Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

4.0/5 77 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 7,078 reviews

Our guest reviews for Mercure Penrith

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 77 reviews
Michelle R. Friends - 04/12/2018 AccorHotels certified review
« Catch up with friends for a concert »

Stay was ok, room was comfortable but we were not happy that being Accor members that we were shoved down on the bottom floor almost underground for our stay. So much for Accor loyalty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle R., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

M. Friends - 04/12/2018 AccorHotels certified review
« Comfortable »

I stay at Penrith Mercure on a regular basis due to the proximity of it to the Sydney International Regatta Centre No shower cap this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystin M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will talk to the housekeeping girls regarding the shower cap. There was a drink on your account did you have this? if not I can refund this for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Rob B. Couples - 04/12/2018 AccorHotels certified review
« Mr »

Very enjoyable even with the renovation going on

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob B., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Mrs A. U. Couples - 04/12/2018 AccorHotels certified review
« Concert trip »

Very happy to start with, this soon turned to disappointment! When I arrived I advised reception that I would finalising my account with cash, I did this just prior to departing. You can imagine the displeasure when I noticed that my credit card had also been accessed for payment as well, meaning I’ve paid twice. When I contacted the accommodation and questioned the reason for this, I was advised the payment had been taken from my account before I’d made the cash payment in fact within minutes of each other. My account had been accessed at 09:23 and I departed paying in cash before doing so around 09:30. I was advised it was an oversight and the money would be released within 7 days. This should never had happened especially when I originally advised reception when I arrived that I’d be paying with cash. My credit card should not have been accessed for payment in the first place. I can assure I’m not happy with incident and will think twice before ever stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette U., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

T Business - 03/12/2018 AccorHotels certified review
« Fine for Work Stay »

The hotel was fine, the staff were great and very attentive and helpful. There was some building works happening at the time which was annoying during the day and didn't make the entrance inviting, but other than that, which will make the hotel better in time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tara A., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our renovations are due to be completed in early next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Michael Friends - 03/12/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael L., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sorry about the renovation noise we are expected to be finished on the public areas early next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Grant Business - 03/12/2018 AccorHotels certified review
« Great new refurbed accomodation »

Great new confy beds, super clean, immiculate bathrooms, and new everything ! Great staff and professional intertactions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant Henry B., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Business - 03/12/2018 AccorHotels certified review
« Very good »

Staff were very helpful, room was good will excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lelio R., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Maree M. Couples - 03/12/2018 AccorHotels certified review

We love how big the room was and how comfortable the bed was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maree & Stephen M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Pramod T. Business - 03/12/2018 AccorHotels certified review
« Good »

I can say that overall experience was good, except few things. I have asked room service to look into the issue in my room, but there was no positive revert, even they didn't had any other room available at that moment. Not a big deal for me, I managed that. Great view, near by locations, Breakfast.. enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pramod T., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Georgette Couples - 03/12/2018 AccorHotels certified review
« PLEASANT PENRITH STAY »

WE STAYED DURING YOUR RENOVATIONS BUT DID NOT FEEL INCONVENIENCED AS THE STAFF WERE VERY ACCOMMODATING. THE ROOM WAS SPACIOUS AND THE BED(S) WERE COMFORTABLE. VERY HANDY LOCATION(NEXT TO PENRITH LEAGUES). THIS WAS THE FIRST TIME I HAVE STAYED AT MERCURE PENRITH BUT I HOPE TO RETURN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet S., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Ben Business - 02/12/2018 AccorHotels certified review
« Comfortable »

Room was clean and comfortable. Staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben S., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

R. Business - 02/12/2018 AccorHotels certified review
« Met my expectations. »

Great location with choice of charge-back restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mehmet R., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Darien C. Friends - 02/12/2018 AccorHotels certified review
« The overall experience was really good. »

The reception staff were efficient and very friendly (even holding our bags on checkout so we could have brunch at Panthers). The room was really nice and had everything we needed. My friend and I were there for a wedding, so it was a positive visit. Only negative was all the construction at the front door, really dusty and noisy, but I'm sure, necessary. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darien C., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry about our lobby renovations we are due to have stage one finished before Christmas and stage two by early next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Graham Business - 02/12/2018 AccorHotels certified review

Checking in and out was easy, to have my room key personalised and a bottle of water in the room was sensational and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham P., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Friends - 01/12/2018 AccorHotels certified review

Experience was fine except for the first day not being amicable to refund me one night on one room even though we booked multiple rooms for multiple days That was greedy by the hotel and I know the hotel could have sold that room easily because it was a huge event that weekend ...so that was POOR business accumen by the hotel and management, the rest was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon F., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will look into your booking and see what has happened. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Justin P. Business - 01/12/2018 AccorHotels certified review
« Disappointing »

Disappointing. Charged >$300 per night for a room that doesn’t even have a bottle of water in the mini bar and to top it off during renovations didn’t have a bar or lounge to sit in to wait for other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin P., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Business - 01/12/2018 AccorHotels certified review
« Poker Face »

My stay was paid for by my work. When I checked in I confirmed that breakfast was covered. Unfortunately when I and all my colleagues went to Panthers for breakfast none of our rooms were listed so all of the breakfasts had to be charged back to the rooms. Due to this oversight I am now concerned that the room may be put against my credit card rather than charged to my employer. I also did not receive a receipt upon check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Breakfast was included by the company but needed to be charged back to the Hotel account. Sorry this should of been communicated to your group on check in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Lisa Couples - 30/11/2018 AccorHotels certified review
« Very comfortable »

We really enjoyed staying here. The room was clean and roomy. Renovations were happening downstairs but didn't affect our stay. The reception staff were amazing. If there was a negative it was there weren't enough teabags in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa S., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Veronica Solo - 30/11/2018 AccorHotels certified review
« Comfortable »

Room was modern and clean. Bed very comfortable I would have liked some Green Tea in the room, as I do not drink Black Tea, but did enjoy the complimentary biscuits

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica A., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time please ask the girls and we will happily provide you with some green tea. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

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