Mercure Bucharest City Center 4 stars

TripAdvisor rating 4.5/5 693 reviews
Mercure Bucharest City Center
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Room 1

Number of guests
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Hotel extras

  • Free Wi-Fi

  • Private parking

  • Pet Friendly

  • Online Check-In, Fast Check-Out

  • Restaurant with seasonal terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street
www.anpc.gov.ro
J40/5534/2011 - RO28434727
10302
bucharest
romania

Tel: +40372426000

Fax: (+40)37/2426001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HENRI COANDA At 16km / 9.94 miles

  • By train

    GARA DE NORD At 2.2km / 1.37 miles

GPS :44.442661, 26.096104

Our accommodations

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

Superior Room with 1 Double bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Business Desk
  • Iron

Superior Room with Twin beds

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Business Desk
  • Iron

Privilege Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Business Desk
  • Iron

Time to chill out

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Business Desk
  • Iron

Like a movie star

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Business Desk
  • Iron

Privilege Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 26
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Iron

Our restaurants and bars

WINESTONE

Type of cuisine: International

You are invited to discover WINESTONE, the new wining and dining concept of Mercure Bucharest City Center. Enjoy authentic cuisine served on stone plates and taste our attractive selection of local and international wines.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE BAR

Photo non contractuelle / Strictly non binding

From lunch to dinner, we provide you tasty options. You will definitely enjoy our symphony of colors and tastes, based on healty ingredients. Trendy offer comes along with special service.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 48

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,877 reviews

tripadvisor

TripAdvisor Rating 4.5/5

693 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice hotel

Customer review rating 4.6/5

Andres Business - 06/09/2019 AccorHotels review

Nice hotel, good breakfast. But online check-in did not give any significant advantage. As I paid everything in advance, it was hard to understand why and in which amount was my credit card used for additional deposit

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alina Vladulescu General Manager
Customer review rating 4.6/5

Anonymous Families - 05/09/2019 AccorHotels review

brilliant

Dear Mr. Ryszard D., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu General Manager

Almost perfect

Customer review rating 4.6/5

Menny G. Couples - 03/09/2019 AccorHotels review

I would just like to say that a hotel as nice as yours should have available drinking water for the guests.. Otherwise we had a very pleasant stay. Thank you.

Dear Mr. Menny G., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu General Manager

worst expirence this time

Customer review rating 4.6/5

Anonymous Business - 02/09/2019 AccorHotels review

Generally I like to stay in your hotel, but this time there were 2 elements which brought the dissatisfation : 1. taxi, which was called by the hotel cheated on me by doubling the price. Every day I paid arround 25 LEI between hotel and Michelin office, on one day when reception called other taxi than usually (not 1,99 but 2,29/ per km) the ticket was 58 LEI. After I realised that the km which wre charged for the trip was doubled. 2. on the day of departure it took long time to issue the invoice, the reception lady explaind that there is batch of the system which delays the activity, but onother thing is that I provided all the datails for the invoice by on line check in (I spent time to do it), while Reception didn't have this details for the invoice, and we had to complete it on the departure day. I was on the harry and I really didn't like to lose the time to proceed with getting the invoice.

Dear Mrs.Magdalena T., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu General Manager

Comfort Stay

Customer review rating 4.6/5

C. Solo - 28/08/2019 AccorHotels review

Nice staff and Good location

Dear Poyon C., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu General Manager

2 days stay in August

Customer review rating 4.6/5

Aa Friends - 19/08/2019 AccorHotels review

Nice modern hotel, clean rooms but a bit away from city centre

Dear A., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Booking issues

Customer review rating 4.6/5

Shirley P. Business - 16/08/2019 AccorHotels review

I liked the room in the hotel and the staff were lovely. However, I had agreed a price on the phone with the hotel and sent 6 emails to the address I was given to confirm and received no reply so I ended up having to book again on line at a much higher price. They said that they did not receive the emails but that the address was correct and that was it, no follow up with their central IT to see what had happened. As I was unhappy about the booking issues I used all my Accor points to pay, I wasn't planning to, as I no longer intend to use Accor as my first choice. I wouldn't bother with breakfast in this hotel for ¢13, hardly any fruit and the coffee upset my stomach, there are much better local options. Wifi in the room was very poor, not suitable for a business trip, apparently this was because of the location of the room but I would ask why the hotel doesn't have any boosters to counteract this problem.

Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear that your entire experience with us did not meet your expectations. Regarding the breakfast, we try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Alina Vladulescu General Manager

Great hotel in good location

Customer review rating 4.6/5

Steve Business - 15/08/2019 AccorHotels review

This is a good location to explore Bucharest. The hotel was very welcoming on check in. Quite and comfortable bedroom plus a great breakfast.

