Hotel - Mercure Hoi An
Mercure Hotel Mercure Hotel

Mercure Hoi An

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4.0/5 361 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • DANANG
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 11:30 - 21:00
    • Opening hours : Week-end 11:30 - 21:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating Based on 265 reviews

Our guest reviews for Mercure Hoi An

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 361 reviews
AccorHotels certified review
Herger Couples - 14/11/2017
« Ok but majority of staff slack and inattentive »

Rooms old, staff inattentive however Trung as breakfast attendant was absolutely 1st class.

AccorHotels certified review
Fernando Business - 02/11/2017
« Great service »

the staff were very kind and attentive to my needs and to greet me every time

TripAdvisor review
Couples - 01/11/2017
« Very good and peaceful »

The rooms are spacious, the staff is very friendly, the pool was very nice, there's a cook making your breakfast if you want, they have morning tours if you want to see what's around... All in all it's a good place to rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien M, We are very happy to read your feedback and look forward welcoming you again soon. Best Regards Masayuki Kobayashi

AccorHotels certified review
Peter S. Couples - 30/10/2017
« Great place to stay, unwind. »

It was just as expected. Some things were "quirky" and yet we expected this staying in Hoi An. The bed was amazing, excellent pillows and bedding. great space, awesome bathroom. Here are some items that would have made the trip easier. 1. It would be nice to have a bench where we could put 2 open suitcases. The on beside the Tv is just too small, and the one behind the couch was perfect, but just fits one suitcase. One more bench would be excellent. 2. It would be nice for the cleaners and maids to close the doors while in the room. We have issues with mosquitos and tried hard to keep them out. 3. Servicing was great but not perfect. Coffee machine was not cleaned every day. On the last day we had no coffee pods. we also had a couple of days when the coffee whitener was not refreshed - but we went to the restaurant and got a jug of milk. other than these items, we had an excellent stay, thanks

AccorHotels certified review
Anonymous Families - 22/10/2017
« Loved it. »

Loved the hotel, the friendliness of the staff, our room and the upgrade for our extra room and the value for money. We will be back

TripAdvisor review
Couples - 12/10/2017
« Mercure Hoi An Hotel Need Refubishment to Suite Room »

Overview of hotel design and feel is good, except for the Suite Room which my wife and myself has stayed (ground floor unit) need refurbishment especially to the wooden flooring, Toilet and window blinds. As usual to Mercure hotel, breakfast standard is below average and need to be reviewed with hotel chefs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear eng411, Thank you for your kind stay with Mercure Hoi An and posting your feedback of your stay. We have started some touch up of all the Junior Suite room from yesterday and planning to do the major renovation in next year to welcome you again. Best Regards Masayuki Kobayashi

AccorHotels certified review
H P. Couples - 09/10/2017
« Very friendly »

Enjoyed stay food and drinks a lot more expensive than outside. Would keep more people in hotel if they where cheaper. Music in hotel would be nice even someone on piano. Staff allow children to come into breakfast area when being in pool and it is very dangerous for older people who may fall. Also the children can run riot and be very noisy and spoil breakfast for others. Staff should not allow this.

AccorHotels certified review
Burt C. Couples - 03/10/2017
« carl box »

Excelent with staff on the ball when there was a change in our program. Pool was clean and breakfast staff attentavi to our needs.

AccorHotels certified review
Ron Couples - 30/09/2017
« Very well done »

Good service, good room upgrade to 604, other rooms are older. Good pool, good breKfast. Good and friendly staff.

AccorHotels certified review
William L. Solo - 30/09/2017
« Cozy location with short distance to oldtown »

Friendly staff & freeshuttle to beach and oldtown are a bonus! The room cleanness could be improved for more than 1 night guest as it’s not swiped thoroughly.

AccorHotels certified review
Tony S. Solo - 30/09/2017
« Wonderful stay, fantastic staff »

Originally we had planned this trip in June but a serious illness forced us to cancel. The hotel kindly offered to hold the booking open for us even though it was non-cancellable non refundable booking. My partner was still unable to travel but I took the opportunity to get a break. The staff at the hotel were universally kind, friendly and helpful. Room, facilities and food were excellent. The daily free cycling tours are well worth taking as well.

TripAdvisor review
Family - 30/09/2017
« Staff proficiency varies »

This hotel is in an excellent location for those wishing to explore and shop in Hoi An. There needs to I'll be a bit of work done with guest services and a mould problem around the bathtubs. The concierge staff is excellent but checkin was uneven in efficiency and attitude. Restaurant service was spotty in both recognition and order processing. The two rooms we saw had mould around the edge of the bathtub. Water was warm but not hot. Room service bedmaking is not to standard as the duvet often was skewed and not straight. Sides would be draped on the floor. Otherwise, the rooms were spotlessly clean. Beware of slippery hallway floors. Those returning to their rooms from the very nice pool area tend to leave a trail of moisture leaving the floors in hazardous condition. Overall, this hotel an adequate choice and we may return, but will likely research alternative accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear flytdeckB777, Thank you for posting your detailed comments of your stay. Your invaluable comments are very important to us as it allow us to improve standards of quality, service and comfort. We will keep proving further training to our staff and would like to welcome you again. Best Regards Masayuki Kobayashi

AccorHotels certified review
Peter A. Couples - 29/09/2017
« Mr and Mrs C visit Hoi An »

Very enjoyable especially after upgrade from deluxe room to junior suite. Shuttle bus to old town and beach a plus. Friendly staff.

AccorHotels certified review
Kanin Friends - 24/09/2017
« Quite old but friendly staff »

Old hotel and location is not good only friendly staff Breakfast was not various

AccorHotels certified review
A. P. Families - 24/09/2017
« Fantastic staff across all levels which enhanced the experience. »

Absolutely fantastic. Wonderful staff (especially the bell boys and front of house); nothing was too much trouble, which made our stay that much more enjoyable.

AccorHotels certified review
Roy Families - 11/09/2017
« Gently and kindly staff. »

Staffs are always smile to me. I think, Location is far from old town.You Should use taxi or something vehicle . Hotel has Nice pool and restaurant but I didn't use restaurant.

AccorHotels certified review
Anonymous Friends - 28/08/2017
« Friendly staff and great service. »

Staff were very friendly and gave great service. Rooms and facilities are in need of an update to match the excellent service.

AccorHotels certified review
Frances H. Couples - 23/08/2017
« For the price point, the hotel met our expectations. »

THe hotel is well located with a great pool. We stayed in the junior suite, which was roomy. The bed was comfortable, the toilet and shower arrangement are not ideal. The bath towels need replacing, two towels in our room were torn. The staff are very friendly , special mention to Phuc who went out of his way to assist us. He's a gem and wonderful concierge.

AccorHotels certified review
Chris Couples - 19/08/2017
« Great staff »

We were very happy with the upgrade to the suite. We stayed 8 days with you and this was not too lang at all. Some parts of the hotel are a little outdated, the top floor and especially the gym. The weights are dangerous too use. Some yoghurt can be added to the breakfast.

AccorHotels certified review
Pailifan Families - 15/08/2017
« Sweet but little noisy »

The staff is great, the design and place also, just it may be noisy on the suite villa pool, depending of who is in the pool even late !

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