Sofitel Luang Prabang Hotel

This was my first trip to Luang Prabang and I am glad I chose to stay at the Sofitel Luang Prabang. The hotel was amazing. With only 25 guest rooms, the stay was a very exclusive one. The hotel even has its own library for guests. In the evenings, hourly free shuttles are available from the hotel to the Old Town area (alight at the 3 Nagas Hotel) starting from 6pm to 9pm. The Old Town is where the famous Luang Prabang night market is located and near to the banks of the Mekong River and Nam Khan River.. A free return shuttle to the Sofitel from the 3 Nagas Hotel in the Old Town area is a also available hourly from 6.30pm to 9.30pm. The Sofitel Luang Prabang is well maintained and the staff are amazing. They are professional, friendly and so very helpful and polite. I will definitely stay at the Sofitel again when I return to visit Luang Prabang. I highly recommend the Sofitel Luang Prabang to all travellers looking for that extra bit of luxury in your trip to Luang Prabang.

pleasant, relaxed, good service

We had a warm welcome in Sofitel Luang Prabang, checking-in went smoothly anq quickly. Our room (and in fact the whole hotel) is in a quiet environment, so you keep your peace. One thing that surely needs improvement is the breakfast, compared to other hotels it leaves to be desired because there simply isn't enough choice, you can hardly call it a buffet, there are just a few tables and that's it, ... not worth a 5 * hotel.

Lovely staff. Colonial architecture. Excellent service and food.

Beautiful hotel but the following occurred. WIFi failed to work Room air-conditioning sent water falling from the ceiling onto the bed, furniture, our clothes and luggage and ourselves Restaurant booking for special birthday messed up Unable to accept my credit card at checkout, although ACCOR has advised the hotel has already been paid. I needed to use another card creating high transfer costs for me. Cost of tours organised by hotel were pure price gouging

From the moment we arrived at the airport to the moment we left, the service was impeccable. The room was pristine, the staff were very helpful and the restaurant served top quality food.

This property has only 25 suites and is truly beautiful and unique.The staff are all friendly and very attentive. It is located some distance away from the town centre, so it is very quiet and peaceful. Getting into town is no problem given the ready availability of very cheap tuk tuks.

Everyone single person in this establishment deserves 5 solid stars. Rarely have I experience such sincerity and effort by every member of a team. Keep up the excellent work!

We were warmly welcomed by the staff and this set the tone for the entire stay. Nothing was too much trouble and any requests were actioned immediately. The only thing I would have liked to have was a chocolate or sweet at the turn down rather than the rice treat. Everything else was perfect.

Our needs were met from the moment we arrived . All the staff from front desk to dining room to garden staff were always friendly and accomodating throughout our stay .

Beautiful property but best of all the staff are amazing from GM, front office, duty manager, guest relations to general staff can't be more helpful.

Friendly and helpful staff, good service, nice ambience, good food, nice accomodation. Location not the best but not a problem for us

From the time we were met to the time we departed, the service was amazing. It was a pleasure to stay at Sofitel, Luang Prabang.

Very pleasant, no issues at all. Comfortable room, nice food and helpful staff

Awesome service. Very nice environment Brilliant staff