Hotel - Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

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4.0/5 1,696 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 24:00
    • Opening hours : Week-end 07:00 - 24:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.Enjoy the luxury of times gone by while still surrounded by modern comforts. Our Suites boast a sea view, and drapes and flock wallpaper in warm colors. They are perfect for a romantic getaway or a business trip.

  • 121 rooms
  • 19 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Radio in room
    • Manual temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 306 reviews

Our guest reviews for Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,696 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Chris V. Couples - 13/06/2018
« Wonderful and Beautiful! »

We enjoyed an amazing room with a view, a fantastic pool and excellent food. Five Star all the way. Staff was fantastic. Loved this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to warmly thank you for your gratitude, and for leaving your wonderful review. We hope your next visit will be as pleasant as the previous one. Sincerely, V. Giglio

TripAdvisor review
director658 Couples - 12/06/2018
« Peace and Calm »

The Villa Igiea is a haven of peace and calm in a chaotic and noisy city and it's wonderful to return to its order and cleanliness after a busy day in Palermo. Staff treat guests with friendly courtesy and provide a level of service that is sadly lacking in many hotels these days. Food was great with extensive wine list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much! We are so happy that you enjoyed the time spent at Villa Igiea, appreciating our location and our staff. We are so looking forward to welcome you again. Sincerely V.Giglio

AccorHotels certified review
Gary M. Couples - 08/06/2018
« Very impressive. We loved the place! »

This old, grand hotel is full of charm and history. Situated above the sea, it provides beautiful views and very pleasant surrounds. The staff are over-the-top brilliant in service and care. The restaurant is amazing. The spa treatment was exceptional (I had a lymphatic massage) - that lady is amazing and very professional. Our room had a 5 meter high ceiling and sea views. The only negative was the mosquitoes. We killed 3 in our room the first night, but I received 6 bites the second night (revenge of the mosquitoes). The receptionist staff and concierge were particularly helpful and caring. Car parking was free. The huge hallways and framed old photos took us back about 80 years in our imaginations, as we pondered the days when this hotel was a centre of fashion and a retreat for monarchs and the elite of Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience at Villa Igiea and we are very glad that your stay left you with positive memories. We truly hope to welcome you again. Sincerely V.Giglio

AccorHotels certified review
Frederick S. S. Families - 23/05/2018

Excellent Philip is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. We work really hard to offer the best service in the best possible environment. So we are happy to see that reflected on your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, V. Giglio

AccorHotels certified review
Eugene K. Families - 21/05/2018
« thanks for your dedicated service. »

room condition is really good, all employee is well trained and has kind mind. all dedicated service attitude. I travelled with parent, they also appreciate your dedicated service. Specially, during the staying at your hotel, my mum meets her 71st birthday. Breakfast time, all your staff celebrated together with our family and served nice cake!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to welcoming you back in the near future please accept my best regards. Sincerely, V. Giglio

TripAdvisor review
bortwine Couples - 20/05/2018
« Majestic View of Palermo »

Our stay at the Villa Igiea was excellent in all respects--the room--and amazing view of the harbor--, food, facilities and Philip the concierge, all made for a wonderful stay. We highly recommend anyone to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your positive comments about Grand Hotel Villa Igiea. I truly appreciate all your words regarding our facilities, food and staff. We wish to have you again as our preferred Guest in the near future. Sincerely V. Giglio

AccorHotels certified review
Corinne J. Couples - 16/05/2018
« excellent!!! »

Beautiful place and amazing food experience at "La Cuvee du Jour"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your time in sending us such a positive feedback about your stay at our property and your dinner experience at Cuvée du Jour Restaurant.. We really hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Jean Couples - 13/05/2018
« Terrible room location , and quality of the room was devastating, filthy with leaking ceiling »

This was our honeymoon. Very disaapointing. They gave us room 512, that over looked the boat JUNK yard. I called the front dest to request a better room, I was told that is what I paid for. (discount offer over the internet) Ironically the ceiling was leaking water all over the entry way as we slept, when I awoke heading toward the bathroom I slipped and fell in the water by the entry door, they were forced to move our room. I was double charged for the breakfast that was supposed to be included, I paid the charge at the original reservation I made. Over all the resort was has huge let down, i don't think they take care of the property as they should. Defiantly not what I was expecting with the name "Sofitel"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the most appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is my hope that you will give Villa Igiea the opportunity to better serve you in the near future. Sincerely, Vito Giglio

AccorHotels certified review
Piet S. Couples - 13/05/2018
« Great hotel and servic »

Excellent breakfast, very nice lunch on the terrace. Shuttle service could be later in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you very much for your precious feedback. Thank you again for sharing your experience, and we hope to welcoming you soon at our property. Sincerely,

