Sofitel Luang Prabang Hotel 5 stars

TripAdvisor rating 4.5/5 802 reviews
Sofitel Luang Prabang
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Hotel extras

  • Lao cooking classes. Prepare a 4-course meal with our talented chef.

  • Private garden in all suites with outdoor bathtub or pool.

  • Heightened relaxation. Revive 5 senses with invigorating blind massage

  • Enjoy all day drinks and evening free flow with MyResorts program.

  • Discover all day benefits for children with MyKids program

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luang Prabang

Ban Mano
0600
luang prabang
democratic republic lao

Tel: +85671260777

Fax: (+856)71/260776

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOFITEL LUANG PRABANG :  

  • By plane

    LUANG PRABANG INTL At 5km / 3.11 miles

GPS :19.881499, 102.135347

Our accommodations

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

Garden Suite, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 56
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Garden Suite, 2 Single Size Beds

  • Max. number of persons: x3
  • Area: From 46
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Heritage Suite, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 70
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Signature Governor's Residence, 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 120
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Pool Villa, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 55
  • Views: Garden side, Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Phone
  • Mini Bar(...)

Our restaurants and bars

GOVERNOR'S GRILL

Type of cuisine: International

Gourmet cuisine reaches new heights in the skillful hands of our world-class chefs who prepare sensational dishes worthy of this superb verdant setting. Enjoy local buffalo meat specialties, cooked to perfection on the grill, and decadent patisseries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOVERNOR'S GRILL

Photo non contractuelle / Strictly non binding

Borrow a book from an extensive library and snuggle up by the fireplace with a glass of vintage wine. Or sink into a wicker armchair with a tall refreshing cocktail and some tempting snacks in the garden as the sun fades into the misty horizon.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more
Sofitel Luang Prabang Meeting Room

Our guest reviews for
Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

829 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

802 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

From start to finish one of the most welcoming and friendly holiday experiences we have had.

Customer review rating 4.7/5

Lyn M. Couples - 20/05/2019 AccorHotels certified review

From the time we were picked up at the airport through to check in with Nalene we were made to feel very special. Our stay was during the off season and as such the hotel was quiet and at times it almost felt like we had the place to ourselves. Very attentive, respectful and professional staff across all areas of the hotel and very accommodating. I especially liked my morning chats with Pak in the restaurant learning about her family and where she lived. My cooking class was also fun. The two pet rabbits were a delight. The room was very comfortable especially the bed and the outside bath was very inviting. Wonderful experience for our first time in Laos. It won't be our last. Thank you.

Dear Ms. Lyn, We truly appreciate your comments and we're so proud that Ms. Nalin made you Feel Welcome. And we're glad that you enjoyed your cooking class, talking to Ms. Pok, the staff, our rabbits ( Mano and Mino) and your room. We would love to see you back in our hotel and enjoy more the other tourist spots in our city. Thank you for sharing your experience with us. I already shared your comments with the team and they're so happy with your feedback. Merci Beaucoup! Sincerely, Jed & Team

Warm, friendly, welcoming and helpful staff made our stay relaxing and enjoyable

Customer review rating 4.7/5

Donna Couples - 17/05/2019 AccorHotels certified review

A beautiful and tranquil place to stay and unwind.

Dear Ms. Donna, Thank you for the great review of our hotel and the staff, for making your stay relaxing and enjoyable. Thank you for sharing your experience and your feedback are already shared with the teams. We love to see you back in Luang Prabang and in our hotel. Sincerely, Jed & Team

Disappointed

Customer review rating 4.7/5

St Families - 13/05/2019 AccorHotels certified review

- The A/C stopped during the night. - The bathroom had a bad pip. - The staffs including the restaurant manager should better understand their sale promotion than gave a us nonsense response. - Bad communication happened too many time. - The hotel staffs at 3Nagas are more attentive and helpful than here.

Dear Mr. T., We do sincerely apologize for the bad experience you had during your stay with us. We already shared your feedback to the respective teams and fixed the problems in your room. Thank you for sharing your experience as this will help us in improving more of our products and services. We do hope that you visit us again and serve you better next time. Sincerely, Jed & Team

5 days in Luang Prabang

Customer review rating 4.7/5

Chris E. Business - 08/05/2019 AccorHotels certified review

Any issues I may have had with anything were resolved in a very timely manner. The management and Team Sofitel are always ready to keep you satisfied. Great service at Sofitel Luang Prabang. Relaxing stay..... I’ll be back to this wonderful hotel. Thank you Mr. Chin and all duty managers, let’s not forget Mr. Jeremy at the Governors Grill. Cheers

Dear Mr. Chris, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We do apologize for the shortcomings and well noted on areas for improvement as this will help us to continuously improve more of our products and services. Thank you again for sharing your experience and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Past Glory

