Hotel - Grand Hotel Villa Igiea Palermo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

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4.0/5 1,579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 07:00 - 24:00
    • Opening hours : Week-end 07:00 - 24:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.Enjoy the luxury of times gone by while still surrounded by modern comforts. Our Suites boast a sea view, and drapes and flock wallpaper in warm colors. They are perfect for a romantic getaway or a business trip.

  • 121 rooms
  • 19 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Radio in room
    • Manual temperature control
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 237 reviews

Our guest reviews for Grand Hotel Villa Igiea Palermo - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 27/11/2017
« Class, history and setting »

Fantastic hotel in a picturesque setting, full of class and history. The rooms were beautifully furnished. The whole experience was idyllic except for the bed which did not, in our view, meet the MGallery standard.

AccorHotels certified review
Christos G. Couples - 21/11/2017

amazing customer service

AccorHotels certified review
Taylor Couples - 10/11/2017
« Beautiful hotel »

Everyone was very nice and helpful. Beautiful hotel. Food and drinks were quite expensive

AccorHotels certified review
Unhappy C. Couples - 08/11/2017
« Not a five star hotel: desperately needs investment. »

Your hotel is not five star. We stayed in room 258. The wall covering have huge dirty black patches on them, and the curtains are filthy. The window leaked and the carpet got wet with the rain. The shower was so bad I complained and them came to fit a new head. The TV only showed Italian channels and on asking I was told that there should be English channels and they came to fix it. The telephone didn't work and they had to come and fix that. The room was dark and the lighting dreadful. Your receptionists were very helpful. The meal in the restaurant was overpriced and not brilliant. Room service was prompt but highly overprices.. €122 for two club sandwiches, a bottle of wine and a beer! All in all a bad experience .

AccorHotels certified review
Peter Couples - 07/10/2017
« Very good hotel exellent »

exellent

AccorHotels certified review
Peter N. Couples - 30/09/2017
« Excellent stay ! »

Hotel loaded with a lot of history,, excellent location, very good food and very friendly upgrade to the junior suite !

AccorHotels certified review
Charles Families - 28/09/2017
« The experience was memorable in all regards - location, services and professionalism of the staff. »

This was a very pleasurable hotel experience, comparable to the very best I have seen.

AccorHotels certified review
Roy V. Couples - 28/09/2017
« MAJESTIC PLACE »

Rather gentle and pleasant experience of an old world style of hotel. Friendly staff.

AccorHotels certified review
Richard O. (. Couples - 26/09/2017
« Very little marina view »

We requested a marina view from our room. This was not the case although reception said you could see the marina. Technically you could see about 10% of the marina if you leaned over the balcony. It was a view of industry not marina. They offered an alternative room but that had absolutely no view at all. The next day we were then shown the room directly next door to our room which was small and you could see very slightly more marina, but not a lot. The furniture was badly scratched and there were some marks on the wall of the bedroom. There was no other chair to sit per the photographs on the hotel's internet site. This was a 3 star room. Old, tired and no nice view. A garden view would have been better. I have taken many photographs.

AccorHotels certified review
Jacyr C. F. Couples - 26/09/2017
« Stupendous »

Very nice room, nice restaurant and good service

AccorHotels certified review
Anonymous Couples - 26/09/2017
« Beautiful property in beautiful setting, slightly falling apart with terrible service that makes you feel anything but welcome. »

The staff are not equipped to offer welcoming service. The place however although very rough around the edges is beautiful.

AccorHotels certified review
Glenn G. Business - 24/09/2017
« Compared to our stay 6 years ago, the property and service have deteriorated significantly »

The level and speed of service has deteriorated considerably from our visit six years ago (you were a Hilton property then). The food quality has also gone 'down hill'. This is our first experience with Sofitel / AccorHotels, and it was quite disappointing.

AccorHotels certified review
Jeb Couples - 22/09/2017
« Surprise!! »

A really great facility with top notch staff. Also an energetic chef affecting the F&B in a very positive way. The historic nature of the property is hard to duplicate and a refreshing location away from central Palermo.

AccorHotels certified review
Hussein M. Couples - 16/09/2017
« The Place is Lovely, The Room was lovely, The people/Staff are lovely, the only draw back was the internet problem we experienced during two days in our three days stay. »

I loved the place very much and would love to come again.

AccorHotels certified review
Francesca Families - 12/09/2017
« beautiful place but would expect more from 5 star and for this price »

The building itself is amazing, the bus shuttle service to the center is not great though as the bus is too small. Breakfast is amazing. Staff is ok. Worst thing is the room: paid for a sea view room and was located on ground floor from where i could only get a small glimpse of the sea.

AccorHotels certified review
Allan G. Couples - 29/08/2017
« not happy with the room we had »

we did not get the room we booked and were given a very small room - not even enough space for any chairs except one upright chair at the desk

AccorHotels certified review
Mike Friends - 27/08/2017
« Excellent hotel in great location with great facilities »

The hotel made our trip to Palermo. The staff were friendly, the food excellent and facilities very good. The location overlooking the marina was fabulous.

AccorHotels certified review
Tim Friends - 21/07/2017
« Great building and location, not sofitel service. »

Loved the sea view room, the hotel looks really good and the gardens are great too. Lovely touches by housekeeping. The food and beverage service ran from occasionally good, usually awkward, sometimes rude and defensive when issues raised. The worst service experience I've had related to the name 'sofitel'. But I still had a lovely stay!

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Wonderful stay »

Everything was perfect from the food to the service

TripAdvisor review
Family - 07/07/2017
« Lovely hotel but not so great for little ones »

The hotel was great, the service was very good, the food was good - but it was not the best hotel for little ones (ours are 3 and a baby). Strollers are difficult to get around the hotel grounds with steps everywhere and a tiny lift. The pool area is nice for adults but no special effort made for children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience at the Grand Hotel Villa Igiea. I am truly sorry if you faced some difficulties with your strollers and please rest assured that I will take appropriate measures to improve our facilities for children. I truly appreciate you have pointed this out I am looking forward to welcoming you again. Sincerely Vito Giglio General Manager

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