Hotel - Mercure Paris Alesia hotel
Mercure Hotel Mercure Hotel

Mercure Paris Alesia hotel

4.0/5 278 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • PARIS ORLY
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7:00-22:30
    • Opening hours : Week-end 7:00-22:30

Business services

  • Copy/print service available
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Our rooms

The Mercure Paris Alésia hotel offers 91 comfortable and fully equipped rooms with A/C, free WIFI, hairdryer, minibar, safe, satellite TV, LCD screen and a Nespresso machine

  • 91 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 5 connecting rooms
    • Automatic air control
    • Radio in room
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.3/5 AccorHotels Rating 1,211 reviews

Our guest reviews for Mercure Paris Alesia hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 278 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Judi Couples - 18/07/2018 AccorHotels certified review
« Nice short stay »

It was a nice stay following a long flight from Australia. The room was a good size and very clean. We had a great nights sleep on a very comfortable bed. Check in was good with a very nice young man who was very polite and welcoming though the older staff member whom we encountered later that evening and in the morning was abrupt, rude and unhelpful. We as international visitors found that quite unexceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the hotel Mercure Paris Alesia. We are really glad you had a nice stay with us. However, we are really sorry for the behavior of our receptionist, please accept our sincerest apologies. Be assured that the necessary measures will be taken to avoid such an unexceptable behavior in the future. Thank you again for sharing your experience and we hope that we will have the chance to welcome you again on your next parisian stay. Sincerely, Frédérinc Prince Directeur

M. A. Couples - 18/07/2018 AccorHotels certified review
« Great hitel »

It was great staying. I am waiting for my next stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for your kind words following your stay at the hotel Mercure Paris Alesia. The team and I are really glad you had a nice stay with us and are looking forward to welcoming you on your next parisian stay. Sincerely, Frédéric Prince General Manager

Bruno Families - 17/07/2018 AccorHotels certified review
« Nice stay at Mercure Alésia with metro at door step much welcome »

The hotel was very easily accessible..50m away from the metro (M4) and very handy to get to downtown (Châtelet métro station) in 20-25min either using metro or bus. The room was clean, shower perfect, beds comfortable. The room is not so noisy despite the window was on the street side...but after a long day spent at walking, body needs to rest deeply :) The breakfast is good with loots of variety of stuffs. Careful, there's no parking at the hotel and the 24h parking around is very expensive (24€ or so)...I found one owned by somebody who rented me for 60€/week...very convenient and safe (300m from hotel) and much cheaper. Hotel staff is good and helpful.

Thomas F. Couples - 12/07/2018 AccorHotels certified review
« Great director Frederick Prince »

I had a great time. Frederick Prince was super nice and professional. Aswell, as the gentleman in charge of priviledge room. Even though we had a basic room he always made sure we were good and no issues. I cannot remember his name but he was about 6 feet black and skinny. And always looked like he cared and wanted us to be happy.

Mc Friends - 10/07/2018 AccorHotels certified review
« internet slow, staff not friendly »

1. room design is nice (but no Individually packed shampoo and shower gel) 2. internet is extremely slow compared to other Novotel and Mercure 3. the front desk staff (an elder man) only offer one glass welcome drink while it's clear written on Accorhotel Silver member benefits that the member and the guest in the same room BOTH will receive drinks. His attitude was arrogant but we did argue because I didn't even want to speak more words with him at that time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Alesia. We are deeply sorry for the inconvenience you met during your stay. We seriously took into account your comments which are a real help to improve the quality of our services. Moreover, I will talk to our receptionnist mentionned in your feedback as soon as possible. Be assured that the necessary sanction will be taken to avoid this kind of behavior to happen again. We hope we will have the chance to welcome you again soon to gain your entire trust back. Sincerely, Frederic Prince General Manager

S. C. Business - 27/06/2018 AccorHotels certified review
« Confortable Hotel »

Reservation made at the last minute. Confortable room. Poor acoustic insulation between my room (410) and the next one (411). Loud conversation woke me up twice... Other than this detail, good experience. Personnel very professionnal and friendly.

Family - 16/06/2018 TripAdvisor review
« My first time in Paris »

A really comfortable hotel with very friendly considerate staff. Fantastic air conditioning in the room but really odd thick milk to make drinks with. It must be a French thing! A lovely bath and everything spotlessly clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W, Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Alesia. I am really glad to read that you enjoyed our hotel and its services. Thank you for your kind words regarding our staff, be assured that I will share your comments with them. We hope we will have the pleasure to welcome you on your next parisian stay. Sincerely, Frédéric Prince General Manager

David W. Families - 12/06/2018 AccorHotels certified review
« A really really comfortable hotel »

Such a great hotel in a convenient location for visiting family who live 50 metres away

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Alesia. The team and I are really glad you liked our hotel and its location which allowed you to visit your family easily. We hope we will have the chance to welcome you again soon. Sincerely, Frédéric Prince General Manager

Lpe Business - 11/06/2018 AccorHotels certified review
« OK for a business stay »

Stayed 2 week for business. False fire alarm on 06.10AM was very annoying. We got no information, the employees did not provide any support and were totally lost. When did they receive the last emergency training? On the breakfast buffet, yogurt was missing most of the time. The nespresso machine, which was present during my previous stays, was missing. Some days it was difficult to find a seat for breakfast due to dishes which were not yet replaced. I don't particular like the perfume which is used in the entire hotel. It is to strong.

