Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 1,297 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,176 reviews
Rachael Families - 08/10/2018 AccorHotels certified review
« AWESOME »

STAY WAS GREAT, ROOM WAS EXTREMLY SPACIOUS, MICHAEL THE RESTAURANT MANAGER SERVICE WAS OUTSTANDING 100/100 VERY FRIENDLY, WE FELT VERY WELCOME, ONLY DOWN SIDE WAS NO MILK IN THE ROOM THAT YOU COULD WAKE UP AND MAKE A CUP OF TEA OR COFFEE

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHAEL ELIZABETH JANE C., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Christopher D. Friends - 08/10/2018 AccorHotels certified review
« Our group of 5 enjoyed our stay at the Novotel. »

Our room was spacious clean and nice. The service from the staff excellent. I would certainly single out Renan Jay Salcedo who went out of his way to make our stay enjoyable. He was very knowledgeable of the facilities and Koh Samui in general. His advice was invaluable. He will one day make a great Manager. The only negative comment I would like to bring up is the breakfast counter where there is not enough staff and only one burner to service the most popular area for clients wanting a variety of eggs for breakfast. Sometimes there was a more than ten people waiting for their cooked eggs. No fault of the staff. The fault is having only one burner to service a hungry mob.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER JOHANN D., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Christian Families - 08/10/2018 AccorHotels certified review
« Excellent - We all had a great time! »

Our stay was fantastic. The rooms were always fantastically cleaned. Everyone was extremely friendly (especialy Kwanchai the security guard at the crossing) The only slightly negative was the BBQ buffet - which wasn't as good as much of the other food we had on our trip. Kids loved the Breakfast buffet.

Kelly F. Friends - 08/10/2018 AccorHotels certified review
« Lovely setting, comfortable room but a lack of attention to detail »

I work in the Family Violence sector and was really looking forward to being taken care of at your lovely hotel after a very harrowing year. Whilst staff at the restaurant and bar areas were friendly and helpful I found the reception staff really struggled to understand English. When we arrived there was no toilet paper in our room and a number of rooms surrounding ours were being renovated and it was very noisy for the first 2 days. We were grateful for our 2 free beers and soft drink on arrival, however, we couldn't drink them as we had no bottle opener. We asked reception on 3 different occasions if we could have one but they did not understand what we were asking for so we had to buy our own.

Paul K. Families - 07/10/2018 AccorHotels certified review
« Toilets put smell into room...Worst breakfast at any hotel I have stayed at »

Toilets sent smell through room all day. I travel a lot with work and have to say the buffet breakfast was the worst I have had. Phone messages were never passed on. Staff didn’t understand when we were complaining Hotel facilities were nice, but to find out the mountain side eateries at a full price stay were not available expected a discount

Ej Families - 07/10/2018 AccorHotels certified review
« Beautiful by the bay »

We really loved our stay here. Initially we were not impressed because of the room maintenance, having to change rooms etc, but we finally got a refurbished room which we were happy with. Would recommend MORE lighting in the rooms!! Hard to see especially in the bathroom when trying to get ready. Especially enjoyed the breakfast seating which was near the beach. The beachside was fantastic. Staff were friendly and helpful. Many thanks to Mild, who served us at breakfast several times, and had good suggestions of what to do around the island, and greeted us well. Breakfast was great. Liked the tropical fruit selection Very family friendly resort. would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANJALI MILIND J., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Andrew Solo - 07/10/2018 AccorHotels certified review
« Enjoyable hotel with good facilities »

Had a good stay at the Novotel. Rooms are lovely and large, wifi excellent and pools very nice. Friendly staff. Only criticism is that the rooms could be cleaned earlier in the day. 3pm is too late. And drinks prices outside of happy hour could be lower as the nearby bars are a lot cheaper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW JAMES P., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Natasha B. Couples - 06/10/2018 AccorHotels certified review
« Beautiful resort and staff were just so helpful and wonderful »

