Hotel - The Park Lane Hong Kong - A Pullman Hotel
Pullman Hotel Pullman Hotel

The Park Lane Hong Kong - A Pullman Hotel

4.5/5 1,915 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Our rooms

  • 832 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,066 reviews

Our guest reviews for The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,915 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrew L. Business - 04/12/2018 AccorHotels certified review
« Comfortable and well equipped rooms, good breakfast, restaurant and bar area »

Very enjoyable stay

Celine N. Couples - 04/12/2018 AccorHotels certified review
« Great »

Great stay and friendly staff.

Mitchy Business - 04/12/2018 AccorHotels certified review
« Modern hotel with many guests »

New and quite swanky. Good food and FOC mineral water in rooms delight us. The only gripe is the rooms were not ready when we arrived at 2pm, we waited an hour at the lobby. No free upgrade offered. We will be going to Hong Kong regularly and we are hoping for better loyalty benefits from this hotel.

Ian S. Couples - 04/12/2018 AccorHotels certified review
« Very Special »

Staff and the accommodation was outstanding

Wendy W. Solo - 04/12/2018 AccorHotels certified review
« Feel like home »

Surprisingly I received a bottle of red wine and a box macaron on my birthday!!

Squallend Business - 04/12/2018 AccorHotels certified review
« 舒适完美,服务一流,房间很棒。 »

The Park Lane Hotel is a perfect hotel no matter you are in vacation or business trip, it is around 300m to Time Square, very good and convenient location for going everywhere, and actually you will find so many shopping malls nearby. The service is excellent, these hotel staff will help you anytime with warm smile, even I faced some problems when I was checking out, they patiently helped me to solve the problem, I really liked the stay in this hotel.

Anonymous Families - 03/12/2018 AccorHotels certified review
« Really Pleasant »

All staff were very friendly and helpful

Phusit Business - 03/12/2018 AccorHotels certified review
« Right Place to stay in HKG »

- Very good location - Right in heart of Causeway bay - Room, Facilities and Services are very good

Sharon Business - 03/12/2018 AccorHotels certified review
« Attentive staff all round »

Staff were approachable, prompt and attentive.

Rada S. Friends - 03/12/2018 AccorHotels certified review
« Excellen hotel with great staff »

Good location. Within minutes walk to shopping! And right beside a supermarket which makes it even more convenient. Will definitely stay at The Park Lane Hotel next time.

Eric Business - 03/12/2018 AccorHotels certified review
« Great location, great view from roof top garden and attentive staff »

I have been to HK on numerous occasions and this was my first stay at the Park Lane. Lovely hotel and across the street from Victoria park. Knowledgeable concierge and great cleaning crew especially "May" on the 13th floor. 2 issues I came across: (1) hotel room can be cold at times and there was no way to shut off the a/c (2) the roof top garden was sealed off for private function on a few occasions. overall a great hotel and convenient location.

Curtis Families - 02/12/2018 AccorHotels certified review
« Location is excellent; Not much about the hotel itself or its services »

1. Good location. 2. Services is so so - staff hospitality? forget about it. 3. Lobby is OK but room looks a bit old and "cheap", not the level you expect for a 4-star hotel. 4. Not many facilities - wanna go to rooftop for a view but it's off limit, someone's hosting a party.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curtis, Thank you for taking the time to share your feedback. We regret to know that we did not meet your overall expectations to which we sincerely apologize. Your feedback is very important for us to continually make the improvement that we always strive for. Rest assured your points have been reviewed individually with all concerned Department Heads. We appreciate your sharing your concerns, and once again, we are sorry for the unpleasant experience on this occasion it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Ram K. K. Business - 01/12/2018 AccorHotels certified review
« Excellent »

Great Hotel with extreamly humble staff.

Charu Business - 01/12/2018 AccorHotels certified review
« Excellent stay »

My stay was excellent. Good quality bedding. Big rooms. Great food. Overall very satisfied

Anonymous Business - 01/12/2018 AccorHotels certified review
« Business trip made easy. »

Excellent

Daphne Business - 30/11/2018 AccorHotels certified review
« The staff were efficient »

The hotel is clean and the staff were really efficient.

Jessie S. Business - 29/11/2018 AccorHotels certified review
« Below average rooms... but good service. »

The room I was staying in had a funny smell, seemed to linger even after the cleaners completed their cleaning. I'm guessing the carpets need to be refreshed. I was impressed when I stayed here in March 2018, the Handy phone was great and the rooms were well kept. But when I came back in Nov 2018, the room cleanliness worsened. I was originally there on business and my family joined me for the weekend. My young son even found an empty medicine box under the bed! The toilets were clean, so the cleaners are doing their daily job well... maybe the carper is too old?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for providing us with feedback. I am sorry to learn that your recent experience was less satisfactory. I have shared your comments with our Executive Housekeeper to assure that our rooms are always well maintained and the team to deliver the usual high standard of services at all times. Ms S., we appreciate your sharing your concerns as it allow us to monitor and improve services for our guests, and I thank you kindly for your time in sharing your experience with us. We do hope to welcoming you again soon on your next business stay for a much better service. Please feel free to contact us directly if we can be of any assistance to you, Sincerely, Guest Experience Manager

Sandy K. Couples - 28/11/2018 AccorHotels certified review
« Friendly and helpful »

Reception was efficient. Conceirge was helpful. Housekeeping was good.

Gabo Business - 28/11/2018 AccorHotels certified review
« Good experience for first time in HK »

Excelent.

Anonymous Business - 28/11/2018 AccorHotels certified review
« The invoice need remind 5 times »

As the urgent meeting, I let the receiptionist send the hotel invoice to my mail box, until Nov 27, I call the 3 times in the afternoon, the problem was solved.

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