Hotel - Novotel Phu Quoc Resort
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Novotel Hotel

Novotel Phu Quoc Resort Hotel

Duong Bao Hamlet  Duong To Commune  Kien Giang Province 
  PHU QUOC ISLAND
VIET NAM

382 reviews
TripAdvisor Rating Based on 382 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Two outdoor unheated pools
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Two outdoor unheated pools
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Two outdoor tennis courts
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 366 rooms
  • 337 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,228 reviews

Our guest reviews for Novotel Phu Quoc Resort

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 382 reviews
AccorHotels certified review
Khoa D. Families - 14/08/2017
« Unpleasant Holiday at Novotel Phu Quoc Resort »

I would like to send you some words after the holiday at Novotel Phu Quoc Resort (villa 1002, from 10-Aug to 12-Aug). I have stayed at several five-stars resorts in Vietnam, however Novotel Phu Quoc has given such a surprise as following 1. Shuttle Plan to pick-up at airport is unreasonable. We arrived at Phu Quoc airport at 13:05 10-Aug, had to wait other 25 minutes for the next shuttle by 13:30 from airport to resort. It was more unreasonable that there were no more flights which would be landing. It would be reasonable to pick up as per the flight schedules (this is how Vinpearl Phu Quoc is managing). 2. Novotel Phu Quoc did not have welcome drinks. 3. After check-in, no one has introduced about the resort as well as the facilities / services which we can enjoy. 4. Out of 3 swimming pools, there are 2 dirty swimming pools. We swam by 6:30am and 4:00pm, there was lot of dirt and sand in the pools. 5. There were not safeguards by the swimming pools. There were safeguards on the beach but they were not focusing on their tasks. 6. At the swimming pool in Villas area, there were not towels in the morning (06:45am) 7. Steam bath (free) service was so bad, the room was tight, not enough space for 3 people sitting. 8. Breakfast buffet was also bad, not many choices. Out of 8 dishes, they were boiled sweet potatoes, boiled corns, boiled potatoes. We found guava skin not clean. 9. Taxis were in queue right behind our villa (view from the bathroom on the 2nd floor) , which causes the uncomfortable and unsafe feelings. We had to close the bathroom’s window and the curtains all the time. 10. The staffs are unprofessional. We called to ask about ping-pong table availability, they replied yes, but when I asked where, they seemed not knowing about it and tried to ignore. Best regards, Khoa D. and Sons

AccorHotels certified review
Monique N. Friends - 14/08/2017
« Good basics »

Room was clean; food was good; dining room was crowded at rush hours; staff very friendly and nice; beach bar closed early.

AccorHotels certified review
Hai L. Families - 13/08/2017
« Amazing »

Hotel is great

AccorHotels certified review
T. H. Y. Families - 11/08/2017
« Customer Service Management »

My Wedding Reception had been organised at Novetel Ho Chi Minh 12 years ago, and I was impressed by your Brand name & services since that day. I always love Novotel & Accor Group! But this is my 1st time in Phu Quoc as well as Novotel Phu Quoc. But I love the stay with you here.

AccorHotels certified review
H. C. K. Families - 10/08/2017
« Great, thank you Novotel Phu Quoc Resort »

Great and relaxing. I would definitely go again when I have the chance too.

AccorHotels certified review
Le T. L. Families - 10/08/2017
« Good place for relaxing »

I was impressed about the hotel's landscape and Phu Quoc seafood restaurant.

AccorHotels certified review
Tu A. Families - 09/08/2017
« Great »

great view, nice room, good services

AccorHotels certified review
V. T. U. Families - 08/08/2017
« Wonderful holidays »

We spent a few days here to celebrated for my son birthday, it was so relaxing, nice environment and so friendly staff. Thanks for the wonderful holidays. We will go back again soon.