AccorHotels certified review
Adolfo Couples - 11/05/2018
« Excellent »

One of the best had

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 25/04/2018
« Great staff but hotel quite tired »

The staff were great generally, lovely breakfasts and convenient shuttle service (just a shame it stops so early in the day so we got a lot of taxis). The real downside for me was having no hot water on day 1 and the morning of day 2 of a 5 day stay. My first night cost 340 euros and I would expect hot water for that price. We had to waste hours in our room waiting for people to check the water, to then be told it was hot (when it was barely warm), then it was an issue with the hotel, then moved to a room which wasn’t anywhere near as nice as our first (and also didn’t have hot water) to finally be moved to a room with hot water (suggesting it wasn’t a hotel wide issue). This alone really tarnished my view of the hotel. I would expect hot water even in a cheap hotel and, If an issue is highlighted, I would have expected it to have been dealt with quickly and for us to receive an upgrade rather than hours of waiting then offered a downgrade in room with the same issue. Really disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. We are sorry that your stay was a disappointing one due to the lack of hot water and please allow us to express our most sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the most appropriate measures to prevent similar occurrence in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, V.Giglio

AccorHotels certified review
Guest F. S. Couples - 23/04/2018
« Comfortable stay in a old Grand Hotel »

The villa Igiea is a grand dame of a hotel - it has a long history and and has hosted many illustrious guests. Today it might not be the fanciest place and in some places it shows a bit its age - but it is a very fine hotel with impeccable service and very comfortable rooms. The bar and restaurant are very pleasurable with wonderful views over the subtropical garden, the Mediterranean and the harbor. The rooms with their high ceilings are well equipped and very quiet. Definitely a place for people who are looking for a hotel with character, style and soul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your positive feedback and we very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, V.Giglio

AccorHotels certified review
M.w. Couples - 22/04/2018
« Veritably a Grand Hotel in all aspects »

Room was amazing with service to match. We travel extensively and tried many superb hotels all over the world. This one stands out as something very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much! It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, V.Giglio

AccorHotels certified review
David L. Families - 19/04/2018
« Stuffy and formal, reception staff haughty »

Staff make the experience. Your reception staff did not help this. All other staff - including the elderly restaurant waiters did their best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide an authentic experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, V.Giglio

AccorHotels certified review
Haluk T. Couples - 16/04/2018
« Amazing »

The rooms are spacious, the linen,exquisite, and breakfast is an experience. If pushed I could say that the choise of back ground music needs a little attention. Coming to Sicily one expects some Italian pop, jazz or similar. This is just an observation and not a critisisim. I would definatly come back just to stay at Villa Igiea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much! It is always a great pleasure to receive positive feedback. I will share your comments with my team as it will encourage them to continuously deliver excellent and authentic services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, V.Giglio

TripAdvisor review
Family - 09/04/2018
« Beautiful hotel »

Hotel building is impressive. Free parking. Our room (family suite) was very spacious. Breakfast was great - large variety. Hotel location is fine: not in the center of town, but shuttle service takes guests back and forth. Some problems: only one elevator in main building, therefore it takes time to go up and down. Most of the time there was no bellboy service in the lobby, meaning that you have to carry your suitcases/bags in and out of the building...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your recent experience at the Grand Hotel Villa Igiea. I am very glad that you enjoyed the time spent with us, however I do express my most sincere apologies for the lack of constant doorman service. Thank you for pointing this out, as it is a good imput to improve the quality of our services. We are so looking forward to welcome you again. Sincerely Vito Giglio

AccorHotels certified review
Alan Couples - 07/04/2018
« NIcely located hotel but poor wifi and very average and overpriced dinner »

It was pleasant, and the staff were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback following your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. We are very glad that you enjoyed your experience with us, however we regret that you felt disappointed about the quality and prices of our restaurant. Your opinion is always very important and please rest assured that we will take it under consideration. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Margaret Friends - 06/04/2018
« Great location and good service »

Comfortable room, great location, secure parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. Please rest assured that I will share your comments with our team as it will serve to encourage them to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Jose A. I. (. R. P. N. Couples - 06/04/2018
« A great stay! »

Your greeting staff and cleaning staff were excellent. Your reception staff made us feel very welcome and they provided excellent assistance. Your restaurant team was superb and made our stay a very enjoyable one. If we were there for dinner or breakfast, they were simply amazing and incredibly attentive. Your facility is beautiful and we wish there was a book about the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much! It is always a pleasure to receive positive feedback. I will share your beautiful compliments with our team as I am sure that they will encourage them to continuously deliver excellent and authentic experiences. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Sjw Couples - 21/02/2018
« SJW in Palermo »

Disappointing...We were originally checked in to your main hotel and then one month prior to arrival we were advised that you would be closed for a refurb.....1 month notice !!!

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