Hotel - Sofitel Sydney Darling Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Sydney Darling Harbour Hotel

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4.5/5 364 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY KINGSFORD
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

  • 590 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,957 reviews

Our guest reviews for Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 364 reviews
TripAdvisor review
Family - 12/01/2018
« Cricket trip »

The stay was excellent!, very helpful staff, an very friendly, the room was stupid an a awesome view! But we was offered a free breakfast voucher on line though Accor but didn’t receive it , can someone look into it for me .

TripAdvisor review
judywingsaul Couples - 11/01/2018
« Excellent service »

Very good service and good value. I can highly recommend the hotel to anyone. The hotel staff were extremely attentive especially at the club level. Mat and David were just wonderful. I will definitely stay here again in the future.

TripAdvisor review
Family - 11/01/2018
« Great location! »

This new hotel is in the heart of darling harbour. The pool was great however it lacked a spa which is something my mother looks forward to when staying at a hotel. Unfortunately there were issues with the room lighting as well which did not make it easy for an elderly person and having a toddler in your room.

TripAdvisor review
Bernadette P Couples - 11/01/2018
« Definitely Worth a Visit »

For a new hotel, they certainly make you feel welcome and the food and service are great. Would recommend staying in the Darling Harbour View rooms. Pool area is lovely but quite small so it fills up quickly.

AccorHotels certified review
Jenny V. Couples - 10/01/2018
« Excellent in all areas »

The stay was very rewarding we had a great 3 nights

AccorHotels certified review
Adam Families - 10/01/2018
« Best services I’ve had »

Such very lovely people who will go above to help loved staying here only issues I found was I had to lay on the floor around the pool as there was no chairs and lounge avaible

AccorHotels certified review
Anonymous Couples - 10/01/2018

Great but ordered coffee to the room and was cold

AccorHotels certified review
Phil B. Friends - 10/01/2018
« What a great hotel. »

Excellent. Assistance by staff on level 35 was second to none, in particular Francisco - he could not do any more to help us and very friendly with not just us but all guests.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I will share your comments with at all our ambassadors at Club Millesime and specially with Francisco. He will be thrilled to receive such glowing feedback and he truly is a great asset for us. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Mehul Desai Guest Services Manager Sofitel Sydney Darling Harbour

TripAdvisor review
Friends getaway - 10/01/2018
« Beautiful hotel. Great location. »

Hotel is beautiful and the rooms are nicely done, with awesome views. The floor to ceiling window in our room was an unexpected surprise. Such a comfy bed, however my only issue was the quality of the pillows. Too soft and did not make for a good night sleep! Better pillows are a must to make quality of sleep better. Hotel needs to be able to provide more options.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Lilyb1972, Thank you so much for sharing your great review. I am sorry to read that the pillows were not to your liking. Next time you stay with us I would recommend viewing our pillow menu and selecting an option that would enhance your comfort. I look forward to your next visit. Kind Regards, Greg Brady

AccorHotels certified review
Ray J. Couples - 09/01/2018
« All staff are very good »

The early check in was good.The service from all your staff that were encountered was first class. the gym was great and very clean. Food both diner and breakfast were both great. The pool was crowed and I only swam at 6 am before the crowd I spoke to another customer and said how good the hotel was but he said he had to lie on the ground at the pool which isn't good for 5 star

AccorHotels certified review
Rodo Couples - 09/01/2018
« Overall we enjoyed the stay »

The hotel views were great, lucky enough to be on 27th floor.

AccorHotels certified review
Charles E. Couples - 09/01/2018
« Anniversary stay »

We stayed at Sofitel Darling Harbour recently to celebrate our anniversary. All of the staff were friendly and bent over backwards to help with anything, especially when they found out it was our anniversary. We spent extra and upgraded to a junior suite on a high level floor and had access to the club. It was a tremendous experience. Thank you to all who helped us have a memorable time.

