Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

3.5/5 815 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 6,794 reviews

Our guest reviews for Mercure Penrith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 815 reviews
Sue62d Couples - 17/10/2018 TripAdvisor review
« Susan Davies »

Room was clean, the bed was comfortable, plenty of room, nice big bathroom but would have like to have stayed on a higher floor with a better view and it seem like we were along way from the front of the club.

Kerry L. Solo - 15/10/2018 AccorHotels certified review
« Convenient and very comfortable »

Staff were great, room was generous and comfortable - a great place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry L., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Families - 15/10/2018 AccorHotels certified review

comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith C., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Cathy Couples - 15/10/2018 AccorHotels certified review
« Staff were so helpful and lovely all the time. Room was immaculate. Everything was great »

We were treated so well by all staff, no question too silly. The room was fresh and immaculate. We had a lovely time staying there. Thanks heaps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Rob M. Families - 15/10/2018 AccorHotels certified review
« Nice room »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Business - 15/10/2018 AccorHotels certified review

Location of hotel is great. Staff very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Carmel L. Couples - 15/10/2018 AccorHotels certified review
« Great upgrade due to Accor membership »

The room was lovely, clean and new. The bed was super comfy and we hope to stay again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel L., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Lyn F. Couples - 15/10/2018 AccorHotels certified review
« Enjoyable »

Relaxing and enjoyable within a great precinct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn F., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Business - 15/10/2018 AccorHotels certified review
« Very happy, hotel was great »

Great, no fuss, good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce T., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Brian M. Business - 15/10/2018 AccorHotels certified review
« The same old issues »

Staff were excellent, room was excellent. I have stayed there many nights this year, I suspect over 20 and your establishment continues to ignore my Accor club membership when it comes to issuing points for stays. It seems the only way I can get points is to complain. Stayed there this month (October) and no recognition AGAIN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian M., Please let me express my sincerest apologies, you have informed me about your points previously I was not as vigilant on the last stay as I said I would be on the previous stay. I have made a profile note on your booking to double check your points on your check out of every stay. I am sincerely sorry. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Q6253VDchris Business - 15/10/2018 TripAdvisor review
« mercure panthers »

Always stay at the Mercure Panthers...service is always friendly....Rooms tidy and prices are competitivei roam around the Sydney metro for 3 days every month on business and always stay here...Highly recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your lovely feedback regarding your recent stay at the Mercure Penrith, we are thrilled you enjoyed your stay. Our team are looking forward to welcoming you back next month. Warm regards Kellie

Ash Business - 14/10/2018 AccorHotels certified review
« Awesome »

Awesome hotel staff was amazing food was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley Y., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

M. C. Families - 14/10/2018 AccorHotels certified review
« Room being renovated during stay »

Staff were friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. M., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Tony Business - 14/10/2018 AccorHotels certified review
« Very good. Clean. »

Very good. Clean good sized room. Some undercover parking would top it off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your feedback about the parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Bronwen Business - 14/10/2018 AccorHotels certified review
« friendly and efficient reception staff make the stay pleasant from the start »

Work trip. This is a comfortable place to stay. Just have to get there earlier and use the gym. The room is comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwen W., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Faye Families - 13/10/2018 AccorHotels certified review
« Very enjoyable »

I came down to take my granddaughter shopping for her 13’th birthday and when I came down to Penrith I always stay at your hotel as it is always a great place to stay, staff are always very friendly and helpful. This time they were so fantastic they put some balloons, small box of chocolates and a card for my granddaughter it was a lovely thought and very much appreciated that the staff would do that. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faye W., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your granddaughter had a great birthday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Barry Business - 13/10/2018 AccorHotels certified review
« Great staff and service »

Fantastic! Special mention of Julie on reception. So professional and capable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry F., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will make sure I share this with Julie, thank you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Frank S. Couples - 12/10/2018 AccorHotels certified review
« Clean and quiet »

A slight mixup at check in. This email address is used by Frank S. not Adam S. who was also staying at the hotel at the same time. Could you please adjust your records

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank S., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will get our system records updated sorry about the name mix up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Barbara M. Friends - 12/10/2018 AccorHotels certified review
« Room was ok although smelt paint »

Our overnight stay was satisfactory we were disappointed not to have undercover parking. The hall carpets need replacing they looedk very worn & shabby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara m., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our carpets are being replaced from tomorrow and we have started painting our hallways and public areas to make these as beautiful as our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Helen Friends - 12/10/2018 AccorHotels certified review
« Very pleasant experience. »

Rooms are comfortable, clean, light and airy. I slept very well. Staff are very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maree O., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

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