Hotel - Sofitel Shanghai Hongqiao
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Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

No 666 Taihong Road  Minhang District 
201107  SHANGHAI
CHINA

93 reviews
TripAdvisor Rating Based on 93 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • HONGQIAO AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 371 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 93 reviews
AccorHotels certified review
Valerie Business - 19/09/2017
« Better than expected. »

everything was good. late checkout was great as I really needed it as I was stuck in lunch somewhere. rooms are clean and nice. only drawback is the shuttle to necc, hongqiao airport. it's got to be more often. also the club lounge may not be as good as that of other hotels.

AccorHotels certified review
Anonymous Business - 18/09/2017

great hotel, reception & breakfast staff were very friendly, room was clean & tidy. only the hot & cold water of the shower could not be adjusted to the right, the shower water was very hot

AccorHotels certified review
Ivory A. Friends - 18/09/2017
« Superb hotel with charming staff »

Superb hotel with charming staff. Rooms excellent and spacious. Food wide variety and good quality. Excellent public spaces. Particularly good lounge suitable for relaxing or small meetings. Gym excellent but needs a rowing machine. Didn't see the pool but friends I stayed with said it was great. Staff delightful. Many have no English but I have very little Chinese! All were lovely and helpful. Only limitations were the slow and noisy toilet cistern in my room and the AC which was noisy when on, which it did as it cycled on/off to maintain the temperature. This was in my room but not my friends' room.

AccorHotels certified review
Casper Business - 18/09/2017
« Awesome Check In experience »

Breakfast needs some work - lots of cold items

AccorHotels certified review
王芳 Business - 15/09/2017
« very good and very nice »

宾至如归

AccorHotels certified review
Anonymous Solo - 12/09/2017

I was a bit taken back by the front desk when I check into the hotel. It was my first time in China, and my funds were limited. Everything was pre-arranged for me, but upon checking in, they required that I pay for the hotel. After explaining that it was already paid for, they said they needed to run the card before they could confirm that it was paid online. They attempted to overcharge my credit card which was promptly declined by visa. As a last resort, I opened my wallet and gave them over 1/2 my travel alliance. While getting the key set up, they confirmed that it was already paid for online and finished that transaction. They refused to return the money I already gave them saying that they would use it if I incurred any expenses at the hotel. Aside from the soap, I did not use anything from the room out of fear they would take more money from me. It was not communicated what was complimentary, so I avoided all consumables. I wish I went to a different hotel.

AccorHotels certified review
Anonymous Business - 10/09/2017
« Nice hotel, clean and comfortable. Good location. Staff need a little more training. »

I stayed one night for business. All in all it was a good experience and I would stay again. My only difficulty was when ordering room service, it was hard to communicate and the food that was delivered was not what I ordered, and no explanation given.

AccorHotels certified review
Lily C. Business - 10/09/2017
« Unexpected luxury »

Beautiful bedroom n very luxurious... staff try their best to assist. They probably need to see that guests have proper footwear before they get on treadmill. Location so so.

AccorHotels certified review
Edwin W. Business - 09/09/2017
« Mr. »

Awesome bed... great location

AccorHotels certified review
L. C. S. A. L. Z. Z. Business - 09/09/2017
« Mr. L. »

Major defects in services and facilities: 1. Absent of concierge to assist with baggage on arrival. 2. Room 529 - bath room shower door handle was too close to the metal support divider. Can cause serious injury to the wrist and hand when closing the shower door! Reported to hotel staff, they tried and taken picture. No action was taken to change my room. I had to navigate extremely cautiously during my 3nights stay to prevent any injuries!!! 3. The electrical sockets next to the room desk were very difficult to plug in. Your staff has to use strong force to plug in! 4. At check out, concierge assisted my luggage and left just outside the front door lobby while waiting for the taxi. An approaching tourist bus nearly run over my luggage. Luckily I managed to pull my luggage aside just in time! The security guard on duty was very nonchalant and rude when I raised to his attention. He seemed to think it was my fault! I have taken picture of the tourist bus and can make available if interested. 4. No destination instruction was given to the taxi ordered by the concierge. Fortunately I was able to communicate with the taxi driver although driver was trying to be difficult.

