Grand Mercure Jakarta Kemayoran 5 stars

TripAdvisor rating 4.5/5 1,870 reviews
Grand Mercure Jakarta Kemayoran
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Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610
jakarta
indonesia

Tel: +622122601111

Fax: (+62)21/22602222

Contact email

Check-in from 14h00

Check out up to 12h00

  • U27 :   KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodations

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Superior Room with 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Classic Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Classic Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 36
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Business Suite with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Executive Suite with 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 80
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLUMERIA LOUNGE

Photo non contractuelle / Strictly non binding

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,368 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,596 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,870 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Shining shimmering splendid hotel

Customer review rating 4.4/5

Sellyka N. Friends - 08/07/2019 AccorHotels certified review

A great hotel to stay, great room, amazing view and extraordinary service.

Dear Sellyka n., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

good hotel

Customer review rating 4.4/5

Michael Business - 07/07/2019 AccorHotels certified review

good

Dear Michael Kalebi A., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Overall Satisfied

Customer review rating 4.4/5

Earvin Solo - 07/07/2019 AccorHotels certified review

Grand Mercure Kemayoran is located at a very strategic area as it's positioned next to JI Expo Kemayoran, Sunter, Ancol and other good places to visit. Enter and exiting the premises is not at all difficult as it's parking lot is well-connected to Mega Glodok Kemayoran. First impression I had was the hotel really well-designed and luxurious as well. The decoration and ambience were well-managed that create a homey and cozy 5-star hotel. However, I couldn't be more disappointed as how it took me more than 15mins queueing to check-in when there was only 1 pax in front of me. Again the receptionist was rather "boring", no smile on his face, not the 5-star hotel receptionist feel I expected. But then, I quickly forgot the bad encounter as I enjoyed my stay on the gorgeous deluxe room with really nice view. The AC was rather slow to begin with, but then after turning it on and off for 3 times, it started to catch up. Other than that, there was nothing worth mentioning. I enjoyed the stay but not enough time to venture the facilities. Hope this comment helps you deciding on your place to stay at.

Dear Earvin F., First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

Anonymous Friends - 06/07/2019 AccorHotels certified review

Overall stay was pleasant! The room and facilities were spacious and comfortable although our rooms smelled slightly of cigarettes. Wifi was good and fast. Communication with staff would have been better if I spoke Indo, but was still adequate communicating in English.

Dear Linda H., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Mr

Customer review rating 4.4/5

Daniel S. Business - 06/07/2019 AccorHotels certified review

The hotel is so grand and clean and bright. It brighten my day and easy to work as the rooms are well lighted. Down side that the toilet smoke gets into the whole room even the toilet door is closed.

Dear Khai Se S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Convenient

Customer review rating 4.4/5

Mohamed Business - 04/07/2019 AccorHotels certified review

- convenient to go around - comfort for my dealings

Dear Mohamed R., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

The Best hotel I have ever stayed in Jakarta

Customer review rating 4.4/5

Hendry L. Business - 04/07/2019 AccorHotels certified review

It was very nice to stay at GMK when I visited this hotel last week. From the moment I checked in until checked out was a very good experience. I got a room upgrade from superior to business suite which I was suprised because normally the hotel just upgrade you to next level but this time was 3-4 times higher I think. Thanks to GMK for being such a nice hotel and upgraded my room. The room was spacious because it has living room so I can sit there relax and watch TV. The breakfast as always is always great as there were so many choices. My buyer from US was vegetarian and he was happy to find vegie dishes during breakfast, he said he would come back to GMK next time he comes to Jakarta. Thanks again to GMK for being a good host to me and my buyer.

Dear Hendry L., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Miss

Customer review rating 4.4/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Top Service. All the staffs from security, bellboy receptionist, room service, restaurants and basically everyone I meet are very helpful and friendly specially Ms Chatrin and Mr Tajri at the breakfast . Tight security, feels safe. Offcourse, comfy mattress and spacious room. Overall, Makes the stay so comfortable!

Dear {guest_first_name} B., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Overall was good and very pleasant

Customer review rating 4.4/5

Lorencia A. Families - 01/07/2019 AccorHotels certified review

I stayed for 3 nights at Jakarta for a family event and for holiday as well. I personally chose Grand Mercure Kemayoran because it was near to a relative's domicile, but after having stayed there for around 3-5 times with my family now, I should say that it was definitely a good stay and I consider it worth it. Everything was decently nice and the interior was simply minimal, clean, and quite impressive.

