Novotel Phu Quoc Resort Hotel 5 stars

TripAdvisor rating 4.0/5 1,110 reviews
Novotel Phu Quoc Resort
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Room 1

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Children's age
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Hotel extras

  • The resort is located on Bai Truong, one of the most renowned beaches for its stunning sunsets

  • You will benefit from a large choice of Bungalow types with option of private pool.

  • Highest quality and fresh seafood available at our signature Phu Quoc Seafood Restaurant.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29

Family Room

  • Max. number of persons: 4
  • Area: From 41
  • Wireless internet in your room

Deluxe Twin, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room

5 Bedroom Villa

  • Max. number of persons: 9
  • Area: From 435

Deluxe Villa with 3 Bedrooms

  • Max. number of persons: 9
  • Area: From 200
  • Wireless internet in your room

Deluxe Villa with 4 Bedrooms

  • Max. number of persons: 9
  • Area: From 272
  • Wireless internet in your room

Deluxe Bungalow

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Deluxe Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 39
  • Wireless internet in your room

Deluxe Beachfront Bungalow with Private Pool

  • Max. number of persons: 4
  • Area: From 57
  • Wireless internet in your room

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Photo non contractuelle / Strictly non binding

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,060 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,110 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice hotel

Customer review rating 4.4/5

Ngoc N. Couples - 05/09/2019 AccorHotels review

Very nice hotel and good service. We stayed 3 days, 2 nights there. We want to come back to Phu Quoc in a near future.

Dear Ngoc N., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

we are enjoyed very much

Customer review rating 4.4/5

Toshi K. Friends - 03/09/2019 AccorHotels review

staffs are very friendly and always helpful. outdoor staffs are also friendly and say Hello to us always we meet.

Dear Toshi K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Thư Friends - 30/08/2019 AccorHotels review

So great

Dear Thư, Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Wonderful

Customer review rating 4.4/5

Tammy L. Families - 29/08/2019 AccorHotels review

Customer service was excellent, Service was prompt and polite, facilities was quite new. Love the swimming pool

Dear Tammy L., Xin chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback and we can't wait to see you again. Sincerely, Huong Tran. Assistant Front Office Manager. Novotel Phu Quoc Resort.

great stay!

Customer review rating 4.4/5

Khyle Families - 22/08/2019 AccorHotels review

clean and comfy bedroom friendly and helpful staff breakfast was great with many food choices overall satisfying stay with novotel phuqu9c

Dear khyle, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Awesome stay at Novotel Phu Quoc resort hotels

Customer review rating 4.4/5

Melvin T. Business - 21/08/2019 AccorHotels review

Great place to stay .staffs are very polite n caring.nice breakfast n hv Free shuttLe bus to the airport .this is my 2nd time stayed at the hotel. Awesome

Dear Melvin Tek Mong t. PNC, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We very much appreciate your comments regarding your stay and thank you for choosing use again as your home away from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Staff are friendly

Customer review rating 4.4/5

Paul L. Families - 18/08/2019 AccorHotels review

Wonderful and will recomment friends

Dear L. S., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Mr

Customer review rating 4.4/5

Ian Solo - 18/08/2019 AccorHotels review

Great beach vacation! Awesome experience with very warm welcome and all the staffs are great!

Dear Valerian C., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Spent a few hours of work attributed sleep in a quiet clean room.

Customer review rating 4.4/5

Cedric Business - 07/08/2019 AccorHotels review

It was good. Short and sweet. I will attempt to be concise. Had dinner in the Lobby Restaurant. It was very good. Warm plates!! Fresh Teas and juices. We discovered however that there is no Jetstar Pacific Crew discount arranged with the company so the prices would have to discounted to encourage crews to continue staying in the hotel and eating there.

Dear Cedric, We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

all things are good

Customer review rating 4.4/5

Kyongrok K. Families - 05/08/2019 AccorHotels review

room food facilities an service every things are good for me. an thanks for comfortable stay. but just one thing, room clean. I check first day, I saw some trash packed on plastic bag on outside bath area. but it didn't clean until I check out. but it didn't bother me very much. it was a good experience what say in your hotel. I will visit again if I visit phu quoc next time.

Dear Kyongrok K., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Beautiful resort and Cheerful Satff

Customer review rating 4.4/5

David S. Families - 05/08/2019 AccorHotels review

This is my third times stayed at the Novotel Phu Quoc. I stayed here again and again because staffs is the most important factor to influence me. Front desk staff Ms. Trinh is the very friendly and good reminder person. I know her more than three years that always smiling face to me. Ms. Lisa Dao Accor Member staff is a very proactive lady. When I check in that day, she come out and introduced herself. I am very appreciated her excellent servicing attitude and understand my need.

