Hotel - ibis Sofia Airport
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Sofia Airport Hotel

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3.5/5 332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • All-you-can-eat breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Bicycle hire facilities
  • Skiing  (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
See all services

Hotel location

Our rooms

The extra silent Ibis standard rooms are decorated in relaxing colors, offering the comfort of the Ibis "sweet" bed experience, led TV with International channels, working desk, a bathroom with shower, individually controlled AC and free WiFi.Most rooms offer a beautiful view over Vitosha Mountain and Sofia city.

  • 84 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 443 reviews

Our guest reviews for ibis Sofia Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 332 reviews
AccorHotels certified review
Lydia Families - 23/10/2017
« Over and above reasonable expectations »

Free shuttle from airport - only drawback was needed a mobile phone to hand! Friendly drivers, Friendly reception. Maps and advice given with a smile. Room met expectations.. Free 24/7 coffee in restaurant area. Free internet and PC in lobby. Easy access, with shuttle, directly to metro station and, onwards, to city. (Purchase metro ticket or a 4BGN day ticket from newspaper kiosk, for metro must have this scanned at ticket counter otherwise barriers will not open, busses, trams, trolleybuses all covered by that ticket.)

AccorHotels certified review
Peter Couples - 23/10/2017
« Not picked up from airport »

We have stayed at the Ibis Sofia Airport hotel on many occasions previously, and have generally found the staff to be helpful and the accommodation good. We were particularly impressed by the willingness to come and collect us from the airport at any hour of the night. On this occasion, we landed just before 3:00 am and we phoned the usual hotel number we had always used on previous occasions. It rang, but was either not answered or was engaged. Eventually we took a taxi. On arrival at the hotel, the man on duty told us that the shuttle service did not operate at night during the winter season, which October presumably was. The following morning a more helpful member of staff apologised for the incorrect information given by his colleague the previous night. The shuttle service did operate, but it now had a dedicated number, calls to which go straight to the driver. Unfortunately, we were not given this number when booking and it does not appear on the hotel website, so how arriving guests are expected to arrange their pick-up I have no idea. On previous trips the range and quality of the breakfast has been variable, perhaps depending on how full the hotel is - the more people being catered for, the better the range and the fresher the food. On this trip the breakfast was a bit sparse and sad. As it was included in the price it was acceptable, but we would have been very unhappy if we had paid separately the usual price, which is high by local standards. We never used the hotel several times this year but never see the same staff on successive trips, so maybe turnover is high. The quality of the hotel appears to be declining steadily. Until now, being the only hotel next to the airport, it has not had to compete very hard for business. However, I see that there is a new Best Western hotel nearby and we shall be trying that one next time.

AccorHotels certified review
Clyde H. Couples - 20/10/2017
« Clean and comfortable with great access to the airport. »

I believe I left a a green jacket size large...maybe in the restaurant. If you found it, please let me know. This was my fault and would have no reason to diminish the great feeling I have for your staff and your hotel. We would most definitely stay there again.

AccorHotels certified review
Sarah J. Couples - 20/10/2017
« Cancelled »

Cancelled flight, cancelled hotel, asked to change to new date free of charge as other hotels have done but refused

AccorHotels certified review
Weishiun Business - 19/10/2017
« Standard ibis, very bad soundproof room »

Staff are nice and helpful. Shuttle service to and from the airport is great. Room wall is not concrete so I heard people talking and laughing midnight at 1:00. Bring your earplugs if you are sensitive to sound. Cleaining staff threw my plastic and dust bags away, which I used to store my shoes!! I told the reception and it seemed he doesn't really understand what was going, so he gave me 2 plastic bag for compensation. But I really want my nonwoven dust bags back!! Be careful when you have something like plastic bag. Put or hide them in a proper place... I'm really, really unhappy about this! Will not consider to stay again when visiting Sofia.

AccorHotels certified review
Seb Business - 14/10/2017
« Terrible operator »

Old doors in the middle of the corridor will bang old hight and you will not sleep. Ibis is very good usually but this one is operated by incompetent people and rude staff

AccorHotels certified review
Keith R. Couples - 12/10/2017
« Double charged »

We stayed at the hotel in Sofia for one night on the 8th October 2017 however i had paid for my room online off my credit card prior to are stay when we checked out the following day the assistant requested i paid for the room again i explained to him i had already paid from my credit card in which he replied i had not paid after further argument with him i ended up paying again in cash .When i checked my credit card account the following day i discovered the amount for the room had indeed been taken from my account i telephoned the hotel straight away and i was told i had not paid any cash to them only by my credit card i have now put this in the hands of my credit card company but i will never stay at this hotel ever again

