Novotel Samui Resort Chaweng Beach Kandaburi Hotel 4 stars

TripAdvisor rating 4.0/5 1,317 reviews
Novotel Samui Resort Chaweng Beach Kandaburi
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+ 21 Services
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Room 1

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Hotel extras

  • Free WIFI, Balcony, separate Bathtub and Shower in every room

  • Direct beach access; complimentary shuttle from the hotel to Central Festival Samui

  • The biggest meeting venue in Chaweng area with capacity up to 250 guests

  • MyKids - all-inclusive kids menus, gifts and special treats

  • MyGlass - free flow drinks package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • SAMUI AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Samui Resort Chaweng Beach Kandaburi

20 Moo2 Chaweng Cheongmon Road
Bophut Samui
Surat Thani
84320
koh samui
thailand

Tel: +6677428888

Fax: (+66)77/428899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAMUI AIRPORT At 3km / 1.86 miles - Shuttle paying

  • By boat

    SEATRANS At 25km / 15.53 miles

  • By train

    SURATTHANI At 90km / 55.92 miles

GPS :9.539736, 100.073123

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior 1 Double Bed, Hill Side

  • Max. number of persons: 4
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds, Hill Side

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Double Bed, Beach Side

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 2 Single Beds, Beach Side

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family room, 1 Double and 1 Bunk Bed, Hill side

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Family room, 1 Double and 1 Bunk Bed, Beach side

  • Max. number of persons: 4
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Honeymoon Suite, Beach side

  • Max. number of persons: 4
  • Area: From 135
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Two-bedroom Suite, Beach side

  • Max. number of persons: 4
  • Area: From 135
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

@BEACH RESTAURANT

Type of cuisine: International

Located next to the swimming pool, overlooking the beach and the bay, @Beach Restaurant & Bar offers a variety of international and local delicacies. Enjoy them with front row seats to Koh Samui's beautiful sunrise and to the island's peaceful evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PALM COURT

Type of cuisine: International

The International restaurant is located on the beach and has wonderful views of the sea.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Photo non contractuelle / Strictly non binding

The bar serves light snacks and breathtaking views of the sea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

@BEACH POOL BAR

Photo non contractuelle / Strictly non binding

The bar serves light snacks and breathtaking views of the sea.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 260

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,776 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,317 reviews

marvellous

Customer review rating 4.2/5

Fazira P. Families - 09/09/2019 AccorHotels review

our stay is great, resort is marvellous and we love the beach...

Dear SITI FAZIRA P., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am so happy to read that you enjoyed your holidays with us! Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Jon Cannon General Manager

Enjoyable

Customer review rating 4.2/5

Brian Couples - 08/09/2019 AccorHotels review

Perfect location. Room was nice and spacious. Staff were extremely friendly and always smiling. It was a great and comfortable stay. Thoroughly enjoyed.

Dear BRIAN G., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. It was nice to have you with us and I am very happy to ready that you enjoyed your stay with us. Thank you again for sharing your experience, I hope to see you again very soon. Sincerely, Jon Cannon General Manager

Extremely comfortable relaxing so clean and comfortable.

Customer review rating 4.2/5

Margaret M. Solo - 07/09/2019 AccorHotels review

Staff were very helpful courteous friendly. Facilities were clean all the time. Very eager to assist with any needs. Security very good safe and controlled traffic.

Dear MARGARET M., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to read you enjoyed your stay at Koh Samui. Thank you again for sharing your experience, and I hope to see you again very soon! Sincerely, Jon Cannon General Manager

Great choice for position on koh Samui

Customer review rating 4.2/5

Cliff Couples - 03/09/2019 AccorHotels review

Had a great week at Novotel Chaweng beach. Staff were all very friendly and welcoming. Mai at the breakfast was really nice to us. Beachside room was surprisingly large and wow what a bathroom. Food was all lovely and happy hour well appreciated. Massages were great if a bit painful but I guess that’s normal. Pool and beach area was all good too. Can’t fault this hotel in any way and have stayed at quite a few. Many thanks.

Dear CLIFFORD B., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am very glad to read that you enjoyed your stay with us. I'll not forget to share your comments with Mai and the rest of the team. Thank you again for sharing your experience, and we hope to see you again very soon! Sincerely, Jon Cannon General Manager

A memorable stay!

Customer review rating 4.2/5

Giuseppe C. Friends - 02/09/2019 AccorHotels review

I felt home almost immediately... at the airport, we were picked up by incomparable Mona, who was nice (to say the less) from the beginning. The hotel seemed to be family managed, everybody was so friendly and helpful.

Dear GIUSEPPE C., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am happy to read you enjoy your stay with us and that Mona made it even more special. I'll make sure to share your comments with the team. Thank you again for sharing your experience, and I hope to see you very soon. Sincerely, Jon Cannon General manager

Relaxing

Customer review rating 4.2/5

Carolyn Business - 01/09/2019 AccorHotels review

Staff extremely friendly, spacious room and lovely food.

