Hotel - The Park Lane Hong Kong a Pullman Hotel
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Pullman Hotel

The Park Lane Hong Kong a Pullman Hotel

310 Gloucester Road  Causeway Bay 
  HONG KONG
HONG KONG

1,334 reviews
TripAdvisor Rating Based on 1,334 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 832 rooms
  • 654 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Pay per view channel(s)
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,641 reviews

Our guest reviews for The Park Lane Hong Kong a Pullman Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,334 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tina H. Business - 17/08/2017
« 住宿舒服又便利的酒店 »

Miss Becky Fong is very helpful on assisting my check in. She also recommends two good local resturants to me. I have tried both and both of them are nice.

AccorHotels certified review
Mike Families - 17/08/2017
« I was absolutely happy with my experience mainly because Kary Chung at front desk helped so much. »

The room was of nice quality, but more importantly, Kary helped us with our short stay in Hong Kong by going well beyond the normal expectation of service. She helped plan our free travel days with the best things to do in Hong Kong, and was incredibly responsive in helping us with our questions. Her recommendations were superb and made our experience staying at Pullman unmatched.

AccorHotels certified review
Kong M. Families - 17/08/2017
« mr »

pretttig en comfortabel

AccorHotels certified review
Kevin Couples - 16/08/2017
« Great location, great staff »

The hotel is very close to the Causeway Bay MTR station, making it very easy to get around Hong Kong. The free shuttle from the Airport Express was also handy. The receptionist was very friendly and helpful and that level of service was kept up by all the staff, especially in the executive lounge. Our room was nicely refurbished and the bed was very comfortable. Our only criticisms would be that the window was often covered in condensation (between the two layers of glass, not inside) and it was difficult to turn on just the bathroom lights at night without turning on all the lights.

AccorHotels certified review
Anonymous Friends - 16/08/2017
« Very warm service. But I can't stand the early noise. »

Very warm service from staff. Reception already told me during check-in that there will be noise due to some construction or renovation. However, it is absolutely NOT ACCEPTABLE to have renovation work to be done on 7:30 am in a Sunday morning. If you start work at 10 am I am fine, but this is really ridicules to have it in 7.

AccorHotels certified review
Alvin C. Couples - 15/08/2017
« Great »

A nice experience and the FO staff Ms. Carol has arranged a nice room for us.

AccorHotels certified review
Angelica Families - 15/08/2017
« Feels like home »

Staff are friendly and helpful. The room is comfortable and nice.

AccorHotels certified review
Gary Couples - 14/08/2017
« Great experience with the Premium Executive Suite »

Felt happy to stay in a very comfortable and newly renovated suite overlooking the Victoria park. Staff was nice and helpful.

AccorHotels certified review
Kyle O. Business - 14/08/2017
« Horrible Views and Windows »

I do frequent business in HK and finally decided to try the Park Lane. Everything was OK, except the main purpose of booking the room that I did was to get a nice view but the newly refurbished room they gave us on check in was had horribly done double paned windows. The glass on the inside of the first panel was completely soaked and fogged up with no way to open the window and clean it off. Thus, our Victoria Park/Bay view was completely obscured except for a small corner on the upper right. You could stand on a chair and look out over the park. As a platinum Accor member this was the most disappointing Accor experience I have had. Will not come back or recommend the Park Lane until issue is resolved. Please let me know when it is. Thanks.

AccorHotels certified review
Sandra T. Friends - 14/08/2017
« I will stay in your hotel again for my next visit »

My friend recommended this hotel to me and we came with another couple. We requested for connecting room and was given 1707 if not wrong. the rooms were spacious and toilet was also new and big. We were satisfied. However we went to macau and when we rechecked in we were given level 23 or 24th I forgot because we requested for 2 queen beds connecting. However we were not told that the rooms are older and toilet smaller. When we entered the room there was also some smell. So we decided to change room and was reassigned to level 12 after searching for a while. If the staff had told us that the rooms were not renovated and toilet smaller we will not have requested for that. other than this small hiccups everything was fine. Will come back to stay in this hotel for my next visit

AccorHotels certified review
Mk P. Y. Business - 14/08/2017

Very friendly and professional staffs, but extremely annoyed by the sound of the renovation work. Especially on 13/8 Sunday morning it started around 9.45am. I couldn't even talk on the phone.

AccorHotels certified review
L. W. F. Couples - 13/08/2017
« Ms lee »

Great! Specially grateful for the extended check out time !

AccorHotels certified review
Spencer K. Business - 13/08/2017
« Enjoying Park Lane - day 26 of 47 »

I'm enjoying my visit to HK and staying at the Park Lane. Few things that would make it better: 1) Why does a menu get stuck in my bed during turn down service every evening? I get that it's a marketing thing, but I'm pretty sure I'm spending more money (happily) by going down to Playt. Ordering breakfast in is never going to be something adopted by business people looking to get out of the room and to work in the morning. 2) I haven't asked for a paper, yet one gets delivered to my door daily. Maybe this is something you should ask the guest about when they check in? 3) It's a nice touch delivering free waters to the room daily, but why don't they get put in the fridge? I end up having to do this or they just stay room temperature. 4) Coffee. It's the most important thing in the morning. It's nice you have the Nespresso in the room, but really that's never going to be the same quality as a barista made latte. Opening the bar downstairs (the only coffee shop) at 7 or 6 instead of 8 would allow people to grab a latte after a workout/before getting ready/as they're running out for meetings. Otherwise, really enjoying the hotel.

AccorHotels certified review
Terry H. Couples - 12/08/2017
« Fantastic stay »

great room and fabulous service, personalised and we were made to feel very special

AccorHotels certified review
Jimmy P. Solo - 12/08/2017
« nice and closey »

The executive lounge team very friendly and caring, make me feel homely, especially Hilary Wong have a details consideration to my needs.

AccorHotels certified review
Clement H. Business - 12/08/2017
« Expectations met »

Check in was fast and smooth Rooms look old and lack the fresh and modern feel

AccorHotels certified review
Albert V. Business - 12/08/2017
« my business trip »

Perfect for my needs

AccorHotels certified review
Robert K. Business - 11/08/2017
« Excellent facilities »

The staff went out of their way to be helpful. On check-in my room was not ready (it was quite early) and I was given a gym card so that I could have a shower and change there instead. As an Accor Platinum member I had access to the Executive lounge which is a great benefit. The newly renovated bathroom was all one could ask for and the bed very comfortable.

AccorHotels certified review
Ben Families - 10/08/2017
« City View Room's view is like looking at a storage dump »

My "City View" room is mainly facing the storage facility of the hotel. It is really an eyesore. I choose to stay at Pullman on this trip because of its proximity to the MTR Station. I usually stayed at Crowne Plaza, Causeway Bay which offers either "City View" or "Racetrack View". Their City View Rooms simply faces Leighton Road and is much more pleasant. On the upside, I think the renovated room is a delight. But I am leaning towards going back to Crowne Plaza.

AccorHotels certified review
Jy Solo - 09/08/2017
« great location and room facilities »

the size and space of the room was great

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