Completely relaxing and perfect Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATASHA CRYSTAL b., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Karen S. Couples - 04/10/2018 AccorHotels certified review
« Mr an Mrs »

Staff excellent, accommodation old an needs updating, no towel racks no mirror to do makeup no privacy in toilet which is right next to bed. Can’t see in wardrobe too dark. Electric points need upgrade as they burnt my battery in my iPhone which cannot be repaired I had to get a new one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. S., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wichit Wandee Front Office Manager

Giana C. Families - 03/10/2018 AccorHotels certified review
« Fantastic customer service »

Welcoming & friendly, great room & staff. Late check out would have been greatly appreciated, due to late flight home. There was no kids activities, bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIANA C., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

John B. Couples - 03/10/2018 AccorHotels certified review
« Clean and relaxing »

The rooms were nice and clean the breakfast was an smazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JOHN WILLIAM b., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wichit Wandee Front Office Manager

Anonymous Families - 02/10/2018 AccorHotels certified review

The rooms are far from the sea. It's a shame that do not update in advance about renovations.

Natalie Friends - 02/10/2018 AccorHotels certified review
« Very friendly staff and helpful. Specially your trainee Renan was extremely helpful and had a good knowledge of English. He had some good ideas of improving the guest experience. »

Was not happy with the first room and requested room change which was accommodated without much trouble. Enjoyed the facilities. Room was clean and very spacious. Only negative can think of is that something should be done to stop pollution of the beach. The water near the hotel was extremely murky whereas a short distance away (Chewang) the water was crystal clear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATALIE S., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Zoran T. Couples - 01/10/2018 AccorHotels certified review
« Thoroughly enjoyable »

We stayed on the beach side of the hotel the gardens are beautiful and although the rooms could do with a small revamp they were more than comfortable but this was made more than ok by the amazing staff. In particular thank you Patrick, Michael and all the staff in the restaurant and bar you made our stay memorable we would love to come back and see you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. T., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Hayden Families - 01/10/2018 AccorHotels certified review
« Okay but lacking attention to detail. »

Our stay could have been almost perfect if not for a few problems which really took the shine off things.

Anonymous Families - 30/09/2018 AccorHotels certified review
« excellent »

very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHLOMI D., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

M. Friends - 30/09/2018 AccorHotels certified review
« Best staff ever! »

A typhoon in Hong Kong set us back a few days from starting our vacation in Koh Samui but the staff was amazing. They stayed intouch with me and assured me that our room was waiting for us. It was easy to talk to a human being and arrange transportation from the airport to the hotel. The staff does everything in their ability to ensure you are happy. They are professional but also very personal. They have a way of making you feel comfortable and at home. Our room was huge and the breakfast was awesome! The only downer at this hotel was that the ocean in front of the hotel is not "swimable". The pool was wonderful though. Thank you for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH ELIZABETH M., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Kathleen Couples - 28/09/2018 AccorHotels certified review
« Mr »

We were on a package was value for money. If you had mobility problems could have been difficult. Weren’t told of access down side of main building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for consideration and improvement. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. W., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Wichit Wandee Front Office Manager

Mike Couples - 28/09/2018 AccorHotels certified review
« Beautiful friendly staff. »

Very relaxing stay assisted by helpful and attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. A., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Anonymous Couples - 27/09/2018 AccorHotels certified review
« Mrs »

We were guaranteed an early check in but were advised that wasn't until 2 pm when we were let into our room on the dot. As I am aware normal check in is this time so this was not what I expected. Other than this the staff and rooms were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. Please accept my sincerest apologies for the unpleasant experience concerning check-in. Kindly rest assured that appropriate trainings will be conducted to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. A., it was certainly a pleasure for us to be at your service and we all hope that we could have an opportunity to better serve you in the future. Sincerely Yours, Wichit Wandee Front Office Manager

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