Novotel Phu Quoc Resort Hotel 5 stars

TripAdvisor rating 4.0/5 1,139 reviews
Novotel Phu Quoc Resort
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+ 26 Services
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Room 1

Number of guests
Children's age
Best price guarantee How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • The resort is located on Bai Truong, one of the most renowned beaches for its stunning sunsets

  • You will benefit from a large choice of Bungalow types with option of private pool.

  • Highest quality and fresh seafood available at our signature Phu Quoc Seafood Restaurant.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29
  • Views: Ocean/Sea view *

* Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51
  • Views: Garden side, Sea side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 5 Bedrooms

  • Max. number of persons: 9
  • Area: From 435

Deluxe Villa with 3 Bedrooms

  • Max. number of persons: 9
  • Area: From 200
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 4 Bedrooms

  • Max. number of persons: 9
  • Area: From 272
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Bungalow

  • Max. number of persons: 4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Beachfront Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 57
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Photo non contractuelle / Strictly non binding

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,190 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,139 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lack of delicacy

Customer review rating 4.4/5

강. Solo - 11/11/2019 Confirmed reviews AccorHotels

I can hear a lot of noise in the next room. Lack of delicacy when riding a shuttle bus. I asked to put my bag in the shuttle bus. But when I arrived at the airport, my bag was lost. There was a lack of active measures to address this.

Dear , Xin Chào! We are very sorry to here that your experience was not good. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future and please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for your loyalty and sharing your feedback, we are looking forward to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Incredible 6 days in Phu Quoc!

Customer review rating 4.4/5

L. P. Couples - 10/11/2019 Confirmed reviews AccorHotels

My husband and I just spent 6 days in a beachfront bungalow with private pool at the Novotel and we had the absolute best time! What a beautiful room, location and the service was top notch- from cleaning staff to wait staff and room service staff. The front desk staff were also very helpful including Trinh.

Dear P. L., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and Ms. Trinh in reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Family stay at Novotel

Customer review rating 4.4/5

Phuong N. Families - 05/11/2019 Confirmed reviews AccorHotels

Dear Mr. Bauer, Thank you for sending the survey to us. We shared our feedback with some of your staff and a restaurant representative at check out. However, we thought filling out the survey would assist in rectifying some areas of service both to provide guests with a better experience and to ensure staff members are better skilled to deliver a higher level of service for guests of Novotel Resorts! We stayed from Mon 28/10 to Fri 1/11. The check in was smooth and My was very friendly, informative and helpful. As we arrived early, we had to wait a while for our room to be ready, we were provided a really nice room and thank you for that. We also decided to join the Accor Plus program as it seemed a great value for money membership. Following our stay, we want to share the following. Food On our first night, we dined at the Night Market. The food was in our opinion well below average and we are sure not at a level that Novotel would be generally happy to provide to their guests. Squid and octopus are among our favourites but were delivered undercooked so we had to ask to have them returned to be further grilled. The small amount of salad to accompany the seafood was disappointing. Service It was a hot and humid night. We asked for water for ourselves and our children and were told there was no water. Towards the end of the meal, we saw an adjacent table be served with a bottle of water and glasses served. We realised that we made a mistake of asking for water glasses not a bottle water. Given these details, the staff should be sufficiently trained or aware to offer guests water upon being seated as a standard even if there is a charge! We are happy to pay for this. The Seafood Night Market in our view is a great concept however the experience could be so much better by offering a salad bar and water and cooking seafood simply over hot coals should be done easily. The staff need Some basic training on how to open and pour a bottle of wine. This happened couple of times. None of the waiters seemed familiar with how to use a corkscrew “Waiters Friend” which is a very simple process if some basic training is provided. We felt sorry for them fumbling around for several minutes clearly not having been shown how simple it is to use those openers. Accor Plus Program No consistency and no ease of use. We were at the pool bar and my husband already signed the bill without knowing that we have to provide the card as soon as we arrive, so we had to pay in full. On another occasion we ordered a Chocolate Milkshake at the pool bar the attendant said they did have ice-cream and would have to get it from the Restaurant when the bill came the discount was not provided and the guy told us that the restaurant didn’t have our membership card!! Lessons learned. We have to carry this card every time we get out of our room. Membership should be an automatic registration to the room so that when a waiter opens an account be it at a pool bar a restaurant or wherever that it automatically shows the membership so that the discount applies. At the Night Market dinner, we were told we couldn’t use the card as it’s not applicable. Nobody told us these information when we signed up. Despite the hiccups, our family had a memorable experience. The scenery and landscape in the resort are beautiful. We wished we booked for longer! we will come back. Thank you again. Phuong, Sam, James and Emily N.

