Hotel - Mercure Warragul
Mercure Hotel Mercure Hotel

Mercure Warragul

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4.5/5 127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TULLARMARINE
  • EARLY CHECK IN FROM 8AM
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:30-21:00
    • Opening hours : Week-end 17:30-21:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 47 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,327 reviews

Our guest reviews for Mercure Warragul

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter G. Couples - 13/02/2018
« Friendly staff at reception, a very comfortable bed in a spacious room. »

We were in Warragul for a wedding. The room was a wonderfully spacious size (no view). The bathroom was clean but lacked space for toiletries and makeup bag. Under sink shelving would be good. The coffee machine was excellent. I had to put the kettle on the writing desk as we were charging the phones. In some hotels (overseas) they have USB ports handy. The staff were friendly and the check in and out were quick and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny G., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Mary Couples - 12/02/2018
« Fabulous »

Lovely love this place, receptionist was so helpful friendly - very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary J., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Peter H. Couples - 12/02/2018
« Very convenient place to stay. »

Enjoyable! Staff very friendly, manager was excelle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Heather Business - 11/02/2018
« frendly staff, coforatble accommodation »

During my stay in left a valuable necklace behind by accident. It was found by staff at Mercure and I received a phne call advising me that the necklace was at the reception desk. I was greatly impressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback and glad we could be of your assistance. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Alan S. Couples - 11/02/2018
« impressive »

all good $50 holding deposit.........better to take a copy of c/c and give copy back upon checkout.... like most places .........I have to wait up to 10 days before your debit is cancelled !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Warragul. We take all your comments on board and we do have an option to cancel the preautho on the day of checkout and apologies it was not discussed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Anonymous Families - 11/02/2018

all good thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Len D., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
James H. Families - 11/02/2018
« Great service and respect shown at all times during my stay. »

Great and i could not ask for better

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Lynden W. Business - 10/02/2018
« Enjoyable. »

Cheerful, courteous greeting. Great room. Very clean, spacious and Love the unique bed heads. Very comfort bed and great bathroom. Enjoyed room service too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynden W., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Jeremy Business - 09/02/2018
« Fantastic venue and very helpful staff »

Our business team meets here twice a month and we love the facilities. More importantly, the staff look after us extremely well- nothing is too much trouble for them. We are very happy having our business team meet in such a quality and professional environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Diane Friends - 08/02/2018
« Fantastic »

Staff rooms and food was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane P., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Arthur D. Couples - 07/02/2018
« Room excellent, eating a disappointment. »

Accor properties in Australia should be compelled to display prominently on the Accor hotel website any variation to the standard AccorPlus benefits so that there are NO SURPRISES for members at check in. Also I hope that the prevalence of Mercure hotels in regional areas with leased restaurants eg Echuca, Warragul, which do not offer dining benefits, is NOT a growing trend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur D., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of feedback. I will share your comments with Head Office regarding the Accor Plus discounts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Robert S. Friends - 07/02/2018
« Happy experience »

Great greeting and assistance on local interests/dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Tracie Business - 07/02/2018
« Reception was extremely friendly and accommodating »

Reception was great, room cleanliness could have been better - bins not emptied or new bin liner forgotten, food stain on bed runner when I first entered room that was never cleaned off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracie, We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive the gift of feedback. I will share your comments with our team and I have investigated the room that you stayed in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Nice experience »

Very nice room, reception was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie B., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Tony R. Business - 05/02/2018
« Superb service »

Room was high quality but the standout for me was the service in the front desk and restaurant. At breakfast- the food was fantastic and the service was first class. Paper brought to the table etc etc

AccorHotels certified review
Debbie Families - 05/02/2018
« Lovely hotel »

Very pleasant Nice clean rooms Spacious Good facilities Nice beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie K., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
John Couples - 05/02/2018
« Relaxing »

The room was extra large and gave the feeling of relaxed style and comfort. Air conditioning worked well. Hotel is modern with up to date bathroom and room decor. We enjoyed our stay and would certainly stay again. There seems to be a new bedding style in vogue with many hotels now where they only supply a doona and now top sheet. We found the doona way too warm for a summers night and so had to sleep with the airconditioning on all night to feel comfortable. I would have preferred a top sheet and doona so that I could make the choice to suit my comfort level. The foyer and room compendium have very few brochures on places of interest in the surrounding area or suggestions of places to eat other than the bistro next door. Although you don't expect a full blown visitor centre even the most modest of motels provide some suggestions. I think Mercure could do better on these points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Warragul. It is always a pleasure to receive positive feedback.Our team is always there to suggest or plan the day trip to Nooji and Neerim town, which are my favorite, we apologies if we missed to those it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Dean C. Couples - 03/02/2018
« How one person can sour your experience! Next door at Newmasons Restaurant/Hotel »

