Hotel - Mercure Hotel Wiesbaden City
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Mercure Hotel

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12 
65185  WIESBADEN
GERMANY

530 reviews
TripAdvisor Rating Based on 530 reviews
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From 80.10 EUR Non member rate
From 74.49 EUR Member's rate Members’ Rate, join while you book
7.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 30  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 30  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Room for hearing impaired guests

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 235 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 857 reviews

Our guest reviews for Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 530 reviews
AccorHotels certified review
Eric Business - 18/09/2017
« New hotel reception very nice »

New hotel reception very nice. Others nothing to complain. Well situated if you want to get out in Wiesbaden city center.

AccorHotels certified review
Kevin A. Business - 14/09/2017
« Accors Awards Program???? Not so great! Staff and hotel are perfect! »

I have truly enjoyed staying at the Mercure in Wiesbaden. I have stayed a total of 30+ nights since May 2017 for work and pleasure. The staff from check to the restaurant bar area have always been great. The one reason I stay with the Mercure is the awards program with Accors Hotels but I have been very disappointed that my valid nights are not getting credited to my account. In the May timeframe I lost 12 nights of credit. Accors Customer Service explained to me that I had booked through booking.com and that is not valid for the awards program. Really?? So I started booking directly from the Accors website and now fighting the issue that 8 of my nights from July are missing. I have sent emails with copies of the invoices to include speaking with representatives on the phone etc.. I will be staying again at the Mercure next week 18-23 September and hope to speak with management to get this resolved. I should be a gold member and very close to platinum but am still sitting at a silver member status. I've invested a lot of money and time and would love to continue staying with the Accors/Mercure , but I'm so frustrated that I'm looking at other awards programs that may work better. My American company also does a lot of business with Wiesbaden Mercure.. Thanks, Kevin A.

AccorHotels certified review
David Business - 12/09/2017
« Satisfactoria »

Satisfactoria

TripAdvisor review
Business - 11/09/2017
« Newly Renovated »

I really enjoy staying at this hotel with such a friendly staff and a new face lift. The only problem that I have is that the awards program has been not so cooperative and been very frustrating. I am missing 8 nights and the customer service is pathetic.. No responses, and when you call they make up many excuses. The Mercure is great the accors awards programs is not so great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, Thank you for taking the time to give us your feedback concerning your stay with us. We are pleased to hear that you enjoyed your stay so much and we were able to convince you with our service. The satisfaction of our guests is top priority for our team and we are therefore always very positive about positive reviews. I can not read your full name here, so it is not possible to look for your le club points in our system. Please contact us personally so we can help you and check the points. Our telephone number: 00496111620 We thank you for your understanding and we would be pleased to welcome you again during your next visit in Wiesbaden. With best regards Saskia, Guest Service Team

AccorHotels certified review
Allan B. Couples - 05/09/2017
« Excellent service and very good atsmosphere »

Comfortable, good location, very high level of staff service,

AccorHotels certified review
Lydia D. Business - 04/09/2017
« Very nice stay »

Very nice hotel and very clean. Staff on front desk very welcoming. The only issues I had the entire time was that the Tv in room 403 did not have air play and that the wifi is very slow. THe only drawback was that the gym and pool were not available for use.

AccorHotels certified review
Anonymous Friends - 01/09/2017
« Clean & spacious room. Good breakfast »

I knew the hotel was being renovated and was aware the pool would be closed. I emailed to ask about alternative facilities and was advised we would have free access to the local Fitness First. On arrival, I was informed that the pool at this gym was also closed. I could have paid less for for a hotel without a gym & pool.Also, I find the new renovated lobby area dark and uninviting. I preferred how it was before. The rooms were very clean and a good size with extremely comfortable beds. However, the shower screens are useless. The gap in the door just allows water to spill all over the floor unless the shower is pointed at the wall, which does not make for easy showering. The breakfast was very good but it would be nice to have smoked salmon at the weekend too. There were 3 rooms in my booking - I will complete the survey based on all 3 rooms.

AccorHotels certified review
Nelson Business - 21/08/2017
« Wiesbaden Mercure Stay »

In general the experience was great. There were 2 issues. There air conditioner for the room was not working for 3 days. There air was not very fresh during this summer time. There was some water leak under the bathroom sink when the faucet is in used. Have warn the personnel 3 times and did not have any feedback.