Dear Phuong Ho Thanh N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback from our valued guest, i had noted the mentioned short comings during your stay, I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I will also personally share your appreciation to our Heartists Ms. Myand i am sure that this feedback will serve as an encouragement to her and all of our staff as we strive to continuously improve the quality of our services and it is feedback like this that we learn from and use to improve. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Experiences

TripAdvisor rating 4.0/5

thiennhi1992 Couples - 05/11/2019 TripAdvisor review

Nice and beautiful resort for couples and family. My boyfriend and I had a wonderful trip at Phu Quoc, my birthday was on Nov 1st, the staff gave me a small birthday cake at 31st Oct. That's fine! Small problem when call ''0'' for service but my room phone was not working.

Dear thiennhi1992, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

The resort is fantastic but the service can be improved

Customer review rating 4.4/5

N. P. N. Friends - 04/11/2019 Confirmed reviews AccorHotels

The villa I stayed was beautiful. The beach cannot be better and the program of the hotel during our stay was fantastic with different options for dining and entertainment. The only improvement relates to the services, specifically as follows: 1. I was informed that I will have a free airport transfer. By the time our flight landed (12.05), I was told that I can use the shuttle bus of the resort which was scheduled for 12 or 1pm. It means that I will have to wait for another hour. At the end, I decided to take a taxi instead. While taking taxi is my choice, my only comment is that the shuttle bus schedule should reflect the flight schedule given that there are not many flights to Phu Quoc so that those who arrive on the flight of 12.05 do not need to wait for one hour (i.e the shuttle bus at 12 should be at 12.15 or 12.30 instead). 2. My friend got stomachache at 7pm and we would like to have some medicines. We were informed that it is out of working hours of the nurse and therefore we needed to go out to find a pharmacy. We could not find any nearby pharmacy (there was one actually but it was closed) as well as any taxi to take us to the city centers. As for an undeveloped island like Phu Quoc, it would be nice to be able to reach the nurse at least until 9pm. It does not need to be face - to - face consultation unless required by a serious situation but a consultation via phone, I believe, is necessary. 3. Some mini-bar food (our snack) got mould. The food was still within the expiration date, so I would not blame the hotel but it was not a pleasant experience and it potentially was part of the reason for the stomachache

Dear N. Phan N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, i had noted the mention short comings during your stay, i apologize as it was a true exception to our normal practices. I will share your comments with our team and all efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Great place to relax

TripAdvisor rating 4.0/5

Adventure52621200183 Couples - 04/11/2019 TripAdvisor review

The pools are great and the beach is lovely. The staff try hard, although every so often something odd might happen - e.g. refusal to give a receipt for a service. Breakfast is good, but gets repetitive, with not many option changes. Food and drink is overpriced, but it always is in hotels

Dear Adventure52621200183, Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback, i had noted your comments during your stay, I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Jay G. Families - 03/11/2019 Confirmed reviews AccorHotels

Great customer service everywhere particularly from Loi in the beach restaurant and Ben

Dear Jay g., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Loi and Ben at Ocean Bar. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Awesome!

Customer review rating 4.4/5

Margaretha S. L. Families - 03/11/2019 Confirmed reviews AccorHotels

Great service from the receptionist, great breakfast and environment, great facilities

Dear Margaretha Shepthi L., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Most Beautiful Resort in Phu Quoc Island

TripAdvisor rating 4.0/5

RonnieChua Friends getaway - 03/11/2019 TripAdvisor review

Have been to Phu Quoc Island for the fifth times . Had stayed in other 5-Star hotels and the second times in Novotel Phu Quoc Resort. I like the layout of the resort including the views from my room and the sea. The services provided by this hotel is excellent.

