Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

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4.0/5 1,069 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Extra bed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Extra bed

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 181 non-smoking rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 975 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,069 reviews
AccorHotels certified review
Jill J. Friends - 11/02/2018
« Enjoyable stay at Novotel »

Overall enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Olaf Families - 30/01/2018
« a perfect hotel for a perfect stay on Koh Samui »

Fully satisfied! Fantastic hotel, great service, friendly staff (big hugs for reception desk team!), clean and big rooms, delicious breakfast, convenient location - all you need is there! Highly recommend to everybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olaf, Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Surachat Families - 30/01/2018
« Weekend »

Good time with weekend And Happy with my Family @,Novatel Samui

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Rurachat, Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Khun Rurachat, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
John S. Couples - 26/01/2018
« Excellent hotel and resort. »

Very helpful and friendly staff throughout the resort. Beautiful room with lots of space. Good bar service and good restaurant. Looked out onto a lovely beach. I use Accorhotels in France and Spain and selected this Novotel because it looked perfect and was part of the group. I instructed the travel agent to book it and thought my loyalty card might be accepted at reception. Unfortunately it was not accepted because I had used an agent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. S., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Marina S. Couples - 24/01/2018

Bed sheets were dirty, wi-fi was disconnected every 1 hour, dusty room, breakfast coffee level was very poor. Location is very good, staff were great and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note all your concerns which I will pass on relevant department for consideration and improvement. Please accept my sincerest apologies for the unpleasant experience concerning our house keeping service, WIFI service, and breakfast. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. S., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Phanit Pansata Executive Assistant Manager

TripAdvisor review
Ronzha Couples - 23/01/2018
« WOW !! »

Perfectly Beautiful !! The place to stay if you're looking to relax & have fun at the same time. From the lobby, to the room, to the people, to facilities, to the luxuries, to the views, to the food, to all the care & attention - everything was just WOW !! Felt like royalty the three days we stayed there. Thank You.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronzha, Thank you very much for your feedback. I am delighted to read that you enjoyed your stay with us and please allow me to share your comment with my team. It is our pleasure to be your service and we look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi! Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Kik S. Couples - 22/01/2018
« Convenience location, short ride from the airport and nice services »

I feel very welcomed as the ACCOR MEMBER. Actually, I am happy since the reservation service, until check out. People at the front desk is very helpful and caring. But I think the facility need to be refreshed, painting may b? I have no doubt on the people service in all areas, very impressive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Kik, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Khun Kik, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Darren S. Families - 20/01/2018
« Awesome big »

Great male staff female staff lazt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your disappointment with some areas of our products and services. It would be truly appreciated if you could share some more specific feedback so that I may investigate into these matters for you and take action to rectify and improve accordingly. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. s., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Sophie. Friends - 20/01/2018
« It's ok. »

Feels not perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your disappointment with some areas of our products and services. It would be truly appreciated if you could share some more specific feedback so that I may investigate into these matters for you and take action to rectify and improve accordingly. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Sophie, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Molly Couples - 18/01/2018
« Feel welcome »

I feel welcome 。First, the hotel location is very convenient to the airport,when I want to across the street ,the staff on the roadside helped us cross the street in time is very thoughtful,then When I check in,FO staff make me trust and relax……So,I feel welcome !Wonderful trip!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Molly, Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Christine S. Couples - 16/01/2018
« Fabulous place for a holiday »

A very happy friendly fun place to stay. The rooms are functional and very nice. The breakfast is fabulous and the atmosphere and facilities around the pool are excellent. Staff are very helpful and friendly at all times. We found the dinner options needs improvement and some polish but everything else wonderful. The arrival drink and friendly staff kick off the stay nicely. I think as long as you remember; t's not 5 star, there are reminders of this with only 2 towels in the room and most freying and odd plastic plates in the room and most staff struggle with English although the French staff are excellent and charming. Its a very enjoyable stay at this Novotel with nice atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. S., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Gino Families - 14/01/2018
« Staff are like the resort tired and In need of improvement »

Underwhelmed by all aspects of the resort. Staff in the restaurant are Bordering on rude and are totally disinterested, sloppy and slow. The resort itself is very tired and dated and in massive need of refurbishment and investment. The breakfast buffet is poor with general lack of quality ingredients or variety and the room is dirty with insects over the food. The Thai food has no taste and is really poor quality. The only positive is that the room although dated and not clean are large

AccorHotels certified review
Thomas K. Couples - 07/01/2018
« It was average »

Only for Thomas and Pierre my rating would be a lot lower. They were very helpful and polite unlike the resteraunt manager in the beach bar and resteraunt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Samui Resort Chaweng Beach Kandaburi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Phanit Pansata Executive Assistant Manager

