Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

4.5/5 89 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:59
    • Opening hours : Week-end 06:00-23:59

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 180 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 31 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 271 reviews

Our guest reviews for Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 89 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 09/10/2018 AccorHotels certified review
« Excellent hotel »

The hotel is awesome. Although i got some problem after check-in, the staff (K.Sandra) helped me a lot to solve the problem. The room was so beautiful, the amenities were so nice. I do recommend the hotel to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Karnnapas, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I have passed on your kind word to our team, especially to Khun Sandra who was thrilled to hear it! Thank you for your loyalty to Accorhotels and for recommending us. We wish to welcome you soon again in the charming Phuket Old Town. Sincerely, Cedric Besler General Manager

Anonymous Families - 25/09/2018 AccorHotels certified review
« Good experience »

Bel accueil bel hotel 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Cher Grégory, Nous vous remercions pour votre commentaire suite à votre séjour au Novotel Phuket Phokeethra. C’est avec grand plaisir que nous recevons ce compliment. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Sincères salutations, Cedric Besler General Manager

Y. L. H. Solo - 24/09/2018 AccorHotels certified review
« Quality stay in Phuket town »

Service was excellent, room size n quality above expectation. A highly recommended hotel in Phuket town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you very much for choosing our hotel for your accommodation in Phuket Town and for recommending us! We are very happy to read your feedback that you have especially enjoyed our attentive services and spacious rooms. Thank you again for your loyalty to AccorHotels. We look forward to welcoming you again in the charming Phuket Old Town. Sincerely, Cedric Besler General Manager

Duangdao G. Couples - 19/09/2018 AccorHotels certified review
« Good Hotel Good Services Good Location »

Everything is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Duangdao, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Anonymous Business - 19/09/2018 AccorHotels certified review

Nice and Clean room. quiet... good for relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Natamon, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Jeffrey J. Business - 19/09/2018 AccorHotels certified review
« Exceptional facility and superb staff »

It was exceptional. Room was well appointed and clean and staff were courteous, helpful, and professional. Restaurant served delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I have shared your comments with the teams who were happy to read it. Thank you again for sharing your experience, and we hope we can have chance of welcoming you again in the beautiful Phuket Old Town. Sincerely, Cedric Besler General Manager

Apiradee B. (. Business - 16/09/2018 AccorHotels certified review
« Very pleasant stay. »

Always love coming back to stay here. The service was consistently exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pong, Thank you very much for trusting Novotel Phuket Phokeethra and for sharing your excellent experience. We are super happy that you always enjoy the service which is extended from our Heartist. Hope to see you soon again in the charming Phuket Old Town. Sincerely, Cedric Besler General Manager

Allan M. Business - 12/09/2018 AccorHotels certified review
« Great experience »

Friendly, helpful and welcoming to a tired traveller. Clean, spacious lobby and rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Many thanks for choosing Novotel Phuket Phokeethra and for sharing your feedback with us. I am happy to acknowledge that you have enjoyed our rooms and friendliness of our teams. All our Heartists look forward to welcoming you back in the charming Phuket Old Town. Sincerely, Cedric Besler General Manager

Alvin Solo - 12/09/2018 AccorHotels certified review
« Amazing Stay »

The surprising welcome by the team and upgrading of room was totally unexpected... Bravo to the entire team at the Hotel!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin, We very much appreciate your comments regarding your stay with us. Thank you! It is the great honor to read your amazing feedback as we strive to provide personalized service to our guests. Thank you again for sharing your experience, and all our Heartists are looking forward to welcoming you again soon in the charming Phuket Old Town! Yours sincerely, Cedric Besler General Manager

Fadhil S. Business - 10/09/2018 AccorHotels certified review
« Marvelous »

Friendly staff, good food (breakfast), nice decoration for room, superb clean service and also has a nice view from the 17th floor (Estrela).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. We are happy to read that you had a very pleasant stay and you enjoyed every aspect of our hotel. Thank you again for sharing your experience, and we hope your next visit to Phuket Old Town, we will welcome you again. Sincerely, Cedric Besler General Manager

Anonymous Solo - 26/08/2018 AccorHotels certified review
« Very much satisfying »

Very much satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is a real pleasure to learn that you had an excellent experience with us. Thank you for sharing your feedback, and we hope we will be welcoming you again in the beautiful Phuket Old Town. Sincerely, Cedric Besler General Manager

Solo travel - 25/08/2018 TripAdvisor review
« A Very Nice Hotel »

The Phokeethra is a very nice hotel. The rooms are modern (2016 open??) and have good facilities. Most rooms will have views as the building is higher than most around. Staff are good. Its a good location with shopping, restaurants and transport within walking distance. Back-room operations seem a bit sloppy as, more than once, I got emails from their Ibis (sister hotel out the back) email address, including the first reply to the reservation that was quite unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gary_runner, Warm greetings from Phuket Old Town and thank you very much for reviewing us on Tripadvisor Community. I am pleased to read that you had a nice time during your stay with us. In deed, Novotel Phuket Phokeethra is located in the heart of Phuket Town, a stone away from the fascinating historic Sino-Portuguese quarter, shopping malls and markets. I am sorry for not making you comfortable from our reservation team. As also mentioned in the first email, we are combo hotels including Novotel Phuket Phokeethra and ibis Style Phuket City. Thank you for your loyalty to AccorHotels and all our Heartist will be happy to welcome you back at Novotel Phuket Phokeethra. Yours sincerely, Cedric Besler General Manager

Kerrie S. Couples - 21/08/2018 AccorHotels certified review
« Even better than our first great visit »

