Sofitel Shanghai Hongqiao Hotel

TripAdvisor rating 4.5/5 453 reviews
Sofitel Shanghai Hongqiao
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+ 26 Services
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Hotel extras

  • Bathrooms with separate bathtub and shower with branded Lanvin amenities

  • Immerse yourself in refined gastronomy in our three restaurants or two bars

  • Impressive Grand Ballroom with its 10m high ceiling draws inspiration from Parisian architectu

  • Located near Hongqiao Airport and Railway Station, opposite National Exhibiton and Convention,

  • Modern french designed rooms all featuring Sofitel Mybed and free WiFi.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • HONGQIAO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Shanghai Hongqiao

No 666 Taihong Road
Minhang District
201107
shanghai
china

Tel: +862136696666

Fax: (+86)21/36696693

Contact email

Check-in from 14h00

Check out up to 12h00

  • HUAXIANGROAD :   197 803 HUAXIANGROAD

  • METRO LINE 2 :   2 SHANGHAI STATION

  • By plane

    HONGQIAO AIRPORT At 5.5km / 3.42 miles - Shuttle paying

  • By train

    HONGQIAO RAILWAY At 3.5km / 2.17 miles

GPS :31.2003159, 121.3060846

Our accommodations

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, Club Millesime Access, 2 SingleSize Beds

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room, Club Millesime access,1 King SizeBed

  • Max. number of persons: 3
  • Area: From 68
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 68
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

KWEE ZEEN

Type of cuisine: International

A Parisian restaurant offering diners a unique interactive kitchen concept. Immerse in a city oasis, as you take in the breathtaking views of our cascading waterfall.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: Regional

Modern Cantonese fusion restaurant drawing inspiration from Parisian gastronomy. Le Chinois boasts 8 unique private dining rooms with breaktaking views over our cascading waterfall.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

An opulent Parisian lounge featuring our signature high tea, decadent wine list and creative cocktails.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCHO TAPAS AND WINE

Photo non contractuelle / Strictly non binding

A petite Spanish tapas wine bar with an injection of soulful gourmandise experiences.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,030

  • Maximum capacity: 920 people

  • Maximum banquet capacity: 720 people

Find out more

Our guest reviews for
Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,085 reviews

tripadvisor

TripAdvisor Rating 4.5/5

453 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Solo - 06/11/2019 Confirmed reviews AccorHotels

Overall is good but the breakfast restaurant services need to improve to keep the standard up. Also, a frequent bus service to subway station is highly recommended

Dear Guest, Thank you for give us the feedback. We will take your suggestion into consideration and keep improving service quality. Our bus service is available to Hongqiao Railway Station, Hongqiao Airport, National Exhibition Center etc. We are glad you found it helpful. Our ultimate goal is to ensure your every stay is enjoyable and memorable. We are looking forward your next visit soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

excellent

Customer review rating 4.6/5

Ning Business - 05/11/2019 Confirmed reviews AccorHotels

room clean and perfect, room service people is very kind and provided professional service.

Dear Ning, Thank you for giving us your valuable feedback. It is our pleasure to have you stay with us. We are passionate about creating ultimate guest experience and great satisfaction. We arer glad to learn that you had an enjoyable stay. Hope to see you again. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Great Hotel

Customer review rating 4.6/5

Patrick Business - 03/11/2019 Confirmed reviews AccorHotels

The Hotel is always nice. Great breakfast, very clean. Although the internet is always choppy, and this time I noticed it a little under staffed in the morning breakfast. Out of the 3 times I had dinner in the restaurant, I had to send food back twice, but it was corrected. Beware, a diet coke will cost you usd10!!

Dear Patrick, Thank you for giving us your feedback. The breakfast is prepared by our talented and hard-working chef team. Your recognition would help more guests to make up their minds. Regarding the food order, I have communicated with our team. The training is definately needed for furthere service improvement. Regarding the diet coke, the price is at 60 RMB net, equivalent of 8.53 USD (as of Nov 05, 2019 exchange rate). As the coke is served in our Le Bar, our team will provide the service for you, and you can enjoy the coke in an exlusive area. The price is also made based on the marketing survey, this is only the average price in Shanghai luxurious hotels. Thank you for your understanding, we hope to see you again soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Great Experience

Customer review rating 4.6/5

Xue L. Couples - 01/11/2019 Confirmed reviews AccorHotels

The property was clean and well maintained, customer service was good. Housekeeping of the room was satisfactory, however note that toiletries bottles were reused, with traces of sticker seal still intact. There was also no toothbrushes in our room(supposed to be luxury room?) which was weird. Overall it was still a good stay!

