Mercure Penrith

Due to renovation, we had a room change eith a loud AC on the outside, the staff member heard it when coming into thevroom and relicated us. Queen bed but quiet, missing some amenities

Loved our stay being so close to Panthers, for food, drinks and entertainment and of course the footy if it was on at Pepper Stadium. Had a great sle. Didn't want to leave!

We had a very comfortable stay. The reception staff were very friendly as were housekeeping. The barman however was very short and not over friendly, however we did really enjoy our stay.

Everyone was friendly enough but there was nothing exceptional about the stay. The rooms are very old fashioned looking..quite drab. It was inexpensive but it 'felt' cheap.

Reception staff very polite and helpful. Rooms clean and tidy. My only complaint is the noisy air conditioning, which is not so noticeable during the daytime but of a night it sounds like a steam train running through the room. The only way we were able to get an undisturbed sleep was to turn the air conditioning off at night. This was my only complaint.

Friendly staff. Oversight on paying twice for stay quickly corrected. Buffet breakfast was excellent. Rooms however are showing their age and in desperate need of a refurbish. Novotel at Rooty Hill provides a better room at a similar cost and if I was to choose between the two, I'd stay at Rooty Hill.

All good & amazing check in & checkout could teach a lot of hotels how friendly reception staff can be.

It was good. I was attending a corporate function at the Pathers game so the venue was chosen on location only. For my needs that night, the location was perfect.

The stay was pleasant, the room was clean and serviceable, staff were helpful and most importantly the bed was comfy. The view was of carparks etc but there is not much the hotel can do about that, the verandah planterboxes were just full of weeds, and we were on 5th floor and the water pressure was poor which meant the double spa took a long time to fill - 1st world problems :)

We had a comfortable and quiet night's rest. The room clean and tidy, the staff were friendly and the facilities fine given the proximity to the Panthers Club.

There were a lot of kids running around and the staff seemed very busy and a bit stressed. The barman was very friendly and helpful.

The staff were very friendly on both arrival and departure. Our room was very clean and comfortable. Therr was only a compliant in relation to the uae of the spa...the water pressure was very poor and extremely slow to fill so the experience of having to fill the spa was a liitle lost....to expedite the filling of the dpa had to also run the shower then i was very concerned about the stream that mat set off the smoke alarm. The other little concern was early morning noises luike people dropping buckets waking me from my sleep.

Very expensive

Very warm welcome at reception and great service over the trip

Great checkin, lovely clean room, a little dated though. nice view to the mountains. Good wifi. Great room clean on second day with towel animal on bed which pleased my grandson. Thanks to Olga!