Sofitel Luang Prabang Hotel 5 stars

Overall a very enjoyable experience

Everything you would expect from a big hotel, but the tranquility of a small and exclusive boutique hotel. Best of both worlds.

Everything is awesome. Service, staff and food is the best.

Staff were friendly and very accommodating. Facilities were wonderful. my only suggestion is: When you have a room with 2 single beds, you can be sure that the 2 people using those beds are not comfortable seeing each other naked. It would help if the shower area in the bathroom had some blinds fitted to the doors that could be used, so that the 2nd person in the room could still use the toilet & sink area whilst the other person showers. Or perhaps the glass on the doors to the shower area could be frosted for twin rooms.

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It was for us not only our anniversary but also a cultural trip. What stands out are the Associates, their smiles and genuine interest.

We enjoyed the cooking class with Chef John . its been an entertaining and informative experience.. All the staff including the management has given their best service and you could feel welcomed in this resort . Relaxing atmosphere . If you are looking for hotel that is near to attractions and markets then this hotel will be a bit out of the centre of old town .About 10 minutes away by car

A lovely tranquil hotel in a great historical and convenient location with very comfortable rooms and amenities. The service is impeccable provided by the most helpful and friendly staff one could ever wish to experience. A highly recommended hotel.

From the time we were picked up at the airport through to check in with Nalene we were made to feel very special. Our stay was during the off season and as such the hotel was quiet and at times it almost felt like we had the place to ourselves. Very attentive, respectful and professional staff across all areas of the hotel and very accommodating. I especially liked my morning chats with Pak in the restaurant learning about her family and where she lived. My cooking class was also fun. The two pet rabbits were a delight. The room was very comfortable especially the bed and the outside bath was very inviting. Wonderful experience for our first time in Laos. It won't be our last. Thank you.

A beautiful and tranquil place to stay and unwind.

- The A/C stopped during the night. - The bathroom had a bad pip. - The staffs including the restaurant manager should better understand their sale promotion than gave a us nonsense response. - Bad communication happened too many time. - The hotel staffs at 3Nagas are more attentive and helpful than here.

Any issues I may have had with anything were resolved in a very timely manner. The management and Team Sofitel are always ready to keep you satisfied. Great service at Sofitel Luang Prabang. Relaxing stay..... I’ll be back to this wonderful hotel. Thank you Mr. Chin and all duty managers, let’s not forget Mr. Jeremy at the Governors Grill. Cheers

Peaceful and serene. Staff are wonderful. We spent our time at the beautiful pool but wished the pool has better maintenance. The pool water is not clean.

it was lovely property to stay at, loved how quiet and small it was. restaurant food and service could have been improved however. otherwise room and the facilities were lovely

Our family had a great time during the stay... the staff was very helpful and attentive to our needs... also the resort was also great in terms of room and facilities..