Novotel Suites Hanoi Hotel 4 stars

TripAdvisor rating 4.5/5 156 reviews
Novotel Suites Hanoi
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+ 25 Services
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Room 1

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Hotel extras

Only 15 minutes away from downtown, the first Novotel Suites in Asia is surrounded by business buildings with a very easy access to industrial parks and Hanoi satellite cities. Noi Bai International Airport is 25 minutes away.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Airport shuttle
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

This hotel is excluded from the guaranteed room availability benefit for Gold and Platinum members of Le Club AccorHotels.

Hotel location

Novotel Suites Hanoi

5 Duy Tan Street
Cau Giay
10000
hanoi
viet nam

Tel: +842435766666

Fax: (+84)24/33769666

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By plane

    NOI BAI HANOI At 26km / 16.16 miles - Shuttle paying

  • By train

    HANOI GARE At 7km / 4.35 miles

GPS :21.0305772, 105.785484

Currently, close to our hotel

Chua Môt Côt Temple, visit

From 01/01/2013 to 31/12/2019

At 5 km

Quan Tanh Temple, visit

From 01/01/2019 to 31/12/2019

At 5.5 km

The Imperial Citadel of Thang Long, visit

From 01/01/2013 to 31/12/2019

At 7.1 km

Our accommodations

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

SUPERIOR STUDIO King Bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

SUPERIOR STUDIO Twin Beds

  • Max. number of persons: ‌2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE STUDIO King Bed

  • Max. number of persons: ‌3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE STUDIO Twin beds

  • Max. number of persons: ‌3
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 BEDROOM EXECUTIVE APARTMENT King bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 BEDROOM EXECUTIVE APARTMENT Twin beds

  • Max. number of persons: ‌4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2 BEDROOMS EXECUTIVE APARTMENT

  • Max. number of persons: ‌5
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: ‌5
  • Area: From 105
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 BEDROOM EXECUTIVE APARTMENT with TERRACE

  • Max. number of persons: ‌4
  • Area: From 105
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Savor a unique gastronomical experience at our bar with our creative cocktails, special dishes of the day, epic burgers, addictive tapas and delicious pastries. The place to meet for casual business or unwinding with friends and family.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP BAR

Photo non contractuelle / Strictly non binding

Stylish rooftop providing stunning views over Hanoi skyline from the outdoor terrace. Chill out with family, friends or business partners in a casual relaxed yet hip atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy cocktails and refreshments at the swimming pool. A la carte snacks menu available all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 180 m²

  • Maximum capacity: 215 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,356 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

156 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

H. Business - 14/07/2019 AccorHotels certified review

Comfortable

Dear Nguyen Trung H., We are highly appreciate your valuable feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

Comfortable and very friendly

Customer review rating 4.5/5

Anonymous Business - 12/07/2019 AccorHotels certified review

I really appreciated the friendly and efficient staff as well as the very comfortable and stylish apartments

Dear Anya Alexa D., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Satisfactory

Customer review rating 4.5/5

James D. Business - 12/07/2019 AccorHotels certified review

it was good but i think you need to have more variety with your breakfast menu

Dear James D., We are highly appreciate your valuable feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. For the comment over breakfast variety options, we thank you for contribution and we would take great consideration over your opinion. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

Relaxing experience

Customer review rating 4.5/5

Lan D. Couples - 11/07/2019 AccorHotels certified review

it was relaxing and everything was to our expectation. Swimming pool is really nice, especially the choice of music, food was good, just location is a bit far from the center.

Dear Lan Huong Thi D., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran / Nhat Ha Guest Experience Supervisor

Very good.

Customer review rating 4.5/5

Brian Y. Business - 10/07/2019 AccorHotels certified review

Very good.

Dear Meng Hee Y., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have well received your comment over the breakfast quality, it would be great if you can provide us some further information, like what might have been dishes that were not as good as expected, etc. We would love to work on it and it will play a great contribution to improve our service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Very relaxing experience

TripAdvisor rating 4.5/5

Vnqueenbee Couples - 10/07/2019 TripAdvisor review

It is very quiet there and the room is spacious, small but nice swimming pool outdoor, that is a plus in Hanoi with very relaxing music. The food is good there too. it is easy to get there from the airport However, it is a bit far from the center.

Dear M. Lan D, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. With warm regards, Novotel Suites Hanoi team

Spacious and modern room with kitchen and fridge

Customer review rating 4.5/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Great and comfortable room, and the breakfast buffet is wonderful.

Dear Kok Chin Casey C., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Price is reasonable, room clean, front counter staff friendly but breakfast food is baf

Customer review rating 4.5/5

Keep H. Business - 07/07/2019 AccorHotels certified review

Good except breakfast is bad

Dear Kee h. C., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I also hope that the issue with our loyalty program and membership benefit with this stay will be resolved as the most rational way as possible for all party. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhat Ha Guest Experience Supervisor

Amazing

Customer review rating 4.5/5

M. M. Business - 06/07/2019 AccorHotels certified review

Amazing, very supportive reception person, and Resturant team... but there is no variety of halal food

The service is best and the room is so nice especially the pillow so comfortable.