Dear Xue L., Thank you for staying with us and giving us such vaulable feedback. Your recognition to housekeeping team is well noted. Our team is very passionate about ultimate guest experience and remain high standards to all aspect of areas. Regarding the toiletries, anything that was opened will be replaced before next guest's arrival, so in that way we can ensure everything is new and intact. Regarding the toothbrush is not found is room this is due to the local authority that hotels are not allowed to provide disposable items proactively (e.g. toothbrushes, combs, shower loofahs, razors, nail files and shoe brushes), unless they are asked by the guests. This is the consideration of environment protection. Actually you can find this regulation apply to all Shanghai hotels. However, you can always ask for those items upon check-in or call service center if you are already in the room. Thank you for your understanding. We hope to see you again very soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Very well looked after from start to finish

Customer review rating 4.6/5

Troy G. Business - 01/11/2019 Confirmed reviews AccorHotels

Room was spacious, well cleaned and presented and close to executive lounge. Gym and pool was one of the best I have experienced and great range of choice for Breakfast. Staff were also very helpful organising taxis and suggesting dinner options

Dear Troy g., Thank you for staying with us. Our primary goal is creating the ultimate guest experience and satisfaction. We are glad to learn that our products and services meet your needs. Hope to see you again very soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Grand experience

Customer review rating 4.6/5

Cherif Business - 31/10/2019 Confirmed reviews AccorHotels

A nice break from busy hectic days of meetings . The hotel is very nice and grand and it feels like an escape each time you walk in. Really nice large rooms with high ceilings. Super nice staff all around. The whole experience was just amazing.

Dear Cherif, Thank you for staying with us. Our primary goal is creating the ultimate guest experience and satisfaction. We are glad to learn that our products and services meet your needs. Hope to see you again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Nice vintage European style

Customer review rating 4.6/5

Clement I. Business - 25/10/2019 Confirmed reviews AccorHotels

The building itself is nice, looks new, with interesting vintage European style like in the 18th century. Room is clean, service is great too! Location is also convenient for business travellers like me as it is very clpse to Hongqiao airport and train station~ The only minor issue is there is not much shops and restaurants nearby, but it is fine as I can always go to the city center

Dear Clement I., Thank you for staying at Sofitel Shanghai Hongqiao. Your feedback is very important to us. Sofitel Shanghai Hongqiao captures the spirit of Shanghai's famous elegance with its grand façade. The guest rooms are modern french designed, all featuring Sofitel MyBed and free WIFI. Many guests choose us is because of our location, it saves you a lot of time on the road when you go to airport and railway station. We really hope we can see you again at our hotel! Stay at Sofitel, experience the French culture! Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Comfortable As Always

Customer review rating 4.6/5

James J. Business - 23/10/2019 Confirmed reviews AccorHotels

I was warmly welcomed as always by the Front Desk and my check in was completed quickly and efficiently. The rooms as always were very clean and the bed very comfortable. The only negatives were that the Swimming Pool was out of action for maintenance which is just unlucky for me. I would mention that the Room Service I ordered however was firstly only warm when it arrived and for the price I would expect it to at least be hot.

Dear Mr. J., Thank you for staying with us. Your valuable feedback is much appreciated. We are sorry for the pool was under maintenance when you arrived. The reason why are doing this is because we'd like to enhance your experience and cease any potential unexpected matter before it happens. Good news is the pool is now opened and ready to welcome your arrival anytime. Hope to see you soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Excellent hotel close to station and airport

Customer review rating 4.6/5

James C. Business - 23/10/2019 Confirmed reviews AccorHotels

The hotel was modern and well designed. The club was very good with some nice food and very good wine. My suite was extremely pleasant. Service was almost always first class. The value was the most impressive

Dear James C, Thank you for staying with us. We are always concentrating on ultimate guest experience and continuously working on improvement. We are so happy for your recognition. We are looking forward for your next visit soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Mr G.

Customer review rating 4.6/5

Gyaneshwarnath G. Business - 18/10/2019 Confirmed reviews AccorHotels

The staff at the club lounge really made me felt at home, especially the incharge, Ivy

Dear Mr. G., Thank you for staying with us. It is our pleasure to welcome you to our hotel, we are glad you enjoyed your stay. We are looking forward your next visit. See you soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Nice hotel, good staff, but nothing around the hotel.

