Hotel - Mercure Hotel Wiesbaden City
Mercure Hotel Mercure Hotel

Mercure Hotel Wiesbaden City

4.0/5 620 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Currency exchange

Leisure and activities

  • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 24 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,460 reviews

Our guest reviews for Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 620 reviews
Business - 17/09/2018 TripAdvisor review
« Wiesbaden Business Trip »

the front desk folks are the not friendliest (when it comes to a person who lives outside of Germany). i had questions and it seemed like I was bothering them with my questions. But overall, the hotel is very nice, and the restaurant staff was very nice. i would recommend the hotel to others. Just get past the front desk and it will be fine. i did have a "hole" in the mattress on the right side, so i slept on the left half and it was fine. But a new mattress is in order for the room i had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, Thank you for taking the time to give us your feedback concerning your stay with us. We are glad that you felt comfortable in our house. At at the same time, we regret that our front office did not leave the friendliest impression. The satisfaction of our guests and a friendly service is our top priority. Of course we will check our mattresses in the rooms. Thank you very much for your hint. We are looking forward to welcoming you again. Best regards Saskia, Guest Service Team

Karl Business - 14/09/2018 AccorHotels certified review
« Very nice hotel with modern design! »

Stylish and modern hotel. The room was spacious with two separate beds. One bed would have been fine too. The room was clean and had complimentary water, which I highly appreciate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karlis P., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Lejla O. Business - 13/09/2018 AccorHotels certified review
« Fulfill my expectations, after time of renovation good results could be seen »

Nice bigger room ( previously I was mostly in smaller rooms with small bathroom), good service, nice bright restaurant with garden. The only thing that I wish you had was charger for the laptop. I know it is rare to have it, but this will be nice/extra bonus, regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lejla O., Thank you for your positive review! We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. For your next stay, you are welcome to bring your laptop charger. We offer our guests various adapters for our sockets. We look forward to your next stay. With best regards Saskia, Guest Service Team Sincerely, Saskia Kowal Guest Service Team

Dalius Business - 12/09/2018 AccorHotels certified review
« Excelent »

Was staying just few days - so can't comment much. Food, breakfast, service all were very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dalius N., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Bruno Business - 11/09/2018 AccorHotels certified review
« Enjoyable stay »

Staff were very helpful and friendly. Especially to a non-german speaking guest like myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to give us your feedback concerning your stay with us. We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Anonymous Business - 10/09/2018 AccorHotels certified review
« Descent »

Overall the experience was good and could be even better if the quality and taste of the food at lunch-time was superior. Clean and cozy room, polite and friendly staff and very good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are pleased that you were so satisfied with your stay in our hotel. Of course, we pass your concerns regarding the quality of food in the appropriate department on. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. Sincerely, Saskia Kowal Guest Service Team

Anderson F. Business - 07/09/2018 AccorHotels certified review
« Short Business Stay »

New, modern, friendly, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anderson f., Thank you for your positive review! We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. Sincerely, Saskia Kowal Guest Service Team

Anonymous Business - 05/09/2018 AccorHotels certified review
« Ok for one night »

Service and people very friendly but pool and sauna not operating (this is one of the reasons I choose this hotel). I also like bed sheets and blanket rather than the German style quilt and no choice was provided to while in the past they provided sheets and blanket by default. Acceptable but not enthusiastic experience for my business trip. I was also asked 21 Euro for breakfast and no light breakfast was offered (in other Accor hotels they provide a light breakfast including croissant, coffee and drink for a more reasonable amount and indeed this is what I usually have for breakfast)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We regret that not all services have met your expectations. We exchanged our complete bed linen in hypo-allergenic bed linen and therefore no choice anymore. However, we will gladly pass on your reference to the light breakfast in the appropriate department and will consider whether it can be implemented. Thank you again for sharing your experience and we hope to see you very soon again. Sincerely, Saskia Kowal Guest Service Team

Robert Business - 04/09/2018 AccorHotels certified review
« Great location! »

Professional staff with great location. Parking area under hotel. Good service. Wonderful breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lee P., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Loredana Business - 03/09/2018 AccorHotels certified review
« Love it »

Very friendly employees and nice hotel

Pedro G. Business - 31/08/2018 AccorHotels certified review

Very good

Jorma Couples - 31/08/2018 AccorHotels certified review
« Very good hotel in a great location close to pedestrian areas. »

Friendly personnel, good housekeeping and great breakfast. Only disapointment was the 40 minute wait for a taxi to the airport (it was rush hour, but anyway!)

Chris Business - 30/08/2018 AccorHotels certified review
« Another comfortable stay! »

Great service as always, nice and clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Friends getaway - 29/08/2018 TripAdvisor review
« great hotel perfectly located in the city center »

Really nice hotel, great lobby with beautiful furniture, nice hotel room, comfortable bed. Location is super, a 5 minute walk to the main station and just some meters from the city center (church, market, shops etc.). I recommend it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silja, Thank you for your positive review! We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Thank you also for your recommendation. We look forward to your next stay. With best regards Saskia, Guest Service Team

Steve S. Business - 21/08/2018 AccorHotels certified review

Terrific service, excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

T. L. Business - 20/08/2018 AccorHotels certified review
« One person made all the difference... »

My family and I enjoyed our stay at the Mercure very much. I did have an issue that couldn’t be resolved at the lowest level but the experience and professionalism of Denis made all the difference. He is the reason why am leaving a favorable review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team an Denis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, we have passed your criticisms in the appropriate department and apologize for the fact that the problem could not be resolved directly. Thank you again for sharing your experience, and we look forward to your next stay. Sincerely, Saskia Kowal Guest Service Team

John M. Friends - 17/08/2018 AccorHotels certified review
« A very good break, we thoroughly enjoyed out time at the Mecure Wiesbaden »

The only point that we would ask you to consider improving or changing was after we had checked in and put the car in the car park, we decided to go out into Wiesbaden City. We were not able to reserve and use the same space, this was only important as my passenger is disabled

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay so and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. Basically we have disabled parking, which should be free in the rule. Unfortunately, we have no influence on the parking behavior of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Andy Business - 10/08/2018 AccorHotels certified review
« Brilliant Hotel »

I have stayed at this property in the past and as always its a great experience. Rooms are clean and the staff are very helpful. Only point I would make is maybe have free coffee in reception as a number of other Hotels in this chain currently offer. Apart from that its a fabulous hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will gladly pass on your suggestion regarding the coffee to the appropriate department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

Karin Business - 29/07/2018 AccorHotels certified review
« Home in Wiesbaden »

Whenever I come to Wiesbaden for work I like to stay at the Mercure. The rooms are well appointed and spacious and the staff are friendly. I also love that you can just outside and you are in the center of town near all the shops & restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay ande we regret that not all services have met your expectations. Of course, we pass on your points of criticism in the appropriate departments. The satisfaction of our guests is top priority for our team and we are always pleased about positive reviews. We look forward to your next stay. Sincerely, Saskia Kowal Guest Service Team

Soha H. Solo - 21/07/2018 AccorHotels certified review
« i enjoyed my stay »

i really enjoyed my stay and the staff in the reception especially Mr. ROBERT STORKBANM THE RECEIPTIONEST. he is very helpful every time when ever I come as crew or as a normal guest in my holidays . in genral eevery thing is ok and perfect .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. h., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay so, and we were able to convince you with our service. The satisfaction of our guests is top priority for our team, and we are always pleased about positive reviews. We will share your comment with our team and Robert Storkebaum. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Kowal Guest Service Team

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