Hotel - Mercure Bucharest City Center
Mercure Hotel Mercure Hotel

Mercure Bucharest City Center

4.5/5 641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12AM-22:30PM
    • Opening hours : Week-end 12AM-22:30PM

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

  • 114 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,584 reviews

Our guest reviews for Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 641 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Georgios R. Business - 13/03/2019 AccorHotels certified review
« Super place to stay for business in Bucharest. Good for shopping. Nice area around to spent your time. »

We stay in your hotel since the opening day, almost twice a month, for 3-4 days every time. We feel like home!!! See you soon!

Anonymous Solo - 10/03/2019 AccorHotels certified review
« Very nice »

Relaxing

Mona Business - 10/03/2019 AccorHotels certified review
« Lovely hotel, perfect location, yummy food »

I loved the spacious room with comfortable bed, very good food and friendly staff.

J Business - 10/03/2019 AccorHotels certified review
« Good price/quality, but not good location »

I liked the room and the service. Only remark is concerning the fitness room, which is rather small for a constant 3-min spray of artificial aroma. Above all, a fitness room should have proper ventilation. The room currently available for gym has a nice smell, but is rather intoxicating.

Anonymous Business - 04/03/2019 AccorHotels certified review
« Good service, but overheated room was a deal breaker. »

The service, particularly the front desk, was excellent. The room was ridiculously hot(28 degrees C), which made it impossible to sleep, affecting my ability to deliver at work. Someone came and fixed it once, then it just returned to the high temperature the next day.

Anonymous Business - 04/03/2019 AccorHotels certified review
« Very good hotel with excellent location »

Nice hotel, excellent location. Friendly and helpful staff. I got sick so unfortunately I could not try the gym, but let's hope next time I can do it. Breakfast was excellent and due to my sickness I really welcomed the kettle and the teabags in the room. All in all it was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

B. Business - 04/03/2019 AccorHotels certified review
« good experience »

the hotel is well located, clean & nice. the room is nice and well designed however, I did not really enjoy the breakfast and I didn't appreciate the perfume in the coridors

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Kind Regards, Elena Onofrei General Manager

G. K. Business - 03/03/2019 AccorHotels certified review
« Elegance and complimentary »

Second time I have spent a week with you. The rooms are beautiful and views spectacular. Wonderfully comfortable with actual coffee machines and mini bar complimentary. This hotel sets the standards at luxury and guest comfort. They anticipate needs like no other I have stayed in before. I love coming to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

M. A. C. Families - 26/02/2019 AccorHotels certified review
« Good staying just disappointed by your staff »

The staying at the hotel was good overall as always the only problem and is a big one in my point of view is that: they were meant to be 2 rooms reserved, both under my name, M. Andreea and when my mom came at reception 2 hours earlier before me.......she could do the check-in, not having my Id or my card or anything like that........That means whoever would come and said it has a 2 rooms there it would be seated there and my card would be charged for it?! Really disappointed by your staff!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.M., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei Hotel Manager

Jack Couples - 25/02/2019 AccorHotels certified review
« Great experience and enjoyabale staying »

Excellent service.clean room.functional and comfort .good breakfast.very quiet rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Anonymous Business - 24/02/2019 AccorHotels certified review
« proble solving »

pleasant as usual, despite a problem with the reservation the hotel could find a suitable last minute solution for me. Appreciated.

Ioana Families - 22/02/2019 AccorHotels certified review
« Great value for money »

We traveled with our 3 months old daughter. Everything was very clean and modern, good quality toiletry, very friendly and helpful staff, good food and room service, we have been provided with a baby bed and the room temperature was adjustable, which was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marian Vlase

Stuart Business - 15/02/2019 AccorHotels certified review
« business trip »

Hotel was in ideal location short walk to old town in evening to find wide variety of restaurants. I used the hotel airport shuttle service 25 Euros each way in Mercedes - far cheaper than the Airport taxi's and Uber. Hotel was usual high Mercure standard and the breakfasts were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., On behalf of all of us at Mercure Bucharest City Center, thank you so much for choosing our hotel during your stay in Bucharest and for sharing this wonderful review. It is great to know that you enjoyed our facilities and we certainly hope to welcome you back again soon. Sincerely, Elena Onofrei Hotem Manager

Mariola Business - 14/02/2019 AccorHotels certified review
« Great stay »

Great rooms, great service, fabtastic breakfast in prime location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Cabrejas, We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elena Onofrei Hotel Manager

B. B. Couples - 11/02/2019 AccorHotels certified review
« good hotel »

very well located , nice helpful stuff , clean, good value for your money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Rafik Solo - 11/02/2019 AccorHotels certified review
« Excellent room with Balconi and very good breakfast »

Negative: - Price was higher than normal rate 110Euro/night but I had to take it as no rooms available - I had to pay 15 Euros extra for late checkout even I requested by mail 1 day before - During settling bill, reception told me not possible to take 4000 my reward points for payment, thus must pay even I clearly requested one day before that I will use those points, I had to escalate and insist in order to use them final Positive: -No rooms available on line, when I called hotel, they were able to find one -very good room with nice view and balcony - good location in city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafik M., Thank you for choosing Mercure Bucharest City Center and for your feedback. Hope to have you back soon as our guest! Sincerely, Marian Vlase

Ramona Business - 10/02/2019 AccorHotels certified review
« Things changed since last stay »

I was at my 6th stay at Mercure and I was surprised to see that the room was not cleaned after the first night, the trash bin not emptied and that some of the reception staff still acts bossy and arrogant. If I've never been asked to pay the city tax before. At check out I wanted to understand why now I have to pay it. I was expecting a respectful and empathetic explanation, not someone arguing with me on the hotel policy and external agencies faults. On the other hand I want to mention that check in experience was great. The staff then were very professional and supportive in getting back my lost phone charger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank your for sharing your feedback regarding your last stay with us. The experience you had at the check-out is not the level of service which defines us, please rest assured we will investigate the situation and make sure this was only an isolated situation. Hope to see you next time when you visit Bucharest! Sincerely, Marian Vlase

Anonymous Business - 09/02/2019 AccorHotels certified review
« Almost perfect hotel »

Very nice, modern, clean hotel. Bathroom needs some place for personal belongings, hooks for towels and maybe some glass to cover shower. The rest was really perfect. Kitchen is also nice and tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to share your experience at Mercure Bucharest City Center. Your positive feedback regarding the service you received and our hotel facilities is greatly appreciated. We indeed dedicate large efforts in personalized hospitality, and I am glad to know that you found that the team went above and beyond to make your stay more comfortable. More importantly, we thank you for pointing out the areas of improvement within the hotel. We hope you are able to return so that we can offer you an even more wonderful experience, and so that you may discover more of Bucharest and Mercure. Sincerely, Elena Onofrei Hotel Manager

Renata L. Couples - 02/02/2019 AccorHotels certified review
« A really great experience »

Very good facilities, comfortable room and bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renata L., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Mk Business - 02/02/2019 AccorHotels certified review
« Everything ok »

Good situated, modern and good hotel. Staff was friendly and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthias K., Thank you for taking the time to share your experience at Mercure Bucharest City Center. Your positive feedback regarding the service you received and our hotel facilities is greatly appreciated. More importantly, we thank you for pointing out the areas of improvement within the hotel. We assure you of our prompt action on all mentioned points. We hope you are able to return so that we can offer you an even more wonderful experience, and so that you may discover more of Bucharest and Mercure. Sincerely, Elena Onofrei Hotel Manager

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