Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

4.5/5 106 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:59
    • Opening hours : Week-end 06:00-23:59

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 180 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 31 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 332 reviews

Our guest reviews for Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 106 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bimal G. Families - 17/01/2019 AccorHotels certified review
« Mr Bimal G. »

Excellent experience with regards to customer service and location. Overall impressed.

Farhan S. Solo - 09/01/2019 AccorHotels certified review
« AMAZING EXPERIENCE »

THE STAFF ARE SO WELL TRAINED THAT THEY MAKE SURE THAT ALL YOUR REQUIREMENT IS FULFILLED, I WOULD LIKE TO GIVE A SHOUT OUT TO VIRGENIE, SHE WAS EXTREMELY HELPFUL. I WANTED A ROOM WITH GOOD CITY VIEW WHICH SHE COULDN'T GIVE ON THE FIRST DAY BUT MADE SURE I HAVE IT ON THE SECOND DAY. THANK YOU FOR YOUR AMAZING HOSPITALITY.

Tvongs Couples - 09/01/2019 AccorHotels certified review
« Average »

- good location - good facilities - miscommunication between staffs (assigned undone room to me) - very late cleaning time (hang a banner from 10 a.m. to 5 p.m., nothing had been cleaned)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pete, Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General Manager

Frederic Couples - 08/01/2019 AccorHotels certified review
« Good facilities, staff slightly unfriendly. »

Main issues: - Room was smelly (due to high humidity) - but we were not offered another room - staff sprayed the room instead and put AC - after it was OK (would have expected to get a new room, but fine) - Then Room was not done for one day, despite calling reception on that day to remind them - Next day room was also not done in the morning again, then I called again and it was done 1hr later - The way the reception was talking to me gave me an impression of "could not care less" - If I am staying in a 5-star hotel, I expect basic things to be done - also service personnel should treat customers as "kings" and appear helpful, not in a way that I need to pray that things get done

Vimal P. Families - 07/01/2019 AccorHotels certified review
« fantastic stay , My family loved it »

It was very good , we stayed for 3 nights and was very comfortable throughout the stay . though we were not able to enjoy the amenities of the hotel due to our visits for nearby excursions but all the amenities were well maintained and easy to access . we always felt homely environment and greeting from all the hotel staff . My only feedback is to add some more kid's friendly breakfast choices and 1-2 Indian vegetarian choices in the breakfast spread .

Dr F. C. Families - 04/01/2019 AccorHotels certified review
« Family vacation gadga »

It was a good time spending at novotel phukettown good palce a good location and excellent staff good food and halal service for the needy overall a very good stay i strongly recommend to everyone

Anonymous Families - 04/01/2019 AccorHotels certified review
« booked non-smoking room but got smoking room »

I requested non-smoking room 2 month advance but when I checked-in the room was smoked. and it wasted my time.

Anonymous Business - 04/01/2019 AccorHotels certified review
« Worst Novotel i have ever stayed in »

Having stayed at a few of the accor hotel chains there are some basic expectations which this hotel clearly did not meet. 1. No bellboy at the door to help with luggage up the slope to front door. My colleague went to the front desk to ask if there's anyone to help as we are carrying alot of stuff and the reception mentioned wait a moment and went missing... 2. During check in we are told one of the room is not ready so i had to wait in my colleague's room for 1o to 20 mins which was totally fine. Around 30 to 40 mins later i went to check on the room and the housekeeping ladies are sitting in the room chitchatting and told me to wait another 20 mins. 3. The breakfast was also bad as bowls run out below the buffet line and some of the plates are dirty with leftover food scrapes 4. After checking out, there was again no bellboy to help load 3 our heavy luggage into the back of the car and especially very dangerous down the slope

Hasnat A. Families - 26/12/2018 AccorHotels certified review
« We are satisfied with nobotel. »

Good hotel, peoples behaviour was excellen. But in room area wifi speed should develope.

Nasaya D. Couples - 22/12/2018 AccorHotels certified review
« good and clean »

I like to stay at your hotel but I do not like the superior bathroom as there is no step which is too slippery.

Seon G. L. Families - 20/12/2018 AccorHotels certified review
« Good room, good location, good people »

I stayed at Excutive suite and the room was very nice. Spacious and comfortable. The location was perfect and the there are lots of restaurants, a small department store, massage parlors and banks near by. It's really the center of Phuket Town. Hotel starrs were kind and fridnly too. Breakfast was good and tasty.

B. P. Business - 17/12/2018 AccorHotels certified review
« The Best place to organize conference, shows or any events! »

We, B. P., like to host our events in Novotel P. Phokeethra, there we find professional staff, professional equipment and a great feeling of welcome. Thank you for the Hotel's General Manager Cédric Besler!

Wasawat T. Business - 15/12/2018 AccorHotels certified review

Great, experience stay at your hotel. Would like to have the corporate contract .

Ms. C. J. Business - 13/12/2018 AccorHotels certified review
« Satisfied. »

This time of staying at your hotel here is getting more satisfied compare to my first time of staying. The breakfast should be more selections. The food taste a bit too sweet for me. Staff in breakfast area can be more smiling. More improving on staff hospitality and service mined would be nice for your hotel brand. It would be nice for the staff to greet customers with "Wai" and say "Sawaddee ka/krab" with a nice sincere smile because people who work in the hospitality should have a service minded with nice smile. My first staying in this hotel was bad experience with some of the staff. They did not do bad on purpose but it seems they don't really feel comfortable to "Wai" or say Sawaddee ka/krab. Most of the time of my trip in the past years I always staying at the Outrigger Laguna hotel because all the staff there are really nice, happy, always have nice smile, friendly, helpful and very professional. But because recently my business trip are in Phuket town, therefore it is more convenience to stay at your hotel. But This time I was very happy with the "Welcome back" message on the bed. Next time my visiting to Phuket I will staying at your hotel again because I can see a little improvement on staff service minded and friendliness;-)

Anonymous Friends - 13/12/2018 AccorHotels certified review
« Very nice hotel & good breakfast »

Good location, modern style, nice services

Rapheal K. Families - 13/12/2018 AccorHotels certified review
« Great service, great location »

I felt valued as a Accorhotel member even though I am only a silver member. I am also a Platinum member for Marriott, but Marriott has a long way to appreciate their loyal customers.

Trace Friends - 10/12/2018 AccorHotels certified review
« Awesome »

It was great!

Mark H. Families - 25/11/2018 AccorHotels certified review
« We were made feel very welcome . »

We arrived to Novotel in some what difficult circumstances. Our family holiday moved from Nai Harn due to my brother being hospitalised in Soririj Hospital at Phuket. The hotel was the high standard we expected. Sandra (Manager ) was fantastic in organising us to get to the hospital for our frequent visits, an made every effort to make our stay as comfortable as possible under our difficult circumstances. She was fantastic and all staff were courteous and proffesional.

Stuart D. Business - 23/11/2018 AccorHotels certified review
« Great welcome shame about the breakfast »

A great welcome, lovely room, great views in the morning, good service. My only issue is with the breakfast which as a western traveler I thought had a very poor selection of western foods and not something you would expect from Accor.

Anonymous Families - 23/11/2018 AccorHotels certified review
« A lovely hotel »

Very helpful staff and a very comfortable hotel.

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