Hotel - Novotel Samui Resort Chaweng Beach Kandaburi
Novotel Hotel Novotel Hotel

Novotel Samui Resort Chaweng Beach Kandaburi Hotel

4.0/5 1,207 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAMUI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 183 rooms
  • 183 non-smoking rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,425 reviews

Our guest reviews for Novotel Samui Resort Chaweng Beach Kandaburi

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,207 reviews
Dileep R. Couples - 16/01/2019 AccorHotels certified review

Helpful staff, friendly and efficient service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi It's great to see you enjoyed your stay with us here, and thank you for such a great score, and you comments about the team, I am very lucky as they are a lovely set of people who take great pride in giving great service. If I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Jarrod Friends - 15/01/2019 AccorHotels certified review
« A relatively standard experience »

The stay and accomodation was sufficient, the service was good (nothing exceptional) when using the facilities within the resort I found that we were trying to find members of staff so we could get served with food,drinks ect. The rooms were nice and always clean. The counter was a unorganised but that can only be put down to the fact there are only 2 computers for staff to use which is a bit ridiculous considering the amount of rooms. Our stay was pleasant but i would probably not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jarrod Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Thank you for your honest feedback, and I can't disagree with you on any of the points, I have just arrived here at the property and one of the big focuses we are putting in place is make sure the staff are walking around and assisting, not waiting for you to get up and ask for something, I'm sorry if this took away form your holiday, but rest assured it will not go unaddressed Kind Regards Jon Cannon General Manager

David W. Families - 15/01/2019 AccorHotels certified review
« Beautiful hotel »

Lovely hotel with beautiful large rooms. Staff extremely helpfull & hotel very clean. 2 Great pools to choose from & obviously the stunning beach. Hotel is in a great postion & within walking distance to the lively centre either by beach or road. Would definitely recommend to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. It's great to see you enjoyed your stay with us here, and thank you for such a great score, we are very lucky with the facilities we have here, and our location. If I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Sir A. D. H. Friends - 15/01/2019 AccorHotels certified review
« A nice break »

Overall no major complaints. Not perfect with room for improvement l. However satisfied and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Overall we do have room to improve and your score is correct, I'm new to the property and I agree with your rating regarding breakfast and the bar, we do have some work to do there, bear with us and I hope on your next stay we will be able to show you the improvements we have made. Kind Regards Jon Cannon General Manager

Anonymous Friends - 15/01/2019 AccorHotels certified review
« Excellent stay! »

Good service, location, amenities, drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sirinapa Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi It's great to see you enjoyed your stay with us here, and thank you for such a great score, if I could ask one small favour would you be kind enough to write a few words on TripAdvisor to let our readers know about your great stay, I'd be very grateful. Kind Regards Jon Cannon General Manager

Vanessa C. Couples - 13/01/2019 AccorHotels certified review
« Unsatisfied check-in and room cleaning services »

Not being informed to bring credit card for payment verification when we check-in the room. Room cleaning services are fair as some toothpaste, toothbrush, scandals and towel are not refilled everyday. Staff services are good with courtesy and politeness. Hotel room is big. Breakfast buffet is good with variety of foods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi. Sorry to see you had such a mixed experience, I have taken note of your feedback regarding the credit card situation, I'm working with the teams on how we can communicate this better to our guests, unfortunately its one of the requirements we have from the banks to sight the original credit card, but I do understand your point we didn't communicate this well enough for you. I do hope you will come back and visit it us again and we can make your stay a more positive experience Kind Regards Jon Cannon General Manager

Sergio M. Families - 11/01/2019 AccorHotels certified review
« Perfect stay »

Love everything about it. Will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi, What a great review, I'm so please you enjoyed your stay with us and we could make your holiday a memorable one. If I can ask one small favour, would you be able to visit our TripAdvisor page and let our readers know about your amazing stay, I'd be very grateful. I look forward to welcoming you back again very soon Kind Regards Jon Cannon General Manager

Susan G. Couples - 11/01/2019 AccorHotels certified review
« Wonderful holiday »

What can we say from the moment we arrived to the moment we left the hotel and it’s staff was such a great experience nothing was to much trouble. Excellent food . Spotlessly clean room . And very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi, What a great review, I'm so please you enjoyed your stay with us and we could make your holiday a memorable one. If I can ask one small favour, would you be able to visit our TripAdvisor page and let our readers know about your amazing stay, I'd be very grateful. I look forward to welcoming you back again very soon Kind Regards Jon Cannon General Manager

Abhishek M. Families - 09/01/2019 AccorHotels certified review
« It was very nice »

