Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

4.5/5 123 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 903 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 123 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Martin H. Business - 14/07/2018 AccorHotels certified review
« Excellent Stay »

Clean and spacious hotel rooms with friendly staff who always greet you with big smiles on their face. I stayed for 12 days (business trip) and truly enjoyed my stay in the hotel. A bit disappointed with the size of the swimming pool but other than that, other facilities such as the gym and laundry rooms are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin H., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you had an excellent stay with us and you gave a very good comment about our friendly staff, facilities and spacious room. Beside that I am very sorry that our swimming pool design was not met your expectation. I will share your comments with our team. I am sure that this feedback will encourage us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest Sincerely, Nhung Le Front Office Manger Novotel Suites Hanoi

P. Business - 12/07/2018 AccorHotels certified review
« very good »

I love the breakfast, the room is clean and the staffs are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

S. J. Business - 11/07/2018 AccorHotels certified review
« good »

goood

Our hotel has responded to the review
Our hotel has responded to the review

신종훈 고객님 안녕하십니까 노보텔 스위트 하노이를 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 다음에 또 뵙겠습니다. 감사합니다. 서아름 / Amelie Nguyen Guest Experience Supervisor 드림

Rod Business - 04/07/2018 AccorHotels certified review
« Large clean rooms with comfortable beds »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Hanoi with us will be even more pleasant than the previous one. Auf Wiedersehen. Sincerely, Amelie Nguyen Guest Experience Supervisor

Anonymous Families - 03/07/2018 AccorHotels certified review

Excellent service and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ha, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you in our hotel again very soon. Lastly, if there is anything we can do to improve your Le Club AccorHotels experience, please do not hesitate to let us know. We appreciate every single feedback from you, our valued customer. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Terence Business - 30/06/2018 AccorHotels certified review
« Director »

Surroundings clean & fresh. Staff courteous, friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Terence Ng, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Tran D. T. T. Business - 29/06/2018 AccorHotels certified review
« Nice Hotel, friendly staff, good service, clean room. »

It was always good to stay here. I spent 2 nights every month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tran Do Tuan T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi and we are much happier to hear that you have been enjoying every stay with us. It was such a pity that you could not use your drink voucher. Next time, please make sure that you spare some time to enjoy our welcome drink with a cup of refreshing beer on our rooftop bar after hours of hard working. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Michael B. Families - 18/06/2018 AccorHotels certified review
« Great First Experience in Hanoi from USA »

Novotel exceeded our expectations. The food was great. Customer service was top notch, room was very clean, modern, and comfortable. Everyone greeted us with a smile. Really exceptional experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael J. B., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they will be very happy to hear about such a positive feedback and it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one as we welcome you back to our property. Sincerely, Amelie Nguyen Guest Experience Supervisor

Anonymous Business - 17/06/2018 AccorHotels certified review
« I felt very comfortable thanks to the excellent staff and service. »

Business trip with only few moments of rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Avakian T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. Please do not hesitate to advise us on what made you feel less satisfied with the LeClub Accor Hotel membership. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Gerald P Business - 04/06/2018 TripAdvisor review
« Enjoyable Stay. »

Very comfortable environment. The hotel surrounding is very peaceful, your sleep wont be disturbs especially during the night. The staff is very approachable. the hotel room amenities is good, everything you need is within reach. It is near to the airport so you can be assure you wont be late for your flight as compare to staying at a hotel in the city where there will be high traffic. I really love the breakfast where they serve a wide variety of traditional local and continental dishes. They fruits are very fresh and juicy. Definitely, a good place to stay especially for business traveler. Kudos!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald P, Thank you so much for having shared your unforgettable stay at Novotel Suites Hanoi. I am very glad to hear you enjoyed the hotel facilities and comfortable environment. Especially, you really impressed with our approachable staff and very nice breakfast. We look forward to welcoming you back very soon to continue enjoying our Hotel! Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Nur I. R. Business - 03/06/2018 AccorHotels certified review
« miss »

Its a pleasant trip, however the services can be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nur Izzaty Syuhada R., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that our services did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Calvin K. Business - 01/06/2018 AccorHotels certified review
« Feel appreciated .....just like home »

check in was seamless and efficient. Rooms are well maintained and clean. Nice place to be after a hard day work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calvin K. , We very much appreciate your beautiful comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you enjoyed your stay with us and felt like home. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have a chance to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Ryan J. P. Business - 01/06/2018 AccorHotels certified review
« The facility and amenities are very well equipped. »

The staff members are very kind and accurate in responding to my every request. My room was kept very clean during the whole stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan Jongseok P., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am excited to hear that your were very satisfied with our room, facilities and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Chairat P. Business - 31/05/2018 AccorHotels certified review
« Very nice hospitalize friendly staff »

We have fantastic trip here in Hanoi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chairat P., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a very comfortable stay with us, especially extremely satisfied with our friendly staff . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhun g Le Front Office Manager Novotel Suites Hanoi

Scott Business - 30/05/2018 AccorHotels certified review
« Very comfortable »

I found my stay in Hanoi very comfortable. The staff are very friendly and accommodating. The room was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you really enjoyed your stay and satisfied with our friendly, accommodating staff and comfortable room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manger Novotel Suites Hanoi

Khin M. L. M. Families - 25/05/2018 AccorHotels certified review
« Cozy as my home »

Helpful staff , tasty meal but a little bit far from down town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Khin Maung L., We very much appreciate your nice comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you are excited with our room, helpful staff, tasty meal and especially felt cozy as your home. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung LE Front Office Manger Novotel Suites Hnaoi

Nguyen H. D. Business - 24/05/2018 AccorHotels certified review
« Director of Pru »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nguyen Hoang D., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a very comfortable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Jywan Friends - 23/05/2018 AccorHotels certified review

Staff is polite and friendly... Overall is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear JyWan, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you were very satisfied with our facility, room and especially our friendly and polite staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Nat Business - 18/05/2018 AccorHotels certified review
« Very good hotel with reasonable price. »

Nice hotel with clean, your staff is very helpful and have service mind. Food is very fantastic. Room is so neat and well prepare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, We very much appreciate your beautiful comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you were very satisfied with our facility, room, food and staff . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Vqduong Families - 18/05/2018 AccorHotels certified review
« Happy stay »

This was a family trip with three babies and I was impressed by the services of your hotel. We got a good care from staffs at the restaurant, especially from Cuong even our babies made noise during the meal. Then I was surprised and happy with the free late check out. Rooms are clean, tidy. Just have a comement that smimming pool area is a bit hot during the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VQDuong, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you and your family were very impressed with our room, service and facility; Especially thank you very much for your compliment to Mr. Cuong - Our restaurant staff . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

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