Dear David S., Xin Chào! Thank you S. much for writing such an excellent review . We strive for excellence S. we're thrilled you appreciated not only our Resort but also for our Heartists Ms. Trinh and Ms. Lisa! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it!. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Nice gem at a reasonable price

TripAdvisor rating 4.0/5

291tiahk Family - 02/08/2019 TripAdvisor review

Nice clean resort with beautiful beach. The two pools are nice as well. the grounds are very well kept. Wish there was more snacks around the hotel. We stayed in the family room with a king bed and two bunk beds - perfect for our family. Everyone we encountered was very friendly. We would definitely stay here again when we come back.

Dear 291tiahk, Xin Chào! Thank you so much for writing such an excellent review. We are delighted to learn that you had a joyful experience with us and your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good facilities, service not so good

Customer review rating 4.4/5

Felix H. Couples - 31/07/2019 AccorHotels review

Very nice hotel. The only bad experience I had was the staffs' service during check out. We were supposed to go on an 8:30 shuttle to the airport, so we went for check out 15 minutes before. Things went slow and we ask if they can hurry, the staff said they will ask the shuttle to wait. In the end we were two minutes late, shuttle was gone of course. Then another staff came and said we can wait for another one at 9:30, but during check in we were told it's full, that's why we had to get the 8:30 shuttle. At this point I decided I would just call my own taxi.

Dear Cheuk Hei H., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. I will share your comments with our team. i would like to apologize for the experience upon check out. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Luxury hotel

Customer review rating 4.4/5

Duyen Families - 30/07/2019 AccorHotels review

I had a greet experience @ Novotel Phu Quoc Hotel & Resort with my family. Five stars for their services, friendly staffs, new & modern facility. Green and Fresh.

Dear Thi Linh Chi N., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Nice

Customer review rating 4.4/5

Thanh Families - 29/07/2019 AccorHotels review

Good location, beatiful place, suitable cost

Dear Thanh, Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thanks for the great feedback. We do hope to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Wonderful trip with an excellent service

Customer review rating 4.4/5

Kyeonga K. Families - 26/07/2019 AccorHotels review

Novotel Phu quoc provided everything we wanted. It has a nice view with a beautiful beach and nice swimming pools for kids and adults. We stayed in the room with a bunker bed. My kids really loved them. I hope I can visit again soon.

Dear Kyeonga K., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Not bad for big family holiday

TripAdvisor rating 4.0/5

LadyUrsi Family - 26/07/2019 TripAdvisor review

Spacious villa with 4 bedrooms. Staff is polite and helpful. Improvement is needed for housekeeping. The kitchen was empty when we stepped in the villa. Staff put back the cooking sets and utensils while my family was settling in the villa. A detergent was found right outside the double-leaf door of the villa and stayed there for 2 days. Only one box of facial tissues found in the 4-bedroom villa. Shampoo was not refilled automatically for a 4 nights stay. Housing keeping staff seems to be forgetful. I made an advance online booking for a table at Food Exchange but no one informed me that the restaurant is closed for the whole week until I attended the booking with other 10 family members. Everyone felt disappointed.

Dear LadyUrsi, Xin Chào! We sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate resort teams to prevent this from occurring in the future. We are disheartened that you did not fully enjoyed our facilities and your prior booking to our Food Exchange Restaurant as during your stay we had a very last minute maintenance to do that is out of our hands and we cannot let our valued Guest feel uncomfortable as we always strive to provide a superior services for every customer. Thank you again for sharing your experience, and we are looking forward to seeing you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Beautiful hotel and great service

Customer review rating 4.4/5

Lawrence Couples - 25/07/2019 AccorHotels review

It was a great stay we had eventhough the weather wasn't good on the first 2 days. The upgraded room facing the lily pond was beautifully decorated and spacious. Great service start from the airport. Just approached the counter and we were shown to our car straightaway. Check-in was a bit slow due to numbers of guests they have. But we were soon well taken care by Ms Tuyen. She brought us to our room and explained to us the facilities and suggested to us where to visit. Thank you so much for her wonderful service and special arrangement for the birthday cake. Even the housekeeping manager personally came and check the room and making sure our stay is perfect. We really enjoy the beach and the pool. It was really relaxing and not too crowded. We ate twice at the seafood restaurant and it was very nice. Not too expensive either especially worth the money for the set menu or seafood platter. Breakfast was good too... Even though they were busy, food has always been replenish. Love the noodle and a must for the Vietnamese coffee... Ordered room service one night and it came promptly in less than 20mins. Overall it was a great stay. Just a few minor things tht need to be improved. Hot water problem for our room 709 (not enough for a bath) and shuttle service to town (always full even if we book 2 days earlier). There aren't much thing to do for adults in Phu Quoc. Whole place is developing in fast pace and spread from North to South. But for a short break just to relax at the beach it is wonderful.

Dear Lawrence N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Ms. Tuyen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

We love you service.

Customer review rating 4.4/5

Duangruthai Friends - 25/07/2019 AccorHotels review

Great serviced and Nice atmosphere.

Dear Duangruthai P., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Mr

Customer review rating 4.4/5

Việt N. Families - 22/07/2019 AccorHotels review

Unsatisfied

Dear Viet N. D., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
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