Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

3.5/5 790 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 6,255 reviews

Our guest reviews for Mercure Penrith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 790 reviews
Sue Couples - 16/07/2018 AccorHotels certified review
« Comfortable room and good stay »

Our room was great and overall we were happy. We both had lots of issues trying to use the wifi though and I could not get my computer or phone to connect. My husband rang for assistance and we really did not get much help.

Anonymous Families - 15/07/2018 AccorHotels certified review

lovely and helpful staff

Aaaaa Business - 14/07/2018 AccorHotels certified review
« Extremely noisy aircon »

For the price I paid to be placed in a disabled room was an insult

Dwayne M. Business - 14/07/2018 AccorHotels certified review
« Great stay, Highly recommended »

High standard of accommodation, quality rooms and great service by all staff.

Anonymous Couples - 14/07/2018 AccorHotels certified review

Easy and enjoyable

Sandra P Family - 14/07/2018 TripAdvisor review
« friendly »

On arriving we were met with with friendly staff who made us feel very welcome, the room was spacious, warm and comfortable.anything we needed was there and nothing was too much trouble, staff were always smiling

Catherine Families - 13/07/2018 AccorHotels certified review
« Pleasant stay, nice room comfortable bed »

Was a pleasant stay, we stayed in a room that has recently been renovated and although the decor was nice the finishings were a bit rough. There was a gap between the new carpet and skirting near the door and it wasnt finished off very well. The bed was comfortable and the room was clean. Only stayed here because we received a discount otherwise it is too expensive for what you get. The breakfast was nothing fancy but did the job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Mrs K. B. Couples - 13/07/2018 AccorHotels certified review
« Horrible ! We had noisy neighbors »

Room next door had people coming & going all night ! Very dissapointed as we have stayed with u many times ! There was a filthy face washer left under the sink behind where towels are kept it looked like it was poo on it !! I told ur staff at check out because I didn’t want any one thinking we did it ! Or the next people in the room seeing it ! The saddest think was we were away for our birthday weekend ! I never complain but feel if you are doing a survey it might help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen B., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Sandra P. Families - 13/07/2018 AccorHotels certified review
« super cosy »

very friendly staff, very comfy rooms, had a lovely time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra p., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Family - 13/07/2018 TripAdvisor review
« Excellent »

Had to stay for business and brought family with me. Great stay, staff were excellent. Had issues with the room keys and door lock. Staff were great and sorted the issues with no fuss. Meals where great and room service excellent and with value. Stayed many times and will continue to. Recommended for sure.

Heather Business - 12/07/2018 AccorHotels certified review
« Great stay as usual »

Late check in was a blessing as we arrived around midnight and staff we pleasant even though the hour was late. We had an additional guest with us which was last minute and this was handled quickly and efficiently.

Family - 12/07/2018 TripAdvisor review
« Nice comfortable hotel »

We stayed three nights while visiting family in the region. Only booked Mercure because I received a discount, as it is usually too expensive for what you get. Our room had been recently renovated with new carpet etc but the finishings were a bit rough with a gap in the skirting and carpet edge near the door. The new bedhead and pictures were really nice and the bed very comfortable. The breakfast was pretty ordinary and nothing flash but it did the job. All round it was ok and served us well.

Anonymous Families - 11/07/2018 AccorHotels certified review
« Had a great time the staff were very helpful and friendly »

Very happy with the room and the staff thanks for having us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan T., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Adele M. Couples - 11/07/2018 AccorHotels certified review
« The staff were polite an helpful »

I had a great stay I would stay again but one problem was not enough champagne glasses

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele M., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will follow up about the glasses , thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Marea H. Couples - 11/07/2018 AccorHotels certified review

most enjoyable and excellent staff Very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marea H., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Short stay »

Pleasant overnight stop while travelling through.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip N., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Dee Families - 11/07/2018 AccorHotels certified review
« Very nice »

It was very nice place to stay at close to everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna W., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Couples - 11/07/2018 AccorHotels certified review

It was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elka S., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

Anonymous Families - 11/07/2018 AccorHotels certified review
« Acceptable »

I found everything to be ok. The room was large enough, the beds clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo H., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath Hotel Assistant Manager Mercure Penrith

Lynne C. Families - 10/07/2018 AccorHotels certified review
« Clean quiet and satisfying »

The reception staff were friendly the room was clean and quiet the bed was comfortable the whole experience was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynnne C., We very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Allison Armstrong Rooms Division Manager Mercure Penrith

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