Mercure Hotel Wiesbaden City

Very nice hotel and very clean. Staff on front desk very welcoming. The only issues I had the entire time was that the Tv in room 403 did not have air play and that the wifi is very slow. THe only drawback was that the gym and pool were not available for use.

I knew the hotel was being renovated and was aware the pool would be closed. I emailed to ask about alternative facilities and was advised we would have free access to the local Fitness First. On arrival, I was informed that the pool at this gym was also closed. I could have paid less for for a hotel without a gym & pool.Also, I find the new renovated lobby area dark and uninviting. I preferred how it was before. The rooms were very clean and a good size with extremely comfortable beds. However, the shower screens are useless. The gap in the door just allows water to spill all over the floor unless the shower is pointed at the wall, which does not make for easy showering. The breakfast was very good but it would be nice to have smoked salmon at the weekend too. There were 3 rooms in my booking - I will complete the survey based on all 3 rooms.

In general the experience was great. There were 2 issues. There air conditioner for the room was not working for 3 days. There air was not very fresh during this summer time. There was some water leak under the bathroom sink when the faucet is in used. Have warn the personnel 3 times and did not have any feedback.

This was my second time staying at the Mercure Wiesbaden City. First stay was this past June. I was familiar with the difficulties with the new construction. The new lobby was very nice. The dark floor is constantly being mopped. That must be very difficult to keep clean. The new bar in the lounge is not very comfortable to sit. The old bar was much more welcoming and accommodating to using a laptop and having a meal. The overall experience was what I expected. The same with kids running up and down the hall every night at 12:30. That was a problem in June and then again in July. Every night I was awakened by foot steps running up and down the hall between 12:30 and 1:00. This was true in June and during my recent stay. Two nights I was awakened by someone dropping what sounded like a bowling ball on the floor above. Very startling and very loud. How much is in the control of the hotel. Other guests should control unruly children. Are there any patrols during the night of the individual guest room floors?

The Bad... Lack of a gym is not pleasant, yes you have access to a gym that is down the street but people staying want the gym collocated with the hotel. The iron in the room was not good. The steam iron would have been much better. Every time I have stayed here they have kids running around the hallways and riding the elevator up and down. It makes trying to get work done in your room difficult. The Good... The front desk staff was always helpful and nice. They tended to the people checking in fast and was nice to talk to. The breakfast is great. It wouldn't hurt to have something different from day to day. Same breakfast everyday. It is nice being close to all the restaurants in the area. Makes getting food easier.

Nice modern hotel with friendly staff. Very nice open and clean lobby, bar still missing a cozy atmosphere, room clean with good bed, empty mini-bar and bathroom with (almost) no ventilation.

Everything nice and tidy. The staff was frendly and helpfull.

The hotel is perfectly positioned near to the Old Town. Recent major renovation work (ongoing) has improved the reception area and the bar and restaurant. The room we stayed in had recently been refurbished too. We requested a quiet room and although there was a little daytime noise from the ongoing work it wasn't too obtrusive but we were rarely in the room in working hours. Our room was tastefully furnished and very comfortable. The shower was difficult to access as it was over a very steep sided bath tub - I think some less mobile and elderly people would have had difficulty. The staff were welcomimg and very helpful. Breakfast was good. Drinks in the bar were reasonably priced for a hotel. As Accor Privelege members we were able to keep our room until 6.00 p.m. On check out day which was a real plus as we had a late flight. The hotel leisure facilities were unavailable due to the ongoing renovations but tickets for the Aukumthal Spa were provided by the hotel and that is a great place to spend a day. We will return.

The renovation to the Mercure has change the feel of the Hotel bring it into the 21st century.

Hotel was undergoing major renovations to lobby, breakfast/dining areas, bar, main entry. Operations were well managed so that services were uninterrupted. I was as completely satisfied with all aspects of my stay as I would have been had there been no renovations in progress. Staff is professional and courteous. Delivery of services and support is consistent and reliable.

I stayed 3 days so I ask for water with complementary, Staff said our rule give only 1 time for complementary. So It's not good for stay with mercure hotel more than 1 day.

Everything ok even if Hotel in working progress.

helpful desk staff, nice room, good location, I'll be pleased when the work has finished though.

Shower door did not contain water so floor always very wet. VERY loud in alley. Fewer TV channels (you took away all the BBC channels that had non news programming - definitely don't want to watch the news. Nice to watch something just to relax). No workout option

The hotel is in a great location, service and food are very good. Of course the building work is somewhat annoying but I am sure when it is finished in November it will be great. The check in process needs to be looked at. You book online with credit card but if you do not arrive before 6pm the room is lost.