Grand Mercure Jakarta Kemayoran 5 stars

TripAdvisor rating 4.5/5 1,882 reviews
Grand Mercure Jakarta Kemayoran
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Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610
jakarta
indonesia

Tel: +622122601111

Fax: (+62)21/22602222

Contact email

Check-in from 14h00

Check out up to 12h00

  • U27 :   KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodations

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Superior Room with 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Classic Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Classic Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Business Suite with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Executive Suite with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLUMERIA LOUNGE

Photo non contractuelle / Strictly non binding

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,368 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,615 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,882 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Choudhury D. Business - 14/07/2019 AccorHotels certified review

Very good

Dear Dunga Ram C., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Recomended Hotel

Customer review rating 4.4/5

Salmon E. Business - 14/07/2019 AccorHotels certified review

Generally the hotel was very good and very clean.

Dear Salmon E., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Nice and clean

Customer review rating 4.4/5

Phanida Business - 14/07/2019 AccorHotels certified review

Friendly staff

Dear Phanida M., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Satisfactory

Customer review rating 4.4/5

Harry Business - 14/07/2019 AccorHotels certified review

Check-in was smooth and well organized. Hotel lobby was bright and clean. Room was acceptable.

Dear Harold F., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Great experience

Customer review rating 4.4/5

Felicia Families - 14/07/2019 AccorHotels certified review

Love everything in this hotel - hospitality, complete facility and value for money. It's also very clean and all the facilities are in superb condition. Would love to come back in the future :)

Dear albert t., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Excellent customer service

Customer review rating 4.4/5

Melvyn Business - 13/07/2019 AccorHotels certified review

Mimi from the front desk has an excellent customer service approach and anticipated every single detail to the entire check in to check out process. Alene from the F&B department warmly welcomed all the guest and goes out of her way to ensure the guest are comfortable.

Dear Melvyn T., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Mr

Customer review rating 4.4/5

Ferry S. Families - 12/07/2019 AccorHotels certified review

First time to visit Grand Mercure Kemayoran. Full of hospitality from crew right from arrival. Got surprised that our room was upgraded. Family and kids love the pool very much since you can have totally full relax. Pool is equipped with special 'chair' that can fit 3 person to relax and fall asleep. Crew created a perfect nuance by played song from Bee Gees, I spent all night relax and staring the star. Whirpool and sauna adding the service to pool. Breakfast is awesome, variety of food

Dear Ferry Christian S., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

It was a wonderful relaxing time that made us fell comfortable.

Customer review rating 4.4/5

Nathanael Couples - 12/07/2019 AccorHotels certified review

We were grateful of the assistance in booking taxi's for arriving and leaving the hotel. We appreciated the friendliness and helpfulness of the staff throughout the hotel. We enjoyed the decor of the hotel spaces. The room facilities were great, especially loved the large shower heads. The restaurant was wonderful, enjoyed the buffet breakfasts. We especially want to thank Mimi at Concierge for her genuine warmth and care for our stays at the hotel.

Dear Nathanael James C., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Short Escape

Customer review rating 4.4/5

Mohd K. A. Couples - 11/07/2019 AccorHotels certified review

Never disappointed to stay at Grand Mercure Kemayoran

Dear Mohd Khalis A., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Short of a 4 star hotel

Customer review rating 4.4/5

Olive Couples - 11/07/2019 AccorHotels certified review

Understaad that we are going green but there is missing bathrobe and no ashtray gor a smoking room. Not sure if it's forgotten or is somewhere else. Couldn't find it in the room. Check in and out was swift Most disappointed that my flowers was not delivered up untill I call for it. I had a flower delivery to the hotel before I check in as it was a surprise for my partber. We reach the hotel at around 11pm. I did received a confirmation that the flowers has been delivered to the hotel. Once I reach as I couldn't speak to the receptionist as my partner was next to me. There was no indication of flowers delivered to my room. I call up the reception while my partner was bathing. The receiver said that there was no flowers delivered. I was fuming mad. I told them the flowers is here. They told me they will go and check. It took them 15 mins before they located my flowers. Once they located the flowers, immediately they sent up but the surprised is gone. Overall a nice place to stay for a few days But services can be improved.

