The Park Lane Hong Kong - A Pullman Hotel

TripAdvisor rating 4.5/5 2,249 reviews
The Park Lane Hong Kong - A Pullman Hotel
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Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay

hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :   A11 VICTORIA PARK

  • MTR :   ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Our accommodations

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

DELUXE ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

PARK LANE SUITE, 1 King Size Bed, Lounge Access, Victoria Park and Harbour View

  • Max. number of persons: 2
  • Area: From 66
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Photo non contractuelle / Strictly non binding

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 613

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,805 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,249 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Could have been better...

Customer review rating 4.3/5

Jrc Couples - 12/09/2019 AccorHotels review

I'm a bit disappointed on the cleanliness of the bathroom .. They need to clean the vent and not enough hooks for clothes to hang when changing. I've requested for a room near the elevator and was given middle section of the hallway in which I don't understand since I don't think this request is common from guests. Or probably other hotels always accommodate my request that's why I'm a bit disappointed. It was Intense due to the protest that went on outside the hotel during our stay in which we had a hard time getting taxi for my son. I was informed thru email that no "rally" or "demonstration" around the area, but its unfortunate that it happened when we were there. Although the hotel were generous with water and housekeeping staff were polite... This stay could have been better...Only if they gave me a room near the elevator, the rest is just dust in a wind for me...

Birthday trip with a fantastic surprise

Customer review rating 4.3/5

Steven L. Families - 11/09/2019 AccorHotels review

We've booked our annual visit to Hong Kong, to celebrate my daughter's birthday. Amidst the chaos in the city, we were so glad to have chosen to stay with Park Lane Hotel. They gave my daughter a welcome gift and upgraded our room. The staff were so friendly and we felt so safe. I'm most definitely coming back again.

Comfort stay

Customer review rating 4.3/5

Pat Couples - 10/09/2019 AccorHotels review

Great Location, clean and nice room. The only complain is the TV remote is not sensitive at all.

Amazing stay

Customer review rating 4.3/5

Alan Couples - 10/09/2019 AccorHotels review

We had an amazing experience when we were staying in Hong Kong with your team.

miss

Customer review rating 4.3/5

Jane Business - 10/09/2019 AccorHotels review

it is overall a pleasant stay. unfortunately the shower and water flow in bathroom was very poor, black colour stuffs kept coming out from the faucet while using bathtub. not enough seatings apart from sitting on the bed, better to provide 1 more arm chair.

Average. Good location.

Customer review rating 4.3/5

Jenny Business - 10/09/2019 AccorHotels review

Overall is fine. But the color of the lighting is too white and bright, it’s better to be able to dim and in warm color temperature. The breakfast is above average.

Love it

Customer review rating 4.3/5

Dwi W. A. Business - 10/09/2019 AccorHotels review

For quest services very polite and helpful, for the bedroom is clean and would love to stay again

Plesantly Comfy

Customer review rating 4.3/5

May W. Business - 09/09/2019 AccorHotels review

Speedy Check in even with my request for an upgraded room for the Victoria Park view.

good experience with the hotel

Customer review rating 4.3/5

David L. Business - 09/09/2019 AccorHotels review

clean and quick check in.

Excellent!

Customer review rating 4.3/5

Vicky C. Couples - 08/09/2019 AccorHotels review

We had a great room service as well as the service from the staff working in the function room during our wedding banquet. But there are several instances where we find the people at lobby are not warm and proactive enough as my hubby experienced some hiccups when he was trying to park his car at the hotel lobby.

Dear Vicky C., Thank you for your kind review of our hotel. We are glad to hear that you enjoyed your stay with us. Rest assured your feedback on our Concierge services are well noted and have shared with the team to review for improvement. Congratulations to you again on your wedding and it is our hope to having you both back again for more celebrations in the future. Sincerely, Guest Experience Manager

Comfortable

Customer review rating 4.3/5

Jason L. Business - 04/09/2019 AccorHotels review

Wonderful

Friendly service, adequate room, central location.

Customer review rating 4.3/5

Cynthia Families - 04/09/2019 AccorHotels review

I was under the impression that the rooms were recently updated as I was supposed to have a premium deluxe room with park view. The room I received was not updated. It lacked adequate electrical/usb outlets. NO hairdryer or outlet for it in the washroom and no USB plugs/docking station near the bed? Really? I had to blow dry my hair outside bathroom and use my own USB plugs. The washroom lighting was dark. Could not find adequate lighting to do makeup anywhere. Even the safe looked like it was 30 years old. The tub with a shower curtain is an outdated look. We kept tripping on the lip between the washroom and carpet floor. Not really impressed for what I paid. I was in a premium family room with park view for the first three days on a lower floor and it was way better than this room. The family room had glass shower door, hairdryer in washroom, better lighting, updated electrical, usb plugs, hardwood floors, etc. The breakfast buffet could also use more variety on different days. We got bored of the food after day 3, although it was mostly really good food. Otherwise, the hotel workout room, lobby area, restaurants, location and staff were great. Please update your room if you are charging for premium deluxe.

