Hotel - Mercure Hotel Wiesbaden City
Mercure Hotel Mercure Hotel

Mercure Hotel Wiesbaden City

4.0/5 638 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Currency exchange

Leisure and activities

  • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 24 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,713 reviews

Our guest reviews for Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 638 reviews
James Couples - 12/02/2019 AccorHotels certified review
« Great staff and perfect location »

This was our fourth stay at Mecure Wiesbaden and we don't even look at other hotels in the area. The staff are fantastic throughout the hotel, from our arrival to our departure everybody that we encountered we very professional and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Kenny N. Business - 07/02/2019 AccorHotels certified review
« Good hotel with great breakfast »

Amazing breakfast with fast and friendly service. Standard room with tiny TV and mostly German channels. Well sized bathroom, however it was impossible to avoid getting water all over the floor. All in all a good experience that could be perfect with a few corrections.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. We are pleased to hear that you enjoyed your time with us and that our service met your expectations. Thank you for the note about the leaking shower seal. I already informed our technicians to fix it immediately. We hope to see you again very soon. Sincerely Nina Selenski Guest Service Team

Nino Business - 07/02/2019 AccorHotels certified review
« Excellent experience! »

Really nothing to complain about - perfect location, kind stuff, modern and clean rooms, great breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Nina Selenski Guest Service Team

Alex Business - 07/02/2019 AccorHotels certified review
« Good »

Everything good but second time i have to go back to checkin and asked fpr my room to be changed to a privilege one which is what i booked. I m tired of them trying to convince me that a standard room counts as privilege just because i can use the mini bar. Either train reception staff or adjust description and pictures on your website

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are very sorry that your stay was not to your complete satisfaction. You can be sure that we took your advice very seriously and talked to the head of the department concerned. He has already discussed your concerns with the staff in detail and will ensure that similar incidents will not happen again in the future. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely Nina Selenski Guest Service Team

Bernard Business - 06/02/2019 AccorHotels certified review
« The place to stay in Wiesbaden »

Warm and professional welcome, excellent room and facilities, excellent breakfast! Everything made for feeling at home! Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nina Selenski Guest Service Team

Mr G. Business - 01/02/2019 AccorHotels certified review
« satisfactory »

generally ok. TV channels very limited for UK guests and breakfasts are too expensive, our company will now have a policy to not have the breakfast when staying at tis hotel which will make it a less comfortable visit for all future visits which is disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. Your hints are very important to us as they help us to constantly improve our service. Our breakfast price consists of the rich offer of hot and cold dishes as well as the unlimited coffee specialties. We look forward to your next stay. Kind regards Nina Selenski Guest Service Team

Anonymous Business - 29/01/2019 AccorHotels certified review
« Okay »

Okay - no business center & I could not print out a document unless sent by email to front desk. This not acceptable. Rooms are getting tired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I'm sorry that your experience did not meet your expectations. I'm a bit suprised by your comment about the missing Business Center. Our Business Center with printer is located on the right hand site of the reception desk. It is freely accessible to all our guests and can be used at any time. I assume that this is a misunderstanding. Please excuse the resulting circumstances. After the successful renovation of the ground floor, we are now slowly start the planning for the renovation of the rooms. I'm sure you will understand that everything is not possible at once. It would be a pleasure to welcome you again in the near future. Sincerely Nina Selenski Guest Service Team

Anonymous Business - 13/12/2018 AccorHotels certified review
« Great generally with one let down »

My stay was generally great - staff are fantastic and check in/out was fast. The room was very comfortable but there was a very strong smell of smoke in my room, not stale smoke, but almost fresh smoke as if someone had smoked in the room recently. Not good. Just wanted to let you know that. The room number was 324.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Many thanks for your note about the smell of smoke in room 324. I already informed housekeeping. We hope to see you again very soon. Best regards Nina Selenski Guest Service Team

Ahmed M. Business - 12/12/2018 AccorHotels certified review
« Great Staff, Average Facility »

