Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

4.5/5 127 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 961 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 127 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
P. Business - 11/09/2018 AccorHotels certified review
« Controls and Compliance Specialist »

Could be better if staff can suggest to hotel guest other mode of commuting from airport to hotel rather than taking hotel car which cost so much more. Have the flexibility of excluding the breakfast charges if breakfast is not consumed. Connecting room is not soundproofed which disturbed my sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Maywah P., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please kindly let me explain the situation about the breakfast charges once again. As you booked through a travel agent, we are not allowed to change the rate due to system differences between our hotel system and the travel agent one. As I explained and offered at the counter, you can ask the travel agent to deduct it for you and update us on the price, we will be more than happy to fix the rate for you. As for the transportation, we understand that the hotel car is a little bit more expensive that airport taxis but we always try to offer the safest way of transportation for our customers. Next time, we will take this as a lesson and provide more detailed information on airport transfer options. We are very thankful for your feedback and always hope that our services can be improved by feedback like this. However, it is a pity that these matters became a dissatisfaction for you while we cannot do anything during your stay to improve the situation. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again thank you very much. Take care and hope to see you next time! Sincerely, Amelie Nguyen Guest Experience Supervisor

Chee M. Couples - 29/08/2018 AccorHotels certified review
« perfect hotel in Vietnam »

This is was the perfect hotel in Vietnam . I can’t get any is better than this .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chee M. C., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time, we hope that you can spend some times to enjoy our welcome drink variety that is specifically prepared for Platinum member only. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Nguyen D. H. Families - 22/08/2018 AccorHotels certified review
« just ok »

feeling wide and good model room interior

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nguyen D. H., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amelie Trinh Nguyen Guest Experience Supervisor

Penny C. Business - 17/08/2018 AccorHotels certified review
« welcoming »

I am a returning customer. It is nice to know that the staff still remember your name and know your preferences. I noticed that the quality of the towels are not good. They are well used. My total experience is very satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Penny C., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again in Hanoi soon. Sincerely, Amelie Nguyen Guest Experience Supervisor

Se Business - 10/08/2018 AccorHotels certified review
« Hotel ok, meeting room not a meeting room, breakfast ok »

No publishing. Stay here often, hotel is ok, room is normally ok. This time was not satisfied with room, not properly cleaned, breakfast is empty at nine, should refill. Meeting room booked for two days, room is not a proper meeting room, got to go through Restaurant (only found another way myself, not shown by staff before). Most important: meeting room has no proper door. Sliding door was broken on the first day. Very embarrassing for me towards my client that staff was not even interested in repairing it. Really bad; Trying alternatives now. Stay in Hanoi regularly, Novotel unfortunately just another hotel that does not have its staff under control just like many hotels in Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr E., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Suites Hanoi die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Novotel Suites setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Amelie Nguyen Guest Experience Supervisor

Huynh C. V. Business - 07/08/2018 AccorHotels certified review
« Great ! My Kids - on thier Summer trip staying with me- are extremly happy »

Bigger Swimming Pool would bring customer's experiences to a perfect level- But I do understand the limitation of the Hotel in the down town area and you do your best. Food/Breakfast is also great; But I would suggest to change more frequent to bring better experience-especially for one who's been staying long in the Hotel like me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Huynh Cong V., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback, especially from a regular guest like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you soon in Hanoi. See you again and take care. Sincerely, Trinh Nguyen Guest Experience Supervisor

H. Business - 06/08/2018 AccorHotels certified review
« ms. »

Pleasant stay. Good breakfast. Spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Phan Thu H., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. We will try harder to provide you an even better experience in your next stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you back at Novotel Suites Hanoi soon. Sincerely, Amelie Trinh Nguyen Guest Experience Supervisor

Anonymous Business - 03/08/2018 AccorHotels certified review
« Good Service , comfortable room. »

Room is good and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chimchome N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again in Hanoi soon. Sincerely, Amelie Nguyen Guest Experience Supervisor

And A. Business - 01/08/2018 AccorHotels certified review
« Excellent Guest Services, Staff is very friendly and attentive. »

I love that the breakfast crew remembers my name and my preferences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear And A., We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had an excellent stay with us and you were very impressed with our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to A. of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Anonymous Business - 31/07/2018 AccorHotels certified review
« Excellent »

Meet my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Choon Keong L., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. We are very proud to hear that our service have met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you again in Hanoi soon and that your next stay experience will even exceed your expectation Sincerely, Amelie Nguyen Guest Experience Supervisor

Zhiwei Business - 22/07/2018 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhi Wei J., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

N. Business - 20/07/2018 AccorHotels certified review
« Good hospitality »

Hotel staff support me very nicely and I appreciated their hospitality at reception, rooftop bar and breakfast. I decided to stay Novotel everytime when I come to Hanoi as my business trip (every 2 months).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kosuke N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again in Hanoi soon. Take care of yourself and see you again. Sincerely, Amelie Nguyen Guest Experience Supervisor

Martin H. Business - 14/07/2018 AccorHotels certified review
« Excellent Stay »

Clean and spacious hotel rooms with friendly staff who always greet you with big smiles on their face. I stayed for 12 days (business trip) and truly enjoyed my stay in the hotel. A bit disappointed with the size of the swimming pool but other than that, other facilities such as the gym and laundry rooms are great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin H., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you had an excellent stay with us and you gave a very good comment about our friendly staff, facilities and spacious room. Beside that I am very sorry that our swimming pool design was not met your expectation. I will share your comments with our team. I am sure that this feedback will encourage us to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest Sincerely, Nhung Le Front Office Manger Novotel Suites Hanoi

P. Business - 12/07/2018 AccorHotels certified review
« very good »

I love the breakfast, the room is clean and the staffs are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

S. J. Business - 11/07/2018 AccorHotels certified review
« good »

goood

Our hotel has responded to the review
Our hotel has responded to the review

신종훈 고객님 안녕하십니까 노보텔 스위트 하노이를 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 다음에 또 뵙겠습니다. 감사합니다. 서아름 / Amelie Nguyen Guest Experience Supervisor 드림

Rod Business - 04/07/2018 AccorHotels certified review
« Large clean rooms with comfortable beds »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Hanoi with us will be even more pleasant than the previous one. Auf Wiedersehen. Sincerely, Amelie Nguyen Guest Experience Supervisor

Anonymous Families - 03/07/2018 AccorHotels certified review

Excellent service and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ha, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you in our hotel again very soon. Lastly, if there is anything we can do to improve your Le Club AccorHotels experience, please do not hesitate to let us know. We appreciate every single feedback from you, our valued customer. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Terence Business - 30/06/2018 AccorHotels certified review
« Director »

Surroundings clean & fresh. Staff courteous, friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Terence Ng, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Tran D. T. T. Business - 29/06/2018 AccorHotels certified review
« Nice Hotel, friendly staff, good service, clean room. »

It was always good to stay here. I spent 2 nights every month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tran Do Tuan T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi and we are much happier to hear that you have been enjoying every stay with us. It was such a pity that you could not use your drink voucher. Next time, please make sure that you spare some time to enjoy our welcome drink with a cup of refreshing beer on our rooftop bar after hours of hard working. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Michael B. Families - 18/06/2018 AccorHotels certified review
« Great First Experience in Hanoi from USA »

Novotel exceeded our expectations. The food was great. Customer service was top notch, room was very clean, modern, and comfortable. Everyone greeted us with a smile. Really exceptional experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael J. B., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they will be very happy to hear about such a positive feedback and it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one as we welcome you back to our property. Sincerely, Amelie Nguyen Guest Experience Supervisor

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