Hotel - The Sebel Xi Ning
The Sebel Hotel The Sebel Hotel

The Sebel Xi Ning

4.8/5 801 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0 - 0:00
    • Opening hours : Week-end 0 - 0:00
  • Snack & beverage machine

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Each apartment ranges from 40sqm to 120sqm and comes equipped with kitchen amenities.

  • 189 rooms
  • 96 non-smoking rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 801 reviews

Our guest reviews for The Sebel Xi Ning

100% genuine reviews from our guests

Find out more
Phoebe H. Couples - 27/12/2018 AccorHotels certified review
« Staff are very kind and helpful »

Thought the room was very spacious and well equipped. Huge thank you to the staff, they were beyond helpful. We fell sick on the day of check out and our train was to depart late at night. We requested for late checkout and the GM called back to say we are welcome to stay until we are ready to leave and asked whether we needed any medicine or doctor. I also left my iPad mini at checkout and received an email from Lynn the guest relations manager. She quickly arranged for the iPad to be sent and was extremely diligent about it. Can’t thank her enough and the entire team for helping us out on both ocassions. They really went beyond their expectation to make sure we were ok.

T. L. H. Families - 11/12/2018 AccorHotels certified review
« Wonderful stay. Staff were friendly. Good Service. Breakfast was not so good. »

My family and I enjoyed the big space in the room of the Service apartment. Enjoyed the swimming pool and the gym. But the breakfast was not so good, the food were cold especially the western food. Each food should have a steamer to make sure the food kept warm at all times. Holiday Inn has a very good breakfast.

张. Couples - 28/11/2018 AccorHotels certified review
« 入住体验 »

The check-in experience was very good and the room was upgraded for free. The room facilities were complete and room service was in place. The service was very fast and professional.

K. Z. A. Families - 19/11/2018 AccorHotels certified review
« Mr »

It was a pleseant stay. Cystal treat us very well with the detail guide and services.

Eying Friends - 11/11/2018 AccorHotels certified review
« One Night Stay Is Never Enough »

The room is very spacious and confortable. We had a warm welcome by Crystal upon arrival and bid farewell by her as well on the next day. As we had late train on the next day evening, Crystal helped us to store the luggage after checked out and offer us to have at rest and drink at Executive Club lounge. Breakfast is awesome. There is variety of choices and it is very delicious. There are a few shopping mall or shops around the hotel (within walking distance) which is very convenience.

K. Z. L. Friends - 10/11/2018 AccorHotels certified review
« Perfect place for busy travellers to rest »

We had a busy schedule for our trip. I only slept for 3-4 hours the day after long flight before checked in to your hotel. The Sebel provided a comfortable environment for us to have a good rest and familiar with high altitude. Besides, we can get all we want around The Sebel. It really located at a very convenient location. The staffs are very friendly too.

Helena Friends - 10/11/2018 AccorHotels certified review
« Exceed expectation »

I have booked 4 rooms at The Sebel for my group's transit to Tibet. Personally I had stayed a lot at Ritz Carlton, Hyatt as well as Hilton for business trip globally. Since The Sebel in the more remote part of China, I merely hoped for it to perform decently. However, my overall experience at Sebel Xining totally exceed my expectation! Most important, my guests were very happy and satisfied. The manager Crystal definitely put a personal touch and made our stay more memorable. From the exchange of emails to the last day of our stay, she works to ensure everything is in good order. Of course being selected as the guest of the day and hence a upgrade to a luxury suite was a pleasant surprise that we appreciate as well. To give a perspective of how satisfied I am, my stay at Sebel reminds me a lot of my many visits to the resorts in Maldives. If I must be critical, then I would recommend for the following to be improved: 1. provision of items in the guestrooms to be more consistent - as we rented serviced apartments with washing machine, we note that some rooms have washing powder and some do not have any washing agents. 2. Provision of oxygen bottle at all rooms. During my stay only the upgraded suites were given portable oxygen bottles. However AMS does not discriminate and hence it would be nice if the oxygen bottles were to be provided in all room. It probably cost only a little bit more than the toilettries set, but it would definitely give the guests a peace of mind and feel that they are being cared for. 3. Some staff at the breakfast buffet need to be properly trained - the Buffet is at the actual hotel. The spread is delicious and he layout is beautiful. The guests are definitely spoilt for choice. Personally I judge a buffet from its egg station, as the simplest ingredient is usually the one being overlooked and messed up. True enough, the omelet on that particular morning was dissappointing. Even if i were to persuade myself that a Chinese omelet was served, the taste and look were just barely passable. It was a very confused omelet. As mentioned, the layout of the Buffet is so beautiful and like most guests i can't help but spent too much time admiring at the decoration. Kudos to the designers. I would appreciate if the staff at the honey/toast station would just leave me alone when I was being amused by the real hive/honey for too long. The above comments are not impactful but may be nice to be informed.

Yen N. Friends - 10/11/2018 AccorHotels certified review
« Nice hotel for stay »

Thank you The Sebel Xining for selected us as guest of the day. We have stayed one night and the accompany from hotel were professional. The buffet breakfast was great and we were enjoyed stay in The Sebel Xining.