AccorHotels certified review
Kamen Friends - 12/10/2017
« bed »

the whole room smelled of a toilet cold and not very clean I used a paid parking lot. the price was high but there was no security I paid to stop at a meadow behind the hotel absurd

TripAdvisor review
Couples - 12/10/2017
« Double charged »

We stayed at the Ibis Hotel Sofia on 8th October 2017 for one night i paid for the room on line with my credit card however when it came to check out the assistant requested i paid for my room i told him i had already paid for my room on line with my credit card he informed me i had not paid and insisted i paid in cash again for the room after further argument i paid again in cash due to urgency of getting to the airport on time for my flight the following day i checked with my on line banking and discovered they had already been paid from my credit card i telephoned the Hotel only to be told i had not paid any more money to them other then by credit card its now in the hands of my credit card company

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, we are very sorry to read that you did not fully enjoy your stay with us. Feel free to contact us +359 2 944 44 88 / +359 89 449 2725 or email us fom@ibissofia.eu so we can help you quickly resolve the matter. We apologize for the inconvenience and hope you will give us another chance to welcome you.

AccorHotels certified review
Patrycja Couples - 09/10/2017

Lovely and helpful staff, however room was a bit overpriced, no kettle to make tea, or complimentary bottle of water would be nice. We booked our room online with a breakfast, at the arrival we were informed that breakfast in not showing on the system as everything is pre-paid. It didn't make any sense, thanks to your staff at the reception and drivers, we would recommend the hotel.

AccorHotels certified review
Brian J. T. J. Solo - 07/10/2017
« Efficiency, good hospitality levels and cleanliness »

Seamless arrival and departure procedures, with offer of airport transfer. Friendly and efficient service by Bobby in Bar/Brasserie and sound cooking skills observed at both dinner and breakfast. In line with UK Ibis, Novotel & Mercure hotels used, some provision for making a hot beverage in bedrooms would be beneficial

AccorHotels certified review
Jry Solo - 07/10/2017
« nice and close to airport »

they didn't pick me up

AccorHotels certified review
Encho S. Solo - 05/10/2017
« Pleasant stay »

I am very satisfied with my stay in Ibis Hotel Sofia.

AccorHotels certified review
Sam Solo - 02/10/2017
« Poor guest experience »

The hotel was clean and nice, modern rooms but unfortunately I felt that it was severely let down by its staff, who were unfriendly and not terribly welcoming at all. I travel and stay in a lot of international hotel chains and am generally used to superb service - which is certainly the case with other Ibis hotel chains - but this was let down in Bulgaria. I was also surprised by the blatant sign in the airport shuttle asking for tips - I had understood that this is a free service to and fro the airport, and of course guests do usually provide a tip, but I felt that it did not become a chain such a Ibis to have a sign asking for tips. Overall I felt that the hotel was definitely not worth the price and would not stay again or recommend the hotel.

AccorHotels certified review
D.b.a Families - 29/09/2017
« comfortable »

the hotel is very close to the airport. comfortable beds. one of the rooms had bad smell. fine breakfast though no gluten free bread etc.. good service at the hotel but no answers to my questions through Booking.com, so we didn't know that there was no shuttle from the airport (late at night).

AccorHotels certified review
Aw Couples - 26/09/2017
« pleasant »

pleasant stay. Really helpful reception staff (we had an internet issue re boarding passes) and a personable barman/restaurant chap.

AccorHotels certified review
Usa Solo - 24/09/2017
« Not the best »

The main issue was that the power went out for about an hour. The neighboring buildings all had power which means that the issue was internal and that this hotel doesn't even have a generator! The rooms are below basic, they don't even provide proper toiletries, there's just a shower gel tube that is secured to the wall which was 1/4th full. No refrigerator.

AccorHotels certified review
Roderick A. Couples - 24/09/2017
« Not up to Standard »

This is our second stay at this hotel and we were disappointed. The room was fine but the shower area wasn't very good it needed refurbishment the tiles needed regrouting and seal replaced. It made it look unhygienic. I doubt if it was otherwise I would have complained. Breakfast was dreadful the sausage and beans were stone cold and the scrambled egg solid. There were no kitchen staff about. Not really worth the money. I have cancelled my December booking.

AccorHotels certified review
Jivar Solo - 23/09/2017
« Convenient, cozy, comparatively good »

More than what I had expected. Very thoughtful for breakfast available till 11:00 AM.

AccorHotels certified review
Robin Couples - 21/09/2017

Very good close to airport polite staff good room good breakfast

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