Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,191 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,381 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,191 reviews
M.s.t Families - 05/12/2018 AccorHotels certified review
« Nice Hotel, Excellent Service, Great Location »

+ Super nice staff. Always welcome and willing to answer our questions. They also help us checked our rental car. Thank you very much. + Room is spacious and clean. + Great breakfast. Many choices. - Only one thing, there is no room with sea view in this hotel.

Michelle Families - 04/12/2018 AccorHotels certified review
« Wonderful »

Staff were extremely happy to help in any way & always pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. C., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. & Mrs. C., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Diandra W. Families - 04/12/2018 AccorHotels certified review
« Below Novotel standard »

Pros:- Room is spacious and clean. Beach front was scenic. Friendly and helpful staffs. Cons:- Run down facilities. Breakfast quality was below standard. Flies and cats in the restaurant near the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your comments will be shared with the management to look for sustainable solutions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wichit Wandee Front Office Manager

Rajat G. Couples - 03/12/2018 AccorHotels certified review
« Amazing stay »

It was a wonderful experience to stay at Novotel Samui. Staff is highly courteous and professional. They take care of all your need be it smallest. Restaurant bar serves delicious menu. Never felt so relaxed. All the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RAJAT G., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. G., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Peter C. Friends - 02/12/2018 AccorHotels certified review
« Novotel Samui Resort »

I had a wonderful short time staying in the Novotel Samui. I was able to make use of the facilities offered by the hotel - fitness centre, swimming pool. The room was magnificent with a comfortable bed and huge bathroom. We had a wonderful time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER JOHN C., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. C., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Samui Solo - 30/11/2018 AccorHotels certified review
« Great time »

Hotel was very good. Stayed Hill side. Room was enormous. You need a tuk tuk to get from the bathroom to the balcony

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS CARDIGG M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wichit Wandee Front Office Manager

David D. Friends - 30/11/2018 AccorHotels certified review
« Couples holiday »

Satisfactory, great rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wichit Wandee Front Office Manager

Kayla C. Families - 29/11/2018 AccorHotels certified review

We had a lovely stay. The staff were friendly and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. C., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Kylie Friends - 26/11/2018 AccorHotels certified review
« Relaxing »

Clean and large sized room and bathroom, beach side. The three happy hours across the day were good fun and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. F., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

A P. Families - 26/11/2018 AccorHotels certified review
« Good room, good facilities »

We had a good time, positives were: - good sizerooms, clean and bright. - spacious bathroom. - close enough to town Centre - nice massage ladies on the beach front -pleasant staff throughout, helpful and willing to talk and engage wit the guests - front desk staff were professional, bar staff friendly. Opportunities to improve were 1. Breakfast was usually good but some days it was a bit chaotic around the egg making station as some guests do not understand they need to place an order if there are no eggs that are permafrost. 2. Sometimes the more exotic fruit ran out eg paw paw. It seemed like if you had breakfast early you got the better selection. 3. The kids meals option for 300 Bhat is something that you should tell guests about on arrival- we would have definitely made more use of it had we known 4. The drinks package for 500bhat is another missed opportunity in the sense that we would have done this more had we known 5. There was a lot of scum in the pool one morning so I would suggest when the pool is tested in the morning they drag a net through to clean the top layer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. P., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Anonymous Couples - 21/11/2018 AccorHotels certified review
« Amazing »

we enjoyed our stay and hospitality we received from the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Greg H. Couples - 21/11/2018 AccorHotels certified review
« Great hotel with beautiful big rooms in a lovely location. »

We booked the Novotel on a "Luxury Escapes" holiday package and the hotel delivered everything promised without a fuss. Our room was beautiful , the breakfast was good and the nightly buffets were ok. The staff were always friendly and courteous. We had a great relaxing holiday and would stay here again. We booked a beachside room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. H., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Gail A. Friends - 20/11/2018 AccorHotels certified review
« well located, staff are lovely, thoughtful and efficient »

reallly enjoyed our stay with you. would recomend the Novotel to others. loved the staff, beautiful people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. A., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

V. G. Business - 19/11/2018 AccorHotels certified review
« Very disapointed, nobody speaks Englisth at the reception? »

Lot of stairs, you should arrange a ramp access fo the luggages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G. V., Thank you for taking the time to share your feedback. We noted all your concerns regarding poor English skills of our staff, the lighting in guest room and also the stair step. We will try our best to improve on the areas which we can and it is our hope to welcome you back to our hotel again! Sincerely, Wichit Wandee Front Office Manager

Anonymous Friends - 18/11/2018 AccorHotels certified review
« Room for improvement »

Disappointed was given a room across the road when we assumed it was close to beach from the photos. You had empty rooms closer so the staff should have been more accommodating and offered to move us. Reception area should be handled by people who have a better understanding of English ,they say yes but don't understand what your saying.Reception armchair rests ..wood.. Need to be decreased dirty.... The staff in hospitality are wonderful very accommodating. I suggested when they have buffet nights staff should serve food because people pile food on plates and leave it and then there is a shortage for the rest like us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS. EMILIO B., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wichit Wandee Front Office Manager

Liu Families - 17/11/2018 AccorHotels certified review
« feel good »

the staffs are very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. H., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Teresa Families - 11/11/2018 AccorHotels certified review
« Relaxing resort on Chaweng Beach »

Really enjoyed our relaxing holiday with Novotel Samui.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for consideration and improvement. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. P., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Wichit Wandee Front Office Manager

Greg B. Friends - 11/11/2018 AccorHotels certified review
« Brilliant »

All staff were very friendly and would go out off their way to help out no matter what the problem was

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GREGORY ROBERT B., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wichit Wandee Front Office Manager

Rolf B. Couples - 09/11/2018 AccorHotels certified review
« Staff excellent.Management disappointing. »

Stayed 17 days.Staff.Location.Room size.Food.Pools excellent.My bed.luggage.clothes were infested by tiny ants.was awful.bitten many times.Got new room and everything cleaned but no apology.Apology doesnt cost anything.Staff were sympathetic.My room wasnt the only one with ants.!!!. I found that out.Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rolf b., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that our managers did not properly introduce themselves when they met you at your room in regards of the ants invasion, therefore this could definitely be seen as lack of management contacts with you. Once again, I apologize on behalf of our managers. We definitely could have done it better. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly let me know when you come again and I will personally welcome you personally. Sincerely, Wichit Wandee Front Office Manager

Tracey H. Couples - 08/11/2018 AccorHotels certified review
« Uninspired, disappointing »

The food was almost inedible. The western food was marginally edible but the Thai foods were genuinely disappointing and so bad we couldn’t finish those meals. The rooms were not particularly clean. We stayed in the honeymoon suite for 3 nights and for those 3 nights we slept on a bed that you could feel the springs. The pools were not clean and the water features not working. Staff were mostly nice and helpful but did not understand concerns we raised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TRACEY ANNE H., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All your comments were well noted and had already been shared with head of departments. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wichit Wandee Front Office Manager

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