Novotel Phu Quoc Resort Hotel 5 stars

TripAdvisor rating 4.0/5 1,118 reviews
Novotel Phu Quoc Resort
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+ 26 Services
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Room 1

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Children's age
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Hotel extras

  • The resort is located on Bai Truong, one of the most renowned beaches for its stunning sunsets

  • You will benefit from a large choice of Bungalow types with option of private pool.

  • Highest quality and fresh seafood available at our signature Phu Quoc Seafood Restaurant.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29

Family Room

  • Max. number of persons: 4
  • Area: From 41
  • Wireless internet in your room

Deluxe Twin, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room

5 Bedroom Villa

  • Max. number of persons: 9
  • Area: From 435

Deluxe Villa with 3 Bedrooms

  • Max. number of persons: 9
  • Area: From 200
  • Wireless internet in your room

Deluxe Villa with 4 Bedrooms

  • Max. number of persons: 9
  • Area: From 272
  • Wireless internet in your room

Deluxe Bungalow

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Deluxe Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Deluxe Beachfront Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 57
  • Wireless internet in your room

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Photo non contractuelle / Strictly non binding

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,125 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,118 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great

Customer review rating 4.4/5

T. Q. C. Business - 07/10/2019 AccorHotels review

The service was great. Accommodation was excellence. However, one small thing. When got booking, I was informed that free pick up at the hotel. When I landed PQC around 20:00. I ask for the transportation from the airport to resort but it seem no pick up at that time????? It was a bit disappointing. But the stay was pleasant and your staff were friendly and helpful. Thank you for your service provided.

Dear Quoc C. T., Warms greetings from Novotel Phu Quoc resort! Thank you very much for your staying with our hotel Frist of all, we would like to apologies for the inconvenience may cause upon your arrival. We appreciate for your feedback and your comments are the main point to help us to improve our service in the future. If you have a plan to come back our hotel for your vacation, please do not hesitate and contact our resort. Thank you and have a nice day. Sincerely, Duc Phan (Mr.) Front Office Manager

Unique experience

Customer review rating 4.4/5

H&s Couples - 04/10/2019 AccorHotels review

A different standard of service from many other Novotel but that just makes it charm rather than bad

Dear Scott T., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hieu Le Guest Relation Manager

Wonderful hotel with reasonable cost

Customer review rating 4.4/5

Roy L. Friends - 03/10/2019 AccorHotels review

It is a large, beautiful and clean hotel with reasonable cost. It own a private beach and 2 big infinity pools. It also own a very beautiful gym room.

Dear Lut Wai Roy L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Good hotel in Phu Quoc Island

TripAdvisor rating 4.0/5

Politech85 Couples - 02/10/2019 TripAdvisor review

The hotel is good. The its territory is big and attractive, especially there are a lot of beautiful greens! The swimming pools are excellent! The sea is superb, too! There is buggy service, which significantly helps me because of my spine problems. I used the free shuttle to the downtown, where you can visit the night market. There are huge number of cafe with unbelievable fresh and tasty seafood! But in my opinion, the breakfast in the hotel is poor. It is an island, but there are no fish (during 1 week), no seafood, no sushi. Why? Almost all food is european.

Dear Politech85, Bonjour and greetings from Novotel Phu Quoc Resort! We very much appreciate your comments regarding your recent stay with us. We are delighted to read that you enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I am sorry that your experience about breakfast did not meet your expectations; please allow me to express my sincerest apologies. Once again, thank you for your valuable feedback and we hope that your next visit will be more pleasant than the previous one. Sincerely, Hieu Le Guest Relation Manager

Excellent

Customer review rating 4.4/5

Tho N. Business - 30/09/2019 AccorHotels review

Nice place, quite, staff are friendly

Dear Dac Tho n., Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Hieu Le Guest Relation Manager

Beautiful resort!

Customer review rating 4.4/5

A.h. Families - 30/09/2019 AccorHotels review

We were so impressed upon arriving at Novotel. The resort was clean and beautiful! The staff were always smiling, polite and helpful. We loved the buffet breakfasts. As our kids are young, we didn’t feel the need to leave the resort. They had so much fun at the stunning swimming pools; kids club; tennis courts and the beach. We had many memorable moments and photos to take home with us. Thank you!

Dear Anh H., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Great resort

Customer review rating 4.4/5

Junne T. Couples - 30/09/2019 AccorHotels review

This was our second time at Novotel Phu Quoc this year. We went back basically to enjoy the resort. We are really impressed by the staff's graciousness and efficiency. We would say all levels from front liners to those back room staff including those tending the gardens etc. We are impressed overall. Wanted to mention a few names but found it unfair as all your staff are great. Villa wise, we love it a lot: clean spacious and cosy. Facilities are great too and we find the food excellent. A double thumbs up for Novotel.

Dear Poh Choon T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hieu Le Guest Relation Manager

Novotel Phu Quox

TripAdvisor rating 4.0/5

ahvian Family - 25/09/2019 TripAdvisor review

Overrated hotel Not worth for money Limited airport transfer services Staff are not good to communicate in english The restaurant staff don’t even know whether they are serving meat in pasta dish that we ordered!

Xin Chào Ahvian! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Hieu Le Guest Relation Manager

Overall a good experience and stay!

Customer review rating 4.4/5

N. P. T. Families - 24/09/2019 AccorHotels review

Novotel is certainly among the resorts in Phu Quoc that provides top-notch quality services. Restaurants and staffs are nice and well-attended to the customer's needs. Sucks that the weather was not as nice to make our stay anymore enjoyable rather than cozily hid in our own rooms or at the bar/restaurants. One minus point is that I have personally requested for an ashtray but it was not provided. Nonetheless, will be coming back for sure.

