Hotel - Mercure Bucharest City Center
Mercure Hotel Mercure Hotel

Mercure Bucharest City Center

4.5/5 623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12AM-22:30PM
    • Opening hours : Week-end 12AM-22:30PM

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

  • 114 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,442 reviews

Our guest reviews for Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 623 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 12/12/2018 AccorHotels certified review
« positive experience »

The experience was positive. Staff were professional and the room was clean and quiet. The one issue that I had was that the water temperature in the shower was inconsistent and never hot enough.

Dr D. C. Couples - 10/12/2018 AccorHotels certified review
« superb place »

splendid room.well located poor breakfast.nothing changed over the week end not enough cheese.no fish

B. O. Couples - 09/12/2018 AccorHotels certified review

it is my sixth time at your hotel and i enjoy every time again and again.i would like to recomend all of the stuff about their service, most wonderful

Stephan Business - 09/12/2018 AccorHotels certified review
« Just clean »

appreciated new furnitures as the hotel is recent

C. Business - 07/12/2018 AccorHotels certified review
« Location, cleanliness, customer service »

Regular visits and Anna noticed i showed up as a basic member. Reality is i am ACCOR GOLD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, On behalf of all of us at Mercure Bucharest City Center, thank you so much for choosing our hotel, again and again, during your stays in Bucharest and for sharing this review. It is always a pleasure to receive positive feedback from a special guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Marina Couples - 06/12/2018 AccorHotels certified review
« Excellent »

Big and comfortable room and quiet area despite the central position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristea M., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Lars L. Families - 26/11/2018 AccorHotels certified review
« Weekend visit »

The check in process was not good! We arrived 03:00 because of the late arrival of our flight. The trainee checking us in had just been eating and as part of our check in we have to sign a paper for GDPR data sharing. But it was all in Romanian and I had no chance to understand and he just said GDPR and I had to sign. We wanted to order room service one night and placed the call at 21:25 and was told the kitchen was closed! The kitchen closes at 22 and expect a half hour delivery time. And even if it is just on the border it does say it is open until 22. But apart from that it a great stay. Great room good breakfast and easy check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars L., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed that on our registration form the information regarding GDPR are in english aswell. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei Hotel Manager

William F. C. Business - 24/11/2018 AccorHotels certified review
« Blackout »

Overall, my experience of the hotel is quite satisfactory. It's conveniently located and provides all the basics. However, our last night there, as we were getting ready to pack, a lamp blew out when I turned it on and with it all the power to the room. The staff didn't know what to do. We packed and showered by the light of my cell phone. We were not offered a different room, an apology, or compensation for the inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, On behalf of all of us at Mercure Bucharest City Center, thank you for choosing our hotel during your visit in Bucharest and for sharing your experience with us. Allow me to apologize for the lack of reaction among our colleagues and for all inconveniences created. Please be reassured that we have taken all necessary measures to correct any behaviors not according to the Accor standards. There is not much we can do to change the past, but we will be delighted if we could welcome you next time in order to offer you a wonderful stay. Please do not hesitate to contact me directly in order to arrange your future stays. Kind regards, Elena Onofrei Hotel Manager

M Couples - 21/11/2018 AccorHotels certified review
« Nice hotel but complaints for the front desk »

In general the hotel and the staff were very nice, but during our departure we had a very bad experience with the front desk clerk that ruined our experience. a. The morning of our departure (19/Nov 3:00am) we wanted to take the bus for the airport. The front desk clerk told us that there are no buses for the airport, and that we had to take a taxi or we will miss our flight home. We believed him, and we let him call a taxi for us. But on the way to the airport we saw many buses heading to the airport (bus 783), so the front desk clerk gave us wrong information and made us pay for taxi. b. The taxi that the front desk clerk called for us, charged us double the normal amount. The taxi charged us 80 leu to take us to the airport but when we researched it, it should have been 40 to 50 leu and not 80. We understand that the taxi company is a different company and these money are not paid to your hotel, but your front desk clerk called this taxi so your hotel does have some responsibility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michail M., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei

Eitan Business - 16/11/2018 AccorHotels certified review
« Excellent »

Technically everything worked great, the atmosphere was great, good food, prompt service when I needed it, great room, anything I could as for. Operating the elevator stumbled me - it took me a while to understand where to put my card, had to ask the bartender :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eitan B., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Ced Business - 16/11/2018 AccorHotels certified review
« Excellent hotel »

Very good, clean, calme and well situated hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cedric F., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Nairda Business - 11/11/2018 AccorHotels certified review

My experience was great and really enjoyed your service. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nairda S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Jean M. Solo - 08/11/2018 AccorHotels certified review
« Good hotel in very good location »

The room was nice, comfortable and the bonus is than it also had a balcony. The checkin and chekout went fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Berte Jean M., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Andy Business - 05/11/2018 AccorHotels certified review
« Very enjoyable stay »

it was very pleasent as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew C., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Peter A. Business - 01/11/2018 AccorHotels certified review
« Nice hotel, but not worth the cost »

Staff was pleasant and professional. Much appreciated. Room was clean, quiet and completely satisfactory. No complaints. But the cost just wasn't justified. Way too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter A., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Anonymous Business - 01/11/2018 AccorHotels certified review
« Nice, but have some issues. »

They gym is still too small, if theres 1-2 peoples in the gym no one else can workout. The cleaning lady tried to close the gym at 21:00 “cues she need to go home" as she said.. Even that the gym suppose to remain open untill 22:00. Theres no towels and the water tank was empty for 2 days at the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shahaf B., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry for the situation encountered at the gym; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei

Anonymous Business - 31/10/2018 AccorHotels certified review
« No fuss and efficient »

2 day Business trip to conduct interviews. The rooms were exceptionally clean and the meeting room was more than satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose D., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Tom S. Business - 31/10/2018 AccorHotels certified review
« really liked the executive room »

pleasant, quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Anonymous Couples - 30/10/2018 AccorHotels certified review
« Met all expectations »

Comfortable, clean, quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

M. Solo - 29/10/2018 AccorHotels certified review
« Very nice hotel »

Very nice and relaxing experience in a very nice hotel, well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iancau M., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

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