Novotel Samui Resort Chaweng Beach Kandaburi Hotel 4 stars

TripAdvisor rating 4.0/5 1,289 reviews
Novotel Samui Resort Chaweng Beach Kandaburi
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Hotel extras

  • Free WIFI, Balcony, separate Bathtub and Shower in every room

  • Direct beach access; complimentary shuttle from the hotel to Central Festival Samui

  • The biggest meeting venue in Chaweng area with capacity up to 250 guests

  • MyKids - all-inclusive kids menus, gifts and special treats

  • MyGlass - free flow drinks package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Samui Resort Chaweng Beach Kandaburi

20 Moo2 Chaweng Cheongmon Road
Bophut Samui
Surat Thani
84320
koh samui
thailand

Tel: +6677428888

Fax: (+66)77/428899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAMUI AIRPORT At 3km / 1.86 miles - Shuttle paying

  • By boat

    SEATRANS At 25km / 15.53 miles

  • By train

    SURATTHANI At 90km / 55.92 miles

GPS :9.539736, 100.073123

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior 1 Double Bed, Hill Side

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds, Hill Side

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Double Bed, Beach Side

  • Max. number of persons: ‌4
  • Area: From 54
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 2 Single Beds, Beach Side

  • Max. number of persons: ‌4
  • Area: From 54
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family room, 1 Double and 1 Bunk Bed, Hill side

  • Max. number of persons: ‌4
  • Area: From 75
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Family room, 1 Double and 1 Bunk Bed, Beach side

  • Max. number of persons: ‌4
  • Area: From 55
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Honeymoon Suite, Beach side

  • Max. number of persons: ‌4
  • Area: From 135
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Two-bedroom Suite, Beach side

  • Max. number of persons: ‌4
  • Area: From 135
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

@BEACH RESTAURANT

Type of cuisine: International

Located next to the swimming pool, overlooking the beach and the bay, @Beach Restaurant & Bar offers a variety of international and local delicacies. Enjoy them with front row seats to Koh Samui's beautiful sunrise and to the island's peaceful evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PALM COURT

Type of cuisine: International

The International restaurant is located on the beach and has wonderful views of the sea.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Photo non contractuelle / Strictly non binding

The bar serves light snacks and breathtaking views of the sea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

@BEACH POOL BAR

Photo non contractuelle / Strictly non binding

The bar serves light snacks and breathtaking views of the sea.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 260 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,655 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,289 reviews

Good pleasant Hotel

Customer review rating 4.2/5

Karinna K. Families - 07/07/2019 AccorHotels certified review

We enjoy our time at Novotel. The service was very good. Breakfast was great, variety and fresh!! The only thing that we didn't like was the water in the pool. It was always "murky", and some days even a bit green..., hence we only went in one day... We thank all the staff for their lovely service. Many thanks Karinna K. and family

Customer review rating 4.2/5

Leigh B. N. Friends - 07/07/2019 AccorHotels certified review

Excellent especially the service desk man pong he was fantastic I will stay again when I next visit Ko Samui&thanks heaps

Dear LEIGH BEATRICE n., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

Little disappointed

Customer review rating 4.2/5

Christine S. Couples - 07/07/2019 AccorHotels certified review

Rooms great good size staff good Disappointed with state of swimming pool green put us off swimming in it Have stayed 4 times before and have never had any problems Also unhappy with change of happy hour other times 5-6 which was great would have drinks at bar then stay on for dinner. This trip only had one dinner at hotel as went out on street for happy hour before dinner and ate there

Excellent, prefer the sea side

Customer review rating 4.2/5

Nicolas Families - 06/07/2019 AccorHotels certified review

Overall experience is excellent If you can then book a room on the sea side because the hill side is a bit far from beach and need to cross a busy Road to get to the other side of the hotel (breakfast, pool, beach) The rest is fantastic: location, view, and rooms are good.

Dear NICOLAS M., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

Great resort, definitely return.

Customer review rating 4.2/5

Karen Couples - 04/07/2019 AccorHotels certified review

The actual resort was amazing our only negative was was drain draining out onto the beach making the beach not a pleasant place to be. The resorts further along make an effort to clean up outside their area. Why can't Kadaboori do the same.

Dear KAREN R., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the beach, we are cleaning the beach as much as we can and the drained water has been cleaned before released. We are trying to do our best to stop this water to drained through our beach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

Quite good with exceptions.

Customer review rating 4.2/5

Agnieszka Families - 04/07/2019 AccorHotels certified review

The hotel was generally good especially when saying about the staff which was very polite and helpful. The meaningful was the beach - very shallow water giving no possibility to swim in, the area with beautiful beach shore was about 20min walk (quite long when the temperature is above 30 degrees). What's more- when entering the nice beach area through another hotel it is hard to convince the security to let us go. Incredible there are no public entries. The hotel pools, however nice, need better filtrating system. Breakfasts ok, too crowdy at 9-10 a.m. but ok. The rooms very spacious and comfortable. Conditioning efficient but works loudly.

Dear AGNIESZKA G., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Frei Assistant Guest Relations Manager

Met our expectations - enjoyable stay

Customer review rating 4.2/5

Gary Families - 03/07/2019 AccorHotels certified review

Staff were very attentive and accommodating, rooms spacious and breakfasts were great.

