Novotel Imagica Khopoli Hotel

TripAdvisor rating 4.5/5 866 reviews
Novotel Imagica Khopoli
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Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Massage
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Imagica Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203
khopoli
india

Tel: +912192272666

Fax: (+91)21/92272689

Contact email

Check-in from 14h00

Check out up to 11h00

  • MSRTC :   MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Our accommodations

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Superior Room King Bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Superior Room Twin Bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Deluxe King bed room with Balcony

  • Max. number of persons: ‌4
  • Area: From 28
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe twin bed room with Balcony

  • Max. number of persons: ‌4
  • Area: From 28
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive room with Bathtub

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Deluxe King Room with 01Sofa Cum Bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Classic Family Room with 02 Queen bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite

  • Max. number of persons: ‌4
  • Area: From 84
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Presidential Suite

  • Max. number of persons: ‌4
  • Area: From 112
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Our restaurants and bars

TUBBBY'S BISTRO

Type of cuisine: Bistro

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NITRO BAR

Photo non contractuelle / Strictly non binding

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOTZ

Photo non contractuelle / Strictly non binding

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 234 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
Novotel Imagica Khopoli

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,380 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

866 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

excellent

TripAdvisor rating 4.5/5

Tourist41158704504 Family - 13/06/2019 TripAdvisor review

dining experience was good due to co-operative staff.one must visit this property at least once. good scenic beauty and Imagica theme park is nearby.But once if your trip is associated with stay and imagica theme park,your stay at this hotel for one day is wasted

Great stay ...

TripAdvisor rating 4.5/5

BoardingPass138696 Family - 08/06/2019 TripAdvisor review

Location is ideal if you want to go to Imagica... The flexibility of purchasing the tickets at Novotel is something that we should be of aware of... They also provided free shuttle between the park N the hotel... Food and service are awesome... The special parade that happens every morning is great for kids... Overall great experience.

Dear Guest, I am delighted to hear that the hotel and its services exceeded your expectations. Your positive feedback has been shared with the team and it will certainly act as a source of motivation for us. The team at Novotel Imagica Khopoli looks forward to welcoming you back in the near future. Sachin Malhotra Novotel Imagica General Manager

SHORT OF EXPECTATIONS

TripAdvisor rating 4.5/5

anurag259 Family - 07/06/2019 TripAdvisor review

checkin was smooth, food was very good, service was average probably due to the tourist rush. room was ok but balconies were closed and full of pigeon poop which was not cleaned throughout our stay of 6 nights so had to keep the curtains drawn at all times, there was no bath robe, sleepers, comb in the room, even locker was not there in one of the rooms. so definitely short of a true 5 star experience.

Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Sachin Malhotra Novotel Imagica General Manager

Comfortable

Customer review rating 4.4/5

Divya M. Couples - 06/06/2019 AccorHotels certified review

Good staff, loved the food n ambience

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

As hotel

TripAdvisor rating 4.5/5

Nischal G Family - 05/06/2019 TripAdvisor review

This does not seem like a Novotel property. One of my worst hotel experiences. Very dirty rooms. Very uncomfortable linen. Sub standard services. Two rooms worth something for which you can book 5 star properties in most popular places in Mumbai. Terrible.

Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. Please be rest assured that we have made a note of your feedback and have shared the same with our concerned departments. We truly regret the inconvenience caused and request you to please share your coordinates on h9832-gr@accor.com so that our team can connect with you to address the issues mentioned. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Sachin Malhotra Novotel Imagica General Manager

Services needs improvement

TripAdvisor rating 4.5/5

prash610 Family - 05/06/2019 TripAdvisor review

This was our second visit to Novotel Khopoli. First time had taken the imagica package which was for 2 nights. This time we opted to stay for 3 nights hence booked directly with the hotel. Check in was not a breeze so to say. it took time as the front office kept on checking data of our earlier stay but could not find it. We had booked a kings room with a sofa cum bed. but the room allotted was without a sofa cum bed. it took more than an hour of constant follow up , then they arranged a sofa cum bed from another room which too was torn slightly from the sides. Wonder why the front office cant check all the details before allotting the rooms. this needs to improve for all the claims of 5 star treatment. Housekeeping needs to improve again. we had put on the clean my room sign at 12.00 in the afternoon and when we returned in the evening the room was still not cleaned. again the follow up to get it done. room booked is for 2 +2 but the housekeeping guys keep only 2 towels and 2 soap bars. every morning guest has to call for additional towel and soap and even then they would reduce the quantity . disappointing. The silver lining is the F & B. With all the pressure they are doing a wonderful job. They really make up for the other departments. Though the food spread is decent and tasty the F & B personnel do take extra efforts to satisfy the guests. Sincerely appreciate Vinayak , Pankaj, Rajdeep, Sonu , Suman, and anal for their untiring efforts to keep the guests satisfied. they more than make up for the shortcomings of the other departments. Pros : Good location near to themepark. nice pool. activities for kids. Excellent F & B services specially the sincere service oriented personnel cons - services can be improved. food slightly expensive. no pool attendant. need for a supervised kids play area. suggestion - can look at providing soap dishes in bathrooms. have a pool attendant , improve check in and check out . on the day I was checking out the queue resembled a ticket counter in rail stations. maybe additional counter can help . overall an ok experience. I would definitely stay again if planning for a theme park visit hopefully would have a better experience. but then there are hardly any other decent property near to the imagica theme park.

Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken sincere note of your feedback on the speed of check in and other service issues. We assure you that we will review the areas of concern and work towards immediate rectification of the same. Your positive sentiments have been communicated to the team and will indeed motivate the team to consistently strive towards excellence. We look forward to welcoming you back at Novotel Imagica Khopoli for more pleasant stays. Sachin Malhotra Novotel Imagica General Manager

Hotel was good,but room service was very poor

Customer review rating 4.4/5

Neil Families - 04/06/2019 AccorHotels certified review

The hotel rooms were good,food was also great,but room service was poor, apart from this the extra curricular activities done by the hotel staff for kids was very poorly organised except for the frolic dance, It was more like a drag and very borning, in addition the iternary was not followed. Over all it was not worth it

Good

Customer review rating 4.4/5

Vishal Families - 04/06/2019 AccorHotels certified review

Good

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Brijesh M.

Customer review rating 4.4/5

Brijesh M. Families - 03/06/2019 AccorHotels certified review

Excellent

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Excellent

Customer review rating 4.4/5

Pravin Families - 02/06/2019 AccorHotels certified review

Wonderful experience in Novotel imagica specially thanks to Kajol and vinayak.staff is very friendly I enjoyed it thank u ...

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Good staff I hv visited 2nd time to this my daughter enjoy staying at ur hotel

Customer review rating 4.4/5

Tushar G. K. Families - 30/05/2019 AccorHotels certified review

Overall everything is good

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Front office team and specially Namit Shetty

Customer review rating 4.4/5

Gaurav T. Families - 30/05/2019 AccorHotels certified review

Really njoyed, wonderful room, great beakfast buffet and friendly staff

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Not a worth stay for our paid money

Customer review rating 4.4/5

Pradeep K. Families - 26/05/2019 AccorHotels certified review

Worst guest service poor coordination very bad shuttle service very medium standard food service I had a lot of expectations but reality is not worth for money

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Imagica Khopoli. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Good

Customer review rating 4.4/5

Murali V. Families - 24/05/2019 AccorHotels certified review

It was good. Great Pool, Great Food Spread, Good activities for kids, Parade idea is excellent. Multiple times i called for room clean up and no one came and also when specifically my booking was for 3 adults and 2 kids, i was told hotel has a policy of 4 per room.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Imagica Khopoli. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Room was good

Customer review rating 4.4/5

V. T. Families - 22/05/2019 AccorHotels certified review

Staff was good; Kajol was helpful

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Fun Taste tic

Customer review rating 4.4/5

Kemble P. Families - 22/05/2019 AccorHotels certified review

We had a fun time, with great food and wonderful service

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Suraj Ashok J.

Customer review rating 4.4/5

Suraj J. Families - 22/05/2019 AccorHotels certified review

Experience was very good but a few children's games should be acomodated in the package

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM
Customer review rating 4.4/5

Kgks Families - 22/05/2019 AccorHotels certified review

Extremely satisfied. Everything was fine. Special Thanks to Priya Pillai for arranging cake for my daughters birthday.

Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

A great Amusement Park Hotel with Excellent rooms Great Food, Service and Amenities

Customer review rating 4.4/5

Manish R. Families - 21/05/2019 AccorHotels certified review

It was a thoroughly relaxing stay. Being so close to the amusement park has its advantages of entry exit and after an extremely exhausting day you need something so close to just crash out and relax. The food is excellent and if your heart desires that something special the chefs are more than happy to whip it up for you. The service is par excellence. The rooms are good and spacious and relaxing. Exactly what you need after a tiring day out at the park. An overall great place to vacation and stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Imagica Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Imagical Regards, Sachin Malhotra Novotel Imagica GM

Uncomfortable Stay

TripAdvisor rating 4.5/5

Rahul A Couples - 20/05/2019 TripAdvisor review

My stay at novotel was very uncomfortable. My room ac was not working properly. After struggling for 2 hrs final the ac issue was sorted. I had requested for a single bed but was provided with twin bed. The staff at the reception did not had the time to respond to my query.

Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Further to your feedback shared earlier about the issues experienced by you, we have already introduced strong corrective measures to ensure that our guests stays with us are most pleasant. Since the booking was received for Twin bed and we had almost exhausted on our King bed,Unfortunately we couldn't accommodate your request. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli. Sachin Malhotra Novotel Imagica General Manager
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