Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 1,456 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,223 reviews
Andrew Families - 12/02/2019 AccorHotels certified review
« Great experience »

We were warmly greeted and well attended to during our stay. The pool was clean and had a good atmosphere, and the room upgrade we received as part of my membership status was awesome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew It was great meeting you all, and so pleased you had a great stay with us, I hope the Sofitel So was great and your little boy had a great birthday. We hope to see you again soon, you have my details so don't hesitate to drop me a line Kind Regards Jon Cannon General Manager

Warren M. Couples - 10/02/2019 AccorHotels certified review
« excellent facilities »

very relaxing rooms large and comfortable however stayed for 5 days cleaning could have been better but not a problem perhaps i am too fussy staff very friendly has been 10 years since i stayed samui and i was very disappointed with the beach where i stayed before beach was beautiful cannot rember where just to clarify my son came from australia and he booked novotel that is why i booked same

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. So glad you enjoyed your stay with us, and great to see you come back, you'll need to make it sooner than 10 years next time. Thanks for letting me know about the Housekeeping needing a bit more attention, I'll work with the team in your area to make sure they are on top of their game. We do hope to see you again soon, and don't hesitate to reach out to me directly to make your next booking with us Kind Regards Jon Cannon General Manager

Anonymous Families - 07/02/2019 AccorHotels certified review

We really enjoyed our stay. The room size and direct pool access was amazing. The staff were very friendly and even surprised me with a birthday cake! The only issue we experienced was with the toilet but I have to acknowledge that they serviced it very promptly. Overall we thoroughly enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. So pleasing to see we managed to surprise you on your birthday, the team here are so friendly they are a real credit to themselves how much pride they take in making people happy. Sorry to hear you did have a toilet issue, but glad it was fixed quickly so it didn't impact your stay with us. We do hope to see you again soon, and thank you again for writing in, if I can ask one small favor, would you be able to leave a TripAdvisor Review for us, our readers would love to know about your great stay, I would be extremely grateful. Kind Regards Jon Cannon General Manager

I. Couples - 06/02/2019 AccorHotels certified review
« Relaxing and well looked after »

The staff could not do enough for us. The facilities were clean and very good. The position was on Koh Samui was perfect for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Great to see you had a lovely holiday with us, and we can't wait to welcome you back again very soon Warm Regards Jon Cannon General Manager

Andreas N. Families - 05/02/2019 AccorHotels certified review
« lovely »

i loved the spot. close to the beach. and a huge differense from other hotels in thailand, the manager and the staff asked about the trip so far, i liked that u care about the guests. 10/10!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. We're so pleased to see you enjoyed your stay with us, and very pleased that you saw that we really care about your stay and your holiday, as we want to make sure it is a great memory for you. We look forward to welcoming you back again soon, and don't hesitate to contact me directly next time you would like to come back. Kind Regards Jon Cannon General Manager

Ally Families - 04/02/2019 AccorHotels certified review
« Picturesque relaxation at a spacious, comfortable resort »

Stunning location, great food and cocktails, friendly staff. Our two-bedroom suite was surprisingly spacious and we enjoyed ten days of bliss at Novotel Koh Samui.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ally Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Great to see you enjoyed your stay with us, especially as one our our Le Club Gold members. I do hope to see you again soon, and don't hesitate to contact me directly when you would like to return Kind Regards Jon Cannon General Manager

Kim M. Couples - 02/02/2019 AccorHotels certified review
« Kind and relaxed »

God service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi Its really pleasing to see the words 'kind and relaxed', that's what our team aim to provide, the team are so friendly they are a credit, and you can sit back and relax in our little slice of paradise. I do hope to see you again soon Warm Regards Jon Cannon General Manager

Karen Solo - 31/01/2019 AccorHotels certified review
« Good experience »

