Hôtel & Spa Jules César Arles - MGallery by Sofitel 5 stars

TripAdvisor rating 4.0/5 615 reviews
Hôtel & Spa Jules César Arles - MGallery by Sofitel
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Hotel extras

  • Free WIFI in all rooms

  • Opposite the historic center and a 5-minute walk from the Luma Foundation and Parc des Atelier

  • Spa and fitness center

  • 3 meeting rooms

  • Bistro lunch and gourmet dinner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Hôtel & Spa Jules César Arles - MGallery by Sofitel

9 Boulevard des Lices
13200
arles
france

Tel: +33490525252

Fax: (+)0400000000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    MARSEILLE MARIGNAN At 70km / 43.5 miles

  • By train

    GARE DE ARLES At 1km / 0.62 miles

GPS :43.674854, 4.62865

Our accommodations

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure. The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

Classic Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 13
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Classic Room - Double bed

  • Max. number of persons: x2
  • Area: From 15
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Superior Room with double bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe with Double Bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Junior Suite with double bed

  • Max. number of persons: x4
  • Area: From 30
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Suite with large double bed

  • Max. number of persons: x4
  • Area: From 34
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LOU MARQUES

Type of cuisine: Mediterranean

The Lou Marquès gourmet restaurant offers delicious and refined French cuisine inspired by the Camargue culture. For a sun-lit meal in the summer, the restaurant offers balanced and flavorsome meals on the terrace.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE JULES

Photo non contractuelle / Strictly non binding

Enjoy a moment with friends or family for an aperitif accompanied by our delicious tapas. In the afternoon, sip a hot beverage with some petits fours. During the summer, a snack service is offered.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SNACK BAR PISCINE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 180 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more
Hôtel & Spa Jules César Arles - MGallery by Sofitel Meeting Room

Our guest reviews for
Hôtel & Spa Jules César Arles - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,649 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

615 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Very good !

Customer review rating 4.4/5

Vanka Couples - 08/04/2019 AccorHotels certified review

Good place to stay, the staff is nice, the bed is confortable and the bar is friendly !

Dear YVAN R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

DECEPTION .

Customer review rating 4.4/5

Anonymous Families - 19/03/2019 AccorHotels certified review

L'ATTENTE D'UN 5 ETOILES NON PERCEPTIBLE

Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel & Spa Jules César Arles - MGallery by Sofitel. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels MGallery sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Guest Relations Manager

Relaxing Weekend

Customer review rating 4.4/5

L. Couples - 04/03/2019 AccorHotels certified review

Very nice hotel with charming staff

Dear STEPHAN L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager
Customer review rating 4.4/5

Teresa P. Couples - 10/02/2019 AccorHotels certified review

Gorgeous one night stay in this hotel, perfect location bang in the middle of Arles. Couldn’t fault anything, staff were charming especially the concierge on duty who parked the car. Would definitely return and no hesitation in recommending.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager
Customer review rating 4.4/5

Ozzie C. Couples - 06/02/2019 AccorHotels certified review

Our room was upgraded and delightful. Great location. Did not get to try the restaurant because we were there on a Monday and it was closed. But Tuesday breakfast was very good.

Dear Mrs C., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Hotel and staff very good, restaurant not so good.

Customer review rating 4.4/5

Frederick Couples - 21/01/2019 AccorHotels certified review

Apart from the eye straining tiles in the bathroom, the room was good, though CNN on the TV would have been welcome. I don't think much of the "styles" in Accor hotels. The bed was good, the staff pleasant and helpful..

Dear FREDERICK S., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Manager

Enjoyable Stay

Customer review rating 4.4/5

Catherine U. Families - 29/12/2018 AccorHotels certified review

I really enjoyed my five night stay. The location is central, with easy parking (except on Saturday, when the incredible market is out front). The staff was friendly and very helpful with events and sites to see. The restaurant, bar/lounge area are very nice, and so is the spa. I plan to stay again during my next trip to Arles.

Dear Mrs U., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Just perfect !

Customer review rating 4.4/5

Denis L. Families - 26/12/2018 AccorHotels certified review

Extremely nice and helping staff, fun furnishing, much pleasing little details, all added to make our short stay extremely pleasing.

Dear DENIS L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Awesome stay

Customer review rating 4.4/5

D. G. Couples - 25/11/2018 AccorHotels certified review

Kind hospitality from the staff. They took care of us. The bedroom was extremely quiet and well furnished. The breakfast was good too.

Dear G. D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Assisting Front Office Manager

more and more better

Customer review rating 4.4/5

Heng L. Friends - 24/11/2018 AccorHotels certified review

friendly staff!

Dear HENG L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Assisting Front Office Manager

Sets high expectations, but fails to deliver.