The staff were great, housekeeping staff, reception and even the team at the bar, very welcoming, friendly and very responsive to all my inquiries, I would give them 10/10. However, I would say you need to have better ventilation system, specially in the corridor that leads to the rooms at the 3rd floor, it smelled bad and the air was stagnant the whole stay, I even checked for ventilation vents but couldn't notice any. Rather than that, every thing was good, and I would give the overall stay 8/10. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. Thank you for your note regarding the smell on the corridor and the ventilation system. After the renovation of the ground floor, we are now starting slowly with the planning of the renovation of the rooms and the corridors. I will inform the responsible persons about your note. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Nina, Guest Service Team

David P. G. Couples - 09/12/2018 AccorHotels certified review
« A very pleasant staff. »

A very pleasant staff, city location is great for walking. The room furniture was not comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. After renovating the entire ground floor in the last two years, we are slowly starting to plan the renovation of the rooms. We are aware that our rooms needs a refurbishment as well. I am sure you will understand that we can't do all at once. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nina Selenski Guest Service Team

Soha H. Business - 08/12/2018 AccorHotels certified review

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, Thank you for the great rating of our house. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Guest Service Team

Dave D. Business - 06/12/2018 AccorHotels certified review
« Very nice but short stay »

The only issue I experienced was the room was very warm and I was unable to cool it down. I did sleep with the window open and the thermostat set to as low as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Sincerely Nina Selenski Guest Service Team

Fwl Business - 26/11/2018 AccorHotels certified review
« Poor heating, ventilation & air conditioning system and unbearable road noise »

The heating, ventilation & air conditioning system is inadequate resulting to stuffy air and the temperature at an uncomfortable level. Letting the window ajar is not a solution as the road noise is unbearable! Not able to rest well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fook Wai L., Thank you very much for taking the time to write us after your stay at the Mercure Hotel Wiesbaden City and we regret that the services provided did not meet your expectations. We are sorry if the heating, ventilation and air conditioning system in the room did not work. Therefore, we ask you to inform us at your next stay directly, if it comes to grievances or difficulties, so we can fix them on the spot. Of course we checked the corresponding room directly. Thank you again for your advice, the satisfaction of our guests is top priority for us. We would be delighted if we could welcome you again in the future as a guest at the Mercure Hotel Wiesbaden City, so that you can convince yourself of our usual service. Best regards Nina, Guest Service Team

Sertac P. Business - 23/11/2018 AccorHotels certified review
« Very good »

Room is clean, everything work properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your positive review! We are glad that you enjoyed your stay and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. With best regards Nina, Guest Service Team

Anonymous Solo - 21/11/2018 AccorHotels certified review
« Very efficirnt and friendly staff at reception and bar. »

Comfortable and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

Burak T. Business - 05/11/2018 AccorHotels certified review
« Pretty nice hotel with pro staff. »

Stayed two nights between 30 Oct. - 1 Nov. It was actually more than enough for a business trip. Probably I'll prefer the same hotel for my further trips to Wiesbaden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for your positive review! We are glad that you enjoyed your stay with us during your business trip. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. Kind regards Nina Selenski Guest Service Team

Isabelle E. Couples - 02/11/2018 AccorHotels certified review
« enjoyable »

Even though the room we reserved was not available, everyone helped us to have an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Thank you very much for your recent visit. I will share your positive feedback with Mohamed and will take care, that your requested room will be blocked for your next stay. We are looking forward to welcome you and your husband soon again here in Wiesbaden. Best regards Nina Selenski Guest Service Team

Zhirayr A. Business - 01/11/2018 AccorHotels certified review
« Great »

It was a great pleasure to me to stay at you hotel, as ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhirayr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Selenski Guest Service Team

Scott R. Business - 29/10/2018 AccorHotels certified review
« Good location, friendly staff, comfortable room »

I was in Wiesbaden on business. I found the Mercure to be conveniently located. The room was comfortable and functional. I especially liked having good WiFi. The breakfast was great, both in quality of food and its variety. The staff throughout the hotel were friendly and helpful. I'd stay at this property again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

M. A. Business - 26/10/2018 AccorHotels certified review
« Good hotel will recommend »

Overall good but there is no proper replenishing of water and other items in the room And it is found very irregular. Pls take care of this.

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