Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

3.5/5 799 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 6,450 reviews

Our guest reviews for Mercure Penrith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 799 reviews
John C. Friends - 17/08/2018 AccorHotels certified review
« John. »

This is a return visit. Mercure is extremely comfortable and its staff are very friendly.

Serina T. Business - 16/08/2018 AccorHotels certified review
« Great Location »

I would always stay here while in Penrith. It is the perfect location both for business and personal stays. Restaurants and Cafes close. Great facilities, clean and fabulous staff.

Tony S. Business - 16/08/2018 AccorHotels certified review
« Top Tier Hotel »

The only two things I could nitpick is when I walked into the room after checking in, the afternoon sun was blazing through the windows with the curtains open. The aircon was off and the room was hot - about 30 degrees if I recall. It's only a small thing and easily overlooked. The WiFi would not connect and I had to make a call to reception where the girl made an adjustment on my account and then it worked with no problems. The room was sparkling clean and very comfortable. Also very quiet which is good for me - after a long day at a trade show, I just want dinner and sleep. Staff were helpful although I rarely have a need to ask staff at hotels very much if it's a good hotel. And this is an excellent hotel. About my third stay here now. One thing that could be improved is a central control for lights, TV and aircon. The Arkarba Hotel in SA has this next to the bed which saves getting out of bed to adjust the aircon or turn the lights on or off. Highly recommended.

Leanne Families - 16/08/2018 AccorHotels certified review
« Hotel staff and surrounds were lovely »

Staying at Mercure Penrith was great. The staff were nice, rooms spacious and we were pleasantly surprised with the over HOTEL experience. We do however had have an issue with something else.

Anonymous Couples - 15/08/2018 AccorHotels certified review
« Convient »

Central clean

Tim S. Business - 15/08/2018 AccorHotels certified review

Excellent as usual

Lisa H. Families - 15/08/2018 AccorHotels certified review
« Not worthy of the price charged »

The staff at check in were delightful and efficient. The room seemed quite ok on first appearences however 2 problems, 1: The soap holder in the bathroom falls off the wall, so renders it useless. 2: The shower does not contain the water therefore the floor floods, making the area not only a slip hazard but uncomfortable, especially if you happen to be the second to shower. The bathmat provided is useless against this. The following morning leaving the room we found the corridors littered with all kinds of debris from other partying guests, I believe there was a wedding held there the night before, including what looked to be vomit up one wall. Whilst the behaviour of your guests is really beyond your control, it did not add to the overall level of satisfaction on our behalf. When we entered the lift we also found the railing hanging off the wall. One other thing was we gave the girl at reception our Velocity card in the evening and she was at a complete loss as to what to do with it, perhaps all reception staff should be trained in all facets of offers that your hotel provides. Overall the stay was less than ideal.

Dick Couples - 15/08/2018 AccorHotels certified review
« Mr »

Short

Leigh T. Families - 15/08/2018 AccorHotels certified review
« Terrific. Quiet and comfortable. »

Best hotel accommodation ever

Jenny Business - 15/08/2018 AccorHotels certified review
« Very pleasing »

Met my expectations

Jenny Business - 15/08/2018 AccorHotels certified review
« Great. »

I was attending a course that was being held at the Panthers Club so staying at the Mecure made it very easy to access the club.

Merril T. Friends - 15/08/2018 AccorHotels certified review
« Easy & comfortable »

It was great check in was quick .. Room clean & modern it is very convenient having the club next door for dinner .. overall very satisfied

Beck B. Couples - 15/08/2018 AccorHotels certified review
« Quiet »

I've stated at the Mercure before but this time especially we had a quiet room which was roomy.

Business - 15/08/2018 TripAdvisor review
« Great renovated rooms and friendly service »

The renovated rooms at this hotel are great and the reception staff are always helpful. Free parking and right next door to Panthers RL club and lots of other restaurants in walking distance. Always good value and relaxing. Ask for a Mercure Panthers membership card at reception to get meal discounts at the club.

Mr I. B. Couples - 14/08/2018 AccorHotels certified review
« Love it always »

Always enjoy staying there, quite ,relaxing and comfortable.

Sarah Solo - 14/08/2018 AccorHotels certified review
« Would come back »

I booked this on the day as it was my Nan's funeral and I didn't feel like going home. The staff were friendly and efficient. The room was clean and tidy. You could hear a bit of noise from the rooms beside me in the morning so it didn't seem like the walls were that thick but I was awake anyway so it wasn't really an issue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah O., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Deepest sympathy regarding your Nan. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Couples - 14/08/2018 AccorHotels certified review
« Quite good no issues »

No issues staff were helpful

Brett Families - 14/08/2018 AccorHotels certified review
« Excellent »

From the moment we entered the staff were friendly and well organised, nothing was a problem...well done..

Anonymous Couples - 14/08/2018 AccorHotels certified review

Noisy, No parking, bird poo over my car, construction site next to our room.

Anonymous Business - 14/08/2018 AccorHotels certified review
« Comfortable and tidy »

The hotel room was nice and clean. Comfy bed but pillows were either too hard or too soft. The room was a bit noisy on the Saturday night from noise outside and in the corridor. I wanted to order room service, but my course didn't finish until 9pm so it was too late which was very disappointing. Limited mini bar too :( The room was ok for my stay though, I was at a course at the panthers so I just wanted somewhere close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Selena M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your feedback about dining and minibar options. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

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