Hotel - Mercure Palermo Excelsior City
Mercure Hotel Mercure Hotel

Mercure Palermo Excelsior City

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4.0/5 1,161 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 64.00 EUR Non member rate
From 57.60 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 18:30-22:30
    • Opening hours : Week-end 18:30-22:30

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms are decorated with luxury and comfort in mind, and in beautiful, warm tones that match the Art Nouveau style of the hotel. The large marble bathrooms have bidets and telephones.

  • 118 rooms
  • 114 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 377 reviews

Our guest reviews for Mercure Palermo Excelsior City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,161 reviews
AccorHotels certified review
Tejhunjan Couples - 15/11/2017
« Enjoyable stay in good accommodation and excellent location »

The deluxe room was spacious Breakfast was just right. View from balcony excellent, Bar and dining staff friendly and helpfulness

TripAdvisor review
Couples - 12/11/2017
« A Grand Old World Hotel »

We stayed at Mercure Palermo Excelsior on two occasions - before and after a cruise. The first stay was a late arrival over night and away the next morning. Unfortunately the kitchen was closed when we arrived at 11:00PM and we had to request some nibbles at the bar to accompany our welcome drink. The breakfast was quite pleasant and obviously had a significant slant towards mediterranean cuisine; quite good, although the coffee provided was more like American coffee from a hot container. I had been dreaming of a brilliant Italian coffee made by a barista; but it didn't materialise! As Accor Plus members we had a brilliant large corner room that had all the quality of a great traditional hotel; beautiful wooden panels and a magnificent marble bathroom - very old world but beautifully maintained. Our second stay we had an upgrade to another corner room but this time a very nice suite; again magnificent bathroom and wooden paneling throughout. We had the opportunity to dine in the restaurant in the afternoon and enjoyed a casual burger; then in the evening had a more substantial evening dinner with an appetiser and main course. The dishes were excellent - however far larger serves than we had expected. The restaurant manager seemed concerned that we hadn't eaten all of our food. We tried to explain that we were not able to eat so larger potions. We were unable to have breakfast in the morning due to our flights and the distance from the airport to town. All in all we enjoyed the stay; welcomed the upgrade and really enjoyed the food and the front counter staff as well as our room upgrade. The manager of the restaurant was absolutely excellent - however we found the water a little abrupt and disinterested. A great stay in a beautiful old world Italian hotel.

AccorHotels certified review
Betri Families - 30/10/2017
« good »

Frienly staff

AccorHotels certified review
Chrispylondon Couples - 24/10/2017
« Grand hotel which has seen better days »

Very well located in a relatively quiet area of the city centre. Pleasant staff. Good food in the restaurant but service at dinner was extremely slow. A fine building but maintenance has been neglected: wall coverings peeling in places, and the drawers in our wardrobe were not sliding on arrival and the wardrobe doors could not be closed. This was fixed a few hours later but only after a reminder. Traffic fumes a problem .However the room was large and pleasantly furnished. The bathroom was at least twice the size of those in modern Accor hotels! One of the reception staff negotiated a fair fixed price for a taxi to the station, when I told her we had been seriously over charged on our journey from the station to the hotel.

AccorHotels certified review
Lawrence L. Couples - 10/10/2017
« Great location, lovely room an friendly staff »

Enjoyed stay. Approx 20 mins walk from old town but a very pleasant walk

AccorHotels certified review
Antony P. Business - 02/10/2017
« Mr »

My stay was great!

AccorHotels certified review
Matthew M. Families - 28/09/2017
« Great, comfortable and in a convenient location. »

Comfortable room with a roomy bathroom and good strong shower. Good restaurant and wonderful breakfast room and breakfast. Elegant waiters in white.

TripAdvisor review
gmt1946 Couples - 24/09/2017
« Excellent choice! »

We were very pleased with the hotel and it's location, and the staff were excellent. Downstairs areas looked a little tired but the room we had was very nice and a good size (room 334). We were made very welcome, and the staff gave us good,advice. The garaging facilty at 25€ for a large car was reasonable and very efficient.

AccorHotels certified review
Gareth T. Couples - 22/09/2017
« A very good place to stay »

Excellent staff, very good hotel.

AccorHotels certified review
Adrian C. Couples - 20/09/2017
« Mediocre at best. »

Rather disappointing, a hotel in need of some tlc, nowhere to sit & relax in the evening. Breakfast was mediocre. Staff, other than reception didn't interact with guests unless asked a direct question. Bar manager publicly tutted about the measure of alcohol served in front of me the customer. Not the sort of place to encourage a return visit.

AccorHotels certified review
Pierre Couples - 08/09/2017
« very good! »

Very good experience, good service and very good feeling with bar/lounge staff (Bravo Salvatore!!!)

