Hotel - Mercure Luxor Karnak
Mercure Hotel Mercure Hotel

Mercure Luxor Karnak

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4.0/5 1,591 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bicycle hire facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ALL WEEK
    • Opening hours : Week-end 24 HOURS

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar, safe and free WIFI.

  • 347 rooms
  • 110 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 316 reviews

Our guest reviews for Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,591 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Nat Families - 30/04/2018
« Good value & great service but property is tired. »

From was very spacious. Unfortunately the room with single beds smelt terrible - of cigarette smoke. Beds were comfortable. Food was nice but inconsistent. Ordered a club sandwich for lunch & dinner one day & both were completely different!! We gave the buffet breakfast a miss as it didn't look appealing however the Chinese put us off more! The smoking in the foyer gave me a headache. Staff were friendly ESPECIALLY Amer in the Moorish Cafe - please give him our feed back.

AccorHotels certified review
Debra Couples - 29/04/2018
« Enjoyable stay »

A nice hotel with lovely grounds, in a beautiful location next to the nile. Good pool and was very nice. Unfortunately there were not many guests which made it a bit of a ghost town. A mixture of helpful staff but some were a little moody. Loved the decoration of the hotel; the temple theme in the restaurant, Carter’s bar and the rooms. However, the hotel is quite dated and needs new equipment, towels etc. Was very unhappy with the bathroom; it wasnt very clean due to residue around the bath and tiles. The bath had a crack in the bottom and there was a sharp bathmat in there, which when taken out was dirty underneath. Overall a nice stay, felt like an escape from the busy streets of karnak and great place to relax after a nile cruise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra ann F., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Kenny F. Families - 28/04/2018
« Great hotel »

Had a great stay you have some fantastic staff the food was great thanks to your chef hamad taha nothing to much trouble for him Mohammad in the sundowner bar made us some fantastic cocktails he made it a great place to sit a and enjoy the views of the nile we really enjoyed our visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth F., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Trevor J. N. Families - 19/04/2018
« A Hotel Staffed By Love »

The staff are the most caring and wonderful people I have ever met and nothing is too much trouble for them in the pursuit of excellence to ensure a wonderful holiday for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor John N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Trevor N. Friends - 19/04/2018
« Very good »

In April 2017 a group of 10 of us stayed at the Mercure Luxor hotel for 2 weeks. We had such a good time that a group of 16 of us returned to Luxor for 2 weeks in April 2018. We stayed at the Mercure Luxor hotel for the first 10 nights of our holiday. As returning guests we received a free upgrade to a suite. The room was spacious with a separate lounge, bedroom and bathroom. We had a large ground floor terrace looking on to the tranquil and pretty gardens. The room upgrade was a nice gesture and great start to our holiday. The hotel staff were genuinely happy to see us again and they couldn't do enough for us. We were treated like VIP's and this made our stay special. Particular thanks to Chef and Walid at the O'Nile restaurant, Ahmed at breakfast, Mohammed and Amer at the bars and Mohammed at the pool. In summary, the Mercure Luxor was very good and we will consider returning again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor Lee N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Michael S. Couples - 10/04/2018
« Amazing Staff make the stay memorable »

Beautiful location . Amazing staff Good food Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
G A. Families - 09/04/2018
« Well appointed room, short on quality assurance »

We really liked the room assigned to our stay at your property, however the stay experience was not up to our expectation. Positives: (A) The rooms were quiet and well laid out, with a good view of the river. (B) They appeared to have all the necessary appliances except for an ironing board and a clothes iron. Negatives: (1) one of the rooms assigned to our stay (# 2048) was not clean enough and felt rather sandy to our feet (2) bathrooms in both rooms (#2047 and #2048) did not have functional showers (3) full pack of toiletries were not included in either room (4) the main entrance door and the bathroom door did not shut or lock in room 2048. (5) the hair dryer in room 2047 was not functional, and its mount was broken. (6) there were no clothes iron or ironing boards in either room. (7) we were told that the swimming pool would feature heated water as we wanted to swim in the morning. But the pool was not clean and the water was not heated when we reached the swimming pool. All said, I would definitely rethink staying at your property again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gajanan A., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Narayana S. R. Solo - 06/04/2018
« Not impressive »

1.?Despite reminding every day of the absence of creamer for coffee & tea the house keeping and also the reception was not complying with guest requests all the 4 days Instayes there. 2. There was no cleaning of floor on daily basis as dust & grease on floor was felt by me everyday; 3. Added to (2) above, despite my requests no slipper/Sandels were provided. 4. No moisturiser was provided all the 4 days. Very disappointing despite hotel belonging to Accor group & I having had all such facilities in your various properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. N., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Michael L. Solo - 05/04/2018
« "A little luxury away from the city" »

