Hotel - Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

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4.0/5 1,633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 24:00
    • Opening hours : Week-end 07:00 - 24:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.Enjoy the luxury of times gone by while still surrounded by modern comforts. Our Suites boast a sea view, and drapes and flock wallpaper in warm colors. They are perfect for a romantic getaway or a business trip.

  • 121 rooms
  • 19 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Radio in room
    • Manual temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 271 reviews

Our guest reviews for Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 09/04/2018
« Beautiful hotel »

Hotel building is impressive. Free parking. Our room (family suite) was very spacious. Breakfast was great - large variety. Hotel location is fine: not in the center of town, but shuttle service takes guests back and forth. Some problems: only one elevator in main building, therefore it takes time to go up and down. Most of the time there was no bellboy service in the lobby, meaning that you have to carry your suitcases/bags in and out of the building...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your recent experience at the Grand Hotel Villa Igiea. I am very glad that you enjoyed the time spent with us, however I do express my most sincere apologies for the lack of constant doorman service. Thank you for pointing this out, as it is a good imput to improve the quality of our services. We are so looking forward to welcome you again. Sincerely Vito Giglio

AccorHotels certified review
Alan Couples - 07/04/2018
« NIcely located hotel but poor wifi and very average and overpriced dinner »

It was pleasant, and the staff were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback following your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. We are very glad that you enjoyed your experience with us, however we regret that you felt disappointed about the quality and prices of our restaurant. Your opinion is always very important and please rest assured that we will take it under consideration. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Margaret Friends - 06/04/2018
« Great location and good service »

Comfortable room, great location, secure parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. Please rest assured that I will share your comments with our team as it will serve to encourage them to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Jose A. I. (. R. P. N. Couples - 06/04/2018
« A great stay! »

Your greeting staff and cleaning staff were excellent. Your reception staff made us feel very welcome and they provided excellent assistance. Your restaurant team was superb and made our stay a very enjoyable one. If we were there for dinner or breakfast, they were simply amazing and incredibly attentive. Your facility is beautiful and we wish there was a book about the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much! It is always a pleasure to receive positive feedback. I will share your beautiful compliments with our team as I am sure that they will encourage them to continuously deliver excellent and authentic experiences. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

AccorHotels certified review
Sjw Couples - 21/02/2018
« SJW in Palermo »

Disappointing...We were originally checked in to your main hotel and then one month prior to arrival we were advised that you would be closed for a refurb.....1 month notice !!!

TripAdvisor review
Friends getaway - 12/02/2018
« It is an amazing place »

It is an amazing place. It is not in the city - we took a taxi to get there, but the location it gorgeous, we walked to the Mount Pellegrino - very much recommended! The hotel's restaurant seemed to be understaffed at this time of the year, but the food and the service were very-very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much! All Team and myself are ver glad that your time spent at Villa Igiea left you with beautiful memories. We truly strive day by day to deliver unforgettable experience and excellent services, that is why your positive feedback is the best prize we could ever receive. We are looking forward to welcome you again in the near future. Sincerely Vito Giglio

AccorHotels certified review
Frankfurt Families - 09/01/2018
« Atmosphere and decoration is good. Service needs to be improved, »

I'm afraid that service at your hotel is a bitl poor considering a part of Sofitel hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sadao K., Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vito Giglio General Manager

AccorHotels certified review
T. Couples - 04/01/2018
« Beautiful place »

Amazing hotel and very professional and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Claudine T., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. However, I am very sorry to read your disappontment regarding our restaurant and bar and please rest assured your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Imran Families - 02/01/2018
« Palermo »

Great experience! only comment bed mattress and sheets need to be upgraded.

AccorHotels certified review
Michael A. Couples - 13/12/2017

Very good. Graceful building, large room with a sea view, easy parking, fine dining, scenic gardens helpful staff.

AccorHotels certified review
Anonymous Couples - 27/11/2017
« Class, history and setting »

Fantastic hotel in a picturesque setting, full of class and history. The rooms were beautifully furnished. The whole experience was idyllic except for the bed which did not, in our view, meet the MGallery standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms MARGARET LYONS, We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Christos G. Couples - 21/11/2017

amazing customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Christos G., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Taylor Couples - 10/11/2017
« Beautiful hotel »

Everyone was very nice and helpful. Beautiful hotel. Food and drinks were quite expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Taylor D., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Unhappy C. Couples - 08/11/2017
« Not a five star hotel: desperately needs investment. »

Your hotel is not five star. We stayed in room 258. The wall covering have huge dirty black patches on them, and the curtains are filthy. The window leaked and the carpet got wet with the rain. The shower was so bad I complained and them came to fit a new head. The TV only showed Italian channels and on asking I was told that there should be English channels and they came to fix it. The telephone didn't work and they had to come and fix that. The room was dark and the lighting dreadful. Your receptionists were very helpful. The meal in the restaurant was overpriced and not brilliant. Room service was prompt but highly overprices.. €122 for two club sandwiches, a bottle of wine and a beer! All in all a bad experience .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Eyles p., Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery by Sofitel we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Peter Couples - 07/10/2017
« Very good hotel exellent »

exellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Peter T., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Peter N. Couples - 30/09/2017
« Excellent stay ! »

Hotel loaded with a lot of history,, excellent location, very good food and very friendly upgrade to the junior suite !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Piotr N., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Charles Families - 28/09/2017
« The experience was memorable in all regards - location, services and professionalism of the staff. »

This was a very pleasurable hotel experience, comparable to the very best I have seen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Charles O., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your beautiful experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Roy V. Couples - 28/09/2017
« MAJESTIC PLACE »

Rather gentle and pleasant experience of an old world style of hotel. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ROY V., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio General Manager

AccorHotels certified review
Richard O. (. Couples - 26/09/2017
« Very little marina view »

We requested a marina view from our room. This was not the case although reception said you could see the marina. Technically you could see about 10% of the marina if you leaned over the balcony. It was a view of industry not marina. They offered an alternative room but that had absolutely no view at all. The next day we were then shown the room directly next door to our room which was small and you could see very slightly more marina, but not a lot. The furniture was badly scratched and there were some marks on the wall of the bedroom. There was no other chair to sit per the photographs on the hotel's internet site. This was a 3 star room. Old, tired and no nice view. A garden view would have been better. I have taken many photographs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard O., Thank you for taking the time to tell us about your experience at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vito Giglio

AccorHotels certified review
Jacyr C. F. Couples - 26/09/2017
« Stupendous »

Very nice room, nice restaurant and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jacyr Costa F., We very much appreciate your comments regarding your stay at the Grand Hotel Villa Igiea Palermo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vito Giglio

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