Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

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4.4/5 107 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:59
    • Opening hours : Week-end 06:00-23:59

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 180 rooms
  • 162 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 107 reviews

Our guest reviews for Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Krit D. Couples - 12/02/2018
« Newly Renovated Hotel in Heart of Phuket »

We have a pleasent stay at the hotel. The entire hotel are newly renovated. The room was so comfy. The staff are nice and friendly. And thank you Mr.Cedric, the gm who put a lot of effort to welcome all the guest. We have a good experience there. And of you want to explore the old town of phuket, i recommend you to stay at this hotel and walk around. Its very convenient.

AccorHotels certified review
Narumol Couples - 06/02/2018
« Very good staffs. »

Warm welcome and good take care from all of staffs . Only at the car park and in front of the street there aren’t staff.

AccorHotels certified review
Wiwat T. Business - 28/01/2018
« Good »

Except outside noise from local concert last until midnight!

AccorHotels certified review
Ignacius Families - 27/01/2018
« Very good stay, nice staff and room »

We had a lovely stay, all was great, the staff, the room, breakfast. All was to our satisfaction. Keep up the good work.

AccorHotels certified review
A. B. Families - 06/01/2018
« Mr »

My experience was mostly good. Most staff were friendly and was very happy to assist. Had 2 poor experiences. 1. The hotel booked taxi did not pick me up on new years day and i had to pay 2000 baht from Phatong to Phuket. The hotel staff did look into this and i was reimbursed. 2. The check out was disgusting. Checked out on 3 jan at 6.30am. I was billed for using the room bar water which i did not use. I could not convince the front desk to take off bill. He was very rude and forced me to sign. As i needed to leave to catch a ferry i signed the bill even though it was incorrect. Front desk person treated me very badly and lost his temper. Very poor check out experience. I will never return to hotel because of the check out experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General manager

AccorHotels certified review
Erin H. Families - 05/01/2018
« Nice, quite atmosphere »

Nice hotel, with all amenities, based in a small local community, no hussle and bussel. All l can recommend is that breakfast be included in the price of the stay, even if you up the accommodation cost to accommodate this. You accommodation I found was very affordable compared to other places in the area. You target market is tourists and they love there breakfast everyday. I also found that the reception staff couldn't understand a lot of the tourists, maybe an idea to train some of them in English to have a basic understanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin H., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General manager

AccorHotels certified review
Sue Couples - 21/12/2017
« Great place to stay in Phuket Town »

Staff were very friendly and helpful. Position was great. Breakfast was plentiful and fresh, very nice. Only issue was we found the bed hard. Facilities were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan SIMPSON, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Oswald M. Business - 20/12/2017
« Amazing! »

Awesome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oswald MITCHELL, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Sebastian S. Business - 10/12/2017
« I was a bit disappointed »

The room was smaller compared to the previous visit. Shower gel was missing, I only realized it when I started taking my shower and had to wait for about 15 minutes before I got the shower gel to continue with my shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Songkiet S. Business - 07/12/2017
« Clean and modern with helpful staff »

Modern and clean hotel Comfy bed and wide room Nice view from the room Great facility of both fitness and pool Helpful and friendly staffs In mid-town of Phuket But quite a long time for in-room service (half an hour for a plane dish with so so taste and quality)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Songkiet SIRIRUSSAMEWONGSA, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Lee S. Families - 26/11/2017
« very welcoming hotel and staffs are super attentive »

Very Welcoming Hotel, front desk staff was nice with smiling and helping us fulfil our requests. Hotel room is nice, clean and freshly new renovation. The most impression was from morning breakie, staffs were super attentive particularly Mr Panumas one of Hotel manager i guessed, he took up another step level of care, giving us list of nice restaurants & cafe around town, also organised Vegetarian food for our family due to we were in a vegetarian week Festival on October, it just felt like home in every steps. All in all we'll definitely be back again in the future, very happy to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chairat S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler

AccorHotels certified review
James M. F. N. Z. Couples - 06/11/2017
« Very good standard of accommodation and very friendly staff »

Very high standard of accommodation with a great location for Markets, Old City Tour etc and very friendly staff from the Manager himself his Assistant passing on right through to the Reception Staff, Restaurant Staff, Doorman and so on. A few minor problems with housekeeping ie: Bath Mat missed one day, Toilet rolls not replaced (had to resort to tissues), Coffee capsules not replaced. At the end of the day an enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about housekeeping is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Trish &. G. Couples - 23/10/2017
« Excellent accommodation and service »

