Hotel - The Park Lane Hong Kong a Pullman Hotel
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Pullman Hotel

The Park Lane Hong Kong a Pullman Hotel

310 Gloucester Road  Causeway Bay 
  HONG KONG
HONG KONG

1,297 reviews
TripAdvisor Rating Based on 1,297 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 832 rooms
  • 654 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Pay per view channel(s)
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,446 reviews

Our guest reviews for The Park Lane Hong Kong a Pullman Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,297 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter E. Couples - 17/07/2017
« Friendly and efficient service »

Great location with harbour view from our very comfortable room. Loved the rooftop bar too.

AccorHotels certified review
Michael Families - 16/07/2017
« Very Satisfied »

All the people working in the hotel are very friendly and helpful. The trip from the airport to the hotel was about one and a half hour, so after a long flight we were all tired. When we arrived at the hotel that evening, the people greeted us with a friendly tone, and quickly grabbed our luggage. I had a pleasant encounter with the front desk attendant when I was checking in, she was friendly, knowledgeable and helpful. There were many elevators to take us up to our rooms, so we didn't have to wait too long for the lifts, this is very pleasant. We stayed for 4 days 3 Nights, and during that period, the attendants were always very generous and helpful. We borrowed a baby stroller, umbrellas, and a map, the attendant was always friendly and kind. During the evening, we sometimes requested for extra pillows, blanket and extra water bottles, the attendant is always friendly to deliver them to our doorstep. So service wise, it was all great! Our room is very spacious and the AC was very cool, however, the furniture and decor is still the old style. We didn't mind it, but it would be nice if the decor of the room & bathroom is up to date, just like the main lobby. Overall, we enjoyed our stay at the Park Lane, Pullman Hotel.

AccorHotels certified review
Gordon K. Business - 16/07/2017
« Great! »

Reception staff reminded me that it was my birthday and let me have a newly renovated room. Very sweet and merticulous lady.

AccorHotels certified review
Stan Families - 15/07/2017
« Extremely please with the service from all departments. Each request was met with either "No problem" or "Certainly" »

The whole travelling party was extremely satisfied with the level of service provided by the hotel. We were travelling with 2 young children and the girls staff were accommodating to their every need including high chairs, cribs, and heating up food. The airport transfer made things much easier rather than taking a taxi. We will stay again and recommend others also.

AccorHotels certified review
Ricky A. Families - 15/07/2017
« A favourite hotel for our little family.  »

The room size, facility, and location are perfect for us. We met a lot of amazing & helpfull hotel staffs there.

AccorHotels certified review
Wwong Business - 14/07/2017
« Good experience »

Overall good, during this period some floors are under renovation and front desk advised it will be noisy. mostly I am not in the hotel during the renovation hours so it is not a problem for me on the noise. Food, cleanliness and staff attitude are good. no complaints.

AccorHotels certified review
Krishna Business - 14/07/2017

The hotel is excellent Expecting complimentary breakfast for members

AccorHotels certified review
Richard Families - 14/07/2017
« Quick service and staff are friendly »

We requested additional bottled water in the room and it was there within 5 minutes. The staff at PLAYT were very helpful and courteous.

AccorHotels certified review
Herlina.property@gmail.com Families - 14/07/2017
« extremely satisfied »

excellent! service was very very good...the hotel staff are very friendly, helpful and well-mannered.

AccorHotels certified review
Alexandra J. S. Families - 14/07/2017
« Dr »

Staffs are friendly and helpful, room is cozy and spacious, bed is comfortable and clean, breakfast is delicious

AccorHotels certified review
Anonymous Business - 14/07/2017
« nice room and confortable stay »

I appreciated I could have free bottled water every day. Confortable stay at clearn room and fast check in /out.

AccorHotels certified review
Nicky H. Families - 13/07/2017
« Excellent in every way »

Hotel comfort and cleanliness was very good. The service was friendly and professional. The breakfast was outstanding and the location was excellent. Well done to all and thank you.

AccorHotels certified review
Menfri M. Families - 13/07/2017
« Great experience...! »

Stay is good... Concierge services is very good. Missing my luggage and ask concierge at midnight. I forgot his name. Appreciate him. He is on duty at 22 June 2017 11:45 PM

AccorHotels certified review
Mr. H. Families - 13/07/2017
« Nice Room. Nice Ambience »

Room is very nice. But the Lobby is a little bit too dark

AccorHotels certified review
Reymundo E. Couples - 13/07/2017
« We shall return! »

The personnel at the executive lounge were very accommodating and made us feel that we were welcome. Ceci, wing, carole, brando, hilary were exceptional.

AccorHotels certified review
Passanan Couples - 13/07/2017
« Good service, old hotel »

Overall, the service quality is good. Location is okay, but the hotel room (old zone) is very old. All floor should be renovated. Next time I think i am going to spend more money and choose Ritz Carlton or other newer hotels instead. In summary, not suitable for couple who wish to have a perfect vacation.

AccorHotels certified review
Wendy Y. Families - 12/07/2017
« Acceptable but could be better, no surprise for a Suite room »

Disappointing with the time wasted when I had called and email Reservations for my room requirements but at check in, still not getting my request. I emailed and called and requested a connecting room that can house me with 3 teenagers, in 2 rooms. I booked the Suite because Reservation promised I will get connecting room. Upon check in, what was assigned end up a Smoking room, so after up and down and brought up the issue, the Executive floor GRM finally got me back to non-smoking but cannot be connecting. Some of the room facilities could improve

AccorHotels certified review
Tracey Couples - 12/07/2017
« Lovely staff made it a special trip »

We chose this hotel for our first trip to HK & to celebrate our 31st wedding anniversary. The staff were so accommodating & the room very comfortable. Using the Executive Lounge was a big bonus. I would like to thank Chantel Wong who checked us in, on hearing it was out anniversary she made us a hand drawn card, it was charming. David Flesch also made us feel very welcome, he and his team are an asset to your hotel. We took three tours with Splendid, they were excellent, the lady we booked with was clear in describing them & very helpful. All staff were friendly, from house keeping to management.

AccorHotels certified review
Suwarno M. H. Couples - 11/07/2017
« Liburan di Hongkong »

Service is excellence

AccorHotels certified review
Annop C. Business - 11/07/2017
« Easy to Access »

Feel comfortable with easy to access to shopping complex.

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