Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

4.4/5 225 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:59
    • Opening hours : Week-end 06:00-23:59

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 180 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 31 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 225 reviews

Our guest reviews for Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
Chloe Couples - 11/08/2018 AccorHotels certified review
« Great experience »

Me and my partner had a great night at Novetel. The room was very comfortable, clean and beautiful. Thanks for flower, it was very sweet. The room service was beautiful, Specially Thanks to Chef for night room serice. The coconut Creme Bree was best ever I had in my life. I am satisfied to stay at Novotel, I would like to stay here for my next holidays too. But, I couldnt find any soft Box tissue at room, Also Breatfast hot food which is bacon and sausages were little bit cold. But the poached eggs were beautiful comparing with hotels breakfast in Phi Phi Island //:) The cocktail at bar was beautiful too !

Alvin Solo - 08/08/2018 AccorHotels certified review
« A nice vacation in old phuket town »

The hotel was fairly basic but staff were very attentive.

Anonymous Friends - 05/08/2018 AccorHotels certified review
« Good experience, very happy »

Friendly, helpful staff, room & Bed were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gibbs, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. Your kind words have been shared with the team who are very happy to read about it. We look forward to welcoming you again at the beautiful Phuket Old Town! Sincerely, Cedric Besler General Manager

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Nice staff​ »

Nice​ room and​ staff, good location, comfort bed.​ Everything is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Thammapad, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I am happy to learn that you especially liked our location, comfortable bed and service. Our team intend to provide you a memorable stay. Thank you again for sharing your experience, and we hope we will have chance to welcome you again. Sincerely, Cedric Besler General Manager

Anonymous Friends - 01/08/2018 AccorHotels certified review
« Great experience »

Service was first class, great breakfast, nice fresh rooms. Just one suggestion, don't save on tooth brushes and shavers.

Anna Friends - 30/07/2018 AccorHotels certified review
« Everything was ok »

Good service, varied breakfast, a lot of facilities ( spa, swimming pool, gym)

Pariya C. Business - 30/07/2018 AccorHotels certified review
« Home away from home. »

The staff were very helpful and friendly. The room was very nice and spacious.

Anonymous Couples - 29/07/2018 AccorHotels certified review
« Very pleasant. Nice hotel. »

Hotel was very centrally located. Very nice staff. Property was well kept. Breakfast, pool & gym were average.

Anonymous Business - 27/07/2018 AccorHotels certified review
« Quite disappointing »

AT 8 in the morning after a very long day I had the other day, a staff member of your hotel knocked very loudly on my hotel door and apparently he had approached the wrong room. Please inform your staffs to be more cautious with what they do which can ruin a person's morning that could've been a good one. Regarding the room, I love how the room was nice, clean and big for the price paid. However, it was very frustrating how you can't really turn the bathroom light on at night and not disturb the other person sleeping in the same room! The wall is what I guess is tempered glass and it lights up the whole room. Furthermore, the shower handle temperature is the opposite way of the indication on the handle. The Hotel seemed quite dead with parts of the cafe on the left to the reception is very dark.

Andrew T. Couples - 23/07/2018 AccorHotels certified review
« Excellent work guys. Well done »

Thoroughly enjoyed our stay with you. We been to several Accor hotels and yours is the best experience we come across. I'll be back. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Many thanks to your amazing comments! We are proud and touched to read your experience. We all look forward to welcoming you again in Phuket Old Town! Sincerely, Cedric Besler General Manager

Nav V. Families - 23/07/2018 AccorHotels certified review
« Comfortable and great food. »

Staff was amazing. Food was great. Overall worth a stay. Your roof top bar is so beautifully decorated. Pity there weren’t many people when we visited. Great service !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nav V, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay with us. In deed, Estrela, our roof top bar offers a variety of delectable drinks. The perfect place to chill out and enjoy the panoramic views of the sea and mountains. Thank you again for sharing your experience, and we hope to welcome you back in near future in beautiful Phuket Old Town. Sincerely, Cedric Besler General Manager

Dan Couples - 16/07/2018 AccorHotels certified review
« Friendly staff, beautiful room »

Had an amazing stay, was upgraded to a beautiful room. Service was fast and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. & Mrs. M., Thank you for choosing Novotel Phuket Phokeethra during your visit in Phuket old town. It is a real pleasure to hear that you had an amazing stay with us. I have already passed on your kind words to our teams who are excited to read your feedback. All of our Heartists are looking forward to welcoming you again to Phuket old town very soon. Sincerely, Cedric BESLER General Manager

Henry L. L. H. Couples - 14/07/2018 AccorHotels certified review
« Lukewarm »

A lukewarm score for a Novotel that could have won our hearts, had it shown more life, more enthusiasm, more warmth, more caring. Hospitality is all about those things that put life and soul into an otherwise hard and cold property. Then, again, hospitality is about food and drinks, when and where you need them most and need them timely. On this score, this Novotel needs to perk up, a long way behind its siblings at Kata, Karon and Kamala Beaches, not to mention Naithon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Warm greetings from Novotel Phuket Phokeethra and thank you for spending your time to share your experience with us. At Novotel, we always very much appreciate such honest and detailed comments like yours. I regret to hear that your experience did not meet your expectations. In fact, our aim is to deliver comfortable stay with the best care to every customer. Thus your feedback is very important to us. Mr. L., thank you again for your feedback and it is our hope that you will give us another opportunity to better serve you in future. Sincerely, Cedric Besler General Manager

