Hotel - The Park Lane Hong Kong - A Pullman Hotel
Pullman Hotel Pullman Hotel

The Park Lane Hong Kong - A Pullman Hotel

4.5/5 1,930 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1888.00 HKD Non member rate
From 1888.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 832 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,128 reviews

Our guest reviews for The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,930 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 16/12/2018 TripAdvisor review
« Pleasant Experience »

Accor Plus members get to use an express lane, makes more convenient check-ins. My partner and I asked for a Harbour View room, we got it. Service also at par with similar star hotels. Try the Skye Bar on the top floor, great view of the city too.Area around the hotel is busy, teeming with people - so if you want an active, urban vibe, choose this hotel.

T. W. Y. Friends - 12/12/2018 AccorHotels certified review
« very comfortable »

location of hotel is convenient. staff service good especially when making arrangements for taxi departing from hi=otel to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., Thank you for taking the time to tell us about your experience. I am glad to hear that you had a comfortable stay and liked the services provided by the team. Your feedback has been shared with the department head as we strive to continuously improve ourselves to provide a pleasant experience for our guests. We hope to have the opportunity to welcome you and your friends again in the near future. Sincerely, Guest Experience Manager

Justin Families - 11/12/2018 AccorHotels certified review
« Satisfied with some hiccups »

Overall satisfied with the hotel but our check-in was delayed till about 530pm when we arrived around 230pm. Also, we were charged 2 times HKD 272 each for breakfast when there were only 2 adults and one 3-year old kid (whom didnt eat).

Ak T. Families - 11/12/2018 AccorHotels certified review

Check in and check out was very efficient and friendly. Room was spacious and clean. Unfortunately amenities prepared were only meant for 3 guests even though it was indicated for 4 at the point of booking. Shortfall was resolved upon feedback. Overall experience was good.

Hari S. Couples - 11/12/2018 AccorHotels certified review
« Stayed in pullman »

The best hotel,i ever stayed... Nice receptionist miss andrea give me unexpected room,got upgraded room. Good location,service and etc,two thumps up for this hotel

Nb Business - 11/12/2018 AccorHotels certified review
« We felt at home »

Arriving at Park Lane, we were happy with the efficient check in so late at night for our two young girls after a long flight. The room was great, comfortable. Ordering food was a breeze and efficient. Housekeeping was so well planned we never had to ask for our room to be made up. The lovely lady that took care of our floor was so friendly and very kind. My daughters loved her. Sony and Vikram at the door were absolutely delightful. Hard working and kind, always welcoming us back, never forgetting our faces made us feel as though we were at home. We loved our stay. In fact when we return to HK, we wont think twice about rebooking our stay with you. A few words to finish: what a fantastic, vibrant, safe, engaging and fabulous city. It was our first time. We're designers and were so impressed by everything, we cannot wait to return. We traveled to HK for business, with our children knowing the experience for them would be just as valuable as it was for us.

Michael T. Couples - 11/12/2018 AccorHotels certified review
« Great Hotel for a great holiday »

Housekeeping did a good job for the room and bathroom. The concierge were very helpful to recommend places. Only drawback was no newspaper was delivered to my room despite having made the request.

Mike Business - 11/12/2018 AccorHotels certified review
« Good »

Easy checkin relaxing couple of days

Kam W. L. Couples - 10/12/2018 AccorHotels certified review
« Everything "fits in" well! »

The stay was comfortable and staffs were accommodating and friendly!

Djaka Couples - 10/12/2018 AccorHotels certified review
« Mr »

Room quite old and not very clean.. not comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Djaka, Thank you for taking the time to share your feedback with us. I am disappointed to hear that your stay did not meet your expectation, please accept my sincere apologies for any shortcomings and inconveniences caused. Presently we are doing the refurbishment gradually and sustainable maintenance for our room, rest assured your constructive comments have been taken into account to improve the quality of our services and facilities. We appreciate your sharing your concerns as our guests satisfaction is our utmost priority. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Michelle Couples - 10/12/2018 AccorHotels certified review
« Good but »

The front desk really lets the entire hotel down. I stayed an entire week and called the front desk over 30 times over the week, different days and times not a single time they picked up (rung out everytime) and I had to call the concierge and beg to be assisted.

