Hotel - Pullman Melbourne On the Park
Pullman Hotel Pullman Hotel

Pullman Melbourne On the Park Hotel

4.0/5 1,169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • Wifi - Normal speed (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 419 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide work desk
    • Telephone in bathroom
    • Pay per view channel(s)
    • Air-conditionning with individual remote
    • Wifi - Normal speed
    • Baby bed
    • Wifi - High speed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 14,208 reviews

Our guest reviews for Pullman Melbourne On the Park

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,169 reviews
Couples - 16/08/2018 TripAdvisor review
« Great Stay Great Staff »

From our first approach to the desk to the last goodbye everything was perfect. Room not ready (early arrival), not a problem, went into the city returned and our bags were in our room with suit bags hanging in the wardrobe.

John M. Couples - 15/08/2018 AccorHotels certified review
« surprisingly good »

The redone lobby and restaurant areas are excellent as was the service and quality of food in the restaurant.As expected the room was a little tired but very clean and though near to the lift was very quiet.The hotel served our purpose very well and we shall happily return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Anonymous Business - 15/08/2018 AccorHotels certified review
« The room was dirty. »

The room was dirty, It felt like it hadn't been cleaned for a long time. The toilet never flushed. I had to flush it several times and it still left remnants in the bowl. The towels had hair and stains on them. The hallway was noisy and every movement from outside could be heard in the room. At the time I booked the room for the second night, I requested the rooms be linked. This was not organised and I had to rebook my room in the middle of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Briody , Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your comment with the relevant manager to follow up directly & to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heidi Aziz Executive Assistant to the General Manager

Family - 15/08/2018 TripAdvisor review
« Great location »

We were in Melbourne for Ballkid training so the location of the hotel was excellent! The service from every staff member we dealt with was excellent! I would definitely stay here again. The only negative I have is the room we had on the 17th floor was a little tired looking, apart from that an excellent stay!

3tem Couples - 14/08/2018 AccorHotels certified review
« Brilliant room, fabulous stay. »

We loved our room for an overnight stay. It was a last minute requirement for us to be in Melbourne. Our room was excellent with great views. The bed was super comfy and the room very well appointed. The extra space was so luxurious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, WOW! 100/100...what a score! I guess with a view from that Suite, it is pretty amazing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Carl V. L. Business - 14/08/2018 AccorHotels certified review
« We could not sleep as there was so much noice in our room. »

There was a constant whistling noise in our room & during the day it was noisy due to the work above. Will think twice before coming back.

Roslyn Families - 14/08/2018 AccorHotels certified review
« location and comfort »

Great customer service Food was good dessert buffet excellent Near mcg and a nice park Bed comfortable Clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roslyn M., We very much appreciate your comments and rating regarding your stay at the Pullman Melbourne On the Park. We also think our dessert buffet is pretty special and hope your will return soon to enjoy it again. Sincerely, Michael Middleton Reservations and Communications Manager

Anonymous Business - 14/08/2018 AccorHotels certified review

Average - this scale is due to problems experiencing administrative problems

Anonymous Friends - 14/08/2018 AccorHotels certified review

Lovely good service in all areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonya, We very much appreciate your comments and rating regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive a perfect score and the team love seeing our guests happy throughout their visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Belinda Solo - 14/08/2018 AccorHotels certified review
« A short stay, adequate clean and comfortable room. »

The room and bed were comfortable. In room tea options were average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda , Thank you for the great review of our hotel! We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Heidi Aziz Executive Assistant to the General Manager

Erin I. Business - 14/08/2018 AccorHotels certified review
« Ok but not great »

Everything was ok - the room was clean but the bathroom had a few hairs here and there and some of the wallpaper was lifting making the room look worn and old in places. The linen on the bed was nice but the pillows were terrible and the mattress too hard. Facilities were good but the hairdryer didn't work. The foyer was nice but beyond that the hotel looked a bit tired and dated. The breakfast was delicious but room service wasn't great. The staff were lovely! Best part of the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It seems that you had a pretty up and down stay, seeing and experiencing the good, the bad and the ugly; I do apologize for the latter two and will share these with the team to better improve for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Middleton Reservations and Communications Manager

David Solo - 14/08/2018 AccorHotels certified review
« Excellent service and attention to detail »

Relaxing and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and such a high rating of your stay. 90 out of 100 is great to share with the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Steven Business - 14/08/2018 AccorHotels certified review

There is always an issue of some sort during my stays. This time it was staff telling me that they would charge my flat (1% charge left) iPhone at the reception desk before I headed out for a dinner appointment - I needed to use the sat nav applicatgion.When I came down to collect it 20min later it had not been plugged in properly and was still at 1% which means I couldn't use it to navigate me to the restaurant for dinner.

