Hotel - Sofitel Luang Prabang
Sofitel Hotel Sofitel Hotel

Sofitel Luang Prabang Hotel

4.5/5 746 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium
    • Boules/petanque
    • Bowling
    • Darts
    • Football
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

  • 25 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 660 reviews

Our guest reviews for Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 746 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kalie Friends - 12/10/2018 AccorHotels certified review
« A few bumps at the beginning but overall it was good »

We had a great time in Luang Prabang. The airport pick-up service was great. Those at the reception were very welcoming when we arrived. However, apparently there were guests who changed rooms right before we arrived and they took the key. There was no extra key so we were left without a key for over 24 hours. We couldn't lock our room which we didn't like. We had to keep asking for the key and then finally on our second day it ended up back at the reception and was only given to us when we asked. We were asked before arrival if we would like any special pillows which we did request through e-mail but they weren't provided and we had to request them again. We had problems with our outlets and the outlet converters they gave us didn't work. We also had problems accessing the internet. I was surprised that for a Sofitel, the bath products were put in big containers so you couldn't tell what they were or what the brand was. Normally they are high-end but they didn't seem like they were. So it was a little bit of a rough start but the staff was very nice and did everything they could to fix what needed to be fixed. The grounds are beautiful and well-maintained. We loved the bunnies! The rooms are lovely. The outside tub is a great feature. Everyone was so nice and genuine. The breakfast selection was very good. The pool was relaxing. Overall, we had a good experience and would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KALIE S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive all feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Beautiful grounds peaceful location »

Had a wonderful and relaxing stay at the hotel. Your manager Kevin - is absolutely fantastic and a wonderful new addition to the team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Joshua S. Friends - 07/10/2018 AccorHotels certified review
« Good Stay on an Amazing Property »

We had a good stay, it wasn't great though. Firstly, we checked in and there was an issue with room 1 not having a key. Being an Accor Gold, I wasn't offered a room upgrade, which is one of the best perks of the whole Accor Le Club program. The welcome treats in the room were nice. We loved getting the turn down service with fresh water replenishment each night plus the little nightly snack. The F&B was good. The breakfast options were enough, the drinks were tasty, the Lao Night on Friday was exactly what we were hoping for in terms of trying different local dishes, and seeing the Laotian dress and dances. The cooking class was brilliant too. Chef John is really good at his job. Maybe it would have been more interesting if before we went to the market, we were told what we were going to buy so that we would have some idea going in to that part of the class. All of the F&B staff were very friendly as well as the front of the house. We did have however one issue at the spa. One of our group got an Indian head massage and she chose it because she didn't want to disrobe. There was a lot of back and forth between her and her masseuse because her masseuse demanded she take her clothing off. This shouldn't have happen at all. 3 of us had a great experience and 1 had a horrible one, so I don't know what else to say about that. It wasn't me, so maybe that's why my overall rating is an 8 and not lower. Lastly, the grounds are impressive. They're so well taken care of and the historical preservation is beautiful. We loved the room's style and the bathrooms indoor/outdoor feature was amazing! The bunnies on the compound are a great touch. One improvement that could be made is the wifi in the rooms furthest away (room 1 and 2 had poor internet).

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSHUA SETH S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive all feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Kate S. Families - 05/10/2018 AccorHotels certified review
« beautiful and unique -a perfect place to relax »

Lovely place and lovely staff. My only criticism is that the pool service was virtually non-existent - often no towels, no refreshments offered and once when we ate our evening meal around the pool at 5:45pm we noticed all the plates etc still by the pool the next morning at 8am. This was the same for our room service plates etc that we left outside the room - they were still there the next morning. this creates a very bad impression. Also, the coffee at breakfast needs improving - it was often too weak and gritty and not offered for refill - always had to ask. love the use of no plastic bottles etc for amenities - very eco-conscious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate s., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

James S. Families - 03/10/2018 AccorHotels certified review
« A wonderfully relaxing and interesting experience. »

We had a wonderful week at Luang Prabang. The level of service was excellent and friendly staff made it a pleasure to dine and relax at the Sofitel. The rooms were amazingly luxurious and spacious and the air conditioning was welcome. We would all highly recommend the Traditional Lao cooking class, with chef John catering extremely well for coeliacs. The morning market visit was informative and entertaining! I think the little touches such has the nightly treat in the bamboo containers, inquires about your plans and activiites and the welcome home when you returned from town made this stay really stand out. The staff were divine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMIE S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Trinh M. Families - 22/09/2018 AccorHotels certified review
« It was absolutely delightful »

We love the lay out of the hotel and your staff was the nicest and most efficient we have encountered anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trinh M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Derrick H. Families - 17/09/2018 AccorHotels certified review
« Lovely property but with issues »

