Mercure Hoi An (Openning November 2019) 4 stars

Customer review rating 4.2/5 275 reviews
Mercure Hoi An (Openning November 2019)
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Hotel extras

  • Advantage 1

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Danang International Airport
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hoi An (Openning November 2019)

321 Cua Dai Street
560000
hoi an
viet nam

Tel: +842353923777

Fax: (+84)235/3923455

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DA NANG At 25km / 15.53 miles

  • By plane

    Danang International Airport At 30km / 18 miles - Shuttle paying

GPS :15.881866, 108.345422

Our accommodations

Standard 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite 1 kingsize bed and sofa - Pool side

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Choose from a wide variety of Vietnamese and international cuisine prepared using the most fresh local product. The restaurant serves steak cooked to perfection, fresh seafood and authentic local delights such as Hoi An White Rose and Cao Lau noodles.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Enjoy various beverages including original local smoothie at poolside. And play billiard and darts with friends and family at night

BAR

Photo non contractuelle / Strictly non binding

Enjoy various beverages including original local smoothie at poolside. And play billiard and darts with friends and family at night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hoi An (Openning November 2019)

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

275 reviews

Typical case of bad management

Customer review rating 4.2/5

A. Couples - 12/01/2018 AccorHotels certified review

This is the typical example of lack of attention to detail and bad management. First room we had was full of mold. After complaining we got moved to another, larger, room but it also severely lacked maintenance and attention (burn marks in the bathtub), non-running amenities like a „sky bar“, a disorganized gym etc...the list goes on. Water took about 60-80 seconds to become warm. Windows in the hallway fixed with duct tape. Shower gel and other cosmetics are not replaced. It is a shame for this nicely located hotel with nice staff to be run like that. Receptionists sleeps on two chairs in the lobby during the night. Is there no other place? All the compliments to the friendly and attentive staff that made the best out of this situation.

Dear Mr. Peine A., Thank you for taking the time to tell us about your experience at the Mercure Hoi An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you after the full renovation of hotel in year 2019. Sincerely, Masayuki Kobayashi

Very helpful and friendly staff providing a good service

Customer review rating 4.2/5

Ian L. N. Friends - 05/01/2018 AccorHotels certified review

Pleasant and relaxing

Dear Mr. Ian N., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Dennis & June

Customer review rating 4.2/5

Dennis &. J. Y. Couples - 15/12/2017 AccorHotels certified review

Once we changed into a modern room we enjoyed our stay;. not having to walk up dark stairs to our room at night would have made it better.

Dear Mr.Dennis Y., We very much appreciate your comments regarding your stay at the Mercure Hoi An. I apologize for some inconvenience of your first room but it is glad to hear you enjoyed your stay after changed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Our stay was incredible!

Customer review rating 4.2/5

Chloé C. Friends - 07/12/2017 AccorHotels certified review

We had an incredible time in Hoi an at the Mercure hotel! Would definitely go back! 10/10 service! Lovely accomodation! AMAZING team of staff! They took care of everything and made our holiday 100% carefree! It was sooo much more than we could have hoped for!! If you haven't been already, I ask you, what are you waiting for!?

Dear MS. NEWTON J., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Disappointing . Bad smell . Musty

Customer review rating 4.2/5

Sheila Couples - 07/12/2017 AccorHotels certified review

Big room but needs updating

Dear Sheila M., Thank you for taking the time to tell us about your experience at the Mercure Hoi An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Masayuki Kobayashi

Coming to Grand Mercure Hou An from Grand Mercure Danang is admittedly a big step down but there is a big difference in price.

Customer review rating 4.2/5

Pat Couples - 28/11/2017 AccorHotels certified review

I could tell you all the nice things about Grand Mercure Hoi An but that wouldn’t make the Hotel better. So it’s better to share with you items that you may not be aware of. 1. Breakfast quality rather poor. Budget too low. 2. I was staying in Room 516: rainwater discharge caused unnecessary loud noises. 3. WC type not suitable. Dropping is on the ceramic part of which becomes dirty and cannot always be washed away when flushed. It would be better if feces could drop into WC part with water.

Dear Ms. Suzana D., We very much appreciate your comments regarding your stay at the Mercure Hoi An. Thank you for giving us detailed comments especially bathroom area. I will look at this room today and look for solution today. Please kindly note that Mercure Hoi An is one level lower brand compare with Grand Mercure Danang therefore I believe you have managed to book through lower rates compare with Grand Mercure Danang. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

We enjoyed ourselves

Customer review rating 4.2/5

Mr R. W. Couples - 28/11/2017 AccorHotels certified review

There was a few rocky patches, but it was all managed well and we had a delightful experience

Dear Mr. Ray W., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Mercure, Hoi An

Customer review rating 4.2/5

Andy D. Families - 17/11/2017 AccorHotels certified review

A very good, friendly welcome and check in process. All staff that we spoke to were completely customer focused and helpful. Good breakfast. Rooms nice. Would happily recommend this hotel.

