Sofitel Luang Prabang Hotel 5 stars

From the time we were picked up at the airport through to check in with Nalene we were made to feel very special. Our stay was during the off season and as such the hotel was quiet and at times it almost felt like we had the place to ourselves. Very attentive, respectful and professional staff across all areas of the hotel and very accommodating. I especially liked my morning chats with Pak in the restaurant learning about her family and where she lived. My cooking class was also fun. The two pet rabbits were a delight. The room was very comfortable especially the bed and the outside bath was very inviting. Wonderful experience for our first time in Laos. It won't be our last. Thank you.

A beautiful and tranquil place to stay and unwind.

- The A/C stopped during the night. - The bathroom had a bad pip. - The staffs including the restaurant manager should better understand their sale promotion than gave a us nonsense response. - Bad communication happened too many time. - The hotel staffs at 3Nagas are more attentive and helpful than here.

Any issues I may have had with anything were resolved in a very timely manner. The management and Team Sofitel are always ready to keep you satisfied. Great service at Sofitel Luang Prabang. Relaxing stay..... I’ll be back to this wonderful hotel. Thank you Mr. Chin and all duty managers, let’s not forget Mr. Jeremy at the Governors Grill. Cheers

Peaceful and serene. Staff are wonderful. We spent our time at the beautiful pool but wished the pool has better maintenance. The pool water is not clean.

it was lovely property to stay at, loved how quiet and small it was. restaurant food and service could have been improved however. otherwise room and the facilities were lovely

Our family had a great time during the stay... the staff was very helpful and attentive to our needs... also the resort was also great in terms of room and facilities..

All the staff especially those at the front desk n the restaurant always go a step further to assist. We had a slight mishap in the morning of our departure - the staff were apologetic n were concerned. A slightly different local breakfast for each morning would have been better to savour the local flavors.

Lovely hotel converted from the Governor's Fort. Beautiful rooms, lovely grounds and a nice pool in a great location in Luang Prabang. Very friendly staff

Facilities were lovely, very relaxing stay for us overall. Staff were friendly and helpful , only drawback was the mosquitoes which got into the room.

We really enjoyed our stay, the property is beautiful and the service good. We were in room 11. Cons: There was some noise when people walk pass as it was on the main path from reception to the restaurant/rooms but due to size of the hotel was not too bad. The room was also infested by mosquitoes when we arrived but we managed to kill quite a few and room service ensured doors were closed at turn down/make up thereafter to avoid them coming in, so was only on that one day. Breakfast could also be improved. The billing system also made it impossible to check the bill but reception staff were very kind to walk me through the items. Should be made simpler for checking by guests. Pros: We like the boutique feel of the hotel. The property is beautiful and very green. The staff are very friendly and quite a few went beyond expectations. I unfortunately cannot recall all their names. Jeremie for example from the restaurant, Aum from the spa, the driver that brought me to the alms giving ceremony, some staff at reception. We had lunch/dinner several times at the hotel and enjoyed our meals. Highlights were buffalo tasting menu, the steak to share, the lamb chops, pastas, chicken fried rice and chicken curry. Overall we had a very nice time and Luang Prabang is a gorgeous place to visit.

Overall our stay was excellent, there were a couple of situations that would be grounds for the holiday not being perfect. In saying this, we would return and we would recommend the hotel to others.

Everything was perfect. The property is amazing but what really made it perfect was the sincere hospitality we've received from the staff team. You guys have made it an unforgettable stay and I can't wait to be back. Keep up the good work!!

Beautiful colonial hotel. The staff were very accommodating of our two children and the facilities were excellent

Good first: -The hotel compound was very nice -Room decor was good Not so Good -breakfast not great, bad news when a french hotel chain doesn't have fresh bread -Evening drinks, sparkling wine measures were very small and 2nd glass served warm -Villa doors to outside space couldn't be shut properly so easy for insects to get in. i would have been conceded about security in other places. -Transfers. Booked transfers with the hotel in advance both ways, providing flight details. The evening before our departure we had a casual conversation with the front staff about the check out time and transfer to airport. i misstated the time of the flight. The front desk manager said he would arrange the car for 2hrs before. We subsequently missed our flight, and had to pay for new flights that ruined our relaxing break. So i fully accept that it is my responsibility to know the correct flight time, however i can't help but feel disappointed at Sofitel. I booked the hotel transfers so i did not have to worry about it. I have been to many 5 star hotels where the staff are savvy enough to know the limited number of flights bringing their clients to far flung places, and they have double checked the transfers. When we said to the staff, we are on the scoot flight to Singapore, which accounts for MANY of their clients, i would have expected the mistake to be picked up. I've waited few days before writing this review to let my anger subside and see if i feel my criticism is unjustified, but i can't shake the feeling that it wouldn't have happened at other places we stay.