Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

4.5/5 212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONGQIAO AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,383 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 212 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
T. Business - 13/10/2018 AccorHotels certified review
« Very unforgettable stay »

Very satisfied. Very unforgettable room stay.

C. W. Families - 12/10/2018 AccorHotels certified review
« Overall satisfied, but did not exceed expection. »

The building is new, ,hotel is big. swimming pool is nice. Room is ok. Chinese restaurant is good. Breakfast on B1 was too crowded, too many people, short of food at the end... And Japanese restaurant seems to be out sourced. There was some disconnection between the hotel and the Japanese restaurant.

Family - 10/10/2018 TripAdvisor review
« Enjoy my holiday »

With the baby on holiday, holiday breakfast at the hotel. Hotel staff were very friendly to baby, also gave the baby a little gift. Also prepared food to feed her, it's a pity that the babies are too young to eat, hope she grew up in a few months, then take her to stay

Keith Families - 09/10/2018 AccorHotels certified review
« Welcoming »

We stayed in the hotel during the first few days of moving to China. The staff at the hotel were very welcoming and did everything they could to make our stay (together with our 2 year old daughter) relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! It was a pleasure meeting you and your family during your recent stay. We greatly appreciate you sharing your feedback and are happy to hear you had a relaxing time. Feel free to contact me in the future if you need anything and welcome to Shanghai! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Business - 08/10/2018 AccorHotels certified review
« an good experience »

Great satisfication with room conditon, breakfast and frontdesk receptionist

Eligius E. Business - 06/10/2018 AccorHotels certified review
« Memorable Stay »

Nice hotel in nice location with amazing breakfast

Benson F. Business - 02/10/2018 AccorHotels certified review
« Excellent and ambiance very good. »

Very comfortable and staff was dedicated and overall excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and providing us with feedback. We're very happy to know you had an enjoyable time and appreciated the service from our Ambassadors while you were here. We hope to see you again the next time your travels bring you to Shanghai! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Florence W. Business - 01/10/2018 AccorHotels certified review
« Will stay there again »

The reason why I don't give a 10 is because there is room for improvement. The reception staff need to understand that they are there to provide service. When I arrived at the hotel, there was a line-up at the Premium Service because there was only 1 person who was serving all the premium customers. All the other receptionists were taking care of other standard customers. It is irritating to see that the other receptionists welcomed and took care of the standard customers who arrived later than the Premium customers. If that is the case, who wants to be your platinum member and be loyal to your brand. When we pointed that out, your manager quickly made amends and made us very welcomed at the hotel. So I will stay there again next time I have to travel through HongQiao

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent stay and sharing your feedback. We would like to apologize for the challenges you experienced at check-in. I will share your feedback with our Front Office manager and his team at the Front Desk so they can ensure the issue is addressed. Thank you again and we will see you the next time you're in Shanghai! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Iain Business - 28/09/2018 AccorHotels certified review
« Comfortable, modern hotel »

Room was clean and spacious. Restaurant has an amazing selection of choices. The bar is comfortable and well-stocked. The staff were uniformly pleasant and courteous in all areas. This last point was a pleasant surprise as I have found the service a bit curt on previous visits. Would definitely recommend this hotel and will stay again when I am in the Hongqiao area.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback. We're very happy to hear that you enjoyed the facilities as well as the service from our Ambassadors. Whenever you return, please feel free to contact me directly so that I may personally prepare for you stay. Thank you again and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Business - 24/09/2018 AccorHotels certified review
« awesome »

perfectly good.. check in was fast, room was ok, and check out process was fast too

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent visit, feedback and for being such a loyal Le Club member! We're all very happy to hear you enjoyed your stay and that our Front Desk team was able to efficiently meet your needs. We look forward to welcoming you back again soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

K. J. F. Solo - 21/09/2018 AccorHotels certified review
« fantastic place for holiday and stress escape!!! »

very quite and relaxing!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and providing feedback. We're very happy you were able to escape and relax while enjoying our facilities and service. Thank you again and we look forward to welcoming you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Max L. Families - 21/09/2018 AccorHotels certified review
« One of the best hotels we have ever been. »

The wonderful afternoon tea we experienced at the hotel CAFE. The service from the staff are very professional and kind. We felt the atmosphere were warm and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing your feedback. We're delighted to hear about your great experience at our afternoon tea. I'll be sure to share your feedback with our team and we hope to see you again soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Jean Z. Families - 17/09/2018 AccorHotels certified review
« Another great experience with improving area in breakfast »