Dear Olive Liaw P., Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Rulvastina Randy General Manager

Excellent

Customer review rating 4.4/5

Arief Families - 11/07/2019 AccorHotels certified review

I was stayed here to give my wife a surprise for her birthday. We are very satisfied for our experienced here. The food was good, room very comfy, my boy very happy to swim in their pool. All their staffs very kind and helpfull especially Mr. Bagus Dewa as Hotel Manager and Mr. Dono as Front Office staff, thank you very much for all your kind & support.

Dear Arief Iskandar L., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Shining shimmering splendid hotel

Customer review rating 4.4/5

Sellyka N. Friends - 08/07/2019 AccorHotels certified review

A great hotel to stay, great room, amazing view and extraordinary service.

Dear Sellyka n., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

good hotel

Customer review rating 4.4/5

Michael Business - 07/07/2019 AccorHotels certified review

good

Dear Michael Kalebi A., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Overall Satisfied

Customer review rating 4.4/5

Earvin Solo - 07/07/2019 AccorHotels certified review

Grand Mercure Kemayoran is located at a very strategic area as it's positioned next to JI Expo Kemayoran, Sunter, Ancol and other good places to visit. Enter and exiting the premises is not at all difficult as it's parking lot is well-connected to Mega Glodok Kemayoran. First impression I had was the hotel really well-designed and luxurious as well. The decoration and ambience were well-managed that create a homey and cozy 5-star hotel. However, I couldn't be more disappointed as how it took me more than 15mins queueing to check-in when there was only 1 pax in front of me. Again the receptionist was rather "boring", no smile on his face, not the 5-star hotel receptionist feel I expected. But then, I quickly forgot the bad encounter as I enjoyed my stay on the gorgeous deluxe room with really nice view. The AC was rather slow to begin with, but then after turning it on and off for 3 times, it started to catch up. Other than that, there was nothing worth mentioning. I enjoyed the stay but not enough time to venture the facilities. Hope this comment helps you deciding on your place to stay at.

Dear Earvin F., First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

Anonymous Friends - 06/07/2019 AccorHotels certified review

Overall stay was pleasant! The room and facilities were spacious and comfortable although our rooms smelled slightly of cigarettes. Wifi was good and fast. Communication with staff would have been better if I spoke Indo, but was still adequate communicating in English.

Dear Linda H., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Mr

Customer review rating 4.4/5

Daniel S. Business - 06/07/2019 AccorHotels certified review

The hotel is so grand and clean and bright. It brighten my day and easy to work as the rooms are well lighted. Down side that the toilet smoke gets into the whole room even the toilet door is closed.

Dear Khai Se S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Convenient

Customer review rating 4.4/5

Mohamed Business - 04/07/2019 AccorHotels certified review

- convenient to go around - comfort for my dealings

Dear Mohamed R., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

The Best hotel I have ever stayed in Jakarta

Customer review rating 4.4/5

Hendry L. Business - 04/07/2019 AccorHotels certified review

It was very nice to stay at GMK when I visited this hotel last week. From the moment I checked in until checked out was a very good experience. I got a room upgrade from superior to business suite which I was suprised because normally the hotel just upgrade you to next level but this time was 3-4 times higher I think. Thanks to GMK for being such a nice hotel and upgraded my room. The room was spacious because it has living room so I can sit there relax and watch TV. The breakfast as always is always great as there were so many choices. My buyer from US was vegetarian and he was happy to find vegie dishes during breakfast, he said he would come back to GMK next time he comes to Jakarta. Thanks again to GMK for being a good host to me and my buyer.

Dear Hendry L., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Miss

Customer review rating 4.4/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Top Service. All the staffs from security, bellboy receptionist, room service, restaurants and basically everyone I meet are very helpful and friendly specially Ms Chatrin and Mr Tajri at the breakfast . Tight security, feels safe. Offcourse, comfy mattress and spacious room. Overall, Makes the stay so comfortable!

Dear {guest_first_name} B., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Overall was good and very pleasant

Customer review rating 4.4/5

Lorencia A. Families - 01/07/2019 AccorHotels certified review

I stayed for 3 nights at Jakarta for a family event and for holiday as well. I personally chose Grand Mercure Kemayoran because it was near to a relative's domicile, but after having stayed there for around 3-5 times with my family now, I should say that it was definitely a good stay and I consider it worth it. Everything was decently nice and the interior was simply minimal, clean, and quite impressive.

Dear Lorencia A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
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