Hotel - Mercure Hoi An Royal
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Mercure Hotel

Mercure Hoi An Royal

321 Cui Dai Street 
51000  HOI AN
VIET NAM

322 reviews
TripAdvisor Rating Based on 322 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 11:30 - 21:00
    • Opening hours : Week-end 11:30 - 21:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 233 reviews

Our guest reviews for Mercure Hoi An Royal

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 322 reviews
AccorHotels certified review
Vaugeois Couples - 20/07/2017
« Excellent stay »

Our stay was excellent and we thank you for upgrading us upon arrival. The staff is very nice although their english is limited. The breakfast was superb with excellent viennoiseries. We borrowed bicycles. They need to be renewed as the brakes do not work well at least for the ones we had.

AccorHotels certified review
Jo C. Couples - 09/07/2017
« Relaxing »

Helpful friendly staff made our stay very enjoyable .Great pool area for relaxing

AccorHotels certified review
Tanya Friends - 03/07/2017
« They stay was great, however certain memebers of staff made our stay uncomfortable »

Providing free shuttle busses, yet such busses never arriving was frustrating and time consuming. Once is understandable, yet twice and waiting for a taxi is ridiculous. Instead of arriving in time to certain locations, we arrived 30-40 minuets late. Staff was exceptional and helpful, apart from one staff member, who's comments made me feel uncomfortable and unsafe.

AccorHotels certified review
Sasiphorn T. Friends - 22/06/2017
« First time in Hoi An »

Room is Clean,Comfort,Staff is friendly. The hotel has shuttel bus to Old town&Beach. But I'm stay in 5 Floors internet wifi is very bad. You should repair it.

AccorHotels certified review
Mr W. Couples - 21/06/2017
« Helpful staff at HoiAn Royal »

I left behind some important personal effects in the fridge at the hotel during my recent stay and would like to commend the staff who subsequently delivered it to my next hotel at Grand Mercure Danang with 5-6 hours! Thank you very much, Ms Trang and Ms Thanh Thu of Mercure HoiAn Royal!

AccorHotels certified review
Jentravels Solo - 17/06/2017
« Great value, good location and fantastic pool  »

Great stay. Location handy to everything and good shuttle service available. Rooms spacious, quiet and bed very comfortable. Breakfast buffet was ok but nothing extraordinary. Staff were both friendly and professional. The pool area is gorgeous and the only fault with my entire 3 night stay was that I had to ask on 3 different occasions to try and get some poolside food & drink service. The Accor customer service manager (unfortunately can't remember her name) was exceptional and had this matter sorted immediately. She also assisted with any language barrier at the hotel spa to ensure that I received an amazingly good massage with just the right amount of pressure. I highly recommend this hotel and look forward to staying again.

TripAdvisor certified review
Family - 16/06/2017
« Place is good... Hospitality not. »

1. Hotel could not manage to pick up from Airport, despite of prior and on arrival information, during mid night..... explains some mistake from their side, but I am not happy.. 2. Accidental packing of Laundry bag by my wife was charged VND : 50,000/- ...disgusting.. 3. Accidental breakage of washroom drinking glass, not worth, was fined by hotel and we paid VND 30,000/- for glass. Since, all these long years of visiting more than 40 countires and staying at multiple Accor group hotels, this was a worst experience, honestly....

Our hotel has responded to the review
Our hotel has responded to the review

Dear dpgaur, I hope you have received my reply by direct email. Best Regards Masayuki Kobayashi

AccorHotels certified review
Udhana Couples - 18/05/2017
« It was pleasant but could be much better  »

The staff were fantastic, especially the front house staff. Hotel it self is run down and could with a bit of maintenance. Gym equipment could be better. The room door was very noisy when opening and closing.

AccorHotels certified review
Anonymous Couples - 17/05/2017

Enjoyed the three days we stayed at the Mercure Royal Hoi An. To begin with we were in a very small room. Felt upset about this. Asked if we could move to a different room next morning which we did. Thank you. That made all the difference to our stay. The staff were all very helpful. The bathroom could be better if the shower wasn't over the bath. Must be difficult for people not so agile. Loved the pool and breakfast. One the whole we enjoyed the Mercure Royal.

