Hotel - Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

4.0/5 1,867 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 24:00
    • Opening hours : Week-end 07:00 - 24:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.Enjoy the luxury of times gone by while still surrounded by modern comforts. Our Suites boast a sea view, and drapes and flock wallpaper in warm colors. They are perfect for a romantic getaway or a business trip.

  • 121 rooms
  • 19 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
    • Safe deposit box in room
    • Radio in room
    • Direct dial telephone
    • Manual temperature control
    • Shower
    • Bathtub
    • Security peephole
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 388 reviews

Our guest reviews for Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,867 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kathy Couples - 04/11/2018 AccorHotels certified review
« Lovely »

Lovely stay. All staff we interacted with were lovely. Philip the concierge was just so kind helpful and informative. It was great

S. F. Families - 20/10/2018 AccorHotels certified review
« Wonderful »

We were at the hotel for a f. reunion. Our room was well-appointed and the bed was one of the most comfortable that we have had in a hotel. The hotel was able to supply electric converters for our plugs (we had brought some but our kids needed some too). The concierge was helpful and informative, suggesting excellent restaurants and site visits, as well as excellent directions! Breakfast was delicious and the outdoor dining was relaxing and beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. We are really pleased to know that you enjoyed your time with us and that you appreciated our services and the assistance provided by the staff. We hopw to see you again in the next future. Sincerely, V. Giglio

Greg M. Couples - 15/10/2018 AccorHotels certified review
« Majestic and Classic property in a prime waterfront location. Well maintained and courteous staff. »

The room (104) was well maintained and updated in the classic style. Very comfortable and quiet. Great large deck overlooking the water and marina. Staff were helpful and well trained. The concierge provided excellent recommendations for restaurants. The shuttle to and from downtown was comfortable and the service appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your beautiful survey following your stay at the Grand Hotel Villa Igiea. We are so happy that we contributed to make your experience a memorable one and we are so looking forward to welcome you again. Sincerely V.Giglio

Alejandro Couples - 13/10/2018 AccorHotels certified review
« Special hotel »

Hotel seafront setting and gardens offer the best alternative in town even though you need to take a shuttle to go downtown. Drinks or dinner at the terrace with live piano music is a must. Service at the restaurant is first class, the one at the bar and snacks side, not so. Our room, at the garden level wiyh a privare terrace overlookng gardens was ample sized and enjoyable; however you have to walk down and up stairs to reach it. This an hotel to go back again and again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedbacks: guest satisfaction is our daily charge to do always better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, V. Giglio

Anonymous Couples - 02/10/2018 AccorHotels certified review
« Oasis in a busy city »

Had a wonderful time. Breakfast was amazing and breakfast service was friendly. Staff were pleasant and efficient. The hotel and its surrounds are in need of a little TLC but the view from our room and at breakfast were just lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is a pleasure to know that your stay with us left you good memories. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, V. Giglio

Greg Couples - 25/09/2018 AccorHotels certified review
« Awful »

You did not advertise the fact the room was not in the hotel but was in an annex, nor did you advertise that it was a subterranean dungeon that looked *up* onto a carpark. The walls were paper thin, the toilet dripped all night, the wifi was terrible, and the foyer was decorated with odd headless mannequins. The staff could not cope with a full hotel. Breakfast was terrible and the service was worse. This is not a 5-star hotel. Gouging me $700 because it was a last minute booking just makes me think Accor is not good value and should be avoided in the future. I would have been better off at a motel, not even factoring in the exorbitant cost. I should post on tripadvisor to warn others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Firstl of all thank you for sharing your precious survey following your very recent stay at the Grand Hotel Villa Igiea MGallery by Sofitel. I am truly sorry that your experience left you disappointed especially with regards to the room. We would have been more than happy to offer you a free upgrade but we were fully booked and there was no chance to move you to another room in the main building. Allow me to point out that the location of the Annex is well descripted in our website and the decoration of the foyer is normally appreciated by our guests. If you did not like it is just a matter of personal taste. It’s our hope to count on your presence on your next holiday to Villa Igiea in order to show you we are able to offer you a real luxury experience up to your expectations. Sincerely Vito Giglio

Laura Couples - 24/09/2018 AccorHotels certified review
« Happy with the facilities and the staff however felt we overpaid for what we got »

The staff were friendly and helpful, the hotel was in a great location with great outdoor amenities. Our room was very disappointing, small and had a very, distinct unpleasant smell. Overall for the price we paid it was a bit of a let down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am sorry if the room you were assigned did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, V. Giglio

Couples - 24/09/2018 TripAdvisor review
« This is NOT a Sofitel »