Customer review rating 4.6/5

Graham P. Business - 16/10/2019 Confirmed reviews AccorHotels

The hotel is nice, rooms a good size and the bed super comfy. I checked in early and was please when they said my room was ready. The only downside is that there is nothing around hotel. There is an empty mall a few minutes walk away but that lacked people and atmosphere. The dining options are very limited and not flash. It’s reasonably close to the airport and station but the taxis still take you on a long ride to get there as the roads don’t really link directly.

Dear Graham, Thank you for sharing your feedback with us. Yes you are quite right about our hotel facilities, room has modem design and is large and comfortable. Regarding the distance to Hongqiao Train Station and Hongqiao Airport, it only takes 17 - 20 minutes by car. It is very rare to take more than 30 minutes unless there is an traffic. We recommend you can contact our Concierge to get the Taxi. In case if you need any other location information, we will also be very happy to assist you. Hope to see you again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Wonderful

Customer review rating 4.6/5

Jeremy C. Business - 14/10/2019 Confirmed reviews AccorHotels

Great service and attention to guests needs. The Club Millesime was especially delightful. Thank you!

Dear Jeremy, Thank you so much for giving us such great feedback. Our team no matter works in Club Millesime, housekeeping or in the outlets. There is always one thing we care the most, that is your experience and satisfaction with us. We are so happy you've found your experience was delightful, we are looking forward your next visit! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

M.N.

Customer review rating 4.6/5

Michelle N. Families - 10/10/2019 Confirmed reviews AccorHotels

My family and I had a very pleasant experience. We received a warm welcome and were very well supported as foreigners. The front desk staff were amazing, helping us buy tickets for the Shanghai Tennis Open , arranging taxis etc. The rooms were clean and but the bed was not as comfortable. The breakfast and restaurant staff were good . Overall a really good experience.

Dear Michelle, Thank you so much for giving us your feedback. Our entire team is service-oriented and passionate about making guest stay's as pleasant as possible. I'm so glad you found our service was helpful. We noticed our bed did not meet your expectation, please note that we are very happy to assist you for any requests, if you need anything during your stay, just dial "0" on the phone. Our Guest Service team will be taking your call. However since you already left our hotel, next time you can send me an email prior to your arrival with specific bed requirement. We will be more than happy to learn your preferences and make it happen. Thank you once agin for being our valued guest. Hope to you soon again! Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Very nice hotel

Customer review rating 4.6/5

Remo R. Couples - 09/10/2019 Confirmed reviews AccorHotels

My girlfriend and I had a pleasant stay at the Sofitel Hongqiao. The check-in was smooth, receptionists spoke good English and were friendly. The room was clean and had everything we needed. The hotel in general but also the room had a very nice interior design. You feel like in a castle. The food of the restaurant by the waterfall was good. One point to criticize for this five star hotel was the pool/ sauna area. First of all the pool was way too cold. The sauna and the steam bath were dirty and the steam bath did not even work. The same at the ladies sauna area as my girlfriend told me. I find it sad, when such an impressive building and great hotel with friendly staff can not maintain a clean and good sauna/ steam bath area and in addition can not heat the pool up to 21 ~ 22 Grad Celsius like in other five star hotels. All in all a great stay and I would definitely book this hotel again . Kind regards Remo R.

Dear Remo R., Thank you so much for letting us know your feedback. It is very valuable to us. Firstly, I'd like to thank you again for finding our hotel beautiful, staff is friendly and speaks good English. As we are part of Accor - international hotel group and in the key location of Shanghai. Our majority of guests are from overseas. Therefore it requires us to be skillful in many areas in order to meet our guests' requests. Secondly we are sorry for the Pool and Sauna / Steam room experience. Regarding the pool water temperate, it is usually kept between 28 - 29 Celsius degree. The pool temperature is monitored by our team regularly, therefore it's very rarely to be seen below 28. Nevertheless, we will definitely investigate and find out the causes. Regarding the Sauna / Steam Room, it is controlled by a switch during low season (may not be always turned on if there is no guests) and requires short period of time to heat up. We are sorry that this was not advised in advance. We will take your suggestion into account in order to improve your future stay experience. Thank you once again for considering coming back again. With such honor, I will be very happy to welcome you myself for your next arrival. Please feel free to let me know anytime for any special requests prior to your arrival. See you soon. Sincerely, View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Perfect airport hotel, amazing rooms, wonderful lobby bar and restaurants