AccorHotels certified review
Robert J. Solo - 15/05/2017
« Sheer Bliss »

Had a really delightful stay at the Hoi An Mercury Royal Hotel for 10 nights during May 2017. Stayed in room 506 on the fifth floor and found everything to a very high standard, room service, lovely Egyptian cotton bed linen on a comfortable bed. Kettle provided and daily provisions of tea and coffee plus two bottles of water. The Wi Fi was excellent and always full on. The Air Con was very good and easily controlled, as was the TV with a good range of international channels including the BBC world service. The bathroom was great with constant hot water from the shower and and daily top up of shampoo,soap, toothbrush and shaving kit, for all your ablution requirements. The housekeeping staff always greeted you with a cheery smile and nice conversations. Daily breakfast was nice and varied, plentiful to suit all tastes. The restaurant staff gave exceptional levels of service, including the Chef's, nothing was too much trouble for them. The restaurant staff also served at the drinks bar which is situate at one end of the room. You could take your meals and or drinks either in the restaurant or on the verandah or down below in the garden area adjacent from the swimming pool and close to the fish pond. The pool area is beautiful and very relaxing, the pool is set in marble stone and set in a quadrant which has banana and palm trees, flowers and foliage all around you with ample sun beds with parasols and side tables. The Hotel building itself is full of character and the maintenance and cleanliness regime is first class, the front entrance area is very welcoming with another small carp fish pool, and sitting out areas to the the left and right hand sides of the entrance which is ascended by a small flight of steps. The reception staff were all lovely, friendly and liked to be very helpful to all the guests, I liked them so much, I went and bought a celebration iced cake for them, to show my appreciation. During the times I spent in the pool area I had a couple of casual conservations with the Hotel general manager, Mr Masayuki Kobayashi, I noticed he lovingly attended to ensuring the gardens, flowers and carp fish etc are always well cared for and kept in pristine condition and this is why this hotel pool and relaxing garden area is unbeatable for guests to truly enjoy such beautiful surroundings. All of the staff at this hotel are a credit to the organisation, they are a great team. It is difficult to name them all by person but two in particular I must give additional praise to. When I first arrived I was met by PHUC, one of the Porters, who took my luggage to reception with me and then accompanied to my room and set the Air Con to my liking and then explained the the control buttons. He then put on the TV and showed me the list on the channel selections. Daily he would give me good advice on places of interest and was generally especially very helpful. The other person was TRANG who is one of the restaurant/ bar staff. She was such comfort to me, friendly informative chats daily. TRANG was especially helpful to me, patiently explaining the complexities of the Dong currency. I just could not get my head around fully understand the array of bank notes with various colours and thousands and thousands of zero's !! and not seeing the decimal point if I never had my spectacles on ! I was very grateful to her for this help. Because I had a long stay here and had a late flight time, the Hotel kindly extended my check out time with no additional cost, also I was given a complimentary head and shoulder massage. This was very much appreciated. I would without hesitation thoroughly recommend this hotel for all aspects of a comfortable stay, wether for business or pleasure, it's in a good location, with plenty of small shops, bars, tailors, laundry facilities etc. Thanyou Mercure Hotel Team for making my stay with you such a comfortable and memorable occasion. I am planning to return to the Mercure Hotel, same time next year with a group, or possibly in February for Vietnamese New Year celebrations (TET) which staff were telling me all about it. Thanks to you all again, Robert James 🇬🇧

TripAdvisor certified review
Couples - 14/05/2017
« decent stay at mercure hoi an »

quite a decent hotel, a little of the city centre, what we love was the free bike rental. breakfast buffet was a little disappointing, but nonetheless hoian is blessed with lots of nice local food in the ancient town. missed out on the free bike tour that was offered by the hotel, maybe you guys shld try it. wanted to book it (have to book by 10pm the previous night) , but reached hotel at 10:08pm, but staff wouldn't even try to contact the travel agent to see if we could join it the next day, we knew we were a little late in booking, but in the least the staff should try to attempt to contact them despite our repeated request and that's a bummer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeriooo, Thank you for posting your kind feedback on tripadvisor. Our complimentary bicycle tour guided by our hotel staff takes our guest to different locations every day. We hope you have another chance staying with us a little longer and allowing us to take you around every morning. Best Regards Masayuki Kobayashi

