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Mercure Penrith 4 stars

TripAdvisor rating 4.0/5 116 reviews
Mercure Penrith
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+ 18 Services
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Room 1

Number of guests
Children's age
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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Near Speciality shopping

  • Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Penrith

Panther Place
2750
penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY AIRPORT At 85km / 52 miles

  • By train

    PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodations

Standard Queen Room

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Double Double

  • Max. number of persons: 4
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Family Room

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King Suite

  • Max. number of persons: 2
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King Suite

  • Max. number of persons: 2
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Penrith

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,375 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

116 reviews

Not the best

Customer review rating 4.2/5

Andrew Couples - 13/08/2019 AccorHotels review

I ended up checking out at 2am, the front reception staff treated my girlfriend like she was a prostitute because she grabbed a key afterwards as I had a meeting I had to attend. The guy at the front desk with a goatee needs some training on how to treat guest. I will not stay here again.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be sure to follow up in regards to your comments about the team member on the Front Desk. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and please pass on my apologies to your girlfriend. Regards, Andrew Hills General Manager

Pleasant stay close to facilities

Customer review rating 4.2/5

Margie J. Business - 13/08/2019 AccorHotels review

Very comfortable, clean room with plenty of space. Comfortable bed, good shower - many dining options close by. Good coffee and delectable cakes in the relaxed reception/bar area, served by friendly staff. We were attending an expo at Panthers grounds an easy walk away.

Dear Ms J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager
Customer review rating 4.2/5

Anonymous Families - 13/08/2019 AccorHotels review

Pleasant staff, clean rooms and amenities. Could install hand towel rack in bathrooms.

Dear Ms G., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Overnight break

Customer review rating 4.2/5

Anonymous Friends - 12/08/2019 AccorHotels review

Quick overnight stay but the room was wonderful, warm and comfortable. The staff were welcoming and friendly and our $1 buffet breakfast was great. The many options around the hotel for dinner were great too.

Dear Ms H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Disappointing

Customer review rating 4.2/5

Michelle H. Families - 12/08/2019 AccorHotels review

Extremely disappointed to wake up in the morning and realised i had slept on stained/dirty sheets.

Dear Ms H., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comment in regards to the linen and certainly addressing this with Housekeeping and the attendant that serviced this room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and if you are planning a return visit to Penrith please contact myself personally on 04… or An… and I will ensure you are well looked after. Regards, Andrew Hills General Manager

Very pleasant stay

Customer review rating 4.2/5

Houstonaussie Families - 12/08/2019 AccorHotels review

Our queen + two single bed room was spacious and comfortable. The wall between the beds gave the queen a nice separation and privacy. The bathroom was large, however, the bench space was limited given the size of the room. A bench at the end of the shower would be useful. Thee room lacked fold-out suitcase holders, so we were left with having to use the desk and lounge to store our luggage at a usable height. Staff were very nice, and the Panthers breakfast was of a high quality.

Dear Jo T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Mr

Customer review rating 4.2/5

Mark D. Couples - 12/08/2019 AccorHotels review

Staff were great fridge was to small had to load our own bags from the car to a trolley while staff watched than commented how well I handled the trolley

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be sure to share your feedback with the Front Desk as clearly could have assisted you with your bags if needed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

A comfortable and relaxing stay with nothing missing from a overnight stay for business.

Customer review rating 4.2/5

Anonymous Business - 12/08/2019 AccorHotels review

It was relaxing and I wanted for nothing additional.

Dear Mr M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager
Customer review rating 4.2/5

Michael B. Couples - 12/08/2019 AccorHotels review

Roomy with a very comfortable bed, great shower and bathroom all added up to an enjoyable stay

Dear Mr B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Horrible place with horrible staff

Customer review rating 4.2/5

Helen &. M. Families - 12/08/2019 AccorHotels review

From rude person on check in to uninformed about what we had included, no silver status acknowledgment for drinks internet or even details about breakfast (which wasn’t pleasant either) and to cap it off no access to club even adding access to card and not being told the doors were closed right after we activated it was like a funny joke to have us walk down the corridor only to find the door inaccessible after 10pm... again not advised, just that we had to be members and it would be fine... Accor is our favourite brand, but this is one location we won’t be back to!

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Penrith in particular loyalty members. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your feedback in regards to the team and loyalty recognition and will be sure to address this with them. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns. Regards, Andrew Hills General Manager

Last minute stay at Mercure Penrith

Customer review rating 4.2/5

Sharon L. Couples - 12/08/2019 AccorHotels review

Our room was on the ground floor which was very private and we did not experience any noise at all. We were disappointed there is not a Restaurant just a Cafe in the lobby. At night we had to walk the long way around to Penrith Panthers not easy access from the Mercure. We then opted for the Outback Steakhouse a short walk from the Motel. Breakfast was in Panthers but did not accept Accor Membership so no discount for Breakfast. Felt being an Accor member was not important.

Dear Ms D L., I very much appreciate your comments regarding your stay at the Mercure Penrith. I have taken on board your comments in regards to the Accor membership, unfortunately the restaurants in the precinct offer the discount to our loyalty members. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

exerlance

Customer review rating 4.2/5

Andrew J. Business - 12/08/2019 AccorHotels review

nice presentable people and very clean rooms

Dear Mr J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good.

Customer review rating 4.2/5

Rachel Families - 11/08/2019 AccorHotels review

Positive: Easy sign in. Good parking. Neat room. Negative: Shower wasnt overly clean, tissue box was empty and doona didn't have a cover on the bed.

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team in particular Housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager
Customer review rating 4.2/5

Garry S. Solo - 11/08/2019 AccorHotels review

Easy, relaxed and comfortable.

Dear Mr S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great service, nice clean rooms. Very affordable.

Customer review rating 4.2/5

Alison C. Families - 10/08/2019 AccorHotels review

Was way too short. Loved the room layout, we had a family room. Awesome comfy beds. Great bathroom. Facilities were great. 10/10

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great except for messup with payment

Customer review rating 4.2/5

Anonymous Solo - 10/08/2019 AccorHotels review

The room was excellent and quiet and, for the most part, the service was excellent. I was initially overcharged but that was corrected promptly without hassles. Sadly when I checked out, I was charged again the amount of the overcharge. This was corrected after I emailed the hotel and Samantha was very helpful, but the overall experience left a bad taste. Also, on Thursday evening I tried repeatedly to contact room service, but was unsuccessful - the phone was either unanswered or engaged. I decided to go elsewhere for dinner.

Dear Dalice T., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comment in regards to billing and will be sure to follow this up with the Front Desk. I will also share your feedback with Panthers who service food & beverage in the complex including Room Service. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

fantastic as usual

Customer review rating 4.2/5

Douglas C. Couples - 10/08/2019 AccorHotels review

Always feel so welcome there with such friendly staff and spotless rooms

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Room not serviced properly

Customer review rating 4.2/5

Anonymous Business - 09/08/2019 AccorHotels review

The staff at reception were wonderful .... housekeeping not so great

Dear Ms M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Not enough members parking access keys not working

Customer review rating 4.2/5

Nfp Couples - 09/08/2019 AccorHotels review

Mostly good but not a good plumbing arrangement in the shower toilet area

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

mrs P.

Customer review rating 4.2/5

Ly… Friends - 08/08/2019 AccorHotels review

it was pleasant stay for my mums birthday

Dear Ms P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager
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