Hotel - Hôtel & Spa Jules César Arles - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel & Spa Jules César Arles - MGallery by Sofitel

4.0/5 590 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel offers three room categories: Classic, Superior or Deluxe. Each one is unique and reveals the soul of its fashion-designer creator. The colors and materials are true works of art offering design and magic in equal measure.The Lacroix Suites and Junior Suites each boast one of three personalized decoration themes by the grand master of fashion: Lacroix, Provençal or Monastic. Each Suite can accommodate 2 to 4 people and has the option of adding a crib.

  • 52 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,437 reviews

Our guest reviews for Hôtel & Spa Jules César Arles - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 590 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Catherine U. Families - 29/12/2018 AccorHotels certified review
« Enjoyable Stay »

I really enjoyed my five night stay. The location is central, with easy parking (except on Saturday, when the incredible market is out front). The staff was friendly and very helpful with events and sites to see. The restaurant, bar/lounge area are very nice, and so is the spa. I plan to stay again during my next trip to Arles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs U., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Denis L. Families - 26/12/2018 AccorHotels certified review
« Just perfect ! »

Extremely nice and helping staff, fun furnishing, much pleasing little details, all added to make our short stay extremely pleasing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENIS L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

D. G. Couples - 25/11/2018 AccorHotels certified review
« Awesome stay »

Kind hospitality from the staff. They took care of us. The bedroom was extremely quiet and well furnished. The breakfast was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. D., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Assisting Front Office Manager

Heng L. Friends - 24/11/2018 AccorHotels certified review
« more and more better »

friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENG L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Kaloustian Assisting Front Office Manager

Adam Couples - 10/11/2018 AccorHotels certified review
« Sets high expectations, but fails to deliver. »

We came for a short break, spending all of my accord points to enjoy a bit of luxury. The first impression, in spite of lovely and professional staff, is disappointment to learn that the small spa is not included in the price and the pool closed. Unlike other accord 4-5 stars and all other hotels of similar standing, at the Jules Cesear clients pay extra for the last star. Sell the hotel as a five star means including 5 star service in the price. Next Christian Lacroix décor-the entrance employs innovative use of carpet that looks like local tiles. Otherwise the use of color and motif clash, rather than compliment the old building. The bar is a technicolor dessert-not surprising that we never saw anyone having a drink. Forget Lacroix-get a young local designer to make a place fit for humans. The dining room and breakfast rooms are great. We had an upgraded room. It smelt musty, was too hot and the windows are small, so even after turning off the heating and opening the windows it was difficult to cool the room. It is a simple (cheaper) air conditioning system, which is either on heating, or on cooling: once the hotel switches to winter mode, clients can no longer obtain a low temperature by selecting one-it doesn’t work. We did appreciate the bell boy service: he explained everything that we needed to know about the hotel and the room. Your staff are saving you. Coat hangers in the wall in the room would have been useful. The bedside lamps make a lovely light (thanks Mr Lacroix) but are useless as reading lamps and we both knocked our heads in them. The bedside tables are too small for practical use. The bathrooms are great. The breakfast is nice. What about freshly squeezed orange juice?- even Ibis styles offer that! In brief: check out the Pullman at Roissy en France, price, services included, quality of breakfast, rooms, air conditioning system-this should be your benchmark. The JC is farting higher than its arse and relying on staff and hype, but décernent clients won’t put up with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADAM F., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken good notes about your remarks in order to improve our quality of service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Kaloustian 1er de réception

Simon Couples - 13/10/2018 AccorHotels certified review
« Fabulous hotel and an oasis in the town »

We stayed for just one night at the end of a road trip around the Pyrenees and Occitanie. We loved the spa and funky décor of this impressive Lacroix designed hotel. Voiturier and reception team especially helpful !