Dear Phuoc T. N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments about missing set up astray with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

The best hotel in Vietnam

Customer review rating 4.4/5

Junsik Couples - 22/09/2019 AccorHotels review

What do you want to do in Vietnam? The best way is novotel phu quoc

Dear Junsik M., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Lovely place

Customer review rating 4.4/5

Areeporn C. Couples - 20/09/2019 AccorHotels review

Nice place to stay and friendly staff, I will be back again

Dear Areeporn C., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager

Bad experience for a International 5 stars Hotel chain

Customer review rating 4.4/5

L. G. H. Couples - 19/09/2019 AccorHotels review

Bad: -Staff attitude, proffession; hospitality spirit. -Service works not accuracy as recommendation especially Bar. -Shuttle is worst when changed schedule without notice. -House keeping is rude -Staff knows nothing, they need to check every time I asked for Hotel's outlet information (including supervisor). Not very helpful and synchronic -My booking is one double bed but I got two singles. -Sticky floor. -Shuttle bus. -Bad electricity socket Good: +Lady who checked in for us +Early in +Anniversary set up +Birthday cake

Dear GIANG H. L., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly through my email h9… if you wish to discuss this matter in further details. Sincerely, Hieu Le Guest Relation Manager

Good Hotel, good service

Customer review rating 4.4/5

An P. Families - 19/09/2019 AccorHotels review

Everything is ok.

Kính gửi P. L., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Novotel Phu Quoc Resort. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Hieu Le Quản lý Chăm sóc khách hàng

Couples Getaway

TripAdvisor rating 4.0/5

lynnmpatterson62 Couples - 19/09/2019 TripAdvisor review

We stayed 3 nights and the service was excellent and our room was amazing. The weather wasnt kind to us so didnt get to see alot of Phu Quoc. There are not many places around the resort to go and eat at.

Dear lynnmpatterson62, Bonjour and greetings from Novotel Phu Quoc Resort. Thank you for your time spent to share your experience with us. We are delighted to know that you enjoyed your stay and grateful for your positive feedback about room and service in our resort. Should your travels bring you back to Phu Quoc we would be happy to welcome you back! With my best regards, Hieu Le Guest Relation Manager

Novotel helps me to have perfect holiday.

Customer review rating 4.4/5

Victor K. Couples - 17/09/2019 AccorHotels review

Good point. 1. Excellence service level from front desk to shuttle driver. 2. Good quality breakfast. 3. Well maintained facility. Missing point. 1. When checked-in, it had yellowish water from bathroom. 2. Lack of dinner dining.

Dear Victor K., Xin chào! Thank you so much for taking time to share your experience at Novotel Phu Quoc Resort. We are concerned about our guest's satisfaction and your feedback is great value to us. Please allow me to express my sincerest apologies for any inconvenience caused. Rest assured that we have shared your feedback with our concerned areas to ensure that this problem do not occur as well as for improvement in the future. On the other hand, we are glad to know that you enjoy the service, the breakfast, and the hotel facility. I am sure that this feedback will serve as an encouragement to all of our Heartists. Thank you again for sharing your experience and we are looking forward to welcoming you back soon. Sincerely Huong Tran. Assistant Front Office Manager.

Happy stay with Novotel Phu Quoc

Customer review rating 4.4/5

Betty Families - 16/09/2019 AccorHotels review

Everything was good including breakfast except the toilet door. The design of the toilet with that big door is blocking shower and washing area. Can't leave it open as it block the shower area. Can't keep it close as it is inconvenient to push and pull open. My family and I have great time staying in Novotel for 3 nights. Thank you.

Dear Khoo Betty Bey C., Xin chào! We highly appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive continuously to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huong Tran Assistant Front Office Manager. Novotel Phu Quoc Resort

Great Resort with 1st Class Hospitality

Customer review rating 4.4/5

Ppc Couples - 11/09/2019 AccorHotels review

It was a perfect stay. The resort has all that one looks for for a beach getaway. From the start Nhi was hospitable and provided us support throughout the stay.

Dear PPC, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and Nhi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Van N. Families - 09/09/2019 AccorHotels review

We feel very comfortable when stay at Novotel. Services seems good and facility is ok. Beautiful sightseeing

Dear Thi Thuy Van N., Chúng tôi rất trân trọng ý kiến ​​của bạn về kỳ nghỉ của bạn tại Khu nghỉ mát Novotel Phú Quốc. Nó luôn luôn là một niềm vui để nhận được phản hồi tích cực. tôi sẽ chia sẻ ý kiến ​​của bạn đến đội của chúng ta. Tôi chắc chắn rằng phản hồi này sẽ phục vụ như một sự khích lệ cho tất cả các nhân viên của chúng tôi khi chúng tôi cố gắng tiếp tục cải thiện chất lượng dịch vụ của chúng tôi. Cảm ơn bạn một lần nữa vì đã chia sẻ kinh nghiệm của bạn và chúng tôi hy vọng chuyến thăm tiếp theo của bạn sẽ dễ chịu như lần trước. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Nice hotel

Customer review rating 4.4/5

Ngoc N. Couples - 05/09/2019 AccorHotels review

Very nice hotel and good service. We stayed 3 days, 2 nights there. We want to come back to Phu Quoc in a near future.

Dear Ngoc N., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

we are enjoyed very much

Customer review rating 4.4/5

Toshi K. Friends - 03/09/2019 AccorHotels review

staffs are very friendly and always helpful. outdoor staffs are also friendly and say Hello to us always we meet.

Dear Toshi K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
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