Mercure Hotel Wiesbaden City

Very good, thank you

The Mercure Hotel Wiesbaden City is undergoing renovations but is nevertheless a fine place to stay: friendly efficient staff, ample and clean rooms, good AC (especially appreciated on hot days), excellent breakfast. It's only when you want to sleep late that you may be disturbed by the ongoing works downstairs - the rooms are not touched.

The hotel has a huge work of restructuring the lobby and restaurant. It looks promising ! I hope that the rooms will also be refreshed as the old carpet looks ... very old ! Wood on the floor would definitely be cleaner. Very silent hotel, very welcoming people.

Great location and room.

Great hotel with few problems: (1) When I reserved a hotel over the phone, I wish I had been notified that the hotel was under construction with no fitness center or sauna. (2) My name is Nathan Van Schaik. My wife Margaret Ballinger acciddently left our garage door opener at the Mercure. Mercure staff provided us a form to fill out so they could mail it back. It's been over a week and we have still not heard from the hotel.

Perfect location! So clean and all employees were so friendly and helpful.

Stay was OK, but it is difficult to get a table for breakfast. Builders started work very early one morning waking me at around 6am.

Website does advise that refurbishment is going on at the moment but be aware that this is like walking in to a building site - dust sheets everywhere between reception and elevators. Website advises that work takes place from 0900 but I was awoken at 0730 with drilling in the floor above - at checkout the clerk simply said "Yes, we've had a lot of complaints this morning". Didn't use the Platinum free drink voucher as its not a bar you'd want to sit in at the moment. Reception and corridors (3rd floor room) very tired. One can only hope the result will be amazing but until then think about another Wiesbaden choice.

Nice and steady.

Very nice room, best breakfast choice I've seen and pleasant bar. Currently under renovation which is being well managed to not impact customers. However, when trying stairs, I found that a fire exit door was partially obstructed by builders equipment.

The breakfast buffet is not the same quality i've come to expect yet the price is the same or higher. The buffet used to feature made-to-order omelets/eggs, waffles and potatoes. Now it has dried, overcooked eggs and no waffles or potatoes. I realize that hotel construction has limited the buffet area but that shouldn't affect the quality of the food, especially at such an expensive price. For four people, over three days, at over 16 Euro each, that's an expensive buffet for it not to be fabulous. Also, I was initially given a room with a terrible odor but was moved promptly and for that I was very appreciative. My family members initially received a room that had a wet ceiling from which the air intake grate fell to the floor, nearly missing my nephew. They were also moved promptly. I normally enjoy Mercure and have stayed many times without incident. This visit was a bit disappointing.

Room is clean and tidy. Facilities limited due to refurbishment. Breakfast is a little disappointing, scrambled eggs had run out. Staff are welcoming and friendly. I did not eat dinner due to the limited menu.

The room was adequate but when I checked in I was notified breakfast was not included. I asked that since I was booked with the Smiths rate that it be corrected to include breakfast as it always has been. When I checked out I saw that I was charged 16 euro each day for breakfast. I explained that it was supposed to be included in the Smiths rate and that I thought it was corrected when I checked in. The front desk person said she could not do anything about it & no one was there to help. Her name is Jasmine Mensah and I expected that a front desk supervisor could correct issues like this. I am very disappointed at the policy that she does not have the authority to correct my issue.

Good as always

We were in the hotel for nine nights well aware of the upgrades going on around the hotel. Our room right outside where work was being done. We asked to be moved and was done with no fuss.