Hotel - Grand Mercure Jakarta Kemayoran
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Jakarta Kemayoran

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4.5/5 696 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59:00
    • Opening hours : Week-end 00:00-23:59:00

Business services

  • 23 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

  • 505 rooms
  • 400 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,315 reviews

Our guest reviews for Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 696 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Yennelita S. N. Couples - 18/04/2018
« Great Stay »

When I stay in Jakarta, Grand Mercure Jakarta Kemayoran is best place and nice. Great Service Warm Greeting from Lobby to Cappata Restaurant. Keep this service make best memorable for any guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yennelita Sofian N., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Anonymous Business - 18/04/2018

Great value for money and comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bee Suan A., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Lie H. Families - 17/04/2018
« Excellent hotel »

Excellent hotel, clean & spacey for room, great restaurant, and best value of money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lie H., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Robert L. D. Couples - 17/04/2018
« A comfortable and pleasant stay »

We just stayed here 1 night (weekend) and had a really pleasant stay. From manager, receptionist and all other hotel staf, we can just say that they do everything to make your stay a happy experience. The breakfast and food at the dinner buffet was superb and plenty of choice for every pallet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lieven Robert D., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Emmanuel S. Business - 14/04/2018
« Warm and Friendly Staff »

Very good receptionists at check-in, made us feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel S., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
She S. Business - 14/04/2018
« Grand mercure »

Excellent place , but too bad the swimming pool to small

Our hotel has responded to the review
Our hotel has responded to the review

Dear She s. Tan, Thank you for your thoughtful review on Hotel Grand Mercure Jakarta Kemayoran. We are delighted to hear that you have enjoyed your stay with us. We will definitely share your comments with the team for further encouragement. We are looking forwards to serve you better and make you FEEL WELCOME at Grand Mercure Jakarta Kemayoran. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Sunghoon Business - 13/04/2018
« It was very nice »

Good facility Good service Good view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunghoon H., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Rossano U. Business - 13/04/2018
« No trouble, great service, good food, spacious room »

Great, friendly people, good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rossano U., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Lorenzo Business - 12/04/2018
« Everything very well as usual with two small issues »

As usual, very good experience, and in special way I do appreciate your breakfast. But I went for a la carte service on the first dinner evening after my arrival and I waited one hour after the order for the food at the restaurant (lobby ground level). On top of this, I got a strong headache due to my room had air conditioning set at 19 C when I arrived, something higher could be healthier as std setting before the customer may tune it by himslef/herself

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorenzo M., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that on your future visit will be better to deliver the level of service to you. We are looking forwards to serve you better and make you FEEL WELCOME at Grand Mercure Jakarta Kemayoran. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Elias Solo - 11/04/2018
« 8 »

Very friendly...very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elias H., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Muhammad T. Q. S. Business - 10/04/2018
« Awesome »

Awesome wonderful everything is very good no more words to explain you how much awesome your hotel my advice for everyone please stay at Grand Mercure this hotel best hotel in the town Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Tariq S., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Anonymous Business - 10/04/2018
« Best Hotel I stayed so far at Kemayoran Area (near JEXPO) »

Big and clean room, good breakfast selection, very attentive staff at Reception, Lounge, Restaurant.... Only complaint, extremely long waiting time, when ordering a la carte at the restaurant, even it was not very busy at that evening (some colleagues waited 50 - 60 minutes for the food)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Joseph G., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Novi Business - 10/04/2018

Comfort to me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novita I., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Ferry Business - 09/04/2018
« Nice stay as always »

Fast check-in Room was upgraded Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferry L P., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Tony S. Solo - 09/04/2018
« Excellent »

The shower switch seems to be faulty. I cant switch from the normal shower head to the "rain top" shower. Breakfast has a wide spread and is top notch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony s., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Ryo Business - 09/04/2018
« Great experience »

The hotel is clean and most of the staff are very friendly , Ms. Inggride in the reception desk is a very fine example of that. Would like to point out though that the menu for the breakfast buffet was not that much and could use some improvements. Mostly Indonesian and Indian dishes (don't get me wrong, they are good) that are delicious and all but could use other dishes as well since there are also many people staying in the hotel that are from other countries as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryo N., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. We look forward to seeing you again, Feel Welcome! Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Felicia K. Solo - 09/04/2018
« nice room »

nice spacious and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felicia k., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Lee L. K. Business - 08/04/2018
« Convenient and close to exhibition hall »

Overall experience is good but breakfast and choice of food in restaurant is limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Lay K., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize if there is an experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Ashok P. Friends - 08/04/2018
« Very good »

Very freindly... well trained... very accomadatng hotel crew.... very good breakfast.... hospitable and polietly attendng to every request with smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashok p., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

AccorHotels certified review
Jimmy Business - 07/04/2018
« Cleanliness »

Everything was fine except the water run quite slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy P., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Sincerely, Gilles Tressens General Manager

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