TripAdvisor review
Family - 06/01/2018
« WORST EVER resort Experience of our family vacation at Novotel Samui Resort Kandaburi »

waited > 1 hour to get into out room. when we finally got in, the floor was wet. porter told us "never mind, just turn on the aircon and wait for 10 mins for the floor to dry". what kind of nonsense is this?!!! I told the porter that this was unacceptable as there was risk of slip and fall. I told him send someone to dry up the floor at once. I instructed my children to sit on the sofa and not to walk on the floor. After 30 mins, thee door rang. I opened the door and a man was standing outside but he was talking to the chambermaid. `instead of greeting me, he continued to talk to the chambermaid, ignored me while I held the door opened for a good 10 sec. I then closed the door since this hotel personnel has showed no courtesy. another 30 mins later, the reception called. a lady asked me if the floor had dried up. I told her what did she expect after enquiring only 1 hour after our complaint and that the cleaner only came 30 mins after we had complained. Restaurant service was bad. at breakfast, we had to constantly asked for the food to be replenished. at dinner (seafood and Thai buffet dinner, staff refused to replenish food - stick rice mango had ran out and staff told us "no more"!! this was supposed to be a buffet and food ran out at 8+!!! My last day at breakfast, chef (male) refused to cook pancakes for me. I had seen him cook pancakes earlier and asked him to cook 3 for me. I went to him 15 mins later and asked him for my pancake, his initial reply was "oh!" then followed by "no pancake today"!! I complained to Thomas Lienart, a trainee manager . Thomas investigated and told me that the chef refused to cook as he felt it was too time consuming to cook the pancake using frying pan. Thomas then brought me some pancake from another restaurant. So, how can it be acceptable that guests did not get to eat only because the staff were unwilling to do work??? There was another female chef who spent more time talking then working. when asked, she pulled a face. can't remember her name but she was fair with a ponytail. at the pool, hotel staff were not vigilant about the inconsiderate behaviour of other guests. for example, a male toddler was in the pool with no diaper. what if he had urinated or excreted into the pool? a chinese mother brought her male toddler to urinate into the plants at the restaurant where we all were eating Thomas Lienart deserved to be complemented. He was well-aware of the substandard service and did his best to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear woon2018, Thank you for taking the time to reflect upon your stay. I am sorry to learn that we fell short of your expectations. I have immediately and constructively shared your comments with the teams involved in an effort to improve. It was my apology to note for delay of room arrangement during our peak season which we could not provide the room before our standard check in time at 2pm. I do understand that this may cause the guest who arrived before check in time inconvenience. Despite falling short on this occasion, I do hope that we will have the opportunity to win back your confidence one day. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Satish S. Families - 05/01/2018

Our stay was good, excellent F&B and Room Service however despite prior intimation we were not allotted the rooms, we had to wait for nearly 4 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sawhney, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. Sawhney, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Margaret S. Couples - 03/01/2018
« Room was generous in size but poorly furnished and standard of maintenance was poor »

Lack of general information book in room was a glaring omission and staff were often vague with slow service. For the price paid, the standard of furnishing in the honeymoon suite was very disappointing, being bland and uncomfortable. General maintenance was poor with loose power sockets and numerous cracks in the walls and floor. Staff could be friendly but often appeared indifferent to good service.

AccorHotels certified review
Kara O. Couples - 31/12/2017
« Not up to scratch »

Breakfast a big disappointment bread soft or still frozen not baked on premises Floor in room dirty had to have shoes or would get dirty feet Paying for ice when requested Not good for anyone who does not like or can not use stairs no alternate for someone with a disability If you booked here make sure it's the beach side and top floor due to noise from timber floors Did acknowledge platinum member ship with a fruit plate and bottle of bubbly

AccorHotels certified review
Anonymous Friends - 30/12/2017
« A few imrovements and this will be a very good hotel. »

Great location. Polite staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Glenjen, Thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. Glenjen, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Phanit Pansata Executive Assistant Manager

AccorHotels certified review
Anonymous Families - 29/12/2017
« Disappointed stay »

There was leaking from the air con, mold on shower curtain, the temp of the air con cannot adjust accordingly... either too cold or too hot! The most importantly the attitude of the housekeeper was really really unfriendly!

AccorHotels certified review
Anonymous Families - 27/12/2017
« Great location and happy staff. »

We had a great time at the Novotel Koh Samui. It was clean and relaxing and the pool was lovely. We were a family of five and the only issue we had was that we kept running out of toilet paper so would have been nice not to have to keep using tissues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I carefully note your concern which I will pass on relevant department for improvement. Please accept my sincerest apologies for the unpleasant experience concerning tissue paper refill. Kindly rest assured that an immediate action will be taken to avoid such inconveniences in the future. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Mr. C., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely Yours, Phanit Pansata Executive Assistant Manager

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