Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

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3.5/5 736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 5,132 reviews

Our guest reviews for Mercure Penrith

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 736 reviews
TripAdvisor review
Family - 15/11/2017
« Waste of money »

The front of the building looked impressive.... and that's as far as it went. When you walk inside its like walking into a renovated hospital and the rooms were extremely ordinary as well. My first room had hairs on my bed sheets and so I requested another room. How this place ever got even close to 4 stars is beyond me. In the morning I was happy to be leaving! It was an absolute waste of $200 for a night and I will never stay there again.

TripAdvisor review
Family - 15/11/2017
« Wedding »

It was an easy access to the hotel, booked in quickly, friendly staff, room clean and tidy, quiet at night, close to Penrith Shopping Centre and The Panthers Leagues Club a short walk away where there was plenty of entertainment.

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Very good but disappointed that there was no restaurant at the hotel. »

I have not used my card much this year and was disappointed to find that there was no restaurant at the Hotel which i could have used 50% dining discount. Hotel was very clean, staff very good and great location.

AccorHotels certified review
Michael Families - 13/11/2017
« Great »

Very good

AccorHotels certified review
Kate Business - 13/11/2017

Very quiet, room was lovely, very well appointef & decorated

AccorHotels certified review
John T. Friends - 13/11/2017
« Friendly staff, Nice room »

Experience was good, worst part was the distance you had to take your luggage from the vehicle to the room.

AccorHotels certified review
Anonymous Couples - 13/11/2017
« Good experience »

Great experience close to entertainment

AccorHotels certified review
Anonymous Business - 12/11/2017

Was great

AccorHotels certified review
David M. Business - 12/11/2017
« It worked really well. »

Everything went to plan.

AccorHotels certified review
Tiscia S. Business - 12/11/2017
« Acceptable »

It was a bust Saturday night and so my required toothbrush was not delivered as requested but otherwise very enjoyable

AccorHotels certified review
Harry Couples - 12/11/2017
« pretty good. we would come again »

Aside from the room not being ready when we arrived all else was very good

AccorHotels certified review
Afzal Couples - 12/11/2017

The service was very good. The reason for my score of 8 is because their were no windows or a belcony for fresh air.

AccorHotels certified review
Jimmy Business - 11/11/2017
« Poor service »

I waited for 20mins at the bar to get a drink. There was only one staff member in view and that person was checking people in. There were 3 people at the bar waiting to be served with no one to serve us. Someone then eventually came out of the back office but was immediately on the phone at the desk and we were still waiting. This is not the first time this has happened. Once I stood at the check-in area for 5 mins. while the person at the desk was busy texting and didn't look up to see if anyone was there.

AccorHotels certified review
Paul A. Business - 10/11/2017
« Room was clean - »

No paper was available on the day :( Floor tiles in the shower did not have enough fall to waste, water came out of the shower Poor wall tiling There was a tear in the carpet

AccorHotels certified review
Mw Business - 09/11/2017
« Haphazard and disappointing. »

Room was ok, staff were nice, requested champagne and chocolates in the room that wasn't done, had to chase up an emailed copy of the account as it wasn't done. All in all not good enough.

AccorHotels certified review
Tracy Families - 07/11/2017
« Exceptional stay »

We have stayed at Mercure Penrith over many years. The staff have always been friendly & efficient. Our recent stay was for the Nepean triathlon. We were given a late check out which we really appreciated. Having stayed prior to renovations, it was a nice surprise to find our favourite room (448) had received a makeover. Looking forward to many more stays.

AccorHotels certified review
Douglas M. Couples - 07/11/2017
« Excellent service as always »

We booked to stay at Penrith last week for 2 nights, due to an error on my part I had to change the second night. On arrival we found that our first night had been cancelled. This was my fault as I must have confused the reservations officer. Bernadette on check in was very apologetic as the hotel was fully booked and kindly found us alternative accommodation at Norwest Novotel. No problem. On returning on the Saturday for the second night it was nice to be greeted by Bernadette and Jennifer who both gave us excellent service. I would like some recognition given to both these ladies for the professional and friendly help given to both my wife (member 30…1595) and myself. Thank you. We hope to be back soon.

AccorHotels certified review
Jenny N. Solo - 07/11/2017
« No problems »

Lovely hotel with very helpful staff

AccorHotels certified review
Travis Couples - 07/11/2017
« Great »

Room was great service was kind and overall couldn’t ask for better nights rest.

AccorHotels certified review
Julie W. Families - 06/11/2017
« REASONABLE »

The hotel is great, but I rang three times prior to booking in to ask for an early check in because we were getting married and needed the room earlier. I received a phone call at 1pm saying the room was ready. I would think a large hotel like yours would be able to get a room ready a little quicker than this.

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