Hotel - Novotel Imagica Khopoli
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Novotel Imagica Khopoli Hotel

4.5/5 658 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child.Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

  • 116 rooms
  • 280 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,807 reviews

Our guest reviews for Novotel Imagica Khopoli

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 658 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sanket C. Families - 15/09/2018 AccorHotels certified review
« Comfortable and relaxing »

Rooms were clean. Service was welcoming. Although the food was strictly ok. But overall a pleasant weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Seen B. N. I. T. P. O. C. R. A. S. Families - 15/09/2018 AccorHotels certified review
« Satisfied not extremely but »

As compared to my other experiences at different novotel hotels in Mumbai and other cities, the experience here was lacking somewhere. The staff was quite polite but they were not not smart. Room service could have been faster. The entire premises lacked the proper touch of a 4.5 star hotel. The only up to the mark department was the restaurant, the quality of food and service was top notch. Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your s. at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your suggestion related to Room Service is well noted and will be shared with the concern department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

P S. Families - 12/09/2018 AccorHotels certified review
« wonderful »

perfect place to stay for enjoying water and theme park

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Hricha S. Families - 12/09/2018 AccorHotels certified review
« Awesome experience »

We had extremely awesome stay over there. It was feeling like home away home with all luxury. It's highly recommended place to visit in india esp with kids . Staffs were very cordial and helpful. Wish all the best to all the members of hotel. Thanks for lovely hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

R., A. Business - 10/09/2018 AccorHotels certified review
« A good place for professional connect »

This property has substantial amenities to accommodate more than 200+ professionals. I liked about the transformation of big hall to classrooms, fantastic arrangements, no technical glitches throughout the program. Nice ambiance, Food and comfortable rooms. Perfect blend of services and strategic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

B D. G. Business - 10/09/2018 AccorHotels certified review
« Very nice arrangement of food and stay. »

Very much satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Vivek Business - 10/09/2018 AccorHotels certified review
« An average experience »

1) The booking was done by HDFC corporate office. This is the first time in a couple of years that I was asked for a pre-auth on my credit card. I travel about 10-12 days a month all over the country. I asked your front desk executive to swipe the card and charge the amount instead of insisting for a pre-auth. 2) The mini bar was empty 3) Food was ok nothing very exciting. The sambhar was sweet !!! 4) Ordered dinner in my room which was ok. The staff member asked me what time he could come to clear the dishes. Told him to come by 30 mins. He never came. Have seen better managed hotels. Even Novotel properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We respect your point of view and thank you for staying with us.Kindly allow me to clarify a few things based on your feedback. We strive to provide seamless stay for all our guests and more importantly with pre authorization we try and ensure that our valued guests are never hassled during the busy check out period. With having pre authorization on records we are able to process an express check out for our esteemed Guests. Also the minibar is placed in the rooms on guest request and is on chargeable basis. We have taken your feedback seriously regarding the delay in clearance and Food Quality with the concerned teams for a review of our operating procedures and immediate corrective action thereof. I understand the situation could have been handled in a more pleasing way. I sincerely apologize for causing you displeasure on this account. Once again, I sincerely appreciate your candid feedback and thank you for your kind understanding on this security requirement that we have to comply with. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Nikhil G. Families - 09/09/2018 AccorHotels certified review
« Lovely option for a stop over to enjoy Imagica »

Novotel Imagica is a well thought after hotel with ease of proximity to the Imagica theme and water park. The parks can be well explored with a stay at this brilliant hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Amey D. Business - 09/09/2018 AccorHotels certified review
« Good »

Good- Didn't enjoy the food as much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. I truly regret that the food was not upto your liking and I sincerely apologise for he same. I can assure you that your experience was certainly not reflective our usually high standards. I have shared your feedback with the Executive Chef, and we have introduced strong corrective trainings to ensue that our guests’ continue to have great dining experiences with us. Once again I appreciate you sharing your feedback with us, and we sincerely hope that you will give us another opportunity to serve you better in the near future. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Swati A. Business - 09/09/2018 AccorHotels certified review
« Fine »

Food,ambience cleanliness was good but disappointed with Room Service as the AC wasn't working fine. Even after a technician was there to rectify it, but the problem persisted overall night. So it had created issue in sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Our guests’ satisfaction is paramount for us and we endeavor to consistently provide high level of services to our valued guests. I have shared your feedback with the Chief Engineer on the effectiveness of the air conditioning and the same is being carefully looked at. I can assure you that your experience was certainly not reflective of our usual standards of service and would request for an opportunity to welcome you back to showcase the true Novotel hospitality. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Dipti Business - 09/09/2018 AccorHotels certified review
« Pleasant stay »

