Hotel - Sofitel Sydney Darling Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Sydney Darling Harbour Hotel

4.5/5 1,224 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY KINGSFORD
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

  • 590 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 12,604 reviews

Our guest reviews for Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,224 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/12/2018 TripAdvisor review
« So spoilt »

We chose to stay at to celebrate our wedding anniversary it was an outstanding stay in a Junior Suite. We were spoiling ourselves by indulging in an expensive hotel and in turn we felt very spoilt !!!

Mario B. Friends - 11/12/2018 AccorHotels certified review
« Classy hotel with great location »

Lovely hotel with great amenities and ambience. Great location also.

Robin A. Couples - 11/12/2018 AccorHotels certified review
« Whilst the staff tried hard several services were not what I expect from a Sofitel »

On arrival staff were very attentive and professional, however despite being a hotel guest the Champagne Bar was closed for the evening and the small bar on the ground floor totally inadequate for the number of guests. When I went to make a booking at approximately 2pm I was told the restaurant was fully booked and we would have to find a alternative place for dinner. Having found an alternative place to dine for the evening we returned to the hotel for a couple of drinks. I had to leave my wife sat ending as there was no seating available, it was all fully utilised, when I ordered our drinks I was then told "I could not charge back to my room as the hotel systems were down and I would have to pay at the bar for any drinks" I'm sorry but this is not the experience I am used to and expect when I book and stay at any hotel, I happily pay the rate offered by the hotel but in return expect a standard and service commensurate with rate. Quite frankly I would have expected better had I been staying in one of Accor's lower priced hotels. I book a five star hotel because I want five star facilities to be available, and they clearly were not.

Sam M. Couples - 11/12/2018 AccorHotels certified review
« Beautiful »

It was a pleasure and definitely would come back. I've already been recommending it to family and friends

Ange Couples - 11/12/2018 AccorHotels certified review
« Couldn't complain about anything it was just lovely »

Excellent, definitely coming again

L. Families - 11/12/2018 AccorHotels certified review
« Poor check in service and unclear accors benefits »

When i reach from airport i went to accors member counter but ur staff direct me to another counter.and clearly she might be a new staff,as ur system not allow me to book all the free room in once so i have to do seperate booking.i am requesting to be in a same room without any hassle to check out and check in again in a different room.she make me wait for more then 20minutes and unable to solve it until the superior come to assist.thisbis ridiculous!if is new staff u should be under guidance of senior staff.the worst is the next day my access card unable to use after my breakfast i have to go back down to counter to do it again!!!!what happen to ur hotel system?i have totally no issue on check in and check out in sofitel wenworth.

Brent S. Couples - 11/12/2018 AccorHotels certified review
« Luxury to a tee. »

Overall the stay was wonderful except for the following. On arrival the fridge was not working although this was sorted very quickly by engineering but it took another 24hrs for drinks to get chilled properly. After making a coffee, we had the cups sitting on the round cabinet under the TV, as we swung the TV around to the bed an extensive amount of collected dust from the back of the TV and fittings fell into our coffee, this was not a small amount, it was genuinely extensive. Otherwise the room was beautiful!! My main disappointment was l chose the Sofitel for the Champagne Bar, as this was my wifes birthday and she is a huge Champagne lover, unfortunately the bar was closed on the Friday night until 2330hrs, we accepted that as we still had Saturday night to look forward to. We recieved a note advising us the bar would be open from 1730hrs, on arrival we were told that the function had not yet finished but we were ok to use the bar, unfortunately the people who were there had been for some time and it was very loud and uncomfortable. As a result while the experience we had was generally wonderful the let down of not being able to enjoy the Champagne bar for what would of been my wifes genuine enjoyment has tarnished the overall experience especially when we were advised in the morning what time the bar would open only to find that was not the case. I was disappointed for my wife, she still enjoyed her stay, as did l but the specific reason l chose the hotel was a huge let down and l couldn't return spending a substantial sum of money with the risk of being refused use of the facility bar.

Wendy &. R. Couples - 11/12/2018 AccorHotels certified review
« Very enjoyable experience »

Lovely hotel, staff were very friendly. I would like to make special mention of Cassandra and Zayn who worked in Club Millesime on the night we stayed. They were both wonderful hosts, nice to talk too and provided wonderful service. Zayn was also there the next morning and again he was cheerful, helpful and a wonderful host.

Neil O. Couples - 11/12/2018 AccorHotels certified review
« Overall good but see comments below »

We understood we were booking a room fronting Darling Harbor, not one on the south western corner with very little water view. I mentioned this on checking out on 4 December and the duty Manager was to check with his superiors and come back to us to see if we could keep (rather than use) our free night with our Accor as compensation. As yet we have not heard back from Sofritel. They said they would come back within 2 days.

Julie Couples - 11/12/2018 AccorHotels certified review
« The attention to detail and overall experience for my birthday was wonderful. »

From start to end the staff went out of their way to help. Check in was quick and the valet parking was excellent, not to mention the delicious breakfast the next morning. We love staying at your luxurious hotel.

Steven M. Families - 11/12/2018 AccorHotels certified review
« Great hotel experience »

On arrival the booking system was down, but a concerted effort by all staff was made to remedy a technical glitch. From the free drinks in the lobby, to the free bottle of wine and strawberries was a nice gesture which was appreciated. Room was a step above most places I have stayed, the bed and linen was soft, bathroom well laid out, room sound proof and TV above average.

J. Couples - 11/12/2018 AccorHotels certified review

Good very happy with overall quality of service.hotel is very clean staff very friendly and courteous.we couldn’t find anything to criticise about.well done

Ron B. Solo - 11/12/2018 AccorHotels certified review
« Hotel had good recovery from a bad start. »

When I arrived the computer systems where down so I could not book in and spent the afternoon wandering Darling harbor. Fortunately the system was restored and I did not have to sleep under the bridge. Service was very good and the staff were professional and friendly and capable.

Tash C. Couples - 11/12/2018 AccorHotels certified review
« Very happy with the standard and style of the hotel. We would come again. »

Overall very good experience, a few things, the cleaner did not remove room service plate when we were done. The pool deck service could have been better. At one point it was really windy and cushions etc were blowing around. Staff could have better managed this for guests.

Mark C. Couples - 11/12/2018 AccorHotels certified review
« Best hotel stay ever »

Hi We arrived at 10.00 am on Saturday wanting to try our luck at an early check in due to an early flight and was very surprised when we got there they had my Accor status details already there and our room was ready to go

Saso S. Families - 11/12/2018 AccorHotels certified review
« Luxury »

Luxury. Great staff made us feel welcome

Nicole Solo - 11/12/2018 AccorHotels certified review
« Disappointing experience »

The experience was fine, with the pool area a lovely spot (the reason I chose the hotel) but my experience was marred by the fact that without even enquiring to my title preference I was called Mrs B. three (3) times. Once in a reply email prior to check-in, once on the phone to guest services and on the tv screen - I can't remember what was used at checkout. I understand that Sofitel is an old-fashioned, probably conservative luxury brand - and may not normally be my hotel brand of choice - but in 2018 it is just wrong to call someone Mrs without knowing whether they are married and wish to be called by that. I am not married and I was at the hotel because I chose to be there and I also paid for it myself - it was a 50th birthday treat to myself. I have spoken to a number of my friends about it as I was quite insulted by it and they were all equally horrified.

Christophe F. Couples - 11/12/2018 AccorHotels certified review
« Unorganised, and disappointed with the overall experience. »

Upon arrival, at 5.20pm, the concierge insisted they take our bags which was fine. Expecting the room to be ready by 3pm, we were greeted and told that the systems where down, manual procedures where in place and our room was not ready. Proceed to get 3 complimentary drinks. I went out to park the car, and returned to find that my partner had not been given the key to our room. The key arrived, and found that our bags were not in the room. I had to be ready for our dinner reservation at 6.30pm. Bags arrived in our room at 6.20pm. This was unacceptable considering our bags had been taken at 5.20pm. I was not able to check out the bar and facilities which I wanted to do, as I was waiting in my room for my bag. I expected this not to happen for our first stay at the new Sofitel. We are both disappointed with how events turned out that evening. I'd like to add that the staff were most helpful and polite, however communication was clearly missing as I was late to my dinner reservation due to not having our bags brought up until 6.20pm.

Amanda D. Couples - 11/12/2018 AccorHotels certified review
« Grst stay »

Everything thing was wonderful theonly thing I would change would be the pillows they were fare too soft to the point as soon as you lay on them they are almost flat however I know I could have calked and had different pillows delivered however I thought it was to late by the tine I remembered.

Catherine N. Couples - 11/12/2018 AccorHotels certified review
« Excellent »

This was our first stay at the Sofitel Darling Harbour and we loved it - we will be back

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