AccorHotels certified review
Kelly M. Couples - 09/01/2018
« Great experience. This lovel new hotel and staff shine in amazing Darling Harbour »

Great staff. Great welcome. Beautiful outlook onto Darling Harbour. This hotel is a winner Lots of special little extras make this an experience to remember

AccorHotels certified review
Susie A. Families - 09/01/2018
« Amazing new hotel, customer service in all areas of the hotel was exceptional »

Booked two nights in hotel, brand new hotel was very clean and very welcoming, Customer service in all areas was 100%. The only down side was the pool area not enough seating, chairs or deckchairs we were sitting on the floor with not shade with was a weekend of over 35 degrees We ordered food which came out cold both times after waiting for over 40mins for fries. I understand the hotel is busy but its summer and school holidays. the bar staff are to be comended they were very short staffed and as a business owner they were always pleasent .

AccorHotels certified review
Ash Couples - 09/01/2018
« The best »

The best

AccorHotels certified review
Suzy Families - 09/01/2018
« Enjoyed all of the facilities and amenities the hotel has on offer aswell as the staff are so friendly and polite. »

We love this hotel. We have been twice now and keep planning to come back. We especially appreciate the friendly and professional service we received from Jo Jo at reception upon check in and also Carolina. We love the pool and the Club Milliseme. We look forward to visiting Sofitel in the near future.

AccorHotels certified review
Angeles E. Families - 09/01/2018

Awesome I will book my birthday staycation next year for sure! All the best!!

AccorHotels certified review
B.g. Families - 09/01/2018
« Great service attitude. »

After all we had a fantastic stay at The Sofitel Darling Harbor 19th - 27th of December. A beautiful brand new hotel, with a few technical challenges what concerns the air condition/ temperature in one of our rooms the first three nights. My wife and myself stayed in a junior suite on the upper floors; in this room it was impossible to set an individual room temperature during our first nights. As we left a message to a service manager about this problem, we were told that this should be taken care of immediately , but no technical staff turned up and we had a bad first night in this room with too low room-temperature. We were out all next day and as we returned to our room in the evening the situation was status quo what concerns room temperature. We contacted the front desk and a service manager turned up and told us that this should be fixed the next day (once again), he even offered us 15 % reduction to the room rate and made a lot of excuses ! We denied to sleep the night in that room and finally we were offered to sleep in another junior suite. The next day we claimed to change room and we were moved to a new junior suite on a lower floor, where the air condition functioned well.The rest of our stay at The Sofitel Darling Harbor was a very good experience in every way We were a family of 6 people, staying in three different rooms, the two other rooms experienced no technical problems. All three rooms had club access ; The club concept functioned very well as it was run by very competent and extremely service minded staff. I had the pleasure of meeting the General Manager and told him about our bad experience with the technical problems with the air condition in our first junior suite. He listened carefully and was seriously interested in our bad experience ; he was humble and made a very good impression on me as he was very focused on making our stay best possible.

AccorHotels certified review
Peter S. Couples - 09/01/2018

Kind & friendly staff alcoholic drinks were to pricey

AccorHotels certified review
David A. Couples - 09/01/2018
« Poor Accounting »

The room, the Concierge service, the restaurant staff, the reception staff were all extremely helpful. The experience broke down completely with the accounting. Our initial bill,included 5 minibar items which we did not use. We explained this at checkout and the items were removed from the invoice. Nevertheless, an examination of my credit card account the following day revealed that the minibar items had in fact been charged. I phoned the Sofitel and spoke to Mitchell - he assured me that the credit card deduction had been reversed and my bank ought to disregard the charge. Whilst that is all well and good, the charge ought not to have been made to my account in the first instance. The minibar in the room we were allocated was apparently checked after the previous guest had departed and before we obtained the room key at 5:00pm on 6 January 2018. This practice must surely result in quite a number of guests being charged erroneously for minibar items they did not consume. This error soured the experience of staying at the Sofitel.

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