Hotel - Hôtel & Spa Jules César Arles - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel & Spa Jules César Arles - MGallery by Sofitel

4.0/5 540 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure.The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

  • 52 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,064 reviews

Our guest reviews for Hôtel & Spa Jules César Arles - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 540 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jan M. Business - 13/07/2018 AccorHotels certified review

Always a pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN m., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback, they represent a real encouragement to all of our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Linda M. Couples - 05/07/2018 AccorHotels certified review
« Perfect! »

My husband and I had a wonderful time at your hotel. The pool was especially great after a long hot day of exploring. Merci!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Business - 04/07/2018 AccorHotels certified review
« Top expensive and not worth the experience »

Unfortunately not really interesting for having a shoebox for 250 euro without breakfast - a shower that is ok but not really new and you can see in the corner the age of the hotel with some moisture and as well the carpet definitely have seen better time. The reception was totally overwhelmed the day I had to leave - impossible to order a cab and when I needed something from the city and tried to call I had to wait 25 min! The spa is great but the rest - not worth staying there at all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Lori W. Couples - 29/06/2018 AccorHotels certified review
« The hotel was expensive, but we felt it was well worth the expense. »

We were greeted with a very friendly staff, so check in was easy and quick. We went to the pool and the young man at the bar was friendly and very competent and made a fantastic Mojito. We also had drinks and appetizers in the bar. The bartender was very attentive and personable. The bell staff were so kind and helpful. We loved the breakfast and again the staff was wonderful. This was our last night in France so we decided to splurge on a hotel and we were not disappointed! It is a beautiful hotel and was immaculately kept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Couples - 28/06/2018 AccorHotels certified review
« everything perfect »

We had a very pleasant stay professional and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir I., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

David Couples - 20/06/2018 AccorHotels certified review
« Luxury in Arles »

Our deluxe room was fabulous - large, comfortable, beautifully decorated and clean. My wife had a spa treatment and was very impressed with staff and the spa facilities. Breakfast was most enjoyable - delightful staff and good quality food choices. The swimming pool was a treat- an oasis in a busy city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Couples - 20/06/2018 TripAdvisor review
« Luxury in Arles »

We enjoyed our deluxe room very much - it was large, comfortable, beautifully decorated and clean. Staff helpful and friendly. Excellent breakfast. We enjoyed the pool very much - the water was nice and warm and the adjoining garden area delightful. The only negative would be the cost of staying at this hotel.

Anne F. Business - 16/06/2018 AccorHotels certified review
« Great atmosphere and service »

Everything was really lovely, from the reception service to the breakfast buffet - and the staff even drove me to the trainstation as there was no taxi available!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne F., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Cecile N. Friends - 30/05/2018 AccorHotels certified review
« Good »

Charming staff and good design. Hôtel well located. However air conditioning very noisy in my room and plastic shower base very slippery

Our hotel has responded to the review
Our hotel has responded to the review

Dear CECILE N., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are again sorry for the noise of the air conditionner, we will do our best to solve this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Families - 29/05/2018 AccorHotels certified review

We stayed just for one night. The room and service was excellent and the location of the hotel to wander around Arles is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENISE B., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Olivier Families - 06/05/2018 AccorHotels certified review
« Disappointing - ruined by stinky smell all over the restaurant area »

Poor overall atmosphere. Issue with stinky odour during the 3 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Marcus Couples - 02/05/2018 AccorHotels certified review
« Welcoming, helpful staff, a lovely room »

Staff could not have been more welcoming or helpful, and the room was delightfully decorated, comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCUS W., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

David D. Couples - 29/04/2018 AccorHotels certified review
« An excellent centre for exploring Camargue, Les Alpilles and La Crau. »

All staff very helpful. Room v.comfortable. The one dinner we had was delicious. The system whereby you hand your car keys to reception, a member of staff parks your car and collects it for you whenever you want it is a great bonus given how difficult parking is in Arles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

G.m. Couples - 21/04/2018 AccorHotels certified review
« Beautiful Hotel »

Great location to visit the centre of Arles walking. Hotel service relaxed and friendly. Bathroom small but beautifully decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERARD MAURICE M., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Guest Relations Manager

Anonymous Families - 12/04/2018 AccorHotels certified review
« Suited our needs for the middle part of our holiday week »

Comfortable, convenient location, nice rooms, good service at reception, and excellent service from the concierge and breakfast, though dinner service and bar service a bit less polished - no-one to serve drinks after dinner one night in the bar for example.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TERESA H., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Guest Relations Manager

Jason E. A. N. H. Friends - 10/04/2018 AccorHotels certified review
« Extremely friendly and helpful staff, always making our annual Easter holiday an enjoyable stay. »

Staff helpful and very friendly. Relaxing atmosphere and very good service. Food whether breakfast or dinner delicious. Comfortable and clean rooms. Making our annual Easter stay most enjoyable and guarantee us to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Eades and Mr H. We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It always a pleasure to see you during the feria's as well for Mr and Mrs Prescott. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Guest Relations Manager

William D. Couples - 22/03/2018 AccorHotels certified review
« Outstanding in all aspects. »

A WONDERFUL EXPERIENCE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Guest Relations Manager

Sue F. Couples - 11/03/2018 AccorHotels certified review
« Good location »

Delighted to be able to leave the car in front of the hotel for two nights. We found staff friendly and helpful. We ate in the restaurant on our first night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN F., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Carole A. Families - 19/02/2018 AccorHotels certified review
« Would not recommend »

The staff was not pleasant but most importantly did not insure our safety. There was a fire alarm sounding in the hall at our rooms in the night. No one from the hotel addressed this issue... no phone call or a personal visit. We had to search for an employee to let us know there indeed was not a fire occurring in the hotel. This is not a way to treat guests staying at the hotel... especially in the climate of terror throughout the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We are sorry for the incident that occurred during your stay in our establishment with the fire alarm. The safety procedure for our employees in such cases is first to check whether there is a fire or not. The alarm is triggered automatically and for safety reasons and we can't stop it during several minutes. if there is no fire, as in the case, we can then stop the alarm on the fire station. We then call guests in their room to let them know there is no problem. We have 52 rooms in our establishment, so you can understand that it takes time.. This alarm has sounded very late in night so, we avoid further disturbing customers. Be assured that we take these incidents very seriously and that safety instructions are followed exactly. We understand the inconvenience that the alarm caused at this late hour, it"s always disturbing and are sorry about that, but this is mandatory alarm for institutions receiving the public. Hoping to welcome you another time for an other better experience. Best regards Brigitte Guest Relations Manager

D. Couples - 03/01/2018 AccorHotels certified review
« My worst stay in an MGallery ever »

Poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLAS D., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

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