Hotel - Sofitel Luang Prabang
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Sofitel Hotel

Sofitel Luang Prabang Hotel

Ban Mano 
0600  LUANG PRABANG
DEMOCRATIC REPUBLIC LAO

581 reviews
TripAdvisor Rating Based on 581 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Athletics stadium (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 25 rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 344 reviews

Our guest reviews for Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 581 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Di S. Friends - 16/07/2017
« An oasis of comfort, charm and service in my favourite town. »

My daughter and I enjoyed four nights of superb hospitality with faultless service and a truly comfortable room. My only regret? That I didn't stay longer.

AccorHotels certified review
Belinda W. Friends - 14/07/2017
« Fabulous hotel  »

Fabulous hotel great helpful staff good breakfast free bicycles were great to explore the town on

AccorHotels certified review
Gregory F. Friends - 14/07/2017
« Very chic experience with a touch of Sofitel high class hospitality  »

Nice Sofitel Boutique style resort , well located with friendly staff and very caring Management

AccorHotels certified review
Chaiyun T. Families - 13/07/2017
« Mr. Chaiyun Trisuvan »

Excellent location with a beautiful landscape and one of the most classic compounds in the city of Luang Prabang.

AccorHotels certified review
Awenna Families - 13/07/2017
« Pleasant, but could be improved »

We had a lovely time in LP, but of all the hotels in SE Asia that we stayed at, Sofitel was probably the one that could do with a few more improvements than the others. - breakfast wasn't nearly as good as those we had at Anantara in Vietnam and Cambodia. - we don't expect staff to speak perfect English, but the girl cooking eggs at breakfast got our order wrong a few times which is frustrating when you have children and limited time. - we ordered room service and it wasn't correct. - our babysitter we booked never arrived, when we called reception they were surprised (you would think they would be aware she hadn't turned up) and then sent someone from housekeeping who literally spoke no English at all, and this was very concerning. It meant we rushed to get home. - when my mother called from another hotel and asked to be put through to my room, the reception staff member said they were too busy and did not connect her call. - we always felt the Lao staff were nice, but 90% didn't have the service standards required of a high end hotel. This is compared to staff at Villa song in HCMC, and both Anantara hotels we stayed at during the same trip. - the pool was cloudy which isn't ideal. - the tiles both inside and outside are very slippery and very dangerous. If you are bare foot, you WILL slip. My children all slipped and hit their heads several times. Someone will hurt themselves one day, and Sofitel might be sued for damage. It also takes away from the experience when you must walk everywhere slowly and carefully because you are worried you or someone with you will fall. Other hotels had tiles that did not slip.

AccorHotels certified review
Teammiller Families - 11/07/2017
« Lovely time in Laos »

We stayed four nights and thoroughly enjoyed ourselves. Close to the town centre so that walking or biking was easily manageable. Stayed in the two bedroomed Governors House which was nice though housekeeping could do with a little shake up and who ever put the toilet roll holder a meter behind the toilet....little lack of thought for things. The garden needed a tidy and was never cleared/cleaned. The air conditioning unit in the ceiling constantly dripped brown rust onto all the soft furnishing ruining them and one of my husband's shirts as it was placed on the back of a chair. Orange mould/old age was around the shower door and the indoor bath took for ever to fill. On the plus the bikes were a great asset for a quick trip into town. The outside was well maintained and the surroundings picture perfect. The restaurant was lovely and they tried hard. Marie was brilliant for ensuring dietary needs and she managed the staff to perfection when things slowed down to a minimal pace! But the breakfasts and dinners were lovely and a good range offered. The one downside of the restaurant was that Gluten Free was never offered for high tea. Knowing a guest within such a small hotel required specific food I don't think it unreasonable to assume they could cater for such a small event and accommodate all guests.

AccorHotels certified review
Helen Solo - 09/07/2017
« Fabulous Hotel, Fabulous City »

It was the most amazing experience, a beautiful hotel in a gorgeous tranquil setting with the most fabulous staff who made you feel extremely special, as a small boutique hotel the personal touch was amazing and appreciated. The service was impeccable, the rooms gorgeous, the ambience incredible. Luang Prabang and the Sofitel stole my heart for sure.

