ibis Lorena (Opening February 2018) Hotel 3 stars

TripAdvisor rating 3.5/5 55 reviews
ibis Lorena (Opening February 2018)
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Room 1

Number of guests
Children's age
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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lb (15 kg) is allowed.
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Ironing room
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis Lorena (Opening February 2018)

Estrada Chiquito De Aquino 46
Loja Externa 1
12612-550
lorena
brazil

Tel: +551230421100

Fax: (+55)1230421111

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    GUARULHOS At 180km / 111 miles

GPS :-22.754613, -45.106638

Our accommodations

Standard Apartment with 1 double bed

  • Max. number of persons: x2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Standard Apartment with twin beds

  • Max. number of persons: x2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Apartment with a double bed and an extra bed for one child up to the age of 12

  • Max. number of persons: x3
  • Area: From 13
  • Wireless internet in your room
  • High speed internet(...)

Our restaurants and bars

CAFE DA MANHA

Type of cuisine: Cafe

Restaurant with breakfast buffet served daily from 6:30am to 10:30am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR IBIS

Photo non contractuelle / Strictly non binding

The bar is a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lorena (Opening February 2018)

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

545 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

55 reviews

Top

Customer review rating 4.4/5

Douglas Business - 11/04/2019 AccorHotels certified review

Top

Olá Sr. Douglas, Muito obrigada pela sua avaliação, toda opinião é muito importante pra nós. Ficamos felizes que tenha tido uma boa estadia no hotel. Esperamos poder recebe-lo novamente em breve.

Great

Customer review rating 4.4/5

Igor G. Solo - 06/02/2019 AccorHotels certified review

Nothing to complain, good environment and friendly staff.

Dear IGOR CERON DI G., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ibis staff was extremely helpful.

Customer review rating 4.4/5

Brian M. Business - 25/01/2019 AccorHotels certified review

I enjoyed my experience. The staff was extremely helpful since i do not speak Portuguese there were some difficulties. But being from America everyone went out of there way to help and do what they could to make my stay a good experience. I will stay at Ibis every time i come back to Lorena.

Dear BRIAN M., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Correto

Customer review rating 4.4/5

Fernando F. Friends - 22/01/2019 AccorHotels certified review

Hotel sempre limpo

Olá Sr. Fernando, Muito obrigada pela sua avaliação. Ficamos felizes que tenha tido uma boa estadia em nosso hotel. Esperamos recebe-lo novamente em breve.

horrible

Customer review rating 4.4/5

Fernando A. T. E. V. Business - 14/12/2018 AccorHotels certified review

The room is smaller than stardard rooms from Ibis but the major trouble is that is is DARK, VERY DARK with burned lights . The working table is ridiculous. Very small

Mr. Fernando, Thank you for your review. We regret that the stay did not meet your expectations, since you want to accept our sincere apologies. Ibis hotels always want to provide the best quality of service; so your opinion is fundamental to us. We ensure that the necessary steps are taken to improve the points you have mentioned. Once again, we appreciate your feedback and hope to regain your confidence for a next stay.

Great !

Customer review rating 4.4/5

Andre F. Business - 04/12/2018 AccorHotels certified review

Great stay, the staff is friendly and flexible!

Dear ANDRE F., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfactory

Customer review rating 4.4/5

T Couples - 12/11/2018 AccorHotels certified review

It was a pleasant stay. Variety of items for breakfast could be improved. Soap provided was too thin. You should provide 2 bars for each night.

Dear TATIANE C., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente Hotel in that Region

TripAdvisor rating 3.5/5

TonyM3909 Business - 03/09/2018 TripAdvisor review

Perfect in all senses. Comfortable and excellent cost/ benefit, excellent location, breakfast regular as expected in a budget hotel.Room for only one person, does not fit 2 guests. The room is too small

Thank you for your opinion.

nice location

Customer review rating 4.4/5

Enrique M. Friends - 12/08/2018 AccorHotels certified review

nicerly located ands neatly mantained Ibis at the road

Olá Sr. Enrique, Obrigada pela sua avaliação, toda opinião é muito importante pra nós. Não deixaremos de partilhar seus comentários com toda a equipe. Buscamos sempre uma melhoria em nosso atendimento e serviços prestados. Esperamos recebe-lo novamente.

Great place

Customer review rating 4.4/5

Ricardo Business - 18/06/2018 AccorHotels certified review

I was there for business for two weeks general the hotel is ok the group of guys and girls at the recepción are very professional and helpfully . Breakfasts is fine. Rooms are at little noice, you can hear tv and conversation from next room.

Dear RICARDO S., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

FAIRLY GOOD FOR WHAT YOU PAY

Customer review rating 4.4/5

Oscar R. Business - 15/05/2018 AccorHotels certified review

COULD IMPROVE ..bathroom should have a box of facial tissue ( Cleanex), and laundry service not very efficient...

Dear Oscar r., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I will be back.

Customer review rating 4.4/5

Dennis M. Business - 03/05/2018 AccorHotels certified review

Very nice room and amenities. The lobby was comfortable and had a nice selection of beverages and beers. The breakfast was arranged well and the food items I tried were fresh and delicious.

Dear DENNIS M., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr.

Customer review rating 4.4/5

Larry Business - 10/04/2018 AccorHotels certified review

Clean and comfortable

Dear LARRY W., We very much appreciate your comments regarding your stay at the ibis Lorena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cheap (Brand New) Building

Customer review rating 4.4/5

Jan H. Business - 06/04/2018 AccorHotels certified review

THE GOOD: The staff was nice, the breakfast was good, and the place was clean. GROWING PAINS: Parking at the mall is pay to park. The hotel's free parking passes did not work so a bell hop would have to walk 1/10 of mile per guest to let them out. I am sure the will get this fixed soon. THE BAD: I could hear my neighbors TV and conversations as if they were in my room. I could tell they were all talking in a normal volume, yet it sounded like they were in my room. The walls surely don't have any insulation and likely are using the thinnest drywall available. Why would a international hotel chain build such a low quality building in this day and age?

Dear JAN H., Thank you for taking the time to tell us about your experience at the ibis Lorena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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