AccorHotels certified review
Peter Couples - 07/09/2017

Lovely hotel close to buses and a few restaurants close by.possible to stroll to centre approximately 15min .rooms are ok and staff friendly,

AccorHotels certified review
Raymond J. Solo - 25/08/2017
« VERY GOOD HOTEL WITH EXCELLENT SERVICE AND HELPFULL STAFF. »

I HAVE HAD A VERY GOOD STAY IN THE HOTEL AND WAS VERY HAPPY ABOUT THE SERVICE, FOOD AND STAFF. THE HOTEL MERCURE PALERMO EXCELSIOR CITY HAS ALSO A GOOD LOCATION. IT IS VERY EASY TO REACH THE RAILWAY STATION AND MONDELLO BEACH BY BUS, IT TAKES ONLY 20 MINUTES BY BUS TO MONDELLO BEACH WHERE THE PEOPLE HAVE MANY POSSIBILITIES TO SWIM AND TO MAKE OTHER KINDS OF WATER SPORTS. AND THE HOTELGUESTS CAN TAKE EVERY HALF HOUR A SHUTTLE BUS (FROM 04:15 AM TO 11:15 PM) FROM PALERMO CITY TO PAERMO AIRPORT WHO STOPS DIRECTLY AT THE OTHER SIDE OF THE HOTEL IN THE LIBERTY STREET. THE HOTEL MERCURE PALERMO EXCELSIOR CITY IS RECOMMANDED VERY GOOD FOR PEOPLE WHO TRAVELS BY FLIGHT OR BY TRAIN.

AccorHotels certified review
Debbie Solo - 24/07/2017
« I had a lovely time staying at the Mercure Palermo Excelsior Hotel. »

The hotel was very nice, clean and the staff was friendly. Nice breakfast. A 10 minute walk to the Al Politeama Multisala.

AccorHotels certified review
Nikos&kate Couples - 21/07/2017
« surprises in palermo excelsior »

My husband and I stayed in Palermo Excelsior from 12-14 July 2017 (2 nights). On arrival, Ada,one of the front desk employees, asked for our credit card number-although the room had been prepaid for- saying that she needed it as a guarantee for the "extras"(?!). First time we were treated like potential fridge bandits -and we do travel a lot! Then she informed us that we had misunderstood the "Parking is available on site" as advertised on Booking.com and that in fact Parking was like two to three blocks away.We were given a deluxe room on the third floor with skylights only -no windows to open,no view- and air-condition.The bed was big and comfortable. The bathroom also very comfortable and well provided with toiletries - BUT! inside the shower cabin there were black mould stains all around the bottom and scale (salts and dirt) around the hinges and glass door. It was getting late and we went to bed; under the queen bed cover there were two light duvets-one for each mattress.One of them was quite clean; the other looked as if somebody had spilled coffee or other yellowish liquid everywhere on it in big and small stains. Disgusted we put it on the sofa and next morning we called for the housekeeping manager who was unavailable and therefore the general manager visited the room and --to his credit- acted promptly and put things right.He was kind enough to compensate for with mineral water and a fruits platter, though in other hotels this is considered more like a welcome gesture than a compensation gift.Apart from this mess, breakfast was very good, the location is excellent and the hotel elegant and stylish.We would recommend it.

AccorHotels certified review
Johan Families - 14/07/2017
« Very Nice stay »

Nice, good service, everything was working and The breakfast was good.

AccorHotels certified review
S. M. Families - 08/07/2017
« Unclean bathroom and bad breakfast »

Unclean bathroom, old used and unclean materials for the bathroom, dirty spots everywhere. And everytime I had to have my breakfast it was like a punishment : uncooked eggs, scrambled eggs in porridge, overcooked pastries, poor choices of real juices, flies over the fruits ...and u claim to be a 4 stars hotel...I appreciated that the staff tried to please us (they asked me to have other eggs but still looked like porridge to me. They Also changed the material in the bathroom one day before I leave). I always chose Accorhotels for their reputation but I am more than disappointed. Last Time I went to an Ibis hotel it was 100 Times better. I thought a discount would have been offered but they didn t offer me one.

AccorHotels certified review
D P. Couples - 28/06/2017
« Excellent stay, good location, reasonably priced »

Reception staff excellent, breakfast excellent, room quality excellent!

AccorHotels certified review
Scott P. J. Solo - 26/06/2017
« Great hotel, but breakfast service was very poor »

I really enjoyed the stay, and was pleased with the room and the front desk staff were excellent. However, the breakfast service was very disorganised. Items such as boiled eggs were never monitored for replenishment, and the size of the glasses was too small for the fruit juice, which was not labelled. The waiting staff had no idea of manners e.g. putting dirty plates on the table I was eating on whilst they were preparing another table, generally seemed quite frantic. The lady at the entrance to the breakfast room was an exception though, she was always very friendly.

AccorHotels certified review
Anonymous Families - 25/06/2017
« Okay, my room faced an interior area. It was extremely noisy! Did NOT get a good night's sleep. I even used ear plugs to try to block out the noise; earplugs helped but not entirely! »

Marco and Carmen at the front desk were helpful and pleasant!

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