Mercure Catania Excelsior 4 stars

TripAdvisor rating 3.5/5 1,132 reviews
Mercure Catania Excelsior
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Hotel extras

  • Located in Catania's financial and commercial center, close to the main attractions

  • Ideal location for business and leisure stays in the shadow of Mount Etna

  • Free fitness center available 24 hours a day

  • Restaurant and bar open every day for lunch and dinner

  • Meeting rooms for up to 350 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Mercure Catania Excelsior

Piazza Giovanni Verga 39
95129
catania
italy

Tel: +390957476111

Fax: (+39)095/7476747

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    VINCENZO BELLINI At 7km / 4 miles

  • By train

    STAZIONE FS At 5km / 3 miles

GPS :37.513431, 15.093618

Our accommodations

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

Standard Room with inner-facing view, approx. 194 sq. ft. (18 m²), double bed or twin beds.

  • Max. number of persons: ‌3
  • Area: From 20
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Superior Room with balcony and view of Mount Etna, approx. 258 sq. ft. (24 m²), double bed.

  • Max. number of persons: ‌2
  • Area: From 22
  • Views: Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Superior Room with balcony and view of Mount Etna, approx. 258 sq. ft. (24 m²), twin beds.

  • Max. number of persons: ‌2
  • Area: From 22
  • Views: Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Deluxe Room with balcony measuring approx. 323 sq. ft. (30 m²) with double bed or twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Grand Suite measuring approx. 431 sq. ft. (40 m²) with double bed and balcony or terrace.

  • Max. number of persons: ‌3
  • Area: From 33
  • Views: Panorama view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathrobe(...)

Our restaurants and bars

RISTORANTE LE ZAGARE

Type of cuisine: Regional

Lemon trees adorn the terrace of the Le Zagare restaurant, which serves regional specialties using the best Sicilian produce. The creative, sophisticated cuisine includes freshly caught fish from local waters.

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR L'INCONTRO

Photo non contractuelle / Strictly non binding

Beautifully decorated in the colors of the sun and earth, which are reflected in the luxurious wood flooring and the stunning gold-on-black engravings, it is the perfect place to enjoy drinks and snacks, and to hold more informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 253 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

774 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,132 reviews

SHORT OVERNIGHT STAY IN CATANIA

Customer review rating 4.2/5

Jih Solo - 28/05/2019 AccorHotels certified review

Excellent receptionists; check-in and check-out. Upgrade to a suite [426] much appreciated, but, some 'cosmetic' repairs should be made to some of the wooden interior furniture; the damaged woodwork takes away some of the pleasure of being in a suite especially if someone paid the 'full' rate. The bed was very comfortable, and, the suite was very clean. Breakfast staff very professional, but, the food selection was a little disappointing for a 4* MERCURE, especially the cold cuts of meat and cheese; although probably in accordance with MERCURE standards. It is also disappointing to see that one has to pay for fried eggs or an omelette, especially as the scrambled eggs [from memory] did not look very appetizing!

full satisfaction

Customer review rating 4.2/5

Jn P. Couples - 23/05/2019 AccorHotels certified review

excellent hotel, good place, beautiful view, parking lot all of things feel full satisfaction.

A breathtaking view of the volcano Etna from window

Customer review rating 4.2/5

Elena B. Solo - 20/05/2019 AccorHotels certified review

The hotel is located conveniently, close to the railway and bus stations and to the central square, you can walk and to the fish market, on Sundays the farmers market opens on the square in front of the hotel The hotel is in need of renovation, I didn’t like breakfast at all, you can’t even think that you are in Italy, a very poor selection

Excellent hotel in Catania

Customer review rating 4.2/5

Thierry Couples - 18/05/2019 AccorHotels certified review

Kind employees Clean room Good breakfast Excellent location near the center (15 minutes walk) but also near the intercity bus and train stations (15 minutes walk, makes it easy to explore other cities in Sicily). Right outside the hotel (2 minutes) there is also the stop « Verga » for Alibus airport shuttle bus. Only one downside, the bed in the room was hard. It would be nice if the hotel replaced the beds there.

A Great Place to Stay in Catania - But Needs an Update

Customer review rating 4.2/5

Bert B. Couples - 12/05/2019 AccorHotels certified review

We like the location, the parking, room, breakfast and the helpful staff (Paula and Jennifer on the front desk especially). We have to point out the following: • The room was tired and needed an update, especially that the wallpaper was frayed, and the bathroom looked like it was from 1990 • We could hear every word the guests next door spoke because there was no sound insulation • The gym lacked free weights.

Mr.

Customer review rating 4.2/5

Victor Business - 07/05/2019 AccorHotels certified review

Overall good hotel. Air conditioning thermostat in room 605 didn’t work, but luckily it was cool enough to fall asleep. Food server in lobby is an outstanding gentleman. Ladies at front desk were very helpful. Room needs some care with painting and basic attention to detail. However room was clean. Overall positive experience.

