Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

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4.5/5 124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • HONGQIAO AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 519 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 124 reviews
AccorHotels certified review
Hyunjee L. Business - 10/12/2017

Spacous rooms, great breakfast and very kind staff! totally satisfied.

AccorHotels certified review
Alex K. Business - 06/12/2017
« a lot worse than expected »

- worst internet connection even with the additional router in the room, did not work last day at all - no water pressure, room 309 - a/c not working at all. 22C room temp - messed up billings at check in - nowhere to eat except for a lobby bar between 2 pm and 5 pm

AccorHotels certified review
Raphatsanun B. Business - 05/12/2017
« Comfy stay for business trip »

At the moment we arrived for check-in, the staffs did mixed up the wrong price of the room from what was shown in the website. It was charged 30% higher. It took them an hour to figure it out! Their English were not good. I had to call my friend to explain in Chinese The room was excellent. Although the daily clean up did had a problem with giving the bathroom products. Sometimes the staff forgot to replace lotion. Sometimes there were 1 lotion in the shower and no conditioner. The variety and the quality of breakfast was good. At the time of stay there was an exhibition nearby which made the food gone fast. At 9.30 almost nothing to eat at all.

AccorHotels certified review
T. H. Business - 05/12/2017
« Very well »

From receiption at arrival to departure everything was handled very well. All staff very friendly. Breakfast with large variety.

AccorHotels certified review
Miroslav M. Business - 04/12/2017
« Miroslav M. »

Best hotel in Shanghai. Great people, great food, everything is perfect.

AccorHotels certified review
P. Business - 04/12/2017
« Very nice hotel with several major flaws »

Hotel was very nice. Most of all very near to Exhibition Center. Although it was nice, there were several things I would point out. The first several days in room 537 was OK but I had asked for Club Level. My second stay I was given a suite on the Club Level but although the room was nice, My view outsisde was of a concrete border that completely masked the view. Also, my bedroom was near what I assume was a second outside door and I could not sleep because of people talking outside the door that woke me up. This was room 802. Alton P.

AccorHotels certified review
Hwee T. L. Business - 02/12/2017
« Great hotel but crowded due to events »

Hotel was great, and feel that all the staff was particularly well trained and was always pleasant. However the huge crowd at breakfast, waiting for transportation, and practically everywhere was a big turn off for me this stay. And it was this that made the stay an 8/10 otherwise it would have been 10/10

AccorHotels certified review
Joseph L. Business - 30/11/2017

Clean.

AccorHotels certified review
Vk Business - 29/11/2017
« horrible checkin experiance-handled by very unprofessional and arrogant girl. »

loved this place, but look it is fast and very quickly deteriorating in guest handling and services.

AccorHotels certified review
Cy Business - 28/11/2017
« Great hardware but still lacking details in software »

Great hardware, associates are well trained with very good and proactive services provided, but sometimes not paying enough attention to details.

AccorHotels certified review
L. E. Business - 25/11/2017
« Great experiecne and good value »

The executive lounge service is great. Upgrade arrangement provided to me as a platinum member was wonderful.

AccorHotels certified review
H. Business - 24/11/2017
« the mangament of the service is under improvement »

poor service except 2 foreigners and 2 staff who helped for birthday flowers and cake for my wife

AccorHotels certified review
Michael C. Business - 21/11/2017
« Very clean, hotel staff was excellent »

My stay was fantastic other then the shuttle service which needs some organisation, service to the convention center was only by hour and filled up quickly, had to take cabs. I stayed here so i would not have to do this. There was no pick up service to shuttle back to the hotel. When a shuttle was available they drop us off far from the entrance.

AccorHotels certified review
Fredy K. Couples - 20/11/2017
« It was great! »

The room was really good. Especially the bed cover was so smooth. The people were warm, helpful and have good English.

AccorHotels certified review
W. F. Business - 16/11/2017
« reasonably warm welcome and hospitality hosting! Better club lunge than last year »

Highly appreciated thanks to the following staff and intership: club lunge staff include: ivy, lulu, Megan sky Cleaning lady: Nina and Wayne and Hanna and Carty and Carol, flowers gardener: Xiao An Operator: Unee, Carol and nico Conceirge Thomas and Anward They all show me the best quality of Accord hotel Service during my longest stay from October to Novermber! Highly recommended to the hotel management to give a fairly good bonus to each of them!!! Happy to return next time❤️

TripAdvisor review
ric506 Business - 14/11/2017
« Nice Hotel but bad service »

I had stayed in several Sofitel properties but the Shanghai property service is not up to mark for the money charge. i had a steak at the restaurant and the steak standard can be better. I also had bad experiences when I check out at the front desk as the lady which attend to me does not seems to be in the best mood .

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour ric506, We appreciate you taking the time to provide us with feedback from your recent stay. While we are always hoping to hear good feedback, it is also important for us to know when we are not upholding our guest experience standards. Your feedback has been provided to both our F&B and Front Office teams. Additionally, please accept my apologies for the service shortfalls you experienced. Should you wish to return, please contact me directly at h9933-gr@sofitel.com as I would like to personally prepare for your stay. Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

AccorHotels certified review
Siapom Business - 13/11/2017
« Good and Clean room condition »

Nice place and quite to stay. Good services from staff and clean room environments. Accept, I found one opened drinking water at the first time came to the room. Satisfied experienced.

AccorHotels certified review
Simon S. Business - 13/11/2017
« Just Okay only »

Nothing standout on this trip.

AccorHotels certified review
Yonghong Z. Business - 12/11/2017
« Very nice hotel, happy stay! »

Very nice hotel, happy stay!

TripAdvisor review
Siapom Business - 12/11/2017
« Clean Room and good Services »

Nice and clean condition room to stay. Accept it has one half opened drinking water leave in the room before I firstly come into the room. Totally is acceptable condition room with nice bath room. Ok to stay

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Siapom! Thank you for taking the time to provide your feedback and please accept my apologies for the open water bottle. This certainly does not meet our expectations. Along with that, I am happy to hear you appreciated the condition of your room and bathroom. Thank you again and we look forward to welcoming you back! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

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