Dear Mr.D. A., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Ok but majority of staff slack and inattentive

Customer review rating 4.2/5

Herger Couples - 14/11/2017 AccorHotels certified review

Rooms old, staff inattentive however Trung as breakfast attendant was absolutely 1st class.

Dear MS.SALLY A., Thank you for taking the time to tell us about your experience at the Mercure Hoi An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And thank you for kind comment for Ms. Trang, I will make sure to pass your message to her. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Masayuki Kobayashi

Great service

Customer review rating 4.2/5

Fernando Business - 02/11/2017 AccorHotels certified review

the staff were very kind and attentive to my needs and to greet me every time

Dear Mr. Gonzalez F., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Great place to stay, unwind.

Customer review rating 4.2/5

Peter S. Couples - 30/10/2017 AccorHotels certified review

It was just as expected. Some things were "quirky" and yet we expected this staying in Hoi An. The bed was amazing, excellent pillows and bedding. great space, awesome bathroom. Here are some items that would have made the trip easier. 1. It would be nice to have a bench where we could put 2 open suitcases. The on beside the Tv is just too small, and the one behind the couch was perfect, but just fits one suitcase. One more bench would be excellent. 2. It would be nice for the cleaners and maids to close the doors while in the room. We have issues with mosquitos and tried hard to keep them out. 3. Servicing was great but not perfect. Coffee machine was not cleaned every day. On the last day we had no coffee pods. we also had a couple of days when the coffee whitener was not refreshed - but we went to the restaurant and got a jug of milk. other than these items, we had an excellent stay, thanks

Dear Mr. Peter S., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Loved it.

Customer review rating 4.2/5

Anonymous Families - 22/10/2017 AccorHotels certified review

Loved the hotel, the friendliness of the staff, our room and the upgrade for our extra room and the value for money. We will be back

Dear Ms.Joanne D., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Very friendly

Customer review rating 4.2/5

H P. Couples - 09/10/2017 AccorHotels certified review

Enjoyed stay food and drinks a lot more expensive than outside. Would keep more people in hotel if they where cheaper. Music in hotel would be nice even someone on piano. Staff allow children to come into breakfast area when being in pool and it is very dangerous for older people who may fall. Also the children can run riot and be very noisy and spoil breakfast for others. Staff should not allow this.

Dear Ms.p. H., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive your feedback and advise. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

carl box

Customer review rating 4.2/5

Burt C. Couples - 03/10/2017 AccorHotels certified review

Excelent with staff on the ball when there was a change in our program. Pool was clean and breakfast staff attentavi to our needs.

Dear Mr. Grainger C., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Very well done

Customer review rating 4.2/5

Ron Couples - 30/09/2017 AccorHotels certified review

Good service, good room upgrade to 604, other rooms are older. Good pool, good breKfast. Good and friendly staff.

Dear Mr. Davey R., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Cozy location with short distance to oldtown

Customer review rating 4.2/5

William L. Solo - 30/09/2017 AccorHotels certified review

Friendly staff & freeshuttle to beach and oldtown are a bonus! The room cleanness could be improved for more than 1 night guest as it’s not swiped thoroughly.

Dear Mr. Liu Y. , We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive your kind feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Wonderful stay, fantastic staff

Customer review rating 4.2/5

Tony S. Solo - 30/09/2017 AccorHotels certified review

Originally we had planned this trip in June but a serious illness forced us to cancel. The hotel kindly offered to hold the booking open for us even though it was non-cancellable non refundable booking. My partner was still unable to travel but I took the opportunity to get a break. The staff at the hotel were universally kind, friendly and helpful. Room, facilities and food were excellent. The daily free cycling tours are well worth taking as well.

Dear Mr, Anthony S., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Mr and Mrs C visit Hoi An

Customer review rating 4.2/5

Peter A. Couples - 29/09/2017 AccorHotels certified review

Very enjoyable especially after upgrade from deluxe room to junior suite. Shuttle bus to old town and beach a plus. Friendly staff.

Dear Mr. Peter c., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Quite old but friendly staff

Customer review rating 4.2/5

Kanin Friends - 24/09/2017 AccorHotels certified review

Old hotel and location is not good only friendly staff Breakfast was not various

Dear Mr. Kanin L. , We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi

Fantastic staff across all levels which enhanced the experience.

Customer review rating 4.2/5

A. P. Families - 24/09/2017 AccorHotels certified review

Absolutely fantastic. Wonderful staff (especially the bell boys and front of house); nothing was too much trouble, which made our stay that much more enjoyable.

Dear Mr. P. A., We very much appreciate your comments regarding your stay at the Mercure Hoi An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Masayuki Kobayashi
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