Dear Lorencia A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

great experience

Customer review rating 4.4/5

Dita P. Couples - 01/07/2019 AccorHotels certified review

great place to enjoying day off

Dear Theresia P., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

very good service hotel

Customer review rating 4.4/5

Raden A. G. Business - 01/07/2019 AccorHotels certified review

Very nice Place with good service Hotel. Variative menu of The breakfast also.

Dear Raden A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Not a five star hotel

Customer review rating 4.4/5

Sandra V. Couples - 30/06/2019 AccorHotels certified review

The service on this hotel was terrible. Receptionist wasn’t friendly, didn’t ask me about my suitcase. I bring my suitcase by myself. The staff restaurant doesn’t care if we get a seat or not. They didn’t serve anything or ask anything like coffee or tea just like fibe star service. They just don’t care and think that this is selfservice. Variety of food quite good.

Dear Sandra v. Y., Thank you for your feedback during your stay at Grand Mercure Jakarta Kemayoran. I have received your comments regarding the service you received at Front Office, thus are very important to us. We want our guests always Feel Welcome, when you report of inconvenience experience with our front liner team is a serious concern for us. First, Let me express my deepest apologies, you deserve only the best service, especially when you stay with us. I will take appropriate action to measures the problem and prevent future occurrence. We strive to provide a superior service experience for every guest. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Rulvastina Randy General Manager

Great help from Indra

Customer review rating 4.4/5

Eadric Business - 30/06/2019 AccorHotels certified review

As usual, the hotel is very comfortable and nice and clean. The room I was assigned originally had a pillar in the middle of the room and special thanks to Indra for helping me find a room and change to a better one.

Dear Eadric W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Comfortable

Customer review rating 4.4/5

Teren C. Business - 28/06/2019 AccorHotels certified review

Clean room with a very comfortable bed.

Dear teren C., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

Nice room and services

Customer review rating 4.4/5

Tonny Solo - 26/06/2019 AccorHotels certified review

The room was nice and clean. Also the receptionist is kind to,they gave me a late check out because i was check in about 1am in the morning

Dear Antonny W., Thank you for your feedback regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Very nice hotel, very nice staff, terrible quality and variety of food

Customer review rating 4.4/5

Geoff W. Business - 23/06/2019 AccorHotels certified review

I have already formally complained to Accor head office about the food in the hotel. Most times food that should be hot was either cold or at room temperature. Same food day after day and also same food for lunch and dinner in some cases. he food hygiene in the hotel needs a complete review and overhaul. I actually witnessed a kitchen staff member put sausages from a kitchen dish into the bay marie. Assuming they were hot I took two. They were COLD OUT OF THE REFRIGERATOR! Kitchen is using the warmers to heat food from cold. This is dangerous and can grow bacteria at a very fast rate.

Dear Geoff W., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

All service good

Customer review rating 4.4/5

Jamalhusein Business - 23/06/2019 AccorHotels certified review

Always stay here for business trip. Thank you front desk team. U all are awesome !!

Dear Dato Jamal H., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Very attractive hotel, comfortable rooms with friendly attentive staff

Customer review rating 4.4/5

Tim F. P. Business - 23/06/2019 AccorHotels certified review

Thoroughly enjoyed my stay. Would definitely stay again.

Dear Tim C., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Nice

Customer review rating 4.4/5

S. D. Families - 21/06/2019 AccorHotels certified review

Good

Dear . S., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

I am really feeling I am in my paradise room Iam ali A. I felt Iam king there thanks

Customer review rating 4.4/5

Ali A. Families - 18/06/2019 AccorHotels certified review

It was really very nice hotel with proffisonal servicen and staff If I will give my thanks it should be really for the receptionist with name monica she was really good and she helped me to find the best room and best price too Thanks again for ur service it is the best hotel I have ever tried in my whole life!! I will really advice my friends to come to you for me I will come there I feel I pay alot for something really deserve every single IDR by the way I stayed there in my honey moon for only three days it was amazing and again thanks for monica she send me massege cuz I forget one of my things she helped me to take it again I am really appreciated to this act thank you all !!!

Dear Ali A., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments on the location, the cozy room and the breakfast spread are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager
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