Novotel Suites Hanoi Hotel 4 stars

TripAdvisor rating 4.5/5 164 reviews
Novotel Suites Hanoi
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

Only 15 minutes away from downtown, the first Novotel Suites in Asia is surrounded by business buildings with a very easy access to industrial parks and Hanoi satellite cities. Noi Bai International Airport is 25 minutes away.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

This hotel is excluded from the guaranteed room availability benefit for Gold and Platinum members of Le Club AccorHotels.

Hotel location

Novotel Suites Hanoi

5 Duy Tan Street
Cau Giay
10000
hanoi
viet nam

Tel: +842435766666

Fax: (+84)24/33769666

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By train

    HANOI GARE At 7km / 4.35 miles

GPS :21.0305772, 105.785484

Our accommodations

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

SUPERIOR STUDIO King Bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

SUPERIOR STUDIO Twin Beds

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

DELUXE STUDIO King Bed

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

DELUXE STUDIO Twin beds

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

1 BEDROOM EXECUTIVE APARTMENT King bed

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

1 BEDROOM EXECUTIVE APARTMENT Twin beds

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

2 BEDROOMS EXECUTIVE APARTMENT

  • Max. number of persons: 5
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

2 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: 5
  • Area: From 105
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

1 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: 4
  • Area: From 105
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Savor a unique gastronomical experience at our bar with our creative cocktails, special dishes of the day, epic burgers, addictive tapas and delicious pastries. The place to meet for casual business or unwinding with friends and family.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP BAR

Photo non contractuelle / Strictly non binding

Stylish rooftop providing stunning views over Hanoi skyline from the outdoor terrace. Chill out with family, friends or business partners in a casual relaxed yet hip atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy cocktails and refreshments at the swimming pool. A la carte snacks menu available all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180

  • Maximum capacity: 215 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,519 reviews

tripadvisor

TripAdvisor Rating 4.5/5

164 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Three nights superb stay

Customer review rating 4.5/5

Junjungan F. L. Business - 14/10/2019 AccorHotels review

Superb

Dear Junjungan F., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Staff are young and friendly

Customer review rating 4.5/5

Albert W. Families - 09/10/2019 AccorHotels review

The hotel staff are friendly and attentive. We were having such a good old time during the travel in Vietnam.

Dear Dong Hui w., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Big room. Nice and clean. Good location

Customer review rating 4.5/5

Jenny Business - 08/10/2019 AccorHotels review

Big room. Nice and clean. Good location

Dear Thi Ha N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhat Ha Guest Experience Supervisor

Happy In Hanoi

Customer review rating 4.5/5

David Business - 06/10/2019 AccorHotels review

Comfortable, spacious, right location

Dear David Joseph M., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Home away from home

Customer review rating 4.5/5

Betty Solo - 01/10/2019 AccorHotels review

Superb! English speaking front liners. Comfortable room. Food at the exchange cafe is satisfied! Didn't have the chance to use the gym & pool.

Dear Betty Tan Lan H., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Staff is nice and helpful

Customer review rating 4.5/5

Ly Business - 30/09/2019 AccorHotels review

There is a language barrier with the driver and locals, but the hotel staff (e.g. Thao) is patient and helpful.

Dear Lok Yan N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Are your hotel running the costing down?

Customer review rating 4.5/5

Minh Business - 28/09/2019 AccorHotels review

- Front Desk, cleaning, servicing in restaurant were good - I'm upset with the followings: +/ 4 big sofas in the lobby (reception area) was removed. It's my favourite spot in my last trips. +/ less diversity & less food found at breakfast buffet on Tue morning in my stay +/ the BBQ chicken in my lunchset which I ordered to my room was really hard & ruined my mood +/favourite combo: cake + coffee or tea was taken out from the menu at cafeteria

Dear Quang Minh D., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhat Ha Guest Experience Supervisor

Adequate for business travellers

Customer review rating 4.5/5

Ts L. Business - 27/09/2019 AccorHotels review

It was a fast stay.

Dear Tee Seng L., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

Exceeded expectations

Customer review rating 4.5/5

Dan G. Business - 26/09/2019 AccorHotels review

I was pleasantly surprised of my stay. The hotel staff was awesome and the food was better than expected!

