Hotel - Mercure Bucharest City Center
Mercure Hotel Mercure Hotel

Mercure Bucharest City Center

4.5/5 635 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 59.00 EUR Non member rate
From 53.10 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12AM-22:30PM
    • Opening hours : Week-end 12AM-22:30PM

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

  • 114 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,538 reviews

Our guest reviews for Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 635 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
B. B. Couples - 11/02/2019 AccorHotels certified review
« good hotel »

very well located , nice helpful stuff , clean, good value for your money

Rafik Solo - 11/02/2019 AccorHotels certified review
« Excellent room with Balconi and very good breakfast »

Negative: - Price was higher than normal rate 110Euro/night but I had to take it as no rooms available - I had to pay 15 Euros extra for late checkout even I requested by mail 1 day before - During settling bill, reception told me not possible to take 4000 my reward points for payment, thus must pay even I clearly requested one day before that I will use those points, I had to escalate and insist in order to use them final Positive: -No rooms available on line, when I called hotel, they were able to find one -very good room with nice view and balcony - good location in city center

Ramona Business - 10/02/2019 AccorHotels certified review
« Things changed since last stay »

I was at my 6th stay at Mercure and I was surprised to see that the room was not cleaned after the first night, the trash bin not emptied and that some of the reception staff still acts bossy and arrogant. If I've never been asked to pay the city tax before. At check out I wanted to understand why now I have to pay it. I was expecting a respectful and empathetic explanation, not someone arguing with me on the hotel policy and external agencies faults. On the other hand I want to mention that check in experience was great. The staff then were very professional and supportive in getting back my lost phone charger.

Anonymous Business - 09/02/2019 AccorHotels certified review
« Almost perfect hotel »

Very nice, modern, clean hotel. Bathroom needs some place for personal belongings, hooks for towels and maybe some glass to cover shower. The rest was really perfect. Kitchen is also nice and tasty.

Renata L. Couples - 02/02/2019 AccorHotels certified review
« A really great experience »

Very good facilities, comfortable room and bed!

Mk Business - 02/02/2019 AccorHotels certified review
« Everything ok »

Good situated, modern and good hotel. Staff was friendly and supportive.

Anonymous Couples - 31/01/2019 AccorHotels certified review
« Very good »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nichita D., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Iris B. S. Couples - 30/01/2019 AccorHotels certified review
« Great place »

Clean and elegant. Near store restaurants. The stuff amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avner Ben S., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

A Friends - 30/01/2019 AccorHotels certified review
« nice staff, nice room, good location. will come back »

overall great stay. liked the coffee maker kit and the flip flops. staff was very nice. hotel in good condition. shower was great. only 2 small things - opening thr bathroom door makes it hard to get to the toilet. you need to open, move to the side close it and only then you have access to the toilet. a bit strange.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena Onofrei Hotel Manager

H. M. Business - 26/01/2019 AccorHotels certified review
« Must improve »

Must improve reception, breakfast and dining room, bar. Rooms are OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, On behalf of all of us at the hotel, we sincerely apologize that you were let down by your recent stay with us, and that your experience could have been much improved. We admit that there is place for improvements; however, the score we received from you certainly does not reflect standards we uphold within the MERCURE Bucharest City Center. We sincerely ask that you email us at h9… with your details, so we may learn more about your experience and hopefully come to the best resolution. Sincerely, Elena Onofrei Hotel Manager

Seng C. B. Business - 20/01/2019 AccorHotels certified review
« Quick checkin and effectivty front desk »

Comfortable and clean room with balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Onofrei

Business - 20/01/2019 TripAdvisor review
« Two-night stay »

Good location in the city center of Bucarest and still a quiet place.Nice and tasty breakfast. Food is of good quality, however dining room lacks of cosiness and warm atmosphere, but many restaurants nearby the hotel.

Anonymous Business - 19/01/2019 AccorHotels certified review
« Pillows too big!! »

The overall experience is good but the heart of the hotel experience being the sleeping time, I could not sleep because of the size of the pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. . Sincerely, Elena Onofrei

I. Business - 17/01/2019 AccorHotels certified review
« Beautiful rooms, good service »

I had a pleasant stay. I enjoyed the room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dugala I., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Andrew Couples - 07/01/2019 AccorHotels certified review
« 2 Day Stay in December 2019 »

The overall stay was good, check in / check out and room was very good and met our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onorfei Hotel Manager

E. Couples - 06/01/2019 AccorHotels certified review
« Good experience »

Room was very spacious, modern, well equipped and clean. Breakfast complete. Service was in general attentive, but not always friendly. Overall we were quite satisfied. Only remark is regarding ckeck-in: we did it online, but apparently it wasn't ready. A lady was anyway very helpful and organized everything quickly when we arrived. The most strange however was that when we came back the first night, a gentleman of the reception asked us to sign again the documentation. He was not only unable to explain why, but also didn't let us read what he wanted us to sign or gave us a copy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to share your experience at Mercure Bucharest City Center. We thank you most of all for pointing out the issues you had faced during your stay. Please know that this does not reflect standards we uphold in the hotel, however, this certainly increases our vigilance in making sure every detail of our guest experience is taken care of. I am very grateful to you for choosing our hotel as your home in Bucharest. We hope you are able to return and that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei Hotel Manager

Anonymous Couples - 06/01/2019 AccorHotels certified review
« Everything was perfect. »

Really perfect.The hotel,the room,the personnel,everything,everything.Best value for money .Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Roxanne S Couples - 06/01/2019 TripAdvisor review
« Amazing stay!! »

What a great hotel in the heart of Bucharest!!! lovely staff with great English skills, an INCREDIBLE breakfast and very clean rooms. I wanted to take the shower home:-) bellissimo hotel!!una colazione grandiosa. stanze grandi, pulite e calde.un hotel espectucalr. desayuno muy bueno. habitaciones grandes y limpias.sehr schones Zimmer und einen wunderschone Fruhstuck!Multumesc!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I have read with great joy the feedback you posted on our hotel and services, for which we would like to sincerely thank you. You are more than welcome to come back to us every time you visit our country. Kind regards, Elena Onofrei

Stefan Solo - 04/01/2019 AccorHotels certified review
« Great »

It was everything i was looking for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Stefan C., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei Hotel Manager

Smd Friends - 03/01/2019 AccorHotels certified review
« Great hotel in excellent location. »

Hotel staff was polite and efficient. Rooms were clean and well equipped. Easy check in and check out. Location is excellent - very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Onofrei Hotel Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 59.00 EUR Non member rate
From 53.10 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates