Hotel - Grand Mercure Jakarta Kemayoran
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Jakarta Kemayoran

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4.5/5 527 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59:00
    • Opening hours : Week-end 00:00-23:59:00

Business services

  • 23 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

  • 505 rooms
  • 400 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,827 reviews

Our guest reviews for Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 527 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Marvin T Business - 12/12/2017
« Service of hotel staff can be better. »

Probably due to the command of English. Many don't really understand what I wanted. As a Le Club platinum member, I received no special privileges except for room upgrade. Amenities around the hotel are limited, must take Silverbird or GrabCar to get around.

TripAdvisor review
sambengt Business - 11/12/2017
« Rush for checkout »

I have a room with pillar at the Centre of the room. The room is good. I checked in for 2 nights stay. First bad experience : on second day I received a letter stated I will check out after one night stay which is wrong. I checked with front desk he said I need to top up another IDR300 to cover my room charge. I paid. Second bad experience : on the day of checkout I received a letter again in the morning reminding to check out early due to fully book room on that day the lettersame as previous day. At 11.50 a guy staff called to check whether I will have extension of my stay. I said no. I will check out on that day. So for AccorHotels member my advise is if you stay at this hotel please inform you will check out at 4pm even though you will check out earlier if not you will experience same experience as I do, in middle of bathing got to answer the stupid call just to remind you that you need to check out soon.

AccorHotels certified review
Ivan P. Families - 10/12/2017
« It's a great stay - hope we can come back sometimes »

Very good service and comfortable

AccorHotels certified review
Anonymous Business - 10/12/2017
« Feel comfortable with good facility and service »

Counter service is professional. Hotel facility is very good and comfortable.

AccorHotels certified review
Felicia Friends - 10/12/2017
« Comfort »

Love the ambience and comfort. Disappointed with the hotel facilities such as spa, sauna and the jacuzzi. In fact, i decided not to enjoy those facilities.

AccorHotels certified review
F K. Business - 09/12/2017
« Good Location in a New Property »

Room good. Staff friendly. Food quality terrible, worst quality food not fit for pigs!

AccorHotels certified review
Mark L. Business - 09/12/2017
« 十分满意 »

I could swim twice during my 2 days stay. Fabulous !

AccorHotels certified review
Dolly Families - 06/12/2017
« Room electricity »

After check-in and stayed in room for about 2 hours, suddenly the electricity shut down. Then calling & talk with guest relation by phone to inform the situation. After 3 times calls then the electrician shown up at our room, check the installation. We waited almost 1 hour until it was worked. Then we went out to downstairs. After we back in the room, about 15 minute after that the electricity shut down again. And it almost dark outside, almost 6 pm. I called the guest relation to inform and asked for replacing the room, because we didn't to face it again if suddenly the electricity shut down in the middle of the night, meanwhile we were staying there with a 3 y.o child. We moved to the room next door around 1 hour after that.

AccorHotels certified review
You W. S. E. T. M. W. I. S. E. I. S. T. I. V. B. Business - 06/12/2017

You wrongly sent email to me, when it’s somebody else is staying. This is very b.

AccorHotels certified review
Gilang P. Families - 05/12/2017
« sophisticated hotel in kemayoran »

i was stay in room number 2612, overall design is well.. but channel tv we more appreciate if with HD channel because tv already support.. also connection internet for me is important things, wifi connection internet is too slow for us.. and the last because i was on 26th floor and the ballroom direct above us, while we go to sleep will be noise after party on above, we suggest shifting the stage can be tomorrow afternoon not on the late night as we heard.. because it business hotel, we hope swimming pool also more friendly for children and more playful for chil.. thank you for attention.

AccorHotels certified review
F. Families - 05/12/2017
« Pleasant long weekend stay with family »

From the moment of check in all the way to our departure, everything is nicely put together by the hotel team. Welcome was great and we were greeted by Rara. It was also nice to receive warm welcome by Eko the manager. We truly enjoyed the upgraded room as it's bigger and accommodating our family well. The breezy pool is also a nice addition and our family particularly enjoyed the sauna. Breakfast the next morning was nice too, although it was very crowded but I did not have to wait for long to get what I want. The hotel location is near businesses and I imagine coming back if i have errands/events nearby Kemayoran. Keep it up!

AccorHotels certified review
Anonymous Business - 05/12/2017
« Housekeeping and restaurant »

At 4:30 in the morning, housekeeper start working at next room ,very noisy and singing . I could not continue sleeping any more after complaining. I feel disappointed that there is no room service during midnight, and also few menu is available for breakfast.

AccorHotels certified review
Tanu H. L. Families - 05/12/2017
« comfortable room »

thanks for upgrade the room

AccorHotels certified review
Satisfied R. C. Business - 04/12/2017

Good hotel environment with good services. Enjoyed the breakfast very much though the Japanese dishes were not replenished even before breakfast period has not yet finished.

AccorHotels certified review
Louis E. Business - 04/12/2017
« 5-Stars Hotel within minutes reach to JIExpo Kemayoran »

Hotel location is one of the key factor for business travelers attending exhibitions/trade shows at JIExpo Kemayoran to be accommodated. Hotel room stayed was well furbished and well maintained. Check-in experience was a pleasant one with great smiles from reception staffs. Large breakfast café area ensuring every guests has their own private space to welcome a sunny morning.

AccorHotels certified review
F. Business - 04/12/2017
« Quiet rooms busy lobby good staff »

It was a nice stay with helpful staff and great conditions. The lobby is quite busy but it doesn't affect the rooms.

AccorHotels certified review
Rahmadyati S. Business - 04/12/2017

Everything was arranged with well actually, however on the D Day turn out that our meeting room was next to birthday party. Its kinda ironic isn't it? The sales person already informed me that the party was canceled and moved to the restaurant, but turn out that it still next to us. Unsolved communication I think

AccorHotels certified review
Rajesh R. Business - 03/12/2017
« Worst bathroom »

My bathroom was not cleaned - I checked in like 8 pm in the night - and the bathroom has the tooth paste stains . So uncomfortable feeling

AccorHotels certified review
Paul D. C. Business - 01/12/2017
« Attentive front counter staff and importantly, clean and spacious rooms. »

Improvement needed at the Lounge area, staff are not attentive especially at the smoking area. Welcome drinks are diluted and not nice at all, whiskey is served with wrong ice , ice is hollow and melts very quickly. Consider using air cleaners in the smoking area. Housekeeping is good, rooms are spacious and clean.

AccorHotels certified review
Joseph Business - 29/11/2017
« Comfortable »

The room is comfortable and clean. Breakfast is a little chaotic and too crowded.

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