It was a great experience, staffs were very well mannered very well behaved and helpful in every ways. But being a smoker I would have liked if I could smoke in the bathroom at least because of the mosquitos in the balcony! ;)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhishek Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi So pleased you enjoyed your stay with us, our staff are amazing, thank you for highlighting this , they love getting this kind of feedback. We look forward to see you again, and hopefully the mosquitoes leave you alone next time :) Kind Regards Jon Cannon General Manager

Luke W. Families - 08/01/2019 AccorHotels certified review
« Great hotel, small things let them down »

Overall the place was good but a few small things need improvement, staff were great but a huge language barrier Small items that weren’t great Shower water barely warm at times, intermittent warm to cold water Mattress in room was like concrete, had to get 2 Doona’s and place underneath to be able to sleep. Meals were warm at best sometimes, had to constantly send food back as it was cold. Staff seemed to not understand myglass program Only allows a certain few cocktails and not explained this yet all cocktails to purchase individually are the same Price???? For the price per night I’d except these things to be better especially for a novotel Resort.. had to spend a night in Bangkok and a place for 1/3rd the price had a more Comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke and Jessica Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi I'm sorry to hear you didn't enjoy your stay, there are quite a few things you raise up, which are simple things that we need to start getting right, I've just joined the team here so you have given me some great insight on how we can improve the service and what we need to improve on. I cant fix the last stay but if you do want to come back please contact me on jo… and I'll do my best to ensure your 2nd stay is much better Kind Regards Jon Cannon General Manager

honggokh Couples - 07/01/2019 TripAdvisor review
« Lovely place but.... »

This hotel is nice and uniqued but there are some suggestions from me that may be need to be taken as consideration in the future such as free shuttle bus to the central city in every 2-3 hours not only at 11 or 3 or 9 pm. Besides that, may b need to install a lift services because I should carry my few big luggages from 3rd floor. Last one is need to make the difference kinds of breakfast menu. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear honggokh Thank you for taking the time to write in and let us know about your stay. Its great to hear you enjoyed your stay overall with us, in regards to the points you have made, if you or any guest reading this need assistance getting you bags to the room, our bell team are always more than happy to assist and we have a shuttle van that can help you around the hotel as well with luggage, please don't hesitate to ask. Breakfast we are working on, with such a diverse customer base we are always looking at ways to improve our offering to everyone, and the F&B team and Kitchen team are looking at what we can improve, we hope on your next visit you will notice the difference We look forward to seeing you again soon at Novotel Samui Resort Chaweng Beach Kandaburi Kind Regards Jon Cannon General Manager

Alan C. Families - 06/01/2019 AccorHotels certified review
« Resort at Novotel »

Fine and Comfortable. However, the bathing & toilet areas are bit large. The double bed can be a larger size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Lun Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi Its great to see overall you enjoyed your stay, and I hope to see you again very soon Kind Regards Jon Cannon General Manager

Rhiannon Families - 05/01/2019 AccorHotels certified review
« Great location & pool »

Welcome and check in was abysmal but rest of visit was great. The ladies & gents on reception are abrupt & bordering on rude, we’d received an email from novgotel confirming our booking - is printed it out, money has been removed from my account - nowhere on booking did it say bring credit card to check in & so now I’ve bern charged twice & im waiting for a return for first amount of money. When querying the requirement for credit card as email didn’t state this the girl checking us in was rude & wouldn’t explain process. Maybe email confirming booking should state you need to bring credit card with you??? If I could have turned around & left I would have especially when having to pay 2500 bhat security deposit which is over double of hotels in Bangkok & Phuket. Still awaiting the return if this money.....seems a common occurrence that you pay and it takes weeks for money to be returned to you. Rest of stay was great. Other staff were amazing & kids loved the pool. Great location, far enough away from town. Shuttle bus hours are slightly strange but we managed to take taxi’s in to town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan Thank you for taking the time to write in and let us know about your stay here at Novotel Samui Resort Chaweng Beach Kandaburi My name is Jon Cannon the new general manager here, I'm just writing to apologize about the welcome you received when you check in, I'm grateful for you feedback, it will help me to work with the team to improve. With credit card fraud at a high level these days, we do need to check bookings against credit cards, unfortunately this is becoming more of a regular occurrence these days, but I will make sure my team is communicating this out before people arrive so there are no nasty surprises on check in, please let me know if the money has been returned and if not I will follow up for you personally to see the progress and let you know. But glad to see the experience didn't take away from the rest of your stay with us, great to see you kids enjoyed as well. I look forward to hearing from you and making sure we can resolve the issue as soon as possible Kind Regards Jon Cannon General Manager