Customer review rating 4.7/5

Tina K. Couples - 07/05/2019 AccorHotels certified review

Peaceful and serene. Staff are wonderful. We spent our time at the beautiful pool but wished the pool has better maintenance. The pool water is not clean.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. I shared your comments regarding pool water maintenance and we assure the next time you visit it's better than the last time. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

relaxing

Customer review rating 4.7/5

Eirene V. Families - 05/05/2019 AccorHotels certified review

it was lovely property to stay at, loved how quiet and small it was. restaurant food and service could have been improved however. otherwise room and the facilities were lovely

Dear Ms. Eirene, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback and well noted on areas for improvement. We are happy that you found our property lovely. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Great Experience..

Customer review rating 4.7/5

Ranjan M. Families - 01/05/2019 AccorHotels certified review

Our family had a great time during the stay... the staff was very helpful and attentive to our needs... also the resort was also great in terms of room and facilities..

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're glad that you had a great experience. Will work more to improve our menu especially with the vegetarian selection. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team
Customer review rating 4.7/5

C. S. F. Couples - 29/04/2019 AccorHotels certified review

All the staff especially those at the front desk n the restaurant always go a step further to assist. We had a slight mishap in the morning of our departure - the staff were apologetic n were concerned. A slightly different local breakfast for each morning would have been better to savour the local flavors.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We apologize for the mishap during your departure. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than previous one. Sincerely, Jed & Team

Lovely hotel

Customer review rating 4.7/5

Murray Families - 27/04/2019 AccorHotels certified review

Lovely hotel converted from the Governor's Fort. Beautiful rooms, lovely grounds and a nice pool in a great location in Luang Prabang. Very friendly staff

Dear Mr. Murray, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. Thank you that you found our hotel lovely and well noted on areas for improvement. I will share this to our departments and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Really enjoyed our stay

Customer review rating 4.7/5

Ab Families - 27/04/2019 AccorHotels certified review

Facilities were lovely, very relaxing stay for us overall. Staff were friendly and helpful , only drawback was the mosquitoes which got into the room.

Dear Mr Alan, Thank you for the great review of our hotel and well noted about the mosquitoes. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jed & Team

Enjoyable

Customer review rating 4.7/5

Eliza B. Families - 20/04/2019 AccorHotels certified review

We really enjoyed our stay, the property is beautiful and the service good. We were in room 11. Cons: There was some noise when people walk pass as it was on the main path from reception to the restaurant/rooms but due to size of the hotel was not too bad. The room was also infested by mosquitoes when we arrived but we managed to kill quite a few and room service ensured doors were closed at turn down/make up thereafter to avoid them coming in, so was only on that one day. Breakfast could also be improved. The billing system also made it impossible to check the bill but reception staff were very kind to walk me through the items. Should be made simpler for checking by guests. Pros: We like the boutique feel of the hotel. The property is beautiful and very green. The staff are very friendly and quite a few went beyond expectations. I unfortunately cannot recall all their names. Jeremie for example from the restaurant, Aum from the spa, the driver that brought me to the alms giving ceremony, some staff at reception. We had lunch/dinner several times at the hotel and enjoyed our meals. Highlights were buffalo tasting menu, the steak to share, the lamb chops, pastas, chicken fried rice and chicken curry. Overall we had a very nice time and Luang Prabang is a gorgeous place to visit.

Dear Ms. Eliza, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We highly appreciate your positive words regarding our staff and the hotel itself and well noted on areas for improvement so we can serve you better next time and for future guests of ours. Thank you as well for celebrating your birthday with us. Hoping we and Luang Prabang made it a memorable one. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Excellent stay, fantastic staff, pleasant room

Customer review rating 4.7/5

G. A. Couples - 20/04/2019 AccorHotels certified review

Overall our stay was excellent, there were a couple of situations that would be grounds for the holiday not being perfect. In saying this, we would return and we would recommend the hotel to others.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team and well noted on areas for improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Perfect Stat

Customer review rating 4.7/5

Jm Couples - 14/04/2019 AccorHotels certified review

Everything was perfect. The property is amazing but what really made it perfect was the sincere hospitality we've received from the staff team. You guys have made it an unforgettable stay and I can't wait to be back. Keep up the good work!!

