Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

4.5/5 135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • outdoor swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,043 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 135 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ahbah Business - 06/11/2018 AccorHotels certified review
« It’s really has a comfortable, homely feel & I love it »

Staff are attentive, food good, accommodations great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N. Ah Bah, Once again, thank you very much for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that they will be thrilled to hear that you loved it here, especially their hospitality. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Expeirience Supervisor

Elaine S. Business - 04/11/2018 AccorHotels certified review
« Feels like home but better than home »

Good check in and check out. Hospitable staff. Good selection of food. Very comfortable bed, spacious and well-lit room, good clean bathroom. Very good selection of cable channels, its addicting after a long day. Appreciate the alarm clock and coffee & tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jacinto-S., Once again, thank you very much for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. And it's even better to hear that you felt like home during your last stay with us. It was such an honor for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Expeirience Supervisor

T. T. Business - 02/11/2018 AccorHotels certified review

Nice hotel, clean & well equipped room, friendly staffs...A good place to stay for both business and travel trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Do Tuan T., Once again, thank you for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback, especially from a regular guest like you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Jiwon P. Business - 31/10/2018 AccorHotels certified review
« Almost be satisfied but.. »

Some disgusting smell in the bathroom..

Helen C. Business - 30/10/2018 AccorHotels certified review
« Pleasant stay in Novotel »

Good services with - - friendly staff with smooth check-in. Feeling good to have welcome drink. - room is clean and bed is comfy. Improvements - - shower jet is a bit weak and sometimes the water is not hot enough. - the swimming pool is relatively small, not very suitable for work out. - breakfast can have more variety and extend the breakfast hour to 10:00 am instead.

John M. Business - 30/10/2018 AccorHotels certified review
« Modern comfort and great convenience »

The hotel is located close to the office I visit. It's clean, modern and had a welcoming staff. I've seen the standards of service and facilities improve at the hotel over a couple of years and would now stay there for more than location reasons.

Sam K. Business - 25/10/2018 AccorHotels certified review
« Lovely modern hotel, excellent hospitality »

Only stayed here two nights, but the hotel was lovely and clean, hotel staff friendly and helpful. Buffet breakfast had a wide selection and the set lunch at the lobby cafe was delicious. The only issue I highlighted to the reception during check-out was the quality of the toothbrush. The quality was poor and the bristles fell out. I almost swallowed them when I was brushing my teeth.

Kage Business - 22/10/2018 AccorHotels certified review
« quiet room and nice hotel staff »

I stayed for 2 nights. I have stayed at your group hotel. This time was one of the best. Room is quiet. Breakfast is nice. And also hotel staff, their attitude let me feel so comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kage M., Once again, thank you for staying with us and we very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback and especially when our service was considered one of the best experience so far. I will share your comments with our team. I am sure that they will be extremely happy to hear your compliments and that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again soon in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Sl Business - 17/10/2018 AccorHotels certified review
« Great staff! »

Overall it was a good experience staying at Novotel Hanoi. Great for business travelers. Hotel employees were extremely friendly and helpful. The room was clean and breakfast was great! I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Susie L., Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that they will be thrilled to hear your feedback and it will definitely serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care and we hope too welcome you again soon in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Mike L. Business - 14/10/2018 AccorHotels certified review
« Mr. Mike L. »

Super service and very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that they will be very happy to hear your feedback and this feedback will definitely serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Take care and see you next time in Hanoi.. Sincerely, Amelie Nguyen Guest Experience Supervisor

Bhavana A. Couples - 10/10/2018 AccorHotels certified review
« Very Good »

Your Hotel Rooms are Superb. Your Front Office Staff is very Very Nice. Very Warm & Helpful. especially Ms. Queen, Ms. Princess ( that is what i used to call her, she is in fact the senior girl ). Ms. Emily is also very nice and Not to forget Mr. Dat. Your Hostess at 2nd Floor restaurant is too good, she helps with Breakfast in the morning with a Very Smiling Face. These People made Our Stay very warm and Memorable.