Dear HEY G., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Frei Assistant Guest Relations Manager

Not impressed

Customer review rating 4.2/5

Jason Families - 03/07/2019 AccorHotels certified review

Rooms great and staff friendly. But not happy with the following: Requested a airport pick up on my booking. No one contacted me to arrange and no one picked us up from airport. When arrived no one was there to help with our bags. We had a baby and pram and needed help. The pool was GREEN. This is the biggest disappointment. I have a picture if you want to see. The staff said they were cleaning the pool. Why don't you do this at night time?

Disappoint

Customer review rating 4.2/5

Wutthinan Couples - 01/07/2019 AccorHotels certified review

Reservation and Reception are good Breakfast is really disappointing. It’s congestion, not enough food and quality is low. Impression for size of bedroom, but bed quality is bad. Upper room is noisy, even we informed reception but nothing better. We consider to not visit accor hotel again.

Dear WUTTHINAN J., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that our products were below your expectation. Please except my sincerest apology. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have immediately and constructively shared your comments with the departments concerned in an effort to improve. Though breakfast is often a warm topic for improvements from our guest, your note has been passed on to our New Chef as a reminder for improvements. Please rest assured that an appropriate training will be implemented to our front desk team in order to avoid and similar incidents in the future as guest satisfaction is one of our top priority. Again, we must apologize for any inconvenient caused and we hope that we could have a chance to better serve you in the future. Sincerely, Angela Frei Assistant Guest Relations Manager
Customer review rating 4.2/5

Stephang Couples - 28/06/2019 AccorHotels certified review

Resort grounds, though in some spots under refurbishment, were lovely. Room was well appointed and bed was quite comfortable! Service was spotty - room service plates and such were never retrieved; servers had a bit of a hard time getting things done efficiently; and the front desk was slow in getting check-in and check-out done expeditiously.

Dear STEPHAN G., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services at the restaurant and at the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

It was ok Place to stay

Customer review rating 4.2/5

Jubes W. Friends - 27/06/2019 AccorHotels certified review

The room we had was nice and big and a good bathroom, there are a lot of steps and lifts werent always working across the road, the staff organising the massages were not helpful or friendly at all. The staff down in the restaurant were great very friendly and helpful and the cleaners were lovely, as I got very sick when staying. But there is not swimming beach at the hotel and was very disappointing

Dear Selwyn W., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I truly apologize and will take immediate action with the spa staff and will make sure for your next stay we will make a difference. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Frei Assistant Guest Relations Manager

Amazing

Customer review rating 4.2/5

H. Y. Families - 24/06/2019 AccorHotels certified review

Very happy to stay there for 3 nights ,the resort is just near the chaweng beach ,and with shuttle bus ,it is convenient for us to go to central festival . Food and bervarage is also delicious ,feel very satisfied!

Dear YUAN YUAN H., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and yes we are very lucky with our area as it is not to far from the main city center. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Frei Assistant Guest Relations Manager

was not up to the standard that we expected from accor hotels

Customer review rating 4.2/5

Colin Y. Couples - 22/06/2019 AccorHotels certified review

The staff were amazing in their service to us and we could not fault them The accomodation was sub standard Our room was full of the stench of drains coming up from shower toilet drains The last 3 nights of our stay was quite unbearable in our room because of the smell of drains You need to upgrade your standard of hotel rooms

Dear Colin y., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and I will be more than happy to share this with the team about their service.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Frei Assistant Guest Relations Manager

Staf were very accomodating and friendly and Mai made sure were looked after at all times.

Customer review rating 4.2/5

Tony G. Friends - 19/06/2019 AccorHotels certified review

We would stay at your resort again without hesitation.

Dear Tony G., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with Mai and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Frei Assistant Guest Relations Manager

dissatisfied

Customer review rating 4.2/5

Saras S. Families - 18/06/2019 AccorHotels certified review

food is below average also on check out I was billed twice. can u image the person forgot to unblock my amount in my card at the time of check out and again charged my card. I have ended up paying double the amount and now waiting for refund I had to use my country credit cards at the airport that attract a high fee on transactions where I had a foreign currency card which was billed twice and hence exhausted heights of being foolish card was in the name of rohini s.

Dear SARAS s., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good

Customer review rating 4.2/5

Andy L. L. Families - 15/06/2019 AccorHotels certified review

Nice place.. nice room.. comfort..

Dear ANDY LAURUS L., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Assistant Guest Relations Manager

Very good

Customer review rating 4.2/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

Most enjoyable

Dear YANEE I., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

lovely vacation

Customer review rating 4.2/5

Chaipat W. Couples - 12/06/2019 AccorHotels certified review

I like the quality of bedding, excellence bathroom and very good room size. quiet and very warm welcome of hotel staff

Dear CHAIPAT W., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation

Slightly satisfied

Customer review rating 4.2/5

Mustafa T. Friends - 11/06/2019 AccorHotels certified review

Thanks for Angie for her warm welcome and her response to our requests. There are some things definitely needs improvement. The first thing is the restaurant. Some of the items were not available and our overall experience was not good. We are expecting a better dining experience from Novotel. The second thing is that you can consider renovation.

wonderful , helpful staff.great accomodation, food and drink. a perfect stay. 100% recommend.

Customer review rating 4.2/5

Rodney J. Couples - 11/06/2019 AccorHotels certified review

accomodation was sorted swiftly, staff were extremely friendly and helpful throughout our stay. top class management . have never been looked after as we had at the novotel. beautiful rooms , spacious and clean. all meals were supurb and the views from the meals area are spectacular,.

Dear Rodney j., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona Clemenceau Guest Relation
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