Dear Ms. Joanne, We very much appreciate that you found us amazing and we're glad that we made your stay unforgettable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as motivation for us to keep doing our best. We look forward in your next stay Ms. Joanne. Sincerely, Jed & Team

Beautiful hotel

Customer review rating 4.7/5

M Families - 13/04/2019 AccorHotels certified review

Beautiful colonial hotel. The staff were very accommodating of our two children and the facilities were excellent

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We look forward for your next visit with your children and hoping for much longer stay. Wish you all the best and see you soon! Sincerely, Jed & Team

nice hotel, with some clumsy service

Customer review rating 4.7/5

Jason A. Couples - 12/04/2019 AccorHotels certified review

Good first: -The hotel compound was very nice -Room decor was good Not so Good -breakfast not great, bad news when a french hotel chain doesn't have fresh bread -Evening drinks, sparkling wine measures were very small and 2nd glass served warm -Villa doors to outside space couldn't be shut properly so easy for insects to get in. i would have been conceded about security in other places. -Transfers. Booked transfers with the hotel in advance both ways, providing flight details. The evening before our departure we had a casual conversation with the front staff about the check out time and transfer to airport. i misstated the time of the flight. The front desk manager said he would arrange the car for 2hrs before. We subsequently missed our flight, and had to pay for new flights that ruined our relaxing break. So i fully accept that it is my responsibility to know the correct flight time, however i can't help but feel disappointed at Sofitel. I booked the hotel transfers so i did not have to worry about it. I have been to many 5 star hotels where the staff are savvy enough to know the limited number of flights bringing their clients to far flung places, and they have double checked the transfers. When we said to the staff, we are on the scoot flight to Singapore, which accounts for MANY of their clients, i would have expected the mistake to be picked up. I've waited few days before writing this review to let my anger subside and see if i feel my criticism is unjustified, but i can't shake the feeling that it wouldn't have happened at other places we stay.

Very enjoyable and relaxing

Customer review rating 4.7/5

Kenneth K. Families - 09/04/2019 AccorHotels certified review

Very friendly and good service from all staff.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. We're glad that you found our staff very friendly and has good service. I will share your comments with our team and well noted on areas for improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jed & Team

Great location and a fabulous staff.

Customer review rating 4.7/5

Carol O. Couples - 07/04/2019 AccorHotels certified review

Warm greetings awaited us on arrival and continued for the duration of our stay. The grounds and rooms were wonderful. Dining experiences at both the Sofitel and 3 Nagas restaurants were lovely with an emphasis on Laos food (fantastic) and western food for those not so adventurous. Overall a wonderful break in a delightful country.

Dear Mr. Colin, We sincerely appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. We're glad that you enjoyed your dining experience at Sofitel and 3 Nagas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed & Team

Exceeding my expectations.

Customer review rating 4.7/5

Peter Friends - 05/04/2019 AccorHotels certified review

Wonderful property, very very kind and helpful staff. The Governor's Grill for cocktails was amazing, the rooms spacious and attractive.

Dear Mr. Peter, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we're glad that you enjoyed especially Governor's Grill cocktails. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed & Team

Wonderful stay at Sofitel Luang Prabang

Customer review rating 4.7/5

Lynette C. Friends - 05/04/2019 AccorHotels certified review

We stayed a week and the resort was outstanding, in terms of both service and the accommodation (pool villa). The staff were not only friendly, but also very attentive. For example we sat on the sunbeds under the coconut trees near the pool and the pool boy was quick to provide glasses of ice cold water. We also had a couple of minor issues with the villa (leak from AC in bathroom & door separating shower chamber and pool couldn't close/lock up) but these were quickly attended to while we were out on tours of the city. Special mention to Vard (front desk) who was exceptional in helping us with pre-trip arrangements, recommendations (for tours and dinner), and special requests (standing fan for the pool in the villa as the weather was very warm). We also had great spa sessions with Ms Aom and Ms Da. As regular travellers to luxury resorts like Six Senses and Banyan, we were very impressed with the Sofitel LP and would highly recommend it to our friends or anyone planning a trip there. The resort is located a little out of town but that means quiet restful surroundings. Going to town or the night/morning markets are easy with a quick tuk tuk ride or a slightly longer leisurely walk through the local shops and businesses. Amazing place, amazing resort and amazing people ❤️

Dear Ms. C., We highly appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. And we're extremely happy that you enjoyed your stay and the spa treatments. Will be sharing your comments to Mr. Vard, Ms. Aom, Ms. Da and to all the departments as we strive for improvement in our services and products. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Love to see you back in Luang Prabang and in Sofitel! Sincerely, Jed & Team

Great​ place @luangprobang

Customer review rating 4.7/5

Aey​kanjanawan. Couples - 03/04/2019 AccorHotels certified review

Best​ service​ esp miss Narin and​ all​ staff Love​ peace. Like​ culture Look​ ​beautiful​ Hotel​ and.very.​ unique

Dear KANJANAWAN L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with Nalin and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And a message from Ms. Nalin, she would like to thank you and will always miss you K.Aey and K.Pod***Love you Mark maiy*** Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jed, Nalin and Team
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