AccorHotels certified review
Jacki Couples - 07/08/2017
« Good »

Room with beachfront was amazing. Staff accomodating

AccorHotels certified review
Angela C. Couples - 07/08/2017

Fantadtic - great amenities and staff

AccorHotels certified review
Olga J. T. Families - 05/08/2017
« Relaxing, peaceful and exotic »

The hotel could not have been more helpful throughout my stay. Dining area, children's area, sports area - wherever we were, the Team could not have been more helpful. Everyone on the hotel staff made us very welcome; the Cleaners were also very friendly and worked extremely hard to ensure cleanliness within the room. I just loved my holiday and didn't want to return to the UK after such a lovely, welcoming experience at this lovely hotel and resort.

AccorHotels certified review
C. A. Couples - 03/08/2017
« Not very pleasant »

Wi-Fi was excellent – strong and reliable. Condition and cleanliness of room were very good. Hotel/resort was beautiful. No more Novotel counter staff and shuttle bus service upon late-night arrival at the airport due to last-minute domestic flight delay. Upon check-in, no welcome drink and no one helped us with our luggage and brought us to our room. Shuttle bus to town – timings very limited. Deck umbrellas at the beach pool were all closed. What’s the point of having deck umbrellas if they’re never opened? Chef/cook at the eggs station at the breakfast restaurant didn’t understand English terms related to how eggs are cooked, especially “sunny side up”, which means “egg yolk still runny; don’t flip the egg!” Had to ask for hot coffee/tea to be served at the breakfast restaurant. Had severe food poisoning with diarrhoea after dinner at the hotel seafood restaurant on the last night. F&B Director agreed to investigate and inform me of the findings through email, but I have yet to receive any email from him.

AccorHotels certified review
Thu Families - 02/08/2017
« Sastified »

Clean, polite and caring

AccorHotels certified review
V. T. X. T. Families - 01/08/2017
« Staff members are nice. »

Pleased

AccorHotels certified review
Hong N. Friends - 01/08/2017
« Ms Hong »

Too many Chinese tourists making noise is very annoying every where, especially at buffet breakfast. Staffs are good and well trained for good services.

TripAdvisor review
piranha2015 Family - 01/08/2017
« How do you know when you've had enough? »

Very good holiday at this resort. It wasn't relaxing as such because I had my grandchildren for the 2 weeks and they kept me very busy. The kids' Club everyday was just right for the little ones. They loved it. My Son and his wife used the Gym equipment, tennis and bouls. Excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear piranha2015, Thank you so much for taking your time to write the review for us on TripAdvisor! We are happy to know that you and your family enjoyed the resort's facilities, gym and our Kid Club. Your positive comments will be shared with the entire team accordingly, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also note your comment about milk and coffee in room. Next time, please give our staff a call, and they would be very eager to bring you more to your room. Thank you again for sharing your experience, and all the team & I hope to have a chance to welcome you and your family again soon. Best regards, Rahul Panwar Executive Assistant Manager Novotel Phu Quoc Resort

AccorHotels certified review
N. X. T. Friends - 31/07/2017
« Good time in Phu Quoc »

I have 02 nights at Novotel and feel good. The staff name Cường at Reception desk was very helpfull.

AccorHotels certified review
Hoa Families - 31/07/2017
« Interesting, relaxing, »

I am very happy when I was staying at your resort.

AccorHotels certified review
Nguyen T. A. Families - 30/07/2017
« Very good »

Foods very dilicious, service ok

AccorHotels certified review
Huong M. Families - 28/07/2017
« Definitely will be back »

2 things I love about this resort are: facility and managers (Tan and Trinh) at Seafood restaurant and Food Exchange. 2 things need to be improved: the operation of the reception and the smiles of staff. I realised the workload at the reception and Exchange in the morning are tough and heavy. The process has much room to be improved, or more labour is required when pax are full. But smile is something unlackable under any circumstance in hospitality. I hope to see better and more friendly manner next time. P.S: the serving at Ocean bar needs to be improved too, not very friendly. I tried to make it short but I really have intention to come back so hopefully my comments can make things better rather than someone is fired or blamed. Thank you for the fantastic time at your resort.

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