Mercure Luxor Karnak 5 stars

TripAdvisor rating 4.0/5 1,730 reviews
Mercure Luxor Karnak
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+ 25 Services
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Hotel extras

  • Free WIFI

  • Outdoor swimming pool

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Luxor Karnak

El Zinia Gebly Street

luxor
egypt

Tel: +20952378025

Fax: (+20)95/2378027

Contact email

Check-in from 12h00

Check out up to 12h00

  • LUXOR BUS STATION :  

  • By plane

    LUXOR INT AIRPORT At 18km / 11.18 miles

  • By train

    LXR RAILWAY STATION At 7km / 4.35 miles

GPS :25.740725, 32.665542

Our accommodations

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Standard Room with 2 single beds River side

  • Max. number of persons: 3
  • Area: From 33
  • Satellite/cable colour TV

Standard Room with 1 double bed, River side

  • Max. number of persons: 3
  • Area: From 33
  • Satellite/cable colour TV

Standard Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 54
  • Satellite/cable colour TV

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 69
  • Satellite/cable colour TV

Our restaurants and bars

O NILE

Type of cuisine: International

With its magnificent view to the Nile and the terrace on the garden, the restaurant offers à-la-carte menu for lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPET RESTAURANT

Type of cuisine: International

Designed as a pharaonic temple, Opet restaurant offers a dining experience where you taste variety of international and local dishes in a buffet style with different evening themes and unique atmosphere.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARNAK RESTAURANT

Type of cuisine: Barbecue

Located next the swimming pool with a view of the Nile, the open air offers grills, and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CARTER BAR

Photo non contractuelle / Strictly non binding

Enjoy a wide selection of cocktails, international drinks, blended coffee and tea along with evening live entertainment. Carter's Bar opens daily from 4pm till midnight.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDOWNER BAR

Photo non contractuelle / Strictly non binding

A beautiful terrace located directly on the Nile. Enjoy the sunset while having your tea or coffee. You will return back to 50's of the previous century while enjoying the lovely atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOORICH CAFE

Photo non contractuelle / Strictly non binding

An Arabic designed place. Located in the lobby area, offers cocktails, hot beverages, snacks and sandwiches and evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 348

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

485 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,730 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

WiFi not strong

Customer review rating 4.3/5

Pamo Couples - 07/10/2019 AccorHotels review

Nice room. Nice breakfast. Gorgeous grounds and facilities. But dang, the WiFi drove us nuts.

Dear David O., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pathetic, worst customer service ever

Customer review rating 4.3/5

Deepan G. Couples - 04/10/2019 AccorHotels review

Horrendous. We booked our room through makemytrip and had already paid for it. But the front desk manager (AHMED) refused to acknowledge the same. He mentioned that this is a recurring issue with bookings made through makemytrip. No one helped us from the hotel and we wasted four hours resolving the same. If this is a recurring issue, why don't you take off makemytrip from your portal. Why do you make the guest suffer for it. Why wash your hands off the responsibility. Horrendous service. It's B2B, your manager could have easily sorted out the issue without troubling the guests!!

Dear Deepan G., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our favourite hotel

Customer review rating 4.3/5

Anthony K. Couples - 01/10/2019 AccorHotels review

Friendly staff, comfortable room, wonderful swimming pool in the beautiful Nile-side setting all combine to make this our first choice of hotel for our twice yearly visit to this part of Egypt

Dear Anthony K., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Denise C.

Customer review rating 4.3/5

Denise C. Couples - 27/09/2019 AccorHotels review

Second time at the Mercure Karnak wished I had found it sooner.

Dear Denise C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Service

Customer review rating 4.3/5

Rhonda W. Couples - 25/09/2019 AccorHotels review

The staff at the hotel was more than accommodating to our needs. The room was beautiful. The only problem was the bed. We asked for one bed. They came in and pushed the bed together and called it a day. All night long we got up and pushed them together which was an inconvenience. When I inquired about the sliding, nothing was done.

Dear Rhonda W., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr. Haitham Mohamed R.

Customer review rating 4.3/5

Haitham M. R. Business - 12/09/2019 AccorHotels review

it was quite perfect, except small things; 1- it take almost 1 hour to check-in my room (knowing that occupancy rate was not high at that time). 2- housekeeping issue which is directly solved. Overall it was unique experience i hope to repeat.

