Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.2/5 AccorHotels Rating 1,182 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,138 reviews
Suta Friends - 07/08/2018 AccorHotels certified review
« Love the room there »

I went there for 2 nights and i saw the room it was very nice! Very big and i love the bathroom so much. And the swimming pool very nice the coconut tree beside the beach an awesome! I love it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sutasinee, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Khun Sutasinee, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Christian Families - 06/08/2018 AccorHotels certified review
« Nice stay with a few hiccups »

Nice hotel in good location and great staff, whereas we had certain hiccups with our room's (Suit) aircon unit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for improvement. Please accept my sincerest apologies for the unpleasant experience concerning air-con unit and Wi-Fi speed. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. R., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Theeron Kengaksorn Rooms Division and Revenue Manager

Tomasz Families - 05/08/2018 AccorHotels certified review
« short Holiday stay »

the resort and hotel great, the personel helpful, realy i will recomend this hotel!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Mc Couples - 05/08/2018 AccorHotels certified review
« Very Good »

Me and my wife would like to say a BIG Thank You to the staff! When we were at the airport, my wife realised that she left her watch in the room. She called the hotel to check on it, and the staff was very kind , they found they watch and quickly sent it back to her. We really very appreciated their good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. N., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Jenny D. Couples - 03/08/2018 AccorHotels certified review
« Very good hotel with fabulous staff »

Your staff particularly Aor and her fabulous staff in upper level dining area always warm friedly and natural. Do not loose them. Patrick the trainee manager a star in the making. Hotel fine just getting a bit tired and will need updating soon. My only concern was the Seafood Buffet night on Friday. Selection of seafood very poor and far too expensive. Overall I will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for improvement. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. We thank you for not hesitated in passing on your kind words to our team member Aor and Patrick. I am sure that they will be delighted to learn that their efforts have been appreciated and remembered. Again, Ms. D., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Theeron Kengaksorn Rooms Division and Revenue Manager

Shanayd M. Friends - 01/08/2018 AccorHotels certified review
« Nice place, lack of training and empowerment leaves a big percentage of the staff helpless »

Your staff are lovely people and want to work hard and do the right thing, that is clear. However the lack of support and training you have provided let’s them and your business down. Due to having international guests the default language everyone uses is English. So at a minimum those picking up the phones in reception should understand basic requests and phrases and those working in food and beverage should be able to talk to the menu. It took 5 holds, and me going to the desk in the end to get a sewing kit, and I ended up avoiding certain staff when ordering food. Don’t even get me started on paying the bill, we would need to allow a minimum of 10 minutes to do this. Even at breakfast your staff are standing there smiling as guests walk in however don’t know to check that the tea and coffee station has a spill and no water left. You need to empower them and look after them and stop relying on the few staff who understand English and have a general understanding of hospitality basics.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. Your remark concerning our staff has been well noted. Please rest assured that we will strengthen our focus on the training to improve the quality of service we want to offer our guest. We do appreciate you bringing your concerns to our attention and therefore giving us an opportunity to improve. Again, Ms. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Theeron Kengaksorn Rooms Division and Revenue Manager

K.ravinder R. Friends - 30/07/2018 AccorHotels certified review
« Good »

Good accommodation,breakfast,pool,private beach..friendly staff at receipton

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. R., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Couples - 30/07/2018 TripAdvisor review
« Awesome »

I wanted to say a BIG THANK YOU to the staff for the excellent service. When i was at the airport, I found that i left my watch in the room. I called the hotel and immediately they delivered personally to me at the airport. I really appreciate their helpful and service. Thumb up!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chang, Thank you very much for your feedback. I am glade that we could get the watch for in time, otherwise, we could keep it for your next visit :) It is our pleasure to be at your service and we hope that we could have a chance to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi! Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Ashlie W. Families - 26/07/2018 AccorHotels certified review