Dear EKATERINA V., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am happy to read that you enjoyed your stay with us and especially our rooms and the quality of the food. Thank you again for sharing your experience, and I hope to see you again very soon! Sincerely, Jon Cannon

Excellent hotel in a great location

Customer review rating 4.2/5

Sharon N. Families - 31/08/2019 AccorHotels review

Excellent hotel with a well equipped, clean room and breakfast With a variety of food, Walking distance to Main Street

Dear SHARON n., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to read that you enjoyed your stay with us! Thank you again for sharing your experience, and I hope to see you again very soon! Sincerely, Jon Cannon

Disappointed. Hotel below expectations for an accorhotel brand.

Customer review rating 4.2/5

Jacqueline T. Families - 30/08/2019 AccorHotels review

Staff not well trained. Dishes not cleared from tables. Wet towels, glasses and cans still around the pool the following morning. Showers cold 80% of the time Mould in the shower grout Pool side food orders arrived cold When beer was ordered to consume around the pool we were told there was only one beer left. Food dropped on stairs....not cleaned up for hours Warnings about mosquitoes but doors to outside did not seal properly

Dear JACQUELINE t., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am surprised to read that your shower was cold as we usually do not have this comment. I'll send the engineer to your room to check, I am very sorry about that. Regarding the restaurant, I will share your comment with our food and beverage manager and follow up with him to ensure we do not run out of items and that the service is fast enough. We appreciate your sharing your concerns, and I hope you will give us the chance to change your mind in the future. Sincerely, Jon Cannon General Manager

Great resort, thank you for the warm hospitality

Customer review rating 4.2/5

Kfir R. Families - 29/08/2019 AccorHotels review

We stayed for 9 nights, good breakfast, room was large and beautiful. Nice pool and very close to the beach

Dear KFIR R., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy you enjoyed your holiday with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Cannon General Manager

Very pleasant

Customer review rating 4.2/5

Anonymous Couples - 29/08/2019 AccorHotels review

Staff very friendly and helpful,nothing was a problem,....one request,please add Vegemite & Peanut Butter to your breakfast condiments.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the condiments at the breakfast, I am also a fan of peanut butter so I'll talk to my Fnb manager to see if we can add this plus Vegemite to our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Cannon General Manager

enjoyable

Customer review rating 4.2/5

Barbara Families - 26/08/2019 AccorHotels review

we liked very well the room with all facilities and services. Breakfast was also very good.

Dear CAPPELLI FABRIZIO A., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am happy to read that you enjoyed your stay with us. Thank you for your comment regarding our rooms and our breakfast. Thank you again for sharing your experience, and I hope to see you again very soon. Sincerely, Jon Cannon General Manager

We had an absolutely great time.

Customer review rating 4.2/5

Stephen J. Couples - 25/08/2019 AccorHotels review

We both totally enjoyed our stay. The room was so much better then we expected. The breakfast was great and the hotel in general was extremely clean and tidy. Thanks again.

Dear STEPHEN JOHN J., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am very happy to read you enjoyed your stay with us and thank you for your comments regarding our hotel. I'll make sure to share it with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Cannon General Manager

Friendly, relaxing and comforting

Customer review rating 4.2/5

David G. Couples - 23/08/2019 AccorHotels review

The hotel management and all over staff were exeptional with there friendlyness, help amd always had a amazing smile for everyone and went out of there way to make sure the customers all enjoyed the amazing vacation they looked forward too.

Dear DAVID g., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am very pleased to read that you loved our staff and that you enjoyed your stay with us. I will share your comment with the team. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely, Jon Cannon General Manager

very happy . no negatives

Customer review rating 4.2/5

Frank F. A. Couples - 20/08/2019 AccorHotels review

very comfortable, staff and service excellent. breakfast was always fresh and great variety

Dear FRANK B., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am very happy to read that you had a wonderful stay with us. I very appreciate your comments regarding the service, the room and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Cannon General Manager

Not that great.

Customer review rating 4.2/5

S. S. D. Families - 19/08/2019 AccorHotels review

I was surprised to see garbage bags and various services goods were placed on the corridor of the second floor which was just next to and in front of my room’s door. I am afraid that this is not only looking messy but also causes unsafey in case of emergency. One morning I woke by earsplitting roars at around 8:30AM which was caused by pruning. I wonder whether such a noisy job should be done so early morning disturbing sleep. Finally, there were too many mosquitoes in the room and around which did not make my family stay peacefully.

Dear SHANG D. S., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very surprised to read that some garbage have been left in front of your room. The housekeeping always try to never block the way in the corridors while cleaning the rooms. I'll share your comment with our Housekeeping supervisor to make sure this not happen again. Again, I am sorry you could not sleep well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jon Cannon General Manager

Ok experience

Customer review rating 4.2/5

Daniel Couples - 18/08/2019 AccorHotels review

First impression on arrival was disappointing but you do warm to this place. Checkin was quite slow but very friendly staff who are willing to help in any way they can.. Rooms are very good size and comfortable, nice bathroom and shower. No lifts anywhere and lots of steep stairways upto rooms and reception. Breakfast was good with typical Accor selections. available. But experience though with Aussie steak one evening meal.

