Hotel - Mercure Palermo Excelsior City
Mercure Hotel Mercure Hotel

Mercure Palermo Excelsior City

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4.0/5 1,204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 57.60 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 18:30-22:30
    • Opening hours : Week-end 18:30-22:30

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms are decorated with luxury and comfort in mind, and in beautiful, warm tones that match the Art Nouveau style of the hotel. The large marble bathrooms have bidets and telephones.

  • 118 rooms
  • 114 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 434 reviews

Our guest reviews for Mercure Palermo Excelsior City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Friends - 13/05/2018
« easy »

stress free, well located for the bus and 24 hour supermarket

AccorHotels certified review
Maria C. G. Couples - 11/05/2018
« Comfortable hotel, in need of some renovation. »

The room was excellent, with plenty of space and very quiet, as we had asked. The personnel at the front desk were nice and helpful. We have dined there once and the good was very good, although the wine costed 4 times the price we saw later at one supermarket. Good neighborhood.

AccorHotels certified review
A N. Couples - 01/05/2018
« could not cancel our stay....staff was not accommodating in any way »

Well....we DID stay at this hotel's sister property two weeks earlier....we attempted to cancel our reservation as I became ill during our visit to Sicily and we had no interest in either driving or visiting downtown Palermo....so three days prior to our evening there we attempted to cancel...three times...without a response...finally upon reaching someone, all we got was corporate policy.....

AccorHotels certified review
Anonymous Couples - 26/04/2018
« Not expected, but really satisfied »

Hotel booked last minute , the choice was Mercure because the Mg Gallery was fully booked

AccorHotels certified review
Tom B. Families - 24/04/2018
« PERFECT! »

The staff at the hotel were very friendly, nothing was too much trouble. The room was spotless, the bed was comfortable and the tub in the bathroom was deep enough to soak away the miles we walked each day, the shower was amazing. Breakfast was a buffet and there was plenty to choose from. It was great value for money, an excellent hotel!

AccorHotels certified review
Rudi Business - 10/04/2018
« A perfect sat »

We called due to some traffic restrictions and the person answering the Phone, Mario, could not have been more helpful. The rooms are nice and spacious. The breakfast buffet is definetly worth booking. All in all a great value for the price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much!! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to strive for excellent quality services. Thank you again for sharing your positive experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Marchese

AccorHotels certified review
James P. G. Couples - 25/03/2018
« Beautiful older hotel in a great area »

Our room was terrific and had a beautiful balcony with a view of Via Roma. The hotel has a very slight feeling of faded glory -- but that very well describes what is wonderful about all of Palermo. It is nonetheless beautiful with a rich, enveloping sense of history. There are wonderful chandeliers throughout the hotel, and wide hallways and staircases. The staff was very friendly and very helpful. We felt that they cared that we had an enjoyable stay. For example, even though we were more than half an hour late for breakfast and everything had been put away, they brought out whatever we wanted from the kitchen. The included breakfast, by the way, was very good. The price for our stay was very reasonable, considering the quality of the hotel and its location. My only reservation would be about the restaurant. The surroundings are very nice, the waiters very pleasant, and I really liked the bar area, but the food left something to be desired. I would recommend dining out. To be clear, the breakfast, which is served in another area, is very good. I would highly recommend that you stay at the Excelsior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City and we are very happy indeed. It is always a pleasure to receive positive feedback as it serves as an encouragement to all of our staff to continuously improve the quality of our services. Thank you for pointing our your opinion about our restaurant as well. We hope your next visit will be as pleasant as the previous one. Sincerely, F.Marchese

AccorHotels certified review
Chico G. Couples - 19/03/2018
« Good, not great »

Accommodation very satisfactory. Breakfast not great. Ambience very relaxed and laid back. The front desk is more geared for travel groups rather than individual travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City. Please rest assured that I will share your feedback with our team as it will serve as an encouragement to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be great rather than good. Sincerely, F.Marchese

AccorHotels certified review
Anonymous Business - 12/03/2018

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much! We are so looking forward to welcome you again. Sincerely F.Marchese

TripAdvisor review
Solo travel - 07/03/2018
« Nicely located hotel with great staff »

