Hotel - The Park Lane Hong Kong - A Pullman Hotel
Pullman Hotel Pullman Hotel

The Park Lane Hong Kong - A Pullman Hotel

4.5/5 1,917 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Our rooms

  • 832 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,084 reviews

Our guest reviews for The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,917 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cn Q. Friends - 06/12/2018 AccorHotels certified review
« Comfortable »

I was very happy & a little surprised that you kept to your promised (approximately a year ago) to upgrade me during my next visit. The room was clean, bright & spacious as compared to other hotels. I felt comfortable during my staying this time except that where your email stated that "your room key will be ready at the Le Club Priorty Desk during 8am-11pm..... please provide your passport..... to pick up your key". For once I was so delighted that I can have a room early. However when I was there around 9.30am to check in I was told that the room was not ready yet till noon. This disappointed me as if I did not receive the above email I would have not gone so early to check in. I've shown the email to the front desk staff and she politely told me that she will let me have the room as soon as possible. I got my room after having my lunch. When we called for assistance for help of using of the "mobile phone" provided it took quite a long time before some one was sent and also the phone was faulty n had to wait again for the replacement.

Stanley T. Families - 06/12/2018 AccorHotels certified review
« Good »

The bathroom is always flooded after shower as the flooring gradient to the floor trap is not good. To include disposable shaver. One of the two coffee cups was not washed (still got coffee stain) and both were not replaced back inside the drawer

David B. Couples - 06/12/2018 AccorHotels certified review
« A little disappointed compared to stays at other Pullman hotels. »

Location is excellent, but the hotel room felt a little tired and neglected. On arrival, we found two used coffee pods in the Nespresso machine and no fresh ones. No tea bags at all. Pieces of broken glass on the bathroom floor. Check-in and concierge staff were excellent. Staff at the Roof-top bar not very friendly at all. Staff at Playt restaurant were good and variety of food was OK. Other Pullman hotels offer a pillow menu or choice of pillow, which would be better as they were both very flat. Also very disappointed that we could not use our complimentary drink voucher at the roof top bar. We ended-up throwing it away. Every other Pullman or Sofitel hotel I have stayed at has given me the option of using it at multiple bars or in the restaurant. Staying at the Park Lane Hong Kong could be a "WOW" experience if you relied less on its great location and focused more on the guest experience while in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your comments about aspects of the room and the Housekeeping service standard are most concerning, please rest assured that we will address the issues for improvement. I am sorry that we failed to live up to your expectations this time and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Mark O. Families - 06/12/2018 AccorHotels certified review
« A Great Hotel »

Hotel staff were very nice and friendly. Room was nice, clean and well-furnished. Despite its big room, size, I found the room (a 'family room') to be claustrophobic due to its very tiny windows Buffet breakfast as very good.

Sami Business - 05/12/2018 AccorHotels certified review
« Amazingly comfortable hotel. »

I really enjoyed staying this hotel. 5 star service, nice facility including free yoga class. Staff is so friendly And attentive. This hotel one of the best hotel in my experience. Location, food is also excellent. 100% recommendation!

Kathy F. Friends - 05/12/2018 AccorHotels certified review
« feeling comfortable, convenient »

very good

Christine T. Business - 05/12/2018 AccorHotels certified review
« Great experience »

Good location, pleasant staff, clean room and nice executive lounge.

Andrew L. Business - 04/12/2018 AccorHotels certified review
« Comfortable and well equipped rooms, good breakfast, restaurant and bar area »

Very enjoyable stay

Celine N. Couples - 04/12/2018 AccorHotels certified review
« Great »

Great stay and friendly staff.

Mitchy Business - 04/12/2018 AccorHotels certified review
« Modern hotel with many guests »

New and quite swanky. Good food and FOC mineral water in rooms delight us. The only gripe is the rooms were not ready when we arrived at 2pm, we waited an hour at the lobby. No free upgrade offered. We will be going to Hong Kong regularly and we are hoping for better loyalty benefits from this hotel.

Ian S. Couples - 04/12/2018 AccorHotels certified review
« Very Special »

Staff and the accommodation was outstanding

Wendy W. Solo - 04/12/2018 AccorHotels certified review
« Feel like home »

Surprisingly I received a bottle of red wine and a box macaron on my birthday!!

Squallend Business - 04/12/2018 AccorHotels certified review
« 舒适完美,服务一流,房间很棒。 »

The Park Lane Hotel is a perfect hotel no matter you are in vacation or business trip, it is around 300m to Time Square, very good and convenient location for going everywhere, and actually you will find so many shopping malls nearby. The service is excellent, these hotel staff will help you anytime with warm smile, even I faced some problems when I was checking out, they patiently helped me to solve the problem, I really liked the stay in this hotel.

Anonymous Families - 03/12/2018 AccorHotels certified review
« Really Pleasant »

All staff were very friendly and helpful

Phusit Business - 03/12/2018 AccorHotels certified review
« Right Place to stay in HKG »

- Very good location - Right in heart of Causeway bay - Room, Facilities and Services are very good

Sharon Business - 03/12/2018 AccorHotels certified review
« Attentive staff all round »

Staff were approachable, prompt and attentive.

Rada S. Friends - 03/12/2018 AccorHotels certified review
« Excellen hotel with great staff »

Good location. Within minutes walk to shopping! And right beside a supermarket which makes it even more convenient. Will definitely stay at The Park Lane Hotel next time.

Eric Business - 03/12/2018 AccorHotels certified review
« Great location, great view from roof top garden and attentive staff »

I have been to HK on numerous occasions and this was my first stay at the Park Lane. Lovely hotel and across the street from Victoria park. Knowledgeable concierge and great cleaning crew especially "May" on the 13th floor. 2 issues I came across: (1) hotel room can be cold at times and there was no way to shut off the a/c (2) the roof top garden was sealed off for private function on a few occasions. overall a great hotel and convenient location.

Curtis Families - 02/12/2018 AccorHotels certified review
« Location is excellent; Not much about the hotel itself or its services »

1. Good location. 2. Services is so so - staff hospitality? forget about it. 3. Lobby is OK but room looks a bit old and "cheap", not the level you expect for a 4-star hotel. 4. Not many facilities - wanna go to rooftop for a view but it's off limit, someone's hosting a party.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curtis, Thank you for taking the time to share your feedback. We regret to know that we did not meet your overall expectations to which we sincerely apologize. Your feedback is very important for us to continually make the improvement that we always strive for. Rest assured your points have been reviewed individually with all concerned Department Heads. We appreciate your sharing your concerns, and once again, we are sorry for the unpleasant experience on this occasion it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Ram K. K. Business - 01/12/2018 AccorHotels certified review
« Excellent »

Great Hotel with extreamly humble staff.

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