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry to hear that we did not give you a first good impression during the check-in process, but glad to hear our staff made you feel better. Happy you liked our rooms and the food as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jon Cannon General Manager

Wonderfull vacation

Customer review rating 4.2/5

Marianne Families - 16/08/2019 AccorHotels review

we Just loved it all - the room, service, location right on the beach, the break first - we would love to come back Kind regards Marianne

Dear MARIANNE H., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. I am so happy that you had a wonderful stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to see you again very soon! Sincerely, Jon Cannon General Manager

We are receiving the good experience from here

Customer review rating 4.2/5

Kp Couples - 13/08/2019 AccorHotels review

The nice locations and service .

Dear KANITHA P., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I am very happy to read that you had a wonderful experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to see you again very soon. Sincerely, Jon Cannon General Manager

It was good

Customer review rating 4.2/5

Yaacov B. Families - 09/08/2019 AccorHotels review

Very good and helpful staff. The room was nice but some improvements needed. First I asked for 2 queen beds and actually in the room was only one king bed and a adjacent small bed. Second, the bathroom was an open space. Since I was with my son I had to close the connecting door every time one of us used the toilet or shower, not easy. I thought the hotel provided tooth brush and tooth paste, but there were none. Overall was ok but not great.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your demand regarding the bed for you and your son, however we do not have queen bed in the hotel. We can either offer kingsize bed with one additional bed or two separated bed. I am surprised about your comment about the bathroom as we usually have great feedback on it. As we are part of Accor hotel, we have to follow the Novotel Brand Standard, it its true the amenities does not include tooth brush and tooth paste. However, if you need it we can provide them by asking the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jon Cannon, General Manager

Disappointed

Customer review rating 4.2/5

Marc Friends - 09/08/2019 AccorHotels review

My first and probably last trip to Thailand and/or Asia. Checking in was not a problem upon arriving , the resort is actually divided by a main road so you have to cross the road to access the main beach if you are unlucky enough to be based on the other side as we were. Let me start by saying the staff are friendly which always helps. When we were shown to our rooms, I thought it was pretty average - not a 4* level. The attention to detail..the lobby where we were brought into ..the pillars in the lobby where painted but no care was given ..you could see the painting was sub standard. The view - well - there was no view except it overlooked a portion of the pool which was noisy because of the amount of kids there. The food - not great. Infact I regret booking breakfast with this trip as I could have saved a lot more money. The omelettes were either over cooked or undercooked..the overall food quality was poor. Towels by the bar were not always replaced. No place to put used towels. When picking a new towel they were covered with wet ones people have already used. The room was ok..bed sheets were awful and felt cheap. TV selection was poor..restaurants and bars on the Chaweng road had all the sports channels. Why doesn’t the hotel if it’s a 4*? Housekeeping staff also need to realise that if no one answers the door, they are more then likely sleeping so come back in an hour or so..don’t constantly knock my door irrespective if there is or isn’t a do not disturb sign. The towels were always fresh. Room cleanliness after the housekeeping was good. Shower - awful. The curtain was absolutely filthy and was mouldy with stains. No problems with security. Left money on my bedside daily and was always there when I returned. Beach - awful. The further you go down Chaweng beach it becomes cleaner - resorts like arkbar and lub D are not 4* places but their beach is very clean and had no algae or rubbish compared to where we were based. During the 14 days here, we never stayed on the beach here at all. We always went to lub d / ark bar. We spoke to one local Thai man who owns a restaurant and he was saying I think people do not probably clean the beach where we were because no one cares. Perhaps Novotel this is something you should think about. I could have saved 800 pounds by staying somewhere else. When checking out, I wanted to confirm my airport transfer back to the airport. This was difficult. I was told I had to pay 300 bhat. I left instructions for the lobby staff to call a tour east agent person to explain when I’m leaving and when the transport will occur as I paid to my travel agent transfer fees to and from the hotel. The information was not communicated when I returned from my day tour even though I left the number with them. I was extremely annoyed by this. If my tour didn’t finish early, I or the staff would not have been able to speak to anyone at tour east as they close at 5! My tour luckily finished at 3.30. Would I stay here again? Absolutely not.

Dear MARCEL A., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations. Regarding the rooms, I am sorry you did not like our Hill side rooms, the location of your room depend on the type of room you've booked. I have well noted your comments regarding the food and I will share your comment with our Food and Beverages manager. I am surprised to read that our housekeeping staff did not respect your privacy and I will investigated on that case to make sure it does not happen again. I do hope to see you again one day and we can change your impression of the hotel Sincerely, Jon Cannon General Manager
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