Hotel - Novotel Suites Hanoi
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hanoi Hotel

4.5/5 147 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NOI BAI HANOI (Paying)
    • NOI BAI HANOI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • outdoor swimming pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

This hotel is excluded from the guaranteed room availability benefit for Gold and Platinum members of Le Club AccorHotels.

Hotel location

Our suites

Each of the studio and service apartments has a fully equipped kitchenette, free WiFi and international IPTV. 1, 2 and 3 bedroom options

  • 151 suites
  • 91 non-smoking suites
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,191 reviews

Our guest reviews for Novotel Suites Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 147 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 19/03/2019 TripAdvisor review
« Good service »

Special praise to Ms Tran Luong Nhat Hà (receptionist). She is attentive, friendly, approachable & speaks good english. Able to answer quiries whenever I asked for. Keep up this wonderful work & I will return to stay.

Business - 18/03/2019 TripAdvisor review
« Excellent property for the commercial traveller »

A good, commercial property with useful location if one needs to travel outside city / towards the airport since this is outside the congested part of Hanoi. However limited shopping options within walking distance. Also, the vegetarian food options can improve further

J. S. Business - 15/03/2019 AccorHotels certified review
« Good »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seung wook J., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will help us a lot to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Nhung Le Front Office Manager

Neha B. Friends - 13/03/2019 AccorHotels certified review
« Very comfortable and great support from the staff »

We had a good stay, the staff was very responsive and helpful to queries we had. In Specific one example is - They helped us communicate with our cab driver as we wanted to buy flowers on our way to the airport but the driver did not understand English

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neha B., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to learn that you had a comfortable stay with and had a good impression with our helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager

P. Y. J. Business - 12/03/2019 AccorHotels certified review
« Satisfied and comfortable. »

good hospitality and kind service, and nice steak and fruit platter, I enjoyed. I don't normally sleep well when I am abroad, but this time I slept well for two days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Young J. P., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to learn that you had a comfortable stay and a good sleep with us; and you were really satisfied with our good hospitality, kind service, nice steak and fruit platter. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager

D. P. L. Business - 12/03/2019 AccorHotels certified review
« Quite disappointing »

Main problem is that everything doesn’t look clean and fresh. Towels in the bathroom, bed sheets, and the floor is slimy. You have the feeling that you cannot trust the hygiene in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Paolo L., Thank you for taking the time to tell us about your experience at the Novotel Suites Hanoi. On the behalf of the management team, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; With your constructive comment and feedback about the room cleanliness and the quality of Food& Beverage , please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager

Cappy C. Business - 11/03/2019 AccorHotels certified review
« Rock Star Staff »

The moment I arrived at the hotel everyone was extremely helpful to me. I have lots of television gear none of our staff wanted me lift anything. It was very sweet, because this is my job. One young man from the front desk always called me by name. Everyone in the Breakfast buffet area was so helpful, always bringing my omelette to me, offering me coffee or tea, and taking the dirty dishes away. The food on the buffet was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cappy C., We very much appreciate your amazing comments regarding your stay at the Novotel Suites Hanoi. I am very excited to learn that your were really satisfied with our extremely helpful staff, hotel service and food . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms. C., we were very proud to welcome you and your team to stay at the hotel Thank you again for sharing your experience, and we hope to welcome you back. Sincerely, Nhung Le Front Office Manager

David B. Business - 11/03/2019 AccorHotels certified review
« The staff in Hanoi are outstanding, friendly and made my colleagues and I very welcomed. It is a real pleasure to stay there. »

The staff and atmosphere in the Hanoi location is very welcoming and the staff has gone out of its way to know us, understand our needs and anticipate what we will want/need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F B., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback and i am very excited to hear that you really love our outstanding, friendly staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Nhung Le Front Office Manager

Anonymous Business - 10/03/2019 AccorHotels certified review
« 1. Had flea bites during my stay. It must come from walk in wardrobe. 2. I like to eat cheeses but this is the 2nd time I see insects crawling on top of cheese during breakfast!!! »

