Hotel - Mercure Catania Excelsior
Mercure Hotel Mercure Hotel

Mercure Catania Excelsior

3.5/5 1,074 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 67.00 EUR Non member rate
From 60.30 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Sauna (Nearby)
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

  • 176 rooms
  • 113 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 608 reviews

Our guest reviews for Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,074 reviews
Graham P. Friends - 09/10/2018 AccorHotels certified review
« Elegant Faded Glory »

Always my favourite Catania hotel. Yes the lights are wonky and the wallpaper peeling but its a great location and the staff are friendly. It would be nice to have new bathrooms but overall a great place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham p., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Anonymous Couples - 07/10/2018 AccorHotels certified review
« A good hotel with very helpful staff. »

We enjoyed our stay. The location was convenient. The room was well equipped. The elevators were a little slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John E., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Concetto A. Business - 28/09/2018 AccorHotels certified review
« Ok, but I expected better. »

Good points: The reception staff and cleaning ladies were very professional and courteous. The hotel lobby, bar and restaurant are splendid. Points for improvement: Please change the carpet in Room 442: it is grubby, worn out and spotty. Please fix the shower tap, which drips constantly. I made the grave mistake of asking for an Americano Decaffeinato at collazione in the morning and was given hot water and instant coffee in a sachet! I ordered Cappuccino Decaffeinato on the remaining days, and this was fine.

Chertesy C. Couples - 21/09/2018 AccorHotels certified review
« good infrastructure needs renovation »

Good staff and breakfast was good . Rooms need attention as many bugs coming through gaps in windows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Cary M. Couples - 17/09/2018 AccorHotels certified review
« Good location »

Short stay - only 2 nights but the room was as expected. Breakfast service was poor and the availability of some foods was unsatisfactory. Hot foods were not replenished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary C., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Oscar Solo - 12/09/2018 AccorHotels certified review
« Very good »

Good location, spacious room with wonderful view on Etna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilhelmus Maria V., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Anonymous Families - 11/09/2018 AccorHotels certified review
« Fine. »

Everything was fine. Only the furniture and the walls in the room were a bit old...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth v., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Mikhail G. Friends - 09/09/2018 AccorHotels certified review
« Worse than before »

This was my second time at the hotel and I was not happy with my stay this time. At around 9 pm a neighbour was banging on the door which connected our suite with the neighbour's room apparently because he or she felt that there was a noise coming out of our room. We were just talking but because of the connecting door this might have disturbed them. Then a call came from the reception asking me to lower the sound of the TV because a "flight attendant next door had an early flight to catch". So we had to move to the bedroom to watch TV and talk. The fact that I could not talk normally, watch TV and use one of the rooms I paid for at 9-10 pm was very disappointing. Why would you put a flight attendant in a room which might have a problem with noise because of the connecting door ? Also, the breakfast is very poor and service is bad. Overall, the hotel seems to be outdated and badly serviced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael G., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I don't know if the neighbour was rude but the front office anytime try to solve problems and not create trouble. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli General Manager

Mariana C. Couples - 20/08/2018 AccorHotels certified review
« very disappointed old degradated room with a good breakfast »

The room was in very poor condition which is a big let down for a 4 star hotel. The bedroom carpet had stains and near the bathroom moisture. The hot tub curtain did not prevent the water from spilling out, the bidet was pouring, the tap of the washbasin made a terrible noise. The window curtain was torn. Not worth the € 86 a night! Biggest disappointment! I have pictures of the room to show the state of degradation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariana C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Francesco Caselli General Manager

T. T. C. P. Families - 20/08/2018 AccorHotels certified review
« a bit old »

breakfast good, staff nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ting Chiu T., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli General Manager

Rosario P. Solo - 13/08/2018 AccorHotels certified review

Comfortable and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosario P., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Vitezslav Couples - 07/08/2018 AccorHotels certified review
« Nice hotel but old rooms »

The hotel is very nice, it looks really majesty and luxiourus, it met the expectations about Mercure chain. But it is visible that the hotel was former 5 star but need to be reconstructed again. The rooms are very old (especially carpet) but still pretty nice and comfortable. I would appreciate 24 hours snack bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vitezslav T., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Anonymous Couples - 01/07/2018 AccorHotels certified review
« Location and the room were very good. »

Your staff were very good in their job, helpful and so kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hale K., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Lan D. Families - 05/06/2018 AccorHotels certified review
« Good experience »

A nice stay, efficient staff, good upgrade that we got as a gold member. However, I had a small disappointment. I forgot my wallet at the lounge bar on May 25 and only noticed it the next morning when I need my passport. I remember exactly the place i put it in the bar so I went down, checked with reception and someone found it, they gave it back to me. I opened, all things were there except 150 USD missing (100$ and 50 $ notes) . It was obviously my mistake but I think the staff could handle it more professionally such as calling me down when they found it (they have my passport in the wallet and knew which room I was) instead of leaving it until the next morning when I checked. And as a business hotel, I expect not to loose $, even though I felt blessed I got my passport back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAN HUONG THI D., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Catania Excelsior

Tommy Families - 30/05/2018 AccorHotels certified review
« Very nice hotel and staff very friendly. »

Stayed 2 nights and everything was very pleasant. Room very clean and staff were very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maher T., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Couples - 16/05/2018 TripAdvisor review
« Classy Hotel Excelsior in Catania »

Excelsior must be one of the very best hotels in Catania. Stylish building, with my gold card in Accor we had an upgrade to a very nice room. Location is ok, close to the centre. Good bus connection with airport.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli General Manager Mercure Excelsior Catania

A V. Couples - 07/05/2018 AccorHotels certified review
« Great location & Efficient Service »

I stayed at the hotel with my wife for 3 days. The hotel is very central, and we enjoyed strolling through the Sunday food market opposite the hotel in Piazza Giovanni Verga. The room was excellent, much bigger than we expected. The bathroom was beautiful. We did not try the fitness room. Breakfast was excellent as well. The pastries were divine. However the sausages were not the best, and we felt the English breakfast could be improved. Nonetheless, for a 4-star hotel, we received a 5-star service and we were very happy overall. If we come back to Catania, which we are planning to, we will definitely stay with Mercure Catania Excelsior again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre' V., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Haluk T. Couples - 18/04/2018 AccorHotels certified review
« Very run down. »

Desperatly needs renewing. Even the chairs require a coat of varnish. Carpets were stained. The elevators are gone. They cant possibly pass safety inspections. On brighter side, the staff are smiling and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HALUK t., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Friends getaway - 04/03/2018 TripAdvisor review
« We just loved it! »

Our first time to Sicilia - it was a perfect welcome place. Conveniently located hotel, very friendly and helpful staff. The rooms and the facilities are great. The eating options were also great both at the hotel and nearby. We drove to a few places on the East coast - Taormina, Augusta and Syracuse are just the three top destinations to mention! (Easy parking options available at the hotel). I would come back to this place every time when in Catania!

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Alexei F Thank you for your time spent to write review, we will treasure as reported to improve everything Francesco Caselli General Manager Mercure Excelsior Catania

Anonymous Couples - 23/01/2018 AccorHotels certified review
« Pleasant Stay »

I requested a quiet room for our wedding anniversary and was allocated a lovely room on the 6th floor with a large comfortable bed. The only observation were:- 1) would have preferred porcelain cups rather than disposal cups for tea & coffee. 2) The flow shower was slower than we were used to. Overall, a very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen N., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giovanni Sapienza General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 67.00 EUR Non member rate
From 60.30 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates