Sofitel Luang Prabang Hotel

This hotel experience was beautiful in every way. We spent 6 nights here, and after 3 were upgraded when the suite became available. Both rooms were stunning, spacious with luxurious features everywhere. One had a heavenly private garden with a huge oval black bath and seating under a covered pavilion, the other a private pool in a lovely garden. The outdoor covered restaurant played soft French jazz, and served delicious Laos &Asian fusion food. All hotel staff were gracious, friendly and thoroughly professional. This stay was memorable.

My wife and I stayed for 5 nights at Sofitel Luang Prabang. The hotel was very comfortable, staff very kind, and amenities all top class. There were some problems though that kept it from being perfect.

Great greeting; great setting within the grounds; lovely large suite with outdoor bath etc.; great restaurant; great spa; great cocktails; great dark tropical pool; great and friendly and helpful staff; easy walk or night shuttle into the city centre; this was our last stop for 5 nights on our Laos holiday and we really loved the hotel and Luang Prabang ... even with the humidity and the rain in July!

My daughter and I enjoyed four nights of superb hospitality with faultless service and a truly comfortable room. My only regret? That I didn't stay longer.

Fabulous hotel great helpful staff good breakfast free bicycles were great to explore the town on

Nice Sofitel Boutique style resort , well located with friendly staff and very caring Management

Excellent location with a beautiful landscape and one of the most classic compounds in the city of Luang Prabang.

We had a lovely time in LP, but of all the hotels in SE Asia that we stayed at, Sofitel was probably the one that could do with a few more improvements than the others. - breakfast wasn't nearly as good as those we had at Anantara in Vietnam and Cambodia. - we don't expect staff to speak perfect English, but the girl cooking eggs at breakfast got our order wrong a few times which is frustrating when you have children and limited time. - we ordered room service and it wasn't correct. - our babysitter we booked never arrived, when we called reception they were surprised (you would think they would be aware she hadn't turned up) and then sent someone from housekeeping who literally spoke no English at all, and this was very concerning. It meant we rushed to get home. - when my mother called from another hotel and asked to be put through to my room, the reception staff member said they were too busy and did not connect her call. - we always felt the Lao staff were nice, but 90% didn't have the service standards required of a high end hotel. This is compared to staff at Villa song in HCMC, and both Anantara hotels we stayed at during the same trip. - the pool was cloudy which isn't ideal. - the tiles both inside and outside are very slippery and very dangerous. If you are bare foot, you WILL slip. My children all slipped and hit their heads several times. Someone will hurt themselves one day, and Sofitel might be sued for damage. It also takes away from the experience when you must walk everywhere slowly and carefully because you are worried you or someone with you will fall. Other hotels had tiles that did not slip.

We stayed four nights and thoroughly enjoyed ourselves. Close to the town centre so that walking or biking was easily manageable. Stayed in the two bedroomed Governors House which was nice though housekeeping could do with a little shake up and who ever put the toilet roll holder a meter behind the toilet....little lack of thought for things. The garden needed a tidy and was never cleared/cleaned. The air conditioning unit in the ceiling constantly dripped brown rust onto all the soft furnishing ruining them and one of my husband's shirts as it was placed on the back of a chair. Orange mould/old age was around the shower door and the indoor bath took for ever to fill. On the plus the bikes were a great asset for a quick trip into town. The outside was well maintained and the surroundings picture perfect. The restaurant was lovely and they tried hard. Marie was brilliant for ensuring dietary needs and she managed the staff to perfection when things slowed down to a minimal pace! But the breakfasts and dinners were lovely and a good range offered. The one downside of the restaurant was that Gluten Free was never offered for high tea. Knowing a guest within such a small hotel required specific food I don't think it unreasonable to assume they could cater for such a small event and accommodate all guests.

It was the most amazing experience, a beautiful hotel in a gorgeous tranquil setting with the most fabulous staff who made you feel extremely special, as a small boutique hotel the personal touch was amazing and appreciated. The service was impeccable, the rooms gorgeous, the ambience incredible. Luang Prabang and the Sofitel stole my heart for sure.

Luxury escapes deal excellent value

The hotel was very well appointed and it is obvious the team care about looking after every aspect The team themselves were what made the stay so enjoyable. From going above and beyond when my wife had flu looking after her to making sure that we had what we needed and making arrangements for us to move around, every one of the management and staff teams were fantastic. Nothing was too much trouble and they were constantly on hand. Na in particular was brilliant

We had a wonderful time at The Sofitel Luang Prabang. We loved the luxury of this hotel, steeped in history, situated across an expansive property and covered by lush gardens. With only a limited number of rooms it feels exclusive and very private. We received excellent service from the team, especially Suraban and Val. Our room had a private plunge pool which was a real treat on our holiday. We can't wait to come back.

Great property, exceptional service! The staff were very helpful knowledgeable and attentive. Our kids learnt a few words of Lao from Vard, we also learnt how to play Petanique across the hotel and the traditional Lao Ceremony to ward keep the body and soul in balance on the last day was a wonderful way to complete our stay. We also dined at the 3 Nagas which was wonderful. Great service by Vard, Gollfy, Alex, Raphael, Audrey and Marie!

We enjoyed the hotel immensely. It is well furnished and the grounds are stunning. The staff were lovely.