Lynette Families - 04/01/2019 AccorHotels certified review
« NOT THE BEST NOVOTEL »

We have always loved Novotel Hotels. This time a bit disappointed. This Hotel needs some money spent on it ASAP and better provisions and staff training. POSITION - we had no idea that all of the Superior Rooms are located across the road from the main part of the Hotel beachside. But all of the Deluxe rooms are on the beach side of the road. The Hotel is actually split in two sections. Naturally the beach side is much much nicer and far far less walking and stairs to climb. The back section of the Hotel sits alongside an unkempt block of land, with some old shacks nearby, along with an old abandoned derelect building up the back. Hardly a nice view to see for a 4 star Hotel. And not at all nice having to walk up stairs and the steep driveway several times each and every day, and then cross the dirty, busy, noisy road to get to the 'Resort' section. Be very aware of what you are booking and where you are located !!! It cost us in total another $1,100 to be in the Hotel that we thought we booked (not in some dumpyard looking place up the back). Yes there is another Pool and Restaurant up there too, but the surrounds look terrible and far far far too much walking. IMPRESSION - first impressions always count, and our very first reaction when we arrived at the Hotel Foyer was that of shock and disappointment. It looked like a 3 Star Hotel at the very highest, possibly less. It lacks any style, modern design or anything beautiful. It's old, dark and tired looking. Very very uninviting and we weren't at all excited. AIR-CONDITIONING - over 2 Rooms and 10 Nights, we had to ask for the Engineer to fix the AC up to 6 times. The Hotel kept suggesting we change rooms but this was inconvenient. The breakdowns and heat during night was not acceptable for a 4 Star Hotel. POOL - please don't empty the excess water from the Pool starting around 10am. The entire area became slowly but surely flooded, and our shoes and bags got wet. Nobody could work out where the water was mysteriously coming from, until we noticed a 10cm pipe at the side of the Pool pumping out the excess water. Over 2-3hours of water the entire area was a swamp. Not appreciated. Surely it's common sense to do this at say 5am or 6am before all the guests and their belongings are around the Pool area. My shoes, Bag and Camera got wet !!! SERVICE - one evening it took 3 phone calls to Reception, along with 3 requests to the Housekeeping team to ask for an Iron and an Ironing Board. Nobody could give us a straight answer as to what the problem was. There was nothing in our room, we waited an hour on Christmas Day. This was completely frustrating and not good enough. BEACH - there had been 10 days of monsoonal rain before we arrived. The Beaches were littered with rubbish. The whole of Chaweng could do a lot more to ensure this was swiftly removed. The Beach behind the Novotel is very very tiny as it is, so with the high ride and rubbish, there was virtually no beach at all. Some Hotel Guests resorted to raking the sand and cleaning this area themselves, all whilst the staff (Security, Massage & Restaurant) looked on and didn't lift a finger to assist. Very disappointing. In a few days the rubbish was cleaned up &/or washed out to sea, and the tide was much lower leaving better beach access. But there are many other Hotels located along Chaweng that naturally have much much better beach access. HOUSEKEEPING - it would be really nice if the Housekeeping staff showed a bit more consideration to the Guests. Several times we could hear them banging around at 6am. The noise of the heavy equipment trolley, along with loud shouting voices, and slapping plastic shoes on the Tiles. This went on for an hour! Not good enough - staff training needed. LIGHTING - there is nowhere near enough good lighting in the Rooms. It's just too dark unless you open up the Blinds to the fullest. There needs to be better quality globes in all of the fittings in order for guests to choose how many and where, to create the right mood lighting or brightness required. Far too dark in these rooms. BREAKFAST - the food was nice enough, but exactly the same every single day. There was very very little variety. And there was really not a lot of choice. This was not one of the better Buffet's we've seen in any Novotels or other 4+ star Hotels. One morning there was one young man, a Trainee, frantically trying to do Pancakes and Omelettes. There was a queue and he was stressed. Where was the Chef - his mentor? There is just two small Frying Pans going and two little Burners. Not even nearly good enough. HAPPY HOUR - Almost all Hotels and Restaurants have several Happy Hours each day. The deal is that it's 2 drinks and only pay for 1. When we ordered some Sparkling Wine we were denied the happy hour deal. The Bartender rang someone, a Manager, and it was agreed that we were entitled to the same deal. Nowhere around the Bar or in the Menu does it say Wine was excluded! So the next time we ordered the same drinks we were again declined and had to go through the same irritating approval process. Where is the consistency? Not good enough. On a more POSITIVE note.............the rooms overall are quite large, well appointed and accommodating. The Beds are very comfortable. The area where the Deluxe Rooms are located is quite nice overlooking the ponds, white stairs and down to the Pool area overlooking the Beach. The staff are very friendly and helpful and most have a decent amount of English. Sadly we won't be back at this Hotel when we next visit Chaweng Beach. Additionally we may have to reconsider our favourite choice of Hotel for future holidays. You can do much much better Novotel !!! Money is required without a price hike to guests. Some common sense standards need to be communicated to staff. More staff education is needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette, On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your feedback is very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I understand your dissatisfaction with many points mentioned in your comment; the issues have been raised with concerned departments and management team for their consideration and improvement. Kindly accept our sincerest apology for these inconveniences. We will also provide the team members with necessary training in regards to service attentiveness and service professionalism to avoid such incidents in the future. In an effort to regain your confidence and to demonstrate our concern, I would be delighted to offer you a complimentary upgrade to our next room type category on your next visit to Samui. Please contact me directly when you plan to visit Samui again. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wichit Wandee Front Office Manager

