Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

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4.5/5 187 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONGQIAO AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,067 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 187 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
A. K. W. A. Solo - 11/06/2018
« Executive Lounge services is good but other F&B need to improve »

some of the other services may need to improve. One is your 8 Lounge and Le Bar. I remembered that I arrived at your hotel at 12:15 am and finished all check in at 12:25 am. I used my free coupon at 8 Lounge and Le Bar at 12:45am. I saw 8 lounge had TV so went to but No staff to serve and went to Le Bar. Only bartender stayed at Le Bar. I wanted to order some food to eat, he said that kitchen was closed, no food was provided. I disappointed that front desk talked to me Le Bar had foods to eat but they talked to me " Kitchen closed"??? Why was the kitchen closed one hour more before the bar closed? The other thing at Le Bar was the definition of "Local Beer". I want to order "Snow" but your bartender said the free coupon just allow to order "Local Beer" , "Local Beer" means only for "Tsingtao". What's the different between "Snow " and "Tsingtao"? 2 June, I went to your restaurant to want to have buffet. I ordered BBQ steak at 8:15pm, your chief said that the steak had not yet been thaw and later to order. I re-ordered at 8:45pm.. Your chief said, "oh! sorry, today no steak was provided" . I want to enquire why your restaurant staff talked to guests there had many food could eat but they would give many excuse to not to provide some foods.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your stay and taking the time to provide us with feedback. While we are happy that you enjoyed your experience in Club Millesime, we are disappointed to hear about the other aspects of your stay that did not meet our expectations for the guest experience. For that, we would like to sincerely apologize. Having received your direct email regarding these matters, I will be in contact with you directly. Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Andrew S. Families - 10/06/2018
« Great hotel, outstanding rooms but above all superior service. »

A first class experience, no request was too small and handled efficiently. Our first visit to Shanghai visiting our daughter who works in the area and your hotel made the visit sweeter.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for staying with us and taking the time to provide feedback. We are all very happy to hear how much you enjoyed your stay, especially your comments regarding the service you received from our Ambassadors. We hope to see you again many times in the future! Thank you again and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
P. Business - 07/06/2018
« Airorks Cooling Solutions »

Great! My only problem is that I do not receive reward points if I use C-Trip. This does not happen in any other country I visit!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your feedback and also for being such a loyal guest. As discussed, everyone is looking forward to your return visit later this month. Thank you again and safe travels! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Anonymous Business - 31/05/2018
« Beautiful reception/1st floor and lower ground floor, rooms needs to be cleaned properly. Lovely concierge staff »

Beautiful reception & grounds, great size rooms, cleaning standard needs to improve please, unclean stained carpet with visible dirt particles, wasn't vacuum when requested, very unpleasent smelling mattress/mattress topper in one room, odd stains on toilet walls, dirt around shower & toilet door in same room mentioned above - please, clean the rooms properly and you'll have a near perfect hotel. I recommend getting rid of the carpets in the rooms and replace with vinyl/wood floors.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for taking the time to provide us with feedback from your recent stay. We're very happy to hear that you liked the property and public ares as well as the size of the rooms. I have also shared your concerns with our Director of Housekeeping as what you described certainly does not meet our expectations. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Michael S. Business - 30/05/2018
« Not live up to the Sofitel brand »

The very first Sofitel I stayed is in Manila, that gave me a very good experience but however in Shanghai, it is just normal like any other hotel. There is no personal welcome or greeting considering I am a Gold Member of Accor Group. There is no food platters or welcome letter in the room. The front desk or any individual in the restaurant unable to converse in English. Due to communication, there is no proper introduction of hotel and its facilities to me.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your feedback. I am very disappointed and sorry to hear that you did not feel welcomed at our property. However, given your description, I can certainly understand. A proper greeting is standard for every guest and as a Gold member, a welcome amenity and card are also standard. I will definitely share your feedback with our General Manager and the rest of our team as this is definately not the guest experience we strive for. Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
V W. Couples - 28/05/2018
« nice and comfortable »

It was a nice and new hotel. The bed linen is super comfortable that made me sleep very well. The reception was very helpful and thoughtful cause it was before 7am when I checked in and she kindly suggest to change my breakfast coupon for the next two days so that I could enjoyed the breakfast right away since it was too early and nothing was opened at the hour. The only fall back of the hotel is it location is not in a convenient area and not close to subway station and the mall next to the hotel is the only place within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and taking the time to provide us with feedback regarding your experience. We're very happy to hear that you were able to sleep well on the bed and that our Ambassadors offered you great service. I will be sure to share your feedback with our team. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Manolis K. Couples - 28/05/2018
« Relaxing get away »

On this trip the hotel staff were very welcoming and very pleasant, the language was also good the did give us pleasant explanation of where and how to get around the city, the room was cleaned and always left spotless Please Thank to all the team

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing such great feedback. We are all delighted that you enjoyed your stay. I will certainly be sure to share your feedback with our Ambassadors and we look forward to welcoming you back in the future! Thank you again and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Anonymous Business - 28/05/2018
« THE EXCELLENCE OF SOFITEL »

Every thing that is Sofitel has been achieved at this establishment

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback from your recent visit. We are happy to hear that you enjoyed your experience with us. I will be sure to share you feedback with the team and we look forward to welcoming you back soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Rony Business - 28/05/2018
« well done! Don't change but to better experiences »

very nice overall. I really enjoyed my stay and the experience offered. However, A shuttle bus would be a great plus.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and such positive comments. I will certainly be sure to share your comments with our team. Also, rest assured, we would really like to be able to offer expanded shuttle bus service as well. Hopefully, this will be something we can offer in the future. Thank you again and we look forward to welcoming you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Kenneth L. Business - 26/05/2018
« Mr. »

