Hotel - Sofitel Luang Prabang
Sofitel Hotel Sofitel Hotel

Sofitel Luang Prabang Hotel

4.5/5 755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium
    • Boules/petanque
    • Bowling
    • Darts
    • Football
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

  • 25 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 686 reviews

Our guest reviews for Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 755 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gillian H. Couples - 04/11/2018 AccorHotels certified review
« Luxurious comfort and wonderful service »

We came on our honeymoon and the hotel surpassed all our expectations. Such a beautiful suite in a gorgeous garden setting. Very peaceful and we loved the hotel’s pet rabbits! Staff were very helpful. No complaints and would recommend to others

Mr. M. Couples - 04/11/2018 AccorHotels certified review
« Staff is very good, nice and provide warm setvice. »

Impressive Location and nice staff

Michele L. F. Solo - 03/11/2018 AccorHotels certified review
« Lovely Laos Excursion »

Stellar Customer Service! Approachable and Engaging Leadership/Management Team. Chicken Curry at Governor's Grill was memorable. Servers strive for Customer Delight! Spa is a Must. Still talking about the Indian Head Massage! Complimentary Welcoming Foot Massage a nice touch.

Ann R. Couples - 02/11/2018 AccorHotels certified review
« A lovely experience »

We really enjoyed ourselves, the staff were helpful and courteous, accommodation very comfortable and clean. The Laos night was a lovely experience with the Lao meal and dancers. The massage in the Spa was great. How nice it would be to do it all again!

Carlson C. Solo - 30/10/2018 AccorHotels certified review
« Exclusive Spacious garden resort »

I love the space, the friendliness, and the private garden. The amenities can be improved, quite plain. So as the room decor - lack of style. As usual the bed is very comfortable ( Sofitel bed! )

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLSON KAH SEN c., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Solo - 29/10/2018 AccorHotels certified review
« amazing »

best hotel I have ever stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear charlotte M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Couples - 28/10/2018 AccorHotels certified review
« Charming and helpful staff and very good food. »

The hotel is small and based around a lovely swimming pool. The restaurant was excellent for both breakfast and lunch (we did not try dinner) But here are a couple of things which I think you could do better with: 1. Toilet flush. It malfunctioned throughout our stay. It was fixed temporarily but broke again immediately on use. 2. Bikes. Great idea as the hotel is not very conveniently situated. Unfortunately the second time of use my chain jammed and I had to push the bike home. This was because the chain was rusty and poorly maintained. So if you are going to offer bikes then please maintain them correctly. 3. On check-out, despite spending US$ 1800 in 3 days at your hotel, I was told that I must pay for the laundry bag that I had, believe it or not, put laundry in. So we will return to Luang Prabang I am sure but not to your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pual Ernest A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the toilet and bicycles issue we do apology for your inconvenient our team are now fully focus on checking every toilet and bicycle on daily basis, Thank you for the feedback. As for the laundry bag issue we are sorry that our staff may had offend you as the item is for sale with price displaying in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

John B. Couples - 22/10/2018 AccorHotels certified review
« Glamorous »

Perfect stay. No problems. Wonderful staff in all areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN B., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Solo - 18/10/2018 AccorHotels certified review

Great hotel and great staff. Loved my room and the private pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leena B., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Giovanni C. Solo - 18/10/2018 AccorHotels certified review
« Dr. C.: wonderful relaxing experience »

I have really enjoyed may stay. The setting is gorgeous, the service excellent and very helpful, great swimming pool, very convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIOVANNI C., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Soranat O. Friends - 17/10/2018 AccorHotels certified review
« Perfect Stay »

Enjoyed our stay at Sofitel Luang Prabang. We love this place and received wonderful services from all staffs from the manager (Thai), lovely reception team, shuttle driver to took us from the airoirt, and restaurant team. I want to thank you the team and would love to come back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SORANAT O., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Kalie Friends - 12/10/2018 AccorHotels certified review
« A few bumps at the beginning but overall it was good »

We had a great time in Luang Prabang. The airport pick-up service was great. Those at the reception were very welcoming when we arrived. However, apparently there were guests who changed rooms right before we arrived and they took the key. There was no extra key so we were left without a key for over 24 hours. We couldn't lock our room which we didn't like. We had to keep asking for the key and then finally on our second day it ended up back at the reception and was only given to us when we asked. We were asked before arrival if we would like any special pillows which we did request through e-mail but they weren't provided and we had to request them again. We had problems with our outlets and the outlet converters they gave us didn't work. We also had problems accessing the internet. I was surprised that for a Sofitel, the bath products were put in big containers so you couldn't tell what they were or what the brand was. Normally they are high-end but they didn't seem like they were. So it was a little bit of a rough start but the staff was very nice and did everything they could to fix what needed to be fixed. The grounds are beautiful and well-maintained. We loved the bunnies! The rooms are lovely. The outside tub is a great feature. Everyone was so nice and genuine. The breakfast selection was very good. The pool was relaxing. Overall, we had a good experience and would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KALIE S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive all feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Beautiful grounds peaceful location »

