Hotel - Pullman Melbourne On the Park
Pullman Hotel Pullman Hotel

Pullman Melbourne On the Park Hotel

4.0/5 1,268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Wifi - Normal speed (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 419 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide work desk
    • Telephone in bathroom
    • Pay per view channel(s)
    • Air-conditionning with individual remote
    • Wifi - Normal speed
    • Baby bed
    • Wifi - High speed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 15,785 reviews

Our guest reviews for Pullman Melbourne On the Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,268 reviews
Julie M. Couples - 09/02/2019 AccorHotels certified review
« Almost perfect! »

This was my 20th stay, so obviously my favourite Hotel in Melbourne. Great staff, location and I always feel safe and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. We always love to welcoming you back to the Hotel and we value your continue loyalty with us. Thank you for sharing your experience and hope to see you again soon! Sincerely, Giovani Sayuti Front Office Manager

Chris P. Couples - 09/02/2019 AccorHotels certified review
« Overall a great experience »

We are really greatfull for the update given to us. Had a great sleep as beds trully comfortable Staff very friendly only negative was no ice in ice tray

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay and a great night sleep. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Anonymous Couples - 09/02/2019 AccorHotels certified review
« good as always »

smooth from pulling up in the car, to driving out again. The only hiccup was waiting 30 minutes for a bucket of ice, but we were led to believe by the time the message was relayed, the computer system had gone done-hence the delay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. Our sincere apologies regarding the delay with the ice bucket to the room, I will share your feedback to the team to prevent future occurrence. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Reem N. Business - 09/02/2019 AccorHotels certified review
« will come again for sure »

loved it and staff amazing xx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovani Sayuti Front Office Manager

Granville D. C. Couples - 09/02/2019 AccorHotels certified review
« Staff were friendly and welcoming »

Stephanie McLean and DJ in the Executive Lounge were a credit to the organisation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr De C., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I am delighted to hear that you thoroughly enjoyed staying with us, positively highlighting the service you received especially from DJ and Stephanie. Thank you for sharing your experience and your continue loyalty. We look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Lisa L. Couples - 08/02/2019 AccorHotels certified review
« Lisa L. »

Comfortable, convenient, friendly and efficient! Location is great and the late night pizza on the menu was awesome! Parking was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. We appreciate your comments that highlight many positive aspects of our hotel. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Donna E. Friends - 08/02/2019 AccorHotels certified review
« Disappointed »

I didn't really enjoy the stay, the room was very pokey and I booked for 3 people and there were 2 cups, 2 glasses, 2 robes but I paid for 3 people. I mentioned something to the staff and they said that they would fix this up but it didn't happen. We also ordered Hot Chocolates through room service and they were very pricey and we only got half a cup of drink. I booked the Pullman as I thought it was a better motel than the Novotel but I was mistaken.

Wendy C. Couples - 08/02/2019 AccorHotels certified review
« Unclean room »

We stayed in 1601. We paid $315. It was my third stay. This time was very very disappointing. The room smelt bad, like mouldy carpets. We opened the window and hoped it would be better when we returned for the evening. It wasn't. We tried to open the other window and got a mouth full of dust when pulling back the curtain to find the window handle was broken anyway. It was awful smelling and too late to want to be relocated after an evening concert. There was a dirty towel with makeup on it I discovered when already showered and desperate. I used it in disgust. We asked for replacement towels from the front desk. We waited half hour and only after a call it was delivered. We went to enjoy a wine in our room and the bottle was full of sediment. We called for a replacement and was eventually provided a replacement bottle that was warm. Not quite the chilled white wine we had hoped for. The service at the bar after our concert was appalling. The woman clearly was not interested in serving us and cleaned and cleaned the bar instead of serving us. We were the only people standing there. Someone else arrived and she served them. A nice young man served us and made one of our drinks, then without telling us walked off while another man finished making the other drink. It seemed confusing. I called and passed on nearly all the feedback about our room to the front desk the night of our stay. They offered to relocate us but being about 11.30pm that was inconvenient. No other solution was offered. When checking out the young man asked about our stay, obviously there was no note put on our file as having complained. He sympathetically said that's no good and he's very sorry but fixed up our account and said goodbye. There was no communication between staff at the front desk that we were unhappy and I got sick of telling the story to people who didn't care. I honestly expected the stay had been so unpleasant we would have been offered a refund on checkout but wasn't. I'm not one to ask for such, but what i would say is if I was the hotel manager and I knew staff let guests have such a poor experience and just leave I wouldn't be happy. But anyway, here is a final attempt at offering some feedback we will see if that does any benefit. Sorry to complain I never ever write feedback like this but I felt like I stayed in a dirty room with unacceptable odours that someone should have known was not acceptable.