Our stay was fabulous, room was spacious and very well appointed. Staff were the best we have experienced in Phuket. They went above and beyond to make our stay memorable. From the GM Cedric, F&B Manager Ming, his lovely assistant Dao, Big & Takuta in the bar and restaurant and Ti Ti at Concierge. These staff are to be praised on how they conducted themselves and their caring attitude. Cingratulations to you all, we will definitely recommend the Novotel Phuket Phokeethra to our friends anda other travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia W., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
St Business - 19/10/2017
« Normal »

Nothing impress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sukanya Tekittipong, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Tommy W. Couples - 16/10/2017
« Was good overall »

Bathroom wasn't that clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chin Sing w., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Pinkii Business - 11/10/2017
« Great experience stay here for my business trip. »

Atmosphere of the hotel is so nice and clean. I would say this is the best hotel in central phuket town. Location is superb near everything. I defenitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rinyaphas Atthaseriruj, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
Yuval Y. Couples - 11/10/2017
« Wonderful »

Novotel team was very nice and welcoming. Beautiful hotel and comfortable amenities. We had a great experience. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuval Eitsin, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

AccorHotels certified review
John M. Families - 09/10/2017
« Friendly understanding and helpful. »

Wonderful staff made me feel extremely welcome, while the management were efficient and friendly, helping with the medical emergency that resulted in my stay. Cedric and Sam were exceptional in their welcome, while the waiting staff at breakfast could not been more helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Mitchell, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General manager

AccorHotels certified review
Adil R. Friends - 03/10/2017
« Mr »

Excellent in every regard! Staff are super friendly and helpful. Hotel environment is excellent!! The food is delicious and well presented. Quiet lobby which is very tastefully decorated!! A definite 100% if anyone is visiting Phuket

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adil Anand Ramdhani, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manger

AccorHotels certified review
Asiaseasonedtraveller Business - 01/10/2017
« Better than the generic Novotel »

It was a short one-nighter business trip, and I haven't stayed here before. My first impression is that its modelled after the new slate of Novotels in Thailand, mainly hotels catering to the middle level managers or professionals. It is relatively new, I understand it has been opened for over a year only. This Novotel has the advantage of a larger than normal built-up area that the Novotels in the city. The lobby has tall ceiling and rather stylistic with some nice touches of the furniture. The lifts are behind the reception, like the Vie Hotel and unlike some of the Novotels the reception is on the Ground floor which I prefer. As a Le Club Platinum member, I got upgraded to a room with an illy coffee machine, so its a bit deja vu of the Le Meridien Bangkok, so some pleasant surprise here. However, the usual Platinum member welcome food platter, or dessert amenity is missing, so that was a disappointment. They also don't have an Executive Lounge, although they have a very nice Sky Bar with a commanding view of the surrounding area. Lifts are okay, rather responsive. Some of the Novotels I have stayed suffer from "slow" lifts partly because they have many floors, but this one was okay. Being new, the lifts have the "double-click" to cancel feature, which means, if you accidentally press the wrong floor, pressing on the same wrong button twice in quick succession will de-select it. And, as expected, you can only access your own floors and the public floors with the key card (some hotels don't control it properly). The "hardware" in terms of the ambience and presentation was good, above average of the normal crop of Novotels. Unfortunately, during my stay there was 2 power trips within an hour sometime during the night, and the wifi coverage in my room was patchy when I was on the bed trying to watch my YouTube. Generally, the Wifi is "okay", and the login process was strange. My colleague was able to login with room number and last name, but I could with last name and last name as the userid and password. I am quite sure when the hotel is full with a conference, internet speed will be slow, as the already patchy wifi coverage will be overwhelmed by a sea of mobile devices. I expect problems in the internet area. Surprisingly, the TV programmes available were better than usual (you have movie channels and HBO if I remember correctly) but definitely no CNN. So I guess they chose whatever cheaper cable channels offered by the local operator. Food in the restaurant was pretty good, I have to say. Breakfast spread was good with some interesting stuff, and their ala carte menu has some local Phuket favorites like sweet braised pork. Location is not very central, takes about 300THB to get to the Central Festival via taxi which I booked with the reception, although I found a 150THB promocode with Grab and used it on my way back to half the cost. To and fro from the airport also cost around 650-700THB which is double of what you pay from Bangkok airport to hotel. It is not so central, but there is a Robinsons and a few local eateries and massage places around the hotel worth exploring. Overall, better than the generic Novotel, but clearly some improvements need to be made to be a stellar one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwang Tat A., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Leponner General Manager

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