AccorHotels certified review
Chuck H. Business - 15/08/2017
« Satisfied »

This was my second time staying at the Mercure Wiesbaden City. First stay was this past June. I was familiar with the difficulties with the new construction. The new lobby was very nice. The dark floor is constantly being mopped. That must be very difficult to keep clean. The new bar in the lounge is not very comfortable to sit. The old bar was much more welcoming and accommodating to using a laptop and having a meal. The overall experience was what I expected. The same with kids running up and down the hall every night at 12:30. That was a problem in June and then again in July. Every night I was awakened by foot steps running up and down the hall between 12:30 and 1:00. This was true in June and during my recent stay. Two nights I was awakened by someone dropping what sounded like a bowling ball on the floor above. Very startling and very loud. How much is in the control of the hotel. Other guests should control unruly children. Are there any patrols during the night of the individual guest room floors?

AccorHotels certified review
Jason Business - 14/08/2017
« Food is good, stay was alright »

The Bad... Lack of a gym is not pleasant, yes you have access to a gym that is down the street but people staying want the gym collocated with the hotel. The iron in the room was not good. The steam iron would have been much better. Every time I have stayed here they have kids running around the hallways and riding the elevator up and down. It makes trying to get work done in your room difficult. The Good... The front desk staff was always helpful and nice. They tended to the people checking in fast and was nice to talk to. The breakfast is great. It wouldn't hurt to have something different from day to day. Same breakfast everyday. It is nice being close to all the restaurants in the area. Makes getting food easier.

AccorHotels certified review
Ludi Business - 13/08/2017
« Nice modern hotel in city center Wiesbaden »

Nice modern hotel with friendly staff. Very nice open and clean lobby, bar still missing a cozy atmosphere, room clean with good bed, empty mini-bar and bathroom with (almost) no ventilation.

AccorHotels certified review
Istvan M. Business - 10/08/2017
« High standard. »

Everything nice and tidy. The staff was frendly and helpfull.

AccorHotels certified review
Harrydev Couples - 09/08/2017
« Very comfortable and well situated »

The hotel is perfectly positioned near to the Old Town. Recent major renovation work (ongoing) has improved the reception area and the bar and restaurant. The room we stayed in had recently been refurbished too. We requested a quiet room and although there was a little daytime noise from the ongoing work it wasn't too obtrusive but we were rarely in the room in working hours. Our room was tastefully furnished and very comfortable. The shower was difficult to access as it was over a very steep sided bath tub - I think some less mobile and elderly people would have had difficulty. The staff were welcomimg and very helpful. Breakfast was good. Drinks in the bar were reasonably priced for a hotel. As Accor Privelege members we were able to keep our room until 6.00 p.m. On check out day which was a real plus as we had a late flight. The hotel leisure facilities were unavailable due to the ongoing renovations but tickets for the Aukumthal Spa were provided by the hotel and that is a great place to spend a day. We will return.

AccorHotels certified review
Ian Business - 03/08/2017
« Business Trip »

The renovation to the Mercure has change the feel of the Hotel bring it into the 21st century.

AccorHotels certified review
Mike Business - 31/07/2017
« Completely satisfied »

Hotel was undergoing major renovations to lobby, breakfast/dining areas, bar, main entry. Operations were well managed so that services were uninterrupted. I was as completely satisfied with all aspects of my stay as I would have been had there been no renovations in progress. Staff is professional and courteous. Delivery of services and support is consistent and reliable.

AccorHotels certified review
Chain Business - 26/07/2017
« Stayed 1 day better than 3 days. »

I stayed 3 days so I ask for water with complementary, Staff said our rule give only 1 time for complementary. So It's not good for stay with mercure hotel more than 1 day.

AccorHotels certified review
Anonymous Business - 18/07/2017
« Busy short trip »

Everything ok even if Hotel in working progress.

AccorHotels certified review
Anonymous Couples - 18/07/2017
« good rest »

helpful desk staff, nice room, good location, I'll be pleased when the work has finished though.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Disappointing - »

Shower door did not contain water so floor always very wet. VERY loud in alley. Fewer TV channels (you took away all the BBC channels that had non news programming - definitely don't want to watch the news. Nice to watch something just to relax). No workout option

AccorHotels certified review
Joanne Business - 14/07/2017
« Finance and Business Systems Senior Manager »

The hotel is in a great location, service and food are very good. Of course the building work is somewhat annoying but I am sure when it is finished in November it will be great. The check in process needs to be looked at. You book online with credit card but if you do not arrive before 6pm the room is lost.

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