AccorHotels certified review
Maryanderson4@bigpond.com Families - 08/07/2017
« Great staff Great location »

Luxury escapes deal excellent value

AccorHotels certified review
Anonymous Couples - 01/07/2017
« Intimate »

The hotel was very well appointed and it is obvious the team care about looking after every aspect The team themselves were what made the stay so enjoyable. From going above and beyond when my wife had flu looking after her to making sure that we had what we needed and making arrangements for us to move around, every one of the management and staff teams were fantastic. Nothing was too much trouble and they were constantly on hand. Na in particular was brilliant

AccorHotels certified review
Cameron Families - 28/06/2017
« Amazing, luxurious stay amongst a unique piece of history »

We had a wonderful time at The Sofitel Luang Prabang. We loved the luxury of this hotel, steeped in history, situated across an expansive property and covered by lush gardens. With only a limited number of rooms it feels exclusive and very private. We received excellent service from the team, especially Suraban and Val. Our room had a private plunge pool which was a real treat on our holiday. We can't wait to come back.

AccorHotels certified review
Arjun Families - 26/06/2017
« Home away from Home »

Great property, exceptional service! The staff were very helpful knowledgeable and attentive. Our kids learnt a few words of Lao from Vard, we also learnt how to play Petanique across the hotel and the traditional Lao Ceremony to ward keep the body and soul in balance on the last day was a wonderful way to complete our stay. We also dined at the 3 Nagas which was wonderful. Great service by Vard, Gollfy, Alex, Raphael, Audrey and Marie!

AccorHotels certified review
Janine J. Couples - 26/06/2017
« Very relaxing stay in a gorgeous hotel »

We enjoyed the hotel immensely. It is well furnished and the grounds are stunning. The staff were lovely.

AccorHotels certified review
Kano Couples - 20/06/2017
« Friendly staffs, clean and amazing room »

Impressive room with outdoor bath and sitting areas. Very friendly staffs. Room well serviced daily. Complimentary afternoon tea was wonderful.

AccorHotels certified review
Elesse.jasper Families - 19/06/2017

friendly staff, beautiful surrounds, kids loved it

AccorHotels certified review
Jw Families - 18/06/2017
« Heritage hotel, great staff »

Beautiful hotel with great staff and excellent breakfast spread. On 2 nights, the AC was not working well. Points for 2 nights were recorded on file (instead of 7 nights that we stayed over 10 days) - I will need to rectify this.

AccorHotels certified review
Peter F. Couples - 18/06/2017
« A unique and pleasurable expeience. »

From the pick up at the airport to the final drop off it was great. The hotel is very quiet and the rooms spacious and well appointed. The bed was great producing good sleeping on all nights. The location was a little out of town but this did not detract as shuttle buses and tuk tuks were readily available. We would look to stay here again if returning to Luang Prabang.

AccorHotels certified review
Weidong C. Friends - 14/06/2017
« Memorable stay with Sofitel »

I would like to express my gratitude towards the team of front desk lead by SURABAN PHUEAKMA ,the guest experience manager , particularly to all the saff at front desk! I could feel the very friendly greetings at the lobby by concierge each time, no matter when I was waiting for transportation or luggage service, I could enjoy the best service, espcially . Ever since I was in the hotel till I checked out, I could feel the care by everyone.

AccorHotels certified review
Ittidet P. Friends - 13/06/2017
« It is a peaceful heaven »

From the minute they collected us from airport to the minute they dropped us off, the service was amazing. The staff are all lovely and greet you all day, the food is superb, the service very professional. The rooms are stunning, lovely linen and so comfortable.

AccorHotels certified review
Vinnnieb Couples - 12/06/2017
« luxury in the jungle »

Relaxed luxury close to world heritage old Lang Penang we walked everywhere, note we enjoy walking and cheap tuk tuks are an alternative. Reminded me of 1970s Bali without surf but the Mekong is equally impressive and of course French not Dutch colonial feel.

TripAdvisor certified review
Ptrcks Friends getaway - 03/06/2017
« One of the most relaxing stay »

Great hotel with great staff. The pool is a nice size. There's a free shuttle service to town from 6pm till 9pm running every half hour. Breakfast in the morning was wonderful at the governors grill. Do try the local dishes as they are quite tasty. Check-in, house keeping staff were all very friendly and helpful. A couple from my group accidentally left their passports in the safe during check out. This wasn't realised till we got to the airport! Somyout (staff) graciously rushed them to the airport for us. Special mention to the staff that made the stay so memorable...golffy, somyout, vard, Marie and many others. I loved that the hotel has a resident rabbit called Manu. The only downside was that there were mosquitoes and insects everywhere. But I guess that's beyond the hotel's control. Inside the rooms, the showers have no closed off partitions. So if you're travelling with friends, be mindful there's no private showering :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ptrcks, Sofitel Team would like to thank you for your great review about your stay in our hotel. We are really glad you enjoyed every moment of your stay in Luang Prabang and especially your time with Chef John. We really appreciate your hotel description and thank you again for having stayed with us We hope we will have the opportunity to welcome and serve you again. We wish you a pleasant day. Best regards, Alexandre and Sofitel Team

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