Hotel - Mercure Catania Excelsior
Mercure Hotel Mercure Hotel

Mercure Catania Excelsior

3.5/5 1,107 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Sauna (Nearby)
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

  • 176 rooms
  • 113 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 716 reviews

Our guest reviews for Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,107 reviews
Andrew Couples - 09/03/2019 AccorHotels certified review
« Great location »

Good stay with friendly staff. Rooms are spacious and cleaned daily.

Georgios_dus Friends - 27/02/2019 AccorHotels certified review
« Great 4* experience ... as per usual Mercure brand offering »

I was upgraded to a Deluxe Room with Balcony and Etna view. Spacious, clean, comfortable. Check-in was speedy and effective and my Accorhotel loyalty status was recognized with the usual free perks. Similarly, the check-out and luggage storage was smiley and efficient. Minor points for improvement, BUT not affecting my overall positive experience: Tapestry seems signs of wear-off, peeling and aging. Omelet serving with ham&cheese which is standard in most 4*, was only offered upon extra charging. Just one type of cheese for breakfast and only canned juice... not freshly squeezed-on-the spot. Boiled bacon and not crispy fried … unless it was a failed attempt to crisp it. With the exception of offering sparkling wine/champagne for breakfast, the breakfast variety and tasting experience was sub-par to 4* standards. BUT as said before … negligible … quoted here as suggestions for improvement. Highly recommended and I will definitely stay again if ever back in Catania.

Cleto Business - 28/01/2019 AccorHotels certified review
« Mr Anacleto C. »

It was a good experience overall. The only issue I personally had was the connection with the internet through my apple laptop. I did manage to connect one of the phones (iPhone) but a bit slow. The room was good and quite clean. There was a minor problem with the bathtub, it had ants coming through the waste pipe, so make sure you keep it close at all time. Good friendly staff, very helpful indeed. The location is very central as well. It is a 4 star but it gives you the feel of 5 stars. The food is not bad. I would recommend.

Anonymous Couples - 13/01/2019 AccorHotels certified review
« Correcta »

Normal, correcta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Estanol C., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manger

C. Couples - 06/01/2019 AccorHotels certified review
« Christmasd and new year eve »

to spend Christmas and New Year we chose this hotel for its location

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Liz, I. Couples - 01/01/2019 AccorHotels certified review
« Great hotel, a classic »

The hotel is a real 'grand dame' from another era yet still has the lovely Accor touches. Staff are all lovely and helpful, the fabulous bar man, the breakfast staff, the ladies and gents on reception. All friendly and helpful. Well located and a lovely walk to the centre of the action on Via Etnea. Lovely snack bars close by too. A lovely hotel in a great city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH R., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Josie Couples - 16/12/2018 AccorHotels certified review
« Beautiful and culturally rich Catania »

A pleasant place, will be back soon

Laurent S. Business - 14/12/2018 AccorHotels certified review

Warm welcome from the staff ! Good location in the middle of the city. Good breakfast buffet !

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENT S., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Malcolm Business - 08/12/2018 AccorHotels certified review
« Could have been so much better.. »

Wow - what a location. The view from my balcony was breathtaking.. The suite was lovely, but very tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm O., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Aurelian C. Couples - 05/12/2018 AccorHotels certified review
« Good days of this hotel are far in the past »

Not up to the Mercure standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AURELIAN C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Karan A. Couples - 03/12/2018 AccorHotels certified review
« Good overall experience. »

Grand but dated hotel. Good size of rooms and staff was friendly - everything worked - just was a bit old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karan A., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

R&m Couples - 17/11/2018 AccorHotels certified review
« A Very Enjoyable Stay »

Good location, very nice Superior Room with view of Etna, very helpful and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT P., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Couples - 14/11/2018 TripAdvisor review
« Business Class Hotel but Good for Tourists »

Good location near bus stops and not far from the Metro. Nice restaurants in the streets around, as are cafes for cafes for breakfast. Our Superior room was very nice with balcony overlooking the square (parking lot), but with a great view of Etna in the distance. Huge bathroom. Public areas are clean and in good condition. The reception staff are really knowledgeable and helpful, but could do with some decent city maps to hand out. Hotel is a good 20-30min walk from the cathedral Square, but is right next to a very good shopping street. Hotel bar food is ok - the Club Sandwich plate is very good, but Chicken (Caesar ?) Salad was disappointing. Noticeable that our nibbles with our drinks were quite different (inferior) to the business folk!! Overall we had a very enjoyable and comfortable stay and would definitely stay there again if we visit Catania again.

Anonymous Couples - 12/11/2018 AccorHotels certified review
« Disappointing »

A tired hotel in great need of a proper clean and renovation. Most of the reception employees were far too busy chatting or using their computer than handling the guest standing immediately in front of them.

Natalia Solo - 07/11/2018 AccorHotels certified review
« Good relaxation. »

I have good rest in your hotel.Good breakfast, good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATALIA P., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager

Anonymous Couples - 15/10/2018 AccorHotels certified review
« Very nice stay »

My stay was very nice. The room was ready when I checked in and was very clean. The people at the desk were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helene B., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Alberto Solo - 13/10/2018 AccorHotels certified review

Camera splendida e staff gentile

Our hotel has responded to the review
Our hotel has responded to the review

Signor g., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Catania Excelsior. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. In attesa di accoglierla nuovamente,le porgiamo cordiali saluti. Francesco Caselli - General Manager

Graham P. Friends - 09/10/2018 AccorHotels certified review
« Elegant Faded Glory »

Always my favourite Catania hotel. Yes the lights are wonky and the wallpaper peeling but its a great location and the staff are friendly. It would be nice to have new bathrooms but overall a great place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham p., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Anonymous Couples - 07/10/2018 AccorHotels certified review
« A good hotel with very helpful staff. »

We enjoyed our stay. The location was convenient. The room was well equipped. The elevators were a little slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John E., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manager Mercure Excelsior Catania

Concetto A. Business - 28/09/2018 AccorHotels certified review
« Ok, but I expected better. »

Good points: The reception staff and cleaning ladies were very professional and courteous. The hotel lobby, bar and restaurant are splendid. Points for improvement: Please change the carpet in Room 442: it is grubby, worn out and spotty. Please fix the shower tap, which drips constantly. I made the grave mistake of asking for an Americano Decaffeinato at collazione in the morning and was given hot water and instant coffee in a sachet! I ordered Cappuccino Decaffeinato on the remaining days, and this was fine.

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