Sandra M. Couples - 08/02/2019 AccorHotels certified review
« Very enjoyable - Sandra »

Your staff member who assisted us on checking out, was brilliant! I was confused as to why I had to pay an extra $20 on our free night and I thought I had booked breakfast at a $30 rate. I was wrong and had confused myself with what I thought I had booked, but the staff member was brilliant and did her best to explain and show me, rather than just brushing me off, which she could of done, as I had it mixed up. Her patience made all the difference and I really appreciated her time. If I had of been brushed off, I would have gone away not understanding and been cranky with the Accor and probably not returned. It is annoying that you have to pay extra on a free night when you are not staying at a top of the range motel. But the staff member was brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us, especially with Mardi on departure on explaining the extra charges. I will share your positive feedback to the team. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Andrew Couples - 08/02/2019 AccorHotels certified review
« Brilliant »

Staff were fantastic, assisted in every way without being "in your face". Facilities of a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. I have updated your profile regarding your preference, and we will do our best to meet your request on your next stay with us. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Wendy F. Families - 08/02/2019 AccorHotels certified review
« Mrs »

Really good, we went to a concert at rod laver and being from the country it was nice to feel we could walk over to the concert and back with no hassles. We enjoyed using the pool next morning and not having to rush as our checkout was 11.am. The lady that checked us in and out was very helpful and lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us especially with our location and the service from the team members. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Rachel Couples - 08/02/2019 AccorHotels certified review
« Pretty good »

Staff were amazing, hotel was very conveniently located hence why we stayed there but the rooms certainly need updating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. We are working progressively on upgrading the different areas of the hotel and currently working on the lifts, after the successful completion of Lobby and Restaurant refurbishment. We are looking at upgrading the rooms and bathroom in the future. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Elizabeth W. Business - 08/02/2019 AccorHotels certified review
« pretty good »

they did have the wrong name for me on the welcome letter in my room. Oops Room was cleaned nicely each day I was a platinum accor member and have dropped to gold. This was because I only could travel for the first half of 2018. The second half I had to have a radical operation to remove a cancer on my kidney. So I dropped status. I have to say I did notice the difference in service. Through no fault of my own I dropped to gold. So that was interesting. Difference in level of detail and service.

S M. Business - 08/02/2019 AccorHotels certified review
« Wonderful experience »

From efficient check-in, a spotless room, the lovely Anges and her team at the restaurant, and DJ and the Lounge team, to check-out - it was a seamless experience.

Cal S. Couples - 08/02/2019 AccorHotels certified review
« Not worth the price tag »

The stay was nice and the staff were friendly, but for $500 I’d expect not to have carpet nails poking up at where it joins the tiles to the bathroom and for the shower fittings to work properly as well as the handles on the bathroom sliding door. Not to mention the work being conducted on the roof at 7am wasn’t exactly a nice way to start the day... It was still a really nice stay and a great room, just not a “5 star” $500per night room...

Deanne D. Friends - 08/02/2019 AccorHotels certified review
« Fabulous great place to stay »

Fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Bill Couples - 07/02/2019 AccorHotels certified review
« Handy stay at familiar hotel »

Dentist visit in Richmond was the perfect excuse for a short stay at the Pullman hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I am delighted to hear that you thoroughly enjoyed staying with us, we will share your positive feedback to the team. Thank you for sharing your experience and your continue loyalty. We look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Jane Business - 07/02/2019 AccorHotels certified review
« Comfortable bed, not a lot of noise, checkout was easy »

Rooms outdated a bit but otherwise comfortable for what I needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and glad to hear that you had an enjoyable stay with us. We are working progressively on upgrading the different areas of the hotel and currently working on the lifts, after the successful completion of Lobby and Restaurant refurbishment. Thank you for sharing your experience and we look forward to welcoming you back to the Hotel soon. Sincerely, Giovani Sayuti Front Office Manager

Anonymous Business - 07/02/2019 AccorHotels certified review
« Does the job - nothing special »

The facility is dated, the in room food overpriced and in a location with minimal interest around, unless you are there for the footy. There was no bottle opener, but beer in the mini bar that requires one. The bathroom is motel standard, and the iron provided in the room was broken. The cleaning of the room was poor, with rubbish from the previous guest still in the cupboard. The onsite car parking is poorly priced considering the rest of the property, you can easily park on the street for free. The king bed felt like 2 single beds put together which is not comfortable. If it wasn't a preferred company hotel, I would see very little reason to stay here. The staff were all friendly and well presented, it's just the property as a whole is poor.

Anonymous Couples - 06/02/2019 AccorHotels certified review
« A bad start that is improved by a great Manager. »

During the first part of my stay I experienced a set back that was improved with the attentive assistance from Giovani Sayuti. Giovani was very helpful & understanding. She cared to follow through with efficiency in a delightful manner.

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