Hotel - Sofitel Sydney Darling Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Sydney Darling Harbour Hotel

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4.5/5 753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY KINGSFORD
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

  • 590 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 7,443 reviews

Our guest reviews for Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 753 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 16/06/2018
« Great weekend »

A great long weekend at the Sofitel ! The room was beautiful had great views and was a good size . Every request was met by all staff and they were always polite and happy . We did try to pay for an upgrade but we’re unsuccessful as it was a busy weekend. It’s so close to darling harbour and all it has to offer that even when it rained we didn’t need to get wet going to Harbourside . We received a surprise for our anniversary which was also nice. All in all a great weekend will definitely stay again and hoping to do so every couple of months .

AccorHotels certified review
Sharon M. Friends - 15/06/2018
« Expected more from the Sofitel »

I was really looking forward to my stay at the Sofitel, but I was overall underwhelmed and a little disappointed with my stay. On check in I had to wait till 3pm to get into my room, which I realise is the check in time here but whenever I have stayed at other Accor Hotels I have always been checked in early. The room itself was very average, again I expected more from this brand My room at the Novotel 2 weeks earlier was just as good. The breakfast was average, again no better than the Novotel and possibly worse, There was no variety in the offer, it was the exact same everyday. The service was also disappointing. I had to wait over 1/2 an hour for an Ice bucket. The staff were polite but not friendly, it all seemed a bit forced. In comparison the staff at the Novotel were very friendly, helpful and seemed like they were always really enjoying themselves. I would recommend the Novotel at Darling Harbour over the Sofitel every day of the week.

AccorHotels certified review
Neil G. Couples - 15/06/2018
« Great hotel in a great location »

The staff were friendly . Lunch in the restaurant was delicious . The afternoon tea and 5.30 drinks /food was worth visiting especially with the wonderful view of Darling Harbour.

AccorHotels certified review
Haryono Families - 15/06/2018
« Location »

The room was very nice and comfy Near the light train and near to the city

AccorHotels certified review
Not H. Couples - 15/06/2018

Rooms clean good size Bathroom good size Rooms serviced quickly, timing suited us as room was always ready when we returned to the room Disappointed with restaurant experience

AccorHotels certified review
Pauline Couples - 15/06/2018
« Great! »

We love dogs our stay and loved the view we had from our room!

AccorHotels certified review
Lynne W. Solo - 15/06/2018
« Beautiful room, corner with a fantastic view »

I upgraded my room, not expecting that much I was overwhelmed when I turned the key and walked in, absolutely fabulous, breathtaking, complete 200 degree views of the city and the habour from the 25th floor, I didn't want to leave, I was in complete luxury.

AccorHotels certified review
Anonymous Solo - 15/06/2018

I love staying at the Sofitel Darling Harbour. The staff are always so lovely and helpful.

AccorHotels certified review
Allison C. Couples - 15/06/2018
« Shiny and new with woderful staff »

From check in to check out this place was great! There was long line for check in but a staff member was there managing the queue and apologizing. We progressed quickly. Our Harbor room was lovely, we paid for an upgrade and it was money well spent! The room was modern and very clean with a great size bathroom! The Champagne Bar was wonderful and a special mention to Jarrod the Bar Manager, who remembered us from a previous visit in February...very impressive!!!

AccorHotels certified review
Damon J. Business - 15/06/2018
« A pleasant short stay »

The stay was good. I liked the big TV, many hotels skimp these days and do a smaller TV. Chocolates as a gift in the room were very much appreciated. Robes were of a high standard. Breakfast options were plentiful. Location and views are spectacular. Plus the new fish tank at reception is impressive I would happily return and have already recommended it to other people. If I was trying to find something to help you improve, I was unsure if my breakfast (which was part of my package) could have been served in my room at no extra cost. In the Darling I have that option by filling out a menu card the night before.

AccorHotels certified review
Wensy Couples - 15/06/2018
« Unforgettable »

We really really enjoyed our stay at the Sofitel - it definitely lived up to the expectations. Just a huge thank you to the polite and friendly staff at the front desk, as well as Juliana from the Sales team who made our stay really lovely. The view and the room was stunning, and the thoughtful amenity was a really nice touch.

AccorHotels certified review
Anonymous Couples - 14/06/2018
« smooth and friendly »

we had a darling harbour view room windows were very dirty. so didn't think it was worth extra expense. but the club windows were very clean. I suspect they have used more expensive self cleaning glass.