Customer review rating 4.4/5

Adam Couples - 10/11/2018 AccorHotels certified review

We came for a short break, spending all of my accord points to enjoy a bit of luxury. The first impression, in spite of lovely and professional staff, is disappointment to learn that the small spa is not included in the price and the pool closed. Unlike other accord 4-5 stars and all other hotels of similar standing, at the Jules Cesear clients pay extra for the last star. Sell the hotel as a five star means including 5 star service in the price. Next Christian Lacroix décor-the entrance employs innovative use of carpet that looks like local tiles. Otherwise the use of color and motif clash, rather than compliment the old building. The bar is a technicolor dessert-not surprising that we never saw anyone having a drink. Forget Lacroix-get a young local designer to make a place fit for humans. The dining room and breakfast rooms are great. We had an upgraded room. It smelt musty, was too hot and the windows are small, so even after turning off the heating and opening the windows it was difficult to cool the room. It is a simple (cheaper) air conditioning system, which is either on heating, or on cooling: once the hotel switches to winter mode, clients can no longer obtain a low temperature by selecting one-it doesn’t work. We did appreciate the bell boy service: he explained everything that we needed to know about the hotel and the room. Your staff are saving you. Coat hangers in the wall in the room would have been useful. The bedside lamps make a lovely light (thanks Mr Lacroix) but are useless as reading lamps and we both knocked our heads in them. The bedside tables are too small for practical use. The bathrooms are great. The breakfast is nice. What about freshly squeezed orange juice?- even Ibis styles offer that! In brief: check out the Pullman at Roissy en France, price, services included, quality of breakfast, rooms, air conditioning system-this should be your benchmark. The JC is farting higher than its arse and relying on staff and hype, but décernent clients won’t put up with it.

Dear ADAM F., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken good notes about your remarks in order to improve our quality of service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Kaloustian 1er de réception

Fabulous hotel and an oasis in the town

Customer review rating 4.4/5

Simon Couples - 13/10/2018 AccorHotels certified review

We stayed for just one night at the end of a road trip around the Pyrenees and Occitanie. We loved the spa and funky décor of this impressive Lacroix designed hotel. Voiturier and reception team especially helpful !

Dear SIMON L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Outstanding hotel; staff, location & facilities were 1st class

Customer review rating 4.4/5

Steve Couples - 09/10/2018 AccorHotels certified review

Excellent staff, beautiful room.

Dear Sir A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

highly overpriced room, friendly staff

Customer review rating 4.4/5

Anonymous Couples - 26/09/2018 AccorHotels certified review

The room (suite?) was ok, but not very enchanting and in our opinion highly overpriced for what it was. Beds were comfortable though, air conditioning worked well and silently. Very friendly staff at the reception and competent and friendly valet service. The service in the Lou Marques restaurant was unacceptable. After an hour wait my wife was served the wrong dish. When we pointed this out the waiter ripped both our plates away, without comment. After another 15 minutes wait the correct food was served. Although no apologies were offered presumably the free refill of our wine glasses was kind of an apology. At breakfast the two staff ladies were very friendly, worked very hard, but were highly overstretched. Difficult to get a pot of coffee. The breakfast buffet was constantly out of something, cheese, then scrambled eggs, and it was especially difficult to get another bottle of still water. When a bottle finally arrived the water was gone in no time due to the demand. What was wrong with bringing two or three bottles at the same time? Not the staff's fault, the ladies nearly ran through the breakfast area to serve the guests. It appeared to us to be a management problem not organising enough buffet food for the number of guests. Again, the staff was exceptionally courteous and helpful, but for these prices we would not recommend this hotel and especially not the restaurant.

Dear KURT Z., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Good location. Smoke in room.

Customer review rating 4.4/5

Bob H. Couples - 12/09/2018 AccorHotels certified review

The room smelled smoky. The bellman was helpful. The location was awesome. The toilet was square!

Dear Sir H., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager
Customer review rating 4.4/5

Anonymous Families - 05/09/2018 AccorHotels certified review

Great Hotel - great location !

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Good

Customer review rating 4.4/5

Henri A. A. A. Couples - 29/08/2018 AccorHotels certified review

Great service good hotel in the center of Arles

Dear Mr A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Poor service - especially breakfast

Customer review rating 4.4/5

Edwin H. Business - 29/08/2018 AccorHotels certified review

We had diner at Lou Marquez - poor service - food uninteresting - overpriced

Dear EDWIN H., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager
Customer review rating 4.4/5

Anonymous Couples - 28/08/2018 AccorHotels certified review

Zeer comfortabel

Dear JAN A V., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Lovely Stay

Customer review rating 4.4/5

London F. Families - 28/08/2018 AccorHotels certified review

Really enjoyed our stay at this beautiful hotel. Staff particularly lovely.

Dear Sir R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager
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