Novotel Phu Quoc Resort Hotel 5 stars

TripAdvisor rating 4.0/5 1,054 reviews
Novotel Phu Quoc Resort
See on a map
+ 25 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • The resort is located on Bai Truong, one of the most renowned beaches for its stunning sunsets

  • You will benefit from a large choice of Bungalow types with option of private pool.

  • Highest quality and fresh seafood available at our signature Phu Quoc Seafood Restaurant.

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Devour in an exquisite and free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: x4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room, 2 Single Beds

  • Max. number of persons: x4
  • Area: From 29
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family Room

  • Max. number of persons: x4
  • Area: From 41
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin, 2 Single Beds

  • Max. number of persons: x4
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Suite, 1 Double Bed

  • Max. number of persons: x4
  • Area: From 51
  • Views: Garden side, Sea side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Villa with 3 Bedrooms

  • Max. number of persons: x9
  • Area: From 200
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Villa with 4 Bedrooms

  • Max. number of persons: x9
  • Area: From 272
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Bungalow

  • Max. number of persons: x4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Bungalow with Private Pool

  • Max. number of persons: x4
  • Area: From 39
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Beachfront Bungalow with Private Pool

  • Max. number of persons: x4
  • Area: From 57
  • Views: Sea side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Photo non contractuelle / Strictly non binding

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 476 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more
Novotel Phu Quoc Resort Meeting Room

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,781 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,054 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Overall experience was fine

Customer review rating 4.4/5

Ivan C. Couples - 18/05/2019 AccorHotels certified review

Check in was long queue, waiting almost 20 minutes as sliver member. Room was not ready and still air con leaking when we went to room, GRO was change immediately. Room chair was broken. food and beverage was poor service, special buffet breakfast egg station chef was bad attitude.

Dear ka kit c., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Enjoyable experience, with minor problem in house keeping and English communication

Customer review rating 4.4/5

F S. Couples - 18/05/2019 AccorHotels certified review

Passionate and helpful staff Minor mistakes in house keeping English level to be improved

Dear Hon Yin S., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Relaxing

Customer review rating 4.4/5

Phillip H. Couples - 16/05/2019 AccorHotels certified review

Care free in a relaxing environment. Our room was superb and made us feel like we really have a get away

Dear Lee H., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Not supportive staffs

Customer review rating 4.4/5

Dk J. Families - 15/05/2019 AccorHotels certified review

Buggy service was terrible. Most of all, staffs are not supportive and not responded well on every request. My family waited buggy more than 20 min when we check out. The window in a master bedroom was totally broken and felt unsafe during stay. The electric kettle was too dirty to use.

Dear Daekyo J., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Relaxing trip

Customer review rating 4.4/5

C. Y. Couples - 15/05/2019 AccorHotels certified review

The resort was beautiful and the rooms were clean and comfortable. Had a wonderful relaxing time here. However, the quality of food served (Food Exchange Restaurant) should be improved to match the standards of the hotel (it being a 5-star hotel). Overall, good experience.

Dear Y. huei c., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort
Customer review rating 4.4/5

Thao D. Families - 14/05/2019 AccorHotels certified review

Very beautiful beach, suitable for rest. But morning buffet is not so nice if they are 4-5 stars hotel.

Dear Thanh Thao D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

excellent location with excellent service

Customer review rating 4.4/5

Hangyuan Friends - 14/05/2019 AccorHotels certified review

Novotel is located in the middle of the Phu Quoc, and it almost has all the free transfer to most sightseeing places in the island. They also have free airport pick up, they even have a counter just out side the airport arrival gate. The hotel manger Lisa is very helpful and freidndly, her managing team is trying the best to provide the best service to all their guests, especially for the le club members. Thanks for hall her help during my stay, hope to see them again soo

Dear Hangyuan Z., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Average

Customer review rating 4.4/5

Anonymous Families - 13/05/2019 AccorHotels certified review

Poor organisation & construction, nice and friendly staff.

