Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,116 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

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4.2/5 AccorHotels Rating 1,138 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,116 reviews
Vivi W. Families - 09/07/2018 AccorHotels certified review
« Friendly staffs and nice stay »

The staffs are all friendly and well trained.The facilities are quite old but acceptable.Big room and cozy make a compensation.The beach and pool area are great. Disadv: the rooms at the hillside area is further from beach and need to cross the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for sparing your time to share your experience with us. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. W., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Lee B. Families - 08/07/2018 AccorHotels certified review
« Your Staff makes your hotel ! »

I thought the price was expensive, the room on the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Refers to your mentioned points of room as the accommodation price, room cleanliness and facilities as well as restaurant, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Mark M. Solo - 03/07/2018 AccorHotels certified review
« A relaxing experience in a great location »

Staff were very helpful and obliging to various requests. I particularly wish to praise the service offered by two staff members, Ms Wanvisa Suttichon and Ms Sujitra Hyunun who were extremely helpful and were always very pleasant when I requested assistance with anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. M, Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Couples - 03/07/2018 TripAdvisor review
« Novotel Kandaburi »

Our second stay at this fantastic resort, great location, excellent friendly staff, spacious air conditioned rooms, choice of pools or beach, very good food and cocktails, we look forward to our next stay.

Alexandros Couples - 02/07/2018 AccorHotels certified review
« Exellent hotel! »

Big rooms and clean ! Nice place and have a lots of things to do near! Good prices on the hotel for foods and drinks. Best of all it was the stuff! Very friendly and good people!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandross, We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Theeron Kengaksorn Rooms Division Manager

Stephen Couples - 30/06/2018 AccorHotels certified review

The room was stunning and perfect for a couple, however we would have preferred to be on the beach side of the resort (unsure if these rooms were more expensive). The pools were lovely and always seemed to be enough beds out for the guests. The staff were lovely, bubbly me happy to assist in every way, particularly around breakfast. The food was also very nice! however would try and keep all 5 fruit options every day. Reception and bag staff were also extremely lively and made the overall experience enjoyable. would certainly be back if we return to koh samui.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Samui Resort Chaweng Beach Kandaburi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Michael K. Couples - 28/06/2018 AccorHotels certified review
« Amazing »

We would definitely be coming back the people were so friendly and happy rhe room was roomy and clean fantastic day with family and friends all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. K., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

俊. Friends - 26/06/2018 AccorHotels certified review
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. H., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Shantanu D. Families - 24/06/2018 AccorHotels certified review
« Great hotel and fantastic experience »

We enjoyed our stay at Novotel, Koh Samui. The hotel was by the beach. Rooms were big and the hotel was neat and clean. Hotel staff were friendly and were very attentive to the our needs. However, I would like to put forward 2 suggestions on improvements: a. There is a drain that goes from the hotel site directly to the sea. The drain stinks and creates a bad atmosphere in otherwise beautiful place. The hotel may think of closing that drain b. The food in the breakfast needs to to topped-up on a regular basis

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. D., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Colin F. Solo - 24/06/2018 AccorHotels certified review
« Not that bad »

Yes the resort is old but most of the other hotels are as old as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. F., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Fiona Friends - 21/06/2018 AccorHotels certified review
« Disappointing. Not a luxury resort destination. »

The facilities weren’t in good condition, the food and drinks were okay but nothing special. The housekeeping was inconsistent. The spa was not a special environment. The rooms were nice and spacious but dark and outdated. The sunlounges and Pool area disappointing and the beach also dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FIONA KIRSTY P., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in terms of services and facilities improvement and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sudkanueng Wongsaboot Assistant Guest Relations Manager

O. Couples - 17/06/2018 AccorHotels certified review
« Excellent »

Everything Was Excellent,the Staff Was Very friendly,Helpful and Professional. The hotel room was clean large and spacious,good breakfast and great location,perfect place to relax and enjoy a very good holidays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. O., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Onnichar T. Friends - 15/06/2018 AccorHotels certified review
« Magnifique! »

We just booked the normal standard room, but the room was big, spacious and well decorated. Honestly, it really exceeded our expectation. Besides, the pool was nice and close to the sea, so it looks perfect when you take a photo. Even if we stayed here for only two nights, but we can feel that the staffs are all friendly and helpful. We will be back if we come to Samui again :))

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. T., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Sb Friends - 13/06/2018 AccorHotels certified review
« Excellent customer service »

The hotel and resort was beautiful and kept wonderfully clean. The staff were all helpful and provided great customer service. The food at the beach bar/restaurant and included breakfast was always very good and plenty of choice. Both swimming pools were thoroughly enjoyable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. B., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Vicki V. D. B. Families - 12/06/2018 AccorHotels certified review
« A most enjoyable stay. »

The bedroom and bathroom were spacious and most attractive with all the carved wooden furniture. The room was also very quiet and so sleep was not disturbed by noise. We had some problems with the safe not working, but after a couple of visits from staff, it was fixed. Also the water from our shower didn't drain away properly; we called house-keeping who attempted to unblock the drain but their attempt wasn't successful, so we just put up with it. When we called house-keeping, they arrived quite promptly and were very polite and pleasant. The gardens of the hotel were beautiful with fragrant frangipani, fern trees and water lilies. The buffet breakfast was very nice and seemed to cater for all guests. We dined at the buffet on our last night and the food was fantastic for the most part. The desserts in particular were outstanding and beautifully presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. G., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Bilton S. M. Couples - 11/06/2018 AccorHotels certified review
« The service of the hotel is excellent while hardware requires substantial upgrade. »

My experience was great, so I extended extra 3 nights stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Dennis R. Couples - 07/06/2018 AccorHotels certified review

The staff were excellent apart from some communication issues with reception personnel. The breakfast was good but the other food was average and it and the drinks were overpriced. Why does a Chang & Sprite cost Bht140 in the Lobby and Bht235.40 in the Beach Bar?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. Please accept my sincerest apologies for the unpleasant experience concerning communication of our reception. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Please allow me to clarify about our drink price. At the lobby we sell Chang beer at THB 90 net and Sprite at THB 50 net. On the other hand, at @Beach Restaurant we sell Chang beer at THB 141.24 net and Sprite at THB 94.16 net. The price at the lobby is cheaper because it is a self-service, therefore, service charge and VAT is not included. Moreover, we intend to have the price for drinks at the lobby to be similar with in-room mini bar. I must apologize that our pricing confused you and caused dissatisfaction. Mr. R., I carefully note all your concerns which I will pass on relevant department for consideration and improvement. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. R., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Theeron Kengaksorn Rooms Division and Revenue Manager

Teenal S. Couples - 06/06/2018 AccorHotels certified review
« Comfortable and good service »

The room was comfortable and service was very good. One small tip - the welcome drink at the bar for members should include beer...its a little strange that it is only juices....it doesn't cost much but it will be a good gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. s., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our welcome drink, please allow me to pass on to relevant department for consideration and improvement. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. s., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Sandy Couples - 05/06/2018 AccorHotels certified review
« Enjoyable holiday! »

Enjoyable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. G., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

Adam Families - 30/05/2018 AccorHotels certified review
« F. »

Pool staff very lazy plus air conditioning in room was very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I understand your dissatisfaction with the room and service provided; I have raised this issue with the Front Office Manager, Executive Housekeeping Manager, and Chief Engineer who will conduct appropriate training to avoid this incident in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. F., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Theeron Kengaksorn Rooms Division and Revenue Manager

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