Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

4.5/5 138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,093 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 138 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Erin Business - 11/12/2018 AccorHotels certified review
« Not exactly welcome during my arrival, but a happy ending in the end. »

Arrived in the hotel at 8pm but was told that 3 rooms was booked but 1 was unavailable due to a young girl was sick and unable to check out that day. Had no choice but to either share a room with one of my colleague or get relocated to a 10 mins drive hotel nearby. Accepted the later offer and was relocated by taxi all fully paid by Novotel, to fro trips was also catered for myself for the return trip the next day. The hotel that I was temporarily put up for the night was Roygent Parks. After checking in and went back with my colleagues to the bar at 17th floor to have a quick meeting and chat. They tried to complain about this to the hotel staffs about my ordeal but I told them it was okay and the relocated hotel is alright. Met up with Ms. Loan and Ms. Thuy once again who welcomed me earlier in March 2018 when I was there for a stay as well. They were very hospitable to me and my colleagues and was really happy to see them. Made me forgot all the unpleasant ordeal earlier. As usual, Ms. Loan was professional and Ms. Thuy even came the other night to chat with us despite her busy schedule due to an on going event on Friday night. Overall, was happy with the relocated hotel and also the 2nd night stay in Novotel with a big room that was offered to myself. Will definitely stay again but hopefully no more relocation will happen!

Rachel Business - 09/12/2018 AccorHotels certified review
« Good experience but can be improved »

1. I was shocked with the housekeeping services during my 2nd day stay with Novotel suites. Clothes were neatly folded and placed a side, shoes, socks and shoe bag was neatly organised. However, this standard was not being maintained for the next few days of my stay. I wish to get to know the housekeeper who did my room for that day (room no 909 on 3rd December 2018) 2. Crispy bacon that was served in breakfast is not crispy at all. I had sore jaw from chewing it. 3. I tried to support the saving tree campaign and I had placed the note not to have the towel washed but my towel still get changed everyday. 4. I had submitted an enquiry to transfer my member privilege/points to another account of mine but I did not hear back from AccorHotels

Erie I. Business - 07/12/2018 AccorHotels certified review
« Enjoying place »

This is my first time to Hanoi, and stay at Novotel. Very lovely place to relax and enjoy the view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erie I., Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Michael Business - 03/12/2018 AccorHotels certified review
« Nice stay »

Beautiful Lobby and clean room!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael Z., Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Wendy K. Families - 01/12/2018 AccorHotels certified review
« Comfortable and beautiful service »

Clean room. Big room. Comfortable bed. Wide spread for breakfast and yummy food. Staff at reception is fantastic. Service at the nice cafe on the ground floor is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Wendy K., Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you take time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Val M. Business - 29/11/2018 AccorHotels certified review
« Large comfortable room combined with good service »

The hotel is in a good location. Studio room was clean and functional.

Julie T. Solo - 28/11/2018 AccorHotels certified review
« Very nice room »

Nice and big room, good room service

Kangwei Business - 24/11/2018 AccorHotels certified review
« Clean and new »

Good selection for breakfast, clean and new. Overall satisfied with the stay experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kangwei, We highly appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will help us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

M. T. D. Business - 23/11/2018 AccorHotels certified review
« Good Services »

Comfortable , friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Tien D., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a comfortable stay with us and really satisfied with our good service and friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

N. M. T. Couples - 20/11/2018 AccorHotels certified review
« Nice hotel »

Room is realy big and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minh T. N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that i had a comfortable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Minh H. Business - 19/11/2018 AccorHotels certified review
« average »

overall, good, but one thing is not very convenient, is bathroom without cloth hanger

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minh h., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you mentioned, our bathroom had no cloth hanger and It may cause the inconvenience during your stay however we could not fix this issue as the hotel design. We appreciate your sharing your concerns, and it is our hope that it will not impact to your loyalty with us. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

F. N. Friends - 18/11/2018 AccorHotels certified review

All staffs were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F. n., Thank you once again for your loyalty with us as well as your support as a Platinum member. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Ahbah Business - 06/11/2018 AccorHotels certified review
« It’s really has a comfortable, homely feel & I love it »

Staff are attentive, food good, accommodations great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N. Ah Bah, Once again, thank you very much for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that they will be thrilled to hear that you loved it here, especially their hospitality. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Expeirience Supervisor

Elaine S. Business - 04/11/2018 AccorHotels certified review
« Feels like home but better than home »

Good check in and check out. Hospitable staff. Good selection of food. Very comfortable bed, spacious and well-lit room, good clean bathroom. Very good selection of cable channels, its addicting after a long day. Appreciate the alarm clock and coffee & tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jacinto-S., Once again, thank you very much for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. And it's even better to hear that you felt like home during your last stay with us. It was such an honor for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Expeirience Supervisor

T. T. Business - 02/11/2018 AccorHotels certified review

Nice hotel, clean & well equipped room, friendly staffs...A good place to stay for both business and travel trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Do Tuan T., Once again, thank you for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback, especially from a regular guest like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Jiwon P. Business - 31/10/2018 AccorHotels certified review
« Almost be satisfied but.. »

Some disgusting smell in the bathroom..

Helen C. Business - 30/10/2018 AccorHotels certified review
« Pleasant stay in Novotel »

Good services with - - friendly staff with smooth check-in. Feeling good to have welcome drink. - room is clean and bed is comfy. Improvements - - shower jet is a bit weak and sometimes the water is not hot enough. - the swimming pool is relatively small, not very suitable for work out. - breakfast can have more variety and extend the breakfast hour to 10:00 am instead.

John M. Business - 30/10/2018 AccorHotels certified review
« Modern comfort and great convenience »

The hotel is located close to the office I visit. It's clean, modern and had a welcoming staff. I've seen the standards of service and facilities improve at the hotel over a couple of years and would now stay there for more than location reasons.

Sam K. Business - 25/10/2018 AccorHotels certified review
« Lovely modern hotel, excellent hospitality »

Only stayed here two nights, but the hotel was lovely and clean, hotel staff friendly and helpful. Buffet breakfast had a wide selection and the set lunch at the lobby cafe was delicious. The only issue I highlighted to the reception during check-out was the quality of the toothbrush. The quality was poor and the bristles fell out. I almost swallowed them when I was brushing my teeth.

Kage Business - 22/10/2018 AccorHotels certified review
« quiet room and nice hotel staff »

I stayed for 2 nights. I have stayed at your group hotel. This time was one of the best. Room is quiet. Breakfast is nice. And also hotel staff, their attitude let me feel so comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kage M., Once again, thank you for staying with us and we very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback and especially when our service was considered one of the best experience so far. I will share your comments with our team. I am sure that they will be extremely happy to hear your compliments and that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again soon in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

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