Pachara Families - 11/07/2018 AccorHotels certified review

Have a good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pachara, Thank you for sharing your experience with us at Novotel Phuket Phokeethra. We are happy to read you had a pleasant stay and we look forward to welcoming you again in Phuket Old Town. Sincerely, Virginia Xu Guest Experience Manager

Marie Couples - 05/07/2018 AccorHotels certified review
« It was okay »

The hotel was clean and the staff were amazing and the breakfast was nice. The pool was freezing though, not pleasant for a swim and thought it was strange it was the only place we stayed that didn't give daily complimentary water - yet the most expensive place we stayed. We ended up going somewhere else for two of the 5 nights we booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie, Thank you for sharing your experience at Novotel Phuket Phokeethra. I am pleased to learn that you had an overall pleasant stay and you especially liked our breakfast and the service. Thank you also for bringing your concern to me in regards of complimentary water. This was certainly not the usual standards that we provide for our guests. I have shared your feedback to our Executive Housekeeper. Necessary training has conducted to the team to avoid any future recurrence. Thank you again for sharing your experience, and we hope we can welcome you back in Phuket Old Town. Sincerely, Cedric Besler General Manager

Ow E. J. Business - 02/07/2018 AccorHotels certified review
« Comfortable »

1. Good friendly staff. 2. Clean and comfortable rooms. 3. Strategic location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ow EE-J., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you again in Phuket Old Town. Sincerely, Cedric Besler General Manager

Sunisa Business - 16/06/2018 AccorHotels certified review

1) Room cleanliness: OK, please do clean shower area more tidy & "white" not "light grey towel" with unravel. 2) Food: OK, but too Minimal variety of breakfast. We received either better quality of food or more variety in 4 stars hotel in Sathorn area hotel in BKK that charge same of a bit lower rate. 3) Hotel Staff: Over all -Excellent- (especially a lady in breakfast room). EXCEPT a door man who says "the hotel is kind of staff shortage due to they are work in the beach hotel since will get higher paid from the guest"... 4) Layouts of Room: OK. EXCEPT closet in the wash room, smell and humidity spoil our cloths. Humidity of the shower also make our cloth humid. 5) Location vs room rate: Rate is too high. but may pay to the cleanliness of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chaninya PROMGUMRONG, Thank you for taking the time to tell us about your experience at Novotel Phuket Phokeethra. I am glad to see that you had an enjoyable stay with us :) I would like to thank you for you very detailed feedback. It is through such comments that we can achieve our commitment to deliver the best service in Phuket Town. I have shared your points to all the concerned Department Heads and I can assure you that actions will be taken. Thank you again for sharing your experience with us. All our Team Members hope that we will have the chance to serve you again in the future. Sincerely, Tristan Guest Experience Heartist

Wk Couples - 16/06/2018 AccorHotels certified review
« Value-for-money 4-day, 3-night stay at Novotel Phuket Phokeethra »

Nice, new room with sea view (hotel only opened in 2017). Well located in old Town with many tourist sites (such as Talang Road) within walking distance. Vicinity also has many food outlets, shops and grocery stores as well as massage outlets. Friendly and knowledgeable front staff who recommended us a local food stall where we had a very reasonable seafood dinner. We noticed there were occasional power trips during our stay there, although their durations were very short. We also noted that the room temperature was a bit warmer, as if air-con was cut off, during early morning hours of between midnight and 6 am. Not sure if this was associated with the power trips. Overall, we had a wonderful stay at Novotel and I am sure I will come back again the next time I visit Phuket Old Town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Weng Kee LO, We very much appreciate your comments regarding your stay at Novotel Phuket Phokeethra. It was all our Team Members pleasure to host you in Phuket Old Town. We are all delighted to see that you had an enjoyable time with us! As you mentioned, we do experience short power trips as the electricity network is not very stable in Phuket Town. We are sorry if it caused any inconvenience during your stay. Thank you again for sharing your experience, and we are looking forward to welcome you again very soon at Novotel Phuket Phokeethra. Sincerely, Tristan Guest Experience Heartist

G. B. S. Couples - 13/06/2018 AccorHotels certified review
« all staff are very polite! »

thumbs up for all novotel staff in phuket. from front desk, cleaning staff to cafeteria staff. i must say a big thank you. i enjoyed the stay very much!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Beng S. G., We very much appreciate your comments regarding your stay with us and it was a pleasure hosting you in Phuket Old Town! I have shared your feedback with all our Team Members. Everybody is delighted we made your stay a most incredible one. We all hope to see you again very S. at Novotel Phuket Phokeethra. Sincerely, Tristan Guest Experience Heartist

Poh L. H. Families - 06/06/2018 AccorHotels certified review
« Clean bright spacious and staff are helpful and friendly »

I learnt about your hotel from my colleagues when they stay over at your hotel last November. Was Glad we met your staff Kristan. He was helpful and is able to recommend all the must not miss around hotel and Phuket town. I love the toilet especially. The space was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Poh Loo h., Thank you so much for your kind comment regarding your stay with us. I am so glad I was able to make your stay a most Incredible one! It was a pleasure hosting you and your family in the beautiful Phuket Old Town. I hope to see you again very soon at Novotel Phuket Phokeethra. Sincerely, Tristan Guest Experience Heartist

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