Hotel - Sofitel Luang Prabang
Sofitel Hotel Sofitel Hotel

Sofitel Luang Prabang Hotel

4.5/5 720 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public outdoor parking
  • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

  • 25 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.7/5 AccorHotels Rating 606 reviews

Our guest reviews for Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 720 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Di S. Families - 10/07/2018 AccorHotels certified review
« Wonderful hospitality, beautiful setting, a welcome retreat. »

Staying with Sofitel Luang Prabang is the highlight of my travel year. This year I stayed in a Pool villa and could find not a single complaint with staff, facilities, food or hospitality....except that I had to leave after four nights to be on my way. Thank you Sofital Luang Prabang for making me and my daughter feel so welcome and so cared for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Carrie N. Friends - 06/07/2018 AccorHotels certified review
« Awesome place! »

feel so grateful to stay in Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Fernando H. Families - 06/07/2018 AccorHotels certified review
« Exceptional property and incredible service level »

The property was much more than we anticipated, rooms perfectly kept and equipped, food at the Governor's Grill top notch, friendly kind service and positive attitude all around us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen

Family - 06/07/2018 TripAdvisor review
« Charming and relaxing »

We stayed with 2 kids (1 and 3 years old) and had a great time. The staff is very attentive and helpful. We organised some activities with the help of the concierge. The property is beautiful and has that colonial charm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pierresingapore, Thank you for taking time reviewing us. We are delighted to hear that you had a enjoyable experience staying with us and that our staff is very attentive to your need. Thank you once again for such a review. Best, Mooyen & team

Mauragote Couples - 02/07/2018 AccorHotels certified review
« peaceful and satisfied »

beyond expectation of the overall ambient of the place and the services that we received. Friendly yet very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAURAGOTE W., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

V. C. T. Couples - 02/07/2018 AccorHotels certified review
« Great hotel »

Great hotel, nice pool and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. CONG V., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Families - 29/06/2018 AccorHotels certified review
« Beautiful hotel, wonderful hospitality »

From the moment we arrived to the time we left, almost every staff member has been courteous and warm. Mr Moo-Yen was there to greet and welcome us and even see us off together with some other staff. The front desk staff were very attentive, anticipating our needs, especially transportation. All in, it was a very pleasant stay and I will not hesitate to stay here again should I visit Luang Prabang again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANITA T., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen& team

Libby K. Couples - 23/06/2018 AccorHotels certified review
« We LOVED it!!!! »

Location- very handy, plenty to see in the local neighbourhood. We enjoyed walking to the centre/river front - 25 minutes (or you can take tuk tuk or shuttle). Accomodation- fantastic! The bed & pillows were so comfortable. The layout of Sofitel was ideal - the villas form a perimeter around the warm water pool & lovely tropical garden. The food was great - make the effort to try the Lao dishes (rice flour stuffed crepe - yum!). Last but not least - The Staff - they are a credit to Sofitel! So friendly & accommodating - they really made us feel like special guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Libby K., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Anonymous Couples - 23/06/2018 AccorHotels certified review
« Sofitel is a Beautiful peaceful relaxing property »

We managed to totally relax at the Sofitel. The building and grounds are beautiful and very well maintained. The staff were all very helpful. Loved chef Paul’s cooking class he is a real asset to the Sofitel with a wonderful sense of fun and humour. Would have liked to see more Lao food on the menu, it was very limited, (do people really want to eat stroganoff in Laos?). Rooms and beds were very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley W., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Mindy Couples - 16/06/2018 AccorHotels certified review
« Service Oriented Hotel with Excellent Interior »

The hotel staff was very helpful and friendly, always doing their best to make me feel comfortable and happy throughout my stay there. They even helped me to celebrate my partner's birthday with a wonderful cake. The garden suite is wonderful and I would definitely go back for a stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min E., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Rindy Couples - 09/06/2018 AccorHotels certified review
« Comfortable and Nice »

The stay was very relaxing. The room was very well appointed but we always had to remind housekeeping to fill-up the body lotion, shampoo, coffee capsules etc., also there was a 'sewage' stale smell in the shower. The hotel location was good but further then the 500m to the city that they advertise, it took us at least 45 minutes to walk to the city. The restaurant was on the patio, breakfast was good with both Asian and Western choices, the restaurant staff was very polite and attentive, nothing was too much for them if you requested something different, my only complaint was that the cheese was left out in the open only covered with a closh, which made the cheese 'sweat' in that heat, definitely room for improvement in hygene. We took advantage of the free bicycle only to fined that they were not well maintained, the breaks on my bike did not function, very dangerous, again it would appear that they do not inspect them for safety on a weekly basis, they wait for the the guest to complain before they do anything. Would we stay there again.........., yes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RATIRAT M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. In regard to the cheese during breakfast our staff should have monitor the cheese during the service. However, the cheese plate are covered with a glass jar and should not be display in open air as you mentioned. I will investigate this to make sure that it will not happen again. As for the housekeeping I will let the team know to be more attentive when cleaning the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Tom M. Couples - 08/06/2018 AccorHotels certified review
« Fantastic. »

