Mercure Penrith

Excellent as usual

The staff at check in were delightful and efficient. The room seemed quite ok on first appearences however 2 problems, 1: The soap holder in the bathroom falls off the wall, so renders it useless. 2: The shower does not contain the water therefore the floor floods, making the area not only a slip hazard but uncomfortable, especially if you happen to be the second to shower. The bathmat provided is useless against this. The following morning leaving the room we found the corridors littered with all kinds of debris from other partying guests, I believe there was a wedding held there the night before, including what looked to be vomit up one wall. Whilst the behaviour of your guests is really beyond your control, it did not add to the overall level of satisfaction on our behalf. When we entered the lift we also found the railing hanging off the wall. One other thing was we gave the girl at reception our Velocity card in the evening and she was at a complete loss as to what to do with it, perhaps all reception staff should be trained in all facets of offers that your hotel provides. Overall the stay was less than ideal.

Short

Best hotel accommodation ever

Met my expectations

I was attending a course that was being held at the Panthers Club so staying at the Mecure made it very easy to access the club.

It was great check in was quick .. Room clean & modern it is very convenient having the club next door for dinner .. overall very satisfied

I've stated at the Mercure before but this time especially we had a quiet room which was roomy.

Always enjoy staying there, quite ,relaxing and comfortable.

I booked this on the day as it was my Nan's funeral and I didn't feel like going home. The staff were friendly and efficient. The room was clean and tidy. You could hear a bit of noise from the rooms beside me in the morning so it didn't seem like the walls were that thick but I was awake anyway so it wasn't really an issue

No issues staff were helpful

From the moment we entered the staff were friendly and well organised, nothing was a problem...well done..

Noisy, No parking, bird poo over my car, construction site next to our room.

The hotel room was nice and clean. Comfy bed but pillows were either too hard or too soft. The room was a bit noisy on the Saturday night from noise outside and in the corridor. I wanted to order room service, but my course didn't finish until 9pm so it was too late which was very disappointing. Limited mini bar too :( The room was ok for my stay though, I was at a course at the panthers so I just wanted somewhere close by.