Hotel - Mercure Hotel Wiesbaden City
Mercure Hotel Mercure Hotel

Mercure Hotel Wiesbaden City

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4.0/5 565 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Currency exchange

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,151 reviews

Our guest reviews for Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 565 reviews
AccorHotels certified review
Shannon Business - 31/01/2018
« A decent stay. »

The biggest downfall was the construction occurring in the spa. I am also awaiting a response to receive a new updated folio because I was double-charged for an early check-in and I need a new bill reflecting the correct dollar amount I paid in order to submit to my company for reimbursement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Crandall, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We regret that not all services have met your expectations. We have communicated the reconstruction of the wellness area on all internet portals and our homepage. Our wellness area will be finished in March 2018. We also regret that there were difficulties with the bill. On the second bill, it was canceled again, and we sent you both bills. Because it was an online check out the canellation on the second bill. We thank you for your understanding, and we would be pleased to welcome you again during your next visit in Wiesbaden. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Kevin A. Couples - 28/01/2018
« Slightly Disappointed »

First of all I always enjoy staying at this hotel while in Wiesbaden. Unfortunately this stay had a few errors from the start. I booked a king privilege room and was put into room 309 which is the same size of a standard room. I have always stayed in a much bigger room when reserving king privilege. This room had damage around the inside door frame, lamp shades damaged, bathroom ceiling stained and damaged. We only had one robe which another was later delivered. A welcome note was provided to us later that evening. We had late check out the next day but our belongings to include suitcases were moved around while at breakfast just so they could clean the room, even though we hung a do not disturb sign on our door. Having platinum Status and experiencing this was very disturbing. On another note! Your bar staff and front desk staff always remain professional which is very nice. I hope my experience is better next time. Kevin A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Now we have noticed in your profile that you will not get the room 309 anymore, if it allows the availability. As a rule, housekeeping never goes to a room with the “do not disturb” sign. Nevertheless, we will follow this advice, and we will check. On your next stay, please give a short notice at the reception, if you need the late check out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Anonymous Business - 21/01/2018
« OK »

Clean rooms, Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We highly appreciate that you took the time to let us know that you were not totally satisfied with your stay. We are pleased that you have noticed our cleanliness and our service positive and at the same time regret that not all services have met your expectations. Your hints are very important to us as they help us to constantly improve our service. Therefore, we would like to ask you to describe in more detail, why our breakfast did met your expectations. Unfortunately, our wellness area will be renovated until March 2018. This is published on all internet portals and our homepage. We thank you for your understanding and we would be pleased to welcome you again during your next visit in Wiesbaden. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Tom D. M. Business - 19/01/2018
« overal OK-ish »

Overall Ok-ish, but elevators are weird (when you arrive form parking lot and push button for elevator, the elevator at the other site of the plastic curtain ( maintenance going on?) comes down. You cannot see that but hear the bell. No signs that you should take that one, but if you don's you will never get to the reception. Next; if you want to go down to the parking lot only 2 elevators go there, if you call for an elevator and the other one comes up you cannot go down, so you send that one to the 5th floor other wise it will keep coming up. Next; rooms are very noisy looks like carton wall, no value for money...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. de M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that there were difficulties with the lifts. As we have modernized our public areas in the last year, now we are also adapting the wellness area and the vestibules of the lifts. We are very grateful for your note regarding the lifts and will try to find a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Kevin J. Business - 17/01/2018
« Managing Director »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jones, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. Sincerely, Saskia Kowal Guest Service Team

TripAdvisor review
Family - 11/01/2018
« Great location and easy garage access »

We returned to the hotel after three year absence, the refurbishment has lifted the hotel to a very high standard. Staff very helpful, gave good guidance on places to eat and see. A relaxing public area after touring the town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. With best regards Saskia, Guest Service Team

AccorHotels certified review
Brian A. Solo - 03/01/2018
« Good hotel right in the middle of Wiesbaden »

Great one night stay. Room was awesome ... So big with a small sofa area. Plus Location Bar service excellent Room Easy checkin online Easy checkout Negative Nothing really

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Anonymous Business - 27/12/2017
« Very good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Verdonk, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

TripAdvisor review
Family - 22/12/2017
« Excellent stay »

The staff was friendly and they have answer for all my questions but i have one suggestion there is no privacy in the bath room becuase of the doors i think if the door is wood then there will be privacy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alqutaimi, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. With best regards Saskia, Guest Service Team

AccorHotels certified review
Catherine Business - 21/12/2017
« nice »

Memebers in front desk always explain everything with smile, even they most of time speak in German, will not let guest like me whom can't speak German feel bad. Room is clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Huang, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Aivars Friends - 20/12/2017
« Very nice hotel »

Very nice hotel in the center of Wiesbaden. The staff was very polite and helpful. Breakfast is rich and in my opinion everybody can find something to start the day with smile on the face. Good beds in the rooms, clean. Good WiFi access. I recommend it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Droiskis, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Kara Business - 19/12/2017
« Good stay! »

Staff was extremely friendly and worked with us no matter what actions we asked of them. The only issue I had was the room I was in was extremely hot and could not get the heat to lower . . .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Luton, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We will check our heating system and we feel very sorry for that issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Jennifer Business - 18/12/2017
« Satisfactory »

Overall experience was good. Ordered room service twice, food was good. First time the cart was removed next morning, but second time, the cart was still outside of my room for 2 days. No one bothered to remove the cart. The gym was still under construction but the front desk didn’t mention that at all during check in process. I had to find out by looking around level -1 and finally went to the front desk to find out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for your positive review! We appreciate the fact that you have taken the time to report in detail about your stay with us. We are pleased that you were overall satisfied with your stay in our hotel and we regret that not all the services have met your expectations and our standards. We are very sorry that you were at check in not informed about the renovation of the wellness area and that the room service cart stood 2 days in front of the door. This is not part of our standard, so we will pass your points of criticism to the appropriate departments. We are looking forward to welcoming you again. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Yoshihisa Y. Families - 17/12/2017
« Very good experience »

Lobby is very spacy and its interior is very elegant. Room is big enough and service is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Anonymous Business - 16/12/2017
« It's ok. »

Staff were friendly, and the lobby is nice; however, the room was tired and breakfast needs rotations. You need to update the website to let customers know the fitness and pool area is still not available. Highly recommend you consider where you place your guests. Put your long term guests in your nicer rooms and single night guests in rooms still under renovation. House keepers are not consistent with replenishing supplies in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that you were not informed about the construction of the wellness area. However, since last summer 2016, we have published the conversion of the public areas including the wellness area on our homepage and on all internet portals. The room allocation is managed by our reservation department and the front office. Guests are also welcome to change the rooms on request and availability at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Trinidad Business - 16/12/2017
« Truly fantastic! »

My hotel stay was extremely pleasant. My room was fresh and clean. I recommend this hotel for the best breakfast and customer service. You will not be disappointed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Kevin J. Business - 14/12/2017
« Managing Director »

Met my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards Saskia Kowal Guest Service Team

AccorHotels certified review
Anonymous Business - 14/12/2017

Friendly, helpful staff. A good experience, as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. Best regards Saskia, Guest Service Team

AccorHotels certified review
Walter N. Friends - 13/12/2017
« Very poorly handled check out »

Everything was fine with the stay except that we were told at check-in that as a member of the hotel club we would be able to check out as late as 6pm. I told the front desk person at check in we would leave at 2pm. The next morning, we came out of our room at 12:10pm to go for food and were locked out. The front desk said we needed to check out immediately because they filled up over night. There were several people waiting in line behind us in the same situation, locked out of their rooms without warning. It took a while to convince the woman at the front desk to allow us to stay until 2pm as we had not packed and prepared to leave. I understand that they had unexpected checkins over night but this was handled very poorly. If we needed to be out by noon, we should have been informed by telephone or with a note under the door or with any other means of communication. You shouldn't just set everyone's keys to expire and then tell them that they need to be out immediately at the last minute. It did not help the situation as nobody could get back into their rooms to prepare for check out and it caused major customer dissatisfaction. Check out by all these people was further delayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nichols, Thank you for taking the time to give us your feedback concerning your stay with us. We are happy that everything was fine with your room and regret that there was a misunderstanding at the check out. Since we had about 150 guests from the layover and this huge group had to check out until 12:00, it probably came to a confusion. Our front desk staff thought you would also belong to the layover group. Once again, we do apologize for any inconvenience during your stay and will assure to do our best that this will not happen in the future. We are looking forward to welcoming you again. Sincerely, Saskia Kowal Guest Service Team

AccorHotels certified review
Anonymous Business - 13/12/2017
« Great hotel »

Love the refurb, the reception, bar and breakfast area look great! Room was a little cold and a full sized duvet on the bed would be good in the winter!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Thank you for your note regarding the bedding. Of course we will examine the rooms more closely. We look forward to welcoming you again at our hotel. Best regards Saskia, Guest Service Team

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