Dear S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Mercure Bucharest

Customer review rating 4.6/5

Andy Business - 14/08/2019 AccorHotels review

it was as always a very relaxing and pleasant stay at this Hotel

Dear C., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vadulescu

Very nice stay , perfect location

Customer review rating 4.6/5

Harold Couples - 02/08/2019 AccorHotels review

We've stayed in your hotel several times before, which implies that we' re always very happy with our stay there :)

Dear Harold K., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu
Customer review rating 4.6/5

Anonymous Business - 01/08/2019 AccorHotels review

really positive experience overall, good breakfast; only negative comment would be about drinking water - since tap water is not really potable, I think there should be free water in the rooms

Dear Guest, Thank you for the great review of our hotel and your recommendations! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alina Vladulescu

It's ok

Customer review rating 4.6/5

Anonymous Couples - 31/07/2019 AccorHotels review

- the bathroom is pretty dirty (it was cleaned daily, but the shower was moldy and had dirt patches) - shower drain was broken - there was only one pair of slippers (we were two people in the room) - in the first day, the towels were dirty - it was kind of sad when we went to get breakfast at 9am and almost everything was gone; the bread and veggies were refilled super late, so we didn't get any. It's not OK to keep on asking the waiters to bring stuff... - staff was super nice!!!

Dear Mrs. Ioana T., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

Always one of the best hotels in Central Bucharest

Customer review rating 4.6/5

Giampiero L. Business - 29/07/2019 AccorHotels review

Very warm welcome as usual, feel home experience. Very nice privilege room (no upgrade given). Very good breakfast, although the coffee machine is now getting a bit old and the quality is not the same as in the past. Very helpful staff, always attentive. I recommend Marian as best receptionist, Alina as best one at breakfast area and Elena as a very nice waiter at dinner time. All in all always a good experience.

Dear Mr. Giampiero L., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

A Great Stay

Customer review rating 4.6/5

Anonymous Solo - 24/07/2019 AccorHotels review

All good...in fact very good & in the likely event of me returning to Bucharest I will highly likely re book with your hotel.

Dear Denis L., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Beautiful short stay

Customer review rating 4.6/5

F. M. Families - 24/07/2019 AccorHotels review

The room was perfect, attention from reception and housekeeping were excellent ! The service at the restaurant was great also. We were just disappointed by the menu for lunch... really basic. Would be better if Mercure could add some more local food or dish on the menu.

Dear M. F., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

perfect!

Customer review rating 4.6/5

Roi Families - 19/07/2019 AccorHotels review

thanks for alexandra and ana from the reception for all. the room was beutiful and cleaning very well. the breakfast was very tasty. all was perfect, the minibar free. we like it. we will cone back. . . thanks

Dear Roi Y., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Great overall experience

Customer review rating 4.6/5

Florian Couples - 19/07/2019 AccorHotels review

Friendly staff, modern furniture and style, pretty good location, I would definitely stay again

Dear Florian S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Business trip stay with no thrills

Customer review rating 4.6/5

Mantas Business - 19/07/2019 AccorHotels review

Overall hotel is nicely designed and clean. Spacious rooms are really something you will enjoy. Yet small details make the stay a bit more on average side. Boring and non exciting breakfast is something to work on. Also, check out process was real pain. One receptionist during rush hour – something you really don't want to see while checking out. Even though you can have quick check out just by leaving key, I had to stay in SUPER long queue because I needed to get my invoice right.

Dear Mantas V., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Very nice city centre hotel

TripAdvisor rating 4.5/5

Arlene J Family - 19/07/2019 TripAdvisor review

Lovely, clean, airy hotel in quiet location but handy for main road. About 15 minutes walk to Old Town but plenty to see on the way. Very nice rooms & good bathroom with walk in shower. Very nice bar area but we didn't use the restaurant. Would stay there again

Dear Guest, We sincerely appreciate your kind feedback and thank you on this occasion for your recent visit. We're glad to see that, like the majority of our customers, you pointed out the very central location yet quiet, the quality and rooms and bar offer. We would be pleased to welcome you again and look forward to your new booking with us. With kindest regards, Alina Vladulescu & the Mercure Bucharest City Center team

Centrally located, clean, very good job done by the cleaning ladies room 201, very courteous and pleasant staff

Customer review rating 4.6/5

Olimpia G. Couples - 18/07/2019 AccorHotels review

Almost everything met our expectations, although we could have used bath robes and some help with our luggage when we arrived. This hotel was a lot more age friendly than other hotels in Romania.

Dear Olimpia G., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu
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