Mercure Hotel Wiesbaden City

Dear Mr. Sclan, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Normally we would offer you a room change for such problems, but due to the occupancy this was not possible. Unfortunately, some guests write a wrong room number on the laundry bag and so it can be calculated on the wrong room number. But of course we canceled the wrong amount of the bill at check out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, the wellness area is expected to be evening at the end of April, as the renovation work has been delayed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. N., Thank you for taking the time to give us your feedback concerning your stay with us. We are glad that you liked our breakfast and regret that it came to the waiting times at the front desk. Unfortunately, it can always come to waiting times, when the onslaught is very large. Nevertheless, we will forward your criticisms in the appropriate department. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. With best regards Saskia, Guest Service Team

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We regret that not all services have met your expectations. The elevator is repaired and we like to pass your criticism regarding the friendliness in the appropriate department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. G., Thank you for your positive review! We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Our wellness area is expected to be available again from April. We look forward to your next stay. With best regards Saskia, Guest Service Team

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay so, and we were able to convince you with our service, and we regret that there were difficulties with the coffee machine. Of course, we forward your note in the appropriate department to fix the error. Constructive criticism such as yours assists us in reaching our goal of providing the highest service. Thank you again for sharing your experience, and we look forward to your next stay. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our wellness area will be finished in April 2018. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. Roeser, Thank you for your positive review! We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. With best regards Saskia, Guest Service Team

Dear Mrs. Crandall, We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We regret that not all services have met your expectations. We have communicated the reconstruction of the wellness area on all internet portals and our homepage. Our wellness area will be finished in March 2018. We also regret that there were difficulties with the bill. On the second bill, it was canceled again, and we sent you both bills. Because it was an online check out the canellation on the second bill. We thank you for your understanding, and we would be pleased to welcome you again during your next visit in Wiesbaden. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Now we have noticed in your profile that you will not get the room 309 anymore, if it allows the availability. As a rule, housekeeping never goes to a room with the “do not disturb” sign. Nevertheless, we will follow this advice, and we will check. On your next stay, please give a short notice at the reception, if you need the late check out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. T., We highly appreciate that you took the time to let us know that you were not totally satisfied with your stay. We are pleased that you have noticed our cleanliness and our service positive and at the same time regret that not all services have met your expectations. Your hints are very important to us as they help us to constantly improve our service. Therefore, we would like to ask you to describe in more detail, why our breakfast did met your expectations. Unfortunately, our wellness area will be renovated until March 2018. This is published on all internet portals and our homepage. We thank you for your understanding and we would be pleased to welcome you again during your next visit in Wiesbaden. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. de M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that there were difficulties with the lifts. As we have modernized our public areas in the last year, now we are also adapting the wellness area and the vestibules of the lifts. We are very grateful for your note regarding the lifts and will try to find a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Kowal Guest Service Team

Dear Mr. Jones, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to welcoming you again at our hotel. Sincerely, Saskia Kowal Guest Service Team