Dirty room/ very dated hotel/ no breakfast

Customer review rating 4.2/5

Peter Solo - 27/04/2019 AccorHotels certified review

Room was dirty/ hair in bathroom/ very dusty- when opened balcony- too noisy Hotel falling apart- super dated- needs urgent refurbishment Outside even worse, dodgy surroundings/ dirty I was unfairly charged more when prepaid my booking/ rate on the day was lower including breakfast When I pointed it out, hotel refused to help or provide breakfast When I told them about the dirty room, nothing was offered as compensation Strange experience and behaviour Please refund some money for this unpleasant and unprofessional experience Thank you

Dear Peter L., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Francesco Caselli General Manager

Very relaxing and excellent food and service.

Customer review rating 4.2/5

Stephen W. Couples - 18/04/2019 AccorHotels certified review

Very comfortable hotel with excellent view. Great menu for the evening meals. Superior and very tasty breakfasts. Friendly and helpful staff.

A little bit of luxury

Customer review rating 4.2/5

Andrew S. Solo - 20/03/2019 AccorHotels certified review

The hotel is located in a nice area with no shortage of restaurants Checking in and out was simple The room was very large but possible slightly old fashioned, however everything worked Wi-Fi reception was adequate but that is all No coffee machine at breakfast No local produce advised at breakfast, which was a shame given the quality of the local produce

Great location

Customer review rating 4.2/5

Andrew Couples - 09/03/2019 AccorHotels certified review

Good stay with friendly staff. Rooms are spacious and cleaned daily.

Great 4* experience ... as per usual Mercure brand offering

Customer review rating 4.2/5

Georgios_dus Friends - 27/02/2019 AccorHotels certified review

I was upgraded to a Deluxe Room with Balcony and Etna view. Spacious, clean, comfortable. Check-in was speedy and effective and my Accorhotel loyalty status was recognized with the usual free perks. Similarly, the check-out and luggage storage was smiley and efficient. Minor points for improvement, BUT not affecting my overall positive experience: Tapestry seems signs of wear-off, peeling and aging. Omelet serving with ham&cheese which is standard in most 4*, was only offered upon extra charging. Just one type of cheese for breakfast and only canned juice... not freshly squeezed-on-the spot. Boiled bacon and not crispy fried … unless it was a failed attempt to crisp it. With the exception of offering sparkling wine/champagne for breakfast, the breakfast variety and tasting experience was sub-par to 4* standards. BUT as said before … negligible … quoted here as suggestions for improvement. Highly recommended and I will definitely stay again if ever back in Catania.

Mr Anacleto C.

Customer review rating 4.2/5

Cleto Business - 28/01/2019 AccorHotels certified review

It was a good experience overall. The only issue I personally had was the connection with the internet through my apple laptop. I did manage to connect one of the phones (iPhone) but a bit slow. The room was good and quite clean. There was a minor problem with the bathtub, it had ants coming through the waste pipe, so make sure you keep it close at all time. Good friendly staff, very helpful indeed. The location is very central as well. It is a 4 star but it gives you the feel of 5 stars. The food is not bad. I would recommend.

Correcta

Customer review rating 4.2/5

Anonymous Couples - 13/01/2019 AccorHotels certified review

Normal, correcta.

Dear Estanol C., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manger

Christmasd and new year eve

Customer review rating 4.2/5

C. Couples - 06/01/2019 AccorHotels certified review

to spend Christmas and New Year we chose this hotel for its location

Dear PATRICK C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Great hotel, a classic

Customer review rating 4.2/5

Liz, I. Couples - 01/01/2019 AccorHotels certified review

The hotel is a real 'grand dame' from another era yet still has the lovely Accor touches. Staff are all lovely and helpful, the fabulous bar man, the breakfast staff, the ladies and gents on reception. All friendly and helpful. Well located and a lovely walk to the centre of the action on Via Etnea. Lovely snack bars close by too. A lovely hotel in a great city.

Dear ELIZABETH R., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Beautiful and culturally rich Catania

Customer review rating 4.2/5

Josie Couples - 16/12/2018 AccorHotels certified review

A pleasant place, will be back soon

Customer review rating 4.2/5

Laurent S. Business - 14/12/2018 AccorHotels certified review

Warm welcome from the staff ! Good location in the middle of the city. Good breakfast buffet !

Dear LAURENT S., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Could have been so much better..

Customer review rating 4.2/5

Malcolm Business - 08/12/2018 AccorHotels certified review

Wow - what a location. The view from my balcony was breathtaking.. The suite was lovely, but very tired.

Dear Malcolm O., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Good days of this hotel are far in the past

Customer review rating 4.2/5

Aurelian C. Couples - 05/12/2018 AccorHotels certified review

Not up to the Mercure standards.

Dear AURELIAN C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Good overall experience.

Customer review rating 4.2/5

Karan A. Couples - 03/12/2018 AccorHotels certified review

Grand but dated hotel. Good size of rooms and staff was friendly - everything worked - just was a bit old.

Dear Karan A., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager
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