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON L., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Steve Couples - 09/10/2018 AccorHotels certified review
« Outstanding hotel; staff, location & facilities were 1st class »

Excellent staff, beautiful room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Couples - 26/09/2018 AccorHotels certified review
« highly overpriced room, friendly staff »

The room (suite?) was ok, but not very enchanting and in our opinion highly overpriced for what it was. Beds were comfortable though, air conditioning worked well and silently. Very friendly staff at the reception and competent and friendly valet service. The service in the Lou Marques restaurant was unacceptable. After an hour wait my wife was served the wrong dish. When we pointed this out the waiter ripped both our plates away, without comment. After another 15 minutes wait the correct food was served. Although no apologies were offered presumably the free refill of our wine glasses was kind of an apology. At breakfast the two staff ladies were very friendly, worked very hard, but were highly overstretched. Difficult to get a pot of coffee. The breakfast buffet was constantly out of something, cheese, then scrambled eggs, and it was especially difficult to get another bottle of still water. When a bottle finally arrived the water was gone in no time due to the demand. What was wrong with bringing two or three bottles at the same time? Not the staff's fault, the ladies nearly ran through the breakfast area to serve the guests. It appeared to us to be a management problem not organising enough buffet food for the number of guests. Again, the staff was exceptionally courteous and helpful, but for these prices we would not recommend this hotel and especially not the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KURT Z., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Bob H. Couples - 12/09/2018 AccorHotels certified review
« Good location. Smoke in room. »

The room smelled smoky. The bellman was helpful. The location was awesome. The toilet was square!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir H., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Families - 05/09/2018 AccorHotels certified review

Great Hotel - great location !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Henri A. A. A. Couples - 29/08/2018 AccorHotels certified review
« Good »

Great service good hotel in the center of Arles

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Edwin H. Business - 29/08/2018 AccorHotels certified review
« Poor service - especially breakfast »

We had diner at Lou Marquez - poor service - food uninteresting - overpriced

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWIN H., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte Flahat Guest Relations Manager

Anonymous Couples - 28/08/2018 AccorHotels certified review

Zeer comfortabel

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN A V., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

London F. Families - 28/08/2018 AccorHotels certified review
« Lovely Stay »

Really enjoyed our stay at this beautiful hotel. Staff particularly lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

John Couples - 20/08/2018 AccorHotels certified review
« Lovely setting, ambience and food. »

The hotel is in a great situation, beautifully decorated. Staff pleasant and helpful and food excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Sherylann Families - 06/08/2018 AccorHotels certified review
« Disappointing »

We had booked 2 deluxe rooms but were given one deluxe and one room with handicap bathroom which was a disaster with kids showering. When asked to be moved we were emphatically told there weren’t any rooms. The next morning when we were leaving for the day we were asked if we still wanted to consider changing. In addition, the ac unit in the room made a loud whistling noise and when reported the front desk said someone would come and look at in 10 minutes. No one ever showed up nor was there any follow up. Very disappointing service. Only positive was the breakfast staff was fantastic!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFF B., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is true that you booked 2 deluxe rooms. We assigned one or our wheelchair friendly rooms to allow you to have 2 rooms closed to each other. Regarding AC, please be sure that our technician operated into your room, as in some others because of strong heat this week. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Manager

An… Families - 01/08/2018 AccorHotels certified review
« Beautiful child-friendly hotel in the center of Arles »

Beautiful place, great design, relaxing pool, fantastic breakfast, baby-friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam R., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Sakari T. Couples - 18/07/2018 AccorHotels certified review
« chec-in very bad experience »

Room was not ready until 15.25 even we were promised else and we are platinium member. No welcoming drink for Platinium? Valet parking good. Hotel price-Quality experience level averege 7.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAKARI T., Thank you for taking the time to tell us about your experience at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that you could not get your room on time. Our check in is actually scheduled from 15 H, however, being in event period of the International Meeting of Pictures , many customers release their room very late and therefore delay the time to clean them. The welcome drink should have been offered to you upon your arrival. We will ask to our team to pay attention of that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brigitte F Guest Relations Manager

T. Families - 17/07/2018 AccorHotels certified review
« Relaxing »

Quiet and peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

Dave S. Solo - 15/07/2018 AccorHotels certified review
« Still an oasis »

Another excellent experience and a week I look forward to each summer - terrific service, comfort, location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID S., We very much appreciate your comments regarding your stay at the Hôtel & Spa Jules César Arles - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brigitte Flahat Guest Relations Manager

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