Dear Haitham R., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable room and facilities

Customer review rating 4.3/5

Linda M. Couples - 10/09/2019 AccorHotels review

We had a very enjoyable stay at what we considered an excellent hotel on a sightseeing visit to Luxor. If we could have made one change it would have been a better variety of menu in the restaurant. The snack bar and restaurant served the same food and with evening dining a wider variety would have given much improvement. The restaurant was vertually empty in the evening and we dined elsewhere due to poor choice of menu. I feel sure if more variety and quality were offered this would offer better dining experience as all staff were very helpful and the manager also took time to speak to us personally. Thankyou for a pleasant stay. We will return to Mercure Karnak when we return to Luxor.

Dear Linda M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible

Customer review rating 4.3/5

Ahmed T. Solo - 07/09/2019 AccorHotels review

I had an emergency and I needed to leave the hotel for few days and to be back to Cairo , I’m surprised to see that the hotel has checked me out by receiving this survey , that’s so awful, my stay 30 nights and is prepaid with points and cash , I got a confirmation from the rooms manager that it’s ok to travel for few days then return back to continue my stay, I said explicitly to the receptionist while delivering the key that I’ll be back to continue my stay after few days , this is not acceptable, if they check me out then I’m requesting a refund for this stay and a compensation for the inconvenience.

Dear Ahmed T., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful hotel, friendly staff but food very disappointing

Customer review rating 4.3/5

Nicola K. Families - 16/07/2019 AccorHotels review

I was looking forward to buffet meals for lunch and dinner.... instead we got a choice of the very small menu, which is quite poor, twice a day. I understand why this is, but if I had of know, I wouldn’t of booked this hotel. Apart of the poor choice of food, the hotel & staff were good.

Dear Ms. Nicola K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

wonderfull stay

Customer review rating 4.3/5

Pascale Couples - 28/06/2019 AccorHotels review

We love the swimming pool. The situation along the Nil is wonderful. The diner was very nice, very testy. The personnel very nice also. The room is very nice also. We have a wonderful time in your hotel. To ameliorate : the breakfast . Not enough fruits.

Dear Jayaprudoo S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing place and amazing team

Customer review rating 4.3/5

Ayman Z. Families - 21/06/2019 AccorHotels review

Thank your for your warm welcome and great hospitality Special thanks for Mr Nashaat Al Hassani Mr Ahmed Moustafa Mr Sayed Sheta Mr Hassan Fahmy

Dear Ayman Z., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 4.3/5

Dragan Friends - 19/06/2019 AccorHotels review

Swimming pool is very nice, the hotel has a nice garden and very unique view towards river Nile. The area is very calm and secure. The staff is very hospitable.

Dear Dragan P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs

Customer review rating 4.3/5

Samah H. Business - 18/06/2019 AccorHotels review

Hotel was nice staff are very good food is nice.

Dear Samah S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff and the hotel was fantastic

Customer review rating 4.3/5

John T. Families - 05/06/2019 AccorHotels review

Staff were amazing they could not do enough for you. The hotel was great only thing is you can't get WiFi by the pool, my 15 year old daughter was not happy but we loved our stay and would definitely go back.

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Oasis

Customer review rating 4.3/5

Alan T. Couples - 03/06/2019 AccorHotels review

Excelente! Hotel lindo! Um oasis a beira do Nilo

Dear Akan T., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well managed hotel

Customer review rating 4.3/5

Angie Friends - 03/06/2019 AccorHotels review

This was the first time in this hotel. We preferred it to our previous hotels in Luxor Breakfast was very good Cleanliness was perfect ,( and our stay was during Ramadan !) Service and staff excellent. Nice free use of gym ,spa and sauna . Generally a very good hotel.

Dear Angela L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Truly excellent

Customer review rating 4.3/5

Peter Friends - 01/06/2019 AccorHotels review

A lovely time. Welcoming, comfortable, and a generally nice place.

Dear Peter L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another Good Stay

Customer review rating 4.3/5

Ch Solo - 30/05/2019 AccorHotels review

A very good stay.

Dear Christopher H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room for improvement

Customer review rating 4.3/5

Pm Couples - 24/05/2019 AccorHotels review

Initially poor & concerning; however after a couple of false starts the team at the hotel worked hard, doing their best to ensure we had a pleasant vacation

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to relax

Customer review rating 4.3/5

Hussein J. Friends - 21/05/2019 AccorHotels review

The hotel was very enjoyable. The decor and layout are lovely, the staff is really great. I was very impressed by them. The food was good. The only flaw was in the air conditioning, which worked more as a fan than a real AC.

Dear Hussein J. John Gawad, We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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