Hotel - Mercure Palermo Excelsior City
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Mercure Hotel

Mercure Palermo Excelsior City

Via Marchese Ugo 3 
90141  PALERMO
ITALY

1,109 reviews
TripAdvisor Rating Based on 1,109 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Fitness centre
  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 18:30-22:30
    • Opening hours : Week-end 18:30-22:30

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms are decorated with luxury and comfort in mind, and in beautiful, warm tones that match the Art Nouveau style of the hotel. The large marble bathrooms have bidets and telephones.

  • 118 rooms
  • 114 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 328 reviews

Our guest reviews for Mercure Palermo Excelsior City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,109 reviews
AccorHotels certified review
Debbie Solo - 24/07/2017
« I had a lovely time staying at the Mercure Palermo Excelsior Hotel. »

The hotel was very nice, clean and the staff was friendly. Nice breakfast. A 10 minute walk to the Al Politeama Multisala.

AccorHotels certified review
Nikos&kate Couples - 21/07/2017
« surprises in palermo excelsior »

My husband and I stayed in Palermo Excelsior from 12-14 July 2017 (2 nights). On arrival, Ada,one of the front desk employees, asked for our credit card number-although the room had been prepaid for- saying that she needed it as a guarantee for the "extras"(?!). First time we were treated like potential fridge bandits -and we do travel a lot! Then she informed us that we had misunderstood the "Parking is available on site" as advertised on Booking.com and that in fact Parking was like two to three blocks away.We were given a deluxe room on the third floor with skylights only -no windows to open,no view- and air-condition.The bed was big and comfortable. The bathroom also very comfortable and well provided with toiletries - BUT! inside the shower cabin there were black mould stains all around the bottom and scale (salts and dirt) around the hinges and glass door. It was getting late and we went to bed; under the queen bed cover there were two light duvets-one for each mattress.One of them was quite clean; the other looked as if somebody had spilled coffee or other yellowish liquid everywhere on it in big and small stains. Disgusted we put it on the sofa and next morning we called for the housekeeping manager who was unavailable and therefore the general manager visited the room and --to his credit- acted promptly and put things right.He was kind enough to compensate for with mineral water and a fruits platter, though in other hotels this is considered more like a welcome gesture than a compensation gift.Apart from this mess, breakfast was very good, the location is excellent and the hotel elegant and stylish.We would recommend it.

AccorHotels certified review
Johan Families - 14/07/2017
« Very Nice stay »

Nice, good service, everything was working and The breakfast was good.

AccorHotels certified review
Songe M. Families - 08/07/2017
« Unclean bathroom and bad breakfast »

Unclean bathroom, old used and unclean materials for the bathroom, dirty spots everywhere. And everytime I had to have my breakfast it was like a punishment : uncooked eggs, scrambled eggs in porridge, overcooked pastries, poor choices of real juices, flies over the fruits ...and u claim to be a 4 stars hotel...I appreciated that the staff tried to please us (they asked me to have other eggs but still looked like porridge to me. They Also changed the material in the bathroom one day before I leave). I always chose Accorhotels for their reputation but I am more than disappointed. Last Time I went to an Ibis hotel it was 100 Times better. I thought a discount would have been offered but they didn t offer me one.

AccorHotels certified review
D P. Couples - 28/06/2017
« Excellent stay, good location, reasonably priced »

Reception staff excellent, breakfast excellent, room quality excellent!

AccorHotels certified review
Scott P. J. Solo - 26/06/2017
« Great hotel, but breakfast service was very poor »

I really enjoyed the stay, and was pleased with the room and the front desk staff were excellent. However, the breakfast service was very disorganised. Items such as boiled eggs were never monitored for replenishment, and the size of the glasses was too small for the fruit juice, which was not labelled. The waiting staff had no idea of manners e.g. putting dirty plates on the table I was eating on whilst they were preparing another table, generally seemed quite frantic. The lady at the entrance to the breakfast room was an exception though, she was always very friendly.