AccorHotels certified review
Tarig Business - 06/09/2017
« Great a hotel to stay »

Great experience, very polite and helpful staff. They even helped me to book a train ticket. Exceptional

TripAdvisor review
yamingm2017 Business - 05/09/2017
« One of the best in Shanghai »

All staff were friendly and professional,brand new 5 star hotel nice and clean, The rooms were very big and spacious, The breakfast is fabulous with lots of variety ,Very enjoyable and I would definitely come again.

AccorHotels certified review
Bb Business - 28/08/2017
« Very good »

I really liked the breakfast and staff service. We also used lounge service, but the available time was a little shorter than other sofitels. They close food & alcohol service at 8 pm, so you have to a little bit rush to get this service. It was close to convention center and also to hongqiao airport. Otherwise, I had pleasant stay.

AccorHotels certified review
Lmo Friends - 28/08/2017

Everything was pleasant but most importantly smoothly run. The rooms were very spacious and the facilities beautiful. I would definitely come again.

AccorHotels certified review
Jh Y. Business - 24/08/2017
« A brand new 5 star hotel »

The stay was good, big room, high ceiling, marble floor, no complaint. The only drawback and it consider it is a major issue is that no taxi driver is willing to drop me back to the hotel. I got on a taxi in 3 different location at the airport/rail station, in all occasion, the taxi driver refused to go, the taxi fare is under 20 RMB. I have no choice but to get on a subway and travel to the Shanghai zoo station, then from there took a taxi back home, which cost me 40 RMB. I will not stay in this hotel again until the issue is resolved.

AccorHotels certified review
John Business - 23/08/2017
« First stay in hotel with mixed feelings »

Am on the fence on the overall experience as there were some good positives but other areas concerning. Some of the major problems are: 1. Despite non smoking room, there is a strong smell of tobacco inside the room and in some portions of corridor. Wonder if there is check after a room is clean / smoke-free smell before it is handed over to another customer for check in. It ruins the entire first experience of checking into a tastefully renovated room. Despite sharing the problem of the smell, no guest relation officer came up to validate the problem - it rectified by sending someone to provide me a key card to another room far away from the corridor whom did not even ask if I need help on the luggage to transfer the things to another room. 2. The wifi speed at peak hours before 12 midnight is hopeless. 3. The in-room dining experience was shocking. Food served raw. Only got feedback on issue upon check out. Gave feedback but they did not seem to get seriousness of the issue. Repeatedly asked to speak to the manager and was only successful at third time. 4. The Japanese restaurant do not offer variety for ala carte dining. There were only two Bento sets. Apparently they were focused on buffet. 5. At breakfast, the chef offered me to take the waffle (COLD and STALE!) on display instead of offering to make a fresh one. Some staff were busy mingling with customers or checking phone instead of checking on food on the buffet spread. 6. Impossible to get an extension power socket for use at Executive Club Lounge. Have to go to my room call the service staff and bring it to the lounge.

AccorHotels certified review
Adam Business - 23/08/2017
« Excellent Service - All staff were friendly, kind and professional - A special thank you to Anna for her kind hospitality. »

Very enjoyable and memorable. Thank you. Excellent Service - All staff were friendly, kind and professional - A special thank you to Anna for her kind hospitality.

AccorHotels certified review
Tse S. K. Couples - 23/08/2017
« Generally good »

staff are well trained and well mannered. management is OK, food is nice. except the location is a but far off.

AccorHotels certified review
Sergey G. Business - 20/08/2017
« Great hotel »

Staff was very friedly, room was perfectly sound isolated, breakfast was delicious.

AccorHotels certified review
Jack W. Business - 19/08/2017
« Best experience in the executive lounge »

The girls in executive lounge really looked after us. We used the meeting room for two days and the are so attentive, kind and go the extra miles to make our stay so pleasant. Big thumb up to Anna, Lulu and Ivy. Would definitely stay there every time I'm in Shanghai.

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