Hotel - The Park Lane Hong Kong - A Pullman Hotel
Pullman Hotel Pullman Hotel

The Park Lane Hong Kong - A Pullman Hotel

4.5/5 2,038 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 2188.00 HKD Non member rate
From 2188.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 832 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air-conditionning with individual remote
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,726 reviews

Our guest reviews for The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,038 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 22/03/2019 TripAdvisor review
« Amazing experience »

Excellent hospitality from the staff members. Special Thanks to Cat Hui for the outstanding efforts to ensure my stay was pleasant and up to satisfaction. The upgraded Suite worth every pennies. Priority treatment with an amazing view of Victioria harbour and park. Will definitely stay at The Park Lane on my next visit to HK again.

Arnaud T. Business - 15/03/2019 AccorHotels certified review
« The worst I have seen in HK »

Very noisy, dirty, tired ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We want to thank you for having taken the time to share your experience with us. We regret very much to hear of your overall dissatisfaction and greatly appreciate your comments about aspects of the room that need updating. Please note that we have an on-going maintenance plan and will be implementing many of the amenities upgrades within the year in order to offer a well-maintained and comfortable atmosphere for our guests. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Again, please accept our sincere apologies that we failed to meet your expectations and we do hope that you will allow us another chance to earn back your trust. Please reach out to us directly once your next HK visit is confirmed. It would be such a pleasure to personally welcome you back to our new and improved hotel! Sincerely, Guest Experience Manager

Debbie K. Friends - 14/03/2019 AccorHotels certified review
« Good location and services »

The hotel surrounding is convenience. However, noted that only less than 5 staff at the cafe and lobby are quite unfriendly. The doorman and porter are very helpful and friendly.

Lene Families - 14/03/2019 AccorHotels certified review
« Good »

The place was good but housekeepers were rude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lene, Thank you for providing us with feedback on your stay. I am glad that you enjoyed our hotel location. Your comments regarding our Housekeeping services was most concerning, our Head of Department will address this with the team to ensure we always deliver the best possible experiences for our guests. Please accept our sincerest apologies for your experience in this regard and we truly look forward to the opportunity to welcome you and your family again on your future visits to Hong Kong. Sincerely, Guest Experience Manager

Srilal G. Business - 14/03/2019 AccorHotels certified review
« Had a very good stay for one week and nice rooms after renovation »

Nice and very good stay in your hotel. Newly renovated and clean rooms with bigger space. At least for members, hotel should give a room with nice view. The one I got is just facing an old building. Whole one week I didn't open the window curtain. Other than this, an excellent hotel with a nice bar at the 27th floor.

Michael B. Couples - 14/03/2019 AccorHotels certified review
« Amazing hotel, would stay again »

Amazing hotel great stay and definitely would stay again

Uk R. Couples - 14/03/2019 AccorHotels certified review
« Good hotel for exploring Hong Kong »

Lovely hotel, centrally situated, but near Victoria Park so quieter than some areas. Friendly attentive staff. Comfortable room.

Business - 14/03/2019 TripAdvisor review
« A quality experience from competent friendly staff at the Park Lane »

Six stays in 3 years at the Park Lane, the draw card being the service on the executive floor led by David, Carol and a great attentive team in the lounge. Rooms always clean and well serviced. A venue I will return to when next in HK. Victoria Park across the road is another highlight in which to stroll and relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O338WAjohnr, Thank you for your support and taking the time to share your experience with us. I am glad to know that you enjoyed the exceptional and welcoming services from our team particularly David and Carol. Your kind words motivate us to continuously strive for excellence. We certainly look forward to having you back again on your future visits to Hong Kong. Sincerely, Luc Bollen General Manager

Frank Couples - 13/03/2019 AccorHotels certified review
« Nice central hotel »

Good service, nice rooms, central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, We appreciate that you took the time to share your experience and we are happy to read how you enjoyed our comfortable room, prime location, and good services. It is always a pleasure receiving positive feedback from you guests. Thank you for choosing our hotel for your Hong Kong visit and look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

B. D. Couples - 13/03/2019 AccorHotels certified review
« Great hotel in good location! »

I decided to stay again at the Park Lane from a past good experience in 1995... And I was not disappointed. The service and food option exactly met my expectations. I liked to work out and the gym has a good choice of machine, the only downside is the temperature was a bit cold as the air vents are close to your head due to low ceiling.

