Hotel - Sofitel Luang Prabang
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Sofitel Luang Prabang Hotel

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4.5/5 712 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public outdoor parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Each clay-roofed suite is a shrine to wellbeing with towering ceilings and elegantly crafted furnishings. Contemplate misty Lao skies from a private garden, oversized outdoor bathtub or private pool.

  • 25 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 595 reviews

Our guest reviews for Sofitel Luang Prabang

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 712 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Mindy Couples - 16/06/2018
« Service Oriented Hotel with Excellent Interior »

The hotel staff was very helpful and friendly, always doing their best to make me feel comfortable and happy throughout my stay there. They even helped me to celebrate my partner's birthday with a wonderful cake. The garden suite is wonderful and I would definitely go back for a stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min E., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Rindy Couples - 09/06/2018
« Comfortable and Nice »

The stay was very relaxing. The room was very well appointed but we always had to remind housekeeping to fill-up the body lotion, shampoo, coffee capsules etc., also there was a 'sewage' stale smell in the shower. The hotel location was good but further then the 500m to the city that they advertise, it took us at least 45 minutes to walk to the city. The restaurant was on the patio, breakfast was good with both Asian and Western choices, the restaurant staff was very polite and attentive, nothing was too much for them if you requested something different, my only complaint was that the cheese was left out in the open only covered with a closh, which made the cheese 'sweat' in that heat, definitely room for improvement in hygene. We took advantage of the free bicycle only to fined that they were not well maintained, the breaks on my bike did not function, very dangerous, again it would appear that they do not inspect them for safety on a weekly basis, they wait for the the guest to complain before they do anything. Would we stay there again.........., yes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RATIRAT M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. In regard to the cheese during breakfast our staff should have monitor the cheese during the service. However, the cheese plate are covered with a glass jar and should not be display in open air as you mentioned. I will investigate this to make sure that it will not happen again. As for the housekeeping I will let the team know to be more attentive when cleaning the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Tom M. Couples - 08/06/2018
« Fantastic. »

The product is wonderful, we loved the location. Staff superb. Food quality not the greatest, but okay. My wife's massage was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS M., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. Well noted on your wife spa service, could you kindly provide us with more specific point in order for us to train our staff to improve our service? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Claudia D. Families - 05/06/2018
« Very relaxing stay in beautiful room and gardens »

Superb assistance, friendliness, attention and service from all staff. We had a wonderful time and enjoyed your hotel tremendously. We will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIKA HEIM, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Gloria M. Couples - 04/06/2018
« Could have been better. »

Breakfast was the same everyday. Nothing great. There were no cups for the coffee. No teaspoon etc. Needs improvement to details. Aircon was not that cold. I just feel that it's not at par to other Sofitel hotels. I arranged airport transfers and the hotel confirmed but when we arrived, no one picked us up. They reimbursed us for the taxi but did not offer for any other compensation like what other 5 star hotels do. Staff was great though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLORIA MEJIA, Thank you for taking the time to tell us about your experience at the Sofitel Luang Prabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mooyen & team

AccorHotels certified review
Paula Couples - 02/06/2018
« Great Stay »

The hotel was really lovely. The staff were attentive, friendly and professional. Our room was spacious and we loved the outdoor bath tub. The drinking water was appreciated along with the fruit and snacks in the room. The breakfast had a good variety and we ate lunch twice at the hotel. The express visa and transfer services also very worthwhile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULA COLBERT, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Molly S. Couples - 02/06/2018
« High quality accommodation as expected, and very friendly, attentive staff »

Very relaxing, tranquil accommodation just a short drive from Luang Prabang. We stayed for 4 nights in a pool-side room. We really enjoyed our private back garden as well as the swimming pool. Shuttle service into town in the evening was also very much appreciated. Overall, a well-maintained, unique property with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOLLY STEWART, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Dan B. Families - 01/06/2018
« A lovely hotel with beautiful grounds »

We greatly enjoyed staying in the Sofitel, Luang Prabang. The hotel itself is beautiful, especially the grounds- and impeccably maintained. The location is good in a quiet area. Facilities such as the pool and spa were excellent. Some small areas for improvement relate to food and service. Dinner and lunch choices could be more varied. Some of the dining and pool staff, although helpful, sometimes lacked sufficient English for easy understanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL BRYER, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Penny M. Couples - 01/06/2018
« A slice of heaven in Luang Prabang »

We had a very special time staying at this hotel. From the time we saw our driver, dressed so wonderfully at the airport, we knew we were in for a fabulous time. The treats on the way to the hotel were delicious. We loved so many things about our stay, but it was particularly the F & B staff that made this place sing. They were friendly, helpful and cheerful. We did the cooking class with John. Having done several cooking classes at various times and we can honestly say that this was the best we have ever done. Our suite was lovely and we enjoyed having our own pool. I would have liked a handrail for getting in and out of the pool though. I really liked the hotel’s commitment to ecologically sustainable practices, such as providing water in refillable glass bottles and shampoo etc in refillable containers. The only problem we had was that we had to change rooms due to our air conditioning failing and a sleepless night because of this. That aside, we just loved our stay and can’t wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brain Robert MARTIN, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Brett M. Couples - 30/05/2018
« Relaxing private and an absolute beautiful experience »