Lyn M. Business - 14/08/2018 AccorHotels certified review

Largely it was really good and I will stay again. In the interests of the hotel moving from great to excellent, there were a couple of small things. I had a faulty hair dryer which I reported to the reception desk on the first morning of my stay, it had not been addressed until I called reception that night - I shouldn't have had to follow that up, particularly as it was a safety issue. Also, on the first day, when I came home at night, my breakfast dishes were still in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is a learning experience and I do apologies that failed on a couple of things during your stay. We will strive to fix these communication areas up so that your next stay with us can be a perfect 10! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Mel Families - 13/08/2018 AccorHotels certified review
« Lovely and Relaxing »

Stayed at the Pullman with my mum. Very well looked after as Mum has breast cancer and some days are good and some are bad. They gave us a lovely room on the 20th Floor with car parking included. Heidi was very helpful in organising this. The only thing was Heidi specifically put in a request to have our room ready early but unfortunately we still had to wait until 2pm (Not Heidis fault- as she did check with us if we got the check in early) anyway we got to use the Executive lounge while waiting. I didn't understand why the room was not ready as a few hotel staff did say they were Very Quiet so not a lot of check outs. Overall stay wonderful and definitely a favourite Hotel of ours and will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa H., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback and Heidi is a true 'Heartist' for the hotel so I can believe every word written. Apologies that you had to wait for your room and I can only assume they wanted to give you the best in the hotel and ensure that your stay was a great one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Hugh J. Business - 13/08/2018 AccorHotels certified review
« Comfortable and professional »

Pullman on Park is ideally located with easy access by car allowing quick access to freeways. Staff are professional and helpfull. lounge bar area is great to relax in because of it's size. One thing though, the music was too loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. You will be happy to hear (and may have seen) that the lifts are currently being replaced so hopefully next time you are with us a least one of them will be brand new and super smooth! For future reference all our Suites and a handful of other rooms in the hotel have a stand alone shower so I have added this to your profile and hopefully we can accommodate this request on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Middleton Reservations and Communications Manager

Anonymous Business - 13/08/2018 AccorHotels certified review
« Good stay for business »

Staff we friendly and professional. However, we were a large group of people to check in. It didn't appear you had a group check in procedure as everyone had to queue for a long time to get checked in. The lobby and bar were modern. Bar staff struggled with a large group and stopped serving cocktails as they couldn't meet the demand. They then decided to close the bar. The service was rushed and they also didn't appear to be able to handle large groups of people. The room was average; it looked as though it was stuck in the 90s, in stark contrast to the entrance and lobby. Hot and cold water taps in the shower were at the base near the bath. You either had to turn the cold water on first or risk being scalded if you turned the hot water on. Very impractical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have received the same feedback regarding the group check in from your colleagues and will work closer with the organizers next time to come up with a better solution. With regards to the room allocation, with KPMG taking up a good chunk of our rooms some guests would be allocated on differing floors, however I hope the view from your room of the MCG compensated a little for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Middleton Reservations and Communications Manager

C Business - 13/08/2018 AccorHotels certified review
« Pleasant one night stay »

Everyone I encountered in the hotel was lovely. From the valet to concierge, the person who took my bags to my room and Mardi at check in was lovely and helpful. The room was clean and comfortable. Yes the property has some age but I found it clean and comfortable. The restaurant however needs some work. I dined in the restaurant at both dinner and breakfast. Firstly dinner, I was greeted warmly and shown to a table - but then asked for a wine list from three separate wait staff before one was finally produced. Odd since I was seated right next to them. Staff literally could have just turned around and reached for one and handed it to me. But it was like they weren't listening. "Would you like to see a wine list?" with a "yes please" from me just to watch all three nod and walk off in another direction! Breakfast was much the same. Shown to a table, everything was pleasant. I ordered a coffee as soon as I sat down but the coffee never came. I ate my breakfast and went to pay and explained that I wouldn't be paying for my coffee as it never arrived. Staff then offered to make me one in a take away cup which I appreciated. Again they disappear. Finally coffee arrived. For the price of the restaurant and the quality of the hotel, this was like watching an episode of fawlty towers!

Amy H. Business - 13/08/2018 AccorHotels certified review

Good food, staff, lobby and gym. The rooms are very tired and the bathrooms are outdated and uncomfortable. You also need better lighting in the rooms, either too bright or too dim.

Rob H. Business - 12/08/2018 AccorHotels certified review
« Revisited »

Excellent. Thanks for the upgrade. Very pleased to hear you are getting Tesla Electric Vehicle Chargers installed. Once this has been done I will bring it to the attention of the Tesla Owners Club members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert , We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing this information about the charging station with other members , and we hope your next visit will be as pleasant as the previous one. Sincerely, Heidi Aziz Executive Assistant to the General Manager

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