Staying at the Mecure was fantastic as usual. Rooms are spacious and the staff are very obliging. No problems there. But when it came to eat & drink next door it was a different than usual experience. The Newmasons "USE" to add to the whole attraction of coming to Warragul, they "HAD" fantastic 5 star food and fortunately still have a few of the excellent staff from previous occasions providing exceptional service.We grew to know and recognise the staff, as they did us, which was very warm and welcoming.How ever, there is a new bar manager (Derek) who likes to stand over the staff,shout orders and repremand them within sight and ear shot of customers,"US" ! We ate and drank there on the Saturday afternoon and evening, spending a considerable amount of money. Our drinks were $16 per shout for the 2 of us for the whole afternoon and evening. We were served by every staff member and also "DEREK" a few times. All at $16.. We venture in for lunch on the Sunday and order the same drinks and were charged $16. We then ordered a second round from one of the friendly waitresses that we have met before and have tipped her for excellent service. The bar manager "DEREK" while she wandered off to make the drinks BLURTS out "That'll be $20 bucks" no thanks or anything, but yeah! I looked at this dill and said "oh weren't they $16 dollars matey?" He then replies after all that i have told you above "oh i have to add in the coke!" WTF "Oh ok mate whatever" I said a bit dazed &confused. Geezuz!!! ARGHHH!! But not to let us down with his complete arrogant obnoxcious behaviour he then yelled out from the bar to one of two our favourite waitresses/all rounder great girl, " can i see you over here" Which was at the end/entrance TO the bar, we were sitting next to the entrance! The big man then proceeded to acuse and rip stips off this young LADY IN FRONT OF another staff member and our selves. The young lady when she was finally allowed to leave this dills presence turned around, COMPLETELY RED AND TOTALLY EMBARRASSED as were we. She was on the verge of tears and I was fuming at what my wife and I had witnessed. Absolutely DISGUSTING! The meals while I'm on it. The previous night I had a $70 steak and frozen for too long Cray with a splash of garlic butter and just a splash. Wife had encrusted pork chop with mango, but some one forgot to tell the chef that CANTELOPE doesn't taste like MANGO! The tasting deep fried board on the Sunday took 40 min and was over done in every way except for the squid . Gotta tell ya we used to love eating and drinking here. WE WILL NEVER SPEND ANOTHER CENT IN THAT ESTABLISHMENT WHILE THAT DILL DEREK IS THERE! Cheers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean & Jodi, We very much appreciate your comments regarding your stay at the Mercure Warragul. As discussed, the feedback is shared with the Management of Newmason to take right action to avoid this in the future, I personally apologies for the experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Emma Families - 01/02/2018
« Nice break »

Spacious and clean room. Friendly and excellent service from Katherine at the front desk! All my favourite teas in the room. Glad the aircon worked well as it was very hot when we visited. Good selection of TV channels Too. Only downside is that the walls are not very sound proof. We could hear the alarm clock go off every 5 mins from 5am in the room next door the day we were checking out and they did not turn it off each time so it just kept ringing. It stopped after 15 mins. Apart from that, we enjoyed everything. Will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma Shen, We very much appreciate your comments regarding your stay at the Mercure Warragul. As discussed at desk, I personally thank you for your patience regarding alarm clock and not informing this to Front Desk while it was happening otherwise we would have resolved it for sure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIC PAHWA General Manager Mercure Warragul ________________________________________ 23 Mason St Warragul VIC 3820 ________________________________________ T +61 (0) 3 … F +61 (0) 3 … E-mail : gm… mercurewarragul.com.au mercure.com | accorhotels.com Information in this email including any attachment ('email') is confidential, may be privileged and is intended solely for the addressee. Unauthorised recipients are requested to preserve the confidentiality of this email, advise the sender immediately of any error in transmission, and then delete the email from the recipient's mailbox without making copies. Any disclosure, copying, distribution or action taken, or omitted to be taken, in reliance upon the contents of this email by unauthorised recipients is prohibited and may be unlawful.

AccorHotels certified review
Peter H. Business - 31/01/2018
« Stayed 2 good nights »

Good clean room, good staff service

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