Belle Families - 09/12/2018 AccorHotels certified review
« Great hotel »

Great location, great hotel

Anonymous Couples - 09/12/2018 AccorHotels certified review
« Services »

Friendly n helpful

Mr P. Couples - 08/12/2018 AccorHotels certified review
« Good »

One thing I must say that one of the staff member was very helpful (Mr Raymond WH ) was brilliant. I made some inquiries with him and he helped us and explain us in some professional manner not only to us but same time he was helping other guest as well. I was thinking that this kind of people should be in higher position so that not only he can satisfied customers requirements but help Accor group to boost up business. Mr P.

Nina Solo - 07/12/2018 AccorHotels certified review
« Wonderful Stay at Stylish Hotel in Good Location »

I had a very good experience at the Park Lane Hotel by Pullman from initial contact, i.e. making the booking online, during my whole stay, from a very welcoming check-in to a smooth check-out. All staff I was in any contact with were very friendly and helpful, I was very pleased with my lovely room and as a gym-goer, I also used the gym every day and it was well equipped and kept clean and fresh. The location of the hotel is also really good - in the middle of the best shopping area, but with the tranquil park next to the hotel and beautiful harbour views. Easy access to Central, both by metro or foot.

Anonymous Business - 07/12/2018 AccorHotels certified review
« General Manager »

confortable

Jd Families - 06/12/2018 AccorHotels certified review
« Refreshing & comfortable. »

Easy check in as Accor Plus member, was a little confused why I couldn't use my card as a deposit, however this was explained to us and quickly sorted. Very impressed with the size and lighting in the room as well as the facilities in the lobby and adajacent buildings. Great location.

Cn Q. Friends - 06/12/2018 AccorHotels certified review
« Comfortable »

I was very happy & a little surprised that you kept to your promised (approximately a year ago) to upgrade me during my next visit. The room was clean, bright & spacious as compared to other hotels. I felt comfortable during my staying this time except that where your email stated that "your room key will be ready at the Le Club Priorty Desk during 8am-11pm..... please provide your passport..... to pick up your key". For once I was so delighted that I can have a room early. However when I was there around 9.30am to check in I was told that the room was not ready yet till noon. This disappointed me as if I did not receive the above email I would have not gone so early to check in. I've shown the email to the front desk staff and she politely told me that she will let me have the room as soon as possible. I got my room after having my lunch. When we called for assistance for help of using of the "mobile phone" provided it took quite a long time before some one was sent and also the phone was faulty n had to wait again for the replacement.

Stanley T. Families - 06/12/2018 AccorHotels certified review
« Good »

The bathroom is always flooded after shower as the flooring gradient to the floor trap is not good. To include disposable shaver. One of the two coffee cups was not washed (still got coffee stain) and both were not replaced back inside the drawer

David B. Couples - 06/12/2018 AccorHotels certified review
« A little disappointed compared to stays at other Pullman hotels. »

Location is excellent, but the hotel room felt a little tired and neglected. On arrival, we found two used coffee pods in the Nespresso machine and no fresh ones. No tea bags at all. Pieces of broken glass on the bathroom floor. Check-in and concierge staff were excellent. Staff at the Roof-top bar not very friendly at all. Staff at Playt restaurant were good and variety of food was OK. Other Pullman hotels offer a pillow menu or choice of pillow, which would be better as they were both very flat. Also very disappointed that we could not use our complimentary drink voucher at the roof top bar. We ended-up throwing it away. Every other Pullman or Sofitel hotel I have stayed at has given me the option of using it at multiple bars or in the restaurant. Staying at the Park Lane Hong Kong could be a "WOW" experience if you relied less on its great location and focused more on the guest experience while in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your comments about aspects of the room and the Housekeeping service standard are most concerning, please rest assured that we will address the issues for improvement. I am sorry that we failed to live up to your expectations this time and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1888.00 HKD Non member rate
From 1888.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates