Sofitel Luang Prabang Hotel

We stayed four nights and thoroughly enjoyed ourselves. Close to the town centre so that walking or biking was easily manageable. Stayed in the two bedroomed Governors House which was nice though housekeeping could do with a little shake up and who ever put the toilet roll holder a meter behind the toilet....little lack of thought for things. The garden needed a tidy and was never cleared/cleaned. The air conditioning unit in the ceiling constantly dripped brown rust onto all the soft furnishing ruining them and one of my husband's shirts as it was placed on the back of a chair. Orange mould/old age was around the shower door and the indoor bath took for ever to fill. On the plus the bikes were a great asset for a quick trip into town. The outside was well maintained and the surroundings picture perfect. The restaurant was lovely and they tried hard. Marie was brilliant for ensuring dietary needs and she managed the staff to perfection when things slowed down to a minimal pace! But the breakfasts and dinners were lovely and a good range offered. The one downside of the restaurant was that Gluten Free was never offered for high tea. Knowing a guest within such a small hotel required specific food I don't think it unreasonable to assume they could cater for such a small event and accommodate all guests.

It was the most amazing experience, a beautiful hotel in a gorgeous tranquil setting with the most fabulous staff who made you feel extremely special, as a small boutique hotel the personal touch was amazing and appreciated. The service was impeccable, the rooms gorgeous, the ambience incredible. Luang Prabang and the Sofitel stole my heart for sure.

Luxury escapes deal excellent value

The hotel was very well appointed and it is obvious the team care about looking after every aspect The team themselves were what made the stay so enjoyable. From going above and beyond when my wife had flu looking after her to making sure that we had what we needed and making arrangements for us to move around, every one of the management and staff teams were fantastic. Nothing was too much trouble and they were constantly on hand. Na in particular was brilliant

We had a wonderful time at The Sofitel Luang Prabang. We loved the luxury of this hotel, steeped in history, situated across an expansive property and covered by lush gardens. With only a limited number of rooms it feels exclusive and very private. We received excellent service from the team, especially Suraban and Val. Our room had a private plunge pool which was a real treat on our holiday. We can't wait to come back.

Great property, exceptional service! The staff were very helpful knowledgeable and attentive. Our kids learnt a few words of Lao from Vard, we also learnt how to play Petanique across the hotel and the traditional Lao Ceremony to ward keep the body and soul in balance on the last day was a wonderful way to complete our stay. We also dined at the 3 Nagas which was wonderful. Great service by Vard, Gollfy, Alex, Raphael, Audrey and Marie!

We enjoyed the hotel immensely. It is well furnished and the grounds are stunning. The staff were lovely.

Impressive room with outdoor bath and sitting areas. Very friendly staffs. Room well serviced daily. Complimentary afternoon tea was wonderful.

friendly staff, beautiful surrounds, kids loved it

Beautiful hotel with great staff and excellent breakfast spread. On 2 nights, the AC was not working well. Points for 2 nights were recorded on file (instead of 7 nights that we stayed over 10 days) - I will need to rectify this.

From the pick up at the airport to the final drop off it was great. The hotel is very quiet and the rooms spacious and well appointed. The bed was great producing good sleeping on all nights. The location was a little out of town but this did not detract as shuttle buses and tuk tuks were readily available. We would look to stay here again if returning to Luang Prabang.

I would like to express my gratitude towards the team of front desk lead by SURABAN PHUEAKMA ，the guest experience manager , particularly to all the saff at front desk! I could feel the very friendly greetings at the lobby by concierge each time, no matter when I was waiting for transportation or luggage service, I could enjoy the best service, espcially . Ever since I was in the hotel till I checked out, I could feel the care by everyone.

From the minute they collected us from airport to the minute they dropped us off, the service was amazing. The staff are all lovely and greet you all day, the food is superb, the service very professional. The rooms are stunning, lovely linen and so comfortable.

Relaxed luxury close to world heritage old Lang Penang we walked everywhere, note we enjoy walking and cheap tuk tuks are an alternative. Reminded me of 1970s Bali without surf but the Mekong is equally impressive and of course French not Dutch colonial feel.