AccorHotels certified review
Anonymous Families - 25/06/2017
« Okay, my room faced an interior area. It was extremely noisy! Did NOT get a good night's sleep. I even used ear plugs to try to block out the noise; earplugs helped but not entirely! »

Marco and Carmen at the front desk were helpful and pleasant!

AccorHotels certified review
Alex Couples - 04/06/2017
« Perfect »

Perfect

AccorHotels certified review
Jean H. Couples - 03/06/2017
« The hotel was well located and provided all we needed. »

We spent one night here, had a lovely room overlooking the garden enjoyed a very good breakfast and were able to get to the airport for our flight very easily.

AccorHotels certified review
Kevin Couples - 29/05/2017
« City break in Palermo »

Nice hotel near the English Garden and convenient for the tram into town. Staff helpful and friendly. Hotel is slightly in need of some expenditure to modernise it though, but still comfortable

AccorHotels certified review
Giovanna D. Couples - 27/05/2017
« Good but could have been better »

Our stay was very enjoyable and the location was good and easily accessible. The hotel was grand and pleasant but could do with some improvements. Our room was one of those in a wing where the windows are a series of four skylights that could only be opened and closed all at once; they also had Velux curtains that could only be closed four at a time as well. Despite being on the quiet side of the hotel we found we could still hear quite a lot of the traffic from the nearby main road and that the fumes came in once the traffic got heavier at breakfast time. Breakfast was a disappointment. It was varied but not of great quality and the scrambled eggs appeared to be made from powdered egg. There was hardly any brown bread or any healthier options for someone who didn't want a sweet breakfast. The staff at the front desk were charming and helpful and gave us good advice.

AccorHotels certified review
Philip R. Couples - 23/05/2017
« Great traditional hotel, lovely room, friendly and helpful staff, convenient location. »

Convenient location a an Airport Shuttle stop 10 minutes walk from the central area of Palermo, or next to a bus stop if one wants to walk. Wonderfully decorated public rooms that hit you as soon as you walk in, this continues in well equipped rooms. Great breakfast, bacon, eggs etc., cold meats and cheese, fruit, cakes, cereals. Staff in all areas of the hotel could not be more friendly, helpful and efficient. Overall great experience!.

TripAdvisor review
Couples - 23/05/2017
« Great Hotel, location, staff, service »

Great location. 10 minutes walk from centre of Palermo and conveniently at a stop for the Airport Shuttle. Great décor in public rooms and well appointed bedrooms. Wonderful breakfast buffet, Bacon and eggs etc., cold meats and cheese, cereals, cakes, fruit. Staff friendly and efficient, one receptionist in particular going out of her way to assist. Great Traditional Hotel.

AccorHotels certified review
Valentyn Couples - 15/05/2017
« Worst Mercure ever »

Nice looking hotel in the beautiful city with the worst personnel possible.

AccorHotels certified review
Keith G. Couples - 11/05/2017

No control of room temperature as advertised. Fan when on low was too breezy and only cold air. Not good at all. When fan off, room got too stuffy. You need to have temperature control in each room. I complained but nothing could be done.

AccorHotels certified review
Anonymous Friends - 05/05/2017

it was great

AccorHotels certified review
Anonymous Solo - 25/04/2017

All was good and the breakfast room must be the largest and most beautiful I have ever seen - not to mention the Murano chandeliers. My room was facing a small internal light well: OK for one night only (my stay) but for longer stays not suitable.

AccorHotels certified review
Anonymous Couples - 19/04/2017

Good Location in grand neighborhood, friendly and helpful staff, great breakfast!

AccorHotels certified review
Anonymous Families - 17/04/2017

I have stayed here before and enjoyed the stay. The lobby staff were pleasant however they weren't always at the desk nor were the bell hops. Other similar hotels have the lobby staff present at all times. The hotel is quite beautiful yet the room does need upgrading. I stayed at a Mercure in Siracusa this past week and it was super modern with a contemporary appearance. I'm not suggesting that the Palermo lose its charm but definitely suggest new carpet and furniture. lastly, the satellite TV barely showed more than one channel most of the time.

AccorHotels certified review
Anonymous Families - 13/02/2017

Positiva

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