Staff was friendly. Rooms were well appointed but design of the rooms is unpleasant. With shutters closed, felt like a cement cube and quite claustrophobic. Breakfast was very inconsistent - one day we received a menu and pastries, the next day we did not. Also - and this may be the biggest issue - the coffee/cappuccino was undrinkable. It tasted like a powdered mix in hot water. A French hotel brand should always have excellent coffee, and this was a huge disappointment. We also stayed a night at 3 Nagas, although the breakfast was similar, their coffee was excellent - our cappuccinos even arrived with Latte art in the foam.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the coffee note we are little surprise to hear about the quality of the cappuccino you had at our sister property vs what we offered here as it is the same machine and same premium supplier with only different is the elephant art that they did. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Suwanich K. Friends - 12/09/2018 AccorHotels certified review
« Great relaxing resort with the grat scenery, huge garden and swimming pool combine w/ a nice tent restaurant near-by. »

Frist impression I experienced was a nice open air reception which combine with a little bar on one side and a big garden. Warm welcome staff who is trying to help for every questions as it was our first time in Lueang Prabang. Walked into another side of the wall there is WOW of the big garden, swimming pool with an open restaurant "Governor's Grilled" which is very beautiful scenery overall. More over was the 2 rabbits running around which made the place even lively. Check-in the room, with an unexpected to see a very big room, nice and cozy with neat set up + welcome amenities and welcome card from GM and the management. Another surprised was an additional big bathtub outside in the private garden from the bedroom. This Sofitel Lueang Prabang's room and facilities was over my expectation. I will definitely come back for another visit during winter time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suwanich K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Teresa T. Couples - 07/09/2018 AccorHotels certified review
« Excellent »

Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa king ing T., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Phongsak P. Families - 06/09/2018 AccorHotels certified review
« Warmth in heritage captivating town »

I’m so impressed with guest director khum Mooyen for warm welcome that I can feel sincerity. Quite place with luxury amenities. But lightbulb outdoor was out of order. Overall was good place to recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHONGSAK P., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Friends - 03/09/2018 AccorHotels certified review
« Quite the perfect experience. »

Everything was perfect except 1. The mats at the bottom of your stairs at the reception are quite slippery. Even your staff slipped. May be they can be removed or replaced with something with an anti slip base. 2. The massage area was noisy - could hear children playing. Otherwise the place was lovely and peaceful, the traditional breakfast is very good and your staff are very hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chiu L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Amit A. Families - 03/09/2018 AccorHotels certified review
« amazing Stay »

overall a great experience - My Mooyen was very helpful and kind. The staff friendly and helpful too. The property is beautiful and well maintained. The only area of improvement would be the variety of food offered and a list of restaurant recommendations. Acoorplus members are treated well and we were upgraded to a better room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIT KUMAR A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Aeron Y. Friends - 31/08/2018 AccorHotels certified review
« Great heritage hotel »

Was a great stay at Sofitel Luang Prabang!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Chuan Aeron Y., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Ajandjohn Couples - 29/08/2018 AccorHotels certified review
« a touch of shangri la »

it was warm and welcoming and a place that values its staff and their culture - as a visitor I think this is important in a world where globalisation is washing away all the wonderful and unique differences ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Mary Couples - 29/08/2018 AccorHotels certified review
« beautiful hotel »

Amazing experience, wonderful staff. Enjoyed every minute

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Monica M. Business - 29/08/2018 AccorHotels certified review
« Excellent »

Everyone in the hotel is very accommodating and helpful for all of our inquiries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Rikhi T. Business - 28/08/2018 AccorHotels certified review
« MAGNIFIQUE »

THE STAFF SPIRIT AND TEAM WORK WAS FANTASTIC, BETWEEN KHU CHIN, AND KAVIN, AND THE FOOD LADY ''ALEY'', AND EVERY ONE, THE CAR DRIVERS WERE FANTASTIC, KHUN CHIN, HAS THE TEAM BEHIND HIM, AND WITH HIM-- FANTASTIC

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rikhi T., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chin & Team

Shinichi Y. Families - 28/08/2018 AccorHotels certified review
« One of the best staying experices in Sofitel »

Sofitel Luang Prabang was amazing, we stayed at a room with private pool, the room was very clean and had plenty of welcome amenities and so on. The hotel ambience was perfect, quiet and peaceful. Definitely would like to stay the hotel again in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shinichi Y., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Patricia S. Couples - 27/08/2018 AccorHotels certified review
« The whole holiday was a very relaxing experience. »

A lovely peaceful, beautiful hotel, all the staff were very friendly, cheerful and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Ryan Couples - 24/08/2018 AccorHotels certified review
« Total indulgence »

We loved staying at the Sofitel, Luang Prabang. From the historic buildings to the attentive staff, first class experience was had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & Team

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