Customer review rating 4.3/5

Jean Business - 03/09/2019 AccorHotels review

There are sofa, breakfast, good environment in Holiday Inn with lower price 700+. As a hotel, Pullman decoration inside room and service is not consistent with its high price. What's more, I lived in Pullman for several night in Indonesia, it is super high class and greater than the one in Hong Kong.

Dear Jean, Thank you for taking the time to share your recent experience with us. We are sorry to read that your stay did not meet your expectation, please accept our sincere apologies. It is our pleasure to inform you that our hotel is undertaking an upgrade of facilities which includes guestrooms, function spaces and Executive floor as part of our consistent reinvigorate commitment of our guests' experience. We appreciate your sharing your concerns as guests satisfaction is our utmost priority. We do hope to have the opportunity of welcoming you back again for a much-enhanced experience in the near future. Sincerely, Guest Experience Manager

I had no reservation, I walked in, front desk treated like a VIP.... FANTASTIC !

Customer review rating 4.3/5

Robert J. C. Solo - 03/09/2019 AccorHotels review

It was great, brief stay but great

noisy environment with poor service as stayed in executive room

Customer review rating 4.3/5

William C. Couples - 03/09/2019 AccorHotels review

i check in at nearly 2p.m., the reception was telling me another staff will explain to me the changes on my room, i was not aware anything and the one who serves me doesn't explain anything. as i'm not aware, i didn't ask during the check-in service. i was telling her i want to stay on a high floor, but i was arranged to stay at 21/F only. i was asking her for harbor view on my room, she said yes, but the fact is i can see the harbour view only if i came to very close to the window with narrow view. in fact, i'm expecting i can see the harbor on the bed. i'm extremely dissatisfied on this accommodation, i was playing a standard rate before the political issue in hong kong, i'm taking my life at risk to stay in this hotel on 31st Aug at night very police shoot and citizen block the way to the hotel.

Dear Mr c., Thank you for taking the time to share your recent experience with us. It is saddened to read that your stay did not meet your expectation, please accept my sincere apologies for any shortcomings and inconveniences caused to you. Your feedback is much appreciated for us to target specific areas for improvement. Again, we are sorry that on this occasion we failed to meet your expectation and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

great

Customer review rating 4.3/5

Dl Business - 02/09/2019 AccorHotels review

staff friendly, helpful, great service

Dear DL, We very much appreciate your comments regarding your stay at the The Park Lane Hong Kong - A Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Great location...club room being renovated so a bit disappointing but staff were lovely.

Customer review rating 4.3/5

Julie L. Couples - 01/09/2019 AccorHotels review

We are accor platinum members so chose because of club room so a bit disappointing that it was closed however afternoon tea and evening canopies were still very pleasant in the restaurant. Breakfast was lovely with many choices. All staff were lovely and helpful. Great location..only wish there was a swimming pool. Overall a lovely stay.

Customer review rating 4.3/5

Anonymous Business - 01/09/2019 AccorHotels review

Helpful staff - in room facilities can be improved

Great Hotel in Great Position

Customer review rating 4.3/5

Janet Couples - 01/09/2019 AccorHotels review

My partner and I stayed for 3 nights in this lovely, well positioned hotel. We were surrounded by shops, restaurants and a station was very close by. As Accor Le Club members, our check in was handled courteously and efficiently and we were delighted to be given a room straight away as we had been flying all night. We were also given a very late checkout to accommodate a late flight departure ... most appreciated. Our room was modern, spacious and very quiet. We had dinner in the restaurant on the top floor one evening and were delighted with the wonderful view of the harbour and city lights. We were so pleased that we chose the degustation menu as it was outstanding, everything was absolutely delicious. The rooftop bar also provides great cocktails with spectacular views. Overall we found the staff to be friendly, courteous and very helpful which certainly helped to make our stay very enjoyable. We would definitely return.

Customer review rating 4.3/5

C. C. L. Couples - 28/08/2019 AccorHotels review

Good experience especially for upgrading to the Executive floor, nice restaurant on first floor and gym room facilities.

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