Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
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Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

20 Moo2 Chaweng Cheongmon Road  Bophut Samui  Surat Thani 
84320  KOH SAMUI
THAILAND

981 reviews
TripAdvisor Rating Based on 981 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 181 non-smoking rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 704 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 981 reviews
AccorHotels certified review
Anonymous Couples - 18/07/2017

It was difficult to let the staff know what we want. Otherwise everything was great.

AccorHotels certified review
Liz Families - 14/07/2017
« A terrible holiday »

I didn't have a good time on this trip. My entire family got gastroenteritis on day 3 and we were sick and lethargic for most of the remaining 7 nights. My sister and her 3 children were also sick. At night I could hear the guest in the adjoining room vomiting on several occasions so I am guessing the hotel itself was the cause of infection. We used bottled water and at ate the resort or at other high quality 5 star hotel restaurants so we were sensible about not getting food poisoning. I've been home a week and diagnosed with giardia. I'm still sick with cramping and diarrhoea and will never return to this property. The breakfast was ok but I was forced to have steamed rice for almost every meal because of my sickness so did not get my money's worth. The housekeeping was inconsistent. She missed one day completely and I had to frantically find extra toilet paper. The day after she didn't come, she didn't clean the room until 5pm so we were well short of bottled water and toilet paper again. Despite all of us vomiting the glasses used in the room were merely rinsed and returned. I had to insist on new glasses every day which concerns me how the hotel controls infection issues. The room design was the worst thing of all. Entry into the room is via the bathroom which was inconvenient when someone was using the shower or toilet and there was a knock on the door. We all used the toilet frequently with out illness and there was no way of being private about this. If someone was in the shower it was impossible to open the door without them being seen. We hated the room layout. I have been to Koh Samui three times without an issue but this really was the trip from hell. I spent a lot of money and have been to many Novotel properties but this was such a disappointment. I'm not sure if I will return to the Novotel chain again.

AccorHotels certified review
A U. Families - 13/07/2017
« Ordinary »

Staff was extraordinarily friendly and helpful so cannot fault that. The place however is a bit run down. Some observations: - the whole resort smelled of sewerage after the rains. We have stayed at a lot of beachside resorts in Asia and none of them smelled as bad as what we experienced. - beach chairs were mouldy and needs changing. - buffet was not value for the price. Tried the Thai buffet and could do with more variety - rooms and surroundings were clean and confortable. A bit aged and can see it needs a bit of modification due to age

AccorHotels certified review
Abbas M. Families - 11/07/2017
« Family Trip Ruined »

- Requested early check in - had to wait for 3 hours to check in by 1pm. Welcome drink came 1.5 hours after reaching hotel. - No proper access for strollers, had to pick up stroller to get to our room or to the beach. - Breakfast was the same every with no change. No personnel except for Egg station. Even coffee was self serve. No body seemed to be happy at their jobs, always having a frown on them. - Rooms were not cleaned properly for first 3 nights spent there. When asked to clean the bathrooms and floor, they had a surprised look as if they dont do it on routine cleaning and only after checkout. After complaining 3 times and requesting the manager, they came to clean at 9pm. - A/c was not working properly throughout. Water was dripping from a/c unit for one whole day - Dirty Cutlery was kept back the same - not cleaned - Rental car organised by the hotel was expensive so we expected a decent clean car - got a dirty car with front tyres and brakes totally finished. When asked to replace car, they said take it or leave it and walked out. - We were 2 adults, 1 toddler & 1 baby, still keeping 2 towels in the room. Requesting towels took 45 minutes to come. - Hotel ran short of Shower Gel by 4th night and told us to have a shower with shampoo as they didnt have any shower gel. - Fish in their fish pond all died on our 4th day after spillage of paint - No Check out over the phone as they have old fashioned keys (not electronic) for the rooms. Had to close and exit the room to check out.

AccorHotels certified review
Anonymous Friends - 11/07/2017
« OK but lacking in areas »

Visited for a wedding. The staff were hard working, but little area were lacking in areas. The buffets were not checked, and as a result were dishes were empty for long periods. Not enough was prepared in advance to feed a group of 70 guests. Same with the prepaid BBQ. 10 prawns 2 crabs and 2 squid cooked on a large BBQ for 70 guests. The slowness indicated a reluctance to cook, but instead guide people to the standard curries that were always full. Happy hour at the bar found guests complaining that there was not alcohol or less alcohol in the drinks. My experience was to order a tender coconut with Malibu on the side, only to receive a tender coconut - no Malibu. The barman then claimed to have put it into the drinks. There was no taste or evidence of this in the drinks. To me, this is penny pinching, and leaves a bad feeling. The manager at the pool bar has no people skills. It does not pay to treat your guests like they are ignorant travellers. The wait staff were magnificent.

AccorHotels certified review
Tobias A. Families - 10/07/2017
« Stay was OK  »

The staff was great, the hotel needs fixing up!

AccorHotels certified review
Henry Solo - 10/07/2017
« Very nice stay overall »

Thank you for the upgrade and services provided during the stay. Look forward for the next trip and visit the hotel again.

AccorHotels certified review
Philippe L. Families - 09/07/2017
« Very nice vacations in this very nice Novotel !! »

Everything was almost perfect ! Starting by the Room 157, for which I thanks again the customer service ! No real black point... The staff is very efficient, smiling ! We will come back for sure...

AccorHotels certified review
Lizp Families - 06/07/2017
« Good mid-range, family friendly hotel »

Very affordable for families - we booked the family room and it was huge. Breakfast buffet was good- a good range of options, catering to all. Great swimming pools and location, with plenty of nearby dining, massage and bar options. Check in and check out process could be improved.

AccorHotels certified review
Neil P. Families - 05/07/2017
« Travel Travel partners fell ill due to suspect quality of ice »

Rooms and service fine

AccorHotels certified review
Ngoc H. H. Families - 01/07/2017
« Great location  »

Overall the hotel was very good value for money. Everything was just walking distance away. Chaweng beach was only footsteps away, some of the great restaurant wasn't far either.

TripAdvisor certified review
Couples - 27/06/2017
« Excellent Hotel »

Well located hotel with plenty of space and comfort. Excellent breakfast and good bar. Also a short walk along the adjoining beach to many nice restaurants. About a twenty minute walk to the main strip at Chaweng where there are many more shops and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James N, Thank you for sharing your experience with us and I am happy to read that you enjoyed our breakfast and bar. We hope to welcome you again to Novotel Samui Resort Chaweng Beach Kandaburi! Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Bruce F. Families - 26/06/2017
« Average »

The overall resort beach side is a bit tired, room was dark room service and the cleaning ladies great. My disappointment was the breakfast, the selection was average food wise, I had to ask 4 times to get a cereal bowl when they came only 2 placed on the bench. The food was not replaced often enough and to have to get our own coffee I think it was a bit poor for a Novotel I expected better. The poolside staff during the day where lazy no one came around to ask for drinks, this in itself could double your turn over. We had to get of our chairs go to the bar to order drinks, not good enough.

AccorHotels certified review
James N. Couples - 25/06/2017
« Great hotel »

Excellent. Close to the beach, far enough but not too far from the noisy strip.

AccorHotels certified review
Suradech R. Solo - 22/06/2017
« Overall was excellent!  »

Just first time here in Koh samui for business. Clean room and big space, staff at reception pay attention to work and all of them friendliness. Many thanks the lady who booked a car for me and thak you the lady who take care of me on departure she very nice! (Please be careful I found something like a paper wet stik on my welcome towel)

AccorHotels certified review
Anonymous Families - 20/06/2017
« Mr »

Service room pool was excellent. Front desk could not understand or speak English which made it a little difficult to get any information

AccorHotels certified review
Ong P. L. Solo - 20/06/2017

Very friendly staff

AccorHotels certified review
Li S. Families - 20/06/2017
« great! »

Very good! we had a wonderful journey in the hotel.my baby love here so much.great service,great family room&great view.so comfortable! we'll come to choose the hotel again!

AccorHotels certified review
Anonymous Friends - 18/06/2017

The housekeeping services were prompt and friendly. However the ambience of the room wasnt good as the air conditioning system did not keep the room cool. The doors to the balcony wasnt fully sealed.

AccorHotels certified review
Patcharee P. Couples - 18/06/2017
« Fantastic  »

Everything was wonderful, we posted photos everyday on Facebook to all our friends in Australia. We are deffently coming back again and will tell all our friends to stay with you. Thanks again and see you soon.

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