Had a wonderful and relaxing stay at the hotel. Your manager Kevin - is absolutely fantastic and a wonderful new addition to the team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Joshua S. Friends - 07/10/2018 AccorHotels certified review
« Good Stay on an Amazing Property »

We had a good stay, it wasn't great though. Firstly, we checked in and there was an issue with room 1 not having a key. Being an Accor Gold, I wasn't offered a room upgrade, which is one of the best perks of the whole Accor Le Club program. The welcome treats in the room were nice. We loved getting the turn down service with fresh water replenishment each night plus the little nightly snack. The F&B was good. The breakfast options were enough, the drinks were tasty, the Lao Night on Friday was exactly what we were hoping for in terms of trying different local dishes, and seeing the Laotian dress and dances. The cooking class was brilliant too. Chef John is really good at his job. Maybe it would have been more interesting if before we went to the market, we were told what we were going to buy so that we would have some idea going in to that part of the class. All of the F&B staff were very friendly as well as the front of the house. We did have however one issue at the spa. One of our group got an Indian head massage and she chose it because she didn't want to disrobe. There was a lot of back and forth between her and her masseuse because her masseuse demanded she take her clothing off. This shouldn't have happen at all. 3 of us had a great experience and 1 had a horrible one, so I don't know what else to say about that. It wasn't me, so maybe that's why my overall rating is an 8 and not lower. Lastly, the grounds are impressive. They're so well taken care of and the historical preservation is beautiful. We loved the room's style and the bathrooms indoor/outdoor feature was amazing! The bunnies on the compound are a great touch. One improvement that could be made is the wifi in the rooms furthest away (room 1 and 2 had poor internet).

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSHUA SETH S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive all feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Kate S. Families - 05/10/2018 AccorHotels certified review
« beautiful and unique -a perfect place to relax »

Lovely place and lovely staff. My only criticism is that the pool service was virtually non-existent - often no towels, no refreshments offered and once when we ate our evening meal around the pool at 5:45pm we noticed all the plates etc still by the pool the next morning at 8am. This was the same for our room service plates etc that we left outside the room - they were still there the next morning. this creates a very bad impression. Also, the coffee at breakfast needs improving - it was often too weak and gritty and not offered for refill - always had to ask. love the use of no plastic bottles etc for amenities - very eco-conscious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate s., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

James S. Families - 03/10/2018 AccorHotels certified review
« A wonderfully relaxing and interesting experience. »

We had a wonderful week at Luang Prabang. The level of service was excellent and friendly staff made it a pleasure to dine and relax at the Sofitel. The rooms were amazingly luxurious and spacious and the air conditioning was welcome. We would all highly recommend the Traditional Lao cooking class, with chef John catering extremely well for coeliacs. The morning market visit was informative and entertaining! I think the little touches such has the nightly treat in the bamboo containers, inquires about your plans and activiites and the welcome home when you returned from town made this stay really stand out. The staff were divine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMIE S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Trinh M. Families - 22/09/2018 AccorHotels certified review
« It was absolutely delightful »

We love the lay out of the hotel and your staff was the nicest and most efficient we have encountered anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trinh M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Derrick H. Families - 17/09/2018 AccorHotels certified review
« Lovely property but with issues »

Staff was friendly. Rooms were well appointed but design of the rooms is unpleasant. With shutters closed, felt like a cement cube and quite claustrophobic. Breakfast was very inconsistent - one day we received a menu and pastries, the next day we did not. Also - and this may be the biggest issue - the coffee/cappuccino was undrinkable. It tasted like a powdered mix in hot water. A French hotel brand should always have excellent coffee, and this was a huge disappointment. We also stayed a night at 3 Nagas, although the breakfast was similar, their coffee was excellent - our cappuccinos even arrived with Latte art in the foam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the coffee note we are little surprise to hear about the quality of the cappuccino you had at our sister property vs what we offered here as it is the same machine and same premium supplier with only different is the elephant art that they did. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Suwanich K. Friends - 12/09/2018 AccorHotels certified review
« Great relaxing resort with the grat scenery, huge garden and swimming pool combine w/ a nice tent restaurant near-by. »

Frist impression I experienced was a nice open air reception which combine with a little bar on one side and a big garden. Warm welcome staff who is trying to help for every questions as it was our first time in Lueang Prabang. Walked into another side of the wall there is WOW of the big garden, swimming pool with an open restaurant "Governor's Grilled" which is very beautiful scenery overall. More over was the 2 rabbits running around which made the place even lively. Check-in the room, with an unexpected to see a very big room, nice and cozy with neat set up + welcome amenities and welcome card from GM and the management. Another surprised was an additional big bathtub outside in the private garden from the bedroom. This Sofitel Lueang Prabang's room and facilities was over my expectation. I will definitely come back for another visit during winter time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suwanich K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Teresa T. Couples - 07/09/2018 AccorHotels certified review
« Excellent »

Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa king ing T., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

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