Dear James Daniel G., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Great Stay at a great Hotel

Customer review rating 4.5/5

Paramdeep S. Business - 22/09/2019 AccorHotels review

Very good hotel and has good quality food and service

Dear Paramdeep S., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And also, at arrival, we did not have a chance to give you a member welcome drink voucher, as of at the time, you was our Classic member. Thus, we are more than happy to issue the vouchers for our valued loyalty member, and for now, after earning points your stay at our hotel, you are now at Silver status, and we make sure that your next times at Novotel Suites Hanoi, there will be the vouchers for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Nice specious rooms and very good service

Customer review rating 4.5/5

Adib K. Business - 18/09/2019 AccorHotels review

The Novotel Suites Hanoi made sure to make me feel very welcome . Excellent Accor and Hospitality service . Food is good. Rooms are spacious

Dear Adib K., We are highly appreciate your valuable feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Nhat Ha Guest Experience Supervisor

Acceptable

Customer review rating 4.5/5

Dzung Families - 18/09/2019 AccorHotels review

small rooms, nothing special view, small and deep pool. There is no rescue man

Dear Tai Dung N., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhat Ha Guest Experience Supervisor

Niels

Customer review rating 4.5/5

Niels Couples - 17/09/2019 AccorHotels review

Good, centrally located hotel with excellent service and new and spacious rooms. Incredible breakfast buffet with an abundance of choice.

Dear Niels Nele M V., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Classy stay

Customer review rating 4.5/5

Erin Business - 17/09/2019 AccorHotels review

Came to stay two nights for a business trip. Check in was smooth and all amenities were sufficient. Did not have time to use the facilities due to work but overall really enjoy the first, second and 17th floor services. Met up with Ms. Loan since 2 years ago and happy to be able to catch up with her after a year of not visiting Hanoi. Ms. Thao at the 17th floor was also nice to allow us for some final drinks even though it is almost reaching closing time. Really friendly services from all staffs in the Hotel and very different from other Novotel I stayed in other countries.

Dear Yong Boon Y., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. And also thank you for the sharing concern over the hot water, we appreciate your comment and take it as a great contribution to perfect guest experience. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lucia Tran Guest Experience Supervisor

Excellent Hotel with Excellent service

Customer review rating 4.5/5

Bs O. Business - 16/09/2019 AccorHotels review

Great. Staff are very freidnly

Dear BanSeng O., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

A great stay experience with Novotel Hanoi

Customer review rating 4.5/5

Yie H. Friends - 14/09/2019 AccorHotels review

I was so surprised when the room was decor with balloons and rose petals which was unexpected. Thank you for making an unforgettable bachelorette party for me. I love your hospitality, warm welcoming and the way you take care of your guests. Such a wonderful experience with Novotel Hanoi. Thank you.

Dear Yie H. T., We are highly appreciate your valuable feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

I had a wonderful experience

Customer review rating 4.5/5

Khoa Business - 14/09/2019 AccorHotels review

My room was excellent. The breakfast was excellent.

Dear Dang Khoa N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhat Ha Guest Experience Supervisor

Interesting stay

Customer review rating 4.5/5

Vananh Friends - 12/09/2019 AccorHotels review

It's such a memorable experience staying in Novotel Suites Hanoi. Room is clean, quiet with nice city view. Staff are friendly and helpful, especially Ms A. in front desk. Hope to have a chance coming back here with my family in near future

Dear Nguyen Thi Van A., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhat Ha Guest Experience Supervisor

Comfortable

Customer review rating 4.5/5

Anonymous Business - 03/09/2019 AccorHotels review

Service was first class

Dear Valued guest We are highly appreciate your excellent feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Nhung Le Front Office Manager

Always happy meeting the staff.

Customer review rating 4.5/5

Ho J. K. G. Business - 01/09/2019 AccorHotels review

It's always a pleasure meeting the regular staff at the restaurant. They're great !!! Excellence service.

Dear Ho Juay Kenh G., We very much appreciate your fabulous comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a good impression with our excellent staff and service. I will share your comments with the whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hanoi