Hotel - Mercure Brides-les-Bains Grand Hôtel des Thermes hotel
Mercure Hotel Mercure Hotel

Mercure Brides-les-Bains Grand Hôtel des Thermes hotel

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3.5/5 290 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 146.30 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERY
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool
  • Thermal Spa  (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00 - 22:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,188 reviews

Our guest reviews for Mercure Brides-les-Bains Grand Hôtel des Thermes hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 290 reviews
AccorHotels certified review
Peter Couples - 11/01/2018
« Very good hotel, friendly staff and great location »

Overall very good stay that met our expectations. The attention to detail in the public areas did not always meet expectations with often used crockery and glassware not being cleared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we apologize if the glassware did not seem cleaned. We will pay particular attention to it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 11/01/2018
« Very good Hotel with friendly staff »

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for choosing the Mercure Grand Hotel Brides les Bains thermal baths. and for your positive comments. All the staff are very happy to make you stay great . We hope to see you soon. regards.

AccorHotels certified review
Fethi A. Couples - 09/01/2018
« Enjoyable »

Very much liked and appreciated the warm welcome of the reception employees , it was a comfortable stay . Staff in general try their best to please the guests . One recommendation : for the guests arriving by cars would please try to insert the BRAND HOTEL NAME OF MERCURE like that to avoid any confusion in finding the correct direction to the Hotel ! The SPA should be an asset to the hotel with a free access and more flexible hours of operation !

Our hotel has responded to the review
Our hotel has responded to the review

Dear FETHI A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will try to insert the brand Mercure to find the correct direction for the guestr ariving by car. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Michael G. Families - 08/01/2018
« Worst hotel I have ever stayed in . »

Room was dirty. Room service food was appalling. Some of the staff were rude, all of the staff were overworked and stressed. Our bill was 670 euros for 4 people 1 night with room service food which was inedible . I am a very regular business traveller but have never expierenced anything as bad as this before.I will never again stay at any Mercure or Accor group hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can only be confused and apologize for this bad experience at Mercure Brides les Bains. We are ALL, desapointed for bad food. and for the unpleasant employees that you have met, it's not in our habits, I do not understand what happened, our only goal is to offer you the best and keep our customers for that they come back. I do not know what to do to make me forgive for such bad service! Get a good gift for one night for 2 people to prove that this feeling was exceptional. I wish you a very happy new year 2018. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mrs K. Families - 02/01/2018
« Mrs »

Nothing special. Employees of SPA so so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIYE K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Families - 20/12/2017
« very good »

The reception staff were excellent. Room was very clean, recently decorated and well presented. A slight complaint was that I booked a suite with two rooms, and one of the beds wasn't made up when we checked in. Having said that, it was remedied very quickly and efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for forgetting the second bed. We are happy to have been able to rectify quickly without much trouble. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jerry Couples - 23/09/2017
« Very pleasant stay »

The hotel is smart & clean. A good sized room with a balcony. Garage parking available. The staff were very friendly and helpful. The location is good, being central in the village. The restaurant did not have an extensive menu and the atmosphere was slightly lacking. The food was good and portions were generous.

AccorHotels certified review
Benoit L. Friends - 20/09/2017
« Average hotel »

Chose the hotel to make a stop on the way to Meribel for a treck. Hotel was fine but was looking a bit old and empty. Restaurant was huge for not many people giving a weird impression. Bar was alos empty and we were the only customers there. Barman looked happy when he finally someone.

AccorHotels certified review
Patrick Couples - 02/09/2017
« Very good but one concern »

Our welcome was warm, friendly and professional. The ambience of the hotel was very good. Our only concern was that, on the morning we left the hotel, all the door locks of the rooms in our wing were being changed, creating dust and noise and a lack of privacy. We had not been warned that this would happen.

AccorHotels certified review
Djl Business - 22/07/2017
« pleasant...but needs updating »

no wifi..

Our hotel has responded to the review
Our hotel has responded to the review

Dear DON JAY L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides Les Bains Grand Hotel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Tanks for help us to improuve our standards at the bar and the restaurant. The hotel refurbished years ago. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jeremy H. Friends - 03/07/2017
« As expected »

Good quality hotel with decent rooms. Excellent food and friendly staff

TripAdvisor review
Family - 12/04/2017
« Very nice hotel and great staff - but indoor pool not included »

I chose to book this hotel after a week of skiing with my family. The pictures on the Accorhotels.com website looked very promising and when I saw the pool and hot tub I knew this would be the perfect place to stay. We arrived before the official check-in time and the staff were very helpful in getting our room available as soon as possible. We then wanted to spend some time relaxing and found the pool was not open until 2PM - okay not really a problem. But then as I walked I was told I had to pay 15 Euro's per person to make use of the spa facilities. I was only interested in the pool and it was mainly for the kids. It would have cost me 60 Euro's for the family, and this would only grant me access on the day off arrival. If I wanted to use the pool on the day of departure I would have had to pay another 60 Euro's. I ended up disappointing my children but I was simply not prepared to pay this. This is my main reason for rating this hotel as Poor, simply because I booked it because of the pool facilities and I feel misled by the website. I have stayed in many hotels before but never had to fork out for the use of the pool, I feel ripped off.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly delighted that you have had a good time in our Mercure hotel. We thank you for all the compliments you have shared. Location, food, friendliness of staff. The Spa with Swimming Pool Sauna Hammam and Jacuzzi is subject to charges. For the pool only a price can be given to certain schedules so as not to generate the tranquility of those who wish to stay calm. On the site of the hotel expenses related to the Spa are mentioned. We are very sorry to have disappointed you and we offer our most sincere apologies. Regards

AccorHotels certified review
Anonymous Families - 03/04/2017

It was OK, breakfast was great, beds were alright but it was a shame that we had arrived early and were not allowed to check in (despite it seeming completely empty) until after 4pm.

AccorHotels certified review
Anonymous Couples - 01/04/2017

Very good stay in the hotel for 2 nights. Staff is very friendly. the only negative remark is about the noise isolation between the rooms which is very poor. We were lucky that our neighbour was a calm person.

AccorHotels certified review
Anonymous Couples - 26/03/2017

Good size of room and bathroom very well renovated but the hotel is still requiring renovation

AccorHotels certified review
Anonymous Families - 25/03/2017

The service was excellent and the suite was large enough for three people.

AccorHotels certified review
Anonymous Couples - 14/03/2017

no upgrade, room was entered twice alltough "do not disturb" sign was on the door, was not told that I need to reserve spa and have to pay... basically it was false advertisment and a real disappointment!

AccorHotels certified review
Anonymous Couples - 13/03/2017

Disappointing. Lunch options were very limited and not readily available in the hotel. For dinner, even though the dining room had plenty of seating at 9:15pm at night, we were told there were no tables available. Ultimately, after much discussion with the hostess, we were able to be seated. Overall, the hotel is very rundown looking.

AccorHotels certified review
Anonymous Families - 13/03/2017

Nice hotel good location. Breakfast too expensive though.

AccorHotels certified review
Anonymous Couples - 06/03/2017

This was our second stay. We arrived at 2PM hoping to checkin, however checkin is at 4PM apparently so we had to wait until later. Typically for a Mecure I am used to earlier, but ok, it is a busy season. Staff was very friendly, but not quite aware of certain matters. As a Gold and Business PLus card holder we usually receive a free drink and an upgrade. Neither was received which was disppointing, and no specific reason was given. Our room was small and especially very warm (we had to have the window open to cool down, but there was the noice of the river). All in all not a super experience. Especially for gold card holders as me, I must admit that, except for the staff friendlyness, I was not impressed.

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