Hotel - Mercure Hoi An
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Mercure Hotel

Mercure Hoi An

321 Cui Dai Street 
51000  HOI AN
VIET NAM

343 reviews
TripAdvisor Rating Based on 343 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 11:30 - 21:00
    • Opening hours : Week-end 11:30 - 21:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 248 reviews

Our guest reviews for Mercure Hoi An

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 343 reviews
AccorHotels certified review
Roy Families - 11/09/2017
« Gently and kindly staff. »

Staffs are always smile to me. I think, Location is far from old town.You Should use taxi or something vehicle . Hotel has Nice pool and restaurant but I didn't use restaurant.

AccorHotels certified review
Anonymous Friends - 28/08/2017
« Friendly staff and great service. »

Staff were very friendly and gave great service. Rooms and facilities are in need of an update to match the excellent service.

AccorHotels certified review
Frances H. Couples - 23/08/2017
« For the price point, the hotel met our expectations. »

THe hotel is well located with a great pool. We stayed in the junior suite, which was roomy. The bed was comfortable, the toilet and shower arrangement are not ideal. The bath towels need replacing, two towels in our room were torn. The staff are very friendly , special mention to Phuc who went out of his way to assist us. He's a gem and wonderful concierge.

AccorHotels certified review
Chris Couples - 19/08/2017
« Great staff »

We were very happy with the upgrade to the suite. We stayed 8 days with you and this was not too lang at all. Some parts of the hotel are a little outdated, the top floor and especially the gym. The weights are dangerous too use. Some yoghurt can be added to the breakfast.

AccorHotels certified review
Pailifan Families - 15/08/2017
« Sweet but little noisy »

The staff is great, the design and place also, just it may be noisy on the suite villa pool, depending of who is in the pool even late !

AccorHotels certified review
D. M. Friends - 12/08/2017
« Friendly »

Staff are very friendly and helpful. Rooftop bar was closed for renovations during my stay. If this was open it would be an awesome place for a few afternoon cocktails. Overall would recommend to stay if you wanted a convenient place not far from ancient town or the beach at affordable rates.

AccorHotels certified review
Daluz Friends - 03/08/2017
« Dirty »

Bad will not stay again

TripAdvisor review
Solo travel - 01/08/2017
« Fine and friendly resort »

Nice resort close to the ancient town of Hoi An (20 mins. walk). Friendly, welcoming and helpful staff everywhere. Attentive, but not fussy. Nice pool area with beds and towels and bar service. Breakfast buffet is generous wth local and western dishes. Try the warm, freshly baked croissants to treat yourself! Free wifi all over. Small gym with treadmills. Free bikes available. Go for a ride through the nearby villages and rice paddies. Overall a Nice Place to stay in Hoi An.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TerjeOslo_Norway, Thank you for sharing your experience through tripadvisor. We are glad to know you enjoyed your stay with us as well as in Hoi An city. All of our staff will keep improving services to welcome you again. Best Regards Masayuki Kobayashi

AccorHotels certified review
Lisa Couples - 24/07/2017
« An average stay in an average hotel. »

Quite a pleasant stay until a huge contingent of South Korean tourists landed and we had to deal with smoking in corridors/rooms, unsupervised children (parents too busy taking 'selfies') who we saw throw rocks and urinate in the pool! Thankfully we left the next day...i would never risk booking Hoi An Mecure again just in case this experience was repeated. on another note...the hotel could do do much better by being more attentive to selling drinks around the pool at happy hour...we were luckyccessto get one drink! a greater focus on the customer experience is needed!

AccorHotels certified review
Tuyen A. Families - 22/07/2017
« Good »

Reasonable price, my family was enjoy stay in Mercure hotel. Thank you

AccorHotels certified review
Vaugeois Couples - 20/07/2017
« Excellent stay »

Our stay was excellent and we thank you for upgrading us upon arrival. The staff is very nice although their english is limited. The breakfast was superb with excellent viennoiseries. We borrowed bicycles. They need to be renewed as the brakes do not work well at least for the ones we had.

AccorHotels certified review
Jo C. Couples - 09/07/2017
« Relaxing »

Helpful friendly staff made our stay very enjoyable .Great pool area for relaxing

AccorHotels certified review
T. Friends - 03/07/2017
« They stay was great, however certain memebers of staff made our stay uncomfortable »

Providing free shuttle busses, yet such busses never arriving was frustrating and time consuming. Once is understandable, yet twice and waiting for a taxi is ridiculous. Instead of arriving in time to certain locations, we arrived 30-40 minuets late. Staff was exceptional and helpful, apart from one staff member, who's comments made me feel uncomfortable and unsafe.

AccorHotels certified review
Sasiphorn T. Friends - 22/06/2017
« First time in Hoi An »

Room is Clean,Comfort,Staff is friendly. The hotel has shuttel bus to Old town&Beach. But I'm stay in 5 Floors internet wifi is very bad. You should repair it.

AccorHotels certified review
Mr W. Couples - 21/06/2017
« Helpful staff at HoiAn Royal »

I left behind some important personal effects in the fridge at the hotel during my recent stay and would like to commend the staff who subsequently delivered it to my next hotel at Grand Mercure Danang with 5-6 hours! Thank you very much, Ms Trang and Ms Thanh Thu of Mercure HoiAn Royal!

