Mercure Penrith 4 stars

Name: Mercure Penrith
Address: Panther Place, PENRITH, 2750, AUSTRALIA
Telephone: (+61)2/47217700
Rating: 3.8

4.0/5

131 reviews

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+ 18 Services

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Mercure Penrith

Mid-scale hotel for business trips or leisure

Feel welcome staying with us! h9877@accor.com - 02 4721 7700

Andrew Hills, Hotel Manager

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. The hotel has 222 rooms featuring flat-screen TVs, cable TV, air-conditioning, WIFI Internet access. Additional facilities include a gym, outdoor swimming pool, BBQ area and parking.

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. Attractions include Sydney's Wet'N'Wild, Indoor Skydiving and white water rafting.

Hotel extras

Enjoy Nightlife & Theatres
Abundance of Adventure Attractions
Adjoining Conference Centre
Near Speciality shopping
Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

Breakfast
1 bar(s)
Room service
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Penrith

Panther Place
2750
penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY AIRPORT At 85km / 52 miles
By train
PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Standard Queen Room

Max. number of persons: 3
Area: From 24m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Double Double

Max. number of persons: 4
Area: From 24m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Room

Max. number of persons: 2
Area: From 24m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Room

Max. number of persons: 2
Area: From 24m²
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Family Room

Max. number of persons: 4
Area: From 32m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Family Room

Max. number of persons: 4
Area: From 32m²
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Suite

Max. number of persons: 2
Area: From 36m²
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Suite

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Evening

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Great location

Farah N. Friends - 07/11/2019 Confirmed reviews AccorHotels

Awesome 3 nights stay for 3 adult. Buffet breakfast deal was amazing and lovely staff during breakfast. the staff that checked us in was not helpful at all. Did not provide any info on breakfast, restaurants, pool, malls etc.

Dear Ms N., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Relaxing and enjoyable

Lyn R. Couples - 07/11/2019 Confirmed reviews AccorHotels

Rooms clean and modern! Safe in room didn’t work! Our bed was very hard! Staff were all friendly and professional! Room was quiet! Very relaxing and loved the fact it was attached to panthers!Didnt need to leave the site!

Dear Iain L., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team and also follow up in regards to the safe. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great stay that was comfortable and convenient

Steven H. Families - 06/11/2019 Confirmed reviews AccorHotels

We loved staying in the 2 room hotel . The kids enjoyed having their own space with their own tv etc . The rooms were very spacious and comfortable. The hotel conveniently located next to panthers entertainment

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Best Option in Penrith

Robyn Families - 06/11/2019 Confirmed reviews AccorHotels

We often stay at the Mercure Penrith for short stays to attend rowing regattas and it is always a good stay for what it is. The rooms have recently been revamped and are clean and have everything in them you need. The hotel staff are always friendly and helpful. The hotel is also connected to the Penrith panthers club which would have to be one of the nicest and largest clubs I have been to.... it's huge and there is a lot to do with a huge selection of restaurants. Join the club for only $5 and get direct access from the hotel to the club and get discounted drinks.... The only issue we had on our last stay was that our wifi in the room did not work - but we were barely there so it was not a huge issue for us.

Dear Ms H., I very much appreciate your comments regarding your most recent stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also look into the wifi to ensure is working correctly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Okay

Molesi Couples - 05/11/2019 Confirmed reviews AccorHotels

We found a fillet fish from MacDonald left top shelf were the iron was, I have a photo and video of cockroach in the shower and you could improve with the balcony lot of spider web everywhere my wife couldn’t sit outside because of it but everything else was good

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the room and the cleanliness and have certainly addressed this with Houskeeeping and the maid that serviced this room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and please contact myself next time you are planning a visit to Penrith and I will ensure you are well looked after. I can be contacted personally on 04… or An… Regards, Andrew Hills General Manager

Was fantastic

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels

Very happy.

Dear Ms S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Unexpected

Mark P. Couples - 05/11/2019 Confirmed reviews AccorHotels

The experience was unexpected, from the welcome greeting to leaving-staff we very attentive and willing to help in anyway.

Dear Mr P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

welcoming.

Amanda Couples - 04/11/2019 Confirmed reviews AccorHotels

From the moment of check in I felt very welcome, it was an easy check in, very quick but I never felt rushed at all - the lady I delt with was fantastic. Definatly appreciated the congratulation gifts in our room, every request was catered for. The only exception was upon check out the next day, I felt the lady was rude, quick to get me out, didn't ask me how my stay was, cold demenor.

Dear Ms N., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

very clean, friendly and professional staff.

Michelle Solo - 04/11/2019 Confirmed reviews AccorHotels

my stay was very welcoming, and felt i belonged could not complain about the service and the professional manner of the staff. I would definately recommend to my family and friends, and i would definately stay again.

Dear Ms D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Mrs

Marion P. Couples - 04/11/2019 Confirmed reviews AccorHotels

very comfortable

Dear Ms P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

dissapointing

Stephen I. Couples - 04/11/2019 Confirmed reviews AccorHotels

no undercover parking, no disabled parking available, had to buy a penrith panthers card to use a short cut to the club. When I got to the door for the shortcut it opened with the door card for my room. No water in the room, inadequate toiletries in the room, no complimentary toothpaste, one bath towel was dirty and grimy despite being rolled for guest use. Had to pay for bottled water for the room, air conditioning difficult to work. Shortcut back to the Hotel closed when trying to return to room, not given advanced notification of this.

Dear Mr i., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments throughout your stay and will be sure to follow these up. Just to clarify your room key opened the door through to the club is because you are now a member, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Fantastic

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

The staff were welcoming, I requested if possible to have good luck signs to be up as my students were playing in the State Basketball Finals. Good luck signs were up upon our arrival which was exciting for my boys. The venue location was fantastic and the hotel was very clean.

Very happy

Christie Business - 03/11/2019 Confirmed reviews AccorHotels

Great stay, no problems with the exception of the far lift being out of order on the Thursday morning.

Sick for a week after staying there

Will Business - 03/11/2019 Confirmed reviews AccorHotels

I ended up getting sick for over a week through bugs distributed by the air conditioning system, I know I wasn't the only one as another friend in a different room also contracted the same symptoms.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to you becoming unwell. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope this will not deter you from trying other Mercure Hotels again in the future. Regards, Andrew Hills General Manager

Everything ran smoothly

Anonymous Couples - 03/11/2019 Confirmed reviews AccorHotels

We on,y stayed one night and we were happy with our room etc. staff were very friendly and helpful.

Dear Ms W., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Comfortable stay

M Families - 03/11/2019 Confirmed reviews AccorHotels

Suffice and just what we needed

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Would be better if there was a restaurant in the motel

Anonymous Families - 03/11/2019 Confirmed reviews AccorHotels

Due to overcrowding the wait times for meals was lengthy. This was so inconvenient. I understand that room service is available, but not to multiple people. Missed 2 planned meals with a large family group, due to wait times. We left and went to the local hotel. Room was clean and spacious, although I could hear the person in the next room singing and playing music at 4am.

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the delays in the restaurant and understand Panthers can get crowded at certain times. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that the dining arrangements would not discourage you from staying again. Regards, Andrew Hills General Manager

2 night stay

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels

Very comfortable

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Very clean & staff very helpful.

Pam J. Couples - 03/11/2019 Confirmed reviews AccorHotels

Our overall experience was very good, if I had to comment on anything it would be the aircon seemed to be very cold, even after altering the temperature.

Dear Ms J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great

Gerald R. Business - 02/11/2019 Confirmed reviews AccorHotels

Everything great; staff is very friendly and helpful

Dear Mr R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

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