Joe D. Couples - 03/01/2019 AccorHotels certified review
« Great hotel and superb staff »

Had a small problem after check in as the aircon in the room wasn't working. We called reception and they were straight up trying to fix. As we left to go out for dinner the manger Arthur, said there was another room available and they would move all of our cases whilst we went for dinner. Extremely helpful and so attentive. We found all the staff helpful but both Arthur and Patrick were exceptional Will definitely return this year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. D., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Philippe L. Families - 02/01/2019 AccorHotels certified review
« Very good globally ! »

Very good place. The third time I come. As Platinum, I was very very happy to get the requested room 157. Thanks again for this !! Very good idea to setup a massage place near the pool and Beach !! Thanks a lot for this ! The only black point is the level of the staff serving at the pool bar and restaurant. Their skills are low, like junior or trainee with very poor capabilities in English. I was very astonished as it was not last this in my previous stays. Anyway, as said, we had a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. L., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi as always :-) Sincerely, Wichit Wandee Front Office Manager

Alice Families - 02/01/2019 AccorHotels certified review
« overall resort is a bit torn down, staff response to request is poor »

check-in not smooth, have informed hotel multiple time I've got 2 booking for 4 nights we have early morning day trip had request breakfast for take out, last minute find out it is not available hot water does not work most of the time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., On behalf of the management and staff of Novotel Samui Resort Chaweng Beach Kandaburi, I would like to thank you for sparing your time to share your experience with us. Your replies are very important in helping us to improve and providing you with a better experience and overall level of comfort. I am sorry that we did not meet your full expectations during your last visit. I understand your dissatisfaction with the check-in process, our team communication, and hot water system; I have raised this issue with the our Chief Engineer who will contact our supplier to avoid this incident in the future and appropriate training will be implemented for my Front Office team. Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Again, Ms. C., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Chris S. Couples - 02/01/2019 AccorHotels certified review
« Xmas holiday »

We thought the hotel was superb. From check in to check out everything was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Mr. S., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

Couples - 01/01/2019 TripAdvisor review
« Decent stay for the price »

Great rooms and pleasant environment overall. Experience slightly marred by the appearance of a large cockroach in the room late one night (2am). Staff that removed the cockroach killed it with a slipper and did not clean the floor afterwards... left a gross stain until cleaned several days later. Rather disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear junxianl86 Thank you for your kind review. Very happy to hear you enjoyed your stay with us overall. Sorry to hear you had an uninvited guest at 2 am, in the tropics we do get this from time to time, but the housekeeping team should and could have dealt with this better, I'll work with them on this so it doesn't happen again. I do look forward to welcoming you to stay with us again here at Novotel Samui Resort Chaweng Beach Kandaburi Kind Regards Jon Cannon

Smileisfree Families - 31/12/2018 AccorHotels certified review
« Great family oreintated place »

We are family of 4. We were upgade to the pool side room. We are very happy with the room. Khun Odet, Kao, Big are very helpful and also other staffs were very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for sparing your time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your evaluation with our team, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind review, it helps us know we're on the right track to maintain our high standards for valuable guests like yourself. We thank you for writing and have not hesitated in passing on your kind words to Khun Odet, Khun Kao, and Khun Big. I am sure that will be delighted to learn that their efforts have been appreciated and remembered. We would sincerely appreciate if you could take a moment of your time to share your experience online with your friends and others on TripAdvisor. Please click http://bit.ly/1TKCOOW to review. Ms. M., it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Samui Resort Chaweng Beach Kandaburi. Sincerely, Wichit Wandee Front Office Manager

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