Dear RonnieChua, Xin Chào! Thank you for choosing us again as your preferred stay in Phu Quoc Island We are thankful and humbled with your great comments. It is always a pleasure to receive positive feedback and I will share your comments with the entire team. We strive for excellence so we're thrilled you appreciated not only our Resort but also for our services and our Heartists as well, I am sure that this feedback will serve as an encouragement to all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Fran Families - 02/11/2019 Confirmed reviews AccorHotels

Very nice but staff not all very friendly and do not speak English. Our check in took nearly an hour.

Dear Fran L., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Nice location, perfect to relax

Customer review rating 4.4/5

Gilbert G. Couples - 31/10/2019 Confirmed reviews AccorHotels

Nice location, quiet, beautiful...perfect to relax

Dear Gilbert G., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Ilya Families - 30/10/2019 Confirmed reviews AccorHotels

Everything was excellent except garbage on the beach and in the sea

Dear ILYA K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback, our Heartists is doing their best to maintain the cleanliness of our beach side for our valued Guest and our environment. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

2nd stay wad great as well

Customer review rating 4.4/5

Jungki K. Solo - 30/10/2019 Confirmed reviews AccorHotels

This is my 2nd stay at Novotel Phu Quoc resort. Great aiport pick up service, clean and well maintained room. Very kind staff at the resort.

Dear Jungki k. , Xin Chào! Thank you so much for writing such an excellent review and we are delighted to have you again for the 2nd time. We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Thank you for your loyalty and for choosing us again, we cant wait for your next visit. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Not the best Accor experience

Customer review rating 4.4/5

Jack Couples - 30/10/2019 Confirmed reviews AccorHotels

I booked this place for my partner's birthday and they told me that a cake will be prepared and sent to the room. After our trip and we went back about 8pm there was still no cake to be seen. At the end we had the cake in the lounge of the hotel.

Dear Jack, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback from our loyalty Guest however it is sad to know we did not meet your expectations. Please accept our apologies, I will share your comments with our team and I am sure that this feedback will serve as a lesson to be learned for our daily operations to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experience, and we do hope your next visit will be better. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Pleasant stay in great hotel with lovely staff

Customer review rating 4.4/5

D. G. Families - 26/10/2019 Confirmed reviews AccorHotels

We were with you for 2 night/3 days. A lovely experience as a family of 4. Staff were excellent.

Dear Deirdre G., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relations Manager

Nice staffs, amazing experience

Customer review rating 4.4/5

Thomas K. Couples - 25/10/2019 Confirmed reviews AccorHotels

Nice staffs, amazing experience

Dear Kinlam K., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relations Manager

It was a good time.

Customer review rating 4.4/5

Le H. Q. D. Families - 23/10/2019 Confirmed reviews AccorHotels

The most thing I like is that the resort is pretty neat and tidy. The room and the view are quite enjoyable. Service is well also. And the staff are just friendly. Foods is something a bit less than last time I stay, but I still enjoyed. My comment would be about the 30minute of checking in. Its abit long for me and my family. The rooms offering was also not really comfortable. Our family have 4 adults and 1 kid, we took 2 rooms, but they were quite far from each other. Since we did the booking in 2 times due to change of plan, I understood that your staff had tried their best, but still, wish we could have had 2 nearby rooms. Overall, everything was good enough.

Dear Le Ho Quoc D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relations Manager

Resort

Customer review rating 4.4/5

Nam H. Couples - 22/10/2019 Confirmed reviews AccorHotels

Very pleased

Dear H. Nam T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relations Manager

Very relaxing. Beautiful resort

Customer review rating 4.4/5

Anonymous Couples - 20/10/2019 Confirmed reviews AccorHotels

Great experience overall. Only one issue with the check-in. We arrived 3 hours before check-in time and weren’t given any advice or where to go or what to do. It was just unexpected and we hadn’t planned for it

Dear Nicole Maree B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relations Manager

Absolutely wonderful

Customer review rating 4.4/5

Robgusman Couples - 17/10/2019 Confirmed reviews AccorHotels

Everyone and everything in this resort was first class

Dear Robert G., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieu Le Guest Relation Manager
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