Hotel - Novotel Phu Quoc Resort
Novotel Hotel Novotel Hotel

Novotel Phu Quoc Resort Hotel

4.0/5 727 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Four outdoor unheated pools
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Two outdoor tennis courts
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 366 rooms
  • 337 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,366 reviews

Our guest reviews for Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 727 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sharon Families - 10/07/2018 AccorHotels certified review
« Very pleasant »

My stay was quite nice. The seafood restaurant was amazing. The live band (EMinor7 ??) in the main area of the hotel was wonderfully fun. The elevators could use some air circulation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Dung Families - 10/07/2018 AccorHotels certified review
« That's good! »

I think that everything is good, our trip was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dung Viet D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Duong T. Families - 09/07/2018 AccorHotels certified review
« Such a must come back place »

Everything was perfect until the last lunch before i got back to Hanoi. Not so sure if it really was caused by the fish in the restaurant but i was in deep stomach pain and serious diarrhea, until the next day. That was such a night mare. Would like to send my sincere thank to the team that allow to extend my check out time from 12pm to 2pm .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anh Duong T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Hung D. N. Families - 09/07/2018 AccorHotels certified review
« A paradise for vacations »

An excellent place for vacation. We had a very short time but wonderful at the Novotel resort. It can't be better. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hung Dung N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Vinh Business - 08/07/2018 AccorHotels certified review
« The hotel facility is good, however customer service is warning ! »

I booked 3 twin rooms for business meeting via email & required to split VAT invoice for 6 people. But when I got there, not only the check-in process is very long, but also we got 3 double rooms. I requested to change to twin room, the receptionist is very low responsive and asked me to wait like 1-2 hours for them to check. At the end, I didn't change because it's a waste of time for us. When we check-out, the staff told me they didn't know anything about the VAT invoice although I showed them my email to Novotel before. After 1,5 hours check-out, we managed it. The room rate is quite expensive than other resorts in town regarding the room facility and location. I can get more spacious and comfortable room with this rate.

Phuong P. Families - 07/07/2018 AccorHotels certified review

Utterly disappointed. Toilet didn’t flush (called maintenance 7x in 24h period regarding this), ants and roaches everywhere. Staff was not Knowledgeable. Overall I had the worse time ever in a 4-5 star facility.

Vincent P. Families - 03/07/2018 AccorHotels certified review
« Great holiday in Novotel Phu Quoc »

Beautiful resort, staffs super friendly, good food and gorgeous ocean view from our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanh Tu P., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Tuyet T. Families - 02/07/2018 AccorHotels certified review
« Facilities are good and services should be improved. »

My reservation was booked and confirmed 2 months before my time. In the airport, there is no hotel rep. at pick-up area (even have a desk with Novotel logo) and I had to call for shuttle bus pick up. check-in process is fast but until 2:30pm to receive room (3-room villa). Buggy not available and there are many customers compete for buggy. When we reach the villa, there was another family occupied. My family had to back reception to check and was given another villa. In our villa, one of flashlight was broken and no replacement after an employee check and confirmed. A light in swimming pool is broken however it's lucky no electric leakage. it's fixed after informed. The rest is OK, receptionist is welcome and friendly.

Gavin P. Couples - 29/06/2018 AccorHotels certified review
« Gavin & Liz P. »

From the airport pick up to the airport drop off the staff across the board were excellent. Krzysztof and his GM could not do enought for us. Our room was the best we have stayed in at Accorr for a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin P., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Troy Couples - 29/06/2018 AccorHotels certified review
« Despite bad weather - a great stay »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy C., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

N. T. N. C. Families - 29/06/2018 AccorHotels certified review
« Thich »

Thich

Our hotel has responded to the review
Our hotel has responded to the review

Kính gửi c. Ngoc Thi N., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Novotel Phu Quoc Resort. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Hanh Truong Quality Control Novotel Phu Quoc Resort

Thanh X. Families - 29/06/2018 AccorHotels certified review
« good service. friendly n caring staff »

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanh X. B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Ann Families - 26/06/2018 AccorHotels certified review
« Vacation at Novotel »

Overall nice and very beautiful scenery Service was really good However, food was too Americanize Accessories in each room were falling apart in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh T. Quality Control Novotel Phu Quoc Resort

Mr. D. N. Friends - 26/06/2018 AccorHotels certified review

The worst Novotel I ever stayed. Was not a resort. All management ways is to make it easy for hotel not even water in the room. Just out right disappointed at every event. Left a day early when all three days were prepaid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Dien N., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Du Business - 24/06/2018 AccorHotels certified review
« A bit below standards »

Pretty average experience in most areas: - Inexperienced staff - Noisy airconditioning - Not great food

Gregr Couples - 22/06/2018 AccorHotels certified review
« Nice hotel, pity about the weather »

Enjoyed the hotel and facilities. Excellent service. Will return (but not in June)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory L R., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

L. T. K. Friends - 22/06/2018 AccorHotels certified review
« Great »

It was a good experience except for the room phone which is faulty and I couldn't call for in room dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tze K. L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Lars E. F. I. Business - 21/06/2018 AccorHotels certified review
« Excellent staff! »

Very nice, helpful and welcoming staff, especially Mini Minh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars Edvard Fermann I., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Hoang T. L. Families - 16/06/2018 AccorHotels certified review
« Superb hotel with fantastic staff and mesmerizing views. »

Had an amazing stay from arrival to departure. Not even surprised everything is so perfect because this place is like heaven. Faultless. When departing from a hotel is always kind of bittersweet because a littlebit wanting to get back to my real life. Not from here. I could stay here for a very long time. And since departure I cannot forget the light-hearted feeling I had over my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoang Tri L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Family - 14/06/2018 TripAdvisor review
« Very nice hotel »

I traveled with my family and we really enjoyed our stay at Novotel Phu Quoc. I've stayed in many Novotel hotels but this is the best hotel I've ever stayed. The hotel has a good location with 2 big swimming pools and nice beach. I will definitely come back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khuong D It is a great pleasure for us to read such a positive review regarding your last stay with us. Thank you for publishing your experience in order to inform our future guests and our team-members at Novotel Phu Quoc We are glad to know that you and your family enjoyed the hospitality services in our property. Thank you for being our guest. We all hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

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