Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

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4.5/5 112 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 817 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 112 reviews
AccorHotels certified review
Tim Business - 12/04/2018

Great stay as always. Service, rooms and experience all tops!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your beautiful comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you were very satisfied with our room and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
K. T. Business - 10/04/2018
« Friendly and valuable for business trip »

Hotel Staff very friendly and supportive, hotel facilities are properly function. Breakfast good and healthy. Swiming pool too small and not private. Rood cleanliness is no satisfied because floor quite dirty and toilet room is slipy. Overall is OK and we will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. K., We very much appreciate your nice comments regarding your stay at the Novotel Suites Hanoi. I am happy to hear that you were very satisfied with our friendly and supportive staffs, hotel facilities and good and healthy breakfast. Beside that I am also very sorry as our swimming pool and room cleanliness were not met your expectation I will share your comments with the management team and all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le, Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Jackie P. T. H. Business - 06/04/2018
« Good hotel in Cau Giay District for biz or family trip! »

Fairy good but need to educate the receptionist staff ! They had kept insisting to get our CVV code of Credit card??? Crazy attitude & illegal request! All they have got by receipt & our bank account was deducted already at payment by credit card! This is a simple basic knowledge but they annoyed us so much for this nonsense request (!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie Pham Tuong H., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that the quality of our receptions staff did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are doing refresh training about credit card payment to our staffs and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Winston K. Business - 06/04/2018
« Nice stay »

Quick check in and check out.. Nice services apartment...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winston K, We very much appreciate your beautiful comments regarding your stay at the Novotel Suites Hanoi. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Mr. C. Couples - 28/03/2018
« Excellently run apartments, with beautiful interiors. »

Staff very friendly and helpful, at reception and at breakfast in the restaurant. Staff seemed always please to see you and make your day get off to a good start. Ms. Nga & her colleagues in the restaurant made breakfast a great way to start the day, so attentive to our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. We are very happy to learn that you were satisfied with our facility and friendly, helpful staffs, especially Ms. Nga in the restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Radu Business - 27/03/2018
« Had a very positive experience with my stay at Novotel Suites Hanoi »

Had a very positive experience with my stay at Novotel Suites Hanoi: very friendly and professional staff, comfortable room and nice breakfast selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radu, We are really excited with your your beautiful comments regarding your stay at the Novotel Suites Hanoi. We are very happy to hear that you got the positive experience with your stay, especially with our comfortable room, nice breakfast selection and friendly, professional staffs. Definitely I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Jones L. Business - 26/03/2018
« excellent »

feeling good in everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jones L., Thank you very much for your excellent comments regarding your stay at the Novotel Suites Hanoi. We are very excited to hear that you have had a wonderful stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Ping Business - 26/03/2018
« good »

hotel room is comfortable and cozy. staff there might need more training and practice on English .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ping, Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that our staffs, quality of food and beverage and our facility did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we always want to improve our service to serve guest better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Neil Business - 20/03/2018
« Long stay »

Excellent. All staff were extremely friendly, unfortunately cannot single out any one specific. Made to feel very welcome every time any interaction with staff was made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. We are very excited to hear that you are very satisfied with our extremely friendly staffs and you always feel welcome at Novotel Suites Hanoi also . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Tseng S. Business - 20/03/2018
« Mr. »

good in general

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tseng Sheng - Hsiung, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Gabriel T. M. Business - 18/03/2018
« Nice experience »

Nice service, food and people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel Trindade M., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. We are very happy to hear that you are satisfied with our staff, food and service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Erin Business - 17/03/2018
« Great service and staff »

Only stayed for two nights, the room is spacious and clean. All things needed for my business trip are there including iron and ironing board, etc. Price wise is affordable and facilities even though was too busy to try are sufficient. Great mention for your staffs for the lounge at first floor and 17th floor. Ms. Loan and Ms. Thuy are both fantastic and really made me felt at home. First time to Hanoi and English language from both ladies were sufficient and easy to communicate. Especially Ms. Loan will be my sole reason to visit again due to her hospitality. Do commend and praise them if there is any chance!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin, We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. We are really excited to hear that you had a comfortable stay with us, especially your great comment to Ms. Loan and Thuy as they were fantastic and made you felt at home. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
R. F. Business - 16/03/2018
« Kind people, delicious food, gorgeous building. »