AccorHotels certified review
Anonymous Families - 14/06/2018
« Relaxing »

Relaxing. Great service

AccorHotels certified review
Robert A. Business - 14/06/2018
« Well fitted out room, overall stay very enjoyable. »

Attended conference at hotel so the convenience and comfort of the room made the stay enjoyable.

AccorHotels certified review
Gio G. Families - 14/06/2018
« Splendid »

Long weekend stay to meet up with family in Sydney. The room was very nice. There was a Filipina housekeeper that was very helpful sadly forgot to get her name. Reception was very professional and welcoming.

AccorHotels certified review
Matt W. Couples - 14/06/2018
« Ok but was disappointing as it wasn't up to the usual Sofitel experience. »

Overall the stay was pleasant, but the hotel is lacking in many areas and just did not reach the usually impeccably high Sofitel standard. I am usual fairly silent with surveys and have rarely had a bad experience at an Accor hotel. I wouldn't say that our recent stay at Sofitel Darling Harbour was bad, but it was thoroughly underwhelming given the status of this hotel. In short it just really lacked the feeling of totally luxury and dedication that is normally at Sofitel hotels. The room was well appointed, but the Champagne Bar and Club Millesime were below standard and were disappointing. It was hard to get service in the Champagne Bar (when it was relatively quiet) and on both occasions we attended we had to seek the waiter (after being seated for 15-20mins) to get a menu and then again order drinks and get the bill. We ordered Salt and Pepper Calamari one night and it arrived as one adjoined lump of excessively oily Calamari that I suspect was just reheated which was disappointing. Club Millesime was a beautiful location and Francesco was a superb host, but breakfast was disorderly with dirty tables and no clear roles or duties for the staff and as such we had to clear a table each morning before sitting and then patiently seek down staff to order coffee and our hot breakfast. As an observer, I suspect that the breakfast time was somewhat understaffed. During the day the tables remained dirty from breakfast. The evening Canapés were well appointed and relatively well organised. On the Sunday morning we booked diner in the Restaurant for 9pm through Francesco at Club Millesime which was very easy and Francesco was very attentive. However, when we arrived at the restaurant on Sunday evening it was in the process of closing and there was no record of our booking. We ended up having to find a restaurant outside the hotel which was so easy being a long weekend. Francesco became aware of this on Monday and offered his sincere apologies which was well received and appreciated. However, I struggle to see how a hotel such as Sofitel would allow their only Restaurant to close at 9pm in the middle of a public holiday long weekend. Whilst we were lined up to check our non-existent booking, there were also other people queued up that were seeking dinner, only to be told it was closed/closing. I have stayed in lesser Accor hotels where the dining room was more accessible. The room was nice and well appointed, but upon arrival bother the sideboard (mini bar counter) and bedside tables had clearly not been cleaned since the last guests as there were distinct water marks and traces of spillage (coffee/tea maybe) on these surfaces that wiped away with a face washer from the bathroom. I am feeling somewhat brutal offering this unfiltered feedback as many of the staff were so friendly and helpful, but given it is a new hotel I believe such feedback is required so things can improve to the expected Sofitel standard.

AccorHotels certified review
Dana Friends - 14/06/2018
« Overall a positive experience »

This is my first time staying at Sofitel Darling Harbour. My overall experience has been positive and would recommend to others. All the staff at the hotel greeted us warmly, room attendant was prompt, the cleanliness of the hotel was top notch. The view was superb! During check in hours it was a little busy and there was no coordination on what line we should wait, it is best to have a staff member direct us to the right counter, instead of waiting in line and feeling that we are pushing in among others, this is just a minor issue that can be rectify. Thank you so much to everyone in Sofitel, you are fantastic!

AccorHotels certified review
Kendall Business - 14/06/2018
« Poor service & organisation or staff »

Upon arrival I was advised I had booked a room with twin beds, when I had booked a Superior. They were quick to change. I also advised I had received a delivery which should be waiting for me. They had no idea where it was. I had to ring the shipper of the hamper to gain a time of delivery and signature, they finally tracked it down :-( The staff were often too busy taking photographs of the aquarium behind the reception counter to service their clients. A disappointing stay.

AccorHotels certified review
G Couples - 14/06/2018
« Lovely »

We had a lovely stay for my husband's birthday. The staff were friendly and helpful.

AccorHotels certified review
Anonymous Business - 14/06/2018
« Great location but ok room »

The location is perfect the challenge was the noise from the street I was not able to sleep a couple of nights I was on the 15th floor Also the hotel needs more space for a coffee or meetings

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