Hotel Mercure Lille Centre Vieux Lille 4 stars

Customer review rating (ALL Rating) 4.1/5 1,410 reviews

Hotel Mercure Lille Centre Vieux Lille - Image 1
Hotel Mercure Lille Centre Vieux Lille - Image 2
Hotel Mercure Lille Centre Vieux Lille - Image 3
Hotel Mercure Lille Centre Vieux Lille - Image 4

Description

Hotel extras

  • In the heart of the historic center of Lille: VIEUX-LILLE

  • Private garage with electric car charging stations: 1 Tesla, 1 all vehicles

  • Family rooms

  • Relaxation area on the terrace

  • 400m2 of bright meeting space

Our accommodation(s)

Hotel location

Hotel Mercure Lille Centre Vieux Lille

27 rue des Tours
59000 LILLE
France

GPS:50.641717, 3.066532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TERRASSE DU 27

Non contractual photo

The terrace at no. 27 is a relaxing outdoor space in Vieux-Lille where you can enjoy a fine local beer or wine along with a delicious platter.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,410 reviews

TripAdvisor Rating  4.0/5  671 reviews

Well located, clean, good

Customer review rating 3.5/5

Christina Couples - Confirmed reviews ALL

It was a clean, well located hotel. The staff was professional. Breakfast was ok. What wasn’t so great is that the toilet in our room made weird noises every time we flushed. Shower was small, but I guess this is normal in France. Also the fire alarm just went off on one of the days, I went out and asked one of the staff if it was real or just a drill and she just shrugged.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we have refurbishments planned for 2024 for the whole hotel. Concerning the visit tips and restaurant recommendations, do not hesitate to ask the front office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

Well located but needs refurbishing

Customer review rating 2.5/5

Linh Families - Confirmed reviews ALL

We stayed one night in this hotel as a family of 4. The room needs proper refurbishing and is too expensive for the condition of the room. The breakfast was more than average, it needs more variety and fresh products (the small crepes and ham were very dry). The hot water in the shower takes a long time to come (like a good 5 minutes), not really acceptable and a waste of water.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we take note of your remarks concerning the breakfast and the room. We do have refurbishments planned for this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Mercure Lille Centre Vieux-Lille

Great location and friendly and helpful staff

TripAdvisor rating 4.0/5

FellowTraveler68499 Families - TripAdvisor review

We stayed in this hotel at short notice after our Eurostar back to London was cancelled. Although it was only a flying visit of one night, the check in staff were friendly and extremely helpful, both on arrival and the following morning. Room was a good size and the hotel was in a perfect location for the old town, whilst still being within walking distance of both train stations. Would definitely stay here again if in Lille.

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Mercure Lille Centre Vieux-Lille

We had to change location without discount, noisy room

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

We were booked to stay in Hôtel Mercure Lille Centre Grand-Place, but were told that there was a problem with the website, so we were told on the day of the reservation that we had been moved to Hotel Mercure Lille Centre Vieux Lille. We were not given any discount for this change of location. We had a room on the bottom floor, next to the lobby, which was noisy until half past midnight. When we called the reception, we were told there had been a concert in the hotel, and the spectators were now having a drink.

Wrong description, cold room

Customer review rating 0.5/5

Sa Families - Confirmed reviews ALL

Wrong description of room and toilet. Room was kept cold with a single radiator provided. Poor breakfast

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Other web-users rate our hotel

  • 609 reviews 9.2/10 Location
  • 773 reviews 4.7/10 Room
  • 638 reviews 8.7/10 Service
  • 473 reviews 4.4/10 Comfort
  • 368 reviews 8.1/10 Breakfast
  • 257 reviews 5.4/10 Cleanliness
  • 139 reviews 4.2/10 Vibe
  • 131 reviews 4/10 Amenities

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