Hotel - Mercure Luxor Karnak
Mercure Hotel Mercure Hotel

Mercure Luxor Karnak

4.0/5 1,605 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ALL WEEK
    • Opening hours : Week-end 24 HOURS

Business services

  • Copy/print service available
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Hotel location

Our rooms

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar, safe and free WIFI.

  • 347 rooms
  • 110 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 340 reviews

Our guest reviews for Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,605 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mike Couples - 23/09/2018 AccorHotels certified review
« Lovely hotel let down by the quality of the food »

Excellent room, lovely staff that couldn’t do enough for you. Unfortunately we had to ask for food like fruit, cheese and omelette at breakfast every day.. that were all readily available once we did. Evening buffet meal was over cooked. Bar meals were better, but like the restaurant meals were very greasy. Pool was clean and well serviced. The garden were well tended but the Nile at the bottom of the gardens was heavily littered with floating rubbish that should have been cleaned regularly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Thomas G., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Mamdouh A. H. H. Business - 10/09/2018 AccorHotels certified review
« contracting manger of preferred travel Egypt »

it was perfect accommodation with nice quiet atmosphere . excellent food taste .clean rooms . fantastic landscape .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mamdouh Abou El H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Darren Families - 05/09/2018 AccorHotels certified review
« Great holiday but needs improvements to the hotel »

Great holiday. Great staff. Great food. But really needs an indoor smoke free area in the evening but I doubt this will ever happen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren J., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Zafer Friends - 19/08/2018 AccorHotels certified review
« Unique location at the river Nile »

I stayed there with friends - great location to visit the antique sites and then relax under the palm trees looking at the river Nile - very quiet, extremely friendly staff - however they should increase the WiFi capacity - preferably in the rooms and not only at the reception, where many try to get into the internet. Overall - I'll definitely stay there when I'm in Luxor again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zafer Dolu Y., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

David Families - 17/08/2018 AccorHotels certified review
« Quiet calm and relaxing stay. »

The hotel is in a beautiful location on the banks of the Nile with stunning views particularly at sunset. Pool and sports facilities were excellent including free access to squash, Gym, Sauna and Jacuzzi. Staff were always keen to help. Buffet food was very limited although we were visiting out of season with very few guests around. The kitchen staff were happy to cook extra food on request if there wasn't anything on the buffet that you wanted. Low guest numbers also meant the restaurant lacked atmosphere. The hotel is outside the centre of Luxor/Karnak so it is not possible to walk out independently(although Taxi was easy to book and reliable and inexpensive). I would recommend using the resident boat man Hagag for a trip on the Nile to Karnak / Luxor Temple. Much more expensive than a taxi but a lovely experience and he was great to talk to - very knowledgeable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear cecile D., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Ravishankar Friends - 15/08/2018 AccorHotels certified review
« Was very happy »

It was a pleasant experience overall. Though the restaurant staff could have been a bit more professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravishankar S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Anonymous Friends - 09/08/2018 AccorHotels certified review
« Calm luxury relax at huge pool »

Comfortable bed, clean room, not so good food, if you eat in restorant, but very tasty and good, if you order room service. Minus - difficult to find electrical plug in, even lamps are connected straight to wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Una P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Nadia Families - 14/07/2018 AccorHotels certified review
« Wonderful! Kind and Helpful Staff. »

The check-in was quick and the lady who represented "guest relations" helped us to plan our stay. The place is great!!! We will definitely rebook. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Vanessa &. M. Couples - 05/07/2018 AccorHotels certified review
« Excellent experience »

Everything from check-in to check-out was an enjoyable experience. We arrived a little before the time we were meant to check-in but the reception staff made and effort to have our room ready asap. The restaurant and bar staff were all amazing as well and they definitely made the stay very welcoming. The facilities look outstanding as well, we didn't get to try everything but it did look really good and the pool was great and fantastic views onto the Nile River. Over all we are extremely satisfied with our stay here because of the friendly staff and incredible facilities and recommend this hotel for anyone going to Luxor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa O., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Pat C. Solo - 01/06/2018 AccorHotels certified review
« Friendly staff and great atmosphere »

I have been coming to Mercure for many years and always enjoy the experience. Staff are friendly and attentive however it was a shame that the pool bar was only open 2 days, but in saying that bar staff working inside came out periodically to cater for our needs. I have made the Mercure my holiday destination because since my husband died I feel safe on my own there. The staff know me and look after me. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patriciaamy C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Colin P. Couples - 30/05/2018 AccorHotels certified review
« mr Colin P. »

extremely satisfied all staff and Chef pool guy and reception every one could not do any better service was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin P., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Mrs D. Friends - 30/05/2018 AccorHotels certified review
« Fabulous peaceful hotel :) »

