Grand Hotel De Kinshasa 3 stars

TripAdvisor rating 4.0/5 211 reviews
Grand Hotel De Kinshasa
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+ 24 Services
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

The hotel is located in the heart of the business district of Kinshasa. After work, relax by the pool, take a stroll in the shopping gallery or unwind in the fitness room.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Hotel De Kinshasa

4 Avenue Batetela
9535
kinshasa
democratic republic of congo

Tel: +243851802801

Fax: (+243)815553005

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORT DE N DJILI At 20km / 12 miles

GPS :-4.314103, 15.276811

Our accommodations

Standard Room, 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 30

Superior Room - 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Mini Bar

Superior Suite with 1 king-size Bed

  • Max. number of persons: 3
  • Area: From 55
  • Wireless internet in your room
  • Mini Bar

Suite, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 65

Superior Suite, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 65

"Zaire" Suite

  • Max. number of persons: 8
  • Area: From 330
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

Okapi

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Bomengo

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 1,000

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Grand Hotel De Kinshasa

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

211 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Rooms could be cleaner

TripAdvisor rating 4.0/5

aukvish Business - 15/08/2019 TripAdvisor review

The rooms could be cleaner, on a Sunday rooms were cleaned only around 1600. The lifts are scary, out of 3 lifts only 2 were functional, the noise level was abnormal and the lift does not work on occasions.

Dear Aukvish, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

TripAdvisor rating 4.0/5

Okidokie8008 Business - 15/07/2019 TripAdvisor review

The staff are really trying to make the experience great. As I have been staying in Pullman Kinshasa regularly for a few years now, I can see the overall improvement with regards to the service levels. In particular, Deborah and Dorcas always go the extra mile to put a smile on my face.

Dear oKIDOKIE8008, Thank you very much for sharing this great review of your recent stay at Pullman Kinshasa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerly,

Confustion at the Pullman Kinshasa

TripAdvisor rating 4.0/5

sophie r Business - 24/06/2019 TripAdvisor review

There are 2 hotels in the Pullman group in Kinshasa -- the new "Pullman" with a boutique-y feel and the old Grand Hotel de Kinshasa. Both properties share the same restaurants, gym, pool, etc. But they are quite different. The Grand Hotel has seen better days, a long time ago. I specifically booked one of the renovated rooms, which, on Accor's own website looks like the new Pullman ones, but is far inferior, especially, the bathroom that is simply not up international standards. Accor certainly plays up the lack of any competition in Kinshasa. Not sure I would stay there again. The AirCon was deafening, the thermostat did not work, so it was either on full blast, or I turned it off for a quiet sleep, only to wake up later in the night too hot. Bed is advertised as a queen, but is not.

Poor internet and club floor not appropriate for business

TripAdvisor rating 4.0/5

Harold H Business - 21/06/2019 TripAdvisor review

The internet was inadequate. I tried to take business clients for a coffee to the club floor lounge, which I paid extra for, and was told that three people were not allowed?? The only reason Icome to Kinshasa is business so why pay extra for the club floor.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No kore than OK

TripAdvisor rating 4.0/5

AbdouMAB Business - 30/11/2018 TripAdvisor review

Not thrilled by this stay. Used to enjoy a better service at this property. Phone calls not answered, I had to go down to the reception to request a service two times in three days. , Internet access was quite unstable and the room not really fit for business traveller.

Helpful Staff, very good food, very good music in the evenings. Clean and comfortable room.

TripAdvisor rating 4.0/5

elsarajemison Business - 29/10/2018 TripAdvisor review

The hotel is very well located and secured. Book the Deluxe room with view on river and swimming-pool. I enjoyed the very large variety of natural juices along with a rich breakast buffet. Staff is helpful.

Dear Guest, It always a pleasure to receive poisitive feedback from our guest. Thank you for taking time to share it. We hope to welcome you again very soon!

One of the better hotels in KInshasa

TripAdvisor rating 4.0/5

pabo99 Business - 29/05/2016 TripAdvisor review

The hotel is very located in a quiet neighbourhood, yet some 10-15 minutes drive (more if traffic) to the city centre. Facilities are fine, elevator does not seem to have been renovated. The overall impression is that there is still work in progress. Compared to the nearby Kempinski, which plays in a similar price category, the Pullman trails behind. I do appreciate the wide choice of restaurants and the terrace lounge. Check-in (although checked in via the web before) was slow (10-15 minutes). The bathroom wasn't really clean: spots on the floor next to the toilet. Either they are permanent and it spoils the impression or it wasn't, then it wasn't properly cleaned.

Dear Pabo99, Thank you very much for your comments regarding your stay at the Pullman Kinshasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Really, really bad - take any hotel not this one

TripAdvisor rating 4.0/5

oscarsHH Business - 15/05/2016 TripAdvisor review

In brief, it started with some really arrogant, unfriendly and incompetent frontdesk staff. It took them 20 minutes till we had the key card to our room. The room was filthy with mold in the bath room and the other parts of the room were not better. It feels like as if nothing had been done in this hotel since the Mobutu era. And it was not cheap either, 200 USD per night. Really, don't go there, it's just bad.

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