Hotel - Sofitel Sydney Darling Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Sydney Darling Harbour Hotel

4.5/5 1,367 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY KINGSFORD
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

  • 590 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 14,291 reviews

Our guest reviews for Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,367 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
doliSydney Couples - 12/02/2019 TripAdvisor review
« Beautiful city location at Darling Harbour, very attentive staff, very modern rooms. »

Very enjoyable especially being a new property, very luxurious, attentive staff. Great city location. Club Millesime is a fantastic experience with extraordinary view and fantastic staff to indulge us.

Couples - 10/02/2019 TripAdvisor review
« Great place in the heart of Sydney's harbour life »

Great service and the club was well stocked with food, drinks and smiling staff ready to serve. Shout out to Accor Plus who provided the night free of charge as part of their membership renewal guarantee.Will visit again

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Resort47227288939, Thank you for your review and loyalty with AccorHotels. I am thrilled to read of your experience in Club Millesime and look forward to welcoming you back for another visit. Kind Regards, Greg Brady

Jazz Families - 09/02/2019 AccorHotels certified review
« Excellent stay with great facilities and staff »

Wasn’t sure what to expect but the location was perfect as was the hotels and the room. The hotel pool was great - the pool area was a little small but not a big deal for us. We did have two kids and felt hotel was probably geared more towards couples and business clients rather than families. Staff was helpful no issues with witja young really. Was a great first stay - look forward to staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jasmina G., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Anonymous Couples - 08/02/2019 AccorHotels certified review
« Mrs T. »

Great location, room modern, clean, lovely. Gym equipment v good, nice pool area. However, we booked room with our Etihad miles, a superior room. Was given a room with 2 beds. Asked to change to a room with one bed but told it would cost us an extra $70. Seems petty and spoiled our trip. Room was too hot and air con set to be no cooler than 19.5. Reception staff had poor english. I couldn’t understand them (I’m English). This made attempt to change room more frustrating. The champagne bar was promoted to us by staff so we looked forward to enjoying a glass after a days walking, only to find it was closed! We left for the airport v early and whilst waiting in reception we couldn’t even get a coffee. We were told we needed to go to the 3rd floor to get one. So in summary, great hotel, lacks personal touch and attention to customer service.

Anthony M. Business - 08/02/2019 AccorHotels certified review
« The hotel was always good, but seems to be getting better. »

Great, as always.

Kmart Business - 08/02/2019 AccorHotels certified review
« immaculate service »

everything was great from start to finish

Tim H. Couples - 08/02/2019 AccorHotels certified review
« Sofitel Darling Harbour »

Great hotel. Excellent location. Rooms were modern and spacious with fantastic views over the harbour area. It is a large and busy hotel, nevertheless staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Timothy John H., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Jennifer S. Solo - 08/02/2019 AccorHotels certified review
« Great stop over »

Exceptional as usual

Lisa O. Business - 08/02/2019 AccorHotels certified review
« 5 Star service for an affordable cost »

5 Star service from the moment we were greeted

Rod Couples - 08/02/2019 AccorHotels certified review
« Love this hotel »

Although it was only one night we really enjoyed our stay and highly commend everyone we encountered, the service was a huge improvement from the stay 12 months previously. This time everything flowed smoothly and the staff were very competent. Look forward to returning.

John S. Couples - 08/02/2019 AccorHotels certified review
« A very luxurious, enjoyable and very comfortable stay for a new Accor Plus Member. »