AccorHotels certified review
Johan Friends - 12/05/2017
« Fantastic stay »

The staff was so friendly and helpful at arrival. There were so many complementary services at the hotel, which where very handy, in particular the bikes. The swimming pool was paradise. The room was rather outdated though, but still had all the amenities needed and the beds were very comfortable. The only disturbing thing were the other guests who sometimes were very noisy in the hallway early in the morning.

AccorHotels certified review
Zhi C. Friends - 10/05/2017
« It doesn't match the so-called 4 stars »

Overall it is a good choice in Hoi An for its good location and kind staffs. I was too disappointed with the room condition. A strange smell is everywhere both in the lobby and in the room The air conditioner shut down every 5~10 mins that we had the worst night at the first day. How could you sleep well in a hot south east asia summer night without an air conditioner? The maintainence guy who couldn't even speak English came to the room and just restarted the air conditioner, then he said OK to me. How can I believe in him? That's what I did during the whole night. The fronter said they will arrange a new room for me, and then 5 minutes later I recieved a call again said if I had anything wrong with the air conditioner again I should contact them again. What????? You said you will change the room?????? Now are you asking me to stay at the room with a broken air conditioner? The new room is equiped with the wash basin with a strange design which is so hard to use. I was very grateful to the manger Miss Hang for her greeting on our last day. However, the overall experience was not so good.

AccorHotels certified review
Anonymous Couples - 08/05/2017

Our stay was okay. The room was comfortable and the breakfast was good. However, we were disappointed with some things. For a big hotel, the quality of the toiletries, such as the toilet paper and shampoo, was poor. Also, the service provided to guests needs improvement. We had to wait a long time to get a taxi to the old town. We understand that it was a public holiday, and taxis were scarce, but the hotel should have an agreement with a taxi company to be able to provide taxis to hotel guests when needed. Or, the hotel should have provided additional schedule for the shuttle buses because of the holiday. We commend the two bellhops (Phuc and the other one whose name I didn't get) for helping us get transportation. The ladies at the reception just told us to wait--they didn't act on looking for alternative transportation.

TripAdvisor certified review
Joe B Couples - 08/05/2017
« Comfortable hotel located only a short taxi ride from the centre of Hoi An »

Great swimming pool set in a quiet tropical garden setting. Staff were very obliging and efficent. Buffet breakfast caters for all tastes with a variety of fresh fruit on offer. A reasonably priced a la carte menu is offered in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe B, We are glad to read your comments of you enjoyed our facilities and hospitality. We will try improving our breakfast as we have just included our home made yogurt recently and planning to add more flavor. Also we try to include seasonal fresh fruit which some of then are quite unique in Asia. A la rate menu also just revised adding some Vietnamese and Asian cuisine. Hope you have another chance visiting Hoi An and would like to welcome you again. Best Regards Masayuki Kobayashi

AccorHotels certified review
Anonymous Couples - 05/05/2017

Very comfortable hotel with excellent staff

AccorHotels certified review
Anonymous Couples - 05/05/2017

Very pleasant. Spacious room with very comfortable bed. Helpful staff. A proper shower and toilet in the pool area would be a good idea! The pool and the area around it were very relaxing.

AccorHotels certified review
Anonymous Families - 03/05/2017

The worst Mecure I have ever been, i think Hoi An Mecure is ruining Accor Brand. I would not ever come back again. Hotel is old, dirty , everything is about broken, even when you try to over the draw , the handle felt out immediately.

AccorHotels certified review
Anonymous Families - 03/05/2017

Service and hotel excellent. Breakfast however not satisfactory. Actually worst breakfast I have seen at a Mercure hotel so far. Kind of spoiled the overall experience and will probably also be a drag on restaurant sales.

AccorHotels certified review
Anonymous Solo - 29/04/2017

Good facilities helpful staff

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