Customer review rating 4.6/5

Mat Friends - 02/10/2019 Confirmed reviews AccorHotels

Smooth checkin. Very nice rooms. Perfect if you're flying from Hongqiao Airport

Dear Mat, Thank you for giving us valuable feedback. We are very glad that you choose to stay with us. Yes, our hotel is close to Hongqiao Airport and Hongqiao Train Station. If you are coming for the any exhibition, our hotel should be your preferred hotel as well, because we are close to National Exhibition Center. Our entire team is dedicated to provide you our best service. Hope to see you soon. View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Generally good...

Customer review rating 4.6/5

Adrian L. Business - 01/10/2019 Confirmed reviews AccorHotels

Staying at Sofitel Hongqiao has always been very satisfying and good experience. The wonderful staff at the 8th floor lounge are very friendly and accommodating, especially Ivy, Joe, Nicol and Jenny. Meanwhile, rooms are usually well kept and cleaned. Except for the last night during my most recent stay (22-27 September), I encountered a spider jumping around my bed, of which, I removed quickly. When I was sleeping, I also felt "ticklish" sensations on my face and around my neck. I woke up and realized that there was another spider jumping about. I promptly got rid of this second spider. Finally, when I woke up in the morning, I also saw another dead spider at the place where I slept. It obviously died as a result of me "flattening" it. It would be great if housekeeping can ensure that the rooms are free of insects such as spiders. During this trip, I stayed in room 853.

Dear Mr. L., First of all, Thank you for staying at Sofitel Shanghai Hongqiao. and I also want to thank you for recognizing the efforts that Ivy, Joe, Nicole and Jenny have made to ensure your stay was completely satisfied. However I also noticed the cleanliness issue in your room is totally unacceptable. This is definitely not the way how we should treat our valuable guest. We are sorry for what has happened. We do have pest control in place every month, we will do investigation and deep cleaning again to ensure the best quality of the room. Thank you for letting us know about this issue. We hope this unhappy experience would not affect your future stay with us, next time when you come back, please contact me directly. I hope I'd have the opportunity to look after your stay myself. Hope to see you soon. Sincerely, View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Lovely hotel ideal if you are going to Intertextiles fair

Customer review rating 4.6/5

Brigitte Business - 30/09/2019 Confirmed reviews AccorHotels

The welcome was amazing and the hotel breakfast is too. Beds super comfortable. Joe from guest relations was so helpful and friendly. A true asset to the hotel.

Dear Brigitte, Thank you for giving us your valuable feedback. It is our pleasure to welcome you to our hotel. We are always dedicated to provide you our best service, because we believe making guest satisfied during the stay is the right thing to do. Thank you for the recognition to Joe. Hope to see you again. Regards, View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Food quality level very low. One of the worst experience at the buffet among AccorHotels

Customer review rating 4.6/5

Andrea S. Business - 30/09/2019 Confirmed reviews AccorHotels

Buffet menu very low quality, always same food staff and not professionally prepared. Poor service too

Dear Mr. S., Apologize for such experience you had at Sofitel Shanghai Hongqiao. We very passionate about providing great products and services to our guests. Your feedback is already shared with our team, we will make necessary adjustment and personalized service for any long staying guest. Your feedback is highly appreciated and hope to see again. View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Very good experience!

Customer review rating 4.6/5

Tingyan O. Families - 30/09/2019 Confirmed reviews AccorHotels

We love the rooms.

Dear Tingyan O., Thank you for staying with us. Confucius once said that "How happy we are to see friends from afar." We are very glad to welcome you to our hotel. We are very delighted to provide you our best service. Hope to see you soon. View Li Director of Guest Experience Sofitel Shanghai Hongqiao h9…

完美体验

Customer review rating 4.6/5

张. Solo - 27/09/2019 Confirmed reviews AccorHotels

nice hotel nice staff

尊敬的张先生: 十分感谢您下榻上海新华联索菲特银座大酒店。 我们一直在酒店推广以宾客为中心的文化,所以能让您感受到优质的服务也是我们荣幸。希望您今后在上海的旅途中能一直有我们相伴,期待您再次光临! 谨启 李渊博 宾客体验总监 上海新华联索菲特大酒店 h9…
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