AccorHotels certified review
Jentravels Solo - 17/06/2017
« Great value, good location and fantastic pool »

Great stay. Location handy to everything and good shuttle service available. Rooms spacious, quiet and bed very comfortable. Breakfast buffet was ok but nothing extraordinary. Staff were both friendly and professional. The pool area is gorgeous and the only fault with my entire 3 night stay was that I had to ask on 3 different occasions to try and get some poolside food & drink service. The Accor customer service manager (unfortunately can't remember her name) was exceptional and had this matter sorted immediately. She also assisted with any language barrier at the hotel spa to ensure that I received an amazingly good massage with just the right amount of pressure. I highly recommend this hotel and look forward to staying again.

TripAdvisor review
Family - 16/06/2017
« Place is good... Hospitality not. »

1. Hotel could not manage to pick up from Airport, despite of prior and on arrival information, during mid night..... explains some mistake from their side, but I am not happy.. 2. Accidental packing of Laundry bag by my wife was charged VND : 50,000/- ...disgusting.. 3. Accidental breakage of washroom drinking glass, not worth, was fined by hotel and we paid VND 30,000/- for glass. Since, all these long years of visiting more than 40 countires and staying at multiple Accor group hotels, this was a worst experience, honestly....

Our hotel has responded to the review
Our hotel has responded to the review

Dear dpgaur, I hope you have received my reply by direct email. Best Regards Masayuki Kobayashi

AccorHotels certified review
Udhana Couples - 18/05/2017
« It was pleasant but could be much better »

The staff were fantastic, especially the front house staff. Hotel it self is run down and could with a bit of maintenance. Gym equipment could be better. The room door was very noisy when opening and closing.

AccorHotels certified review
Anonymous Couples - 17/05/2017

Enjoyed the three days we stayed at the Mercure Royal Hoi An. To begin with we were in a very small room. Felt upset about this. Asked if we could move to a different room next morning which we did. Thank you. That made all the difference to our stay. The staff were all very helpful. The bathroom could be better if the shower wasn't over the bath. Must be difficult for people not so agile. Loved the pool and breakfast. One the whole we enjoyed the Mercure Royal.

AccorHotels certified review
Robert J. Solo - 15/05/2017
« Sheer Bliss »

Had a really delightful stay at the Hoi An Mercury Royal Hotel for 10 nights during May 2017. Stayed in room 506 on the fifth floor and found everything to a very high standard, room service, lovely Egyptian cotton bed linen on a comfortable bed. Kettle provided and daily provisions of tea and coffee plus two bottles of water. The Wi Fi was excellent and always full on. The Air Con was very good and easily controlled, as was the TV with a good range of international channels including the BBC world service. The bathroom was great with constant hot water from the shower and and daily top up of shampoo,soap, toothbrush and shaving kit, for all your ablution requirements. The housekeeping staff always greeted you with a cheery smile and nice conversations. Daily breakfast was nice and varied, plentiful to suit all tastes. The restaurant staff gave exceptional levels of service, including the Chef's, nothing was too much trouble for them. The restaurant staff also served at the drinks bar which is situate at one end of the room. You could take your meals and or drinks either in the restaurant or on the verandah or down below in the garden area adjacent from the swimming pool and close to the fish pond. The pool area is beautiful and very relaxing, the pool is set in marble stone and set in a quadrant which has banana and palm trees, flowers and foliage all around you with ample sun beds with parasols and side tables. The Hotel building itself is full of character and the maintenance and cleanliness regime is first class, the front entrance area is very welcoming with another small carp fish pool, and sitting out areas to the the left and right hand sides of the entrance which is ascended by a small flight of steps. The reception staff were all lovely, friendly and liked to be very helpful to all the guests, I liked them so much, I went and bought a celebration iced cake for them, to show my appreciation. During the times I spent in the pool area I had a couple of casual conservations with the Hotel general manager, Mr Masayuki Kobayashi, I noticed he lovingly attended to ensuring the gardens, flowers and carp fish etc are always well cared for and kept in pristine condition and this is why this hotel pool and relaxing garden area is unbeatable for guests to truly enjoy such beautiful surroundings. All of the staff at this hotel are a credit to the organisation, they are a great team. It is difficult to name them all by person but two in particular I must give additional praise to. When I first arrived I was met by PHUC, one of the Porters, who took my luggage to reception with me and then accompanied to my room and set the Air Con to my liking and then explained the the control buttons. He then put on the TV and showed me the list on the channel selections. Daily he would give me good advice on places of interest and was generally especially very helpful. The other person was TRANG who is one of the restaurant/ bar staff. She was such comfort to me, friendly informative chats daily. TRANG was especially helpful to me, patiently explaining the complexities of the Dong currency. I just could not get my head around fully understand the array of bank notes with various colours and thousands and thousands of zero's !! and not seeing the decimal point if I never had my spectacles on ! I was very grateful to her for this help. Because I had a long stay here and had a late flight time, the Hotel kindly extended my check out time with no additional cost, also I was given a complimentary head and shoulder massage. This was very much appreciated. I would without hesitation thoroughly recommend this hotel for all aspects of a comfortable stay, wether for business or pleasure, it's in a good location, with plenty of small shops, bars, tailors, laundry facilities etc. Thanyou Mercure Hotel Team for making my stay with you such a comfortable and memorable occasion. I am planning to return to the Mercure Hotel, same time next year with a group, or possibly in February for Vietnamese New Year celebrations (TET) which staff were telling me all about it. Thanks to you all again, Robert J.

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