We love staying at the Novotel in Old Phuket Town. We really like wandering around the old streets and the nearby massages and shopping are great. Plus there is a shuttle the Festival Shopping Mall. The hotel is beautifully clean, stylish and all the staff go the extra mile. The breakfast is good with lots of variety and we had wonderful yum cha experience during our stay. The room room menu is well priced and has a number of options. Virginia ( Guest relations ) welcomed us warmly and ensured our stay was really enjoyable. Kwan who did our room, and all the other staff members - too numerous to name here - greeted us with a smile and an offer of assistance ( if needed ). However I only gave 9 out of 10 because the hotel does huge weddings ( great to watch and not a problem ) and as a result the rooftop bar was closed Friday and Saturday and the downstairs bar area was closed on our last day to cater to the wedding. The rooftop bar is a great place to chill and enjoy the extensive view over Phuket. Otherwise I would have given 10 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.& Mrs. S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I have shared your excellent words to our teams, especially with Virginie and Kwan, who took good care of you during your stay. Thank you again for sharing your experience, and we hope we can welcome you back in near future, to enjoy spectacular views at Estrela. Sincerely, Cedric Besler General Manager

Couples - 21/08/2018 TripAdvisor review
« Great couple of days agai »

Our second stay - great staff, friendly and efficient at all timesRoom service menu well pricedWhole hotel was spotless Breakfast was good with extensive range of foodsOnly minor problem was that access to both bars was restricted due to a large wedding, we missed having our drinks at the spectacular roof top bar as it was closed to guests Friday and Saturday night. Virginia ( Guest Services ) was absolutely lovely and was so welcoming when we che key in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear twotraveller79, Many thanks for your kind words in regards of your stay with us at Novotel Phuket Phokeethra. My team and I are thrilled to read your excellent feedback. We will be very happy to welcome you back in the beautiful Phuket Old Town to enjoy the spectacular outdoor terrace and views. at Estrela rooftop bar. Yours sincerely, Cedric Besler General Manager

D Business - 20/08/2018 AccorHotels certified review
« Very poor service for the meeting room »

The hotel room was fine although the housekeeping came surprisingly late (around 4.30 pm) to make the room. In the first morning the hot water in my bathroom didn't work but it got fixed within 10 mins. The fitness room was small. One of the machines broke while others were quite old. We found mold in the bread in the breakfast restaurant - lost all appetite. Front desk staff showed a good degree of willingness to accommodate guests, but they didn't know about the hotel's Happy Hour promotion at all and took a long time to confirm its existance and where in the hotel to enjoy the promotion. The worst is very poor service to assist us at the venue for our seminar - two main requests from us (No.1&2 below) were negative. 1. A low rise stage for our speakers. We were told the hotel had only high stage, which wouldn't fit this low ceiling venue. But we later found a stage of about 6 inches high at the roof top bar (presumably for musicians) that we could have borrowed since our semiar was in day time. 2. The screen was positioned too low for the job. The technician was rude and had bad attitude, refusing to even try to adjust ANY setting of the projector. We ended up adjusting it by ourselves successfully while he was still there and just watching. He then said we'd better make it back to the original setting after the seminar. 3. 4 light bulbs broke and should have been replaced BEFORE the event. 4. We were not allowed to take the remaining PAID snacks after the seminar was over because it was "the policy of the hotel". Over 20+ hotels throughout Thailand that we worked with in the past, you were the first and only hotel to refuse customers to take what they bought. All in all, we regret to say we would not come back to organize any event here and would never recommend this hotel to any agencies.

Paul D. Solo - 19/08/2018 AccorHotels certified review
« Short notice booking »

Despite a last minute reservation I was warmly greeted by Woody and the guest services manager and was more st impressed with the room and the property. Once settled I wandered around the local area and market style stalls and bought a few gifts. I noticed a school of massage almost next door to the hotel so enjoyed an excellent neck and shoulders treatment from them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank your very much for choosing Novotel Phuket Phokeethra and for sharing your experience. It is always a pleasure to receive positive feedback and I am very glad to read that you enjoyed your stay. I have already passed on your comments to the team, especially Khun Woody who is thrilled about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Nkem Families - 18/08/2018 AccorHotels certified review
« Home away from home »

Very satisfying and wonderfully trained staff that go the extra mile to see customers comfort.and food was absolutely delicious well presented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame A., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback like yours and I am very happy that our team made your stay comfortable like home away from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

April Business - 14/08/2018 AccorHotels certified review
« Good »

Good location for business trip in Phuket Town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sujira, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I am glad that you had a pleasant stay and you especially liked our convenient location. Thank you again for sharing your experience, and we hope to welcome you again in the charming Phuket Old Town. Sincerely, Cedric Besler General Manager

Elena Business - 13/08/2018 AccorHotels certified review

staff are polite and helpful . Room is clean . everything is perfect , except to do better will be to have a door boy helping guest picking large luggage ( if any )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I am pleased to read that you had an perfect stay with us. Your feedback regarding luggage assistance has been addressed to our Director of Rooms who has taken necessary actions to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Chloe Couples - 11/08/2018 AccorHotels certified review
« Great experience »

Me and my partner had a great night at Novetel. The room was very comfortable, clean and beautiful. Thanks for flower, it was very sweet. The room service was beautiful, Specially Thanks to Chef for night room serice. The coconut Creme Bree was best ever I had in my life. I am satisfied to stay at Novotel, I would like to stay here for my next holidays too. But, I couldnt find any soft Box tissue at room, Also Breatfast hot food which is bacon and sausages were little bit cold. But the poached eggs were beautiful comparing with hotels breakfast in Phi Phi Island //:) The cocktail at bar was beautiful too !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I am very happy to read that you had an excellent stay and that you especially liked the coconut Creme Bree that our chef prepared for you. Thank you again for sharing your experience, and we hope we can welcome you again on your next visit to the Charming Phuket Old Town. Sincerely, Cedric Besler General Manager

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