Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

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4.5/5 109 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 755 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 109 reviews
AccorHotels certified review
Anonymous Business - 12/02/2018
« Enjoyable experience »

Pleasant accommodation, friendly staff and excellent food.

AccorHotels certified review
Anonymous Business - 11/02/2018
« New hotel »

New and clean

AccorHotels certified review
Ken Solo - 08/02/2018
« Short but very nice stay »

Only stayed one night between flights, however it was a very nice stay. All staff were friendly and efficient, excellent breakfast. Particularly good status recognition

AccorHotels certified review
Gopinath N. Business - 07/02/2018
« Mr. »

Excellent rooms, clean, neat and good service.

AccorHotels certified review
D. H. Business - 04/02/2018
« Very good hotel »

Excellent service; clean and big room; nice breakfast; but location is not convenient.

AccorHotels certified review
Inddra Business - 02/02/2018
« Excellent!! »

Excellent...breakfast,reastaurant&bar,lobby,room service,staff... all excellent.

AccorHotels certified review
Martin I. Solo - 31/01/2018
« Pleasant and relaxing stay for three nights, in the middle of a hectic itinerary »

Great facilities and really helpful staff make this an enjoyable and relaxing stop-over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Martin I., Thank you for your feedback on Novotel Suites Hanoi. We are happy that your staying with us was enjoyable and relaxing. Your kind words are highly appreciated and absolutely a great source of motivation for all of our team members. We look forward to welcoming you back in the near future. Warm Regards, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Hector Business - 31/01/2018
« Excellent service and friendly staff »

I spent a few days at the NOVOTEL HANOI and the experience couldn't have been better. Staff is extremely friendly and food was exceptional. The hotel is quite new so everything worked as supposed too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hector, We very much appreciate your comments regarding your stay at Novotel Suites Hanoi. We are very thankful to receive such a positive comment and delighted that you found our teams’ service was exceptional. Your compliments towards our staffs will be shared with all of our colleagues. And also we will carry on our qualified service for the guests. Should your business bring you back to Hanoi, we are pleased to serve you again. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Sujith G. Business - 30/01/2018
« Its a nice hotel to stay but a little away from shopping area. »

The room are space enough and all amenities are well equipped. I love this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sujith G., Thank you for sharing your review of Novotel Suites Hanoi. Regards to your feedback, our hotel is located in a business district so it usually takes time to get to main shopping area. Although, it’s wonderful to know that you love our hotel and stay was enjoyable. We will share your comments with our team and we are positive that your review will keep us motivated to have better performance in our services. Also please be informed that your comments about food service are well noted for improvement. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
V. Business - 29/01/2018
« Another business trip to HN »

Nice weather and good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for sharing your experience at the Novotel Suites Hanoi. We are glad to hear that you enjoyed staying with us also appreciated that you shared your opinions about the hotel to improve our services. We will definitely bring it to our related departments. We are sure it will help us to provide better quality of services to all the guests who will stay in our hotel in the future. Once again, thank you for your valuable comments and we are looking forward to welcoming you back soon. Warm Regards, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Frankie L. Business - 29/01/2018
« Convenience and Value for Money »

The room is clean. Location is next to the office that I am visiting. Complimentary welcome drink. Nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frankle L., Thank you very much for your great review following your stay with us. We are very glad to hear that you had a pleasant stay at the Novotel Suites Hanoi. Especially, welcome drink for Le Club Classic guest is one of our special offers from the Novotel Suites Hanoi only so we are happy to know that you enjoyed your complimentary welcome drink also our chefs always do their best to provide quality of food thus it’s our pleasure to have the positive feedback from the guests. We will share your comments to the teams and it will serve them as an encouragement and also will share your some suggestions to improve our service as well. Thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

TripAdvisor review
Solo travel - 28/01/2018
« Great stay »

it was great hotel with friendly & professional reception staffs. Room was spacious and well equipped. Bed was so comfortable to ask late check out. I appreciate good breakfast & room service. Especially, during breakfast, staffs always keep eyes on me and cared before I speak. Thank you very much Novotel Suites Hanoi gave me nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller0624, I would like to express our sincere thanks for your comments about Novotel Suites Hanoi. I appreciate your feedback about our staffs being friendly, professional and also providing great experiences for you. I believe that all our teams are always trying our best to create unforgettable moments for every guest; therefore, your compliments definitely inspire and help us to carry on delivering the best customer services. Once again, we deeply appreciate your valuable comments and our hotel looks forward to welcoming you in your future stays. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Anonymous Couples - 24/01/2018
« Little Privacy in the Open "Modern" Bathroom. »

Our son and his wife booked the hotel because it was close to their apartment. Staff at the desk and lobby were very helpful and friendly, although service in the "Express" dining facility was rather slow. Breakfast was not included, which we have come to expect in most Asian and European hotels. The breakfast buffet was very overpriced (which is why we went to the Express facility).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. I am sorry to hear that your experience did not meet your expectations.Please, allow me to express my sincerest apologies. I’ve shared your comments with our management team about breakfast and bathroom so we will try to reflect your opinion for future improvement. Thank you for your valuable comments to our hotel and We look forward to serving you again. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Tim Business - 18/01/2018
« Great service, great team. »

Being both a guest of the hotel and using the conference facilities, everything went very well and the team took very good care of me personally and the group. Thank you for all the support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for sharing your experience at Novotel Suites Hanoi. I am glad to hear that you had satisfied with our service and it became enjoyable stay. I believe that it is our pleasure to take care of each guest with personal care and support them. Also your feedback gives us big reason to keep it up with providing quality service. I will share your comments with our team and we are sure that it will bring a good motivation for us. Once again, thank you for taking time to write down feedback for us. We hope your future stay with us can be pleasant as previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

TripAdvisor review
Business - 11/01/2018
« Great business hotel »

Large room with very comfortable bed . Room is like sound proof, very quiet which was great for relaxing after a long working day . Breakfast was excellent . Last but not least, the front desk staffs are all very wonderful which makes my stay so warm and welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Warm Greeting from Novotel Suites Hanoi ! We are pleasure to hear that you had a comfortable stay with us. Especially, when you had a long day at work, I am sure that having a good bed can be one of the priorities for your needs. And It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. We will absolutely share your comments with our team specifically with Front Desk. They are always willing to help guests with smile, professional manner and when it made you’re staying warm and welcome, that’s even more meaningful to us. Thank you for chosen Novotel Suites Hanoi. We hope to see you again for your next visit in Hanoi! Warm Regards, Aimee Jung Guest Experience Manager

AccorHotels certified review
Nick Business - 08/01/2018
« Great business hotel »

Hotel is conveniently located close to city centre . Hotel staffs are super friendly and helpful. Room was very quiet and with great bed provides me with very relaxing rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you very much for your great review following your stay with us. We are very glad to hear that you had a pleasant stay with us. We praise ourselves to deliver the best customer experience and it is a real pleasure to hear your satisfaction about our friendly and helpful staffs. We will share your comments to the teams and it will serve them as an encouragement to continue to provide a professional and warm service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
None Business - 07/01/2018
« Short stay »

Excellent. Felt very welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, we would like to express our sincere thanks for your comments about Novotel Suites Hanoi. We are really happy to hear that you felt warm welcoming from us. It's our pleasure to provide good services to the guests with all our hearts. Also your compliments inspire us to serve you even better services to all the guests. We deeply appreciate your valuable comments and hope we can welcome you, once again. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Jones L. Business - 28/12/2017
« Not bad »

The charge for Laundry services is too high.....compare with the other Accor brand hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwok Tung Jones L., Thank you for taking the time to share your feedback. It is always a pleasure to receive positive feedback from guests. And We will continuously improve the quality of our services to serve you, again. Also about Laundry Service, we will try to talk with Management . We believe that Guest's feedback is always help us to provide better services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

AccorHotels certified review
Kim -. A. Couples - 23/12/2017
« Great location and value for money. Room was fantastic »

Great location and value for money. Room was fantastic and breakfast was terrific. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Kim Peta B., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to read that you had enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. We will share your comments with our team. We are sure that feedback will serve as an encouragement to all of our staffs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi.

AccorHotels certified review
N. K. Business - 20/12/2017
« Nice and clean hotel »

Staff is great and place is cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear k. N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aimee Jung Guest Experience Manager Novotel Suites Hanoi

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