The Excelsior is located about 1km north of the old city gate, the road into the city being flat and containing a number of top brand stores (Hermes, etc) to divert your attention (if that's your sort of thing) as you walk in . My room and bathroom were both very comfortable and of very good size. I was directly over reception, albeit two floors up, so unavoidably, there was therefore a little noise at night from traffic passing the front door. The only other issue I encountered was a shortage of hot water in the early evenings, just when wanting to freshen-up. But to counter that, all the staff were excellent, from the moment I first checked-in right the way through to granting my request for a delayed check-out (my flight home was in the evening). By delaying my check-out, the hotel effectively allowed me to have another day in Palermo; this was a great bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your beautiful experience at the Mercure Palermo Excelsior City. We are so glad that the time you spent with us was agreable and our position strategic for your plans. We hope to welcome you again in the future. Sincerely F.Marchese

AccorHotels certified review
Vaci Couples - 20/02/2018
« Pleasant experience »

Comfortable and clean with friendly staff. A large bedroom with good sized washroom with a bath and a shower. Unable to control temperature which was too warm, did not open window as there was noisy traffic on the main road. The overall feel was that once a palatial home it had now been superficially done up with curtains hiding the aging windows and shutters. I would be happy to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that they will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your beautiful experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Marchese

AccorHotels certified review
Isabel Solo - 18/01/2018
« Excellent location »

Adorable

AccorHotels certified review
Shirley W. Couples - 30/12/2017
« Mrs Shrley W. »

Excellent all round. Only problem was finding the hotel afer a delayed flight at 2 am!

AccorHotels certified review
Tejhunjan Couples - 15/11/2017
« Enjoyable stay in good accommodation and excellent location »

The deluxe room was spacious Breakfast was just right. View from balcony excellent, Bar and dining staff friendly and helpfulness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tejinder Hunjan, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filippo Marchese Executive Assistant Manager

TripAdvisor review
Couples - 12/11/2017
« A Grand Old World Hotel »

We stayed at Mercure Palermo Excelsior on two occasions - before and after a cruise. The first stay was a late arrival over night and away the next morning. Unfortunately the kitchen was closed when we arrived at 11:00PM and we had to request some nibbles at the bar to accompany our welcome drink. The breakfast was quite pleasant and obviously had a significant slant towards mediterranean cuisine; quite good, although the coffee provided was more like American coffee from a hot container. I had been dreaming of a brilliant Italian coffee made by a barista; but it didn't materialise! As Accor Plus members we had a brilliant large corner room that had all the quality of a great traditional hotel; beautiful wooden panels and a magnificent marble bathroom - very old world but beautifully maintained. Our second stay we had an upgrade to another corner room but this time a very nice suite; again magnificent bathroom and wooden paneling throughout. We had the opportunity to dine in the restaurant in the afternoon and enjoyed a casual burger; then in the evening had a more substantial evening dinner with an appetiser and main course. The dishes were excellent - however far larger serves than we had expected. The restaurant manager seemed concerned that we hadn't eaten all of our food. We tried to explain that we were not able to eat so larger potions. We were unable to have breakfast in the morning due to our flights and the distance from the airport to town. All in all we enjoyed the stay; welcomed the upgrade and really enjoyed the food and the front counter staff as well as our room upgrade. The manager of the restaurant was absolutely excellent - however we found the water a little abrupt and disinterested. A great stay in a beautiful old world Italian hotel.

AccorHotels certified review
Betri Families - 30/10/2017
« good »

Frienly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHANE BETRISEY, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filippo Marchese Executive Assistant Manager

AccorHotels certified review
Chrispylondon Couples - 24/10/2017
« Grand hotel which has seen better days »

Very well located in a relatively quiet area of the city centre. Pleasant staff. Good food in the restaurant but service at dinner was extremely slow. A fine building but maintenance has been neglected: wall coverings peeling in places, and the drawers in our wardrobe were not sliding on arrival and the wardrobe doors could not be closed. This was fixed a few hours later but only after a reminder. Traffic fumes a problem .However the room was large and pleasantly furnished. The bathroom was at least twice the size of those in modern Accor hotels! One of the reception staff negotiated a fair fixed price for a taxi to the station, when I told her we had been seriously over charged on our journey from the station to the hotel.

AccorHotels certified review
Lawrence L. Couples - 10/10/2017
« Great location, lovely room an friendly staff »

Enjoyed stay. Approx 20 mins walk from old town but a very pleasant walk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr LEVY, We very much appreciate your comments regarding your stay at the Mercure Palermo Excelsior City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filippo Marchese Executive Assistant Manager

AccorHotels certified review
Antony P. Business - 02/10/2017
« Mr »

My stay was great!

AccorHotels certified review
Matthew M. Families - 28/09/2017
« Great, comfortable and in a convenient location. »

Comfortable room with a roomy bathroom and good strong shower. Good restaurant and wonderful breakfast room and breakfast. Elegant waiters in white.

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