Hotel - Mercure Palermo Excelsior City
Mercure Hotel Mercure Hotel

Mercure Palermo Excelsior City

4.0/5 1,277 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 0  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Private beach
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 18:30-22:30
    • Opening hours : Week-end 18:30-22:30

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms are decorated with luxury and comfort in mind, and in beautiful, warm tones that match the Art Nouveau style of the hotel. The large marble bathrooms have bidets and telephones.

  • 118 rooms
  • 114 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 524 reviews

Our guest reviews for Mercure Palermo Excelsior City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,277 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Galia N. Couples - 26/10/2018 AccorHotels certified review
« Everything was ok »

No problems

Diane Couples - 26/10/2018 AccorHotels certified review
« warm and welcoming stay »

This was our first time at the hotel, and in Palermo, and we found the staff overall to be quite helpful and friendly. At check-in, the room we were originally supposed to have was not yet ready, so the woman handling our reservation quickly switched us to another room, so that we wouldn't have to wait. The room was spacious and comfortable. Our one complaint: the mattress was hard. Newer, softer mattresses and pillows would be of great benefit. In some other reviews I've seen, I noticed guests complained about street noise. We didn't hear much, even being just one floor up from the street. In fact, the hotel was quieter than ones I've stayed at in New York.

Solo travel - 18/10/2018 TripAdvisor review
« Excellent hotel »

Excellent hotel at extremely good location with easy access to transport (airport & local). Superb staff, which is the most admirable feature of hotel. Very little to criticise other than problems with card activated room access

Janette Couples - 09/10/2018 AccorHotels certified review
« Loved up to expectations »

Good location. All staff very warm and welcoming and helpful

Michaelle Couples - 29/09/2018 AccorHotels certified review
« wonderful, I would recommend this hotel »

the only thing I would change is the T>V, we had issues with it, other than that it was a great experience

Gl Couples - 16/09/2018 AccorHotels certified review
« Great Location »

Upgraded to a better room, early checkin, good hotel

Sea66 Couples - 11/09/2018 AccorHotels certified review
« Short break »

A good stay in Palermo. The hotel was in a good location with friendly staff. On street parking only. The room was very comfortable and clean. The hotel was dated and tired and would benefit from a refurbishment. A good selection at breakfast but the cooked breakfast was cold and the scrambled eggs were not well cooked. Fresh oranges were available to squeeze but the machine was impossible to use.

Tim Families - 17/08/2018 AccorHotels certified review
« Beautiful place to stay »

Very friendly and helpful in a beautiful building

Thomas D. Friends - 07/08/2018 AccorHotels certified review
« Staying at an old hotel that has seen better days »

Hotel needs updating. My room had a smell associated with the drainage system in the bathroom. The air-conditioning was only adequate. The staff were very helpful. The bar on ground floor was charmimg.

Rob B. Couples - 02/08/2018 AccorHotels certified review
« Satisfied »

Reception staff were welcoming and attentive. The room was very spacious and clean. Given the overall size of our room. , it was disappointing to have the shower over the bath - there should be room for a separate shower. Breakfast was good, with lots of choices.

Couples - 19/07/2018 TripAdvisor review
« A very bad experience »

One of the worst hotel experience in my life. They try to cancel my reservation and only ghe help of a nice receptionist in Mercure Siracusa prevent it to happen. At the hotel request I send an email to confirm the reservation and they even didn’t reply. When I arrive, they try to stop me parking without asking If we were clients. They give us a room worse that the one we booked. When we comply they said that will analize what happened but we get no answer in two days. The internet worked very bad.... A disastrous hotel, I don’t understans which is the interest of Mercure, and Accor, to be associated with such an hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear oliverfontanet we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Filippo M.

Anonymous Families - 18/07/2018 AccorHotels certified review
« disappointing »

Last night of a fortnight travelling in Sicily (not the first time in Sicily). We arrived to see the Santa Rosalia procession but were told by the 2 members of staff at check-in that Santa Rosalia procession was held the night before (14th). This was not true. Second disappointment: it was 35C outside and the a/c in the room only blew hot air. How many members of staff were involved in preparing the room? Did none of them notice the heat? We had to move room at midnight...

J M. A. Families - 06/07/2018 AccorHotels certified review
« satisfied »

Reception good. Bedroom good. excellent Bar . Breakfast staff disappointing -tolerated the guests just!

Mary C. S. Families - 01/07/2018 AccorHotels certified review
« Overall a good experience »

hotel staff are very helpful. breakfast is good. carpets could use a cleaning. taxi stand across the street is very convenient.

Gareth L. Solo - 27/05/2018 AccorHotels certified review
« Excellent Hotel, highly recommended »

stayed in the hotel for 8 nights- the location could not be better, 40 minutes from the airport and a short 10 minute walk into the historic heart of Palermo- the staff are friendly and highly attentive to your needs, with the standard of the room and breakfast most excellent also, highly recommended.

Tugce A. Couples - 15/05/2018 AccorHotels certified review
« Very old infrastructure »

The worst Accor Hotel Group hotel I stayed in. Very old. The carpet smells. Also the bathroom stinks because of high humidity.

Anonymous Friends - 13/05/2018 AccorHotels certified review
« easy »

stress free, well located for the bus and 24 hour supermarket

Maria C. G. Couples - 11/05/2018 AccorHotels certified review
« Comfortable hotel, in need of some renovation. »

The room was excellent, with plenty of space and very quiet, as we had asked. The personnel at the front desk were nice and helpful. We have dined there once and the good was very good, although the wine costed 4 times the price we saw later at one supermarket. Good neighborhood.

A N. Couples - 01/05/2018 AccorHotels certified review
« could not cancel our stay....staff was not accommodating in any way »

Well....we DID stay at this hotel's sister property two weeks earlier....we attempted to cancel our reservation as I became ill during our visit to Sicily and we had no interest in either driving or visiting downtown Palermo....so three days prior to our evening there we attempted to cancel...three times...without a response...finally upon reaching someone, all we got was corporate policy.....

Anonymous Couples - 26/04/2018 AccorHotels certified review
« Not expected, but really satisfied »

Hotel booked last minute , the choice was Mercure because the Mg Gallery was fully booked

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