Felt extremely welcome and I will like to extend my thanks to Patrick who made the check in experience excellent. I do notice that the priority counter was never manned, perhaps that's something to look at as during check in, it was quite crowded and went into the priority desk since I'm a member, but was told I need to join the queue. Not so sure why the discrepancy in the use of the priority desk with other novotel hotels. But after a short wait, I was served promptly by Patrick, which made the almost unpleasant experience, a good one. The hillside of the hotel is quite dimly lighted. The place is safe but because it was a rough route uphill, more lights will certainly help. The room decor was a little dated, could do a littl3 upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Its great to see Patrick turned round a bad first impression for you, he certainly is a great asset for the hotel, but rest assured I will be addressing the issue that caused this, our loyal Le Club members are key to our business and I'll be working with the team to ensure we are giving you the experience you deserve for your loyalty. Please when you want to come back I'd be delighted to show you the real welcome our members deserve, you can email me at jo… If i can be of anymore assistance don't hesitate to contact me Kind Regards Jon Cannon General Manager

Kate Families - 30/01/2019 AccorHotels certified review
« Extremely lovely staff and beautifully kept hotel »

The staff were amazing in every respect, the only issues we experienced were the blinds in our room, most of them did not work or were broken so we couldn't lift them up. It would be nice to have top sheets on the bed as it is so hot, as they were not supplied I did borrow one off the cart that was left on the level below but every time the room was made up the maid took the sheet back again. Also there is no information book in the room to explain what is available in the hotel and the different value packages( my glaas etc), hours of gym , pool etc, the staff at check-in did not pass on any of this information on either. I did call the front desk to ask and they were very helpful but it would nice to have it written down, (such being able to order all restaurant food to your room , that there was another pool on the hill side that we were able to use as well) Apart from those few small things it is an amazing hotel and the room itself was huge and hotel very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matilda Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Great to see overall you enjoyed your stay with us, sorry about the blinds and top sheet, I'll get the engineering team on to it ASAP, and on your next stay just let us know about the top sheets and I'll make sure the team leave them on this time! Very good point on the information sheet, I'm very new to the property and I agree with it, I'm just putting to bed the final draft of a hotel newspaper with all the relevant information about what we have on offer. Next time you would like to come back don't hesitate to get in touch with me directly and I'd love to show you the changes we are making here. Kind Regards Jon Cannon General Manager

Shayne M. Families - 30/01/2019 AccorHotels certified review
« Had a great time , friendly staff and well looked after. »

Great time staying with you at the novatel , the family room was great ,staff are terrific. Pools areas are perfect to cool off and relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shayne Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. So pleased you enjoyed your stay with us, we look forward to seeing you again soon, don't hesitate to contact me directly when you want to book in for your next trip. Kind Regards Jon Cannon General Manager

Charlotte D. Families - 25/01/2019 AccorHotels certified review
« Simply amazing! »

Very happy from the time we arrived till the day we left. ALL staff were extremely friendly. Very clean, tidy and spacious rooms. Amazing views let it be hillside and or poolside. Thoroughly enjoyed the international buffet and fire show. It was very good value for money. If we were to return to Koh Samui, we would definetly stay at Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celina Simpy Awesome, thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. So pleased you had a great stay with us and if you could be so kind as to leave review on TripAdvisor and share it with our readers I'd be so grateful. We look forward to seeing you again very soon, and don't hesitate to reach out to me directly to make your next booking with us. Warm Regards Jon Cannon Kind Regards Jon Cannon General Manager

Anonymous Friends - 22/01/2019 AccorHotels certified review
« It’s beautiful, it’s clean, and the seafood buffet is sooooooo good! »

Came with friends.... everyone had a great time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. What a great review, so pleased you enjoyed your stay with us and I'm glad you enjoyed the seafood buffet, we are so lucky to have such fresh produce right on our door step If I can ask one small favour, would you please share your great review with our readers on TripAdvisor, it would be greatly appreciated. I look forward to welcoming you back to Novotel Samui again very soon Kind Regards Jon Cannon General Manager