This is NOT a SofitelWe booked this hotel based on our years of staying at Sofitel hotels around the world. This property is very outdated, old and in need of total renovation. We had booked a suite with balcony and as we checked in were told that our suite will not have balcony and there is no chance of changing it. The suite was good size, however very old. The furniture was old as well as the bathroom. The shower had a small glass door and while using it would splash water everywhere.on the last day we had the Do not Disturb sign on the door and one of the hotel employees knocked, then opened the door while I was dressing. This is totally unacceptable and not expected from a Sofitel.Overall we were disappointed from the time we arrive until we left.This is NOT a 5 Star hotel and should not be advertised as such, it is misleading and not worth the money we paid for. At best We would rate this a 3 Starr property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are truly sorry that your stay with us left you very disappoited especially as far as the room is concerned. We were not able to offer you a suite with balcony since they were already assigned to other guests although you specified in the reservation your preferences. We can perfectly understand that some aspects did not meet your expectations and please accept our most sincere apologies for the mishap occured the last day with our hotel employee since it was not at all our intention that this action happened and of course it is contrary to our standards. It’s our hope to count on your pleasant presence on your next holiday in order to show you we are able to offer you a real luxury experience up to your expectations. V. Giglio

Mas Couples - 23/09/2018 AccorHotels certified review
« This is NOT a Sofitel »

We booked this hotel based on our years of staying at Sofitel hotels around the world. This property is very outdated, old and in need of total renovation. We had booked a suite with balcony and as we checked in were told that our suite will not have balcony and there is no chance of changing it. The suite was good size, however very old. The furniture was old as well as the bathroom. The shower had a small glass door and while using it would splash water everywhere. on the last day we had the Do not Disturb sign on the door and one of the hotel employees knocked, then opened the door while I was dressing. This is totally unacceptable and not expected from a Sofitel. Overall we were disappointed from the time we arrive until we left. This is NOT 1 5 Star hotel and should not be advertised as such, it is misleading and not worth the money we paid for. At best We would rate this a 3 Starr property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are truly sorry that your stay with us left you very disappoited especially as far as the room is concerned. We were not able to offer you a suite with balcony since they were already assigned to other guests although you specified in the reservation your preferences. We can perfectly understand that some aspects did not meet your expectations and please accept our most sincere apologies for the mishap occured the last day with our hotel employee since it was not at all our intention that this action happened and of course it is contrary to our standards. It’s our hope to count on your pleasant presence on your next holiday in order to show you we are able to offer you a real luxury experience up to your expectations. V. Giglio

Anonymous Couples - 17/09/2018 AccorHotels certified review
« We love to hate this hotel :-) »

This hotel is absolutely charming, vintage, old and as everything old it has its own mood; the plumbing is noisy, the safe box has to be checked for opening, last time during storm it rained in our room, but this is part of this extraordinary experience! The staff is so kind that everything is immediately forgot... please do not change anything!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell about your positive experience at Villa Igiea. I am very happy that you spent a good time with us. It is true, the hotel is an old building but full of charme and we are glad that you appreciated the atmoshere although some maintenance works are needed. I truly hope to welcome you again in the future. Sincerely Vito Giglio General Manager

peza1960 Couples - 16/09/2018 TripAdvisor review
« Indifferent service at a fading gem »

We stayed here for 3 nights. Good in some ways to be out of hustle of Palermo, but then options for dining are limited very much to the hotel. The villa had a grand presence, but needed significant repairs and upkeep. Lights not working, one phone in room non functioning(and still was by end of stay despite reporting), cracks, loose tiles etc. Front desk and pool bar service good. Terrace and restaurant service hopeless. Not sure if arrogance or ineptitude. Young staff busy but older waiters the worst I’ve seen. Similar accomodation and prices to Villa Athena Agrigento and Grand Hotel Ortigia and those places left Villa Igiea for dead. Expected so much more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, first of all thank you for your comments regarding your last stay at the Grand Hotel Villa Igiea. We are really sorry that you had a bad impression of our Hotel due to some inefficiencies and maintenance issues. Therefore, we apologize for the drawbacks we have caused to tou and we will try to improve our services because one of our focus is to make the holiday of our guests as comfortable as possible. We hope to see you again in our Hotel to serve you better in the near future. Best regards, Vito Giglio Hotel Manager

Mikhail G. Friends - 09/09/2018 AccorHotels certified review
« Nice place but restaurant needs to improve »

This was my second time staying at the hotel. I like everything except the dinner experience. The food is overpriced, not super tasty and service is poor. Also, the room service was not great. We got a different wine from which we ordered, although slightly cheaper, and the stake as cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. It’s our hope to count on your pleasant presence on your next holiday to Villa Igiea in order to show you we are able to offer a better experience than the previous one. Best regards. V. Giglio

