Hotel - Mercure Luxor Karnak
Mercure Hotel Mercure Hotel

Mercure Luxor Karnak

4.0/5 1,657 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ALL WEEK
    • Opening hours : Week-end 24 HOURS

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

  • 347 rooms
  • 110 non-smoking rooms
  • 50 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 378 reviews

Our guest reviews for Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,657 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Roxanne P. Friends - 03/02/2019 AccorHotels certified review
« Stunning hotel on the nile »

Beautiful hotel resort on the nile Stunning outdoor area, pools, outdoor restaurant and pool bar serving great cocktails. Helpful staff and clean rooms. Great restaurant. Only problem was no wifi beyond the reception point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lea B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friends getaway - 30/01/2019 TripAdvisor review
« Awesome Hotel Resort with great service and amenities »

The hotel as great amenities and is a beautiful & clean space. Staff are friendly and service are affordable. Clean rooms, beautiful outdoor and pool area, great pool bar. The hotel made our trip what it was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxanne We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

Andjo Couples - 25/01/2019 AccorHotels certified review
« Noisy guest frok China comming and going every day at any hour »

Your staff is helpful and nice. And the hotel has a nice structure. First night at around 3h00 in the night late.. or better early morning arriving Chines people was trying to open the connection door to our room.. and very loud speaking. And about the voices 4 adults wehre sleeping in this double room. And the only way to get them quit was also shouting to them.. By quit.. But even when we managed that in the room beside us was not occpied with Chines tour groups it was not possible to sleep quit until 7h00. Noise by departing groups every morning. I had never this kind of expierience in the 40 years I am travellong private and for business. Breakfast. To make omlett or eggs without a ventilator in breakast room is a non go for a 5 star hotel. The smell of the oil makes a breakfast unconfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas S., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Salah E. Business - 16/01/2019 AccorHotels certified review
« my favourite place »

just in one word "Perfect"

Our hotel has responded to the review
Our hotel has responded to the review

Dear SALAH E., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amr S. Families - 10/01/2019 AccorHotels certified review
« The unforgettable vacation »

Amazing hospitality, outstanding Staff and efficient Général Manager with professional supervision.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wafaa S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Philippe Friends - 07/01/2019 AccorHotels certified review
« Short stay »

Old hotel, some refurbishment should be done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe D., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohamed Families - 07/01/2019 AccorHotels certified review
« Dirty , old and unmaintained »

The hotel could be much better if the management took care of cleaning and maintaining it. We had clogged broken sink. Dust was everywhere in the room. Remains of previous guests were left and orange seeds were in the table. The only good thing about the hotel is the friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mohamed s., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mahmoud S. Friends - 02/01/2019 AccorHotels certified review
« Excellent »

One of the best hotels in Luxor and special thanks to Mr Nashaat for his cooperation and support during the reservation and his understanding to the customer needs .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahmoud S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andrew R. Friends - 02/01/2019 AccorHotels certified review
« Pleasant but rooms cold »

My third time with you but hotel now has faded. It is not 5 star. Rooms cold, breakfast only adequate. Staff as always very obliging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 01/01/2019 AccorHotels certified review
« Need to improve customer service »

The front desk seems too busy to do their things, and not taking care of guess who wants to check in.. old hotel rooms.. quality of food in buffet is not good.. overal the staff need to improve cust serv

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid K., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Rasil H Family - 01/01/2019 TripAdvisor review
« wonderful luxor »

it was a really nice hotel with all resort facilities. the location next to nile river makes the views great. the negative is that there is no internet in the rooms, which I personally enjoyed the detox. the breakfast is good but can get monotonous if you are there for a few days. overall, I had a great stay with the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Rasil We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

Anonymous Solo - 13/12/2018 AccorHotels certified review
« Another pleasant staying at the Mercure Karnak »

Once againg I had the pleasure of enjoying the warm hospitality of the Mercure Karnak. Over the year I keep returning to enjoy the ambiance and the comfort of this hotel in Luxor as well as the courtesy and professionalism of its wonderful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Danielle Friends - 16/11/2018 AccorHotels certified review
« A lovely facility, WIFI no good »

We overall had a lovely experience but the wifi in the check in area was very poor we needed to transfer money over and to do that was a mission.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Susan Solo - 09/11/2018 AccorHotels certified review
« Smashing Hotel »

I had a lovely time. I wanted to relax and I did. The pool staff were fantastic. They would come and chat but never for too long. As Mohamed got used to me, he would have everything ready, just how I like it, when I arrived. Perfect. I was very satisfied with the cleanliness of the pool along with everywhere else. My room was always cleaned immaculately. The laundry service was brilliant. Very quick turn around and perfectly washed and ironed clothes. The bar service was excellent. Again, my drink would be prepared almost before I asked for it. I found the bar/reception area to be confused not knowing if it's a bar, internet cafe or reception. Could be very noisy at times. Wifi was a challenge. If it covered the rooms and pool area I would have scored 10. Overall I very much enjoyed my stay and would definitely visit again. Hotels are hotels all over the world. What makes them special is the staff. This hotel has the best staff. Didn't come across one who was grumpy or unhelpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 15/10/2018 AccorHotels certified review
« Great »

Everything perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar Luis P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Jean K. Couples - 10/10/2018 AccorHotels certified review
« Yet another totally relaxing stay in a friendly hotel »

Another great three week holiday. Mohammed (poolside), Mohammed evening room cleaner and Mervet (reception) all added to our experience in a very positive way. All go out of their way to be helpful and are great ambassadors for this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony K., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Mike Couples - 23/09/2018 AccorHotels certified review
« Lovely hotel let down by the quality of the food »

Excellent room, lovely staff that couldn’t do enough for you. Unfortunately we had to ask for food like fruit, cheese and omelette at breakfast every day.. that were all readily available once we did. Evening buffet meal was over cooked. Bar meals were better, but like the restaurant meals were very greasy. Pool was clean and well serviced. The garden were well tended but the Nile at the bottom of the gardens was heavily littered with floating rubbish that should have been cleaned regularly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Thomas G., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Mamdouh A. H. H. Business - 10/09/2018 AccorHotels certified review
« contracting manger of preferred travel Egypt »

it was perfect accommodation with nice quiet atmosphere . excellent food taste .clean rooms . fantastic landscape .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mamdouh Abou El H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Darren Families - 05/09/2018 AccorHotels certified review
« Great holiday but needs improvements to the hotel »

Great holiday. Great staff. Great food. But really needs an indoor smoke free area in the evening but I doubt this will ever happen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren J., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Zafer Friends - 19/08/2018 AccorHotels certified review
« Unique location at the river Nile »

I stayed there with friends - great location to visit the antique sites and then relax under the palm trees looking at the river Nile - very quiet, extremely friendly staff - however they should increase the WiFi capacity - preferably in the rooms and not only at the reception, where many try to get into the internet. Overall - I'll definitely stay there when I'm in Luxor again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zafer Dolu Y., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

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