One more stay in Sofitel HQ. Again a very impressive experience. This time I would like specially thank the club staff. They are very attentive and approachable. I had a birthday cake from a+ coupon and it was kept in club fridge until my leave. I like Sofitel HQ so much so would like to suggest one improving area this time. We went for breakfast Sunday 8AM. The restaurant was quite empty at that time. But there was no staff to arrange the table and serve the tea. Even though the food was great but it did not match other 5 star hotel service level. Wish there would be some changes in my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your continued loyalty and also taking the time to provide us with feedback. We're delighted to hear you once again enjoyed your experience and I will be sure to share your feedback with our team in Club Millesime as well as the rest of our management team. I have also already shared your concerns with our Director of Food and Beverage. This is something we will definitely address and we appreciate you bringing it to our attention. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Paul C. Business - 17/09/2018 AccorHotels certified review
« Business stay »

Experience was wonderful overall. Check in was efficient, room was extremely comfortable, check out was quick-ish. My only complaint is around transport to/from the hotel. The shuttle only runs to the airport (even if you're going to the rail station) and there are NO PICK-UPS. This is a major issue, since most taxi drivers won't take you from either the airport or rail station because of the 'short meter'.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing feedback with us regarding your stay. We are absolutely delighted to hear that overall, your experience was wonderful. I have also shared your comments regarding the shuttle service with our Director of Rooms. At the present time, we are prohibited from picking up at the airport or train station. However, it is certainly possible to increase the frequency and times of the drop-off service. Thank you again and we hope to see you back soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Arnold Business - 17/09/2018 AccorHotels certified review
« Good Value for Money »

Overall, it was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you again for staying with us and providing your feedback. While it is good you found things satisfactory, it is our expectation that our guests will be more than satisfied. I have already shared your feedback with our Engineering team as you should definitely be able to set your room temperature colder than 24 degrees. Please accept our apologies for this. Thank you again for your loyalty and we hope to improve the experience on your next visit. Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Johnny Families - 13/09/2018 AccorHotels certified review
« Very enjoyable experience. Clean room, friendly service, nice facilities. »

Very enjoyable experience. Clean room, friendly service, nice facilities. Breakfast could be slightly improved. Variety was great, but taste of the noodle bar was a bit lacking. Western foods was great especially croissant and crepes. Room service and mini-bar overpriced compared to other hotels. Also, room service food was average for Chinese items, Western items was good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent visit and sharing your feedback with us. Of course, we're very happy to hear you enjoyed your experience and service from our Ambassadors. I will also be sure to share your feedback with our Director of Food and Beverage as well as our Executive Chef as we are always looking for ways to improve our offerings. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Philip K. Solo - 13/09/2018 AccorHotels certified review
« Mr »

Impressed throughout

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide your feedback. It is always nice to see such positive comments and I will be sure to share your feedback with our team. Thank you again and we hope to see your back here soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Tao Solo - 10/09/2018 AccorHotels certified review
« Spacious room but it was a bit smelly like newly decorated room. Was a bit worried »

I like the room, service was okay too. I also enjoyed the swimming pool and sauna room, which I like about staying at Sofitel. But it was a bit smelly in my room, the newly furnitures smell when I step in the room. I was worried whether it is healthy to stay the room smells like that. If I travel with my family, I am afraid I had to change.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and providing your feedback regarding the experience. We're happy to know you liked the service, room and facilities. We are also sorry to hear about the issues you experienced from the new construction. Thank you for letting us know as this certainly is not our expectation. In the future, should you like to return, please contact me directly at h9… so that I may personally prepare for your stay. Thank you again and warm regards, Peter Vricella 金彼得 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店

Chris Business - 10/09/2018 AccorHotels certified review
« Good »

Check in was fine. There was some difficulty getting the temperature of the room to drop much. It was relatively warm even with the lowest temp setting. The bar area and associated food was very good. Had a very good recommendation on drinks, location and food from an associate manager in the bar Terry. Overall a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for sharing your feedback. We're very happy to hear that overall, you had a good experience. Also, we're very sorry the air conditioning wasn't cold enough. Thank you for letting us know as this is not the experience we want for our guests. I have already informed our engineering team so they can make sure the problem is resolved. Thank you again and we look forward to seeing you again in the future! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Daniel Business - 10/09/2018 AccorHotels certified review
« Nice, new hotel near HQ airport & station »

Guest recognition as its perfection- felt really well hosted, got a nice room upgrade and nice personal welcome by many Managers up to the GM. Room size, Quality and Equipment is very nice, bed comfort fantastic. The Club Lounge is very nice, good choices of drinks and food, staff very attendting and communicative. Will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and feedback. It was a pleasure meeting you and we're delighted that, while very short, you enjoyed your experience. The next time your travels bring you to Shanghai we hope to see you again! Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

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