Miles C. Couples - 05/06/2018 AccorHotels certified review
« OK but not great »

On arrival, we were ignored for some time. We asked about best place to park, but got no advice. There was no kettle in our room, when we asked, we were simply told some rooms had kettles removed for safety, no real explanation and no offer to resolve. At 6.30am on our second day, they was a fire alarm. The staff were of no use what so ever. They clearly had no clue of what was going on and didnt seem to have an evacuation plan. Quite worrying.

Anonymous Couples - 03/06/2018 AccorHotels certified review
« Average stay, thanks for the welcome drink »

We stayed for 3 nights and had to evacuate the hotel at 6am due to a fire alarm on the first night. We didn't receive an apology or compensation for this rather awful start to our trip to Paris. Apart from this it was nice to get a VIP free drink and the room was comfortable and quiet.

S. Couples - 30/04/2018 AccorHotels certified review
« Very good »

Supper

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Paris Alesia. I am deeply sorry if your stay with us did not meet all your expectations. I hope we will have the chance to welcome you again soon. Sincerely, Julia Tourmente General Manager

Jason Business - 18/04/2018 AccorHotels certified review
« Overall good, some improvement when busy. Very friendly staff, Fatima & Fanny were great as always! »

Breakfast could improve when busy, juice empty, no cups for nespresso, had to wait for food to be replenished.

Business - 18/04/2018 TripAdvisor review
« If must for business... »

Very convenient location is a major plus. Close to the U-tube. The service - is a major minus. Every single action takes long time with many people engaged. The personnel seems not to be very happy of working there...

Raphaela R. Couples - 10/04/2018 AccorHotels certified review
« Excellent »

Really good hotel and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for your kind words following your stay at the Mercure Paris Alesia. The teams and I are really glad you had a nice stay with us and hope that we will have the chance to welcome you again soon. Sincerely, Julia Tourmente General Manager

Michael L. Couples - 06/04/2018 AccorHotels certified review
« Great stay! »

We had a very pleasant star at this hotel. The staff were always polite and very professional. We will return again to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the hôtel Mercure Paris Alésia. It is a real pleasure to read your feedback, my team and I are really glad you had a nice stay with us. We are looking forward to welcoming you again soon! Sincerely, Julia Tourmente General Manager

Kit Families - 03/04/2018 AccorHotels certified review

Everything was good, the only thing that bothered me was the constant traffic out there. At 11pm, witht he window open, we constantly hear siren and motorcycle reving their vehicles. due ot the fact the air conditionning was center control, we want to open the window to get some air flowing in.

Ann Families - 26/03/2018 AccorHotels certified review
« Regular visitor, very happy with this hotel »

I have stayed at this hotel several times, visiting my daughter, who is a student on Paris. The rooms are large by Paris Hotel standards, spotlessly clean, large bathroom, tea/coffee making facilities, fridge in room. The tram and metro are outside the door. Nice cafes within easy walk. The only complaint, not a big issue, I have about this hotel is that the reception are very brusque and quite unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann B., I very much appreciate your feedback regarding your stay at the Mercure Paris Alesia. The team and I are really glad you had a nice stay with us and liked our hotel. However, I am deeply sorry for the inconvenience regarding the lack of sympathy of our receptionist. Be assured that the appropriate measure will be taken to avoid it to happen again. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Tourmente General Manager

Ieva Couples - 12/03/2018 AccorHotels certified review
« Nice hotel »

The room was very nicely decorated. I was dissapointed with housekeeping as we put the 'do not disturb' sign on our door both days and we found that the room was cleaned. On one occasion the cleaner actually saw us put the sign up on the door and entered the room anyway. We did not want our room to be cleaned for environmental reasons. In addition our towels were changed each day - it is your hotel's policy to try to protect environment by not changing towels however housekeeping did this anyway. This left me annoyed that the hotel was not living up to its own promise.

Cyril Business - 09/03/2018 AccorHotels certified review
« average »

No mattress protection Stains on the mattress (blood by the look of it) Screaming baby from 00:30 to 2:00 am Mini bar of the privilege room not replenished Slow Wi-Fi

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