Hotel - Mercure Brides-les-Bains Grand Hôtel des Thermes hotel
Mercure Hotel Mercure Hotel

Mercure Brides-les-Bains Grand Hôtel des Thermes hotel

3.5/5 333 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERY
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool
  • Thermal Spa  (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00 - 22:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Brides-les-Bains Grand Hôtel des Thermes hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 333 reviews
mikael901 Family - 05/04/2018 TripAdvisor review
« Bad service »

Bad service at dinner. It took about 30 minutes to get the menu, 45 minutes to get the wine list, 1 hour to get the food and one hour and 15 minutes before drinks. Terrible service and the personnel missing good management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mickael, Thank you for taking time to share your feeling on différents social networks. I' apologize again. I did it in booking. We understand that our service in our restaurant is not conform to your expectations. Especially if you add up your minutes of waiting, it is 3 hours 50 minutes waiting indeed ! I totally understand your anger. Our only goal is to make our customers happy so that it makes us a good publicity Sincerly SM

Couples - 11/01/2018 TripAdvisor review
« Very good Hotel with friendly staff »

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for choosing the Mercure Grand Hotel Brides les Bains thermal baths. and for your positive comments. All the staff are very happy to make you stay great . We hope to see you soon. regards.

Family - 12/04/2017 TripAdvisor review
« Very nice hotel and great staff - but indoor pool not included »

I chose to book this hotel after a week of skiing with my family. The pictures on the Accorhotels.com website looked very promising and when I saw the pool and hot tub I knew this would be the perfect place to stay. We arrived before the official check-in time and the staff were very helpful in getting our room available as soon as possible. We then wanted to spend some time relaxing and found the pool was not open until 2PM - okay not really a problem. But then as I walked I was told I had to pay 15 Euro's per person to make use of the spa facilities. I was only interested in the pool and it was mainly for the kids. It would have cost me 60 Euro's for the family, and this would only grant me access on the day off arrival. If I wanted to use the pool on the day of departure I would have had to pay another 60 Euro's. I ended up disappointing my children but I was simply not prepared to pay this. This is my main reason for rating this hotel as Poor, simply because I booked it because of the pool facilities and I feel misled by the website. I have stayed in many hotels before but never had to fork out for the use of the pool, I feel ripped off.

Our hotel has responded to the review
Our hotel has responded to the review

We are truly delighted that you have had a good time in our Mercure hotel. We thank you for all the compliments you have shared. Location, food, friendliness of staff. The Spa with Swimming Pool Sauna Hammam and Jacuzzi is subject to charges. For the pool only a price can be given to certain schedules so as not to generate the tranquility of those who wish to stay calm. On the site of the hotel expenses related to the Spa are mentioned. We are very sorry to have disappointed you and we offer our most sincere apologies. Regards

brencol2016 Couples - 02/03/2016 TripAdvisor review
« Brides les Bains ... a town witgh no Bains »

A short stay for just a few days ... some important information for would be visitors: 1. Despite the name there are no thermal baths here. There is a treatment center offering various massages etc (very expensive). 2. Despite photos, the hotel DOES NOT have a swimming pool. There is a very small Spa attached which can be used for 15 euros each for a few hours. The town itself is very small and not very lively. Great for families with children (there are some very good restaurants at reasonable prices) but most things shut around 11. The gondola to the ski resort is in the center of the town (village) and it is well worth going up the mountain. The hotel is good, but not having the pool was a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brancol 2016 We Thank you for your comment very interisting. let me make just a few more comments. Our hotel s name It occurs that in 1900 thermal baths were in the internal of the hotel. Now the thermal baths are external and connected directly by a tunel. This thermal bath are very good for health and diet. Inside our hotel we have a SPA: with a little swiming pool, a hammam a jacuzzi and a sauna. outside our hotel, We have a swimming pool in 28 degrees which works the beautiful days. The gondola is at 5 minutes walking from the hôtel. Thanks again for your comments hope to see you next year. Sylvie M General Manager

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