A wonderful peaceful hotel :) Our stay was excellent in almost every way , The thing that let it down . was there was a lot of Eastern guests who arrived late ... They woke up early and woke us up too, They were very loud in the pool and garden from 6.30 am . At breakfast , there was no fruit , no yoghurt left for our breakfast . The person that we asked about this didn't seem too happy to have to go and get more from the kitchen . But the welcome tray and the towel art in the room were very nice touches . Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally D., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Mayer M. Business - 30/05/2018 AccorHotels certified review
« Extremely bad »

This was the worst stay for me in Mercure hotel.... How come in 55°C you turn off the Aircondition..... Tourist don't care if about the reason if it because of you try to save some money or it was electrical problem as they said.... If you can't provide good Aircondition .... Please shut down the hotel or at least tell the guests and the company

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mayer M., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Nat Families - 30/04/2018 AccorHotels certified review
« Good value & great service but property is tired. »

From was very spacious. Unfortunately the room with single beds smelt terrible - of cigarette smoke. Beds were comfortable. Food was nice but inconsistent. Ordered a club sandwich for lunch & dinner one day & both were completely different!! We gave the buffet breakfast a miss as it didn't look appealing however the Chinese put us off more! The smoking in the foyer gave me a headache. Staff were friendly ESPECIALLY Amer in the Moorish Cafe - please give him our feed back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Debra Couples - 29/04/2018 AccorHotels certified review
« Enjoyable stay »

A nice hotel with lovely grounds, in a beautiful location next to the nile. Good pool and was very nice. Unfortunately there were not many guests which made it a bit of a ghost town. A mixture of helpful staff but some were a little moody. Loved the decoration of the hotel; the temple theme in the restaurant, Carter’s bar and the rooms. However, the hotel is quite dated and needs new equipment, towels etc. Was very unhappy with the bathroom; it wasnt very clean due to residue around the bath and tiles. The bath had a crack in the bottom and there was a sharp bathmat in there, which when taken out was dirty underneath. Overall a nice stay, felt like an escape from the busy streets of karnak and great place to relax after a nile cruise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra ann F., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Kenny F. Families - 28/04/2018 AccorHotels certified review
« Great hotel »

Had a great stay you have some fantastic staff the food was great thanks to your chef hamad taha nothing to much trouble for him Mohammad in the sundowner bar made us some fantastic cocktails he made it a great place to sit a and enjoy the views of the nile we really enjoyed our visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth F., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Trevor J. N. Families - 19/04/2018 AccorHotels certified review
« A Hotel Staffed By Love »

The staff are the most caring and wonderful people I have ever met and nothing is too much trouble for them in the pursuit of excellence to ensure a wonderful holiday for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor John N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Trevor N. Friends - 19/04/2018 AccorHotels certified review
« Very good »

In April 2017 a group of 10 of us stayed at the Mercure Luxor hotel for 2 weeks. We had such a good time that a group of 16 of us returned to Luxor for 2 weeks in April 2018. We stayed at the Mercure Luxor hotel for the first 10 nights of our holiday. As returning guests we received a free upgrade to a suite. The room was spacious with a separate lounge, bedroom and bathroom. We had a large ground floor terrace looking on to the tranquil and pretty gardens. The room upgrade was a nice gesture and great start to our holiday. The hotel staff were genuinely happy to see us again and they couldn't do enough for us. We were treated like VIP's and this made our stay special. Particular thanks to Chef and Walid at the O'Nile restaurant, Ahmed at breakfast, Mohammed and Amer at the bars and Mohammed at the pool. In summary, the Mercure Luxor was very good and we will consider returning again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor Lee N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

Michael S. Couples - 10/04/2018 AccorHotels certified review
« Amazing Staff make the stay memorable »

Beautiful location . Amazing staff Good food Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

G A. Families - 09/04/2018 AccorHotels certified review
« Well appointed room, short on quality assurance »

We really liked the room assigned to our stay at your property, however the stay experience was not up to our expectation. Positives: (A) The rooms were quiet and well laid out, with a good view of the river. (B) They appeared to have all the necessary appliances except for an ironing board and a clothes iron. Negatives: (1) one of the rooms assigned to our stay (# 2048) was not clean enough and felt rather sandy to our feet (2) bathrooms in both rooms (#2047 and #2048) did not have functional showers (3) full pack of toiletries were not included in either room (4) the main entrance door and the bathroom door did not shut or lock in room 2048. (5) the hair dryer in room 2047 was not functional, and its mount was broken. (6) there were no clothes iron or ironing boards in either room. (7) we were told that the swimming pool would feature heated water as we wanted to swim in the morning. But the pool was not clean and the water was not heated when we reached the swimming pool. All said, I would definitely rethink staying at your property again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gajanan A., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hassan FAHMY General Manager Mercure Luxor Karnak

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