B J. Couples - 08/09/2018 AccorHotels certified review
« Me B j. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for sharing such a beautiful survey following your recent stay at Grand Hotel Villa Igiea. It is a great feeling knowing about your positive experience, I will share all your comments with my team who strives day by day to deliver authentic and memorable stays. Looking forward to welcome you again. Sincerely V.Giglio

Giuseppe Business - 01/09/2018 AccorHotels certified review

Wonderful place

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Ospite, Infinite grazie per averci dedicato il suo prezioso tempo e ancora di più per aver soggiornato al Grand Hotel Villa Igiea MGallery by Sofitel Siamo molto felici di aver contribuito a rendere questa sua permanenza un momento ricco di ricordi positivi. Ci auguriamo di poterla accogliere nuovamente presto e nel frattempo la salutiamo cordialmente. V. Giglio

Anonymous Couples - 24/08/2018 AccorHotels certified review
« A great stay »

A wonderful way to enjoy the city and the sea

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for sharing your feedback following your recent stay at the Grand Hotel Villa Igiea MGallery by Sofitel. Your comments are valuable resources which help to improve more and more the quality of our services and facilities. I truly hope you will come back soon for another stay with us. Sincerely Vito Giglio

Shane R. Friends - 19/08/2018 AccorHotels certified review
« Very nice hotel. »

Location is out of town but it helped that we had the shuttle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much! It is always a great pleasure to receive positive feedback. I will share your comments with my team as it will encourage them to continuously deliver excellent and authentic services. We count on your next visit in the near future Sincerely, V. Giglio

Neal L. Couples - 15/08/2018 AccorHotels certified review
« Good »

Much about the hotel was great. But to have no hot shower for 2 days is simply unacceptable at this level of hotel. We complained but nothing was done. Just a sorry. That isn’t good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank You very much for taking the time to send Your survey. We truly apologize for the inconveniences happened during your stay at the Grand Hotel Villa Igiea. Several inconveniences should not have happened during your stay and we have taken note of it. Please accept our sincere apologize. We hope to have the opportunity to welcome you back in the future in our hotel. Best regards. V. Giglio

Ml Business - 13/08/2018 AccorHotels certified review
« Very good »

Very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Ospite, La ringraziamo per aver scelto il Grand Hotel Villa Igiea MGallery by Sofitel ed aver condiviso la Sua opinione riguardo il suo recente soggiorno. Siamo lieti di aver soddisfatto le Sue aspettative e ci auguriamo di poterLa riavere presto nostro ospite. Cordiali saluti. V. Giglio

Elise Families - 13/08/2018 AccorHotels certified review
« Disappointed »

One of the Rooms smelled very bad. Staff knew about this smell problem and sold this room anyway. We could not get another room since the hotel was fully booked. Unacceptable for a 5 star hotel where the roomprice is high. Barwoman on the terrace was very unfriendly and rude. We waited for more than 30 minutes before someone took our order. Concierge, poolman vincenzo and one receptionist were very friendly also the doormen and the chauffeurs of the bus into town. Management does not greet their guests when they pass by. (We were amazed by that) Most staff is friendly, roommaids, porters, concierges, restaurant staff. Poolbar staff was rude and not friendly more busy with themselves than with guests. First day we had lunch. 3 tables and 7 waiters and it took long before we could order. The waiter told us the extras. There was a lot of fresh fish as extra. My husband said that I did not eat fish and the waiter found it nessecairy to tell me. You do not know what you miss not eating fish. That was an remarkeble comment to a guest since he did not know the reason why I cannot eat fish. There is a lot of improvement possible. Specially training staff in some departments to be more friendly and polite. It is a pity. We have been to this hotel before and the staff was always more relaxed and friendly. Villa Igiea is a special place, beautiful old villa with a good vibe. I hope the standard will improve soon because it has potential.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for sharing your survey following your recent stay at the Grand Hotel Villa Igiea MGallery by Sofitel. We are sorry that your last experience did not live up to your expectations. Please be assured that your comments are valuable resources which help us to address our weaknesses and improve the quality of our services and facilities. I truly hope you will come back soon for another stay with us. Sincerely Vito Giglio General Manager

Anonymous Friends - 30/07/2018 AccorHotels certified review
« OK stay, but not outstanding »

Fading grandeur and some maintenance work is going to be required. Also as Accor Gold member no benefits where offered to us upon check-in (i.e. no welcome drink / no room upgrade)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for devoting part of your valuable time to share your recent experience with us. Your opinion is our continuous reference to improve, for this reason we appreciate that you have helped us to identify these areas of opportunities. We are sorry that you did not receive the welcome drink as Gold Member. It’s our hope to count on your pleasant presence on your next holiday to Villa Igiea MGallery by Sofitel. Best regards, V. Giglio

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