Dear Christian K., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

hotel with the best location and perfect member service

TripAdvisor rating 4.0/5

hangyuanz Friends getaway - 13/05/2019 TripAdvisor review

Novotel is located in the middle of the phu quoc island, and it has free shuttle bus to almost all the landmark or sightseeing places, like pearl island or cable car. The hotel has counter jut outside the airport arrival gate for pick up or drop off their guest, it is free. The manager, lisa and her team are excellent. They are providing the best service to all le club member, and I am really appreciate all her help during my stay.

Dear hangyuanz, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

A fantastic staying

Customer review rating 4.4/5

Matteo Families - 09/05/2019 AccorHotels certified review

Very good experience and comfortable staying

Dear Matteo B., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Poor customer service

Customer review rating 4.4/5

Artur Friends - 07/05/2019 AccorHotels certified review

I’m struggling to get an updated invoice because the one I got was incomplete. Email address fails, phone number listed on existing invoice is fake. I managed to call accord to get the right number, but after asking for the invoice, I still haven’t received it. This is making me frustrated. The facility was great, but the beach entertainment options were non-existing. Airport shuttle was always fully booked.

Dear Artur Sakaru A., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Generally satisfactory

Customer review rating 4.4/5

Anonymous Couples - 06/05/2019 AccorHotels certified review

Room was great and really loved the private pool that we booked with the room. My one complaint is the gardeners would let themselves into the private garden without any warning in order to trim the trees. This isn't acceptable - they should have to knock on the door like the cleaning staff. Because the hotel was so busy, breakfast was a bit of a fight to get seats / plates, etc. Wasn't very relaxing. Gym facilities were good, except need fans in there as it's way too hot - even with the air conditioning. Also should be more strict about who can use the gym. Because the ping pong table is accessed through the gym, often there were children mucking around in the the gym whilst we were trying to work out. Staff were generally very sweet and helpful. It would be nice though if they supplied adapter plugs (all other accorhotels I've stayed at have done this).

Dear Kirsten S., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

My family enjoyed our stay at Novotel Phu Quoc.

Customer review rating 4.4/5

Anonymous Families - 06/05/2019 AccorHotels certified review

The resort is nice, clean. The breakfast is good. The service is satisfactory. We will go back in the future. Thank you.

Dear Thi Lan Huong L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Viet Hai L.

Customer review rating 4.4/5

Viet H. L. Families - 06/05/2019 AccorHotels certified review

The profession and the service are excellent and that’s make us always feel welcome.

Dear Viet Hai L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Company Trip

Customer review rating 4.4/5

Alan S. Families - 06/05/2019 AccorHotels certified review

The experience from booking till check out was awesome. Special thanks to Ms. Lisa for her kind assistance during the booking and also Ms. Nhi for her kind assistance throughout our trip.

Dear Wei Chyun S., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort
Customer review rating 4.4/5

N. T. T. H. Families - 03/05/2019 AccorHotels certified review

Nice villa, spacious, fully equipped with necessary facilities, very suitable for families with old people and young children However, in the room there are many small insects, such as wind ants, they appear throughout the room, there are many beds in the bed and it has caused many troubles for children.

Dear Thi Thu H. N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

I like this resort very much!

Customer review rating 4.4/5

L. H. N. Families - 03/05/2019 AccorHotels certified review

Beautiful and clean beach but the next to resort is under construction. Very well design, so much green, full of facilities, good meals, well trained staffs but still mosquito.

Dear N. Hoai L., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Normal

Customer review rating 4.4/5

Nguyễn A. D. Families - 03/05/2019 AccorHotels certified review

Hotel's room is small. Need more lights. Pure water in your refrigerator and pure water on the desk was the same. That caused the mistaken.

Dear Anh Dung N., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort

Perfect staying

Customer review rating 4.4/5

W., S. Y. Families - 02/05/2019 AccorHotels certified review

A

Dear sangyoon W., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort
Customer review rating 4.4/5

Tran D. Families - 02/05/2019 AccorHotels certified review

It is surprised for me when receptionist require a deposit in cash when check in

Dear Tran D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hanh Truong Quality Control Novotel Phu Quoc Resort
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in phu quoc island