Sofitel Luang Prabang Hotel

Great hotel with friendly staff. Layout was perfect and rooms were of a high standard. Would certainly stay there again. Only downside is that I thought the dinner menu was a bit overpriced, but saying that, the lunch and breakfast were really good and there are a lot of good restaurants in the city.

Since my retirement,8 years ago,we travel about 3 months a year,so we have great experiences in hotels.This hotel has only 26 rooms,in a afirly large site,with nice trees and gardens.There are many pointes we like,and some of them are; -Room Thanks to nice Upgrade,we got a very nice room with very high ceiling.Beautiful decoration. -Smiles All the staffs have very nice smiles,Front Desk,Restaurants,HouseKeepers ,Drivers.. -Very good coordination with a sister hotel 3 Nagas(M Gallery hotel by Sofitel) 3 Nagas is located more in the center of the town.We are allowed to use both facilities (Sofitel and 3 Nagas).Especially,to view a very famous early morning MONKs,they sent us to 3 Nagas,and 3 Nagas prepared Matt/Cusion/Rice for Monks,and also they took very many pictures of us. Massage My wife really enjoyed Lao style massage by Vrayban(name????),which was very unsusual! This is really unforgettable stay,and we should come back!!!

We have stayed at some lovely hotels over the years, but this one has spoilt us for those that are to come. It is now the benchmark by which I shall measure all hotels. Prestay emails were answered promptly and requests granted. There are only twenty five suites and plenty of staff on hand to cater for the guests. It is located away from the main part of town, very quiet and relaxing, but an easy walk or bike ride away. It is everything I could want from a luxury hotel. Suites are large, comfortable and tastefully furnished. The pool and grounds are beautiful and immaculately maintained. Breakfast in the restaurant was elegant, with a great selection from the buffet and a la carte menu. The dinner menu offered plenty of choices and meals were top class. We were lucky enough to be there for the Baci (blessing) ceremony, conducted by local elders, followed by the manager's cocktail party. I also like their environmentally friendly touches. Rather than small, wasteful bottles of toiletries, there are large pump packs. No plastic water bottles in the rooms either, to add to the litter problem, just large refillable glass bottles. All this makes for a great hotel, but what really sets this place apart from the rest is the staff. Every member of staff we met, from front of house and wait staff to cleaners and grounds keepers, was friendly, gracious and professional. In fact, they were all so brilliant that I won't mention anyone in particular, as I'm scared I will leave someone out. This sort of care and attention to detail does not happen by accident. Kudos to the GM, Alex, who has managed to assemble a fantastic team of individuals, who all seem to share his enthusiasm for Luang Prabang in general and the hotel in particular. We split our stay in Luang Prabang between the two Accor properties: The Sofitel and the 3Nagas and we're so glad we did. Although the hotels are completely different, they compliment each other perfectly. Transfers between the two properties were handled seamlessly.

Excellent hotel. Ines at the desk was fabulous. The food at the restaurants were very good. Plumbing in our suite needs improvement, showers in bad need of repair or replacement. Also the lights in the bathroom were inadequate.