Hotel - Mercure Catania Excelsior
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Mercure Hotel

Mercure Catania Excelsior

Piazza Giovanni Verga 39 
95129  CATANIA
ITALY

930 reviews
TripAdvisor Rating Based on 930 reviews
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Check-in from 14h00
Check out up to 12h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Hammam  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam  (Nearby)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

  • 176 rooms
  • 113 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 382 reviews

Our guest reviews for Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 930 reviews
AccorHotels certified review
Anonymous Couples - 06/08/2017
« One Night in Catania »

Easy and enjoyable.

AccorHotels certified review
Bram Couples - 18/07/2017
« Weekend Stay »

The rooms are very dated and in need of upgrading. We had a very dirty, stained carpet in the room. This was also in 1st room offered which was the upgraded room.Painting all walls is also very much needed or new wallpaper. The room also smelt slightly damp when windows are closed. We also found a cockroach on the 2nd night which really bothered us. As we had booked a room with view of mount Etna, we would have preferred a room on the top floors. We had to change from 2nd to 4th floor to get the starting view. Corridors are also in need of upgrading carpet and painting. Staff were friendly and accommodating. Beautiful old fashioned bar and lobby.

AccorHotels certified review
Anonymous Couples - 15/07/2017
« The faded patina of a bygone era »

Well it should be grand but it's rather faded. That aside it's was not too bad a bit of a nasty smell in the room, why did none of the staff smell it, you do wonder. But by far the worst thing was the restaurant when we had dinner on the first night. After arriving quite late we made the disastrous decision to use the hotel restaurant for dinner. The only thing the dinning room was full of was disappointment as it certainly was not satisfied customers having an enjoyable meal. When shown to a table with dirty chairs we should have taken this as a sign to retreat and go hungry. It was down hill from there after choosing from what was not an exciting menu we were informed they had run out of spaghetti, really what isn't that some sort of national embarrassment! Still we didn't run whist we could have done ohh how we wish we had when the poor excuse of dinner arrived. When they said they were out of spaghetti I think the translation was that we have run out of the 'ping cusine' you requested. Maybe the microwave operator was out of action too as who ever destroyed my dinner whilst allegedly cooking it surely didn't do that on a regular basis. Well if they did that would explain the lack of customers in the restaurant but this didn't seem to be a problem in other restaurants in Catania, not only did they have smiling customers but staff who could cook as the food was great in the ones we tried.

AccorHotels certified review
Neil Couples - 05/07/2017
« Wonderful caring staff »

Great Position and caring and concerned staff who aim to make us comfortable

AccorHotels certified review
Ross S. Couples - 17/06/2017
« Excellence in Sicily »

We were well,taken care of from our check - in until departure. The facilities are comfortable, clean and well maintained. Staff are first - rate and multi - lingual. The front desk staff are superb and very efficient.

AccorHotels certified review
Anonymous Friends - 28/05/2017

Very comfortable room; very helpful staff; good facilities; excellent location. The stay was a little expensive (twice the cost of staying in the best hotel inland) and with such a huge bathroom we were surprised that there wasn't a separate shower in addition to the bath.

AccorHotels certified review
S. A. Couples - 26/05/2017
« Good value for price paid »

Petty good location with polite and helpful personnel, but slightly worn down interior The customer service lacked a little bit of enthusiasm. Maybe if redecorating rooms and lobby the personnel enthusiasm could be boosted.

AccorHotels certified review
Erkki K. Solo - 19/05/2017
« Good classical hotel »

Good functional room and all facilities. The service was excellent with style. The restaurant and American Bar were very good experiences. Some noise from the street could be heard, but luckily this was not at a disturbing level.

AccorHotels certified review
Mark D. Business - 14/05/2017
« Not impressed »

Room had filthy carpets -- stained everywhere. Bathroom sink would not drain. Shower head had only two settings: superwide (everything in bathroom gets wet except for you) and narrow (weak garden hose). Tubes of bath soap and shampoo could not be opened easily, and then could not be closed correctly.

AccorHotels certified review
Michael G. Couples - 10/05/2017
« Good service and good location »

Excellent room however it was a non smoking room but previous guests had been smokers and there was a residual smell from the cigarette smoke

AccorHotels certified review
Anonymous Families - 08/05/2017

A lot of mosquitoes at night in the room

AccorHotels certified review
Anonymous Couples - 07/05/2017

Staff were very good and attentive. Serena at the Front Desk deserves special mention as she was very informative and helpful. Breakfast was good. Location was good - loved the view of Mt Etna from the window. Only complaint was the state of the room - carpet needs cleaning, bathroom needs maintenance (tap handles falling off etc) and hotel generally needs a refresh.

AccorHotels certified review
Anonymous Business - 06/05/2017

Overall, a pleasant and comfortable stay. The room and corridors were a bit tired around the edges and could do with a refresh, but the room was spacious and came with all the expected services.

AccorHotels certified review
Anonymous Couples - 04/05/2017

Good.............very enjoyable breakfast with fresh fruit in particular......unlike Mercury centre hotel where mainly canned fruit provided recently following our Catania stay However, Catania room was a little outdated....Palermo was better as it is more modern

AccorHotels certified review
Anonymous Business - 18/04/2017

Hotel was Nice. Internet wifi very bad. Location a little to far from my Office.

AccorHotels certified review
Anonymous Business - 29/03/2017

Great stay for a business trip. Excellent staff and great location!

AccorHotels certified review
Anonymous Families - 25/03/2017

Everything OK except the TV which did not work well.

AccorHotels certified review
Anonymous Couples - 18/03/2017

Brilliant service in a grand hotel!

AccorHotels certified review
Anonymous Solo - 13/03/2017

Very friendly & helpful reception staff.

AccorHotels certified review
Anonymous Couples - 27/02/2017

The room was very clean and comfortable with a great view of Etna. The reception staff were very friendly and helpful and I would definitely use this hotel again.

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