Hotel - Novotel Suites Hanoi
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Novotel Suites Hotel

Novotel Suites Hanoi Hotel

5 Duy Tan Street  Cau Giay 
10000  HANOI
VIET NAM

78 reviews
TripAdvisor Rating Based on 78 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 501 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 78 reviews
TripAdvisor review
maylyyeow Family - 07/07/2017
« New, clean and nice hotel »

Enjoyed staying in this hotel, breakfast was nice and they did chance the menu even was a buffet Breakfast. Hotel is generous enough to allow those rushing in time to pack their breakfast, this really hardly find in other hotel 👍🏼

TripAdvisor review
pongtepv Family - 03/07/2017
« Good »

The rooms were clean. The cheapest room has a kitchen, pots, knives, utensils, plates,etc. however, the room smells like cigarettes even though it was a non smoking room. But just turn the kitchen hoods on and the smell would go away.

TripAdvisor review
Family - 01/07/2017
« Best hotel in Hanoi. Worth the money you pay. »

My experience there in Novotel Stuites Hanoi was fantastic. Room are huge and clean. Bed is comfortable. There is a billiards table in 17th floor, GYM at 3rd floor, washing machines and driers at 4th floor and everything is complimentary. Swimming pool is not really big but clean and nice. I personaly like the hotel's location, just 10 minutes by car to National Convention Center. No traffic jam in this area and the way to aiport. My friends stayed in Old Quarter area, a tourist spot, and it took them more than 50 minutes from NCC to their hotel everyday. During our stay, the hotel was fully occupied by WSC's scholars and their parents. Everyone needed to have breafast early in the morning as their buses would picked them up around 7am. Super crowed at the 2nd floor breafast buffet area, but the hotel were able to accomodate all of us. Food was refilled in a flash and tables were clean up promptly. The restaurant was even able to take care of my friend's special order for vegeterian breakfast everyday during that peak period. It's necessary to say that breafast here weas deliscous and many healthy options for our kids. Lot of fruits to choose and we could make freshly juice for our kids every breafast. Front staffs were also very helpful and friendly. We got upgrade 1 of our rooms. They helped us to buy simcards , subscribe mobile internet data package, gave extra room keys and welcome drinks for our kids. Overall, Credit to Novotel Suite Hanoi, 1 of the best Novotel Hotels. We definately stay here again when we visit Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tam V, Thank you for sharing your detailed feedback after your recent stay at the Novotel Suites Hanoi. We are all very happy to read your feedback regarding our property in particular your feedback about the friendly team and breakfast. We are sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Kind regards, Mike Britt General Manager Novotel Suites Hanoi

TripAdvisor review
Business - 10/06/2017
« Mr Phillip stay at Novotel Suites Hanoi »

This would be possibly the best property for professional service I have had the opportunity to be a guest at more many years. Every department from Front Office to Housekeeping Food and Beverage and beyond perform there tasks in a professional meticulous manner which makes you feel like family ! Congratulations Team keep up the Excellent Work !! Mr Phillip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phillip, Thanks for taking the time to post such a positive review on Trip Advisor. We look forward to commending the Front office, Housekeeping and Food & Beverage team for making your stay with us so memorable. We hope we get a chance to welcome you back to Hanoi in the future. Kind regards, My HOANG

AccorHotels certified review
Fred Business - 01/06/2017
« Very Good »

Very Good

AccorHotels certified review
John M. Business - 20/05/2017
« A well managed hotel with clean & comfortable room, friendly service, nice food and contemporary facilities. »

Overall satisfactory with the hotel facility & services but I encountered some unpleasant experiences below: 1. I have asked for non-smoking room at the check-in counter but I found the room full of smoking smell after moving in! I requested for room change but your staff said fully booked. I insisted then I got room changed finally. 2. I have lunch with few friends in the hotel. We all ordered set lunch but wait for almost for an hour & keep chasing for the food ordered. Despite the food quality is good but the draft beers were served WARM with no bubble!

AccorHotels certified review
Wallace Y. Business - 20/05/2017
« trendy, clean and tidy room. »

No towels in swimming pool. When I went swimming 6:00 am, no staff there to serve.

AccorHotels certified review
Michael T. R. Business - 18/05/2017
« Very engaged customer service, well trained and friendly - Can do attitude »

Hotel was close to fully occupied; I was initially given a room on the smoking floor but only noticed once inside the room. I called up the front desk and asked for a non-smoking room. I was promptly given a another room, and in addition upgraded to a suite (likely because of limited room availability). Experience was very positive.

AccorHotels certified review
Ng C. K. Business - 17/05/2017
« Friendly staff and wish to visit again »

I like the overall facilities and friendly staff

AccorHotels certified review
Nguyen T. B. T. Business - 15/05/2017
« It's ok about staying, but not good after that. »

It's great during my staying. BUT, i checked out from 6th of May till now, still haven't received my updated points. Although I stayed in another hotel, checked out on 5/10, i got saving points already.

AccorHotels certified review
Jongwon K. Business - 15/05/2017
« I didn't get my accor point as much as I stayed. »

I didn't get my accor pont as much as I stayed. I stayed for 18 nights from 24-April-2017 to 12-May-2017. However I got just 587pts for 3 nights. Where is the pts for 15 other nights?

AccorHotels certified review
Lai C. K. Business - 12/05/2017
« Convenient location and nice services. »

It's a not bad hotel for business travellers. Cozy room with almost everything in room for travellers. But the working desk is kind of too small...

AccorHotels certified review
Jones L. Business - 10/05/2017
« Perfect »

Everybody are nice, room is clean, even can't find 1 thing to complain~~

AccorHotels certified review
Anonymous Families - 07/05/2017

Excelent service, very nice decoration and atmosphere, room was large and clean.

AccorHotels certified review
Anonymous Business - 03/05/2017

Good location. Nice room with good facilities. Professional services.

AccorHotels certified review
Anonymous Business - 02/05/2017

It was nice. Clean room and good service. Only problem was there were many mosquito at second floor restaurant at night.

AccorHotels certified review
Anonymous Couples - 02/05/2017

My stay was short but very enjoyable. The staff were super helpful, and the room was very decent. I lost my lagguage and staff took personal care of us. We even got upgraded to a larger room. Location was a bit far from old quarter, and taxi would cost around v 144,000 one way.

AccorHotels certified review
Anonymous Business - 30/04/2017

Very clean and great hotel

AccorHotels certified review
Anonymous Business - 27/04/2017

The hotel ambiance was beautiful and clean. Rooms were up to date and clean. Employees were friendly and helpful.

AccorHotels certified review
Anonymous Families - 24/04/2017

Although our stay was very short, the service personnel, restaurant serving staff and others were extremely helpful and gentle.

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