Hotel - Hôtel & Spa Jules César Arles - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel & Spa Jules César Arles - MGallery by Sofitel

4.0/5 569 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure.The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

  • 52 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,254 reviews

Our guest reviews for Hôtel & Spa Jules César Arles - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 569 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bob H. Couples - 12/09/2018 AccorHotels certified review
« Good location. Smoke in room. »

The room smelled smoky. The bellman was helpful. The location was awesome. The toilet was square!

Anonymous Families - 05/09/2018 AccorHotels certified review

Great Hotel - great location !

Henri A. A. A. Couples - 29/08/2018 AccorHotels certified review
« Good »

Great service good hotel in the center of Arles

Edwin H. Business - 29/08/2018 AccorHotels certified review
« Poor service - especially breakfast »

We had diner at Lou Marquez - poor service - food uninteresting - overpriced

Anonymous Couples - 28/08/2018 AccorHotels certified review

Zeer comfortabel

London F. Families - 28/08/2018 AccorHotels certified review
« Lovely Stay »

Really enjoyed our stay at this beautiful hotel. Staff particularly lovely.

John Couples - 20/08/2018 AccorHotels certified review
« Lovely setting, ambience and food. »

The hotel is in a great situation, beautifully decorated. Staff pleasant and helpful and food excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Sherylann Families - 06/08/2018 AccorHotels certified review
« Disappointing »

We had booked 2 deluxe rooms but were given one deluxe and one room with handicap bathroom which was a disaster with kids showering. When asked to be moved we were emphatically told there weren’t any rooms. The next morning when we were leaving for the day we were asked if we still wanted to consider changing. In addition, the ac unit in the room made a loud whistling noise and when reported the front desk said someone would come and look at in 10 minutes. No one ever showed up nor was there any follow up. Very disappointing service. Only positive was the breakfast staff was fantastic!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFF B., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is true that you booked 2 deluxe rooms. We assigned one or our wheelchair friendly rooms to allow you to have 2 rooms closed to each other. Regarding AC, please be sure that our technician operated into your room, as in some others because of strong heat this week. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Manager

An… Families - 01/08/2018 AccorHotels certified review
« Beautiful child-friendly hotel in the center of Arles »

Beautiful place, great design, relaxing pool, fantastic breakfast, baby-friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Sakari T. Couples - 18/07/2018 AccorHotels certified review
« chec-in very bad experience »

Room was not ready until 15.25 even we were promised else and we are platinium member. No welcoming drink for Platinium? Valet parking good. Hotel price-Quality experience level averege 7.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAKARI T., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you could not get your room on time. Our check in is actually scheduled from 15 H, however, being in event period of the International Meeting of Pictures , many customers release their room very late and therefore delay the time to clean them. The welcome drink should have been offered to you upon your arrival. We will ask to our team to pay attention of that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte F Guest Relations Manager

T. Families - 17/07/2018 AccorHotels certified review
« Relaxing »

Quiet and peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Dave S. Solo - 15/07/2018 AccorHotels certified review
« Still an oasis »

Another excellent experience and a week I look forward to each summer - terrific service, comfort, location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID S., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Jan M. Business - 13/07/2018 AccorHotels certified review

Always a pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN m., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback, they represent a real encouragement to all of our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Linda M. Couples - 05/07/2018 AccorHotels certified review
« Perfect! »

My husband and I had a wonderful time at your hotel. The pool was especially great after a long hot day of exploring. Merci!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Business - 04/07/2018 AccorHotels certified review
« Top expensive and not worth the experience »

Unfortunately not really interesting for having a shoebox for 250 euro without breakfast - a shower that is ok but not really new and you can see in the corner the age of the hotel with some moisture and as well the carpet definitely have seen better time. The reception was totally overwhelmed the day I had to leave - impossible to order a cab and when I needed something from the city and tried to call I had to wait 25 min! The spa is great but the rest - not worth staying there at all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Lori W. Couples - 29/06/2018 AccorHotels certified review
« The hotel was expensive, but we felt it was well worth the expense. »

We were greeted with a very friendly staff, so check in was easy and quick. We went to the pool and the young man at the bar was friendly and very competent and made a fantastic Mojito. We also had drinks and appetizers in the bar. The bartender was very attentive and personable. The bell staff were so kind and helpful. We loved the breakfast and again the staff was wonderful. This was our last night in France so we decided to splurge on a hotel and we were not disappointed! It is a beautiful hotel and was immaculately kept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Couples - 28/06/2018 AccorHotels certified review
« everything perfect »

We had a very pleasant stay professional and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir I., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

David Couples - 20/06/2018 AccorHotels certified review
« Luxury in Arles »

Our deluxe room was fabulous - large, comfortable, beautifully decorated and clean. My wife had a spa treatment and was very impressed with staff and the spa facilities. Breakfast was most enjoyable - delightful staff and good quality food choices. The swimming pool was a treat- an oasis in a busy city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Couples - 20/06/2018 TripAdvisor review
« Luxury in Arles »

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your score, we are very glad to read your words. Our garden, out of the main street is indeed very peaceful ! With our best regards,

Anne F. Business - 16/06/2018 AccorHotels certified review
« Great atmosphere and service »

Everything was really lovely, from the reception service to the breakfast buffet - and the staff even drove me to the trainstation as there was no taxi available!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne F., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

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