Felix Business - 26/10/2018 AccorHotels certified review
« just satisfied »

the hotel provide free oxygen can and fresh food. which confused me is that after daily clean the tissue holder will be moved back to living room from sleeping room. since i have stayed for a week, i have to take the tissue holder to sleeping room everyday. this is a little bit silly. after all, staying in Sebel is peefect choice.

Rachael Families - 20/10/2018 AccorHotels certified review
« Over the top excellent service and care »

Our family was warmly welcomed back to Sebel for our second visit (our first was a year ago). For both of our stays, we were cared for kindly and generously. I told our contact in advance that we were celebrating a family member’s birthday (and his first time to visit China) and they surprised us with a cake, notes and flower decorations on the bed, and even balloons for the kids. Thank you again for going above and beyond to make this such a memorable holiday. Other details: Even in our taxi to leave, the staff member was so thoughtful to make sure we were comfortable and gave us his phone number if there was a problem or concern with the driver not understanding us as foreigners. We also love the swimming pool with the safe wading pool as well as the kid corner at breakfast for our little ones to be able to play while we enjoy the delicious breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. It is great to know you have had your second outstanding stay with us, and I have shared your remarks & comments with our Team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Steve B. Friends - 08/10/2018 AccorHotels certified review
« Great location, decent breakfast, perfectly good hotel for your break. »

Same as last year - just what I came for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. Thank you for chosing our Service Apartment The Sebel for the second year in a row, during your trip to QinghHai ! It is always a pleasure to receive positive feedback. I will share your comments with our team. On the other hand, we have noted that the arrival expereince & the Brekfast service were not up to par, we will ensure to make the right corrections for delivering a perfect experience at all times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yijing Friends - 02/10/2018 AccorHotels certified review

The lady in reception who checked in for me is very efficiency and professional. Also the short hair good looking guy from concierge who showed me a warm welcom. He guided me to the room with my heavy luggage and introduced the hotel facilities for me at the same time.

Dan Families - 27/09/2018 AccorHotels certified review
« Great except for the fitness center... »

Almost everything was really nice. Nice room, great breakfast, friendly accommodating staff. The exception to this was the fitness center and pool. The staff in the fitness center seemed more interested in keeping things looking nice than in making it enjoyable to swim, play table tennis, or work out. At one point our family was playing at the pool with another family staying in the hotel. The “lifeguard” walked up to us holding out his phone with the words “Do not make any noise” on it. It put a damper on our night and we ended leaving the pool area. We just didn’t feel welcome there. It seems like there is a different corporate culture between the fitness center and the rest of the hotel. I hope they can improve this, it’s so nice to have such a nice welcoming place to get away for a few days, but the pool is a big part of this experience for our kids. Here’s hoping the pool staff can get in line with the rest of the hotel staff...

Daffy Couples - 23/09/2018 AccorHotels certified review
« Great room, terrible staff »

We enjoyed the amenities in the room. The staff spoke rather poor English and we're rather unhelpful. When we checked in, they tried to charge us a deposit sum that was three times higher than what it is supposed to be. When asked about the high sum, they kept changing the amount we have to pay untill we were told the right amount. When asked about buses to Kumbum Monastery, the reception gave us bus numbers that don't go there and some that don't even reach the hotel or the Monastery. The room service was overpriced and came out cold. Any service we needed we had to go to the next door Sofitel. The room was very nice, but we were dissapointed by the bad service and bad organization, which we didn't expect from such an expensive hotel.

Hq S. Families - 06/08/2018 AccorHotels certified review
« best position and best service »

The only problem is the information in system should be updated in time for different parts, otherwise they always give me a call several times for one thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apologize for the several call by our Ambassadors, regarding the issue that was not updated in the system, our Front Office Manager will conduct some training to his team for avoiding this to happen again. Our Food & Beverage team has been briefed in regards of the quality of our dining & the average breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Ych Families - 06/07/2018 AccorHotels certified review
« Better than soso »

So far, it was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is great to know that you have had a good overall experience ... I have well noted that the check-in experience was not up to your expectation, and our Front Office Manager has been briefed, for conducting training and assisting his team at all times. I hope that it did not affect too much the quality of your stay with us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Kiden W. Families - 06/06/2018 AccorHotels certified review
« Exceptional service quality »

Staffs within the property were extremely helpful and were not hesitant in going the extra miles to help us in solving our visa problem. Provided useful information and follow-ups to ensure that we can get our issues solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Pairaud

Riccardo Business - 05/06/2018 AccorHotels certified review
« The best hotel i never been »

The room was very big and more than enough for one or two person. The big size bed is very confortable. I love the living room with big sofa and linen room with washing machine very usefull for my dress. The main bathroom was perfect, also the presence of second small bathroom was very interesting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is great to know that you have much enjoyed the luxury of our apartment, from the bedroom to the living room and the very useful washing machine, together with Toiletries. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Christophe

Jingxi Z. Business - 03/06/2018 AccorHotels certified review
« VERY NICE ROOM AND FRIENDLY STAFF! »

It was a great stay. The room is nice and has everything. The staff was very nice as well, and overall probably worth more than what I paid for. : )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Morgan J. Couples - 02/06/2018 AccorHotels certified review
« Mr Morgan J. »

Great quality hotel with amazing staff. They upgraded our room and all the amenities were top notch. Amazing new Brazilian BBQ with Brazilian chef Luis; a really nice guy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the The Sebel Xi Ning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

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