Customer review rating 4.5/5

Sophet Solo - 06/07/2019 AccorHotels certified review

It was a good experience and luxurios stay as the hotel service is best, staff is friendly, room is comfortable, the food is delicious and the price is acceptable.

Good guest room facilities

Customer review rating 4.5/5

Andy N. Business - 05/07/2019 AccorHotels certified review

Food was nice and guest room facilities was really good. However, I have given my Accorhotel membership number during checkin. The records are still not updated on my Accorhotel application till today. This is absolutely too slow compared to other hotels. I stayed at Sheraton HCMC on Thursday and I saw the stay history in my application by Friday morning.

Dear Eng Teng Andy N., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. Further to your concern over stay record on your membership, we would like to explain as following. Since this time, your booking was made under Third party - which is not eligible under our terms and conditions, for so, we did update your membership in our system already, yet the points and other benefits wouldn't be applied for this stay. We are very sorry for not being able to deliver the information before hand. Next time, we advise you to book directly with Accor hotels to be able to enjoy all the member benefits at the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor
Customer review rating 4.5/5

Long D. N. Business - 03/07/2019 AccorHotels certified review

Pleasant hotel except is quite a distance to CBD.

Dear N. Long D., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the LeClub AccorHotels loyalty program, we would want to share with you that every booking was made under third parties would not be taken as eligible for points earning and member benefits applying. We would very much love to suggest you book directly with us next time to enjoy all the member benefits in the loyalty program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

nice experience

Customer review rating 4.5/5

Joshua Y. Business - 01/07/2019 AccorHotels certified review

I've been this hotel for twice for business reason and quite comfortable location to stay.

Dear Yong Hoon Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

Clean, equipped with facilities and amenities, good service, comfy bed.

Customer review rating 4.5/5

Achara B. Business - 23/06/2019 AccorHotels certified review

Will book again when travel to Hanoi.

Dear Achara B., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you got a comfortable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager

Good experience of stay

Customer review rating 4.5/5

Ac Business - 22/06/2019 AccorHotels certified review

Good experience of stay.

Dear AC, We very much appreciate your nice comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a nice stay with us. Beside that I am very sorry that our quality of food and beverages did mot meet your expectation. I will share your comments with our chef and I am sure that this feedback will help us a lot to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to serve you better in the near future. Sincerely, Nhung Le Front Office Manager

Everyone was very accomodating and the facilities were very good and clean.

Customer review rating 4.5/5

Steve C. Couples - 20/06/2019 AccorHotels certified review

We stayed for about 8 days and many of the staff knew us by name. Everyone was very pleasant and very much service oriented. It was a great stay. The hotel manager was exceptional too. Food was excellent. Definitely would make a return if we come back to Ha Noi.

Dear Steven Mann C., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucia Tran Guest Experience Supervisor

Clean affordable hotel in hanoi

Customer review rating 4.5/5

Anonymous Business - 20/06/2019 AccorHotels certified review

Nice clean rooms

Dear Dong Keon David K., We are highly appreciate your valuable feedback while staying at Novotel Suites Hanoi. It is our pleasure that you are satisfied with your stay. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our employees who continuously strive to provide a high level of service. We hope the next visit will be as enjoyable as the previous visit. Thank you again for letting us know your testimony and we hope to see you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor

Book an apartment suite that can fit 2 adults, but when my friends wants to stay over (total number of person in room = 2) they want me to pay an extra 50 USD

Customer review rating 4.5/5

Reno C. Business - 19/06/2019 AccorHotels certified review

It does not make sense for the hotel to charge me another USD 50 per night for bringing a friend to stay over whereby my room was supposed to be able to stay 2 person. And even after bringing my friend over, the total number of people staying in it is only 2. So I'm extremely disappointed about this. And it should be mentioned to us even before we book the hotel (in Agoda/booking.com or other website). There will be no next time for me unless I'm refunded the amount that I'm charged -> around (100 dollars)

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. We all feel very disappointed to learn about the score given to us after 13 nights staying in our hotel. Please accept my apologies as we did not manage to meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please notice that you have reserved a room for single occupancy and you have confirmed this to us on arrival. Our hotel policy follows local legislation that allow any resident to have visits until 10pm, anyone after that time will have to be registered and thus the reservation will be amended causing a supplement fee. I also understand that we have explained this policy to you and you did not raise your concert at reception at the time of paying this supplement fee nor during your departure. We are always actively seeking for customers feedbacks during their stay and apologies if we did not manage to reach you during your stay. Rest assured that we are taking the appropriate measures to address this so we can communicate more efficiently and avoid future occurrence. Should you require any further explanation please do not hesitate to contact me directly by email on h9… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the very near future. Sincerely, Gerardo Souto Hotel Manager | Novotel Suites Hanoi

Kind hospitality from all staffs

Customer review rating 4.5/5

Prathana S. Business - 17/06/2019 AccorHotels certified review

Cozy room and best service

Dear Ms Prathana, We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerardo Souto Hotel Manager Novotel Suites Hanoi

it was great

Customer review rating 4.5/5

Y. Business - 16/06/2019 AccorHotels certified review

it was great

Dear Soonmin Y., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Tran Guest Experience Supervisor
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