Sofitel Luang Prabang Hotel 5 stars

We spent three nights as a family (parents and three children) in two rooms. The amenities were great (gym, spa, pool) the food excellent, the staff attentive and efficient, and the location made it a perfect spring board to explore Luang Prabang and come back to- especially with the bicycles on offer. We were always happy to see the elephant announcing our arrival back at the hotel, which really became our home

Service was excellent. Hotel is beautiful. But rooms need 2 b upgraded. Aircon vent was leaking so there was water on the floor, the hot n cold taps in the shower were both 4 hot water n the water was not hot enough, at times going cold even when it was at maximum. Spa was amazing.

My friends and I stayed for one night at this 5 star hotel in Luang Prabang. It was a wonderful experience. First Class service from the beginning to the end. The hotel is designated a UNESCO heritage site. Very well situated with restaurants and tourist attractions nearby. We had very good room upgrade. Rooms were very spacious. I would like to thank Kao, Director of Rooms, for sorting out some minor administrative issues. I would also like to thank Vard, Assistant Front Office Manager for offering some wonderful tips re places of interest. Lastly, I would especially like to thank Vuth and team from the Governor's Grill for the wonderful service given to my friends and I during afternoon tea, evening cocktail and dinner. They were very attentive to our needs and made much effort to interact with the guests. Dear staff of Sofitel Luang Prabang, you were all GREAT. Hope to be back.

Everything was perfect. The staff was so kind and helpful. One of the best trips we have ever taken. I’d give the staff an 11/10 if possible!

Your F&B staff made me feel special - they surprised me with their yummy banana cake that I really enjoyed. That morning it ran out and they specially made a batch (in the shape of a bear) and left by my bedside. I’m touched! They also helped me with a surprise bday cake for my husband’s 40th. Made our trip unforgettable!

Very enjoyable and relaxing

We had an excellent stay - and in fact I’ve written a Trip Advisor review already about what a great experience we had. We’d like to say thank you to your staff for making our stay so enjoyable. We really appreciated their care, attention and superb levels of friendly service. It was lovely meeting everyone!

Always cared by hotel staffs and flexibility was great part as well.

A serene location steeped with history and luxury. The gardens, pool and rooms are of very high quality. The front desk and guest experience staff are especially superior. Although the food experience was adequate, this is one area where improvement may be made.

They gave us Pool Villa which was outstanding with our own private garden and a lovely pool. So thank You so much for that. Location is a bit far from the town but they have free bicycles to use. However, they were a bit broken. But everything else was just perfect. We really enjoyed it. Staff was excellent and very friendly and helpful. Our special extra thanks goes to Miss Oil, Mr Vuth and Mr Jed. You guys really rock.

All the staff went out of their way to be helpful and friendly Very relaxing holiday

Bed great , nice pool however could improve service to Sofitel metropole standard. Lovely gardens, staff helpful,

We enjoyed the hospitality and colonial era architecture at the Sofitel very much. The omlet at breakfast was the best! and the staff could not do enough to make sure we had everything we needed. We also did the cooking class with Chef John and he taught us a lot about local foods and the kids enjoyed seeing the butterfly cocoons during the market trip. The meal we cooked was scrumptious and served beautifully for lunch. Our room was spacious and we liked how the bathroom was seperate to the bedroom. The lush green private courtyard with outdoor bath was a big plus especially travelling with 2 children. Our younger son loved feeding the 2 friendly rabbits in the garden. We would definitely recommend this hotel. The pool is big and relaxing. Some staff struggled with English but this really only added to the charm of being somewhere far from home.

Our stay was outstanding from start to end. The staff could not do enough for us. They are wonderful people. The upgrade we received was beyond our expectations & our late checkout was so appreciated.

We had a wonderful time - the staff were helpful, the food was great and the setting was beautful