Hotel - Novotel Phu Quoc Resort
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Novotel Phu Quoc Resort Hotel

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4.0/5 719 reviews
All hotels in Phu quoc island
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Four outdoor unheated pools
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Two outdoor tennis courts
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 366 rooms
  • 337 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,299 reviews

Our guest reviews for Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 719 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Hoang T. L. Families - 16/06/2018
« Superb hotel with fantastic staff and mesmerizing views. »

Had an amazing stay from arrival to departure. Not even surprised everything is so perfect because this place is like heaven. Faultless. When departing from a hotel is always kind of bittersweet because a littlebit wanting to get back to my real life. Not from here. I could stay here for a very long time. And since departure I cannot forget the light-hearted feeling I had over my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoang Tri L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

TripAdvisor review
Family - 14/06/2018
« Very nice hotel »

I traveled with my family and we really enjoyed our stay at Novotel Phu Quoc. I've stayed in many Novotel hotels but this is the best hotel I've ever stayed. The hotel has a good location with 2 big swimming pools and nice beach. I will definitely come back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khuong D It is a great pleasure for us to read such a positive review regarding your last stay with us. Thank you for publishing your experience in order to inform our future guests and our team-members at Novotel Phu Quoc We are glad to know that you and your family enjoyed the hospitality services in our property. Thank you for being our guest. We all hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
Long K. Couples - 13/06/2018
« Great Experience! »

I am really satisfied with the experience staying at Novotel resort. I love the design and atmosphere in the whole vicinity. Customer service and employees are very helpful and friendly. We definitely will return Novotel Phu Quoc in the near future. Thank everyone working there for our unforgettable memories at Phu Quoc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Long N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
N. M. H. Families - 08/06/2018
« Good service »

Very beautiful hotel, very staff, lunch is also very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manh H. N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
V. T. D. Families - 07/06/2018
« Need to improve service quality during breakfast hours! »

The beachfront bungalow with private pool is really nice. Check-in and out were smooth. The guys driving electric carts were friendly and helpful. Only issue is with the staff in the restaurant during breakfast. No smile, no greetings and seemed unwilling to help guests with their needs.

AccorHotels certified review
L. S. Families - 07/06/2018
« Nice week end getaway »

As usual I love these villa it s really nice. But this time we arrived in the room had bath and figure it out that there was no towels in the villa at all and needed to contact to have some . No bathrobe and no flippers too. It look empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hylton L., TWe very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. While I am so happy to read that, in general, you have a good stay with us, it is saddened that your experience with amenities in room did not meet your expectation. Please accept our sincerest apology. Please trust that your feedback has been escalated to our House Keeping to immediate address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope you give us an opportunity to welcome you back in the future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
Nguyễn Q. H. Couples - 05/06/2018
« Not too good »

I have been waiting until 14:45 to get my room. Moreover, my room view was too ugly (it was opposing the parking lot and dirty constructive area). The food was unclean because all my friends have diarrhea after their breakfast in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quoc H. N., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the delay on your arrival day as you had to wait for the room. We are very surprised to hear that your friends had stomach problems, as we didn’t receive any such feedback from more than 400 guests who had same breakfast during those days. But we will definitely check and review this matter with our restaurant and kitchen team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
Viraj C. Business - 03/06/2018

EXCELLENT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prithviraj Chatterjee, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
D. V. H. Families - 31/05/2018
« satisfied »

I 've just had a comfortable holiday in your resort. I felt pleased with your services. All staff of your are friendly and enthusiastic. I hope that i will to return to this place in the next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear h. Van D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
Y. Y. K. Families - 30/05/2018
« A great relaxing experience »

Great for a fun family time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yew K. Y., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

AccorHotels certified review
M. S. H. Families - 26/05/2018
« not bad »

It need to improve house keeping

AccorHotels certified review
Ngoc H. Couples - 26/05/2018

Hotel is good. I love the Novotel. Only dont like is the staffs not enough experience. When check in they dont know to bring guests who is the first who is the second.

AccorHotels certified review
Dai N. Families - 25/05/2018
« Good Place and the Best for staying »

Good Place and the Best for staying

AccorHotels certified review
T. B. H. Families - 24/05/2018
« Satisfied »

We have a nice holiday here. the staff are friedly and professional, they always support us when we need especially We have a baby. the food is delicious, however i hope vienamese food will be diversity. villas is comfortable and wonderful. We hope to come back Novotel recently time! thank you very much!

AccorHotels certified review
Philip C. Friends - 24/05/2018
« Fantastic relaxing experience »

Beautiful resort, rooms and public areas all very clean and well presented. All staff were enthusiastic and friendly providing service above expectations. Food was a very good quality although more local/Vietnamese food options would have been good. A side note, I did not use my welcome drink voucher, every Accor hotel I have stayed at I have been eligible for at least a house white/red. Here I was provided with a coffee/tea or mocktail option and was told my status does not qualify for a wine. I was provided with a room upgrade and was very grateful for the ocean front villa and felt very special

AccorHotels certified review
Nelly Couples - 18/05/2018

Service’s attitude of the staff at the bar (next to the front desk), eg: i talked to front desk staff to borrow the chopsticks, spoons, she told to go to the bar; i went to the bar, i talked to staff, they just replied me that they don’t have & told me to go to the restaurant, and i said the front desk told me to come here & now you told to go to the restaurant, he insisted that i must go to the restaurant to get chopsticks, spoons and he will check with front desk; finally i gotta go by myself. That insistment was not pleasant at all, especially at Novotel. “I prefer not published my comments, just for your internal review”

AccorHotels certified review
Luka Couples - 17/05/2018
« Very lovely stay! »

Our stay at Novotel resort Phu Quoc was very comfortable, enjoyable and overall a lovely holiday!

AccorHotels certified review
Hanh L. Families - 16/05/2018
« Novotel Phu Quoc is so fanstastic »

We stayed at 3 bed-room villa. The villa is beautiful with private clean swimming pool. Living room is wide with comfortable relax chairs, however the internet TV is not easy to use (!),. Bedrooms are very airy, nice view; pillows are soft, good for sleep. Bathrooms are very nice, my family extremely enjoyed the therapy body wash. I like the Kitchen most. It is fully equipped and ready for our self-arranged dinner at the villa.

AccorHotels certified review
P. T. T. T. Families - 13/05/2018

It’s great with the housing facitation, link to the service you have provided. Really satisfied this time with all family!

TripAdvisor review
Thảo N Friends getaway - 10/05/2018
« A WONDERFUL TRIP »

i extremely love this resort. We had a great experience. Nice room, nice view, friendly staff. Has shuttle bus pick up to center as well as to airport and many service for guest. Can't wait to come back !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thảo N, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

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