Everything is fine except I feel unattended in the first morning when I entered the restaurant for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent stay and taking the time to provide us with feedback. While we are happy to hear that most everything was fine, I would like also like to apologize for your experience in our restaurant. I have already shared your experience with our Director of Food and Beverage as what you described does not meet our expectations for the desired guest experience. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Z. W. Z. Families - 25/05/2018
« GREAT! »

great experience! Thank MS Alicia Zhou from Department of Front Desk, who serves at the executive lounge. She is really nice and smart that make guests feeling warm. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and such wonderful comments. We're delighted that you enjoyed your stay and I will be sure to share your feedback with Alicia and the rest of our team. Thank you and we hope to see you again soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Saleh Business - 23/05/2018
« Very Luxury Place »

The decoration is beautiful, the place is clean

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback from your recent visit. We are happy to hear that you enjoyed your experience with us. I will be sure to share you feedback with the team and we look forward to welcoming you back soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Simon W. Business - 23/05/2018
« Excellent »

Beautiful hotel, great staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and such nice comments. We're very happy you had such a good time and hope to see you back again soon! Thank you again and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Rodney L. Business - 21/05/2018
« Pleasant Stay »

I was upgraded to the next category room due to my GOLD status. The room was huge and well furnished. Love the choice of pillows. However, there was no welcome amenities (e.g. fruit platter) unlike the previous Accor properties that I have stayed. The check-in staff (at the Priority check-in) even forgot my welcome drink voucher until my colleague told me that he was given a welcome voucher and he's not even an Accor member! She promptly gave it to me. Service was fine but lacks the personal touch. Everyone did their job but you cannot feel the warm of a welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent stay and providing us with feedback. Also, please accept my apologies regarding the welcome amenity and welcome drink. It is expected that all Platinum, Gold and Silver guests are to receive the amenity and welcome drink and we are still researching why that did not happen. Should your travels bring you back to Shanghai and you would like to give our property another try, please contact me directly at h9… I would like to personally prepare for your stay. Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Jean-luc B. Business - 21/05/2018
« A few bumps in the road but overall the impression was positive. »

I had an issue with a lost item of clothing and a lack of empathy or effort form the front desk. Management handled and resolved the matter to a satisfactory standard. The hotel building is stunning and architecturally interesting. The guest rooms were well appointed. There were a couple of plug sockets that did not work which was inconvenient, but overall, the rooms were great. One area of disappointment was the food. I generally don't eat in the hotel as I prefer to go out an experience the authentic tastes of the country I am in. I did have breakfast on two occasions and it was unremarkable. The organisation was bordering on chaotic and the food was not great. I also had the buffet on the Sunday night and that was not particularly appealing. The bars were quiet and lacked both patrons and entertainment. There were never more than 6 people in Le Bar which meant it lacked ambiance. Generally this hotel is good but could be great if the fine details were in place. For example, the guys who run the souvenir shop, lounging or sleeping on the chairs outside the shop in full view of the guests heading to the guest lifts is not what you would expect to see in a hotel of this standard. It simply sends all the wrong messages.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for visit and providing us with such extensive feedback. While I am happy to hear that some aspects of your stay went very well, I am also sorry for the challenges you experienced. Our management team has already discussed a number of the points you have mentioned and I know that some changes will be made to meet our expectations for the desired guest experience. Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
A. K. Business - 19/05/2018
« Superb »

I was generally very impressed by the person who checked me in. Not only was he courteous but made me feel very welcome and was available when needed.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for staying with us and taking the time to provide feedback. It is very nice to hear you had such a good experience with our team. I will be sure to share your feedback with Stefan as well as the rest of our team. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Anonymous Business - 16/05/2018
« Good experience »

Clean, comfortable and convenient. Good service and good food. The only complaint I have is that the restaurant is a bit hard to get to. Takes a bit of time to get there just for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and taking the time to provide us with feedback. I'm very happy to hear you had a good experience and liked our service and our food. I will be sure to share you feedback with the rest of our team. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Y. Business - 14/05/2018
« Big Room and value for the money »

It is quite good experience to stay at Sofitel Hong Qiao. Got spacious room and welcome fruits when I checked into room. Breakfast selection is quite good with all the varieties. It is a value for the money and pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback. It is always nice to hear such positive words and I'm happy you had a great stay. I will certainly share your feedback with our team and we hope to see you again soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
John M. Business - 09/05/2018
« Staff and amenitites were great except for room wifi »

Room size was great. Beds were comfortable. Location was great. Staff were very helpful. But room wifi on the 7th floor was terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and also for providing feedback regarding your experience. We're very happy to hear you liked your room, location and service from our Ambassadors. Additionally, please accept my apologies for the WiFi. During busy convention periods, our WiFi network experiences it's highest traffic volumes. That being said, I have shared your feedback with our IT Manager to analyze the network where you were on the 7th floor. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Always F. Business - 07/05/2018
« Flagship Sofitel experience »

Great new hotel with top-notch facilities and rooms. Well-trained staff. I would especially like to thank Club lounge manager Alicia, who took good care of my stay and exhibited both competence and finesse in her interactions with guests and colleagues alike. In short, this is one of the best Accor hotels I have stayed in recent years and I would rate it as a flagship Sofitel property.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent visit to Sofitel Shanghai Hongqiao. As a Platinum member, we certainly appreciate your loyalty to Accor Hotels. I would also like to thank you for taking the time to provide such detailed feedback from your stay. I am so happy to hear about your experience in Club Millesime. I have already shared your feedback with Alicia and will be sure to sure your feedback with the rest of our team as well. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

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