ibis Styles London Heathrow Airport Hotel

As always, the Ibis Styles is a convenient and comfortable hotel, however on this occasion the room was very cold due to the Aircon unit stuck on cold. I came back late and went to bed thinking it was a bit chilly, but at 2am I woke shivering. I said to reception in the morning and was given free breakfast vouchers and parking. With a note to say the manager would be in touch. Still waiting. Most uncomfortable night stay I've ever had.

The staff were wonderful when I left my bag on the Hoppa, which they helped me get back really quickly. However, the lack of lift meant we had to carry our suitcases up 3 flights of stairs, they were heavy. There was no indication when we booked that this would be the case. If it had been we would have stayed somewhere else.

The room was of a good standard, clean and comfortable. Although dinner was adequate, breakfast was excellent. The highlight for me was the service received from the outstanding staff who were friendly and clearly took pride in their respective roles.

It was good but the room gets very hot night and the aircon regulator doesn't seem work.

The room was comfortable, the staff welcoming, the decor quirky and the shower simple to use.

Very efficient check-in and pleasant staff. Food could be improved.

The room was very nice. The complimentary breakfast was very minimal, the milk ran out and there was no one around to ask to refill it.

Facilities were good, comfortable, lean, quiet with a reasonable breakfast choice

Nice breakfast. Lift was out of order due to building works

Good continental breakfast, good bed, decent shower and bath facilities. Could have done with a better view of the airport and runway

Great staff, convenient location, comfortable bed and clean rooms. Very easy to get to Heathrow T5 for our flights the next morning. Hotel was under renovation but staff were very accommodating and offered free beverages for the inconvenience.

Clean and basic hotel. Lovely, helpful, friendly staff. Reasonably priced food. A great place to choose near Terminal 5.

Our stay was good. The room was adequate and quiet. The one thing we felt needed changing was to put better signs posting where the rooms numbers were, right at the top of the stairs. The elevator wasn't working. The continental breakfast was excellent.

- Heating in room did not work correctly which meant it was cold. - We stayed for two nights and house-keeping did not make up the room after the first night. - Front desk staff completely indifferent to helping address these issues or offering compensation.

This hotel does it's job for a one night stay before an early morning flight. It's 5 minutes from Heathrow Central Bus Station. Upon checking in we were given complimentary wine but that's about the only positive. The lifts were out of order so we had to carry our own luggage up to the top floor, upon arriving in the room there was a sewage smell coming from the bathroom. We had booked a full board package but no one knew what how to honour this as "we don't get many full board bookings" - in the end we just winged it in the restaurant and ordered, ate and left. The bed was comfortable enough and buffet breakfast the following morning was decent. As I said, great hotel for location to airport and price but don't expect five star service.