ibis Styles London Heathrow Airport Hotel

Disappointed with your arrangement with cab drivers demo the hotel to the airport. he charged me more that what I paid for coming there. he told me he had to pay you commission, so he had to charge the customer more.

Good stay.

On a repeat stay all was good. Great welcoming booking in process. Clean comfortable room, spacious for a Budget hotel. Taxi booked easily through front desk, very good helpful taxi service used by the hotel. However the bathroom wash hand basin was very slow to drain, in fact waste levels on eventually emptying was level with the basin outlet. To assist the high standard Housekeeping deliver I advised the front desk of the situation. A very off hand woman on the reception desk, advised I was reporting a fault with a "sink", not as I advised a wash hand basin. She checked had I operated the plug disc. Then shouted loudly across the reception area to a member of the janitorial staff that there was a "supposed" problem in room 2 with the bathroom basin. I explained the problem to the janitorial member of staff. Whilst we had breakfast the problem was fixed. Is there a quality training package for reception staff? The previous evening (November 28th) the same female member of staff was most reluctant to serve us with the complimentary glass of wine. We concluded she considered it to not be her job, although we were the only guests in the lobby. One rotten apple theory?

Staff not welcoming. Got a room for disabled, which I didn't need. I was travelling solo and they wanted me to pay for the stay twice. Didn't seem like they knew what they were doing.

On arrival informed that there was no lift. Nothing stated when booking about lift, no notification prior to arrival. That spoilt my short stay at the hotel.

The location is great for Heathrow airport and the continental breakfast is a bonus.

Lifts broken so had to carry bags alone upstairs Told wrong time for breakfast so they had cleared it away when I came down Loud construction noise when I was trying to sleep in the morning

Lift was under maintenance so it was very inconvenient to go to 3rd floor room.

The facility has a reasonable restaurant/bar area and the room, while small, was quite functional for an overnight stay. The only issues were very little parking, so the people dropping me off had no where to park to have dinner with me, and there was no Hoppa stop at this hotel. This is not acceptable in an airport hotel.

i liked the size of the room. parking spaces are very less. Breakfast option is quite limited. But it was free so I am not complaining. There was a very awful smell coming from the shower area. It was too unbearable and but I was also too tired to ask for another room

When making the reservation here I put in the notes I needed a ground level room because stairs would be difficult for me, however the lady checking me in ignored them. She asked me if I could do stairs (with my luggage) because the elevators were broken. She ignoree my requests and put me in a first floor room. Needless to say I wasn't happy with my experience here. It is likely I will not stay here for my next visit.

Nice room, not so great staff.

Satisfactory