Hotel - Mercure Hotel Wiesbaden City
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Mercure Hotel

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12 
65185  WIESBADEN
GERMANY

517 reviews
TripAdvisor Rating Based on 517 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 30  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 30  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 744 reviews

Our guest reviews for Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 517 reviews
AccorHotels certified review
Anonymous Business - 18/07/2017
« Busy short trip »

Everything ok even if Hotel in working progress.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« good rest »

helpful desk staff, nice room, good location, I'll be pleased when the work has finished though.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Disappointing -  »

Shower door did not contain water so floor always very wet. VERY loud in alley. Fewer TV channels (you took away all the BBC channels that had non news programming - definitely don't want to watch the news. Nice to watch something just to relax). No workout option

AccorHotels certified review
Joanne Business - 14/07/2017
« Finance and Business Systems Senior Manager »

The hotel is in a great location, service and food are very good. Of course the building work is somewhat annoying but I am sure when it is finished in November it will be great. The check in process needs to be looked at. You book online with credit card but if you do not arrive before 6pm the room is lost.

AccorHotels certified review
Kevin Business - 14/07/2017
« Great Location Very Nice Staff »

Overall my stay at the Mercure in Wiesbaden has always been pleasant. I just wish the restaurant would have a better selection of food. I realize a new menu has been created but seems to still have some bland and tasteless selections. The food that I have ordered has not been fresh and seems to have been frozen and reheated. .. The staff has been very pleasant.. The really disappointing part is that I stayed at this hotel for 4 weeks as a "ACCORE HOTELS MEMBER" and never received any credit or bonus points for staying here. Since I booked it through booking.com which was cheaper it was stated that I would not get bonus points and credit for staying.. That was really disappointing.. and almost canceled my membership and look for other hotels. One last point to make is that the room I just stayed in should have never been occupied. It still has unfinished construction work around the windows. Unfinished drywall/gipsplatten. Room 317..

AccorHotels certified review
Anonymous Business - 14/07/2017
« usual efficiency and comfort »

Very good, thank you

AccorHotels certified review
Koen Solo - 12/07/2017
« Great stay in spite of ongoing renovations  »

The Mercure Hotel Wiesbaden City is undergoing renovations but is nevertheless a fine place to stay: friendly efficient staff, ample and clean rooms, good AC (especially appreciated on hot days), excellent breakfast. It's only when you want to sleep late that you may be disturbed by the ongoing works downstairs - the rooms are not touched.

AccorHotels certified review
Frédéric Business - 10/07/2017
« Looking for next time »

The hotel has a huge work of restructuring the lobby and restaurant. It looks promising ! I hope that the rooms will also be refreshed as the old carpet looks ... very old ! Wood on the floor would definitely be cleaner. Very silent hotel, very welcoming people.

AccorHotels certified review
Ex-wiesbadener Families - 08/07/2017
« Super stay! »

Great location and room.

AccorHotels certified review
Nathan V. S. Business - 03/07/2017
« Great hotel with few problems »

Great hotel with few problems: (1) When I reserved a hotel over the phone, I wish I had been notified that the hotel was under construction with no fitness center or sauna. (2) My name is Nathan Van Schaik. My wife Margaret Ballinger acciddently left our garage door opener at the Mercure. Mercure staff provided us a form to fill out so they could mail it back. It's been over a week and we have still not heard from the hotel.

AccorHotels certified review
Carol J. Families - 03/07/2017
« It was wonderful!! »

Perfect location! So clean and all employees were so friendly and helpful.

AccorHotels certified review
Anonymous Business - 30/06/2017
« OK »

Stay was OK, but it is difficult to get a table for breakfast. Builders started work very early one morning waking me at around 6am.

AccorHotels certified review
Simon Business - 30/06/2017
« Severe refurbishment - extreme disruption »

Website does advise that refurbishment is going on at the moment but be aware that this is like walking in to a building site - dust sheets everywhere between reception and elevators. Website advises that work takes place from 0900 but I was awoken at 0730 with drilling in the floor above - at checkout the clerk simply said "Yes, we've had a lot of complaints this morning". Didn't use the Platinum free drink voucher as its not a bar you'd want to sit in at the moment. Reception and corridors (3rd floor room) very tired. One can only hope the result will be amazing but until then think about another Wiesbaden choice.

AccorHotels certified review
Joop D. K. Families - 29/06/2017
« Wellaccomodated rooms. »

Nice and steady.

AccorHotels certified review
Garymanse Business - 26/06/2017
« Nice hotel, but unfortunate safety concern during renovation »

Very nice room, best breakfast choice I've seen and pleasant bar. Currently under renovation which is being well managed to not impact customers. However, when trying stairs, I found that a fire exit door was partially obstructed by builders equipment.

AccorHotels certified review
Melanie A. Families - 26/06/2017
« Breakfast buffet was disappointing  »

The breakfast buffet is not the same quality i've come to expect yet the price is the same or higher. The buffet used to feature made-to-order omelets/eggs, waffles and potatoes. Now it has dried, overcooked eggs and no waffles or potatoes. I realize that hotel construction has limited the buffet area but that shouldn't affect the quality of the food, especially at such an expensive price. For four people, over three days, at over 16 Euro each, that's an expensive buffet for it not to be fabulous. Also, I was initially given a room with a terrible odor but was moved promptly and for that I was very appreciative. My family members initially received a room that had a wet ceiling from which the air intake grate fell to the floor, nearly missing my nephew. They were also moved promptly. I normally enjoy Mercure and have stayed many times without incident. This visit was a bit disappointing.

AccorHotels certified review
Anonymous Business - 20/06/2017
« Convenient location »

Room is clean and tidy. Facilities limited due to refurbishment. Breakfast is a little disappointing, scrambled eggs had run out. Staff are welcoming and friendly. I did not eat dinner due to the limited menu.

AccorHotels certified review
Ed G. Business - 19/06/2017
« Disappointed in checkout experience. »

The room was adequate but when I checked in I was notified breakfast was not included. I asked that since I was booked with the Smiths rate that it be corrected to include breakfast as it always has been. When I checked out I saw that I was charged 16 euro each day for breakfast. I explained that it was supposed to be included in the Smiths rate and that I thought it was corrected when I checked in. The front desk person said she could not do anything about it & no one was there to help. Her name is Jasmine Mensah and I expected that a front desk supervisor could correct issues like this. I am very disappointed at the policy that she does not have the authority to correct my issue.

AccorHotels certified review
Kevin J. Business - 19/06/2017
« Managing Director »

Good as always

AccorHotels certified review
Anonymous Couples - 18/06/2017
« Nothing too hard »

We were in the hotel for nine nights well aware of the upgrades going on around the hotel. Our room right outside where work was being done. We asked to be moved and was done with no fuss.

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