Extremely helpful staff with very satisfying room. We loved our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett MARKS, We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Wong K. Y. Couples - 28/05/2018
« Good service »

Good day to you , I’m stay at Luang Prabang Sofitel 25th to 27th of May , room number 25 , I think I leave a short pant of jeans at the room . Can Check n reply me back . I can pay the courier charges to send back my Pant . My email is “ nu…”

Our hotel has responded to the review
Our hotel has responded to the review

Dear WONG KEAN Y., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I believe Kevin our Front Office Manager has already contact you regard to your item. Sincerely, Mooyen & team

AccorHotels certified review
Anonymous Couples - 28/05/2018
« Just lovely.... »

We stayed in this lovely and charming place for 6 nights. Had a wonderful time in there, started with a nice breakfast in a relaxed setting near the pool and enjoyed the spacious and cool pool-villa. The staff was very helpful and supported whenever we had a request. The shuttle-service to the city was very comfortable and the main-pool-area was very clean and do have a lovely setting in the green garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sascha P., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Philippa Couples - 28/05/2018
« Wonderfully serene and beautiful hotel with excellent service. »

Just wonderful. The hotel and grounds are stunning and invoke an immediate feeling of peace and serenity. Our room was large and spacious and beautifully presented with a lovely outdoor terrace area, where the two hotel Bunny rabbits were sunbathing on our arrival. All of the staff throughout out stay were extremely friendly and helpful. Service is excellent. The pool is beautiful too. Just had the most wonderful stay, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIPPA B., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Chinkavin K. Couples - 25/05/2018
« Great relaxing time and very friendly staff »

Even we only stayed for 1 night here, we had a great relaxing time there. The staffs were very attentive and full of local insights. We had a great time both inside and outside of the hotel. Their tips are the best. We would have stayed more nights here. Definitely going back and stay here again. A special thanks to Moo-Yen, Maria, and Kevin. Lovely hotel and staffs with excellent service :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUTTIPONG L., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Peder Families - 24/05/2018
« Fantastic hotel, excellent and highly personal service »

We had a fantastic stay at your hotel. I want to highlight Sofianne and Kevin who went above and beyond to make our stay memorable. Sofianne was really sweet to our young daughters and helped them arrange a birthday cake for my wife. Without being asked to do so, she also arranged candles on the bath tub and filled the bath tub with floral petals. Very thoughtful, personal and caring service. I had asked Kevin via email to place a card in our room upon arrival to congratulate my wife. When we arrived the whole staff knew that it was my wife's birthday and congratulated her. Not only was there a card in the room, but our bed was covered message written with flower petals. In terms of service, we could not have asked for more. The hotel is wonderful. The only thing that was not quite as good was the meny in the restaurant. Breakfast was terrific, but lunch and dinner meny felt a bit boring and all over the place. There was nothing wrong with the food, it was just a bit uninteresting. Now I am really nit picking things, because the overall impression is that we are super happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peder W., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Heru W. Solo - 22/05/2018
« Beautiful elegance Luxury Resort Hotel »

Visiting Luang Prabang in May is realy hot, temperatur reach 35 degree celcius. Fortunetely I stay at Sofitel Luang Prabang which like an a small oasis in the hot Luang Prabang city. The hotelnis so lovely with beautiful green garden with swiming pool. Building is so elegance because of his place is formerly residence of governoor general of Luang Prabang in the colonial era. Staf is so friendly as a sofitel standard. Room is so spacious with beautiful decoration, its room have private back yard completed with bathtube. One constraint of this hotel is their location that not in city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HERU W., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Lars S. Couples - 21/05/2018
« Luxurious indulgence. »

Fantastic, one of the most beautiful hotels we have ecer stayed in. Delightful service and spectacular gardens and pool. We did not want to leave and cant wait to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars S., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Jason Families - 15/05/2018
« Our experience was exceptional: warm, friendly, relaxing with delightful service. »

The Sofitel Luang Prabang is likely the most beautiful hotel we have ever stayed at. It is small, personable and tranquil, but it has all of the services and resources that we needed on a family vacation (far from our home). The staff was extremely helpful with our requests, provided useful insights for our travels and excellent recommendations, but also gave us (and our children) space and independence to enjoy ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason F., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Mary A. B. Couples - 15/05/2018
« beautiful hotel; warm, efficient, and friendly service »

The grounds and pool are lovely, the rooms spacious and very well appointed. A can of insect spray in each room would be welcome as mosquitoes will inevitably stray inside when you open doors to use the personal garden area. Cooking class was the most useful and thorough of several we took on this month long trip through Indochina (thank you, John) Dining/breakfast was pleasant. However, staff should make customers aware of the fact if they have chosen something that will take more than 10 minutes to prepare. Guest may have a tour or other appointment to keep. Spa was excellent. All services very good and professional through all levels. Bag laundry for 18USD was good value. Should be introduced in all Accor Hotels. Hotel ambiance very much in keeping with the general calm and serenity of Luang Prabang. thank you for a very pleasant stay. Next time we'll stay longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARY ANNE b., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. Well note on the F&B service and the timing on food preparation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & team

AccorHotels certified review
Guillaume A. Solo - 11/05/2018
« Great stay »

Great hotel in a peaceful location Very personalised and attentive service

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUILLAUME A., We very much appreciate your comments regarding your stay at the Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. Well noted on your breakfast experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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