ibis Styles London Heathrow Airport Hotel

Everyone was nice. Room was clean and the bed was comfortable. Wish there was an ice machine or that it was easier to obtain a bucket of ice.

Room OK Food Ok missed full english breakfast

The staff were excellent

Hotel staff were very friendly and helpful. Free shuttle bus to Heathrow just across the road was great. Rooms were quiet and restaurant served good basic food and drinks.

This is the 3rd time that I've stayed at this hotel. Each time there is something not quite right. This time, the room was hot and foul smelling and it was not possible to open the window to air it out. Someone from the front desk came to investigate. He brought a small fan, told me to turn off the air conditioning and that I could not be moved. Uncomfortable night! This will be the last time that I use this hotel.

We arrived at your Ibis style Heathrow hotel after a long day to find it in a noisy state of construction. That I can deal with. After negotiating a tiny elevator and maze of small dog eared corridors, our rooms greeted us with a cheezy blizzare 4x6 foot billboard of two huge people's distorted faces advertising skydiving hung over two short sheeted twin beds with a couple of towel sized bedspreads attempting to mimic bedspread. The stained and dirty looking carpet had large red stains. I never took my socks off and draped two towels over the mirror at the foot of my bed to keep from having to look at the distorted sky divers faces staring back at me. The white bedding also had brown stains on it. That said. Your desk staff were good.

Extremely rude and disinterested reception staff. More interested in talking amongst themselves and watching TV on their phones than customer service. Took an inordinate amount of time to reconcile billing charges on check-out. Needs some serious staff retraining.

The rooms were perfectly sized, close enough to the airport and well served by shuttles. The staff was courteous and friendly, the rooms clean, nicely decorated and good size. For a one night stay, it is exactly what you are looking for. no need to look further.

The main feature of the hotel is proximity to the airport. I checked online before booking for the availability of airport shuttles, so was disappointed to be told at check-in that my best option was to book a taxi for the journey.

Nice , small room. Breakfast was good. Location was excellent for Heathrow, local buses stop outside.

Excellent, close in hotel to LHR for late arrivals or early morning flights! Very comfortable bed, clean bathroom and great flat screen TVs!

Very convenient and efficient stay

Hotel was clean and comfortable. Staff were very accommodating to a late check out and the free buffet breakfast and wifi made the stay even more enjoyable.