Hotel - Mercure Trouville sur Mer hotel
Mercure Hotel Mercure Hotel

Mercure Trouville sur Mer hotel

4.0/5 515 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Massage  (Nearby)
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24:00 - 24:00
    • Opening hours : Week-end 24:00 - 24:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Whether you are travelling alone or as a couple, enjoy our quiet, air-conditioned rooms, each with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege rooms.Enhanced-comfort room with a view looking down over the city, with exclusive upscale Mercure bedding, an iHome docking station, a Nespresso machine and many other little details to create the perfect environment for work or relaxation.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,759 reviews

Our guest reviews for Mercure Trouville sur Mer hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 515 reviews
Arnold v Business - 18/09/2018 TripAdvisor review
« Premium room without a office to work on and fungus smell »

When you book accor hotel you expect certain standard quality . Room was very very small , no office and on the top floor we where smelling fungus in the corridor and in the room.In the room they tried to hide the smell with an airpurifier , wich also gave a strong unpleasant smell

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour We very much appreciate your comments regarding your stay at the Hôtel Mercure Trouville-sur-Mer. Deeply sorry if our room did not meet your expectations, and we'll look again with this undelicate smell... Thank you again in sharing your comments Very best regards

Edward T. Families - 08/09/2018 AccorHotels certified review
« We May Return »

An awkward start turned into a really nice stop over. Our original booking through ACCOR at another hotel was cancelled by them at the last moment and we were redirected here. When we arrived this booking did not match what we were promised by ACCOR but the problems were well handled by the staff and manager who weren't expecting us. One of our privilege rooms was downgraded which was a disappointment but everything after that met our expectations. The resort is great and we may go back next year

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable afterall. Sorry once again that your original reservation was cancelled and happy that we somewhere, somehow made yours stay enjoyable ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

P. Couples - 27/08/2018 AccorHotels certified review

As Always, PERFECT!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your trust and thank you for your comments. What Else ?? Very best regards

Catherine C. Couples - 06/08/2018 AccorHotels certified review
« Not the best »

Mercure trouville is classified as a 4 star hotel but it is not more than 3 star hotel. There is no parking, check in was fine, the room we were given was a disabled/special assistance room so the bathroom had no proper shower and the water went everywhere. Which was surprising as the water pressure was terrible. I could not wash the soap out of my hair it was so bad. The room was 105 which is a poor room as its right opposite a late night bar which does not close until 3am so we got no sleep. The reception staff were very unhelpful when I asked to move room and they said the hotel was full, they did not care and said the music was not their fault. I expect better customer service as an Accor member. I will never return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We are very sorry to read that the hotel did not match with your expectations. Although we are trying our best to satisfy our guests, yes indeed we are fully booked during this period and it is very difficult to make any room changes. We thank you for taking the time in writing to us and please accept our apologies Very best regards

Prof M. A. Couples - 30/07/2018 AccorHotels certified review
« vacation in France »

it was nice and im used to stay in the same hotel every summer

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stefan C. Couples - 19/07/2018 AccorHotels certified review
« Fantastic hotel at Trouville-sur-Mer »

Really nice with excellent location and very friendly and helpful staff. Clean and modern room.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Michael Solo - 19/07/2018 AccorHotels certified review
« Awesome location with a great view, however... »

Great location, however, finding parking in a busy beach area was sometimes problematic. The price was too high for what the room size was and hair/dust found around the corners of the bed and bathtub. The staff members barely spoke English which also made it difficult to order room service food-which was served in a glass jar and checking out was a hassle with an impatient front clerk who didn't speak English.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It has been a pleasure for us to welcome you and glad to read that your stay was overall enjoyable. Deeply sorry that we are not that fluent in English as maybe you are in French or any other ! Thank you again for sharing your experience, Very best regards

Anonymous Families - 17/07/2018 AccorHotels certified review
« Very good sleep- shower concern s »

We had a very good night's sleep. Staff lovely. Bath shower very difficult to use, almost dangerous in its design, you should try it to see.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stefano Families - 16/07/2018 AccorHotels certified review
« Prime location, however costly parking »

Staff - One receptionist wasn't all that friendly, however his colleagues made up for that. In our first room, the A/C didn't work properly. We asked the receptionist to look at the problem during our dinner. However upon our return, nothing had changed. Luckily for us the night receptionist was really kind and offered us a priviliged room, to make up for her colleague's bad service. We switched rooms around midnight, but were happy to do so. Room - Rather small, but very tidy Location - prime location, great to discover both Trouville-Sur-Mer's hotspots and Deauville (use the Bac de Trouville to cross to the other quai easily) Parking - Only expensive parking in front of the hotel, no other price-friendly options possible. The option that the hotel offered, was even slightly more expensive!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Sorry again for the A/C problem and we are glad that moving room has bee n to your liking Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aziz Families - 16/07/2018 AccorHotels certified review
« A. »

It was an enjoyable stay with the hotel staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Julian G. Couples - 16/07/2018 AccorHotels certified review
« Good choice of hotel in good location - excellent staff »

Pretty pleased. Wasn't told you had car parking at reduced rate, room aircon had to be set to the very max to get it cold. Great location and very nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rolf S. Couples - 11/07/2018 AccorHotels certified review
« Very small room, friendly staff, clean, good breakfast »

The hotel is right in the center of Trouville, good, though expensive parking facilities right opposite to the hotel. The room was very small, next time we will book a larger room (which was not available at the time of booking). Both room and the rest of the hotel were in good condition, well kept and clean. Breakfast was good. Staff was friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ilana F. Couples - 13/06/2018 AccorHotels certified review
« very enjoyable »

Room was very clean and well equipped with everything we needed, the only thing I can point out is that there was no instruction how to operate the coffee machine.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Karen Couples - 23/05/2018 AccorHotels certified review
« Nice hotel, comfortable room »

We stayed for night while touring Normandy. Wouldn't recommend it if you're going to see the WWII beaches and museums as its a long drive. That was our mistake

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. Althought it is a long way to go to the WW2 beaches we do hope your stay in Trouville was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 19/05/2018 AccorHotels certified review
« Good »

Overall good. The car parking options could be made clearer prior to arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Armin Couples - 02/05/2018 AccorHotels certified review

room was nice. some problems with the water evacuation of the shower and the sink. the cleaning service could still improve ( they forgot towels and or amenities)

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. We'll therfore double check our cleaning process and thank you for highlighting it to us in ordrer to progress. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

P. Families - 23/04/2018 AccorHotels certified review
« EXCELLENT HOTEL »

CLIENT REGULIER DEPUIS 2005

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que votre séjour se soit déroulé agréablement et espérons vous accueillir à nouveau très bientôt. Merci encore de votre Fidélité à notre établissement ! Sincères salutations.

Anonymous Couples - 20/04/2018 AccorHotels certified review

Riom too small

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jayne N. Families - 28/02/2018 AccorHotels certified review

Friendly staff and easy holiday

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 19/02/2018 AccorHotels certified review
« Pleasant stay at Mercure Hotel in Trouville »

Hotel is well located in Trouville, close to the Casino, the beach, the Spa but 10-15min from the train station. We booked a Thalasso package, the Spa was in another hotel but in a very short distance from the Mercure Hotel. The room was comfortable, a bit small, but we didn't spend much time in there. The staff is very nice, the breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay and the thalasso experience was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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