Dominique Solo - 21/01/2019 AccorHotels certified review
« Perfect stay »

Very Nice hôtel Staff friendly helpfull and very professional Fois is very good Swiming pool with jacuzzi very very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominique Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. As one of our loyal Silver Le Club members Its so good to see you had a perfect stay, the team will love hearing about this. If I can ask one small favour, would you please share a great review with our readers on TripAdvisor, it would be greatly appreciated. I look forward to welcoming you back to Novotel Samui again very soon Kind Regards Jon Cannon General Manager

Dileep R. Couples - 16/01/2019 AccorHotels certified review

Helpful staff, friendly and efficient service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi It's great to see you enjoyed your stay with us here, and thank you for such a great score, and you comments about the team, I am very lucky as they are a lovely set of people who take great pride in giving great service. If I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Jarrod Friends - 15/01/2019 AccorHotels certified review
« A relatively standard experience »

The stay and accomodation was sufficient, the service was good (nothing exceptional) when using the facilities within the resort I found that we were trying to find members of staff so we could get served with food,drinks ect. The rooms were nice and always clean. The counter was a unorganised but that can only be put down to the fact there are only 2 computers for staff to use which is a bit ridiculous considering the amount of rooms. Our stay was pleasant but i would probably not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jarrod Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Thank you for your honest feedback, and I can't disagree with you on any of the points, I have just arrived here at the property and one of the big focuses we are putting in place is make sure the staff are walking around and assisting, not waiting for you to get up and ask for something, I'm sorry if this took away form your holiday, but rest assured it will not go unaddressed Kind Regards Jon Cannon General Manager

David W. Families - 15/01/2019 AccorHotels certified review
« Beautiful hotel »

Lovely hotel with beautiful large rooms. Staff extremely helpfull & hotel very clean. 2 Great pools to choose from & obviously the stunning beach. Hotel is in a great postion & within walking distance to the lively centre either by beach or road. Would definitely recommend to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. It's great to see you enjoyed your stay with us here, and thank you for such a great score, we are very lucky with the facilities we have here, and our location. If I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Sir A. D. H. Friends - 15/01/2019 AccorHotels certified review
« A nice break »

Overall no major complaints. Not perfect with room for improvement l. However satisfied and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Overall we do have room to improve and your score is correct, I'm new to the property and I agree with your rating regarding breakfast and the bar, we do have some work to do there, bear with us and I hope on your next stay we will be able to show you the improvements we have made. Kind Regards Jon Cannon General Manager

Anonymous Friends - 15/01/2019 AccorHotels certified review
« Excellent stay! »

Good service, location, amenities, drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sirinapa Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi It's great to see you enjoyed your stay with us here, and thank you for such a great score, if I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Vanessa C. Couples - 13/01/2019 AccorHotels certified review
« Unsatisfied check-in and room cleaning services »

Not being informed to bring credit card for payment verification when we check-in the room. Room cleaning services are fair as some toothpaste, toothbrush, scandals and towel are not refilled everyday. Staff services are good with courtesy and politeness. Hotel room is big. Breakfast buffet is good with variety of foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Sorry to see you had such a mixed experience, I have taken note of your feedback regarding the credit card situation, I'm working with the teams on how we can communicate this better to our guests, unfortunately its one of the requirements we have from the banks to sight the original credit card, but I do understand your point we didn't communicate this well enough for you. I do hope you will come back and visit it us again and we can make your stay a more positive experience Kind Regards Jon Cannon General Manager

Sergio M. Families - 11/01/2019 AccorHotels certified review
« Perfect stay »

Love everything about it. Will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi, What a great review, I'm so please you enjoyed your stay with us and we could make your holiday a memorable one. If I can ask one small favour, would you be able to visit our TripAdvisor page and let our readers know about your amazing stay, I'd be very grateful. I look forward to welcoming you back again very soon Kind Regards Jon Cannon General Manager

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