We travelled from Lake Macquarie NSW on an Opal Card by public transport. The Sofitel at Darling Harbour, reported and recommended to us as 'the best hotel in Sydney', was easily accessible - with the Light Rail dropping us off at the front entrance to the hotel. All staff were immediately ultra attentive and very friendly, so that, as newcomers to the hotel and the city, we were never in a state of anxiety or perplexity. Our room was immaculate and awesome, and well designed in the space available. We loved the restaurant and the obliging happy staff. Our stay of three nights was too short for the pleasant time we had. We walked all over the city and Circular Quay areas and found that the location of the hotel was perfect for coming and going every day. Suggestions: 1 'Do Not Disturb' button. We were unaware that we had inadvertently pressed this button one morning. Our room was not serviced at all that day and we were hoping for clean towels. Is there any way it could be made more obvious that the button has indeed been pressed? 2 Lights. There didn't seem to be individual light switches for the ceiling lights over the bed. It seemed to be 'All lights on' or All lights off' to operate them. 3 Tea Cup. All cups seemed to be coffee cups (smaller). Could we have asked for a larger tea cup? 4 Restaurant. There seemed to be a shortage of options for Vegetarians as a Mains. Commendations: 1 Staff. We were especially impressed with the open friendliness of ALL staff. Any questions were obligingly and promptly dealt with and satisfaction was ensured in the outcome. We do not remember the names of all staff we encountered, but a big 'Thank You' to Bebe in the restaurant, whose friendly smile and service, and informative manner made our restaurant experience an extra pleasant one. Other restaurant staff were also excellent and we were always most comfortable and satisfied with the food quality and service there. A special 'Thank You' to James on the front desk who answered all questions and requests with professional and pleasant demeanour, and smoothed out all of the procedures during our stay. 2 Room Toiletries. We loved the brands, presentation and comprehensive list of complimentary options provided. 3 Our Accor Plus membership was always respected and recognised. As pensioners in retirement, we seek value and comfort in all of our travelling and accommodation. The Sofitel offered us this in abundance - and we certainly look forward to our next stay with the hotel in Darling Harbour, Sydney. Even though we didn't use the Gym or Pool this time, we do look forward to availing ourselves of them next time we stay. Thank you for making our 47th Wedding Anniversary celebrations so much more pleasant and romantic. Shirley and John S. Bonnells Bay NSW

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour John S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Lindsay Business - 08/02/2019 AccorHotels certified review
« Enjoyable »

freindly, clean & great facilities, professional, class, great location in Darling Harbour.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Lindsay O., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Tyson D. Couples - 08/02/2019 AccorHotels certified review
« The only thing better then the location was the staff! »

The staff where exceptional. Check in was easy, check out was even easier. Valet where sophisticated, casual and in control. EVERYTHING was tidy and clean, from the windows and mirrors down to the meticulously maintained in house aquarium. The pool was perfect with a view to match perfectly capturing the rising sun. Even our view on the 11th floor, room 1105 felt like we were above the city. I was more then happy to depart of my hard earned money to such an exceptional establishment. I will most definitely be putting my pennies away to Aquire another room in the future that’s situated on a higher level because that view coupled with the location, staff and amenities is without any doubt in my mind, even for a middle class man, worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Tyson D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Prathish K. Business - 08/02/2019 AccorHotels certified review
« Great service. Clean spaces. Pleasant ambience. »

Overall a great experience. I do have provide one feedback as a watch out. Your breakfast service would need some attention to ensure customers are not actively looking for support. There was 2 instances the same day for myself where I was looking actively for some service (i.e glasses next to the juice bar was not available ) . Please do not overally worry about the feedback as I have personally worked as a wait staff I understand sometimes thinks are missed.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Prathish K., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

!? Business - 08/02/2019 AccorHotels certified review
« Fantastic »

Excellent check in. Fantastic room and overall great experience. Would like to stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour James L., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Nick Friends - 07/02/2019 AccorHotels certified review
« Very nice hotel and excellent service »

Excellent. Our room had a tremendous view of the harbor and the service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Nicholas M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Senior Guest Services Manager Sofitel Sydney Darling Harbour

Sasha R. Business - 07/02/2019 AccorHotels certified review
« dirty linen »

i checked into the hotel at 9pm and went to bed at 10pm and my bed was filled with sand. it was disgusting. it was changed, however on check out, no one seemed to care or want to do anything about it. i asked if perhaps the glass of champagne i had could be complimentary given my bed was full of sand, i was told that the bar was a different department and she couldn't help me. i was supposed to hear from a manager but have not. it's poor service.

Lisa Couples - 07/02/2019 AccorHotels certified review
« Satisfactory »

Not as good as the first time, but still good. Room layout was different, tv was hard to watch from the bed. Sewage smell coming from the toilet.

R. Families - 07/02/2019 AccorHotels certified review
« The location and service is pretty good »

The service for Chinese tourists is pretty good because of the Chinese front desk for our room.even my parents can Communicate with them without barrier .It is quite friendly for the elders who didn’t aquired the English language .The bottle water is sufficient for us when we stayed in Sofitel .

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour R., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

Ben W. Business - 07/02/2019 AccorHotels certified review

I asked to join the Accor frequent stayer program - not sure if that happened

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