1. Had flea bites during my stay. It must come from walk in wardrobe. 2. I like to eat cheeses but this is the 2nd time I see insects crawling on top of cheese during breakfast!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for always support out hotel and taking the time to tell us about your experience at the Novotel Suites Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nhung Le Front Office Manager

L. S. Business - 10/03/2019 AccorHotels certified review
« Great stay! »

The staffs were all very helpful and friendly. Breakfast was delicious, especially the vietnamese pho and the local fruits. Room was spacious with complete amenities. We had a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. S., We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a comfortable stay with us and you were really satisfied with our room, food and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Nhung Le, Front Office Manager

L. Business - 09/03/2019 AccorHotels certified review
« excellent stay »

Great food, comfy room, friendly and helpful staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyana Setiawan, We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a comfortable stay with us and you were really satisfied with our room, food and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Nhung Le, Front Office Manager

Sang-woo L. Business - 02/03/2019 AccorHotels certified review
« Very Convenient »

Everything was there, except bath tub, but not a big deal. Internet connection was well, crews were kind, room was clean, safe and iron were there, they cleaned minibar which i didn't need. Totally satisfied with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sang-Woo L., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I am really excited to hear that you were satisfied with our room, staff and WiFi. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager

P.,bing H. Business - 01/03/2019 AccorHotels certified review
« Excellent »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bing H. P., We very much appreciate your wonderful comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you had an excellent stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nhung Le Front Office Manager

Nikki Business - 25/02/2019 AccorHotels certified review
« Nice hotel with good facilities »

Great. I had a lovely room although sadly didn't get much time to appreciate it! I also ate two excellent meals, one in the ground floor cafe, the other in the rooftop bar and used the gym very briefly. The staff were all really friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very excited to hear that you got a comfortable stay with us and you were really satisfied with our hotel facility, food , friendly and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Nhung Le Front Office Manager

Jones Solo - 18/02/2019 AccorHotels certified review
« good »

always good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jones, We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback and your support. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Nhung Le Front Office Manager

Anonymous Business - 27/01/2019 AccorHotels certified review
« Hotel amenities and interior is as expected. Food quality can improve »

Stay was overall satisfactory but food quality and options can be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your nice comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a comfortable stay with us and you were really satisfied with our hotel amenities and interior. Beside that, I will share your comments about the food quality with the management team. I am sure that this feedback will help us continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to serve you better in the near future. Sincerely, Nhung Le Front Office Manager

Ryan J. P. Business - 21/01/2019 AccorHotels certified review
« My favorite hotel in Ha Noi city. »

The amenities were good and all the staff were kind. I always come back to check-in Novotel Suites in Ha Noi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jongseok P., We very much appreciate your great comments regarding your stay at the Novotel Suites Hanoi. I am very happy to hear that you had a comfortable stay with us and you really satisfied with our room and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at the soonest. Sincerely, Nhung Le Front Office Manager

Fm K. Business - 21/01/2019 AccorHotels certified review
« New experience in NOVOTEL »

Stayed this hotel for the first time due to location nearness to my ABB Hanoi office,. about 30 minutes ride along the new highway. Unfortunately the cafe not opended for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fun Ming K., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have a chance to serve you better in the near future. Sincerely, Nhung Le Front Office Manager

Jh Business - 15/01/2019 AccorHotels certified review
« Great hotel »

Very clean and great morning breakfast, WiFi is also no problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Junichiro H., First of all, thank you very much for staying with us and for spending time to share your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We hope to welcome you again in Hanoi. Sincerely, Amelie Nguyen Guest Experience Supervisor

L. C. Business - 09/01/2019 AccorHotels certified review
« Very impressed and satisfied »

I enjoy staying in Novotel with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. L., First of all, thank you very much for choosing Novotel Suites Hanoi. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your stay will always be pleasant as you are feeling right now. If you have any requests, please do not hesitate to give us feedback anytime. Sincerely, 서아름/ Amelie Nguyen Guest Experience Supervisor 드림

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