ibis Styles London Heathrow Airport Hotel

The bathroom is so poorly designed (can’t flush without first shutting the lid; can’t stand by the sink and have door open at the same time) . Room was too far away from the lifts; luggage trolleys were barely working.

All good except for check in: had requested a quiet room and confirmed this had been done at check in but the room provided was facing onto the dual carriageway at the front.

The hotel staff were very friendly and helpful. The hotel was clean, bright and comfortable. You had everything we needed. Breakfast was good with a nice selection. We will be recommending your hotel to our friends. The location was close to Heathrow with the free busses making it easy to get back and forth to the airport. We found everything within walking distance.

The room was nice, the breakfast was fine and the lady at the counter was warm and friendly. We took a 10 pound shuttle to the Ibis Hotel only to find out that there are two Ibis hotels. It was late at night, we were so tired and my 17 yr. old daughter broke out into tears upon hearing the news and being told that we'd have to either take a taxi, bus or walk to the correct hotel. Also, I had emailed the your hotel to inquire as to which tube station to get off at and was simply told Heathrow. I sent another email, asking which terminal and if there was a shuttle for us and never heard a reply. If I had received adequate replies, I think that we would have been much better informed and able to not worry about which tube station terminal to exit and would have known to take the bus to the correct hotel. I would like for the hotel to reimburse us for the 10 pound we spent on the shuttle. I asked the lady at the counter and she said that she wasn't able to do this for me.

I am in a wheelchair and had a disabled room. The room was plenty large enough to get my wheelchair around in. The bathroom was excellent. It was set up perfectly,with the hand rails in the correct place and with a very good shower chair.

Very happy with the stay, staff try friendly and helpful. room good, but only 1 chair for 2 guests. bar and meals very good and service very good. Staff worked very hard.

We checked in flawlessly after a delayed flight, arriving after midnight. Room was perfect for our need and breakfast a big plus before going back to LHR for our next flight. Particularly appreciated the luggage storage so we didn't have to haul our checked luggage to our room as we didn't need it for the quick stay.

Clean Rooms Quick and Easy Check-in/Check-out Close to Airport - 5/10 minutes bus trip Good Overnight Stay

I enjoyed my short stay at this hotel. We checked in around 10pm after a flight in to terminal 5. We had an early flight out of terminal 2 the next morning and reception organised a car service for a good rate. The room was very clean, the beds were comfy and it was very quiet

A warm welcome from a friendly international team. Spotlessly clean premises with some on site parking. Ideally situated for LHR airport. Beds were a bit too firm for us. Overall, we would stay here again.

The Queen room was nothing like the picture. It has to be the smallest IBIS room I've ever encountered. less than a meter/yard of space around the bed, and much of that taken up by the other furniture. We had to park and open the suit cases just inside the door as there was no other space. The building is under construction, no noise that we noted but only one elevator. The food was atrocious! The hamburger was small, dry, seriously overcooked, and cost ten pounds! And the staff didn't care.

My stay was a means to an end, i needed to be close to the airport for an early flight back home to Australia and it ticked all the boxes

Reception vary helpful despite being a night when full house Room well presented and more than adequate for the stay. Good location to airport.

Hotel is in a convenient position for the airport with good public transport links and shuttle. Rooms are clean and comfortable. Staff friendly and helpful. Food in restaurant very good.

We had an original booking for three nights, then addedon two more beforehand. The original was made in January at good low rates, but the "five" nights was treated as a totally new booking, and at higher rates. For FOUR days we we waited for this error to be rectified, with no success. Then along came Raoul who worked his magic and we received our expected rebate. Raoul is The Man! What excellent PR for the Ibis group, which we've happily used for years. Promote him!