Sutanto A. S. Friends - 13/03/2019 AccorHotels certified review
« Good hotel!good location!good service! »

The receptionists are kind! The location very strategy. It's easy to get food in this area.

Arthur H. Couples - 13/03/2019 AccorHotels certified review
« As usual above expectations »

Special mention should be made of the staff in the Club Lounge { with the exception of the staff member who said when I asked for some help with the online boarding passes for our flight" It would probably be better to do it yourself"]. We would like to thank in particular Sandy, Jack and Hilary. The special mention though should be made about Maggie Leung who arranged our room on arrival and rang when in our room to make sure that everything was OK. Who also, when I mentioned about the lack of help with my online boarding passes, immediately escorted to me to the business centre, explained to the young lady what I needed and it was done in 5 minutes, please thank Maggie on our behalf.

June N. Couples - 12/03/2019 AccorHotels certified review
« We had a fantastic time at The Park Lane in Hong Kong »

The hotel was great easy checkin, the staff are excellent David and staff at the executive lounge are brilliant making everyone feel at home. The weather wasn't great while we were in Hong Kong but coming back to The Park Lane was a ray of sunshine. The staff were very helpful with places to visit on rainy days helpful hints on getting around Hong Kong such as the Octopus card and arranging taxi when required. The bed and pillows were fantastic and our room was very spacious the hotel has every facility you could wish for during your stay. It was a great location and views we loved out stay and would stay there again.

Alexander G. Business - 12/03/2019 AccorHotels certified review
« First Class Hotel »

I stayed at the hotel in March 2019 for 3 days and was overwhelmed by the way I was treated by the staff who were a credit to the hotel. The accommodation was excellent and the location ideal.

Helene Couples - 11/03/2019 AccorHotels certified review
« Comfort and convenience »

We stayed at the Park Lane Hong Kong for 7 nights in a Queen Deluxe Room. Although the website states "Victoria Harbor Views" the views of the harbor are not that great - i.e., you see the unsightly tops of other buildings when you look out of the window! The Nespresso machine was a nice touch however, there was no full-length mirror in the room which is very disappointing. The bathroom was quite spacious and modern. We had a comfortable stay in a "harbor view" room for 4 nights and I requested a change to a different room which the front desk lady (Wing) was very kind to accommodate. This room had a view of Victoria Park and a glimpse of the Harbor. This second room was on a lower floor and the bathroom was small and a bit dated. The rooftop bar and the Restaurant were fabulous. The hotel is very conveniently located - close to both high end shops (Fashion Street) as well as other shops, Food Street, and more importantly, the MTR. The front desk and concierge as well as the bell boys were all extremely polite and helpful. Thanks for a lovely and comfortable stay at the Park Lane Hong Kong.

Wwc Families - 11/03/2019 AccorHotels certified review
« All services at the hotel were excellent and the Skye Bar drinks, view and service was excellent. »

From check in to check out every service in the hotel was excellent. All requests to Conceirge desk in regards to travel and tours around Hong Kong were answered very professionally as we had a great time in Hong Kong.

Sharon Business - 11/03/2019 AccorHotels certified review
« Comfort, Clean and Cosmopolitian »

Pullman hotel is situated right above the mtr - Causewaybay and surrounded by many local and international eatery. The rooms were clean and the staff tries to make sure that you are comfortable.

Keith Business - 11/03/2019 AccorHotels certified review

The one main issue is that the walls of the hotel is too thin - the whole night, I can hear noises (conversations, bathroom breaks) coming from the rooms next to mine. Honestly, I was awake the whole night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you for taking your precious time to share your review with us. We regret the noise disturbances you experienced during your recent visit, please accept our sincere apologies for all the inconveniences caused. We value our guests' feedbacks greatly to enhance future experiences. Please rest assured quiet room will always be accorded to you on your future visits. We appreciate your support in the past and hope that this atypical experience will not deter you from staying with us again. Sincerely, Guest Experience Manager

Brezilda G. Families - 11/03/2019 AccorHotels certified review
« Excellent »

Great service front front desk to doormen and concierge to housekeeping

Anonymous Business - 11/03/2019 AccorHotels certified review
« Fine but probably expect more from a 5 star hotel »

The room was fine but the decor was not quite as modern as the lobby and rooftop bar. There was no bag for laundry in the room. Room service was to a good standard. However there were no power sockets by the bed, the only sockets in the room were by the desk.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 2188.00 HKD Non member rate
From 2188.00 HKD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates