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Mercure Hotel Wiesbaden City 4 stars

TripAdvisor rating 4.0/5 652 reviews
Mercure Hotel Wiesbaden City
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Hotel extras

  • The hotel is in the city center, within walking distance of a shopping street and attractions

  • All rooms are non-smoking

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185
wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :   1 WILHELMSTRASSE

  • LINIE 14 :   14 DERNSCHES GELAENDE

  • LINIE 27 :   27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :   4 DERNSCHES GELÄNDE

  • LINIE 8 :   8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Our accommodations

Standard King bed

  • Max. number of persons: ‌2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard twin room

  • Max. number of persons: ‌4
  • Views: Courtyard side, City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege King Room

  • Max. number of persons: ‌2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Type of cuisine: International

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI LOUNGE

Photo non contractuelle / Strictly non binding

At our bar, open from midday to 1AM, you will have plenty of opportunity to relax and unwind or take part in lively discussions with friends or business partners. Our team serves beer, hot drinks and a wide range of other refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 180 m²

  • Maximum capacity: 189 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

1,892 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

652 reviews

Comfortable and convenient

Customer review rating 4.2/5

Philipp A. Families - 10/06/2019 AccorHotels certified review

This is my 2nd stay at this hotel so there were no surprises. It was fitting for the purpose of my trip.

Dear Mr. A., Thank you for your great rating of our house. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Weekend in Wiesbaden

Customer review rating 4.2/5

Chris B. Couples - 09/06/2019 AccorHotels certified review

Generally, very good. The buffet breakfast on Monday was not so good, though. Because there were very few guests, the turnover of food was not high. Perhaps when there are few guests, the hotel should switch to ordered food to ensure t is fresh (as Premiere Inns do in the UK).

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. Your comments and information are very important for us as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nina Selenski Guest Service Team

Wonderful stay, great location

Customer review rating 4.2/5

Kym Couples - 08/06/2019 AccorHotels certified review

The staff was pleasant and very helpful. The accommodations were very pleasant. Breakfast was nice, pretty close to an American style that we miss from home.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

Height

Customer review rating 4.2/5

Victoria W. Business - 24/05/2019 AccorHotels certified review

Everything was great except for the shower. I am only 4'10" tall and had an extremely difficult time getting in and out of the shower as the bathtub came up to my hip. Maybe best to have rooms for shorter people or place shorter people in a handicap room. Other than that my stay was good. Location is great. Breakfast was great.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. We are happy to hear that we were able to inspire you with our breakfast buffet. Thank you for your note about the problems for smaller people to get in the bathtub. We are starting the planning for the renovation of the rooms in the near future and such hints are very important for us. I already made a note in your profile, that we will provide you a room without bathtub on your next stay (if available, unfortunately we only have two rooms without bathtub at the moment). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

Mr Sathis a.

Customer review rating 4.2/5

Sathis A. Business - 22/05/2019 AccorHotels certified review

The stay was ok. But the check in was slow. The 2nd day even the water bottles were not replaced . The Breakfast Buffet was very good tasty and very clean.

Dear Mr. Sathis a., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is nice to hear that we were able to inspire you with our breakfast buffet. The free water bottles in the room are a onetime service from our house per stay. It is for sure possible to order new ones with our room service team eyery time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nina Selenski Guest Service Team

A short visit to Wiesbaden

Customer review rating 4.2/5

Mpb Couples - 13/05/2019 AccorHotels certified review

Check in was rapid and friendly. The room was not the one we usually had but in the same category (Upgrade). Diner was good and staff very friendly as well. We didn't had breakfast as not included in the rate (and for 21EUR too expensive). Almost everything would have been good if at 8 o'clock in the morning there wouldn't have been noise from the courtyard (scaffolding being put away quite noisely)...

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that the dismantling of the scaffold disturbed you. Fortunately, the renovation work on the roof is now almost complete and can no longer disturb the stay of our guests. We are looking forward to welcome you again soon. Nina Selenski Guest Service Team
Customer review rating 4.2/5

Soha H. Business - 11/05/2019 AccorHotels certified review

Its was good except the air condition in the rooms need to be fixed for summer its not colling at all i had to call the maintinance when i arrived to fix it it should be the rooms ready for guests .upon arrival .

Dear Mrs. h., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. I already informed our technicians about your note regarding the air condition, that they can check the system again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Nina Selenski Guest Service Team

Wonderful

Customer review rating 4.2/5

Osama A. Business - 09/05/2019 AccorHotels certified review

Great and comfort.

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Selenski Guest Service Team

Comfortable room, polite service

Customer review rating 4.2/5

Anonymous Business - 29/04/2019 AccorHotels certified review

The Mercure is very well furnished and comfortable. Rooms and public areas are clean, and employees are polite and helpful.

Dear Mr. B., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Nice hotel. Staff in bar and kitchen area are wonderful. Room too hot and can't cool

Customer review rating 4.2/5

Adam G. Business - 23/04/2019 AccorHotels certified review

Nice hotel. Staff in bar and kitchen area are wonderful. Room too hot and can't cool. Opening the window helped but the main road below is too noisy to sleep that way. Rooms need a proper cooling air conditioner.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The renovation of our ground floor was completed at the end of 2017. The planning for the renovation of the rooms will start in the near future. In this addition, the air condition will also be renewed. I am sure you understand that not everything is possible at once. We hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Was have good time

Customer review rating 4.2/5

Ramesh Business - 21/04/2019 AccorHotels certified review

Clean, room spacious and well organized.

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

My stay was above average, nothing spectacular but not bad.

Customer review rating 4.2/5

Innis B. Business - 20/04/2019 AccorHotels certified review

Staff was friendly, room was above average.

Dear Mr. B., Thank you for your positive rating. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Satisfactory

Customer review rating 4.2/5

Mahmood A. Families - 15/04/2019 AccorHotels certified review

Good, but our request for connecting rooms was not granted

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I tried to find out why you didn't get the desired connecting rooms. At the time of your booking, you gave us the information that you request a room with a shower for your son. We only have two rooms with a shower and only one of them is with connecting door. This room was already booked by another guest. Therefore we were not able to fulfill your wish. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team
Customer review rating 4.2/5

A. H. M. N. Business - 08/04/2019 AccorHotels certified review

There are no entertainment places such as a sports center, swimming pool or massage.. Otherwise it is very good

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay. Our pool and the sauna are under constructions until the end of May. The fitness area is open und can be used from 5am to 11pm daily. It is located on the floor -1. We hope to see you again very soon. Sincerely, Nina Selenski Guest Service Team

Very comfortable hotel

Customer review rating 4.2/5

Mr H. Friends - 02/04/2019 AccorHotels certified review

Lovely spacious hotel, very clean, parking easy. Really liked the design of the hotel.

Dear Mr. H., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our new ambience and we are looking forward to welcome you again soon. Sincerely Nina Selenski Guest Service Team

Super professional and personal.

Customer review rating 4.2/5

Catherine C. Business - 22/03/2019 AccorHotels certified review

Nice welcome, knew who I was, so nice to watch some football on the large screen!

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

ok but no status recognition

Customer review rating 4.2/5

Henrique S. Business - 22/03/2019 AccorHotels certified review

positive - large room -clean negative - unfriendly staff at check-in - no status recognition - smell

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations. We are very sorry that the front desk staff left an unfriendly impression and didn't regonize your LeClub Platinum status. Please be assure that our front desk manager will talk to the staff to avoid such incidents in the future. We appreciate the sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Nina Selenski Guest Service Team

The rooms and toilet stink very bad

Customer review rating 4.2/5

Ashwani N. Couples - 18/03/2019 AccorHotels certified review

We were given room 402 which had s terrible smell of urine. We called the housekeeping who informed us of ongoing repair works which caused smell to come in from the vents. When checked with reception, they said we are aware of the issue on 4 th Floor and could have changed your room, then why give it to us at all??

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations. At this point, we do not want to try to appease you with excuses-something like that should not happen. Please accept our apologies. Of course, we have already talked to the head of department to avoid something similar in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Nina Selenski Guest Service Team

Okay but not perfect

Customer review rating 4.2/5

Jay Business - 14/03/2019 AccorHotels certified review

Okay but not perfect. Bathroom and room could have been cleaner. Also breakfast hours seem to be closed too early with no option of take away cups without an additional payment on top of the extra payment for the breakfast. When asked for coffee staff was semi hostile.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. Your comments and informations are very important to us. Only in this way it is possible for us to continously improve the services and services offered and to meet your expectations and wishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

Cosy and friendly stay

Customer review rating 4.2/5

Anonymous Business - 04/03/2019 AccorHotels certified review

It was very cosy in hotel and in the room. Staff were friendly and helpfull. Bathroom could be better.

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Nina Selenski Guest Service Team
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