/2019 AccorHotels certified review
« Lovely decor, good sized rooms and great breakfast package »

Booking was changed due to needed different room configurations which was achieved through the assistance from Jess on front desk. This was very much appreciated by my guests. On check in to the rooms one of my guests alerted me to the dirty towel that was hanging on the back of their bathroom door. As we were heading off after a four hour drive to a wedding I quickly spoke to the lady on the front desk as we left. She apologised and offered to replace all the towels in that room. I was glad she did that but also hope follow up was actioned with the housekeeping team as it is not pleasant as it indicates that the room may not have been thoroughly cleaned. We returned that night to enjoy our comfortable beds after a long day of travel and a big wedding. In the morning we had an early start to head back home to Shepparton so were all looking forward to a nice hot shower unfortunately this was not what we received. All three rooms booked had no hot water so we had no choice but to have a quick cold shower. We then headed down to the restaurant for breakfast which was delicious and service was outstanding. The bottles of water and juice were a nice touch. On checkout I explained that we had no hot water and Jess apologised and explained there was a plumbing issue. I asked for a partial refund to which Jess offered a 50% refund of the single room. I declined as I felt that a refund of 1/3 of each room charge was fair. Jess said she could not authorise that amount and would pass on the request to the hotel owner who was out of the country at the time. I was happy for Jess to do that and followed up with an email when I got home. Jess replied promptly and then called a few days later to say the owner had approved the refund of the single room minus the breakfast charge. I agreed and thanked Jess for her prompt follow up and resolution to the matter. Although I was disappointed with the plumbing issue I feel that Jess handled the matter professionally and I understand that at times these things are out of managements control and all they can do is rectify the issue as promptly as they can and make amends with their customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie G., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of feedback. I also appreciate your kind words for Jess and your understanding in this matter. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Phillip L. Families - 02/01/2019 AccorHotels certified review
« Great accommodation and friendly helpful staff. »

Our stay was fantastic. Only downside was that there was no hot water to have a shower on the morning we checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip L., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of feedback. I appreciate your kind feedback and apologies for last minute issue with hot water system. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Family - 02/01/2019 TripAdvisor review
« Lovely decor, good sized room, great breakfast »

Overall great return stay at this hotel. Staff were very pleasant and attentive. Breakfast was delicious and service excellent. Comfortable beds and good sized rooms. Location was central and undercover parking.

Our hotel has responded to the review
Our hotel has responded to the review

Hello "shepgoodwins", Thank you so much for your wonderful feedback on your recent return stay! It is always a pleasure to have you here and we are looking forward to seeing you again! Warm regards, Vic Pahwa General Manager

Jade Solo - 30/12/2018 AccorHotels certified review
« Quiet and comfortable. »

I enjoyed the use of the gym facility and the late checkout times. The room was clean and quiet. I thoroughly enjoyed my stay and would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Jo Solo - 29/12/2018 AccorHotels certified review

Beautiful clean hotel. Bed was so comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear scott j., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Gary J. Couples - 29/12/2018 AccorHotels certified review

We found no problems with any of the staff, our room or the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Anonymous Couples - 28/12/2018 AccorHotels certified review
« Only a short overnight stay so this limits me giving meaningful feedback »

We were booked in for Christmas night only and the booking system was efficient. You said you would let me know of special arrangements re getting in to the room. It came. The system worked as you said it would. The receptionist the next morning was pleasant and efficient. When booking I asked about breakfast and was told about the restaurant next door. It was not open and we were not informed in advance, but your receptionist was able to send us to a local cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pam N., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

Kerry B. Families - 28/12/2018 AccorHotels certified review
« Average »

Average lots of noise disturbance from other guests late at night and earlier wake up from the noise from the rubbish truck @ 6.30am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry B., Thank you for taking the time to tell us about your experience at the Mercure Warragul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have made a special note of your comments regarding check in and we hope to be able to find a quieter room in future. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

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