The hotel itself and staff are fantastic from start to finish, our only problem was the bed for my son was supposed to be a bed not a put up bed for under 10s, my son is 15 and nearly 6foot so the bed was a real disappointment as we had paid for him as a adult!! he had real problems sleeping on it so I slept on it more than him not a ideal situation,there was nothing more the staff or rep would do for us . ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please allow me to clarify regarding children policy, the hotel allows the child age under 16 to share the existing bed with the parents; free of charge. However, if the child does not feel comfortable to do so, we do provide an extra bed with additional charge. Thank you again for bringing this to our attention, it helps in guiding us on the right track to maintain our high standards and to be able to provide a clarification for valuable guests like yourself. Again, Ms. W., it was certainly a pleasure for us to be at your service and we all hope to have a chance to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Jessica Families - 23/07/2018 AccorHotels certified review
« A nice Hotel »

Room are spacious. Staff are helpful. My baby enjoyed so much in the pool and on the beach. But the seafood buffet dinner can be improved. Will definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. Y., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Pascal S. Couples - 23/07/2018 AccorHotels certified review
« Nice stay, good staff! »

It was raining, the staff is nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pascal, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Khun Pascal, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Ladawan C. Couples - 19/07/2018 AccorHotels certified review
« Overall is good. »

This is my first time in samui.Everything was smooth.All staffs was helpfull and always smile. Thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Chumsai, Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Khun Chumsai, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Oerjan I. Families - 18/07/2018 AccorHotels certified review
« Nice hotel with swimming pool at the beach »

A nice hotel with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. I., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

P A. Families - 18/07/2018 AccorHotels certified review
« Nice and easy »

Easy living, nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. A., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Anonymous Families - 13/07/2018 AccorHotels certified review
« Good but some problems »

Nice spacious room but problem with sewage smell in bathroom and luke warm water. We did not report the smell as we thought it could be solved by leaving on the bathroom switch ( for ventilator). The sewage smell persisted all throughout our stay, making it difficult to sleep soundly. On the first night, water was murky and black water flowed from the tap for the bath tub. This water problem was rectified by the hotel and we were informed that there was insufficient water in the hotel's water storage tank. Bathroom was spacious but there should be a curtain separating the toilet from other parts of the bathroom. Airconditioning was a bit too cold but we solved it by switching off intermittently. Service was friendly and efficient. Accor membership discount for food was helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for consideration and improvement. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. K., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Chinsujee C. Friends - 12/07/2018 AccorHotels certified review
« Nice service »

Thx you for very good service , staff very friendly and helpfully especially k. Patrick he was very warm and kindly and also another staff at front desk next timee see ya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Kevin Families - 12/07/2018 AccorHotels certified review
« Unfriendly staff »

Very unfriendly and unaccommodating staff. Especially the breakfast staff at Hillside. Asking for a coffee felt like too much effort for them, most dishes were empty and had to ask the staff to fill croissant's, ham and bread. The egg station just threw eggs down without letting us know and it just stood there getting cold. Will never stay at Novotel again and will inform all I know to do the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I understand your dissatisfaction with the breakfast service provided; I have raised this issue with the both Food & Beverage Manager and Executive Chef who will conduct appropriate training to avoid this incident in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. D., it was certainly a pleasure for us to be at your service and we all hope that we could have a chance to better serve you in the future at Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Suwanna Couples - 11/07/2018 AccorHotels certified review
« Enjoyable stay »

We had a nice stay, the room are huge and so comfy. Staff at check in and porter are friendly and helpful. We got a fruit plate surprise after check in which made us to have a good memorable. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. C., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Betina P. Families - 10/07/2018 AccorHotels certified review

We enjoyed staying at Novotel. The room was big and very nice and clean. Both pools was nice, the breakfast and restaurant is really good. The staff is friendly and the beach is beautiful, with good restaurants- and watersport nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. P., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Vivi W. Families - 09/07/2018 AccorHotels certified review
« Friendly staffs and nice stay »

The staffs are all friendly and well trained.The facilities are quite old but acceptable.Big room and cozy make a compensation.The beach and pool area are great. Disadv: the rooms at the hillside area is further from beach and need to cross the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for sparing your time to share your experience with us. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. W., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

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