I booked knowing the property is quite a distance from the city however there are many transportation alternatives to get you there. I have already left a comment on trip advisor for the property as well. Check-in was quick and efficient and I even got upgraded to a suite. The original room was meant to be a double with garden view. The living room and the bathroom of the suite were very nice and the bed comfortable however the bedroom looked a bit dated. There was also no patio door or real window so a little dark in the room. I did appreciate the upgrade. The pool area is very nice, the grounds well tended too and it is so nice that it is right on the edge of the Nile. I ate in the a-la carte coffee shop and although I am very aware that prices are always much higher in a hotel than in a outside restaurant it would be so very nice to once see a hotel that offers reasonable food prices. This is a concern for me for all hotels, not just this one. The food was good and unfortunately there were no other nearby choices unless you went back into the city. In the room there was a fridge and the TV had a few english channels which was nice. No wifi in the rooms which I knew upon booking however I say one thing to Mercure hotels-this is 2018 and soon it will be 2020. Internet is now as integral a part of a guest experience as having fresh towels in your room. You need to move into the 21st century. The most disappointing was the breakfast and also the breakfast set-up which for me personally did not match with the rest of the property. This may be my personal opinion but it was not very well presented. They had lovely green salad and no dressing, the juices were heavily watered down, most of the food items in the Baie Marie's were cold, the potatoes were cold and tasteless and so were the beans. I am not sure why but so many 4 star and 5 star hotels I have stayed at in Asia and the Middle East can never seem to keep the flames burning on the Baie Marie's. I am traveling for four years and between staying with friends and family stay in hotels on average 200 days of the year so all this is coming from real experience. Overall it was a comfortable and relaxing stay for me. I thoroughly enjoyed the pool and the grounds. All the staff were very polite and not just professional but genuinely friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Joseph Julien L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Karen Solo - 22/03/2018
« Great service »

My hotel room was beyond expectations...it deserves 7 stars in my book

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Graham C. Solo - 12/03/2018
« Did the job »

Relaxed hotel, shame wi-fi was not available in rooms even if extra cost. Not exited about the restaurant buffets. Would be nice to have an a la C.'s grill. Location & grounds brilliant. A green paradise with spectacular views of Nile. Pools lovely and all the staff from reception to gardeners friendly and helpful. You need more Western visitors. Let's hope !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham Carter, We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Feinofei Families - 06/03/2018
« It's OK, worth of its price »

Only one night there, facilities inside the room is good compared with room price. Location is not convenient for sightseeing, far away from downtown. Sofitel would have been a better chioce. As a gold member, no room upgrade, no free WIFI inside room, only a plate of fruit. It's OK, I don't care about that. Buffet dinner is not worth of its price. The lady at the desk besides enterance of the hotel is very enthusiasm and professional. Sorry for not remembering her name. Other staff workers are very common without warmth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xingxia G., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

AccorHotels certified review
Anonymous Couples - 27/02/2018
« Not bad, yet not as expected »

The hotel location is one of the best in Luxor with no doubt, yet i think it needs a lot of work on customer service and cleanliness, specially the receptionists. The only great receptionist there i have met was Rita Rizk and the gentleman who helped me check out on the 25th around 5:30 am sadly i didn’t catch his name. All the others made me feel im in a motel definitely not a 5 stars hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moustafa M., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Holly Couples - 25/02/2018
« Average 3* stay »

Average accomodation with occasional great customer service. Not worthy of 5* ranking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN V., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Sunday Solo - 25/02/2018
« Excellent »

Nice location. Clean room. I enjoyed the buffet dinner that caters for vegetarian choices. Free internet at the lobby. Overall good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunday A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Aimee Families - 15/02/2018
« Absolutely the best we ever stayed in. »

Hotel staff was very friendly, we were greeted every time we saw anyone. It made us feel special and welcomed. The place was generally clean except for the one time I had to complain about the state's of the toilets in the lobby. Prices were well worth the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ina B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Yehya S. Business - 11/02/2018
« Felt home »

It was really good experience, I enjoyed it, the reception was really good and welcoming, they are really nice and i liked my experience. My only concern was a little bit the variety and quality of the food. Other than this, I am really happy that we will be visiting Mercure again soon and organize an event together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hasan Y., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Peter T. Couples - 07/02/2018
« Mr Peter T.. »

Overall very good. All the staff were very helpful, always polite and happy to talk about Luxor. The location, gardens and bird life was appreciated. The room was pleasant and comfortable. Having the 2 restaurants worked well. It would have been nice to have had less volume of food on offer and a little more variation. The food was always well cooked and presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter T., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Hassan Solo - 26/01/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

AccorHotels certified review
Mark C. Solo - 25/01/2018
« Excellent value for money and outstanding personal service »

I am a UK pensioner and have been spending holidays in Luxor for 25 yrs and have stayed in many different styles and prices of hotels. I always fancied staying at this hotel when it was owned by Sofitel , but it was to expensive for my budget. However, I noticed it had been renamed Mercure and was more affordable for me and decided to book it. Having completed my holiday, I have to say it was the best hotel experience I have had in Luxor. First of all, I have to have low fat and low sugar foods as far as possible and the chef got skimmed milk and made sugar-free karkaday especially for me plus a banana and an individual pot of tea .And the waiters brought me what I needed every day without asking. I have found it I give a good tip to members of staff who give me special service at the start of my stay, I am well looked after. I don't want to pick out any particular member of staff. They were all fantastic right across the hotel! The Mercure was the first hotel to have REALLY hot water- another very important thing for me. The dinner choice was excellent and chef Ahmed did special requests. They opened the spa early especially for me. I stayed for 2 weeks, had a lovely room and everyone , without exception,went out of their way to make my stay enjoyable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager Mercure Luxor Karnak

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