Overall experience was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Riddhi Business - 09/09/2018 AccorHotels certified review
« Very Good »

The staff, the ambience, all the facilities were really good. Food quality was also nice. Breakfast and lunch was ok, dinner was better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Rajashree Business - 09/09/2018 AccorHotels certified review
« Experience was ok »

Our room faced air-conditioning problem. We had called for the staff help. The staff also did something which had a temporary cooling effect. But later again we faced severe cooling problem. As it was late night then we had to manage with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Our guests’ satisfaction is paramount for us and we endeavor to consistently provide high level of services to our valued guests. I have shared your feedback with the Chief Engineer on the effectiveness of the air conditioning and the same is being carefully looked at. I can assure you that your experience was certainly not reflective of our usual standards of service and would request for an opportunity to welcome you back to showcase the true Novotel hospitality. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Avani Business - 08/09/2018 AccorHotels certified review
« It was nice experience. »

It was good n would request to keep hand wash soap in bathroom n keep fridge stored with some basic items n so one can use it and pay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your suggestions to the concern Team and we Please be rest assured that we are taking the appropriate measures to address the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Dilip A. Business - 08/09/2018 AccorHotels certified review
« 10 »

As per 5 Star Hhotels, good food, very clean. Will like to come with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Tushar C. Couples - 05/09/2018 AccorHotels certified review
« Excellent »

The Hotel Room, food, shuttle service to Imagica were excellent . Staff is perfect, overall this was very nice stay we enjoyed a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Abhishek R. C. Families - 05/09/2018 AccorHotels certified review
« Pampered from entry to departure.. »

I have been to novotel imagica multiple times now and every time i am amazed to see how the hotel’ staff goes out of the way to make their guests feel special. Kids love this place and so does my little princess.. Novotel has everything a five star has.. big comfortable rooms.. breathtaking view... delicious food BUT they have some something really special ..their hospitality. I have been to many hotels in and out of india but i can say that this place has the best staff. Everyone has a enchanting smile and we were pampered from check in till check out. We arrive early and Mona ensure a hassle free check in. Miss Kajol from guest relation is a star and i can’t thank her enough for what she did for my little one and to make her feel special on her Birthday. She has taken guest relation to a different level.I would like Novotel Imagica management to pass on this appreciation to her. Another surprise was Sangita who mesmerised us with her magical voice during the karaoke. Last but not the least i would like to thank Swagata and Biswarup at the restaurant for taking care us during breakfast and dinner. Me and my daughter have a special connect with this place and we will return whenever we get time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Muzammil P. Families - 05/09/2018 AccorHotels certified review
« Family day out »

Had to enjoy sometime with family had choose this location as the same was close to my city, expecting the standard of Novotel around the world was not upto the mark, starting with check in at reception had experiece the best assisted by Shazeb & Bilal the bell guy which has earned Novotel Imagica some bonus point from me, restaurant and bar serve same menu hotel should have one more option of restaurant specialized in Indian variety of cusine as mostly the guest accomodated are Indians. Room by any standard of Novotel were not maintained like carpet rug on floor was twisted on side, headrest of bed was not fixed propely with low class assembley, the side lamps were fixed in such way that chances of getting electrocuted were very high, bathroom commod was not fixed properly and was squeaky when ever you have to sit on it. Gazebo used on pool side were leaking as it was raining heavily, it should have been installed according to weather condition as this time of monsoon is very severe. Bathrobe was incomplete without slippers & moisturizer has to as from the room service. Breakfast was excellent as per any standard with all option of fruits, cheese , breads, croissants other Indian dishes served well. Staff is very very coperative. Check out was also helped by Abhishek very convineinetly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken careful note of your feedback on the food quality and Housekeeping. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience. I’m rigorously following up with my team on the concerns raised by you to ensure immediate rectification of the issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Neeraj A. Families - 04/09/2018 AccorHotels certified review
« Nice room but chaos in the hotel »

Room was nice. Restaurant service was not upto the mark. The table wasn't attended frequently and we had to everytine request to clear used plates. During breakfast it was chaotic as imagica characters came and the staff was all looking at them instead of attending.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Imagica Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

Darshan D. Business - 03/09/2018 AccorHotels certified review
« It was very good experience staying in Novotel »

Option for Jain foods were very limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. We respect your point of view and thank you for staying with us. Kindly allow me to clarify a few things based on your feedback. You were here for a business trip from Deloitte Group and the Menu for the team was pre decided by the Group Coordinator. Our buffet and a la carte menus offer a wide range of Indian, Continental and Oriental options for all meal periods including the Jain food. We regret that the choice available was not up to your expectation and we will certainly revisit or menus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Srinivas Srirangam Novotel Imagica GM

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