Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

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4.4/5 150 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:59
    • Opening hours : Week-end 06:00-23:59

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 180 rooms
  • 162 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 150 reviews

Our guest reviews for Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Friends - 13/04/2018
« Great stay »

The reception as usually was excellent, food and service at amor was good. The rooms were great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. K., I am so glad to read that you loved your stay with us! All our Heartist Team Members are looking forward to welcoming you back in Phuket Old Town. Sincerely, Tristan Charriau Guest Experience Team

AccorHotels certified review
C. C. S. Couples - 12/04/2018
« Excellent service and environment. »

We feel so welcome with the message and small desserts. The staffs are very friendly. The overall experience is fantastic for a great room, wonderful service and good environment. The bed is super comfortable. We will definitely be back the next time when we visit and recommend to friends. Thank you Novotel Team.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour C. Cher S., Thank you so miuch for your kind review. We are so glad you had an Incredible stay with us! See you again at Novotel Phuket Phokeethra. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Ben D. Families - 08/04/2018
« Nice modern hotel, dining experience v poor. »

Great to be upgraded to an Exec Suite on arrival but service around hotel very very slow. Took 15 minutes one evening to receive 2 glasses of wine and our dinners in the hotel were very slow. All means would come out at different times which made for a very poor dining experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. Donnelly, Thank you for your comment. I am glad to see you enjoyed your room. However, I do apologize for your unfortunate dining experience with us. I have shared your feedback with Ming, our Food and Beverage Director, who is taking with Chef Nui all necessary actions to avoid such situation in the future. I hope to have the pleasure to welcome you again to show you we have listened to your voice. Happy Songkran Festival from all Novotel Phuket Phokeethra Heartists! Best Regards, Tristan – Guest Experience Heartist

AccorHotels certified review
Bill Families - 05/04/2018
« Nice location »

Very close to market and old town shopping center. Hotel facilities met my expectation. Breakfast has variety choice, both western and eastern food.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Bill, All our Team Members are pleased to hear you had an Incredible stay with us! See you again in Phuket Old Town. Sincerely, Cedric Besler General Manager

AccorHotels certified review
A P. Solo - 04/04/2018
« Clean & Simple city living »

-Front office staff still need more experiences -Swimming pool & exercise staff need to work on time !! Pool area is not yet clean by 9:00 am. Room is clean and peaceful. Taxi is a problem - need a front staff to be in charge to book taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour A P., Thank you for your review, we really appreciate your feedback. We are happy to learn that you enjoyed your room. Our Team Members will make sure to improve the points you highlighted to make your next stay with us even more Incredible. See you again in Phuket Old Town! Sincerely, Cedric Besler General Manager

AccorHotels certified review
Jason G. Business - 02/04/2018
« Very pleasant experience »

What a transformation from the old hotel to this very contemporary and classy one. Total enjoyed the facility and the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jason GOH, Thank you for your review! All our Team Members are so glad you enjoyed our new facilities and hospitality. We hope to see you again very soon in the beautiful Phuket Old Town. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Dennis A. M. Couples - 28/03/2018
« Great location and superior staff »

This hotel is in a great location, and the roon was large and clean. That said, the staff, with their desire to please and ensure a wonderful stay, was by far the best part of our trip. Thanks for everything Virginia and Tristan for making our stay wonderful. We will be back because of you.

AccorHotels certified review
Ferenc F. Couples - 24/03/2018
« Fine hotel, but next time it's Beach side of Phuket »

Plus: Good location in the Old town district. Rooms are spacious and clean. Staff very friendly but not everyone understands English. Good, small gym, nice spa. Meeting facilities are fine. Breakfast has good variety in local and European cousin. Good air condition and English speaking TV channels (too many news and football). Shopping center is one block away, but price/quality bids against shopping. Cinema around the corner - but only in Thai. Minus: View is not nice, too many run down buildings around. Many rats on the street, probably because of the nearby fish market. Pool water too cold, as the sun doesn't warm it. Very expensive restaurant, for breakfast, lunch or dinner. There is NO beach on this side of Phuket, and a taxi ride cost 600-800 Bhat per way to the beach. Bath robes are too small. Not too many restaurants in immediate vicinity, but many places in Old Phuket town. Booking with payment on site was very expensive compared to non refund stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferenc F., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler Genral Manager

AccorHotels certified review
Callum B. Couples - 23/03/2018
« Disappointing »

Not Great Rooms are well sound proofed, we were kept up every night but motorbikes in the street and other guests laughing and shouting outside our room. Dinner was slow, cold and not tasty, furthermore, the portions were tiny for the price charged. Bedroom was beautiful and the pool facilities were perfect for what we wanted however the service in the hotel was very below par

Our hotel has responded to the review
Our hotel has responded to the review

Dear Callum BROWSE, Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Gianluca Business - 17/03/2018
« Good »

Nice and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gianluca Graham Miklos RONCONI, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Narelle Families - 11/03/2018
« Sensational »

Your manager Samantha and her staff could not have been more helpful. I could not put in words how good our experience was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narelle Caroline LIDDIARD, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Pat Families - 10/03/2018
« Brief »

Your staff need to learn english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick TUCKWELL, Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Ck C. Business - 07/03/2018
« Staff is generally friendly. »

It was a night stay and everything is in order. Room is comfortable and clean. Staff is helpful. Food options seem limited. Overall experience is good and will visit when opportunity arises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Kng CHUA, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Lkb Solo - 07/03/2018
« no hospitality »

The man at the front desk was very rude when I checked in. No one helped me with my luggage. Sheets were dirty. Letter on the desk was addressed to a previous guest. My shower couldn't stay the same temperature, and scalded me several times. Pool not up to standards. Front desk unable to communicate. Wifi only worked in the bathroom. Email was unresponsive. The only redeeming factor was that I caught the sunset from the rooftop bar, and by surprise it turned out to be 2 for 1 happy hour. The bartender is the only person who showed an ounce of hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lydia Kathleen BINFORD, Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Nirundorn Couples - 26/02/2018
« in city »

room ok,intrenet not ok we cannot play,breakfast not ok . The food not much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nirundorn W., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to improve the quality of our facilities especially our internet and breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Vikram Friends - 22/02/2018
« Great interior and very good service »

The room and hotel ambience is superb and had very good experience in check in to checkout and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikram Madhav CHITNIS, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Duncan T. F. S. Couples - 21/02/2018
« great reception staff »

I was travelling with my son and we arrived early in the morning, as a loyality member I asked if we could have early room access. A temporary room was made available which enabled us to stay in the hotel for lunch before our actual room had been cleaned. Great flexibility in accommodating my requirements

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan Trevor Frederick SMITH, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Krit D. Couples - 12/02/2018
« Newly Renovated Hotel in Heart of Phuket »

We have a pleasent stay at the hotel. The entire hotel are newly renovated. The room was so comfy. The staff are nice and friendly. And thank you Mr.Cedric, the gm who put a lot of effort to welcome all the guest. We have a good experience there. And of you want to explore the old town of phuket, i recommend you to stay at this hotel and walk around. Its very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krit DENRASAMITHEP, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Narumol Couples - 06/02/2018
« Very good staffs. »

Warm welcome and good take care from all of staffs . Only at the car park and in front of the street there aren’t staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narumol LEKHAJIRAKUL, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Wiwat T. Business - 28/01/2018
« Good »

Except outside noise from local concert last until midnight!

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