The product is wonderful, we loved the location. Staff superb. Food quality not the greatest, but okay. My wife's massage was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. Well noted on your wife spa service, could you kindly provide us with more specific point in order for us to train our staff to improve our service? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Claudia D. Families - 05/06/2018 AccorHotels certified review
« Very relaxing stay in beautiful room and gardens »

Superb assistance, friendliness, attention and service from all staff. We had a wonderful time and enjoyed your hotel tremendously. We will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIKA H., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Gloria M. Couples - 04/06/2018 AccorHotels certified review
« Could have been better. »

Breakfast was the same everyday. Nothing great. There were no cups for the coffee. No teaspoon etc. Needs improvement to details. Aircon was not that cold. I just feel that it's not at par to other Sofitel hotels. I arranged airport transfers and the hotel confirmed but when we arrived, no one picked us up. They reimbursed us for the taxi but did not offer for any other compensation like what other 5 star hotels do. Staff was great though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLORIA M., Thank you for taking the time to tell us about your experience at the Sofitel Luang Prabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mooyen & team

Paula Couples - 02/06/2018 AccorHotels certified review
« Great Stay »

The hotel was really lovely. The staff were attentive, friendly and professional. Our room was spacious and we loved the outdoor bath tub. The drinking water was appreciated along with the fruit and snacks in the room. The breakfast had a good variety and we ate lunch twice at the hotel. The express visa and transfer services also very worthwhile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULA C., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Molly S. Couples - 02/06/2018 AccorHotels certified review
« High quality accommodation as expected, and very friendly, attentive staff »

Very relaxing, tranquil accommodation just a short drive from Luang Prabang. We stayed for 4 nights in a pool-side room. We really enjoyed our private back garden as well as the swimming pool. Shuttle service into town in the evening was also very much appreciated. Overall, a well-maintained, unique property with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOLLY S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Dan B. Families - 01/06/2018 AccorHotels certified review
« A lovely hotel with beautiful grounds »

We greatly enjoyed staying in the Sofitel, Luang Prabang. The hotel itself is beautiful, especially the grounds- and impeccably maintained. The location is good in a quiet area. Facilities such as the pool and spa were excellent. Some small areas for improvement relate to food and service. Dinner and lunch choices could be more varied. Some of the dining and pool staff, although helpful, sometimes lacked sufficient English for easy understanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Penny M. Couples - 01/06/2018 AccorHotels certified review
« A slice of heaven in Luang Prabang »

We had a very special time staying at this hotel. From the time we saw our driver, dressed so wonderfully at the airport, we knew we were in for a fabulous time. The treats on the way to the hotel were delicious. We loved so many things about our stay, but it was particularly the F & B staff that made this place sing. They were friendly, helpful and cheerful. We did the cooking class with John. Having done several cooking classes at various times and we can honestly say that this was the best we have ever done. Our suite was lovely and we enjoyed having our own pool. I would have liked a handrail for getting in and out of the pool though. I really liked the hotel’s commitment to ecologically sustainable practices, such as providing water in refillable glass bottles and shampoo etc in refillable containers. The only problem we had was that we had to change rooms due to our air conditioning failing and a sleepless night because of this. That aside, we just loved our stay and can’t wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brain Robert M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Brett M. Couples - 30/05/2018 AccorHotels certified review
« Relaxing private and an absolute beautiful experience »

Extremely helpful staff with very satisfying room. We loved our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

Wong K. Y. Couples - 28/05/2018 AccorHotels certified review
« Good service »

Good day to you , I’m stay at Luang Prabang Sofitel 25th to 27th of May , room number 25 , I think I leave a short pant of jeans at the room . Can Check n reply me back . I can pay the courier charges to send back my Pant . My email is “ nu…”

Our hotel has responded to the review
Our hotel has responded to the review

Dear WONG KEAN Y., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I believe Kevin our Front Office Manager has already contact you regard to your item. Sincerely, Mooyen & team

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