Sofitel Luang Prabang Hotel 5 stars

We stayed in this nice hotel for a week and had a very nice time. Airport pickup was fine and the room we were assigned, was very good. Big and with a nice little garden. Breakfast is somewhat limited compared to other Sofitel properties. The staff members were all friendly, but please give them more language training. All in all we had a good time, and more attention to details, would have given a five star rating.

This is hotel is a little far from the Old Town (1+km) made worse by them locking the back door that leads to the old town which makes a difference in terms of taking a talk. No shuttle service during the day I like many other hotels. They only provide 3 evening shuttles to their sister property at 3 Nagas. Service, while good because of the friendly disposition , is very limited. Initiative, communication and awareness is lacking. Rooms are poorly maintained with lots of bugs. Mattress is old and quite uneven. Dark rooms and quite an impractical set up such as lack of power plugs. Lovely grounds and very peaceful setting. But the hotel allows families to raise massive ruckus with their screaming children running around. No consideration given whatsoever to couples, singles or other more respectful guests who simply want to enjoy the peaceful settings. Beautiful hotel that sadly has not been run properly. At this price, they really should up their game.

5 min. from the old center of luang prabang, the hotel is settled inside the historic Lao governor's house. rooms are clean, friendly staff always helpful. Food is not great, but overall that was a nice stay.

From the quick and efficient email responses after booking, i had very high expectations of our stay. Also, as i have stayed at many Sofitels, the expectations are always very high and almost always the hotel and service meet those expectations. Sadly i can not say the same about this stay at Sofitel Luang Prabang. Overall the staff was extremely friendly. Pookie was very nice and helpful but we only saw her 1 morning. At the airport, we had the visa serviced arranged. I thought we would be taken to hotel straight away but instead, we sat in the car waiting for our visa to be done. i requested early checkin, but the room was not available at i was informed that checkin is at 2pm. As a Platinum member, i did not get that status by only one stay at Accor. I know the standard checkin time which is why i requested early checkin. We waited 30 minutes or so at the restaurant and had lunch. then the room was ready. There is a hole in the ceiling which I could see a light shining, not sure if that is the sun or there is a light on the other side of the ceiling. But the hole is caused by what appears to be water damage. Not a good look for a room with that price. The pool step in has very sharp edge, with tiles missing. My daughter sliced the bottom of her foot on the sharp tiles, and there are tiles missing on the bottom of pool which again creates a sharp edge. We didnt use the pool again after the first afternoon. Sunday the 13th was my daughters birthday, i arranged from the time of booking for a cake. I confirmed 2 days before and day before her birthday, to have the cake put in the room while we were out for dinner. When we left for dinner i told the guy at reception, that we are leaving and to put the cake in the room. Unbelievable, there was no cake when we came back from dinner. There were 4 balloons on the bed with a happy birthday note. I walked to the reception to ask, he then told me to go to the kitchen. I asked the kitchen and they checked in the back and said we will bring it now. The cake was then delivered just above frozen. the handed me the cold plate and cake and started to walk away. I then had to ask him to bring plates and forks and knife!!! Why was this so difficult? Last year we stayed at Sofitel in Siem Reap, Cambodia. I think every single person who worked in the hotel wished my daughter a happy birthday. we walked through the lobby and staff came out to wish her happy birthday. Not one person from Sofitel LP said happy birthday to her the entire day. Not a single person from your hotel could be bothered to say happy birthday. When we checkin, your staff told us it the smallest sofitel in the world with only 30 or so rooms so it is very friendly hotel. I think it being so small that your staff would be a lot more personable. That day i also asked about checkout, the reception told us we should leave by 10am for our 1120am flight to bkk. No mention at all about our immigration service i paid for. monday morning i asked what about that service, and they say sorry their mistake, that we can leave at 1030. our luggage was checked in ahead of time. The driver took us to airport at 1030, pointed us in the direction of immigration and sent us on our way. Final comment was again on our last night, the night of 13th Oct. When we were trying to go to sleep the room to the right of us was having a party. They were sitting outside in their garden area, screaming, talking loud, laughing even louder. finally at 1130pm i called the reception and made a noise complaint. They told me it was a wedding party and that they would ask them to quiet at midnight...Why not give me and my family advance notice of the noise and the party that would be going on? i would have asked to be moved to a different room so that we could sleep before 1am. Why do you allow a loud party like that at such a small hotel??? you have no consideration for your other guests? As a Platinum member, normally the duty manager or hotel manager will introduce himself to me. Aside from Pookie, and one of the chefs, i met only the waiters and waitresses and the uninformed receptionists. Our visit to Luang Prabang was good, the hotel stay was not. The wedding party noise was unacceptable and because there appears to be no management at the hotel there was no point to discuss it with the waiters or chef.

We booked a 4 nights package and the hotel totally exceeded our expectations. The entire team at Sofitel were so friendly and helpful throughout our stay. Nothing was too much trouble for them. The suite was beautiful - clean, comfortable and with a lovely outside sala and shower area. Every time we interacted with the staff - on reception, at the bar, cooking school, Spa etc - they were always so helpful to us

A very relaxing stay within a beautiful setting. The staff were extremely friendly and helpful. My only niggle was that the doors/locks need to be refitted to close fully and it would be useful to have the option of a privacy blind/screen between the shower/bath and the sink area. But these didn’t detract from the overall experience. Would highly recommend to friends and family!

We had a great time. The hotel is beautiful clean Nd very comfortable. All the staff we encountered were kindand very helpful, especially towards our two daughters.

What do you do in Laos? It's sofitel. Thanks you so much for hospitality. I will never forget precious memory with sofitel staff. Mr.M.

Khun Pooki, she is always friendly, treats us well and always suggest good sightseeing, restaurant, service.

the hotel is located around 3 km from the downtown, the facility and service is good, every staff is very polite.

during holiday, I could take a relaxing time with family.

We had a lovely last few days of our trip and felt so welcomed. Lovely extras left in suite as it was our golden wedding trip and my husband was presented with a birthday cake on his birthday. Our room was fantastic with own pool. Could not have asked for more.your staff are fantastic. From management and at every level.

No television make me feel no good.

The whole team at Sofitel Luang Prabang really care that your stay is going well. All staff from reception, the restaurant, the spa all offered that little bit extra to make you feel welcome. A stand out was Vuth who was in charge of the restaurant team. A fun (& delicious) experience was the cooking class run by Chef John at the Governor’s Grill.

We has been stayed 3 days for 2 nights. It so amazing for new experience very good to came here they gave us for a good feeling good communicated and good services all the time. Thank for everything we have a good time there. We look forward to stay with you again.