C. K. S. Business - 09/10/2018 AccorHotels certified review
« Great staff that makes the stay special »

The staff especially Hien and her team did excellent work to bring hospitality up a different level. The breakfast staff at restaurant did a wonderful work too. It is as though you had a personal butler. Keep it up guys and gals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you once again for staying with us. We very much appreciate your loyalty as well as your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback, especially from our regular guest like you. Besides, Hien was very excited to see her name mentioned in your comment. She really looks forward to seeing you soon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care and see you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Young J. P. Business - 08/10/2018 AccorHotels certified review
« I like the hotel mostly »

Except one thing which I am not able to find anything out of hotel, even a convenient store is far away from hotel. But hotel room and hospitality, I like the most. I would like to stay when I am there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Young Jin, Thank you once again for staying with us. We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I just want to inform you that the nearest local store is right in the alley across the hotel. Maybe next time, we will need to prepare you an area map for your convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care and see you next time in Hanoi. Sincerely, 서아름/ Amelie Nguyen Guest Experience Supervisor

M. Business - 05/10/2018 AccorHotels certified review
« Amazing service, friendly smiles, polite staffs »

I felt pleased when entered and was greeted with friendly smiles from front desk staff. The food at restaurant was good as last time i stayed, amazing care by F&B staffs. The room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Truong Dinh Quang M., Thank you once again for staying with us and we very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they will be extremely happy to hear that your days were lighten up by their smiles. This feedback will sure serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care and see you next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Nguyen Q. H. Business - 01/10/2018 AccorHotels certified review
« Satisfied customer »

I have booked Novotel in Ho Chi Minh and now I stay at Novotel in Hanoi to understand your system in Vietnam, my boss are pleasured too in this trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nguyen Quang H., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care and see your next time in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Ricca W. Business - 30/09/2018 AccorHotels certified review
« Nice hotel to stay for business trip purpose »

Room was spacious, clean, and comfortable. Hotel staffs were friendly. Choice and taste for breakfast need improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ricca W., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. We will try to improve the quality and menu choices of our breakfast buffet and hope that when you visit us next time, the breakfast quality can meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

Rico Business - 29/09/2018 AccorHotels certified review

Breakfast is good, however suite is not necessary for business trip. Hotel location is convinent to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tat Keung L., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mr. L., please allow me to explain that our hotel concept is a business suite hotel, which means all the rooms are built as a suite with a kitchenette. Please kindly let us know which parts of our room and services did not meet your expectation because we are always open to criticisms and we would like to know our lacking sides to strive for improvements. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amelie Nguyen Guest Experience Supervisor

Vuong T. S. Business - 27/09/2018 AccorHotels certified review
« very good services »

happy. no comments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vuong Thanh S., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Nguyen Guest Experience Supervisor

Anonymous Business - 23/09/2018 AccorHotels certified review
« Many charge from hotel transportation to airport »

This is 26-29kms from hotels to airport Charge us for 15… VND

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. We have checked the situation and the transportation bill carefully and saw that you might misunderstood about the transportation charge from Novotel Suites Hanoi to the Airport. Allow me to explain and clarify the issue as below: Your colleague , who booked and paid the transportation with only 1,039,500 vnd( equal with 45 USD), not 1,500,000 vnd as you mentioned. We have sent you a personnel email , attached his bill also, please kindly have a look and see the detail. We appreciate your sharing your concerns, and it is our hope that we still have a chance to serve you better in the future. Sincerely, Nhung Le Front Office Manager Novotel Suites Hanoi

Kenji K. Business - 19/09/2018 AccorHotels certified review
« No merit with you »

You are requesting me to post this kind of survey but I have realized no merit when stayed Hanoi. I want you to describe me what is merit with you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenji K., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager Novotel Suite Hanoi

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