The staff was incredibly professional and friendly. I was so impressed with them and came to really like them over the duration of my stay. At one point, I became very ill and the staff was wonderful about checking on me and taking care of me. The breakfast buffet was incredible. I loved starting my day with so many tasty options!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. F.,, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. We are very happy to learn that you are very impressive with our incredibly professional and friendly staffs and breakfast also. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Anonymous Business - 13/03/2018
« Satisfied »

Room was good. Breakfast very nice. Staff incredibly nice, polite and helpful. Very professional Only the diner was average

Our hotel has responded to the review
Our hotel has responded to the review

Dear del Vecchio L., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am very happy to hear that you are extremely satisfied with the room, breakfast and our incredible, polite, helpful and professional staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
333 Business - 12/03/2018
« Good breakfast & nice staff »

Staff was helpful and tried to help no matter when we want to get food or extend our stay. They paid attention to customers with nice smile which comfort travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. We are very happy to learn that you are very satisfied with our staff and breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Savina B. T. Business - 10/03/2018

The room is new and nice but the dinner choices are limited though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Savina B T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are very happy to hear that you are very satisfied with our room and facilities. Thank you very much for your comment about dinner, I will share your comments with related departments to continuously improve the quality of our food. Thank you again for sharing your experience, and we hope to have chance to serve you better. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
N. Business - 05/03/2018
« Comfort and friendly staff »

Friendly and helpful staff! well-equiped room, only have problem with mattress: so soft that cause my back-bone pained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nguyen, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. We are very happy to hear that you have a comfortable stay with us and you are very satisfied with our friendly and helpful staffs and well- equipped room. About the so soft mattress cause your back-bone pained, we are very sorry for your inconvenience. We have taken a note in our system so when you come back we will set up another harder mattress to met your expectation. Thank you again for sharing your experience, and we hope to serve you better on next stay. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
E. Business - 04/03/2018

Good customer service, room was clean and tidy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eyu, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback about our room and our customer service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

AccorHotels certified review
Nguyệt Friends - 28/02/2018
« Very good »

Rất hài Long

Our hotel has responded to the review
Our hotel has responded to the review

Kính gửi Tran Thi Minh N., BGĐ Novotel Suites Hanoi xin được gửi tới Quý khách lời cảm ơn chân thành đã lựa chọn và sử dụng dịch vụ của khách sạn. Chúng tôi rất lấy làm vui mừng khi được biết Quý khách rất hài lòng với đội ngũ nhân viên khách sạn cùng các dịch vụ trong suốt quá trình lưu trú nơi đây. Lời khen của Quý khách đóng vai trò như một động lực tích cực, giúp chúng tôi luôn duy trì và nâng cao tiêu chuẩn phục vụ khách quý. Chúng tôi sẽ chia sẻ lời động viên này tới toàn thể nhân viên trong khách sạn và luôn mong muốn sẽ được đón tiếp Quý khách trong những lần tới. Một lần nữa, xin cám ơn và hẹn gặp lại Quý khách! Trân trọng, Nhung Le - Quản lý bộ phận Lễ Tân Khách Sạn Novotel Suites Hanoi

AccorHotels certified review
Insup U. Business - 24/02/2018
« Very good »

I like novotel

Our hotel has responded to the review
Our hotel has responded to the review

u. Insup님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 만족스러운 투숙이 되셨다고 하니 저희또한 기쁩니다. 미래에도 다시한번 고객님을 모실수 있기를 바라며 지난 투숙과 같이 미래의 투숙에도 저희 호텔에서 편안한 투숙이 되실 수 있기를 바랍니다 감사합니다. Nhung Le Front Office Manager Novotel Suites Hanoi

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